Name: Prince William
Address: Gloucester Terrace, 42-44, London, W2 3DA, GB

8/10

Excellent

20 Jul 2026

STACIE

Breakfast was wonderful! The room was clean.
Not the hotels fault but far too hot to only be able to open the window 4 inches!

Family

2/10

Poor

29 Jun 2026

Bradley

The room was just too hot. I would avoid this hotel until they get working AC. Avoid.

Partner

10/10

Exceptional

26 Jun 2026

Vanessa

Thank you for having air conditioning!! Clean but the beds are way too hard!

Family

8/10

Excellent

24 Jun 2026

Vanessa

It was air conditioned, clean and great location. There is an auto light issue that was always going on and off while in the bathroom. And as the toilet sink and shower were the same space, it was wet and cramped in the bathroom but I would stay there again.

Family

4/10

Poor

22 Jun 2026

Gail

I have a disability, which I reported to the staff checking me in. After mentioning my disability and asking for help with my luggage, she begrudgingly assisted but refused to help with all the bags. I was clearly in distress but she seemed very upset with helping me. She treated me like I was a burden and not as a hotel guest deserving kindness and respect.

10/10

Exceptional

14 Jun 2026

Tanesha

Very clean, contemporary room with great decor, a good selection of teas and coffee and lovely smelling body and hand wash. Staff were very welcoming and happy!

Friends_and_family Friends

2/10

Poor

04 Jun 2026

Rosalyn

I was there during the May heat wave. There is no a/c in the rooms, they did provide a fan, but with 90+ degree weather it was unbearable. The hallways were even hotter than the rooms. The lobby was a/c... and they are \"trying to get city approvals to install\" but, nothing thus far. I asked for ice, and they had one tray in their refrigerator/freezer/ At least install an ice machine!

I would definitely stay again, (as I have twice in the past) -- but only in the winter!

Self

10/10

Exceptional

04 Jun 2026

Norman

A great experience, thank you

Self

10/10

Exceptional

21 May 2026

Emaly

The staff and location of the hotel were amazing! Everyone was so friendly as I navigated London, not to mention the rooms were clean and did the job for the amount of time I was there for. The location was more than ideal to everything in central London.

Self

10/10

Exceptional

20 May 2026

Victoria

pleasant hotel, easy walk from Paddington Station with a good selection of restaurants nearby .

Self

10/10

Exceptional

21 Apr 2026

Maryse

Bien situé à 5 min de la gare de Paddington. A 5 min du Hyde parc Service d autobus en face du Hyde Parc.

L hôtel est très mignon ,les chambre confortable ,, l ascenseur était en panne lors de mon passage

Self

10/10

Exceptional

16 Apr 2026

Prima

The lift doesn't work while we have been put on the 5th floor and informed after the check-in. Other than that, it worths the price with the excellent location and pleasant breakfast.

10/10

Exceptional

28 Mar 2026

Martin

Nicely placed for Paddington station. good hotel , nice staff,
clean towels every day and room cleaned every day. small room but normal for London. Would stay there again.

Partner

10/10

Exceptional

18 Mar 2026

Peter

Nice and tidy rooms. Exactly what you would wxpect for the cost, slightly bigger than expected

Self

10/10

Exceptional

12 Mar 2026

Cai Lloyd

Yes, plenty of shops and things to do on the area.

Self

8/10

Excellent

20 Jan 2026

Matthew

Overnight trip for work. Great for a quick stay

Business

8/10

Excellent

28 Dec 2025

Maria

The room was clean , the staff polite, good breakfast and very good position next to Hyde park

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Christian

Great location rooms are modern and nice coffee. All you want for a basic overnight stay in London at a great price.

Business

10/10

Exceptional

01 Dec 2025

Olivia

Flexible with check-in

4/10

Poor

29 Nov 2025

Marissa

The overall stay is good if all you want is a hard bed and an ensuite bathroom. By all means, a good place to stay if that’s all you need. I do feel the need to mention the bedsheets and pillows smelled of body odour the whole time we were there despite asking them to change them multiple times. The breakfast is small and crowded, with no warm food (as advertised). It’s not a spectacular stay, but there are things that are inconvenient that makes staying here a little annoying. For example, no visible napkins in the breakfast room, or smelly sheets, or a safe where only the number 9 works, or pipes that go off at 2am, or banging on the walls at 5am, or no face cloths, or no pens to write letters with. The staff were very helpful when they were there, check in was quick, checkout with luggage storage was quick and easy, but the little things really do make this a mediocre place to stay, if that’s what you want.

Leisure Family

6/10

Pleasant

12 Nov 2025

Lixing

staffs are not friendly. Room space is tiny.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Nathan

Breakfast limited and not refilled quickly enough
Staff friendly
Room like a furnace with a fan that didn't work
Window looking at a wall
Very small for a family of 3, no room
Tea bags, milk and coffee not replenished.
Beds very comfortable but too hot to sleep

Friends_and_family Family

8/10

Excellent

09 Oct 2025

Susan

Great location , central & very convenient.

Business_and_leisure Self

6/10

Pleasant

25 Sep 2025

Suzanne

Great loca

6/10

Pleasant

27 Aug 2025

Nikki

Location brilliant! Everything else questionable

Location is excellent, close to Paddington and Hyde park. That I can’t fault. Rooms however are very small and stuffy with very small beds. My partner and I had a basement room and the window opened fully though it did little to help. An overpowering bleach smell in the room suggestive of thorough cleaning but the bed was still grubby. Rooms are not sound proof and we were disturbed multiple times in the night. Staff let us drop out bag off in the morning before check in but check out took a little longer than necessary as the man on check in desk was outside having a cigarette and not watching to see if guests were waiting. Did not have breakfast as gluten free options were not clear and there were loads of options close by. Is this hotel worth the price? Probably not, pay and extra £10-20 and stay somewhere else.

Partner

2/10

Poor

21 Aug 2025

Silvia

Don't go there...I'm not spoiled but the room was just awesome. Had to climb over stairs blocking the door, no help to get my suitcase over the obstacle. Noisy at night and in the morning when staff is really loud. Smell of toilet, window opens only a little bit but drapes have to be closed or the next room can see right in.
Very stuffy air.
Awfull, that's all I can say.

Leisure Self

2/10

Poor

14 Aug 2025

Karen

Broken shower. No manager. Avoid this hotel!

Stayed August 8–10, 2025 — one of the worst hotel experiences ever. Our shower blasted only scalding hot water, making it unusable. The front desk said the manager was “unreachable over the weekend” and nothing could be fixed. We were offered to use a different room’s shower on another floor. Felt like a college dorm!

Our room was on the 5th floor, but the lift only went to the 4th, so we had to drag heavy luggage up stairs. No offer to move us to a functioning room on a proper floor. The only “compensation” was one extra hour for checkout.

After our stay, I emailed the hotel — no response. When I called a few days later, I was told the manager “comes in when he wants,” maybe once a week. That says it all about how this place is run.

Terrible service, broken facilities, and zero accountability. The only good thing about this place is the location, walking distance from two underground stations and Kensington gardens. Spend your money elsewhere.

Friends_and_family Friends

8/10

Excellent

05 Aug 2025

Jessica

Easy place to stay for a night or 2. This hotel is your typical England Hotel, small and no AC. I wouldn’t stay longer than a night or 2 but the rooms are clean and the beds are comfortable, staff was super nice. Would 100% stay there again.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Joanne

Room a little small

10/10

Exceptional

20 Jul 2025

Phil

Loverly

Leisure Family

4/10

Poor

12 Jul 2025

Geoff

Shame

Room was tiny, fitting were broken and no air conditioning on the hottest day of the year

Partner

8/10

Excellent

28 Jun 2025

Clark

Staff friendly and welcoming. Room was a bit too hot, however it's an old building and it is summer so perhaps understandable. Slept well otherwise.

6/10

Pleasant

28 Jun 2025

Paul

Very warm. No air conditioning.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

barry

Great location for our requirements, the staff were very considerate to our needs. Breakfast was disappointing and over rated.

Partner

8/10

Excellent

17 Jun 2025

Anya

Property was fantastic for a stay after flight from Australia. Water pressure in shower was not great but on 4th floor and in London so we were doing well having water! No power point in bathroom for hair dryer/ styling and mirror in bedroom too far away from plug to dry in view of mirror. Other bathroom han is hat seriously comfy bed and lovely staff and continental breakfast.

Leisure Self

8/10

Excellent

26 May 2025

Jeffrey

Small but convenient. And well located.

Leisure Self

6/10

Pleasant

07 May 2025

Elaine

The hotel was clean. The staff were friendly. The bathroom light was on a sensor. The wall between the bedroom and bathroom was transparent. The light kept on going on and off all night even though we were in bed. It had a mind of its own. It would light up the bedroom like it was daytime. Very annoying. Front desk said they were working on getting it fixed. For this reason I would not recommend this hotel.

Leisure Friends

6/10

Pleasant

06 May 2025

Lee

Service was good, room was ok, glass door to the bathroom that was too small for the frame?

Friends_and_family Family

6/10

Pleasant

26 Apr 2025

Kristy

Breakfast is good and cafe staffs are kindly and helpful. Area outside the hotel is clean and safe. Really convenience near Tube and bus stop. But the room interior facilities is old and broke.

Leisure Family

8/10

Excellent

24 Apr 2025

Gareth

Everything was great but the shower needs more pressure.

8/10

Excellent

14 Apr 2025

Patricia

Central location for Paddington Station.

Central to what we needed. Decoration beautiful throughout. Room was compact but we had what we needed. Only issue, it was very hot, not much ventilation, only a fan to move the heat around.

Friends_and_family Family

8/10

Excellent

19 Mar 2025

Jennifer

Great location, lovely place, staff were friendly, twin room was small but cosy and very clean.

Friends_and_family Friends

8/10

Excellent

04 Dec 2024

Paul

Matress was hard with no pillow top or matress pad. The sheets and pillows were super comfy

Leisure Self

10/10

Exceptional

15 Nov 2024

Joanne

Great hotel

Leisure Self

10/10

Exceptional

09 Nov 2024

Nigel

The room was comfortable and it was within easy distance to a tube station. The mattress was a bit hard, but the room was otherwise comfortable

Leisure

8/10

Excellent

27 Oct 2024

Neil

Bijou

The room was small but comfortable, and cleaned to a high standard every day. Towels were unnecessarily replaced daily.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Montgomery

Great location

Business Friends

6/10

Pleasant

06 Oct 2024

Phillip

Rooms were very hot will minimal airflow and the first room I had did not smell the best and was scruffy. Fortunately, they moved me to a better room and was tidy, with no smell.

Business Self

4/10

Poor

02 Oct 2024

Christopher

The hotel is lovely just the double bed was tiny, the room was tiny and the room was so hot we could not sleep. The shower wasn’t great too. Decor wise the hotel was good just far too small and too hot and the breakfast was super busy and hard to enjoy with so many people crowing around you.

Business

10/10

Exceptional

24 Sep 2024

Gavin

Great hotel

Great place to stay, lovely new rooms with homely comforts

Self