Name: Norfolk Towers Hotel Paddington
Address: Norfolk Place, 34, London, W2 1QW, GB

2/10

Poor

28 Jul 2026

diane

Lift broken and air conditioner broken and heater on and unable to be switched off . Very loud noises from trains . Do not recommend

10/10

Exceptional

24 Jul 2026

Tina

Good hotel to stay in . Very clean which is very important nice quality bedding , breakfast was good. Can’t fault the hotel at all. Would definitely stay there again and Paddington station the main railway station and the Metro station were very close by. Lots of places to eat drink et cetera .

8/10

Excellent

23 Jul 2026

Brian Mark

Basement room (LG6), did have some noise at night but not enough to bother us. Large room for three with big bathroom. Noise of chairs moving in the morning, I guess room is below the bar/breakfast area, was a bit annoying.

10/10

Exceptional

20 Jul 2026

Nicole

Clean room, great location, very friendly and helpful staff, delicious breakfast.

Partner

10/10

Exceptional

16 Jul 2026

Josh

Clean property, solid breakfast, great A/C, staff was pleasant and attentive. Nice location near Paddington station.

Family_with_children

10/10

Exceptional

15 Jul 2026

Kathryn

Lovely fluffy towels and great air Conditioning

10/10

Exceptional

12 Jul 2026

Karen

Lovely staff , great location, comfy beds, nice breakfast. Would stay again .

Friends

10/10

Exceptional

06 Jul 2026

Agnes

Clean room. Air con. Slept well. Room wasn’t big but did for a few nights. Great location and good value for money.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Martin

Arrived for a 2 night stay was put in an Attic room very depressing asked to move was told the next morning they will have a look. We then moved to what I would describe as a Cupboard!!!Was brighter though could actually see!!!The HOtel is very tired and needs total upgrading!! The Reception is the only pleasent place in the whole hotel!!!

Friends_and_family Family

4/10

Poor

04 Jul 2026

Anneliese

We encountered surly staff; had a dingy basement room that sloped and was very uncomfortable
We will never stay there again

Partner

10/10

Exceptional

03 Jul 2026

Claire

Ideal for our trip to Wembley

Family

2/10

Poor

28 Jun 2026

Susan

Smallest room I’ve ever had. This was in the basement with NO windows. I repeat- no windows at all. Difficult to open the door it was so small. Not even a stool or chair. Terrible idea to stay here.

Self

10/10

Exceptional

28 Jun 2026

Enda

Lovely clean hotel with very friendly staff. Rooms are small but comfortable, great showers and perfect location to tour London

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Eva

The hotel, staff, room and breakfast are all good. In the basement rooms you can hear the subway. This did not affect me at all. The location of this hotel is it's strongest point. Five minutes walk from Paddington station which is an easy 20 minutes from Heathrow. Painless transfer. The area around the hotel is pleasant fir walking with a number of great restaurants, corner shops and even a pharmacy. I would stay no where else.

Self

10/10

Exceptional

21 Jun 2026

Julie

Small clean room, excellent water pressure in shower, perfect location a 5-7 minute walk to paddington train station and tube. Several restaurants in area, about 10 minute walk to little Venice and Italian sunken gardens of Hyde park. While fridge in my room did not work,the one in my sister’s room did. The air conditioner was good and needed as it was quite hot during our mid June stay, Staff were all very nice. Enjoyed our stay very much. Would highly recommend for location and price point. Would stay here again.

Family

8/10

Excellent

20 Jun 2026

Linda

The room and bathroom seemed small compared to the hotels here in the US, otherwise, the room was clean, the staff was friendly, and the location was close to Paddington Station, which was great!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Sergio

Close to Paddington station and to many restaurants and pubs.

Partner

10/10

Exceptional

06 Jun 2026

Ashley

Clean rooms, friendly staff, ideal for a short break in London. Excellent value for money

Friends

10/10

Exceptional

02 Jun 2026

Zeiad F. S.

Everything is perfect

8/10

Excellent

27 May 2026

David Mark

Wry large room GL7 and very good breakfast.

Family

10/10

Exceptional

19 May 2026

Jackie

Lovely rooms, great staff and perfect location. Could have had a better selection on the breakfast menu.

Partner

10/10

Exceptional

16 May 2026

Randall

Hotel was very nice, comfortable and convenient. Located near restaurants, shops and Paddington train and Tube stations.
Breakfast was very good except redundant for multiple night stays.

Family

10/10

Exceptional

27 Apr 2026

Sarah-Ève

Le déjeuner était délicieux et les employés serviables. Même si la chambre était petite, c'était parfait pour l'emplacement proche des transports.

Friends

10/10

Exceptional

25 Apr 2026

Brian

Staff were excellent. The breakfast buffet had everything we needed. The Hop On Hop Off bus stop was outside the hotel door……very convenient.

Partner

10/10

Exceptional

31 Mar 2026

Andrea

Yes

10/10

Exceptional

26 Mar 2026

Victor

Clean, but small rooms. But great tubs, ironing board and iron, comfortable beds . . surprisingly solid room in a great location.

Self

8/10

Excellent

24 Mar 2026

Brian

Clean room, with nice toiletries. Very comfortable beds. Friendly and helpful staff. A bottle of water and a packet of biscuits would be nice on the hospitality tray. Otherwise, highly recommended.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Haoyu

Breakfast room clean and large.

Family_with_children

10/10

Exceptional

09 Mar 2026

Joe

Quality towels, comfy bed and great breakfast. Id stay here again. The lift is small and the carpets tired, but still 5 stars

Self

10/10

Exceptional

07 Mar 2026

Reuven

Great hotel.

10/10

Exceptional

04 Mar 2026

Sam

Clean rooms and great location.

Self

4/10

Poor

02 Mar 2026

Jennifer

This is NO 4 Star Hotel! It is a 2.5 at best! I booked this hotel based on the information on Hotels.com and their website, and I'm not impressed. Smallest rooms I have ever been in, stains on my carpets, and bathrooms little bigger then the one on the plane I had just gotten off of. First room the safe did not work and the bathroom was ridiculously small, I complained and was moved. The female desk person was very aggressive about this and not very nice, telling me that the size of the rooms is on their site, its not. Second room was little better in size. You had to wedge yourself between the tub and toilet to close the door. Horrible sewer smell in the bathroom, when I complained they kept pretending that they didn't understand me. The housekeeping surpervisor came to see me and when I came back they must have poured something down the drains to get rid of the disgusting smell. No laundry service! There is a laundrymat 2.5 blocks away, nothing to do with hotel. Stains on the chairs in the lobby. No newspapers in the lobby.Says it has bar/restaurant, it is only open for breakfast 7-10 and for afternoon tea, it was not open any other time for my whole 2 week stay. No concierge! Hot water would go on and off while in the shower. The \"Double Bed\" was actually 2 single beds pushed together! In the night I would find my arm or leg stuck in the space between the 2! No first aid kit either. All around not a great stay and certainly NOT a 4 star anything let alone a 4 Star Hotel.

Self

4/10

Poor

26 Feb 2026

David

The room had a very musty smell which wasn’t resolved by opening the windows The following morning I noticed that the carpet below the window was damp, which may have been the source of the smell. Also there were several noisy air conditioning units just outside the window which meant I couldn’t leave them open over night.

I should haven’t accepted the room, a lesson learnt.

8/10

Excellent

12 Feb 2026

Sheena Frances

Clean room and comfortable bed, very quiet situation. Bathroom is tiny, open door touches end of the bed. Fridge and safe provided. Breakfast was good, although only scrambled eggs were offered with fried breakfast, bacon could have been better cooked. The hotel is very convenient for exploring London. We took Heathrow express train to Paddington and hotel is a 5min walk from station. Would stay again. Thanks

Leisure Partner

8/10

Excellent

10 Feb 2026

David

Room was clean but extremely small. You had to squeeze in to the bathroom and very little room

Business_and_leisure

10/10

Exceptional

06 Feb 2026

Jennifer

Clean room, convenient location and very friendly and helpful staff

10/10

Exceptional

06 Feb 2026

Laura

The room was clean, tidy and good provisions. Nice that it had a fridge. Nice toiletries.

Staff were courteous and polite.

There was a good choice for breakfast.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Lisa

Very clean modern room!

Friends_and_family Family

6/10

Pleasant

09 Jan 2026

kimphu

Room was clean. staff upgraded us to suite but room was not well insulated and it’s right by the street so it’s noisy. Hard to sleep.

6/10

Pleasant

06 Jan 2026

Sara

The room was way too small than I was expecting for a 4* hotel. No welcome water, nothing in the fridge, restaurant and bar always closed. I wasn’t able to get a drink or light snack during my ten days stay.
The breakfast was very poor, very few choices, always the same things each morning.

The location was really good though, just few minutes by walking to Paddington station, many bus stops around the hotel.
Another thing I liked was the cleaning service

Leisure Partner

10/10

Exceptional

02 Jan 2026

ELIZABETH

Had a great stay

Leisure Partner

8/10

Excellent

15 Dec 2025

Kelly

Clean beautiful hotel only issue the room and bathroom was very small.

10/10

Exceptional

30 Nov 2025

David

Lovely hotel, very clean and modern

Partner

8/10

Excellent

13 Nov 2025

Marjorie

When I made the reservation I specifically request a room in the newer tower and also that it not be in the basement. Upon check in where was our room? It was in the older building AND in the basement. Not sure why you’re able to put in a request and it is completely ignored. Our room was fine in the end. The bathroom setup was not great and left a lot to be desired. The glass enclosure separating the shower from the rest of the bathroom was about 12” wide. It did virtually nothing to keep water inside the shower and so water went everywhere. We had to use every available towel to wipe it up from the floor, etc. Otherwise, the stay was fine. The room was quiet and the bed comfortable. We were checked in by a lovely guy, who tried his best to be accommodating. He was polite and pleasant.

8/10

Excellent

12 Nov 2025

Bryan

The hotel was very clean and modern. My room was in the basement and I could just hear underground trains passing below me! The breakfast was adequate with plenty of choice.

Self

10/10

Exceptional

22 Oct 2025

Sherri

Great stay. Convenient and clean. Everyone so friendly.

Leisure Self

8/10

Excellent

02 Oct 2025

P I Price

Great find, only a few minutes walk from Paddington station which is good. Room was lovely but bathroom very small, as it was only for one night we managed but not sure if I could cope with another night but I expect they had other rooms with bigger ones. We asked for a quiet room which was great. Service was good.

Partner

10/10

Exceptional

24 Sep 2025

Dennis

Close to Paddington Station a Very Central Stay

Set in a historical building, all of the fixtures and finishes were top of the line. The hardware was high quality and the whole hotel just said well made. The bed was a pillow top and the linens and towels were all high quality.

The room was the size they said, but there was a carpeted area suitable for my morning stretches. Will stay again.

Self

10/10

Exceptional

11 Sep 2025

Khandker

Very clean, the staff are helpful and great location. Value for money.

Leisure Family

8/10

Excellent

07 Sep 2025

Virginia

Lovely visit. However, you have to contort to close the bathroom door, it's so small. Staff was lovely, entire facility was very clean. Recommend the high tea.

Leisure Family

8/10

Excellent

01 Sep 2025

Mali

The hotel is lovely quiet clean and staff very helpful. Unfortunately we had a terrible experience with the temperature of the rooms. Our first room was first of all, inaccessible for my travelling companion as to get to the room we had to climb a flight of stairs. The room was also freezing. We asked for assistance in making the room a comfortable temp (20 degrees?). Our first night was freezing and we barely got any sleep. In the morning we mentioned this to the front desk. After another investigation they found the thermostat

10/10

Exceptional

13 Aug 2025

Paul

Good location, Excellent hotel, Great Price

Good central location in Paddington, easy to walk to from station or tube.
Lovely to walk into air condition room on a very hot day.
Friendly and helpful staff.
Very clean and comfortable bed.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Rebecca

Indian restaurant down block really good

6/10

Pleasant

17 Jul 2025

Michael and Tammy

Rooms are cramp and poorly arranged. Property is a retrofit that would give M. C. Escher fits with all the stairs in odd places!

Leisure Family

8/10

Excellent

11 Jul 2025

Jemima

Comfortable stay

Close to Paddington underground and train station; also close to a collection point for a couple of the hop on-hop off tours. Lots of food options in the area. The room was comfortable. The bathroom had heated floors which were too warm for our liking (didn’t appear to be a way to adjust this). Room air conditioning worked well. The safe lock did not seem to work; we called the front desk who said the instructions were inside the safe (they were not), and could not offer instructions. We stayed in a basement room (LG5); I recommend using the “sleeping” button on the room panel so that staff/guests are quieter in the hallways overnight and in the early hours.

Partner

6/10

Pleasant

06 Jul 2025

Eric

Bathroom a bit of a tight fit and arrived back at the hotel at 10.15pm on Saturday to find the bar closed. Unusual

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Ann

Disappointing

We opened the door to room and were confronted with a flight of stairs up to the main part of the accommodation. This was the last straw after a day of lugging cases up and down stairs at various stations and on ferry crossing. Trip hazard, another step, into bathroom. Both room and bathroom very small and cramped. Noisy and vibrating air conditioning units immediately outside window. Nothing like our previous experience of this hotel. Staff not able to change room.

Partner

10/10

Exceptional

29 Jun 2025

Brandon

Close to paddington station

Hotel was close to train station. No early check in available though. They store luggage and had air conditioning. Bathroom was quite small.

Partner

10/10

Exceptional

23 Jun 2025

Jane

Pleasant hotel situated convenient to Paddington station. Clean, well stocked, and pleasant staff. Would definitely recommend.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Duhale

It was good place next to Paddington station, hope to come back soon.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

LINDA

The rooms were quite small & only had a double bed . The bathroom was very small . In order to close the door had to put yourself back as far as you could against the tub . We had room 403 . But ,overall property condition was very good

Leisure Friends

10/10

Exceptional

07 Jun 2025

Linda

It was convenient to the station and walking distance.
We would recommend this hotel.

8/10

Excellent

05 Jun 2025

Stephanie

Very good service, near transportation. Hotel is very nice and friendly staff!

Leisure Friends

8/10

Excellent

09 May 2025

Barbara

Good location, clean, small

Good location to Paddington for train to Heathrow

Partner

6/10

Pleasant

06 May 2025

Jennifer

Pros are cleanliness, close to transport options, great area of Paddington. Cons plenty: room small, bathroom teeny tiny, bed small, lift inadequate for size of hotel, safe didnt work, advertised laundry service but none, ,

Leisure Partner

4/10

Poor

07 Apr 2025

gillian

I booked this nearly a year previously an on the booking you selected how many beds. On arrival there was only double an smal sofa bed. I requested 2 singles an double which that’s what I paid for! I was told lies that there is no single beds. More lies I went on to the site to check there’s the option for 2 singles a double sofa. I also requested pillows of course there was none the pillows in the room were paper thin an I was told they’d only one spare to give me. The manger never bothered checking with me or even giving us more the next day! I wouldn’t recommend this place at all unhelpful a beds were ridiculous uncomfortable. I will be seeking a part refund for this as it’s not what I booked an then to be told a pack of lies! Unacceptable that these hotels just throw u in whatever rooms they want

Leisure Family

10/10

Exceptional

18 Mar 2025

Holly

Overall a good welcoming stay

Staff were helpful and accommodating. Room was clean and tidy. Bit tight around the beds accessing the fridge and lock box.
Bathroom door also a bit tight.
Beds comfortable, sheets felt nice.
TV guide was in French and couldn’t change it back!
Location felt safe especially considering London can feel a bit uncomfortable at night. Well lit streets. Easy access to Paddington.

Business

8/10

Excellent

04 Mar 2025

stephanie

very nice that its close to metro stations and had several places around to eat. only downside would be the tub was very high and hard to step into and they provided a small amount of toiletries. appreciated that we could leave our bags before check in. very helpful

Leisure Partner

8/10

Excellent

16 Feb 2025

Amanda

Very close to Paddington Station. Clean but small room. Check-in staff were a bit abrupt on the phone to other customers and thwy answered the phone whilst checking us in which then delayed us and felt a bit rude. Breakfast was tasty but there were no coffee cups and staff didnt notice. Once informed they rectified the problem quickly. I returned to our table with my coffee only to find staff had put a dirty tray there, right in feont of my daughter, who was eating, whilst they took the room numbera of guests arriving in the dinig room. Just little things that could easily be ironed out.

Leisure Family

8/10

Excellent

11 Feb 2025

Ellis

Very small room

Hotel was nice
Room very very small
2 person we walk on each other

Partner

6/10

Pleasant

08 Feb 2025

Louise

Great location, very tired mattess

Leisure Partner

10/10

Exceptional

06 Feb 2025

Rhiannon

Very impressed, lovely rooms, beautiful hotel, and the breakfast was fantastic!

Leisure Self

8/10

Excellent

21 Jan 2025

peter

Only one lift for 147 rooms and only took 3people!
Lovely bed fridge and safe. Bus stop to Picadi lly very close to hotel!

Leisure Partner

10/10

Exceptional

11 Jan 2025

Carole

Weekend break

Great location close to National rail and tube links.
Very clean
Breakfast available if needed

Partner

10/10

Exceptional

28 Dec 2024

Julia

Very good hotel

The Hotel is clean and comfortable, and price is very reasonable. The breakfast buffet has good choices of food and food is testy too.

Partner

6/10

Pleasant

15 Dec 2024

Reuben

Ok

2/10

Poor

14 Dec 2024

Anthony

Worst experience

The bed was super small and so was the room, it was raining so the windows wouldn’t close properly so you could hear the water streaming down, the room temperature was extremely hot even which made me put the aircon on which woke me up as I was hot and cold. The shower was shocking as it was at an angle. I was disgusted and kept on banging my head as there was no room to move and the actual bathroom door would not fully open when I was at the sink. Not even a bottle of water was there. On top of that, the restaurant was apparently closed on a Sunday so when I arrived, I had to look elsewhere.

Business

10/10

Exceptional

13 Dec 2024

Marjorie

Super convenient to Paddington Station, Heathrow Express and underground. Walking distance to shopping, restaurants and other transport for getting around London. We had a very large, clean room in the new tower. Beautiful bathroom with double vanity. Our friends weren’t so fortunate. They were in main building basement and had a horror of a room…musty, damp with steps in various areas. Definitely ask to stay in new tower!

Leisure Friends

8/10

Excellent

05 Dec 2024

Amy

Efficient, friendly check-in. Very easy walk to Paddington or Edgeware Road tube stations. Room was very small but very clean and comfortable.
Downsides were lack of sound proofing and ‘double’ bed that was two singles pushed together but that were different heights so created an uncomfortable join down the middle.
Would use again for another short work trip.

Business Partner

10/10

Exceptional

02 Dec 2024

Luce

I would go back to this hotel. Our room was very clean. Steps away from Paddington station, great location.

Leisure Friends

10/10

Exceptional

01 Dec 2024

Lisa

Very nice hotel, clean & comfortable.

Leisure Self

6/10

Pleasant

13 Nov 2024

Charmaine

Needs improving

Walls were thin, could hear lots of noise from other rooms all night.
Check in was slow

Partner

8/10

Excellent

27 Oct 2024

Lucy

Nice stay

Check in: Friendly and efficient
Room: Quiet and comfortable room. Room and en-suite were small but ok for me as a solo traveller.
Location: a short walk from Paddington Station.

Business

10/10

Exceptional

21 Oct 2024

Michael

Excellent hotel & just a short walk from Paddington station. Staff friendly & attentive I've already booked a third stay in December. Breakfast is first class dont miss it.

Leisure

6/10

Pleasant

11 Oct 2024

HUSSAIN

The property clean but the rooms very narrow ....i book for 2 person only stay in hotel 1 person

Leisure

10/10

Exceptional

09 Oct 2024

Katherine

Convenient place to stay when having to catch the Heathrow Express or just jump on the tube to get around London. Comfortable and clean.

Leisure Partner

8/10

Excellent

02 Oct 2024

Renata

Good hotel, our room was a little tight. Bathroom could feel more spacious with outward opening door. Overall had a good stay.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Anna

The location was fantastic just a few minutes walk from Paddington station and loved the close proximity to Hyde Park. Heaps of food places nearby & convenience store right across the road from hotel. A quiet street & safe location. I would definitely stay again.

Leisure Family

10/10

Exceptional

09 Sep 2024

sharon

The hotel was in a great spot just round corner from paddington station breakfast was nice although the room was bit small overall was great would stay here again

Partner

10/10

Exceptional

30 Aug 2024

Angela

Clean and very convienent to Paddington Tube. Best part was the afternoon tea they offer..

Leisure Partner

10/10

Exceptional

30 Aug 2024

Graham

The staff were friendly, efficient and very helpful. The room was very clean - breakfast was very enjoyable with a good mix of foods and beverages. I will certainly be booking in there again on my next visit to London.

Friends_and_family Friends

4/10

Poor

26 Aug 2024

Cynthia

The location was great, and generally the room was nice - quite spacious by London standards. However, cleanliness left a lot to be desired. On the day of check in, my sheets had a blood stain on it.

I reported this to the front desk and when I returned to my room in the evening, the sheet was still there. The night employee had to get a new sheet and try to make it himself (since housekeeping had gone home). He also told me to speak with the manager in the morning - I did, and showed pictures of the blood stain, and there was never any follow up from the manager.

We also noticed that when they clean your room, they don't change the sheets - they only make the bed and bring new towels. Several times new pillowcases were left on top of our suitcase. But then why not just change them?

Additionally, if this matters to you - the rooms don't really come with deadbolts that you can lock when you're inside.

Leisure Friends

2/10

Poor

14 Aug 2024

Jasleen

Worst hotel in London.

Raj the trainee was completely rude when arriving extremely poor customer service skills. Staff seem like they’re there to not offer any help or welcoming to the hotel. No manners at all. No information about breakfast so we missed that. Room wasn’t big enough for one person let alone two. TB didn’t work. Only good thing was the cleanliness of the room Would not recommend at all to anybody.

Partner

10/10

Exceptional

01 Aug 2024

Hoi Yan

Lovely hotel, very clean and close to Paddington station. Highly recommended!

8/10

Excellent

28 Jul 2024

ShihChun

The location is convenient, checkin is efficient and friendly.

10/10

Exceptional

26 Jul 2024

Naomi

Comfortable room- a bit tight. But bed super comfortable, had a lift and bathroom really modern with large towels.

Self

8/10

Excellent

25 Jul 2024

JENNIFER L

Cute place, no guest laundry facilities.

It was a very nice place to stay. The rooms was comfortable and the staff were friendly. The only problem was that it did not have a guest laundry, which was one of the reasons I selected it. Hotels.com said it did, although after reviewing the hotel website it did not indicate.

Friends_and_family Family

8/10

Excellent

21 Jul 2024

Cerys

Lovely hotel; clean and homely rooms with everything you need plus a fridge. Good bathroom size. The hotel was brilliantly refurbished and up to date. Nice breakfast selection. Only criticism was that we had to go outside to get into the other building and that we were on the lower ground floor so no natural light.

Would definitely stay here again for the location and value for money.

Leisure Friends

8/10

Excellent

20 Jul 2024

Natasha

We had a great stay

10/10

Exceptional

19 Jul 2024

JUAN

close to everything

Leisure Friends