Name: Montcalm Chilworth Townhouse
Address: Westbourne Terrace, 55/61, Paddington, London, W2 3UY, GB

6/10

Pleasant

23 Jul 2026

Lisa

This could have been a 5 star review but we were given 2 rooms in the basement, with plaster over the windows, and which had green emergency lights over the door that stayed on all night. I felt very bad for the kind staff that had to pretend like it was normal. It was only a night, so I let it go, but if I had to spend more than a night there, I would have found it too claustrophobic. The staff is fabulous and the rooms are spotless. But maybe they should have a separate category for the basement. It certainly didn’t match the photos.

10/10

Exceptional

23 Jul 2026

Marie

Personnels accueillants, très propre, bien situé, petit déjeuner délicieux ☺️

6/10

Pleasant

20 Jul 2026

Brenda

The hotel and room were very clean and the staff were helpful.
The downsides of our stay included being in the basement, requested a window, there was one but it didn't open, itwas heavily frosted and had a light behind it, we were unsure whether it was a real window. The room was very small and the only place to put the luggage rack was under where a vent was dripping water on our clothes, ended up having to put our luggage on the bed and close it up on the floor while we were sleeping. No counter space in the bathroom to put toiletries, not ideal.

Partner

10/10

Exceptional

19 Jul 2026

peter

Perfectly located near paddington station. Clean yet small room but will all necessities.

Partner

10/10

Exceptional

18 Jul 2026

William

Great hotel, Bedroom are small but are very nice and have everything.

Self

4/10

Poor

14 Jul 2026

June

Staff was very friendly. Location is convenient. But, rooms are tiny. Coming from the US, I didn’t realize I’d be put in a tiny single room in the basement in a little corner. Worse part was my mattress was broken but since I didn’t go to bed till 1am- I didn’t bother to ask to switch rooms till next day.

Self

10/10

Exceptional

13 Jul 2026

Aaron

This is a great boutique hotel. Beds were comfy, room was well maintained. Staff was helpful and the restaurant was fantastic. Well situated to the paddington station. We would stay here again in a heartbeat

Family_with_children

10/10

Exceptional

12 Jul 2026

Aaron

Perfect spot if you’re attending BST Hyde Park, just a 25 minute walk, meaning you don’t have to worry about a packed tube to get back!

Around the corner from Paddington, so ideal if you’re exploring London

Friendly, helpful staff. Rooms a tad small, but comfortable with good air conditioning

Partner

6/10

Pleasant

11 Jul 2026

Elaine

We chose this hotel as it has a spa. When we arrived the spa was closed for maintenance, for the full duration of our stay.

They also offered us two single rooms, one of the rooms had no working air conditioning - this was mid July 2026. The fridge didn’t work in that room either.

We spoke to reception and had to ask that they at least include breakfast in our stay. Which they agreed to one day, and we had to argue for both mornings.

At breakfast there was no menus. They also had very limited breakfast buffet.

There was also no bar in the hotel, only a small Indian restaurant, which is where the breakfast was served.

We didn’t feel like it was 5 star hotel.

Friends

10/10

Exceptional

10 Jul 2026

Katherine

Fabulous hotel, well appointed rooms, very quiet and excellent air-conditioning that was so welcome during the heatwave we were having during our stay. Very comfortable beds too. Only downside was we had 2 rooms and one was in a basement with no windows.. it was fine for our 1 night stay but it would have been nice to have been told at check-in we would have no natural light.
Would definitely stay again.. but would check our room had windows!

Family

8/10

Excellent

08 Jul 2026

Sandra

Nice hotel. Clean, quiet and helpful staff. Great location. Breakfast was not great - just OK.

Partner

8/10

Excellent

08 Jul 2026

dalbir

It was a nice small hotel. I had taken the last available room which was in the basement, and it was already advertised as a room without windows, so it felt quite dark. But otherwise it was fine.

The only disappointment was that I had specifically asked before I arrived if I could extend my checkout time by 35 minutes, so as not to be disturbed during that time as I had a very important Zoom call. They wrote back agreeing to that. And yet still, in the middle of that Zoom call, they kept phoning asking when I was checking out. Really frustrating and just bad customer service

Self

10/10

Exceptional

04 Jul 2026

stephen

Clean, close to paddington, well appointed rooms, weren’t super small. I couldn’t have asked for anything else!

Partner

4/10

Poor

03 Jul 2026

Luca

Average property. Particularly as a solo traveler. Room with window leading to nowhere. No natural light. Though it was sold as a room with a window.

6/10

Pleasant

02 Jul 2026

Karyn

As a base to explore London the hotel is great. 5 minute walk to Paddington Station with easy access to Underground and Heathrow.
Rooms are small and a little tired. Bed was really comfortable however and with a rear room, was very quiet.
Breakfast is dreadful - the worst I’ve ever had in a hotel. I’d save your money and eat out.

10/10

Exceptional

30 Jun 2026

Elaine

Excellent hotel in great location, we stayed as had a concert at Hyde Park which was a 15 minute walk. Also great for access to Paddington stations. Reception and house keeping all very friendly and helpful. Breakfast for £15 each was well worth the price. Would not hesitate to stay here again.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Teresa

Staff attentive and friendly. Room was spacious and comfortable.
Air conditioning was so great during our stay as it was during the few days of a heatwave.
We had a lovely evening meal in the restaurant,Food was amazing.
Will definitely return.

Partner

8/10

Excellent

29 Jun 2026

Steph

Lovely hotel, reception could have been friendlier. Didn’t get much information or a warm welcome

8/10

Excellent

29 Jun 2026

Stuart

Good hotel close to north of Hyde park and good location for London exploring.Rooms small but furnished well. Basement rooms with no view obviously. Lovely staff, decent buffet breakfast.

Partner

2/10

Poor

28 Jun 2026

raymond

A lot of rooms are in the basement, which isnt really explained. Not terrible, but they have safety lights above the door that keep the room very bright through the night and cant be turned off. You need an eyemask or you wont sleep.

Self

8/10

Excellent

27 Jun 2026

Mason

There is an excellent restaurant in the hotel.

Self

10/10

Exceptional

25 Jun 2026

Susan

Staff friendly. Clean, well air conditioned room.

Family

10/10

Exceptional

24 Jun 2026

CHRISTAL

So thankful for the a/c during this heatwave!

Family

6/10

Pleasant

18 Jun 2026

Karl

The rooms in this hotel are kept to a high standard and generally it is excellent but try anything you can to avoid being given a room in the basement - a pretend window with no view or light is not an uplifting experience. (These days many hotels categorise windowless rooms as separate room types and reflect this in lower pricing)

Self

10/10

Exceptional

17 Jun 2026

Naomi

Lovely boutique hotel about a 10-15 minute walk to Paddington station. Several restaurants and shops within walking distance. Nice restaurant bar on site with good food and good service. Breakfast was convenient and good. Clean room with ample space. Had an in room safe. Air conditioning could be improved. As two women traveling, we felt very safe at this location and we would stay here again.

Family

4/10

Poor

14 Jun 2026

nikki

Our room was on the ground floor with a generator right outside the window so we had no light and the noise of the generator all night.

Partner

10/10

Exceptional

11 Jun 2026

Steven

Nice clean room, if I was to visit again I would upgrade room as standard was abit small with no windows and in the basement, overall was very nice, staff really helpful

Partner

10/10

Exceptional

10 Jun 2026

Sonia

Great stay, lovely room and service and great location

Self

2/10

Poor

08 Jun 2026

SHARON

AVOID!!! 5 stars? It is 2 at best. Soundproofed rooms? They are not. Booked as 5 star and expecting peace due to soundproof rooms, and since its a quiet area of London, to be fully rested prior to a significant medical appointment. Got woken by excessive noise before 10pm. Noise continued until well after midnight. Sounded like furniture being moved (not lifted) and items being thrown. Spent 2 hours trying to contact reception/staff, including by their message service. It's 18 hours later and still have no response or apologies. Hotel.com tried to reach hotel by phone in the morning for approx 20 to 30 mins. They also received no reply. Was woken again around 6am by noise from above room.
Staff making noise not resident.
Room was in basement. Small and smelly. Small and short bed, couldn't access both sides of the bed. Only 1 UK plug socket in the room. Couldn't open the window safely due external stairs right outside. The window was huge, big enough to walk through like a door, from the stairs straight into the room, so not safe to have open for fresh air.
Room was average level of clean, not 5 star clean. Coffee and tea in room but not 5 star quality. Chipped glasses.
Could have put up with the smaller issues, even the small bed and cramped room (note we booked deluxe, not compact) but the excessive and persistent noise, causing lack of sleep, the lie about a soundproof room and the unsafe room/window situation are outrageous.
Disappointed and exhausted.

Partner

10/10

Exceptional

05 Jun 2026

Mari

Great little hotel literally around the corner from Paddington station. Close to bars and restaurants. Small rooms, but that is to be expected. Would recommend.

Partner

10/10

Exceptional

05 Jun 2026

john

The room was quiet, well -appointed and comfortable, the restaurant was delightful and reasonably priced. Worth staying at again.

Partner

8/10

Excellent

04 Jun 2026

Alan

The hotel staff were pleasant and the location perfect for our trip itinerary. The room was clean other than a foul smell coming from the shower cosmetics, specifically brown gunk coming from the conditioner bottle that smelled unsanitary. I would however be willing to stay in the hotel again.

Friends

10/10

Exceptional

03 Jun 2026

Fiona

Outstanding staff, happy & very courteous in their work & very appreciated, a smile and a hello goes a long way 🙏
Room was small but everything else made up for it.
Thank you for a trouble free stay 🙏

Partner

4/10

Poor

03 Jun 2026

Jen

Moved to a sister hotel which was dreadful, Watch out if booking you mightn’t get what you’ve booked!

Self

10/10

Exceptional

01 Jun 2026

Danita

I booked a single room and while the room was small (as described in the room info), it was very comfortable, clean, and the layout of the small room was good. The front desk staff were so wonderful and helpful in answering my questions and getting me additional complimentary bottled water every day of my stay. The bottled water was such a huge bonus to me! Thanks. There was construction going on with the street in front of the hotel, but it was only during the day for a few hours on my first day there. (I stayed Thursday-Sunday at the beginning of May.) I had an early morning flight so I booked the night prior and was able to check-in the morning I landed without a problem. I did call and confirm the 'late' check-in with them a few days prior. I know some hotels have early check-in possibilities with a fee, but I wanted to make sure I had a room as soon as I landed. It was well worth it to me for a red-eye flight. The location was an easy walk with luggage to the Paddington Station. Great restaurants nearby. I'm very happy with the experience.

Self

10/10

Exceptional

31 May 2026

Brian

Central to the Paddington station and everywhere we wanted to visit. Great staff who were helpful. The Turmeric restaurant was a treat. We really enjoyed the stay.

Partner

8/10

Excellent

29 May 2026

Fraser

nice overnight stay, friendly staff

10/10

Exceptional

22 May 2026

Lucy

The property was beautiful and was close to walking distance to everything you needed. Especially getting around London's famous sights.

Family

8/10

Excellent

18 May 2026

Richard John

Clean well maintained and efficient staff, window rooms don’t mean a view by any means.

Self

10/10

Exceptional

16 May 2026

Tabby

It was amazing

10/10

Exceptional

13 May 2026

Martha

Room was perfect for a city stop over for the night. Clean, tidy, quiet. Shall most definitely be coming back!

Self

2/10

Poor

13 May 2026

John

After seeing that they had us in a basement roo, we left and checked into another hotel. Check in was very slow with only one staff.

Partner

10/10

Exceptional

21 Apr 2026

Merle

A very old (roughly 150 yr-old) ‘classic Victorian’ hotel with small rooms, but newly renovated bathroom, big TVs, and good beds. The cleaning staff were always there to make up and replenish your room.

Partner

10/10

Exceptional

21 Apr 2026

Merle

A very old (roughly 150 yr-old) ‘classic Victorian’ hotel with small rooms, but newly renovated bathroom, big TVs, and good beds. The cleaning staff were always there to make up and replenish your room.

Partner

10/10

Exceptional

18 Apr 2026

Douglas

N/a

Partner

10/10

Exceptional

16 Apr 2026

M Cecilia

Had single room, small but perfectly cozy - thoughtfully designed. Location is excellent, walkable to Paddington and many restaurants and convenience stores. Staff are efficient, sorry did not get names but auburn haired receptionist, young maintenance lad and day doorman/Apr 4 all offered smiles and are friendly… others not so much.

Self

8/10

Excellent

12 Apr 2026

Zoe

Non applicable

8/10

Excellent

10 Apr 2026

Jacqueline

Single room - very small but good for one night. Had all amenities needed - tea/coffee biscuits etc. safe. Full length window.
Excellent shower
Very clean room.

Self

8/10

Excellent

10 Apr 2026

Elizabeth

Very close to Paddington Station, but quiet. Room was very small for a twin, but clean and comfortable. Breakfast was crowded, with limited options - expected more variety.

6/10

Pleasant

02 Apr 2026

Ann Marie

Delicious restaurant. Warning- many rooms are in the basement level- so if having a window is jmportant to you- be sure to request a room above ground.

Self

10/10

Exceptional

30 Mar 2026

Stuart

Parking directly in front of the hotel.
Pleasant lobby. Friendly reception staff on check-in. Room was small but did the job. Was nicely decorated albeit looked a bit dated.
Restaurant staff were polite and helpful. The food was nice. And I’d travelled on my birthday and they’d added a few treats in the hotel room. Would definitely stay again if it were to visit London.

Self

8/10

Excellent

23 Mar 2026

Gary

Room was good but shower water power was poor. Room overall was good however. Breakfast was good but limited cooked choices. Overall though good value for money.

Self

10/10

Exceptional

11 Mar 2026

Tewsday

Brilliant hotel and literally round the corner from Paddington station and a 5 minute stroll to Kensington gardens. The spa is small but cute and you get it to yourself for 30 minutes. There is only a plunge hot tub and steam, but it is lovely!

10/10

Exceptional

11 Mar 2026

Stephen

Great boutique Paddington Hotel for business stay in London

10/10

Exceptional

25 Feb 2026

Dipen

Everything was great!

10/10

Exceptional

15 Feb 2026

Keith

Great

10/10

Exceptional

13 Feb 2026

Carl

Room was clean and nice, the hotel restaurant is fantastic!

Business

10/10

Exceptional

12 Feb 2026

Thomas

The Montcalm Chilworth — A London Stay with Back Bay Soul
Some hotels impress you with grandeur, but The Montcalm Chilworth wins you over with grace. From the moment you step inside, there’s this quiet elegance — the kind that feels less like a hotel and more like slipping into a refined townhouse in Boston’s Back Bay. It’s intimate, polished, and instantly welcoming.

A Location That Makes London Easy
Being just steps from Paddington Station is a game‑changer. Whether you’re hopping on the Heathrow Express or setting out for daily adventures across the city, this spot is the perfect launchpad. Central, convenient, and surprisingly peaceful.

Service That Treats You Like Royalty
What really stands out is the staff.

Front desk: warm, knowledgeable, genuinely helpful

Servers: attentive without hovering

Overall vibe: you’re not just a guest — you’re cared for

It’s the kind of hospitality that stays with you.

Rooms with Charm and Comfort
Yes, the rooms are on the smaller side — classic London — but they’re spotless, thoughtfully arranged, and carry a subtle elegance. Even the signature scent of the hotel adds to the experience. It’s a detail you don’t expect, but you remember.

A Romantic Hideaway
This place is tailor‑made for a romantic weekend. Soft lighting, cozy spaces, and that boutique feel that makes the world outside fade away.

Breakfast Worth Waking Up For
Top‑notch.
Fresh, refined, beautifully presented — the kind of breakfast that sets the tone for a great day in

Business_and_leisure Friends

10/10

Exceptional

01 Feb 2026

rosie

The room was very cold, three windows had been left open

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Andrew

It was all just ok. Problem is it’s advertised as 5 star.

6/10

Pleasant

25 Jan 2026

Alexander

The rooms were clean but tiny. The windows are old and wont keep out the noise of the street nor the cold air. The breakfast is the bare minimum and the coffee is undrinkable.
But it is very centrally located with 5min walk from Paddington and the staff is very friendly and helpful.

Friends_and_family Family

6/10

Pleasant

23 Jan 2026

Davinder

Hotel looks tired and dated. Only one lift too which isn’t enough for peak times

Business

8/10

Excellent

14 Jan 2026

Vivian

Nice hotel....staff very pleasant...but bar shut to early.

Partner

10/10

Exceptional

11 Jan 2026

Adam

Great location, clean room, comfortable bed, nice shower, kind service, tea and hot chocolate in room

Partner

8/10

Excellent

06 Jan 2026

Michaela

I stayed here for one night during a long layover. The hotel is in a very expensive area, so the pricing is understandable, though it is on the pricey side for the size of the room. The room itself was quite small.

That said, the location is excellent. It is walkable to Paddington Station and surrounded by many restaurants, which made getting around very easy and convenient.

This hotel is perfect for a one-night stay or short stopover, especially if you need quick access to the train station. I likely would not stay for an extended period due to the limited space, but it served its purpose well for a brief stay.

Leisure

8/10

Excellent

02 Jan 2026

Jeannie

Rooms were VERY small but clean

6/10

Pleasant

28 Dec 2025

Suliman

Don't get me wrong, the hotel had done an excellent and impressive renovations that really made the hotel looks nice and clean. However, the only downside was the size of the room. It was very small. The location of the hotel is perfect for accessibility to Paddington station which is very convenient

Partner

10/10

Exceptional

19 Dec 2025

Douglas

Great staff. Also there is a wonderful Indian restaurant in the hotel.

Partner

10/10

Exceptional

15 Dec 2025

Marie

Lovely welcome. Room was spacious, clean and comfortable. Good location.
Complimentary mulled wine and mince pies were a lovely touch

Leisure Friends

2/10

Poor

13 Dec 2025

Adrian

‘Compact double’ was essentially a small single room damp and a bit smelly in the basement. Not what I expected!

2/10

Poor

12 Dec 2025

Nathan

Terrible basement room where bed was too small to lie on (I’m 6’2”) and entire basement and room reaked of bleach or cleaner. I left the hotel and booked elsewhere after an hour, which I have never done before.

4/10

Poor

12 Dec 2025

paul

poor entrance staff struggled to understand us !!!! whole place needs to be refurbished . especially the dining area a lot of chipped wood broken seats . Our bathrooms in room had blown wood and awful grout generally unkept .
Then bar didn’t open until 6pm in evening so disappointing.

Partner

10/10

Exceptional

12 Dec 2025

Deeraj

Good hot buffet break, and continental , hotel is clean, staff welcoming and room for single person was brilliant.

Self

10/10

Exceptional

11 Dec 2025

Arkadiusz

Tiny room and bathroom. Slow lift. Reasonable breakfast. Very close to Paddington station making airport and all travel very convenient. Would stay there again just from that point of view. Only rarely could I hear train noise during 3 night stay.

6/10

Pleasant

11 Dec 2025

Alex

Staff were friendly. Rooms are very small. Hotels.com send too many confirmation emails

8/10

Excellent

07 Dec 2025

AI

駅から近く周りのお店も夜遅くまで営業していたので便利でした。1人で利用する分には部屋は広かったです。冷蔵庫、ケトル、ヘアドライヤーがありました。

Leisure Self

10/10

Exceptional

02 Dec 2025

Mattia

Excellent hotel and great for price

Business

10/10

Exceptional

23 Nov 2025

Nicholas

The staff were very friendly and helpful. The room was clean and modern.

Leisure Self

10/10

Exceptional

15 Nov 2025

Jack

Great place to stay in London. Very central.

Hotel was great and couldn’t really fault it. We didn’t eat in the hotel so I can’t leave a review on the food but everything else about it ticked all the boxes. Very clean rooms, great facilities and attentive staff. Would definitely recommend.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Rohit

Really Clean & Quality - Great Location

Partner

4/10

Poor

29 Oct 2025

ANDREW

Not great. Thin, low quality mattress on a wooden bed that creaked every time you moved. None of the plugs worked by the bed. A tired room that needs an uplift.

Business

6/10

Pleasant

24 Oct 2025

Steven John Hunter

Couples one night stay

The hotel has potential. The entrance could be cleaned up and have fresh flowers or at least nice shrubs and a celan carpet. The reception is small and feels over crowded when checking in although reception staff are friendly especially Lukas.The room is small with a very squeaky bed encased in a timber frame that is designed to fold away. The matress was so uncomfortable we did not sleep well at all. The pillows were not comfortable so lucky we brought our own. Room 009 has a door to the outside that does not open all the way out but staff member was right outside on their phone so we pulled the curtains for privacy. The shower was good. Dinner was okay. Starters was good. Our main was not as good however when we explained to the manager Vikas he brought a dish which was fantastic and exactly what we wanted so it made such a difference and was much appreciated. Good location and walking distance from Paddington station.

Partner

8/10

Excellent

21 Oct 2025

Frances

Had a nice stay,room was comfortable and clean . Staff were welcoming and polite. Great location for Paddington rail services and for exploring the likes of Hyde Park. There was a spa but we didnt use . Only slight disappointment was breakfast ,the tea was tepid at best ,the sausages were not great quality and they were nearly cold. However a good choice for breakfast options and i would definitely stay here again.

Friends_and_family Friends

8/10

Excellent

16 Oct 2025

Kaveri

Comfortable and quiet hotel with efficient and helpful service

10/10

Exceptional

15 Oct 2025

Adidja

Nothing

Leisure

10/10

Exceptional

15 Oct 2025

Samantha

Won’t stay anywhere else now!

Lovely room, nice and quiet, with free upgrade to Club. Powerful shower, very welcoming reception staff. 5 min walk from Paddington.

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Charles

Great location. Good staff. Mediocre breakfast. Really small room.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Alan

Superb stay!

Very clean and very modern, room was comfortable and we were upgraded the 2nd night.

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

Debra

Very clean and great location. We were very pleased with our stay at this hotel for three nights. Very walkable to lots of locations and very convenient to the tube.

Leisure Friends

8/10

Excellent

08 Oct 2025

Tina

N/a

4/10

Poor

05 Oct 2025

Megain

Not five star, more like three star

Three star hotel not a five star at all. Tiny rooms, clean-ish but apart from a bottle of water and a biscuit (which I could get with a premier plus premier inn) it was no different, if not worse than a premier inn. One lift, took forever. Staff very unhelpful, air conditioning didn't work very well, and the breakfast was in no way five star at all - fruit that looked dehydrated, 4 cereals and the cheapest white and brown bread.

Partner

10/10

Exceptional

29 Sep 2025

Aaron

Great place, close to Paddington

10/10

Exceptional

28 Sep 2025

elaine

Great hotel and location

Booked for Oasis concert for 2 nights, great location and lovely hotel

Friends_and_family Family

4/10

Poor

28 Sep 2025

neil

Got moved to a different hotel further away with no communication to myself and told when I arrived.

Leisure Family

8/10

Excellent

27 Sep 2025

John

One small elevator. very strong

6/10

Pleasant

25 Sep 2025

Caroline

Disappointed at late check-in. We arrived at 3pm and told could not check-in until 4pm
Room very hot and table not cleared at breakfast.
However, good location and quiet room

Business_and_leisure Partner

4/10

Poor

25 Sep 2025

Andy

Nice

I dont usually post bad feedback but this stay was a bit of a mess. When checking in I was told it was full and asked if I could share a room with a member of my team - not a good start. I was then put in a room in the basement which was by no means a Deluxe room that I booked.

I appreciate issued happen and the team were trying to give me the best option but I was disappointed at this stay.

In positive news, the Indian food smelled incredible. I did not eat there but judging by the queue I would imagine the food was very good!

Business

8/10

Excellent

23 Sep 2025

Jane

The property is in a great area of London its a 1/2 block from Paddington train station and 3 subway lines, including the newest QE line to Heathrow. There are lots of restaurants and pubs in the vicinity
There is an excellent restaurant in the hotel

Leisure Partner

10/10

Exceptional

16 Sep 2025

Rosanne

Nice find

10/10

Exceptional

15 Sep 2025

Douglas

Great place, However, the compact room was TINY, and expensive. However, good hotel for an overnight.

Business Self