Name: Mercure London Paddington
Address: Praed Street, 144, London, W21HU, GB

6/10

Pleasant

29 Jul 2026

David Gavin

Lift wasn’t working

8/10

Excellent

21 Jul 2026

Randall

This hotel is valuable for its adjacency to Paddington station, to which the Heathrow Express arrives and from which departs. It is literally next door. We use it for the last night before transatlantic flights to make the travel day less stressful. Hotel staff were very friendly and accommodating. The room was tiny but clean and serviceable with effective air conditioning, essential during heat waves. Our room was on the second (UK) floor and shortly after we checked in to the room, the one elevator broke down. This made it difficult for one of us as he had a knee injury and two flights of stairs were challenging. Staff were happy to take the heavy luggage down to street level, but it took longer than expected. Just bad luck, but it's unfortunate for a hotel to be dependent on a single elevator in hot weather.

Partner

6/10

Pleasant

20 Jul 2026

Rupert

Lift was broken, which can happen I guess, but I was more annoyed at having paid 180 quid for a tiny room right next to the service lift. Won’t be returning.

Partner

8/10

Excellent

13 Jul 2026

Matthew

Very close to Paddington station and very helpful staff. Room was very small but served its purpose

Partner

10/10

Exceptional

12 Jul 2026

Diana

Air con could get it cool in the room

Friends

2/10

Poor

05 Jul 2026

Andrew

Tiny room in the loft, had to climb round the rafters to get into the bed. Fridge was so small you couldn’t fit a 500ml bottle in it and it didn’t work. Had to put the kettle on the floor to boil it as no socket on the top.
Bathroom was so small had to tuck your elbows in to go to the toilet. All for a bargain £240 a night.

Friends_and_family Friends

6/10

Pleasant

30 Jun 2026

Ross

Staff are very nice, however the property just isnt maintained to the level of mercure.
We stayed end of June 2026.
No restaurant on site at the minute, breakfast is offered in a restaurant down the road. No forward communication to the tell guests before checking in.
First night the boilers went so there was no hot water, and then the water was fully turned off to resolve, however guests were not informed, we only found out after ringing reception to inform them of no hot water, no print outs under a door. It was fixed the same night.
2nd night the lift broke down, it was fixed for the next morning.
Room decor is good, the softdrinks in the room were complementary, location of the hotel is great, you can here the rumble of the tube but its not overtly disturbing

10/10

Exceptional

29 Jun 2026

stephen

Great location. Surprisingly quiet. Would recommend

Self

10/10

Exceptional

26 Jun 2026

Mari-Ann

What a location! Step out of the Paddington station into the beautifully crafted Paddington Square and the hotel is right there! We thought the sound of trains would bother us, but it didn't.

The staff was EXCELLENT. They went above and beyond for us from the minute we reached the steps; helped us with our bags, found a way to allow us a very early check in (which we truly appreciated after a long flight) and let us store our bags on the property.

The room was not that big but we managed the two of us in the space. Bed was very comfortable and we slept very well. And lastly, great value for money considering the central location.

I'm already recommending this place to our friends as it ticks all the boxes.

Partner

8/10

Excellent

22 Jun 2026

gale

Lovely staff, clean rooms though a bit small. Air conditioning worked great (who knew London would be 85!). Very well located for the underground and the Heathrow Express.

Family

8/10

Excellent

17 Jun 2026

mathilda

The included breakfast was in a different location 1/2 block away. The lobby was small and not a place to really sit around in as with a group the rooms were very small and couldn’t hang out with our group in the room.

Friends

10/10

Exceptional

19 May 2026

Kelly

Booked last minute and early check-in was available about 2.5 hrs early after I arrived by train.

Ridiculously close to Paddington Station so super convenient location as I was arriving on one train and leaving on another about 20 hours later.

Small room but well-appointed. Enjoyed the scent of their soap/body lotion. Simple and easy check-out.

Self

10/10

Exceptional

14 May 2026

Hannah

very kind and considerate staff, and a lovely stay

10/10

Exceptional

10 May 2026

beta

Nice stay

6/10

Pleasant

05 May 2026

Travis

No where did the booking say the breakfast was closed and that you had to go three blocks away to get a limited breakfast at a another building.

Partner

4/10

Poor

28 Apr 2026

John

Even on London standards this room was very small for the pricing. The room was clean and the manager on duty was nice but the man whom I checked in with was not well trained and didn’t listen very well. He was not very attentive.

8/10

Excellent

21 Apr 2026

Ryo

Minimum room
Free drinks

Business

8/10

Excellent

21 Apr 2026

Andrew

Room and particularly the shower was very small

Self

10/10

Exceptional

18 Apr 2026

Jack

A great hotel right by Paddington station. The staff were friendly and helpful. The free soft drinks, water & milk were a nice touch plus the bonus of free biscuits too. Breakfast in the Bella Italia as the onsite restaurant was great.

Friends

8/10

Excellent

16 Apr 2026

Stephen

Breakfast was at Bella Italia down the road a bit. Very tasty though.

Self

6/10

Pleasant

29 Mar 2026

Louise

Was adequate-clean room... was dark and small but once we worked out how to turn the heating on, we weren't cold! 1st night slept under the pillows for extra warmth. Check-in staff awful so tainted experience

Friends_and_family Family

4/10

Poor

21 Mar 2026

Maria

We had a small room for 2 person but this was a tiny room for 1 person. Also the bed was too tiny for 2 persons☹️😡

Partner

2/10

Poor

17 Mar 2026

Lynette

After checking in online, when we arrived reception advised 'good news & bad news' they gave away our room & would have to relocate to another down the street! When I asked to hear the good news, staff member said they had compensated with a free b/fast! No room upgrade just a tiny room in another hotel!
As this hotel is opposite busy Paddington Station, staff really couldn't care..as they will always have customers!! They clearly made an error on the booking system and wouldn't own up to it!!

Partner

2/10

Poor

06 Mar 2026

Jonathan

Rooms are not as advertised on Hotels.com. They are extremely small and the decor is dated. The charge is not acceptable for such meagre accommodation.

6/10

Pleasant

05 Mar 2026

Laura

Double not a double bed. Staff very nice but small room.

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Neil

Tiny room, so small could not use the desk for work. No instructions on safe, so I could not secure valuables in my room.

Self

4/10

Poor

24 Feb 2026

stephanie

not really at the standard of a Mercure hotel, small room, not clean, bed was meant to be a double bed but was a single

10/10

Exceptional

10 Feb 2026

Peter

Lovely room. Warm, clean and shower fantastic.Front of house staff friendly - couldn’t have wanted more. Scaffolding up around frontage but didn’t bother me at all.

4/10

Poor

01 Feb 2026

mikayla

The room was not as expected as when booking. Very small and bathroom floor was covered in almost a powdery substance. We left to go for dinner and came back to our extra key in the light switch bay gone and the bathroom being cleaned up. We then went to get a shower and needed to use all strength to turn the dial which is saying a lot when your boyfriend works in construction. Our TV only had a few working channels. And we then were abruptly woken up by men outside our windows at 7am cleaning the brick( hammering it sounded more like it) as well as a cleaning lady I assume, knocking once and barging right in after we had the still sleeping signs out on the door at 8:30am.

We went to check out early for them to say we do not even have a booking. Funny since I just left my room. As well as cancelled a further booking.

Not happy at all.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Kirsty

Lovely welcome at the front desk when we arrived. Quick easy check in. Our room was very small, however was absolutely spotless and everything you would need!

Partner

8/10

Excellent

19 Jan 2026

Ian

Reception staff & check in was excellent. Room though a little small was ideal for our needs. Hotel is situated next to Paddington Station & the underground.

Partner

8/10

Excellent

18 Jan 2026

Atsuhisa

Location which is right next to the Paddington station.

Business Self

10/10

Exceptional

15 Jan 2026

Michael

Clean, comfortable, convenient location next to Paddington Station. Friendly, helpful staff. Room was small but fine for one.

Leisure Self

8/10

Excellent

11 Jan 2026

Charles

Very good stay, the staff were very helpful. I was on the fourth floor and the only issue was that the water pressure was weak in the shower.

Leisure Self

10/10

Exceptional

08 Jan 2026

Charles

Very good staff and excellent location.

Leisure Self

10/10

Exceptional

07 Jan 2026

Claire

Breakfast was at bell Italia as the hotel restaurant was closed

6/10

Pleasant

15 Dec 2025

Henrik

Staff was really nice - especially the doorman. However for the price, the rooms is ridiculously small. Last time we stayed in Paddington we had a room double the size, for half the price. The atmosphere and staff was amazing, which is why it pains me to leave such a low review. I just can’t justify the price for such small rooms.

Partner

6/10

Pleasant

19 Nov 2025

Jackie

The room was disappointing. It was extremely small, making it difficult to move around the bed, especially with the wardrobe and dressing table positioned so close. The safe was placed at the bottom of the wardrobe, but because it was right next to the bed, it was awkward and uncomfortable to access.

The biggest issue was the heat. The room was uncomfortably hot, and there were no instructions for the temperature controls, which made it impossible to adjust. Combined with the cramped space, the heat made the room feel quite claustrophobic.

On a positive note, the staff were friendly, lovely, and very helpful, which made the experience more pleasant despite the room issues.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Nicholas

Literally 2 minutes from Paddington, so very convenient. Area is safe and quite busy, lots of restaurants and pubs. Hotel is small, several steps so lugging bags around is a minus. Rooms are clean, smallish but overall adequate. I would recommend for a short stay in central London.

Business Self

8/10

Excellent

08 Nov 2025

Hazel

Small room but quiet and very convenient for travel connections. Absolutely fine for a short stay.

Leisure Self

2/10

Poor

22 Oct 2025

susan

Room was not what was portrayed in the pictures. Bed was too small and uncomfortable. Room was way too small. Bathroom was too small. Very dark. Worst stay ever.

Partner

10/10

Exceptional

21 Oct 2025

Ariel

Decent business trip with good pleasant stay

Business

8/10

Excellent

04 Oct 2025

Candice

Wonderful location. Great staff.

Leisure

8/10

Excellent

01 Oct 2025

Adelle

Close proximity to paddington station. Had to walk up the road for breakfast Bed was comfy room quite small

Leisure Self

6/10

Pleasant

11 Sep 2025

Neil

Inadequate window treatment (blinds, no curtains) mean the room was not dark enough at night. Plug in washbasin was broken, and the shower gel bottle in shower was empty when I tried to take a shower.

Leisure Self

4/10

Poor

02 Sep 2025

Felipe

Terrible

AC not working properly, really warm. Called front desk and room service to fix it and they never came. Looks like this is the standard temp. Room is small. We cannot handle the luggage. Impossible for a couple.

Partner

10/10

Exceptional

08 Aug 2025

GAYNOR

Stayed for a concert so not in the room much .It was super convenient for the railway and tube.Quick check in fab helpful Staff.
As we only staying the night booked a small double room it was compact but perfect for what we needed.Will definitely go back

Leisure Partner

10/10

Exceptional

01 Aug 2025

Peter

Very convenient and good location for food

Self

10/10

Exceptional

23 Jul 2025

CLARE

Quite posh for the Paddington area. Loved the fact that there was a lift, air-conditioning, a doorman who helped with our heavy bags. Standard room is a bit cramped but nicely equipped; for a London hotel, the shower works well. Perfect place to do a quick overnight before taking the Heathrow express; it is no more than a minute's walk to Paddington. The area can be a bit rough, but the room was very well insulated against noise.

2/10

Poor

21 Jul 2025

Joel

Location very good. Room small and basic. Not updated. Too expensive for what you got. Would not stay here again

Leisure Friends

8/10

Excellent

21 Jul 2025

Andrew

Great location for LHR and centre

Perfect location beside Paddington station - room very small but comfortable and good AC. Staff on reception helpful.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Mihaela

Excellent services, food, cleaneliness and wonderful staff!

Business Self

4/10

Poor

28 Jun 2025

James

The room was much smaller than pictured . There was almost no room for a suitcase

8/10

Excellent

27 Jun 2025

Paul

Modern, nice room, good location next to Paddington station.

8/10

Excellent

16 Jun 2025

Hamza

Close to Paddington station

10/10

Exceptional

07 Jun 2025

Freya

Small rooms but very clean and comfortable. Right next door to Paddington station.

6/10

Pleasant

26 May 2025

Michael

This review is from the perspective of a mature couple. The bathroom was far too small and we had to dry ourselves in the hallway outside. The double bed was pushed up against the wall making it difficult to get in and out. There was not sufficient room for our bags. You could hear the rumble of the trains going through Paddington Station. The positives were a great staff, clean rooms, a lift and great position beside Paddington Station.

Leisure Partner

10/10

Exceptional

13 May 2025

Caroline M

Wonderful staff team, great service. Location excellent, easy transport options nearby.

Partner

6/10

Pleasant

08 May 2025

Valerie

The room was a two single bed room. Extremely small. Clean and quiet. Staff very nice. Very convenient for public transport. Good breakfast choices.

Leisure Family

4/10

Poor

06 May 2025

Judith

Room was different to picture shown on booking. Very small room , no space to move. Bathroom was tiny , could not dry yourself without hitting walls. No mirror in room , no usb ports. Key stopped working on 3 occasions.

Partner

10/10

Exceptional

27 Apr 2025

Michaela

Great hotel close to the Paddington station and LH

I have stayed at the hotel few times, the staff is very friendly. The hotel is quiet, reasonably priced for the location, and clean.

Self

10/10

Exceptional

24 Apr 2025

Della

Excellent customer service

Staff at the reception and concierge were very helpful. One of my best stay in London,

Business

10/10

Exceptional

16 Apr 2025

Gor

Excellent value

Enjoyed the refurbish hotel

Business

4/10

Poor

04 Apr 2025

Verified traveler

Misleading and bad

Very small room - tiny in fact. Shower was very small. It claims that the rooms are soundproof but this is definitely not true - it is misleading and whould be taken off the site.

Business

2/10

Poor

24 Feb 2025

Mark

Fully Booked - Yet Booked

Arrived at hotel at 9pm. After about 10mins waiting for them to tap away at the computer they informed me that the hotel is full and I would need to go to another sister hotel. I cannot believe hotels are still allowed to over book!! They informed me that due to the inconvenience that everything in my room would be complementary. Well when I did arrive into the shoe box the fridge that said complementary on it anyway had one can of come one diet and two cartons of water!!! Never again with this chain. 2nd time this has happened in 1 month

Business

6/10

Pleasant

26 Jan 2025

Mark

Ok for a cheap stay, but nothing more

Ok hotel, our room was extremely loud, banging doors, unground rattling the room and very small

Business

10/10

Exceptional

24 Jan 2025

Lisa R

The staff here is amazing. I can’t tell you how helpful they were. My elderly parents required extra attention and help, and the staff, particularly Olita, made them as comfortable as possible during our family’s stay. I would stay here again.., you can’t beat the location!

Leisure Family

6/10

Pleasant

18 Jan 2025

stephen

Great location but very noisy

Great location .
Tiny room
Very noisy .

Business

8/10

Excellent

17 Jan 2025

Steven

Paddington stay small room

Small room but really close to Paddington which is what we needed.

Sink was pressed against arm whilst using toilet and room really small

Staff worked well as a team and were all really helpful

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

james

Just a quick stay on the journey home so wanted to be near Paddington station and it's just next door. Rooms are small but comfortable. Only issue we had was the smoke alarm going off 4x Inc at 4am!

Friends_and_family Friends

8/10

Excellent

11 Jan 2025

Ian

Good stay apart from the fire alarms going off the one 4.30 in the morning was the worst one

Partner

10/10

Exceptional

08 Jan 2025

Krystal

Excellent hotel. Great location and proximity to Paddington station, shopping and restaurants.
The staff were so polite and helpful- truly wonderful stay.

10/10

Exceptional

07 Jan 2025

Caroline

Clean and convenient for our trip to London

Friends_and_family Friends

10/10

Exceptional

20 Nov 2024

ghassan

Great

Leisure Partner

8/10

Excellent

11 Nov 2024

PÓL

Clean comfortable albeit a bit small.

On spur of the moment stay. Easy check and polite service.

Self

10/10

Exceptional

05 Nov 2024

Matthew

Great early checkin and desk staff

Business_and_leisure Self

10/10

Exceptional

04 Nov 2024

Rossie

We had a problem with the toilet but the property manager acted quickly and gave us a great option to make our stay perfect!

Business Self

6/10

Pleasant

03 Nov 2024

Malet R

Very close to Paddington station! The room we booked was small but love the daily free drinks (coffee, tea, soda and bottled water). Staff were very helpful.

Leisure Partner

8/10

Excellent

31 Oct 2024

Ian

Small but comfortable room. Not sure if mine was a single but if it was a double it would have felt “cosy”

10/10

Exceptional

18 Oct 2024

Heather

Great location

Excellent service! Great location with access to Paddington Station.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Kurt

Excellent service

Hotel very clean and comfortable, staff were polite and helpful, especially Claudio the doorman.

Partner

10/10

Exceptional

06 Oct 2024

Dale

Good Place

Great location being just around the corner to Paddington Station; literally a 5 minute walk from the room to boarding Heathrow Express. Rooms are clean and quiet and beds are comfortable. Staff were very accommodating and made sure we were satisfied with everything.

Self

8/10

Excellent

26 Sep 2024

MALCOLM

Probably the most expensive hotel I have ever stayed in per square foot of room and bathroom. Great location however and very friendly staff. You can fall onto Paddington Station from the front door.

Partner

10/10

Exceptional

18 Sep 2024

Marion

The location of this hotel is just awesome right next to Paddington Station, I could walk, take the on and off bus, take the underground and nice area for restaurants as well. Staff were awesome.

Leisure Self

10/10

Exceptional

03 Sep 2024

Timothy

The gym is too small.
The hotel manager went out of her way to provide for a comfortable stay.

Leisure Self

10/10

Exceptional

28 Aug 2024

Guy

Good service

Business

10/10

Exceptional

27 Aug 2024

Fiona

Outstanding customer service

I would particularly like to thank Mr Witek. I had not intended to stay an additional night, but there was a problem at Paddington station and no trains were running. The hotel at Paddington was therefore fully booked as travellers had to change plans last minute. It was my birthday and not quite what I had planned. I was fortunate to be upgraded at their sister hotel ( Hyde Park), my bags taken there and pre arrangements made for prosecco and chocolates. Everyone at both hotels was so kind and did their best to mitigate the unexpected end to my birthday trip.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2024

Timothy

Close to trains.

Leisure Self

6/10

Pleasant

14 Aug 2024

Karen

Not accessible and no replies to emails to confirm disabled access. A stay without a wheelchair would be great. Clean room, excellent location for Paddington station but just not suitable for disabled and don’t expect reply to messages sent via Expedia

Leisure Family

8/10

Excellent

13 Aug 2024

Ellie-Jo

The reception and door staff were super friendly, professional and helpful/accommodating.

Ideal for travel via paddington.

Business_and_leisure Self

8/10

Excellent

13 Aug 2024

Damian

Clean and comfortable

Booked last minute for work meeting. Clean and tidy room, good service at check in. Love complimentary drinks in the room. Would definitely return.

Business

10/10

Exceptional

31 Jul 2024

Eswara

Staff were excellent and enjoyed the stay. The pleasent attitude of staff is reason, I look forward to come back. Belize at reception, lady at reception, the buffet kitchen staff.. everyone were amazing. Special call out to Belize.

10/10

Exceptional

25 Jul 2024

Ziad

Staff super nice and friendly. Recommended. Breakfast was excellent

Leisure Family

10/10

Exceptional

11 Jul 2024

Verified traveler

Great location, friendly and helpful staff. Would stay again if staying at London. Highly recommended hotel.

Partner

10/10

Exceptional

10 Jul 2024

Peter

Good stay

I really enjoy staying at this hotel. Close to train to airport and shops and restaurants. The staff is very nice.

Self

4/10

Poor

24 Jun 2024

Lynette

Small room

The hotel room was far to small and the cost was far too excessive.

Partner

8/10

Excellent

17 Jun 2024

Andy

Our room had a water leak in the light fixtures above the sink in our room's bathroom. It was serious. Our room was exceptionally small for the number of suit cases we had. We reported the situation to the front desk, maintenance took a look at it and said it was fixed.
We did spend the night in the room, but it was still leaking from the floor above and the light fixtures blew up when I turned them on. The Hotel moved us and our luggage into another somewhat larger room, and the water leak was fixed after a section of the ceiling above the receptionist desk in the lobby, which my room was above, fell down and damaged a hotel computer.

Overall, we enjoyed our stay and there was a nice restaurant with direct access from the hotel. People were friendly and nice!

Leisure Family

2/10

Poor

02 Jun 2024

Philip

Do Not do it

DO NOT CONSIDER THIS HOTEL
Ceilings collapsing in hall ways
Roaches on floor of bathroom
Room not big enough to store bags around the bed
NOT AS PER PHOTOS ON HOTELS.COM!
Staff then argued refund, manager not available, just dreadful!

Partner

6/10

Pleasant

30 May 2024

Peter

Room rather small. Also room was too warm, no AC and window didn’t open. AC installed but disconnected.

6/10

Pleasant

29 May 2024

Paul

Room was single occupancy as bed was smaller then a double as advertised and was in a tiny room up against the wall

Leisure Family