Classic Hyde Park Hotel

United Kingdom , London
london, 109 Sussex Gardens
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50 reviews shown

2/10

Poor

24 Dec 2021

Louise

There was no free WiFi as advertised, no breakfast despite paying extra in advance and ive been bitten by either fleas/bed bugs despite moving rooms. Ive made a formal complaint and informed environmental health.

Leisure Family_with_children

2/10

Poor

06 Dec 2021

Mr Gareth A

Awful

Arrived at the hotel and told to phone a number on the door to be let in - no answer. Had to walk to their other hotel where we eventually stayed. Told at the check in that there would be no breakfast even though we had paid for this for both mornings. One room smelt of cigarettes, both rooms were dirty and appliances did not work. Reception was not helpful at all, had no clue what was going on. Would not recommend at all.

Friends_and_family Family

2/10

Poor

22 Nov 2021

Katie

Worst hotel ever

We have stayed in some basic and rough places but nowhere as awful as this disgusting 'hotel'. It was so dirty and offensive that we left after seeing the room and went elsewhere. Do not book this place, it should be condemned.

Partner

2/10

Poor

23 Aug 2021

paul andrew

nothing i book a breakfast on the morning i left was told due to covid there was no breakfast i paid for one did get it the hotel needs updating the roof had a leek down stairs kitchen fan was on till 11pm surley staff this not god enough do not go this hotel you wasting your money i will ask for a refund

Leisure Partner

2/10

Poor

21 Aug 2020

Mr J

Need to do better

I was told there will be breakfast for me n my family but there wasn’t. And the TV wasn’t working. This was a domestic holiday for me n my family because of Covid 19. But we had to go out for lunch and before theirs tv wasn’t working.

Friends_and_family Family

10/10

Exceptional

30 Apr 2020

Verified traveler

Nice little clean hotel

I traveled solo, was given a single room on the fourth floor. Nothing to complain except no lift. Staff were all friendly and helpful, the complimentary breakfast was amazing. Lovely room, clean and renovated bathroom, really enjoyed my two nights stay there.

Self

6/10

Pleasant

02 Mar 2020

Robert

Adequate

adequate

Self

8/10

Excellent

22 Feb 2020

Robert

Cheap and cheerful

Good budget hotel near to Paddington station. Room was very small and the bed a bit soft for my liking. Not much space to store clothes.
All very clean though, including the bathroom. Some rusted fittings but of no consequence.
It was clean and very cheap for central London so I wasn't expecting the Ritz.
Nice, if somewhat eclectic selection, breakfast buffet.
Staff all very friendly and helpful.

Business

6/10

Pleasant

12 Oct 2019

Verified traveler

The staff were great but the property is tired and needs decorating! My room wasn’t dirty but it was clean either! Skirting boards needed a wipe and don’t think anything had been pulled out for a while! Breakfast was brilliant, towels and Ben linen good quality too! Shower hot and strong

Leisure

8/10

Excellent

08 Sep 2019

Verified traveler

Quiet area near several transport links

Just over 5 mins walk from Edgeware and Padington tubes, this is a converted 5 story house just off the main road in a partially residential area. Wasn't able to check in at 12, but reception took care of the luggage. Single room on the top floor was pleasant enough with space to walk all the way round the bed. Fan is provided as top floor is warm and there's no air conditioning. Found the window could be left open as flies don't get that high. Plentiful tea and coffee making, soap and shampoo were supplied, but there was no soap on the first day. Room was cleaned and towels replaced every day. Plenty of power points, had three things charging at once. Breakfast is in the basement till 9:30 each day - only saw self service continental, but it looked like things could be cooked as well. Can only speak for the upstairs room which was fine. Not sure what ground floor or basement rooms might be like. Older people should be aware that it 74 steps from the front door to the top floor rooms, there aren't any lifts, and it's 89 steps to the top from the basement. Overall well located, reasonable presentation and facilities, 24 hour reception ensuring safe luggage storage, well located for the subway and Hyde Park.

Self

10/10

Exceptional

02 Aug 2019

Manuel

Great Location friendly staff

Good location close to the metro station very friendly staff all around great for the money that you pay. Buffet is good.

8/10

Excellent

06 Jul 2019

Verified traveler

The bed was insanely comfy! Didn’t want to leave it, small cosy rooms

Leisure Partner

6/10

Pleasant

25 Jun 2019

Verified traveler

Nice clean rooms; friendly staff

Was accosted by a prostitute on the stairs as I was returning to my room!

Business Self

6/10

Pleasant

03 Apr 2019

Verified traveler

I had a basement room which had a smell of damp. However the bed was very comfortable and was offered free breakfast although I hadn't booked it with the room.

Business Self

10/10

Exceptional

26 Mar 2019

Zara

A small Victorian home

A very comfortable and welcoming stay. Thank you

Partner

2/10

Poor

29 Jul 2018

Alex

Terable hotel and conditions

Terable hotel and conditions
The room was flowted
Bad small in the room
Water in the shower not leaving

Family

6/10

Pleasant

03 Jul 2018

Clare

Didn't enjoy my stay

Room very small bathroom was even smaller. The breakfast was very nice.

Partner

8/10

Excellent

14 Jun 2018

Alison

Small but comfy

Only stayed one night as needed to be close to work.
Room was small but comfortable. No air con but fan in room.
Room was good value for money will stay again.

Partner

8/10

Excellent

20 May 2018

Peter

Two night stay

Rooms small but clean with comfortable std. double bed. Breakfast very good with choice of continental or fried eggs & beans. Very close to Paddington and busses and great price for London

Family

8/10

Excellent

09 May 2018

Helpful and cheerful staff. Good variety of breakfast choices.

Partner

6/10

Pleasant

11 Mar 2018

Verified traveler

Average place to stay for a night

Breakfast was ok as there was a variety of choices.
I wasnt expecting the room and the bathroom to be that small and ordinary. The staff were helpful and the location is near restaurants and tube station.

Family

8/10

Excellent

11 Feb 2018

Verified traveler

A little too expensive for quality of room. But it was a late minute booking so I cant be too harsh.

10/10

Exceptional

06 Feb 2018

Verified traveler

Night stay in London

Excellent value for money. Our room was small but did have a double bed. Breakfast was included in the price. It had a variety of food to sort all tastes. You will need to ask for toast, as it is cooked to order. Location a few minutes walk from Paddington Station.

Partner

10/10

Exceptional

10 Jan 2018

Gillian

Lovely

Great location - 2 minutes walk from Paddington/Hyde Park - bars and restaurants along the way ! Very helpful staff, rooms clean and bright with tea/coffee making facilities. Hairdryer and large mirror !! Breakfast was more than adequate and for the price we paid we will definately be staying again

Family

8/10

Excellent

22 Dec 2017

Verified traveler

Great place for the price. Stairs were a bit of a killer. Staff were friendly and very helpful. Good location, close to Paddington station.

Partner

8/10

Excellent

19 Dec 2017

Verified traveler

It was warm, and calming. Great lighting in the room to take selfies

10/10

Exceptional

06 Nov 2017

elaine

one night stay for an event

great location in London at a fair price

Family

4/10

Poor

27 Oct 2017

Verified traveler

If you have low expectations....

It was ok but very disappointed that my e-reader \"disappeared\". The room is beyond tiny (had to go out into the hall to change my mind tiny)and it was noisy. No noise barriers between rooms.

Family

8/10

Excellent

18 Oct 2017

Verified traveler

A nice time was had!

Was a comfortable stay and allowed us to do exactly what we wanted to do. Conveniently located near the underground, so we could easily get places. Staff were polite and friendly and it was easy to find and access.

Partner

2/10

Poor

07 Oct 2017

Verified traveler

I picked this place due to its reasonable price. I came back to the hotel about 12:15am after a Conference dinner at a nearby hotel and when I got back to the hotel I could not get in. I kept ringing the buzzer and telephoning the reception with no reply. After 20 minutes another resident came out of the hotel so I was able to get in. Without this I’m not sure how I would have been able to get in! I had previously asked how to get in and was told to ring the buzzer.
When leaving in the morning there was no one at reception after waiting for 15 minutes so had to put the key behind reception and leave.

6/10

Pleasant

16 Sep 2017

Verified traveler

Close to where I wanred to be

The room was very small. Also the bathroom was that small you could not even turn round.

6/10

Pleasant

12 Sep 2017

Haynes

although our rooms were on the small size they were very comfortable,The Hotel needs to concentrate more on constantly repainting tired and worn surfaces,the stairs carpeting looked tired and stained lack of constant attention to detail lets this Hotel down with a little more effort it could be improved considerably,we wouldn't consider returning as other Hotels for the same cost are better for the reasons stated.

Partner

6/10

Pleasant

19 Jul 2017

Julie-Ann

Very disappointing

I booked this hotel as it was only a short walk from where our coach tour finished. Was disappointed - very small hotel, no elevator to the second floor and the room was extremely small! Had a separate toilet and a tiny wee shower and a hand-basin in the room. Only room for one case - the other person had to move theirs around. Avoid this hotel.

Partner

8/10

Excellent

28 Jun 2017

Shawn

Nice, Clean, Convenient, Economical Hotel!!

Hotel was a couple of blocks from Paddington Station, very nice tree lined streets, lots of buses in the area, lots of restaurants too. Hotel staff was nice and the room was small/quaint but clean! The breakfast was fair or typical. However, no air conditioning in this older facility problematic.

6/10

Pleasant

27 Jun 2017

stephen

Room was \"compact\" but suited our needs.
Room was very clean
Couldn't connect to wifi but as this was not a necessity didn't report it to reception.
I left a shirt in the room which having spoke to reception 2 days later will be returned if I send a prepaid envelope

Family

10/10

Exceptional

26 Jun 2017

Verified traveler

A nice stay in London.

very clean hotel close to major London tourist attractions, close to transportation, buses, tube, rail, train stations etc ( only a block from Paddington Station) uber, tax etc. Hotel staff very friendly and caring. Do note, there is no AirCon in the rooms, so we were visiting during a 22 year high heat wave. There are fans in the rooms which helps out well. Breakfast is included. Highly recommend a stay here.

Family

6/10

Pleasant

24 Jun 2017

teacher

great spot in Hyde park

Awesome staff gave us early (11) check in- room was clean, beds comfy and breakfast much larger than expected.rom was a little hit but not bad

4/10

Poor

11 Jun 2017

lin

lovely neighbor hood, hotel sub-standard.

Sink in room, toilet In closet. Shower in another area in room. Only place to put luggage in front of closet, thus blocking access. No place to put toiletries, no working telephone. However, staff and owner charming and eager to help.

4/10

Poor

05 Jun 2017

Verified traveler

Don't waste your money

Very small typical London motel. No elevator only stairs to rooms, very small room 2 of us in the room with a medium size luggage was tight Bathroom very small, shower didn't have hot water until I ran it for about 15 minutes and shower was dirty, very tiny and had mold in it so after walking around London all evening wanted to get clean but felt dirty getting in and out of the shower. Stayed only one night that's the positive only.

Family

2/10

Poor

23 May 2017

Pete

So bad we left immediately.

We entered our room, I expected \"small\", couldn't have been smaller. We sat on the bed, no box springs and thin mattress, very bad. Pillows had tears in them. No A/C. Everything was grungy, room hadn't had a good clean in a long time. Didn't want to touch the hair dryer. Basically dirty, tatty, and uncomfortable. I should get a 100% refund, we didn't stay, couldn't stay. I have lots of pictures, a few attached. This may have been \"cheap\" for London but not so cheap that you shouldn't expect a decent bed and pillows with the room very clean, it was just disrespectful to customers. I can't believe the higher ratings, do not come here.

4/10

Poor

12 May 2017

Alex

Good location close to Paddington station.

The room I stayed in is very small. The mattress is old and slightly tilting to one side.

2/10

Poor

09 May 2017

Ann

Not a hotel

The Classic is a poor bed and breakfast not a hotel. Very cramped rooms en suite minute and no lift stairs very unsafe. Not at all happy.

4/10

Poor

05 May 2017

Verified traveler

The room was barely big enough to fit the bed in. The bathroom would probably have been impossible to use if you were overweight and the shower didn't work.
The hotel is situated on a busy road and the windows are single-glazed so there's constant noise at all hours.

8/10

Excellent

05 May 2017

Nick

Decent

I stayed on the ground floor, which was a little noisy, but nice. The room was comfortablewoth a double bed and had all the necessary facilities. It may be too small for a couple, though. I didn't spend much time in the room as I was out exploring the area and the ret of London. It's in a very good location for this. It's a quick walk to Hyde Park and is also a few minutes from tube stations. Staff were friendly and the room was available on time with plenty of time to check out. Overall I'd recommend, especially if you need a decent hotel as a base to explore.

10/10

Exceptional

21 Apr 2017

Diane

Nice hotel within walking distance. Paddington sta

Walking distance to Kensington gardens and Oxford street. We found that the room was quite small however it was comfortable and very clean. The staff were very pleasant as well as helpful. We enjoyed the short stay there. A continental breakfast was also included which was adequate. I would 'recommend this hotel for short term and the monetary value.

8/10

Excellent

27 Oct 2021

Charlotte

OK hotel med fantastisk beliggenhed

Rigtig god beliggenhed. Hyggeligt værelse, dog lidt gammelt og slidt.

Partner

8/10

Excellent

16 Feb 2020

Verified traveler

Rigtig god lokation, og fine værelser. Dog kan jeg ikke anbefale morgenmaden, den er meget simpel.

Men kan godt anbefales!

Friends_and_family Family

8/10

Excellent

25 Nov 2019

Thomas

London tur

Fint hotel til billige penge

Friends_and_family Friends

8/10

Excellent

25 Nov 2019

Verified traveler

Meget små men hyggelige værelser. Toilet kun til mindre størrelser ;) Mange trapper! Udemærket morgenmad. Etlagsvinduer bevirker at støj fra gaden er meget generende om natten.
Tæt på metro.

Leisure Partner

4/10

Poor

08 Nov 2019

Tobias

Dreckig und vergammelt

1 Nacht als Business Hotel kurzfristig gebucht und habe noch nie ein dreckigeres, versifftes Hotel gesehen! Überall Haare im Timmer und undefinierbare Reste an den Wänden.
Einfach ekelhaft

Business