Name: Hotel Indigo London Paddington Hyde Park
Address: 16 London Street, London, W2 1HL, GB

2/10

Poor

30 Jul 2026

Miss S

Came back in to find cockroaches all over the floor. Absolutely avoid.

10/10

Exceptional

12 Jul 2026

Rebecca

Photos were a bit misleading on room size, possibly the smallest hotel room we’ve ever stayed in! The bathroom was big so we used it for getting ready as other than than there was no space next to the bed to get ready. The complimentary mini bar was a lovely touch and the location is great! We needed to be near Hyde Park for a gig and it was close. Rooms were cleaned daily and air conditioned which was a god send in the heatwave!

Partner

10/10

Exceptional

12 Jul 2026

Jess

Great location, extremely comfy, soft bed, a well appointed room that was small (as are all hotels in London) but with a spacious bathroom and shower, plenty of storage, fridge and AC. Everything was modern, cute, clean, and you really cannot beat the location.

Self

8/10

Excellent

11 Jul 2026

Erik Joseph

Despite a check-in time of 3pm, we were made to wait until 4pm. Not sure what happened there, but it was disappointing given we just arrived from EDB and wanted to rest.

Family

10/10

Exceptional

05 Jul 2026

Mike

Short stay but a perfect location for Hyde Park

Partner

10/10

Exceptional

29 Jun 2026

Lisa

Excellent hotel in Paddington!

Partner

10/10

Exceptional

27 Jun 2026

Sharon

The staff at the desk at check-in were especially friendly and professional at the same time. This does not negate the checkout person who was great!

10/10

Exceptional

27 Jun 2026

Ave

I loved this location just a short walk to Paddington station, with lots of dining options nearby and the cute park just across the street. The room was lovely and modern and I especially appreciated the towel warmer in the bathroom and the mini fridge.

If you enjoy walking, little Venice, Maida vale, and the Bayswater area are all within reach.

If I planned on the Paddington area again, this would definitely be a contender.

Self

10/10

Exceptional

22 Jun 2026

Mahasin

The staff were very friendly and helpful , the room was clean and in a good condition. Wifi was good and the location of the hotel was excellent few steps from padington underground station.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

chad

Excellent place to stay. Would stay again

Friends

10/10

Exceptional

31 May 2026

Joanna

Staff are really helpful and friendly. Rooms are well stocked with complimentary items. Bathrobes and slippers were a nice bonus. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Erwin

Excellent place to stay

10/10

Exceptional

24 May 2026

Cynthia

Great location very helpful staff highly recommend

Partner

10/10

Exceptional

23 May 2026

Scott

They put us in the basement. Not happy about that but the room was otherwise very restful.

Friends

10/10

Exceptional

16 May 2026

Crystal

Very accommodating and friendly. Great location!

Family

10/10

Exceptional

12 May 2026

Patrick

Room was spotless, and the staff were very friendly.

Partner

8/10

Excellent

10 May 2026

David

Nice stay. Close to the train we needed the next morning. Took a nice stroll to Kensington park. Lots of restaurants in the area .

Partner

10/10

Exceptional

04 May 2026

SIMON

We didn't have breakfast at the hotel

Partner

10/10

Exceptional

21 Apr 2026

Edward

Busy area but v close to Paddington which was very convenient for public transport, taxis, Ubers etc.

Partner

10/10

Exceptional

18 Apr 2026

Michelle

Clean room - fantastic location to get to all attractions of London. Main train station a 4 min walk from hotel.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Nancy

Location is great. Easy transit to Heathrow and all over London via tube. We slept well on comfy beds and found nearby dinner options great. Just a short walk to park for exercise. WiFi was not great - but that was only complaint.

Family

8/10

Excellent

05 Apr 2026

jeffrey

Good location, clean comfortable room

Partner

8/10

Excellent

31 Mar 2026

Hank

Little room to open the luggages

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Lesley

Very close to the train station to get around London

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Glen

Fantastic

10/10

Exceptional

15 Feb 2026

Bryan

The staff was super friendly and the room was well stocked and clean.

10/10

Exceptional

09 Feb 2026

Eric

Deep at the reception was outstanding. She took such great care of me and really extended a warm welcome. She made me feel like a super VIP! Thank you! I look forward to returning next week!

Business_and_leisure Self

10/10

Exceptional

08 Feb 2026

Eric

The receptionist, Deep, was outstanding!!!

Business_and_leisure Self

10/10

Exceptional

27 Jan 2026

william

Great staff and location. I wanted someone close to Hyde Park and this spot was perfect

10/10

Exceptional

18 Jan 2026

Riccardo

The room was clean and comfortable as usual. Indigo is definitely my go to when I am around Paddington.

8/10

Excellent

11 Dec 2025

Natalie

Clean and tidy room. Complimentary prosecco and drinks were much appreciated. The staff were all extremely helpful and polite.

Leisure Family

8/10

Excellent

12 Nov 2025

Shelly

Very tiny room but clean. No where to plug in a blowdryer where you could use a mirror.

10/10

Exceptional

25 Oct 2025

Valerie

Great location. Room was small but clean and had everything we needed.

2/10

Poor

01 Oct 2025

Iain

We arrived at 2.45pm, admittedly 15mins before the expected check in, only to be told our room wasn’t ready and therefore sent away. Returning at 3.45 we were told we’d been given an room upgrade (yay), only to find the room 505 was literally in the basement with no real natural light (there were doors to a outside area 3ftx3ft void covered in pigeon poo.. equally the door was open with no way to lock it.. (we requested twice from reception to come and lock it)… only leaving for our evening meal, passing reception did have to ask for the third time to lock it. in terms of the room what we named ‘the dungeon’. The room had flying tiny flies, and ants in the bathroom. The bed while being a queen bed had a twin headboard so a massive gap with pillows against the cold wall in the middle with no padding to lean against..
To cap off the terrible room was a door stop into the floor in matching colour to the floor, which my wife tripped over and broke her toe and sprained her arm with a matching massive bruise 8” in size.. (we have a lovely memento picture of her arm and broken toe).

What’s frustrating is we chose this hotel over many other hotels, due stopping in this brand of hotel in York which was lovely.. as for stopping at this one… 100% we would avoid at all costs..

On checking out, the reception person asked ‘how was our stay’, to which we said ‘just about ok…’ nothing else was said by the reception?? literally not interested.
Worth £289 per night.. No chance. Rip off

Leisure Partner

8/10

Excellent

28 Sep 2025

Elizabeth

My room furniture was old (though the bed was good) and the TV service had no program guide. The shower was very good, the coffee machine appreciated and pods always replenished. Daily room service was excellent, and Housekeeping was extremely helpful. The Paddington Station area lacks good dining choices, a problem for many years. This hotel is almost invisible but I find it convenient.

Leisure Self

8/10

Excellent

18 Sep 2025

Althea

The location was perfect as it was very close to Paddington station. I would definitely stay here again.

Leisure

2/10

Poor

05 Sep 2025

Laura

Booked the indigo hotel near Paddington. Called the hotel reception the day of arrival to check all was ok with the booking, was confirmed it was. Upon arrival was told hotel was full and we were being ‘upgraded’ to a sister hotel the mercure.
The mercure is an old tired hotel no where near as nice, cannot possibly call this an upgrade, terrible service and way to treat customers. If I’d wanted to stay at the mercure…. I’d have booked the mercure
Disgraceful behaviour and total lack of respect to the customer. If I’d been told at 2pm when I called to check the room was booked that there was no room at the hotel I would have cancelled there and then and found somewhere else to stay

Leisure

8/10

Excellent

03 Sep 2025

Michael

Convenient location…close to trains, shopping, restaurants

Leisure Family

8/10

Excellent

03 Sep 2025

Earle

Property location is good- close to the train station. Somewhat difficult to spot it though as it doesn’t stand by out among the other businesses on that street. Rooms are small. I felt claustrophobic. We were placed in Room 305 which is in a corner beyond the emergency exit doors. The door butts against the bed when it opens. Won’t stay there again or recommend anyone.

10/10

Exceptional

28 Aug 2025

Jennifer

Highly Recommend

Short stay but loved the hotel. Completely surrounded by restaurants and vibrant neighborhood. Very convenient to rail travel. Breakfast was great.

Partner

8/10

Excellent

27 Aug 2025

Daphne

Paddington/little Italy

Great location- it was the last night of our trip, so we didn’t do much- it is close to Little Italy and that was a fun walk along the canal.

Partner

8/10

Excellent

10 Aug 2025

Rick

Very close to Paddington Station - it’s a small, no frill boutique hotel. HOHO bus stop is conveniently located across the street. Several restaurants located within a block.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Ellen

The hotel is very close to Paddington Station which made day trips very easy. The staff were all delightful and went out of their way to help. The food in the adjoining restaurant was wonderful and there are many other options to eat nearby

Leisure Partner

10/10

Exceptional

18 Jul 2025

David

Shah at the front desk was very helpful.

Leisure Partner

8/10

Excellent

30 Jun 2025

Tamara

The location was wonderful!

10/10

Exceptional

23 Jun 2025

Lisa

Great little hotel, hidden away a stone's throw from Paddington. A nice little park opposite the hotel to sit in and 10 mins walk to Hyde Park. Great location, quiet yet close to amenities and tube/station. Nicely presented, modern hotel. Nice modern room, small but had everything you needed. Loved that they still had a kettle option as well as coffee machine and pods. A fridge in the room with free water cartons and glass bottle of milk - no plastic!

Partner

8/10

Excellent

17 Jun 2025

Maria

Enjoyed our stay. Repeat visitors.

4/10

Poor

17 Jun 2025

Ranyel

Conveniently located close to London Paddington station.

Rooms are clean but despite that, the property conditions seem to be going downhill. Most notable is the air conditioning seems to be hit and miss as the non-park facing rooms heat up like an oven during summer

Leisure

4/10

Poor

15 Jun 2025

Scott

We have stayed in many 4 Star properties and this is NOT a 4 Star property.
The ONLY benefit to staying here is the proximity to Paddington station.
We stayed in a standard king room- the bed is not an American King- more like a double. I question if it wasn’t actually a double room, but as we were too tired by the time we checked in, we lived with it.
The room was dirty- there was dust everywhere- the shower door was stained with soap scum, the rugs felt gritty under bare feet, and it smelled bad- kind of a dank, musty smell.
The decor displayed online was no where to be seen- the wallpaper was peeling off of the wall- end tables stained.
The bed was horribly uncomfortable.
The check in took a ridiculously long time- there were no bellmen or staff to help with luggage.
I would say staying here is a half step up or equivocal to staying in a holiday inn.
I expect cleanliness and elevated service- this was not it.

Leisure Partner

8/10

Excellent

01 Jun 2025

Ray

A Nice Hotel in a Wonderful location just down the street from Paddington train station. It’s an upscale neighborhood with great Pubs & restaurants. Our room was small but clean and updated. The windows didn’t open and the bathroom shower was rather small but overall we had a comfortable stay at Hotel Indigo

Leisure

2/10

Poor

31 May 2025

Richard

We turned up Hotel Indigo at 5pm after a long flight from the states. After being checked in for 10 minutes we asked if there was a problem. We were told that at this point they didn’t have a room for us and they were looking at getting us a room at the next hotel! After a 45 minute wait, we finally got a room in the Mercure. The room was so tiny, it was along a narrow corridor on the fifth floor. The room was so small that we could barely get our luggage in and the blind didn’t fit properly so at 4.30 am the sun was shining right onto the bed. Our nights sleep was awful. Not what we booked and not what we expected. We were not offered any compensation, a very different level of service from the service we received in America.

Partner

4/10

Poor

29 May 2025

Julian

Probably not the hotels fault (booked through Expedia) but was not given the accommodation I had paid for.

Business_and_leisure Self

8/10

Excellent

28 May 2025

Vidar

A good choice nearby Paddington

Business Self

10/10

Exceptional

21 May 2025

Ka Man Philana

It is one of the best hotels in London. The room is quite clean with complementary drink.

10/10

Exceptional

18 May 2025

Adrian

Great location for all the tourist sites staff are very accommodating

Leisure Family

6/10

Pleasant

14 May 2025

Mogamat

We checked in at 12 room was not teady. Left out luggage.
Came back at 10.30pm bed for 3rd person was not made up had to wait for 45 min to get the bedding. The frint desk staff were helpful but had no idea what to do

10/10

Exceptional

28 Apr 2025

Laurie

Location (5 min walk to Paddington station which means fast train to Heathrow and easy access to Tube) was great. Very small room but good, hot, modern shower. Great breakfast served in cute downstairs cafe. Walkable to Kensington Gardens. No bar at premises but at least 4 pubs just outside the door. Good dining options very close.

Leisure Partner

6/10

Pleasant

09 Apr 2025

John

It was not up to the standard of Hotel Indigo we've been used to.

Leisure Partner

2/10

Poor

28 Mar 2025

Maya

I was affected by Heathrow Airport closure due to fire . They don’t want to refund my first 3 nights booking while we’re delayed from the original date. instead they asked for more payment. Poor customer service and greedy management. Definitely I won’t recommend this Hotel Indigo London Hyde Park Paddington

Leisure Family

10/10

Exceptional

18 Mar 2025

Rosemary

Only stayed one night. Very comfortable bed and good bathroom facilities

8/10

Excellent

15 Mar 2025

Iain

Very convenient, 2 minutes from Paddington Station. Staff were lovely, very accommodating. Room was fine, only complaint would be that my bed (a single in a twin room) wasn’t very comfortable.

Leisure Family

8/10

Excellent

02 Mar 2025

Maria

Staff was very pleasant and welcoming. Breakfast was well sorted and plenty. Rooms are small but well appointed and clean. Within walking distance to paddington station and tube with plenty of food options and shops in the immediate area. We dinned at hotel restaurant one evening and all parties were pleased with pasta options ordered and service.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Jacqueline

Room was great. Good suze
Staff super friendly and helpful throughout
Breakfast was great with lots of choice and again with super friendly staff

Leisure

10/10

Exceptional

26 Feb 2025

Tracy

Will visit again!

Very nice place. Great location close to markets, restaurants and Paddington Station. Thoughtful, accommodating team.

Partner

6/10

Pleasant

24 Feb 2025

Sydney

Hotel did not give us the room we booked through Expedia.

Leisure Partner

4/10

Poor

23 Feb 2025

Verified traveler

We arrived and were given a room in the basement. It definitely felt like a basement too. It was dark. The bed was hard as a rock. The floor was uneven in spots, esp by the bathroom. We stubbed our toes several times on that. There was also a nail sticking up from the floor in the bathroom that we stepped on. We coveredd it with a towel for the remainer of the trip. We asked about getting a different room but there were none. They did give us a free breakfast. Would not stay here again.

Partner

6/10

Pleasant

20 Feb 2025

Gail

The location was excellent. Easy access to underground and trains.

Leisure Partner

10/10

Exceptional

14 Feb 2025

Verified traveler

Great stay

Lovely hotel, lovely staff, but menu could have a wider range, too much pizza and pasta, very little choice otherwise, even so the beef burger was good. Will definitely choose this hotel again.

Thank you

Business

10/10

Exceptional

13 Feb 2025

Rafael

Very nice hotel. Super friendly staff. Great breakfast. Rooms are a bit small.

Business

10/10

Exceptional

10 Feb 2025

Verified traveler

Very nice hotel, 2 minutes walk from Paddington. It was modern and clean.

Partner

10/10

Exceptional

29 Jan 2025

Jeremy

Excellent staff who handled checkin timing like pros.

4/10

Poor

27 Jan 2025

Genevieve

Room was supposed to have a balcony, but the balcony was unusable and unsafe. Room was noisy, had a terrible sleep. Staff messed up my taxi request causing me to be late. Hotel was worn and unpleasant.

Leisure Family

10/10

Exceptional

06 Jan 2025

Ruby

It close to Paddington station, so convenient. I will definitely come back again.

Leisure Self

10/10

Exceptional

02 Jan 2025

Michael

Great Location in Paddington

I loved this Hotel because of its location and the great rooms. Finally, the shower was American-sized. The staff was very friendly and helpful. This is a great location to be in for Paddington train station and the tube. It also is a great place to get back to LHR if you need to

Self

6/10

Pleasant

29 Dec 2024

Sallyann

The staff were all excellent and very helpful but the hotel did not wow me at all. It was clean and warm but otherwise felt small and cramped. Not worth the price point

Leisure Family

8/10

Excellent

05 Dec 2024

Lai Yun

Good location. It would be better if the price includes breakfast.

Leisure Self

10/10

Exceptional

23 Nov 2024

Caroline

Wonderful staff especially Shah on the front desk 👍

10/10

Exceptional

20 Nov 2024

Robert

Senior Team Member Shah was extremely helpful and understanding.

Leisure Partner

2/10

Poor

20 Nov 2024

Jamie

Did not get the room I booked

I booked a King room at Hotel Indigo and was moved to a room at the \"sister hotel\" which was essentially the size of a closet. Ultimately, I cancelled my room and moved to a different hotel.

Business

10/10

Exceptional

16 Nov 2024

Verified traveler

Easy access to Heathrow Express

This was our third stay at this particular Hotel Indigo. (The last was probably 7 years ago.) The hotel is fine, rooms are clean and the expected size for this chain in Europe. The huge gap under the door means you hear everything going on in the hallway, so loud guests coming back at 3am were unpleasant.
The staff was incredibly helpful and friendly. We only booked it because we had a very early flight at the tail end of a 2 week trip and it’s very close to the Heathrow Express train. There are better hotels to stay at in the same price range, but overall the staff makes the stay enjoyable, and access to the train is the main reason to stay there.

Partner

10/10

Exceptional

15 Nov 2024

Hans

Perfect location and very friendly and accommodating. We loved it. Breakfast place connected to hotel. From English breakfast to continental. Great stay.

Leisure Family

6/10

Pleasant

05 Nov 2024

Michael

Room was very warm upon arrival.

Leisure Family

6/10

Pleasant

07 Oct 2024

Michael

Basic hotel with a tiny room. Good location for the station.

10/10

Exceptional

05 Oct 2024

Roisin

Great location & lovely staff

Lovely hotel, great location, and friendly staff.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Kyle

Great stay right off of Hyde park and the Paddington station

Leisure Partner

10/10

Exceptional

26 Sep 2024

JACQUELINE

Highly recommend this hotel! Great location with easy access to underground, shops and restaurants. Most importantly excellent service from the staff who went over and above to make sure we enjoyed our stay. Thank you

Leisure Partner

6/10

Pleasant

20 Sep 2024

robert

Decent hotel close to Paddington station.

This is a convenient hotel to Paddington Station. Typical mid-tier hotel, with a very small lobby. Coffee shop/restaurant attached. No working or lounging space. It seems pretty pricey, I guess based on the location. I've stayed twice for the convenience and, meh, it's a hotel.

Not much light in the rooms. Beds are comfortable and the AC works well, as that is sometimes in doubt in the UK.

Friends_and_family Family

10/10

Exceptional

17 Sep 2024

Mahire

It was a lovely stay . Very good location. Lovely staff.

Leisure

8/10

Excellent

01 Sep 2024

Randall

It was conveniently located near the Paddington Station.

Leisure Self

10/10

Exceptional

31 Aug 2024

Geoff

Very clean hotel with attached restaurant. Would stay there again

8/10

Excellent

29 Aug 2024

Verified traveler

Nice, friendly, easy to get around,room a bit small,for the price

Partner

10/10

Exceptional

27 Aug 2024

David

Great small hotel very close (a three minute walk) to Paddington station and Heathrow express. Surprisingly spacious room, very well appointed with modern furnishings, fittings and decor., Very clean and tidy, Painless check in and out with friendly staff. all in all, highly recommended. I will stay here again.

Business Self

4/10

Poor

24 Aug 2024

Tin Chee

The room originally reserved was not available I believe due to overbooking changed to another property unwillingly the door card failed to work twice and I properly will not come again

Business_and_leisure Self

10/10

Exceptional

23 Aug 2024

Kelly

Great hotel with excellent location

Great location just around the corner from Paddington station. The twin room I shared with my daughter was on the first floor with a view to the front of the building. It was a lovely clean room with plenty of space. The beds extremely comfortable. The hotel was clean and staff were warm/ welcoming and very professional. Would definitely stay here again

Friends_and_family Family

8/10

Excellent

21 Aug 2024

Erika

Everything But The Bed

The hotel is in a great location, it is spic and span clean, the attached restaurant is AMAZINGLY TASTY!!! The staff was pleasant.

That said, I would not go back, nor can I recommend it. Upon check in we were informed that we (two people, one of whom is 6'4\" or 1.93 meters tall) had requested a twin bed, but they were going to give us a king bed. Now, I have an email confirming my selection of a king bed. I was charged for a king bed.

What we got was a bed that measured (yes we double checked) 135cm x 190cm (roughly 4.5' x 6'). THAT is a European DOUBLE bed, NOT a king sized bed. When we commented on it we were told, correctly, that European bed sizes are smaller than USA's. Yes, we said, we know, but this bed did not meet the measurements of a European king- we checked those specifications before we booked the room. Our staff member, a lovely woman named Maty, told us with a straight face that this was THEIR definition of a king size. They had another king, an elite king, and that one was bigger.

Look, the primary reason for a hotel is a safe, clean place to sleep. My boyfriend couldn't sleep. He was longer than the bed. If we need to pay for and book a bigger bed- no problem, but we need to know what we are getting. Don't tell me that I am getting a king, then slip me a double. And WHY would you say I requested a twin???

Partner

6/10

Pleasant

02 Aug 2024

Michael

Standard room might be in the basement. They moved me after one night so it was nice of them. Expedia is to blame as they don’t clearly state that.

Business Self

10/10

Exceptional

22 Jul 2024

Natalie

Room a bit tired and brighter lights needed in bathroom

Leisure

6/10

Pleasant

14 Jul 2024

Stacey

While the location was great, the hotel rooms need some investment. We had loose floor boards, loose bathroom tile, and the AC didn’t work. We had also requested the room be set up as a king bed but when we checked in, it was two twins. The staff was very nice though.

Leisure Family

2/10

Poor

10 Jul 2024

Rob

To say we were dissapointed, is an understatement! We arrived at the hotel at 8:30PM only to be told, we didn't have a room. It later transpired that there was a room but it wouldn't be available until 10pm. We went for dinner, returning to the hotel at 10:30pm only to be told that that there was in fact no room for us. We were then transferred to a neighbouring hotel to a room that was tiny and really wasn't suitable for two people sharing. I would like to know how to make a complaint.

Business Family

10/10

Exceptional

04 Jul 2024

David

Hotel Indigo Paddington

The Hotel Indigo at Paddington is a true first-class gem of a hotel, while still having a reasonable rate. It is consistently great on every level.

Self