Mercure London Paddington

United Kingdom , London
LONDON, Praed Street, 144
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100 reviews shown

2/10

Poor

06 Mar 2026

Jonathan

Rooms are not as advertised on Hotels.com. They are extremely small and the decor is dated. The charge is not acceptable for such meagre accommodation.

6/10

Pleasant

05 Mar 2026

Laura

Double not a double bed. Staff very nice but small room.

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Neil

Tiny room, so small could not use the desk for work. No instructions on safe, so I could not secure valuables in my room.

Self

4/10

Poor

24 Feb 2026

stephanie

not really at the standard of a Mercure hotel, small room, not clean, bed was meant to be a double bed but was a single

10/10

Exceptional

10 Feb 2026

Peter

Lovely room. Warm, clean and shower fantastic.Front of house staff friendly - couldn’t have wanted more. Scaffolding up around frontage but didn’t bother me at all.

4/10

Poor

01 Feb 2026

mikayla

The room was not as expected as when booking. Very small and bathroom floor was covered in almost a powdery substance. We left to go for dinner and came back to our extra key in the light switch bay gone and the bathroom being cleaned up. We then went to get a shower and needed to use all strength to turn the dial which is saying a lot when your boyfriend works in construction. Our TV only had a few working channels. And we then were abruptly woken up by men outside our windows at 7am cleaning the brick( hammering it sounded more like it) as well as a cleaning lady I assume, knocking once and barging right in after we had the still sleeping signs out on the door at 8:30am.

We went to check out early for them to say we do not even have a booking. Funny since I just left my room. As well as cancelled a further booking.

Not happy at all.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Kirsty

Lovely welcome at the front desk when we arrived. Quick easy check in. Our room was very small, however was absolutely spotless and everything you would need!

Partner

8/10

Excellent

19 Jan 2026

Ian

Reception staff & check in was excellent. Room though a little small was ideal for our needs. Hotel is situated next to Paddington Station & the underground.

Partner

8/10

Excellent

18 Jan 2026

Atsuhisa

Location which is right next to the Paddington station.

Business Self

10/10

Exceptional

15 Jan 2026

Michael

Clean, comfortable, convenient location next to Paddington Station. Friendly, helpful staff. Room was small but fine for one.

Leisure Self

8/10

Excellent

11 Jan 2026

Charles

Very good stay, the staff were very helpful. I was on the fourth floor and the only issue was that the water pressure was weak in the shower.

Leisure Self

10/10

Exceptional

08 Jan 2026

Charles

Very good staff and excellent location.

Leisure Self

10/10

Exceptional

07 Jan 2026

Claire

Breakfast was at bell Italia as the hotel restaurant was closed

6/10

Pleasant

15 Dec 2025

Henrik

Staff was really nice - especially the doorman. However for the price, the rooms is ridiculously small. Last time we stayed in Paddington we had a room double the size, for half the price. The atmosphere and staff was amazing, which is why it pains me to leave such a low review. I just can’t justify the price for such small rooms.

Partner

6/10

Pleasant

19 Nov 2025

Jackie

The room was disappointing. It was extremely small, making it difficult to move around the bed, especially with the wardrobe and dressing table positioned so close. The safe was placed at the bottom of the wardrobe, but because it was right next to the bed, it was awkward and uncomfortable to access.

The biggest issue was the heat. The room was uncomfortably hot, and there were no instructions for the temperature controls, which made it impossible to adjust. Combined with the cramped space, the heat made the room feel quite claustrophobic.

On a positive note, the staff were friendly, lovely, and very helpful, which made the experience more pleasant despite the room issues.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Nicholas

Literally 2 minutes from Paddington, so very convenient. Area is safe and quite busy, lots of restaurants and pubs. Hotel is small, several steps so lugging bags around is a minus. Rooms are clean, smallish but overall adequate. I would recommend for a short stay in central London.

Business Self

8/10

Excellent

08 Nov 2025

Hazel

Small room but quiet and very convenient for travel connections. Absolutely fine for a short stay.

Leisure Self

2/10

Poor

22 Oct 2025

susan

Room was not what was portrayed in the pictures. Bed was too small and uncomfortable. Room was way too small. Bathroom was too small. Very dark. Worst stay ever.

Partner

10/10

Exceptional

21 Oct 2025

Ariel

Decent business trip with good pleasant stay

Business

8/10

Excellent

04 Oct 2025

Candice

Wonderful location. Great staff.

Leisure

8/10

Excellent

01 Oct 2025

Adelle

Close proximity to paddington station. Had to walk up the road for breakfast Bed was comfy room quite small

Leisure Self

6/10

Pleasant

11 Sep 2025

Neil

Inadequate window treatment (blinds, no curtains) mean the room was not dark enough at night. Plug in washbasin was broken, and the shower gel bottle in shower was empty when I tried to take a shower.

Leisure Self

4/10

Poor

02 Sep 2025

Felipe

Terrible

AC not working properly, really warm. Called front desk and room service to fix it and they never came. Looks like this is the standard temp. Room is small. We cannot handle the luggage. Impossible for a couple.

Partner

10/10

Exceptional

08 Aug 2025

GAYNOR

Stayed for a concert so not in the room much .It was super convenient for the railway and tube.Quick check in fab helpful Staff.
As we only staying the night booked a small double room it was compact but perfect for what we needed.Will definitely go back

Leisure Partner

10/10

Exceptional

01 Aug 2025

Peter

Very convenient and good location for food

Self

10/10

Exceptional

23 Jul 2025

CLARE

Quite posh for the Paddington area. Loved the fact that there was a lift, air-conditioning, a doorman who helped with our heavy bags. Standard room is a bit cramped but nicely equipped; for a London hotel, the shower works well. Perfect place to do a quick overnight before taking the Heathrow express; it is no more than a minute's walk to Paddington. The area can be a bit rough, but the room was very well insulated against noise.

2/10

Poor

21 Jul 2025

Joel

Location very good. Room small and basic. Not updated. Too expensive for what you got. Would not stay here again

Leisure Friends

8/10

Excellent

21 Jul 2025

Andrew

Great location for LHR and centre

Perfect location beside Paddington station - room very small but comfortable and good AC. Staff on reception helpful.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Mihaela

Excellent services, food, cleaneliness and wonderful staff!

Business Self

4/10

Poor

28 Jun 2025

James

The room was much smaller than pictured . There was almost no room for a suitcase

8/10

Excellent

27 Jun 2025

Paul

Modern, nice room, good location next to Paddington station.

8/10

Excellent

16 Jun 2025

Hamza

Close to Paddington station

10/10

Exceptional

07 Jun 2025

Freya

Small rooms but very clean and comfortable. Right next door to Paddington station.

6/10

Pleasant

26 May 2025

Michael

This review is from the perspective of a mature couple. The bathroom was far too small and we had to dry ourselves in the hallway outside. The double bed was pushed up against the wall making it difficult to get in and out. There was not sufficient room for our bags. You could hear the rumble of the trains going through Paddington Station. The positives were a great staff, clean rooms, a lift and great position beside Paddington Station.

Leisure Partner

10/10

Exceptional

13 May 2025

Caroline M

Wonderful staff team, great service. Location excellent, easy transport options nearby.

Partner

6/10

Pleasant

08 May 2025

Valerie

The room was a two single bed room. Extremely small. Clean and quiet. Staff very nice. Very convenient for public transport. Good breakfast choices.

Leisure Family

4/10

Poor

06 May 2025

Judith

Room was different to picture shown on booking. Very small room , no space to move. Bathroom was tiny , could not dry yourself without hitting walls. No mirror in room , no usb ports. Key stopped working on 3 occasions.

Partner

10/10

Exceptional

27 Apr 2025

Michaela

Great hotel close to the Paddington station and LH

I have stayed at the hotel few times, the staff is very friendly. The hotel is quiet, reasonably priced for the location, and clean.

Self

10/10

Exceptional

24 Apr 2025

Della

Excellent customer service

Staff at the reception and concierge were very helpful. One of my best stay in London,

Business

10/10

Exceptional

16 Apr 2025

Gor

Excellent value

Enjoyed the refurbish hotel

Business

4/10

Poor

04 Apr 2025

Verified traveler

Misleading and bad

Very small room - tiny in fact. Shower was very small. It claims that the rooms are soundproof but this is definitely not true - it is misleading and whould be taken off the site.

Business

2/10

Poor

24 Feb 2025

Mark

Fully Booked - Yet Booked

Arrived at hotel at 9pm. After about 10mins waiting for them to tap away at the computer they informed me that the hotel is full and I would need to go to another sister hotel. I cannot believe hotels are still allowed to over book!! They informed me that due to the inconvenience that everything in my room would be complementary. Well when I did arrive into the shoe box the fridge that said complementary on it anyway had one can of come one diet and two cartons of water!!! Never again with this chain. 2nd time this has happened in 1 month

Business

6/10

Pleasant

26 Jan 2025

Mark

Ok for a cheap stay, but nothing more

Ok hotel, our room was extremely loud, banging doors, unground rattling the room and very small

Business

10/10

Exceptional

24 Jan 2025

Lisa R

The staff here is amazing. I can’t tell you how helpful they were. My elderly parents required extra attention and help, and the staff, particularly Olita, made them as comfortable as possible during our family’s stay. I would stay here again.., you can’t beat the location!

Leisure Family

6/10

Pleasant

18 Jan 2025

stephen

Great location but very noisy

Great location .
Tiny room
Very noisy .

Business

8/10

Excellent

17 Jan 2025

Steven

Paddington stay small room

Small room but really close to Paddington which is what we needed.

Sink was pressed against arm whilst using toilet and room really small

Staff worked well as a team and were all really helpful

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

james

Just a quick stay on the journey home so wanted to be near Paddington station and it's just next door. Rooms are small but comfortable. Only issue we had was the smoke alarm going off 4x Inc at 4am!

Friends_and_family Friends

8/10

Excellent

11 Jan 2025

Ian

Good stay apart from the fire alarms going off the one 4.30 in the morning was the worst one

Partner

10/10

Exceptional

08 Jan 2025

Krystal

Excellent hotel. Great location and proximity to Paddington station, shopping and restaurants.
The staff were so polite and helpful- truly wonderful stay.

10/10

Exceptional

07 Jan 2025

Caroline

Clean and convenient for our trip to London

Friends_and_family Friends

10/10

Exceptional

20 Nov 2024

ghassan

Great

Leisure Partner

8/10

Excellent

11 Nov 2024

PÓL

Clean comfortable albeit a bit small.

On spur of the moment stay. Easy check and polite service.

Self

10/10

Exceptional

05 Nov 2024

Matthew

Great early checkin and desk staff

Business_and_leisure Self

10/10

Exceptional

04 Nov 2024

Rossie

We had a problem with the toilet but the property manager acted quickly and gave us a great option to make our stay perfect!

Business Self

6/10

Pleasant

03 Nov 2024

Malet R

Very close to Paddington station! The room we booked was small but love the daily free drinks (coffee, tea, soda and bottled water). Staff were very helpful.

Leisure Partner

8/10

Excellent

31 Oct 2024

Ian

Small but comfortable room. Not sure if mine was a single but if it was a double it would have felt “cosy”

10/10

Exceptional

18 Oct 2024

Heather

Great location

Excellent service! Great location with access to Paddington Station.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Kurt

Excellent service

Hotel very clean and comfortable, staff were polite and helpful, especially Claudio the doorman.

Partner

10/10

Exceptional

06 Oct 2024

Dale

Good Place

Great location being just around the corner to Paddington Station; literally a 5 minute walk from the room to boarding Heathrow Express. Rooms are clean and quiet and beds are comfortable. Staff were very accommodating and made sure we were satisfied with everything.

Self

8/10

Excellent

26 Sep 2024

MALCOLM

Probably the most expensive hotel I have ever stayed in per square foot of room and bathroom. Great location however and very friendly staff. You can fall onto Paddington Station from the front door.

Partner

10/10

Exceptional

18 Sep 2024

Marion

The location of this hotel is just awesome right next to Paddington Station, I could walk, take the on and off bus, take the underground and nice area for restaurants as well. Staff were awesome.

Leisure Self

10/10

Exceptional

03 Sep 2024

Timothy

The gym is too small.
The hotel manager went out of her way to provide for a comfortable stay.

Leisure Self

10/10

Exceptional

28 Aug 2024

Guy

Good service

Business

10/10

Exceptional

27 Aug 2024

Fiona

Outstanding customer service

I would particularly like to thank Mr Witek. I had not intended to stay an additional night, but there was a problem at Paddington station and no trains were running. The hotel at Paddington was therefore fully booked as travellers had to change plans last minute. It was my birthday and not quite what I had planned. I was fortunate to be upgraded at their sister hotel ( Hyde Park), my bags taken there and pre arrangements made for prosecco and chocolates. Everyone at both hotels was so kind and did their best to mitigate the unexpected end to my birthday trip.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2024

Timothy

Close to trains.

Leisure Self

6/10

Pleasant

14 Aug 2024

Karen

Not accessible and no replies to emails to confirm disabled access. A stay without a wheelchair would be great. Clean room, excellent location for Paddington station but just not suitable for disabled and don’t expect reply to messages sent via Expedia

Leisure Family

8/10

Excellent

13 Aug 2024

Ellie-Jo

The reception and door staff were super friendly, professional and helpful/accommodating.

Ideal for travel via paddington.

Business_and_leisure Self

8/10

Excellent

13 Aug 2024

Damian

Clean and comfortable

Booked last minute for work meeting. Clean and tidy room, good service at check in. Love complimentary drinks in the room. Would definitely return.

Business

10/10

Exceptional

31 Jul 2024

Eswara

Staff were excellent and enjoyed the stay. The pleasent attitude of staff is reason, I look forward to come back. Belize at reception, lady at reception, the buffet kitchen staff.. everyone were amazing. Special call out to Belize.

10/10

Exceptional

25 Jul 2024

Ziad

Staff super nice and friendly. Recommended. Breakfast was excellent

Leisure Family

10/10

Exceptional

11 Jul 2024

Verified traveler

Great location, friendly and helpful staff. Would stay again if staying at London. Highly recommended hotel.

Partner

10/10

Exceptional

10 Jul 2024

Peter

Good stay

I really enjoy staying at this hotel. Close to train to airport and shops and restaurants. The staff is very nice.

Self

4/10

Poor

24 Jun 2024

Lynette

Small room

The hotel room was far to small and the cost was far too excessive.

Partner

8/10

Excellent

17 Jun 2024

Andy

Our room had a water leak in the light fixtures above the sink in our room's bathroom. It was serious. Our room was exceptionally small for the number of suit cases we had. We reported the situation to the front desk, maintenance took a look at it and said it was fixed.
We did spend the night in the room, but it was still leaking from the floor above and the light fixtures blew up when I turned them on. The Hotel moved us and our luggage into another somewhat larger room, and the water leak was fixed after a section of the ceiling above the receptionist desk in the lobby, which my room was above, fell down and damaged a hotel computer.

Overall, we enjoyed our stay and there was a nice restaurant with direct access from the hotel. People were friendly and nice!

Leisure Family

2/10

Poor

02 Jun 2024

Philip

Do Not do it

DO NOT CONSIDER THIS HOTEL
Ceilings collapsing in hall ways
Roaches on floor of bathroom
Room not big enough to store bags around the bed
NOT AS PER PHOTOS ON HOTELS.COM!
Staff then argued refund, manager not available, just dreadful!

Partner

6/10

Pleasant

30 May 2024

Peter

Room rather small. Also room was too warm, no AC and window didn’t open. AC installed but disconnected.

6/10

Pleasant

29 May 2024

Paul

Room was single occupancy as bed was smaller then a double as advertised and was in a tiny room up against the wall

Leisure Family

10/10

Exceptional

08 May 2024

John

Front staff very friendly and helpful. Room very comfortable . Would recommend this hotel

Leisure Family

10/10

Exceptional

07 May 2024

Kanoknate

Front desk and dining were very nice.
Location is convenience.

Leisure Family

6/10

Pleasant

02 May 2024

Ann

Picture did not match the room given

My room in no way resembled the image I was sent. It was absolutely tiny which was gutting.

8/10

Excellent

24 Apr 2024

Jack W. Parker

It was very close to Paddington Train Station.

6/10

Pleasant

23 Apr 2024

Verified traveler

The train noise can be heard. The room are small

Business

4/10

Poor

12 Apr 2024

Jack W. Parker

The room was much too small!

Leisure Friends

4/10

Poor

24 Mar 2024

Rachael

The nosie from the crossrail Elizabeth line running under the hotel could be heard every 4 mins the breakfast was cold terrible nights sleep for the money we wont be staying again

Business

8/10

Excellent

23 Mar 2024

amanda

Mercure London Paddington

Our room wasn't set up the way we had asked before arriving. The email i received was addressed to another person. (My names Amanda not Amber). Window in room was just for show. No outside just a void (strange). Couldn't keep the bathroom door shut as it rattled terrible due to being so close to Paddington Station. Scolded under my arm and head in shower as it went from either freezing cold to scolding hot. OK hotel but wouldn't class it as 4 star to be honest. Staff were very professional though.

Partner

10/10

Exceptional

25 Feb 2024

Karen

Staff very pleasant and helpful

Leisure Family

4/10

Poor

14 Feb 2024

Natalie Grace

The room was tiny, the bed even smaller! The duvet was too small for the duvet cover. The blind on the window the cord was tangled. The lights worked intermittently.
The hotel was clean and tidy. But was very dissatisfied with the room was definitely not worth the high price paid. Although not the hotels fault, there are a lot of construction work right outside the hotel. The window of the room looked over the construction work, so it was very noisy and the flimsy blind did not block out the bright lights . So I would only give the room itself. One star at best!!

Leisure Family

10/10

Exceptional

11 Feb 2024

Yee Woo

Convenient location for getting to and from Heathrow

8/10

Excellent

23 Jan 2024

Frank

Friendly staff, appreciate room for cost and comfortable.

10/10

Exceptional

31 Dec 2023

Peter

Good location.

Great hotel.

Self

2/10

Poor

24 Dec 2023

Thomas

Don’t stay here if you want to sleep

This hotel has a building site right next to it. Extremely noisy, at all hours.

Business

4/10

Poor

02 Nov 2023

SANTIAGO

They changed us hotel, no compensation or explanation was given

Business_and_leisure Partner

10/10

Exceptional

10 Oct 2023

Kurt

Comfy Stay

The room was just the right size for a couple. Bed was comfortable and the room was clean. Would definitely stay here again. Check-in was fast and easy.

Partner

6/10

Pleasant

08 Oct 2023

Marta

Pros:
My room was very small, but clean and well designed. Bed was comfortable.
Free water and soft drinks in the room are a nice touch.
Location is very convenient, just around the corner from the Paddington station, with a plenty of restaurants around the hotel.
Cons:
I was kept waiting at reception desk at check-in because of system difficulties. It was 10pm so I was pretty tired.
The walls are very thin so you can hear your neighbours.

Business Self

6/10

Pleasant

07 Oct 2023

Julie

Very good location but small room for 2 people. A lift that never worked brings the rating down

4/10

Poor

06 Oct 2023

Steen

Tiny double room #217 with not even proper space for 3 suitcases.
Debris from last guest with a smelly stained carpet. Airconditioning seem to blow more dust than hot/cold air!
To top it elevator didn’t work during our entire 4 days stay and staff unaware of when to be fixed.
Positives was the staff who was very friendly and helped us carrying our suitcases up and down the stairs and even to the trainstation upon check out. Also location is perfect to experience what London has to offer.

Partner

2/10

Poor

04 Oct 2023

TRACEY

This property was a disaster. Steps to enter and no doorman to carry luggage. Elevator was broken and there is only one of them. Our room on the first floor was up 3 flights of stairs and we could hear the announcements of incoming trains on Paddington station loud and clear. The room was stifling and we turned on the air conditioner which sounded like a plane taking off. Maintenance came and said it was old. The single beds are not 3’ wide but narrower. The closet was butted up against one of the beds and difficult to access. The room was very claustrophobic. We asked for an alternate room and were told the hotel was full.

Leisure Friends

4/10

Poor

30 Sep 2023

Owen

Not great

Room was so hot even at the end of sept. Had to have the aircon blasting for an hour before ut was comfortable.
Check in took 25mins.
Lift is small.
Bathroom is cramped and the toilet bowl is so low, not great for those who have dodgy knees or are tall.

Friends_and_family Family

8/10

Excellent

21 Sep 2023

Joseph

satisfied

cozy

Partner

8/10

Excellent

14 Sep 2023

jannette