Name: Native Hyde Park
Address: Sussex Gardens, 206-214, Lancaster Gate, W2 3UA, GB

8/10

Excellent

19 Jul 2026

Richard

Great location. Only negative is that Hotels.com advertises parking, but we I phoned there is no parking. Other than that a comfortable stay.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Elizabeth

This hotel is ok but the photos don’t reflect the hotel. It’s really a budget style hotel very basic rooms no breakfast. It was also stifling hot with no air conditioning and the fan in my room wouldn’t switch on.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2026

Hilton

Excellent location with easy access to the tube and Hyde Park. Room was fantastic and even without air con, came equipped with a large dyson air fan to keep cool. High recommend and great service.

Self

6/10

Pleasant

15 Jul 2026

Mia

Super beliggenhed, meget central i forhold til undergrunden og seværdigheder.
Lejlighed placeret i kælderniveau og uden aircondition var rigtig uheldigt. Det var 30 grader udenfor. Vi kunne ikke lufte ordentlig ud og der var konstant tung luft i hele lejligheden.
Opvaskemaskinen virkede desværre ikke.
Ellers et fint hotel, og en ellers rigtig pæn og flot rengjort lejlighed.
Venligt personale.
Tænker at de lejligheder, som ikke ligger i kælderniveau er væsentligt bedre.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Brian

Great position. Informed of early check in when it became available. Very clean. Would definitely stay here again.

Family

10/10

Exceptional

05 Jul 2026

Ozcan

A big thank you to Redouane at the front desk, who made our stay a real pleasure.
People who are truly committed to making guests happy are very rare, and Redouane shares that vision. Thank you

10/10

Exceptional

02 Jul 2026

HIROYUKI

Very useful location and reasonable price

8/10

Excellent

28 Jun 2026

DOUGLAS

Great property in a terrific location. We had a duplex unit which was great except NO AC. If this was winter it would be a 5-star review. Unbearably hot in June heat wave.

Family

8/10

Excellent

25 Jun 2026

Kathy

The room was very clean and spacious. There was a Kitchenette, but we didn't use it.

The one downside to this hotel is that they do not have air conditioning. We were there early June and it was too warm in the original room they booked us in to even consider staying there. They did happen to have one room available with a portable air conditioning unit, which they kindly moved us to. So, we ended up staying, but the hallways and rest of the hotel were very warm. I cannot imagine staying there during the heat wave they are currently having... They really need to get portable air conditioning units for the entire hotel, as global warming will really be hurting their business during the summer months.

Partner

10/10

Exceptional

17 Jun 2026

Stephanie

Wonderful one bedroom apartment. Clean and cozy. The overall atmosphere of the property was cozy and inviting.
Plus many choices for food just around the corner. And a hop skip and jump to Paddington station.

Partner

10/10

Exceptional

15 Jun 2026

Sarah

Friendly team and efficient check in and out
Great location for Paddington and Hyde Park

Self

4/10

Poor

14 Jun 2026

Katrina

Starting with the positives, the location is excellent, with Paddington Station just a few minutes' walk away, and the staff were friendly.
Our biggest disappointment was the room itself. Based on the listing photos, we expected a modern room with an updated kitchen and bathroom. Unfortunately, the room we were given looked nothing like the photos and was noticeably dated and worn. The images used in the listing do not accurately represent all room types, and this should be made much clearer to avoid misleading guests. They also only clean the rooms every 3 days so don’t expect daily servicing.
We stayed during a period of hot weather which made the room extremely uncomfortable as there was no aircon, only a single fan, which was not sufficient to keep the room cool. We would not recommend staying here during the warmer months.

Partner

10/10

Exceptional

28 May 2026

Maria

Great place to stay, well located clean and modern

10/10

Exceptional

24 May 2026

RITSUO

I felt comfortable to stay here for 3night.
The location is perfect and the room is wide and happy to have a bathtub.
One disappointing thing is no cleaning during our stay

Partner

10/10

Exceptional

18 May 2026

eleanor

Spacious apartment and friendly staff. Safe location

Partner

8/10

Excellent

16 May 2026

Charlie

Location was great close to all metro stations. We loved the fact that there was a laundry machine in our room.

8/10

Excellent

11 May 2026

Toni

Great location. Good kitchen for its size.
Furnishings not comfortable. Sofa worn and lumpy, bed quite hard. Shower only rain shower head, making it difficult to take a quick shower without getting hair wet.

Partner

2/10

Poor

11 May 2026

Madeleine

The photos and information on the site are not a reflection of what you get. Instead of the attractive, sunny rooms featured I was assigned a dark, basement \"premium\" suite with dirty carpets and filthy blinds. There should be clear information that highlights if you are in the basement versus the upper floors with pricing adjusted accordingly. This is standard practice on most sites to be transparent.

When I requested that we be moved to a higher floor I was told it was impossible as the rooms were assigned by AI. A very poor customer experience all around.

Family

8/10

Excellent

11 May 2026

Ellinor

Great location and friendly helpful staff. Nice decorated and spacious rooms, but the comfort (sounds and air) of the rooms depending where in the building. Recommend 1st floor and above for a pleasant stay. We stayed for three nights, but the room where never cleaned in between, maybe it wasn´t included. There where no mini shop at the hotel, but nearby shops at Paddington station. The room offered tea, instant coffe and mini bottles of milk, but no water bottles. The bed and pillows was a little bit firm. Over all a nice hotel!

Friends_and_family Family

6/10

Pleasant

10 May 2026

Sharon

The location was GREAT but the room was small. For our stay, there was quite a delay for check in (the rooms weren't ready at the standard check-in time). There was a washing machine in the room which was a pleasant surprise.

Family

8/10

Excellent

09 Apr 2026

Giorgia

Personale gentilissimo, la nostra stanza era pronta molto prima rispetto all’orario di check-in e con una bimba piccola è stato perfetto. C’è anche la possibilità di fare late check-out. Appartamento spazioso e cucina fornita di praticamente tutto il necessario per cucinare. Ci hanno fornito anche una culletta per la bimba. Posizione ottima a due passi dalla stazione di Paddington, perfetto per chi come noi arriva da Heathrow. E a due passi da kensington gardens. Lo consiglio assolutamente, noi torneremo sicuramente!

Family_with_children

10/10

Exceptional

24 Mar 2026

Yasin

It was clean, great location near Hyde park . No coffee maker unfortunately, it was hot at nights , the heater wasn’t very well controlled. Also there was no water for drinking in rooms . Overall very good .

Partner

10/10

Exceptional

20 Mar 2026

Sarah

Great location for Hyde Park and all forms of transport. Check process is quick and efficient. Studio rooms are well equipped

Self

10/10

Exceptional

12 Mar 2026

Anita

Everything was perfect!!

10/10

Exceptional

06 Mar 2026

mario

Appartment hotel, very close to paddington station and Heathrow in 20 minutes. In front of hyde park, very nice area

10/10

Exceptional

25 Feb 2026

Fran

Nice

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

jonathan

Great location round the corner from Paddington and two mins walk from Hyde park, excellent rooms and decor - stayed in a one bed apartment. Communal areas very nice too. Super clean and well kitted out. Whole access, check in and out was via access code / text/whatsapp which worked seamlessly, and there was someone on the desk 24/7 if we needed , which we didn’t. Rooms were very warm, but was cold weather and could easily cool with open windows. Will definitely use again when travelling with family.

10/10

Exceptional

19 Jan 2026

Rachel

Such caring and attentive staff. The apartment was ver spacious, clean and had everything we needed for a few nights in London. Beds were comfortable and bathroom/kitchen were well equipped

Leisure Pet

8/10

Excellent

10 Jan 2026

Jan

Great location, nice and clean and spacious room.
Bed could be wider and sofabed should be replaced.

Friends_and_family Family

2/10

Poor

07 Jan 2026

Meredith

We had mice in our room and spent 3 days without a response from the hotel. They finally moved us. Front desk was very casual about the situation. I canceled upcoming trip to stay here. It was 100% disgusting.

Business_and_leisure Family

10/10

Exceptional

04 Jan 2026

Elizabeth

Friendly staff; clean, updated rooms; excellent location

Friends_and_family Friends

8/10

Excellent

23 Dec 2025

Heidi

The rooms were very spacious, clean and well equipped. It was lovely to walk in and immediately had a cup of tea. Shower was great. Beds were comfortable. The absolute best was the location… very nicely located.
I did t live that my whole party of three, including my son had to provide passports and a slew of information but other than that it was perfect. Virginia (Ginny) was excellent.

Leisure Family

10/10

Exceptional

07 Dec 2025

Rikke Marie Aune

Double bedroom apartment was clean, had comfortable beds and the PIN code system was very practical. Friendly and helpful staff.

Friends_and_family Friends

8/10

Excellent

20 Nov 2025

Christa

Location and was clean

8/10

Excellent

19 Nov 2025

Yoshiko

Great location but extension cords for electrical outlets in the bedroom should be provided.

Leisure Self

10/10

Exceptional

14 Nov 2025

Nicole

Really great location getting the one bedroom apartment was spacious, it’s not glamorous but it’s very comfortable. I’m more than happy to give five stars here because the staff were amazing. It was a small bed but it was only me so it wasn’t a problem. The lounge was comfortable. There was coffee and tea making provided and it is a really accessible location and very close to the railway station with great restaurants. Highly recommend you for your next day in London here.

Leisure Self

10/10

Exceptional

11 Nov 2025

Batyr

Everything was wonderful — the staff were attentive and welcoming, the location was perfect, and the room was spotless. I especially appreciated the overall cleanliness and convenience. Highly recommend!

Business_and_leisure Family_with_children

8/10

Excellent

01 Nov 2025

Elizabeth

Very nice room, excellent staff

Leisure Friends

10/10

Exceptional

19 Oct 2025

Elizabeth

Staff very friendly

Leisure Friends

8/10

Excellent

15 Oct 2025

wing yun

online check-in and use of PIN to access to building and the room is very convenient! very good location.

Leisure Self

8/10

Excellent

15 Oct 2025

Jeneffer

Studio apartment

The studio was perfect for us as it had everything we needed. The interior of the building needs rénovations, ie hallway carpet and lobby furniture. Garbage bin in front of building need to be removed. Staff was very helpful.The location was very good. Overall it was a good stay.

Partner

10/10

Exceptional

07 Oct 2025

Denise

The apartment was lovely and very convenient to Hyde park and Paddington station.

I had issues with communications. Firstly, I booked through Expedia well in advance, but a few weeks ahead was told they were downgrading me. Now I have to resolve the credit issued with Expedia.

There was also a problem with their systems being hacked. I think I was duped into sending money to an unknown source. I will try to resolve when I am home.

Also when I tried to call/email on-site, they did not answer. I think their claim to 24/7 reception is not accurate. The check-in instructions were received day of.

Partner

4/10

Poor

28 Sep 2025

Heidi

I stayed here several years ago and it was great, so I booked it again. However, the experience this time did match up. Also, room and services did not align with description. Fire alarm went off multiple mornings. Hallways and lift smelled of cigarette smoke.

8/10

Excellent

27 Sep 2025

Sarah

The apartments were set up very well. Very clean and comfortable. So easy from Paddington, and good place to make a home base. Not sure why our 2 rooms were switched in our reservation so that the larger party got the smaller room when we had indicated needing the pull out sofa. The front desk staff did not seem very experienced or helpful.

Leisure Family_with_children

10/10

Exceptional

18 Sep 2025

Stuart

Great place

Check in was easy with a pre sent code. Room was brilliant and towel rail was warm already when I arrived.

Friends_and_family Friends

6/10

Pleasant

15 Sep 2025

Kendra

Good location

I stayed here once before and had a very nice day room. This room was a bit beat up and not clean. I found used contact lenses on my night stand. Good location and staff was very helpful.

Self

10/10

Exceptional

15 Sep 2025

Rachael

This was a great find in the Paddington area. We chose it because it's close to the station and we had people with us who needed to get to Heathrow. We've stayed in the area many times for that very reason, and this is the nicest hotel we've stayed in. We wanted to have a place we could hang out in the later evening (as we had a 3 year old with us) and these rooms provided that. Plenty of space and decent amenities. We were very pleased, thank you.

8/10

Excellent

01 Sep 2025

Indira

The best thing about this property is its location. Proximity to Paddington station, Hyde park etc. The studio apartment we stayed was very small, two people can barely manage inside, no place to store luggage. There was one drawer unit in the apartment that we couldn’t even use as it was dirty inside. Bathroom is the worst part- there’s no proper sink, just a hand washing basin (tiny sink) so you can’t wash your face. Everyday I kept thinking why on earth would anyone put such a small useless sink in the bathroom? People working in the hotel are super nice though, everyone was kind and friendly. Balcony door wasn’t closing ( it’s a new door, but not installed properly).Kitchen has everything you need to make breakfast, full size fridge and even a dishwasher machine ( seriously, who needs it ? There are 2 plates and two coffee cups to wash! It looked dirty and moldy, as nobody uses it regularly. Why spend money on installing a dishwasher, but saving money on the proper sink in the bathroom …), there is a washing machine ( no dryer machine, but a dryer rack - well good luck getting laundry dry with the humidity). Overall I found this place pretty acceptable for the price, except I kept questioning the lack of common sense of whoever was in charge of recently renovating this place.

Leisure Family

10/10

Exceptional

16 Aug 2025

armando

Great stay

Great location, friendly staff, spacious

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Borislav

We booked this property for two major reasons – the location, and the sleeping accommodations. It absolutely delivered. The location just around the corner from Paddington Station was perfect for reaching nearly every slight-seeing destination in a reasonable time; even our Hop-On Hop-Off bus stopped nearby. We had walking-distance access to groceries and several restaurants, some open even after midnight.
The room was spacious, with two levels, two WCs, two TVs, two fans, a kitchen with a fridge and a microwave oven that we used a lot. The two beds (one an extended couch) were very comfortable.
The check in and out process via the smartphone, access codes for opening the front and room doors, and WhatsApp communication made our stay frictionless.
The only possible negatives would be the spiral staircase leading to the second level which could cause problems for elderly guests, and the lack of air conditioning only partially offset by the provided fans.

Leisure Family

8/10

Excellent

15 Aug 2025

Benjamin

Great location

Business Self

4/10

Poor

17 Jul 2025

Jason

We don’t often make a fuss about our hotel stays, even when they don’t fully meet expectations. But what we experienced during our 4 days in the Native Hyde Park was just not acceptable. There are so many things that were not handled properly, despite the front desk people doing their best to hold things together.

It started with the room not being ready for check in, the wifi was out for ~ 24 hours on arrival, workers are streaming in and out of the property as construction is underway on the hotel and various rooms (starting as early as 7:30am on our last day, you can hear the hammering and sawing from the room). We learned that our room was recently remodeled and it was clearly not ready for guests. There was construction dust throughout the place, no trash cans in any of the rooms or bathrooms, we had to request essentials like paper towels, plates/cutlery, as well as shampoo/soap. Honestly, we just got tired of asking for things that should have already been in the room. Additionally, the toilet upstairs doesn’t flush, it just runs continually. We had maintenance come by asking to do some appliance testing to ensure they were safe to use… which is concerning, given that we’d been using them for 3 days.

Bottom line is that it’s just not acceptable for a hotel to be balancing renovations with hosting guests without providing notice to people who booked these rooms. The location of the hotel was very convenient, but little beyond that was a positive experience.

Leisure Family

6/10

Pleasant

30 Jun 2025

Chuyue

Pro: Very close to the Paddington station; the 1bedroom is very spacious and does have two beds (1 Queen, 1 pull out couch sofa)

Con: no air conditioning, extremely hot and stuffy if the outside temperature exceeds 70F/20C. One fifth of the units are in the basement level, so we only had limited sunlight from the small courtyard.
WiFi also was out for a good 12 hours for one night, so we had very limited cell service (from the basement floor) and no WiFi.
Would not stay again here - can probably find similar, much renovated apart-hotels for same price / a bit more.

Leisure Family

6/10

Pleasant

07 Jun 2025

Sarah

Great location, decoration and furniture is dated. Shower needed fixing

Business Self

6/10

Pleasant

01 Jun 2025

Till

Everything looks and feels dated

Leisure

6/10

Pleasant

22 May 2025

ZEYNEP

Lekeli koltuklar ve halılar

Konumu çok iyiydi nezih bir semtte ve hyde park a çok yakın.
Ancak odalar halı kaplı ve halılar lekeli kirli. İnanılmaz rahatsız olduk. Ayrıca salonda koltukta aynı şekilde leke içindeydi bir örtü sererek oturduk. Yatak banyo ve mutfak temizdi ama zemin kirli olunca rahat etmek çok zordu. Resepsiyon çok yardımcıydı ancak maalesef bir daha yenilenmeden konaklama yapmam.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Helen

The staff at Native was super attentive and helpful, especially Oma at the front desk.

Leisure Family

8/10

Excellent

26 Apr 2025

Nicola

Great location, property was a little tired but it is currently undergoing a renovation so hopefully that will improve. Service was brilliant

Leisure Family

10/10

Exceptional

26 Mar 2025

Krista

Very close to 2 tube stations, shops and restaurants. Very attentive front desk, we would stay again.

Partner

8/10

Excellent

27 Feb 2025

Diana

Great location

Great location, friendly and helpful staff, clean and well equipped and spacious. Perfect for a short stay in London, only a few minutes walk to Lancaster Gate tube and Hyde Park.

Partner

10/10

Exceptional

14 Feb 2025

Luke

Lovely staff, lovely place. 👌👍

Leisure

8/10

Excellent

04 Feb 2025

Alex

Good stay

Nice room, some minor details needing attention but all good otherwise. Staff friendly and receptive

Business

2/10

Poor

05 Jan 2025

David

The one-bedroom apartment looked nothing like the pictures. It was dark, stained carpet, and the couch was stained and sagging so much I would not sit on it. There were burnt-out light bulbs, and a constant clicking sound came from one of the vents. The shower head was in a terrible position and leaked. There was no handheld, and if you chose to take a bath, the showerhead would drip on you. There were little to no storage areas in the bathroom. There wasn't even a hook. There was only one outlet, and it was only for shavers. Hello, we need to plug in hair dryers and curling irons. I was very uncomfortable and felt the room was not worth the 233-pound price. I am very disappointed. I absolutely will not stay there again, nor would I recommend you stay there.

Leisure Partner

8/10

Excellent

01 Jan 2025

Verified traveler

Good spot

Very small but functional. We were only in the room for a few hours to sleep so it wasn’t a big deal. Decently clean. Bed was comfortable enough. Great location with easy access to Paddington Station and Hyde Park.

Friends_and_family Friends

10/10

Exceptional

19 Dec 2024

Marianne

Nice hotel near Hyde Park

A really nice hotel with kitchen, in walking distance to almost everything. We enjoyed our stay very much, and will be happy to return.

Friends_and_family Family

10/10

Exceptional

12 Dec 2024

Patrick

Excellent location/proximity to all amenities. Professional and friendly staff. Exceptional value based on comps. Simply put, a clean practical, no frills accommodation. That’s perfect for anyone breezing through London and needs to be in the west end. All in all hospitality is 100%.

Self

10/10

Exceptional

12 Dec 2024

Laura

Overall great with a few small downsides

Good: comfortable bed, plenty of space, well-equipped kitchen, towel warmer in shower, clean fluffy towels, iron/steamer/clothes drying rack, fast wifi, friendly staff.

Not great: some of the carpet and cabinetry is dated/slightly chipped or stained, and needing replacement. The washing machine has a mind of its own - use with caution. The furniture in living room seems outdated/not particularly inviting. The pillows on the bed are VERY overstuffed - not great for sleeping.

Business

8/10

Excellent

08 Dec 2024

Annette

Der Raum wurde während unsere Aufenthalts nicht gereinigt.

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

Justin

We stayed in a 2 bedroom signature apartment that was very spacious and well appointed. Friendly staff responded to requests very quickly. We had a very nice stay. Than you!

Leisure Family_with_children

10/10

Exceptional

04 Dec 2024

Dr Sandy

Perfect location

A wonderful place arrived quite late and I told them that I was noise sensitive and they moved me to a room that faced the back. Really accommodating staff! The accommodations were just perfect. The location is incredible very close to Paddington station, and really just across the road from Hyde Park.

Business

8/10

Excellent

03 Nov 2024

Sena

Good. Nice neighborhood, good transport links and pleasant staff. Spent five days at Native, Hyde Park. My only criticism is the place is rather pricey considering our room was never cleaned, towels were not replaced and our bins were not emptied for the whole period we were there.

Leisure Partner

8/10

Excellent

02 Nov 2024

Amber

We loved our Premium Studio room! Great amenities: full kitchen, a washing machine, large windows and high ceiling; to name a few. The location could not have been more perfect; close to so much, and a 5 minute walk to the tube! This property (Native Hyde Park) definitely blends in and truly gives the feeling of being a local, however, upon first arrival, a little hard to find with only a little sign, by a door, to identify this property. Also, we had twice a staff member enter our room without invitation or announcement. First time was found that maintenance came in to cleaning gutters and cleaning off the balcony, but did not follow their own protocols. After that all staff (cleaning crew, included) were instructed not to enter our room for the remainder of our stay, but even with the sign on our door, not to enter, when we got back to room on one of our last days; a cleaning staff member had been in our room. Reception was apologetic, and said that management would be notified, but to our knowledge nothing came of either of this offenses.

Leisure Family

8/10

Excellent

30 Oct 2024

Chris

Trip to see the sights of London

Friends_and_family Family

6/10

Pleasant

26 Oct 2024

Dianne

Great 1 bedroom set up with small kitchenette. Unfortunately the dishwasher didn't work. There were lights and fan out in the bathroom making use of mirrors difficult.
The shower/bath handle didn't work so could only have a shower.
Place was very clean. Unfortunate we got a place with so many items not functioning.

10/10

Exceptional

17 Oct 2024

Tony

The 2 bedroom apartment was spacious and very well suited for our family of 4. The property is also very well located within walking distance to Hyde Park and major train stations.

10/10

Exceptional

14 Oct 2024

Jill

We loved staying at the Native because the vibe was so relaxed and we felt like we were at home. The kitchen was immaculate and had everything we needed. The bathroom was also spotless and had great smelling personal care products. The staff was kind, helpful, and so great about answering questions. Aside from that, the location between Paddington Station and Hyde Park was perfect. Best coffee ever right around the corner, too! We will be staying here everytime we come to London.

Business_and_leisure Partner

10/10

Exceptional

05 Oct 2024

Lucy

We absolutely loved our stay at Native Hyde Park. It was in an extremely convenient location. Easy to get to from the airport from Paddington station. Great room and space, and walkable to good shopping and food!

Business_and_leisure Family

10/10

Exceptional

30 Sep 2024

Louis

We had an absolute great stay and cannot wait to get back to London. Thank you!!

Friends_and_family Family

6/10

Pleasant

26 Sep 2024

jarvan

Its per friendly but don't offer daily house keeping services.

Business_and_leisure Pet

2/10

Poor

16 Sep 2024

Nima

Unfortunately, the mice infestation of the unit did not allow us to complete our stay. And although we have tried to resolve the issue with the property there were no response to our concerns so far.

Leisure Family

10/10

Exceptional

14 Sep 2024

Desta

This was my third time staying at Native Hyde Park, but first since 2020 and it was just as wonderful as I remembered. The apartments are well set up and the location is great, very convenient to Hyde Park and several Underground stations and bus lines. Staff was very friendly and helpful.
Can’t wait to return!

Leisure Partner

2/10

Poor

13 Sep 2024

ODIN

Avoid this stay... not serious in their business

I was supposes to pay a the hotel but they had already cashout my credit card.

They never gave me the receipt and were supposed to send me by e-mail. Still no e-mail...

Business

4/10

Poor

13 Sep 2024

Verified traveler

Dirty, fan in bedroom didn’t work,plaster in bathroom was crumbling, furnishings were tired and worn out.

Partner

10/10

Exceptional

06 Sep 2024

Lance

Great location

We had a two bedroom suite on the top floor, so thankfully they have a lift. The kitchen was a nice amenity and was well equipped. Staff were friendly and helpful. Outstanding location, very near Hyde Park and Paddington Station.

Friends_and_family Friends

10/10

Exceptional

03 Sep 2024

Andrea

The staff went above and beyond to help us feel welcome. They were so accommodating and made our London stay a breeze! The room was the perfect and we would definitely book again!

Leisure Partner

4/10

Poor

28 Aug 2024

Kylie

The expectation of the room I booked based on the pictures the hotel posted online versus the room we stayed in was completely different. The room was dark and dingy and nothing at all like the pictures. Disappointing, as the overall look of the hotel and location looked good. But wouldn’t stay here again. The location as good thankfully

Partner

8/10

Excellent

13 Aug 2024

Hou Ming Joyce

Convenient location, close to the park & station

Leisure Partner

8/10

Excellent

11 Aug 2024

Melanie

Staff friendly, clean and well-equipped apartment.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Suzan

The friendliness of the staff

Leisure Self

8/10

Excellent

09 Aug 2024

Judith

Good overall

Apartment was great overall. Convenient, clean, good location, front desk helpful. Could use better instructions for washer/dryer as we had to dry everything twice. Also quite warm as there is no air conditioner.

Friends_and_family Family

4/10

Poor

27 Jul 2024

Verified traveler

Unfortunately there was a bad smell of drains in the bathroom

Business

8/10

Excellent

27 Jul 2024

Verified traveler

Not satisfied

Hi - we were disappointed looking at the hotel room, it looked spacious and different in pictures. Our hotel felt claustrophobic, congested with no A/C and little windows without mesh. No fan in the bathroom made things uncomfortable for the family usage. And no cleaning service for 5 days we stayed was not made clear in the hotel description . Kitchen amenities, laundry was useful. Location was great and convenient to station. But otherwise rooms felt like a dungeon. Wouldn’t recommend to friends

Friends_and_family Family

10/10

Exceptional

12 Jul 2024

Kendra

Great location in Hyde Park

Got stuck in London due to flights delays and had stayed at a different Native property previously. This was so comfortable spacious and good location.

Partner

10/10

Exceptional

10 Jul 2024

Tony

Really great rooms. No restaurant wasn’t an issue given the location.

4/10

Poor

09 Jul 2024

Laura

Property in a great location, walkable from Paddington Station if taking Heathrow Express. Front desk and communication via email excellent. However for the price and rating of hotel it did not meet expectations. Very run down and dirty. Highly recommend the area but would look elsewhere for accommodations.

Leisure Family

8/10

Excellent

07 Jul 2024

Sarah

Nice and central but expensive.

Nice apartment but I think overpriced for what you got.

Friends_and_family Family

10/10

Exceptional

28 Jun 2024

Jessica

It was a great room with easy access to Paddington Station and the rest of London. The staff was so nice and helpful. Loved the stove and washing machine.

Leisure Partner

8/10

Excellent

26 Jun 2024

Indra Zufayri

I like the friendliness of the staff.

Leisure Friends

10/10

Exceptional

21 Jun 2024

Janine Young

Great place to study in Paddington

Great little apartment / big and spacious compared to many London places. Staff very friendly and helpful - duty manager Alexandra exceptionally helpful when we had some washing machine issues.

We’ve had three stays over two weeks - visiting other England cities for meetings between stays. Luggage storage and welcome back has been appreciated. We’re back for one more stay this trip in two weeks. 😊

Business

8/10

Excellent

19 Jun 2024

Neil

Great option if you need a 2nd bedroom/kitchen

A great option for us as a couple, as one of us is a nasty snorer, so the 2nd bedroom came in very handy. The location is excellent and the staff were lovely.

Partner