Name: Shap Wells Hotel
Address: B6261, Shap, Penrith CA10 3QU, Penrith, GB

8/10

Excellent

22 Jul 2026

Sheryl

A grand old hotel with interesting history and beautiful walks close by

8/10

Excellent

22 Jul 2026

Pamela

Excellent restaurant, quick service by friendly, helpful staff and super food.
Two problems that occurred - firstly, it was a warm, muggy day and night and there were no fans available in any of the rooms. Thankfully, I was travelling by car and had a rotary fan in my boot 'just in case' so I was okay, but most of the guests had a dreadful night as there was no air movement even if you could open the windows (they barely opened).
The second problem was finding the hotel as my Sat Nav sent me completely the wrong way down a rough track. When I turned around and found my way to the A6 and Shap I, apparently, shouldn't have turned towards Shap at all - and then, when I did go the correct way the signage off the A6 to the hotel was appalling, totally unreadable when you're driving and concentrating on the road and traffic, and it's not helped as the entrance to the hotel drive looks like farm buildings which convinces you it's not the hotel at all.

10/10

Exceptional

19 Jul 2026

Linda

We have been several times over the years. The rooms are clean and comfortable. The food is ok. The setting is lovely and quite.

Partner

10/10

Exceptional

19 Jul 2026

Amanda

Had a lovely welcoming stay loved the character and history of the hotel, food was excellent, very peaceful quiet setting for relaxing has a stream in the woods were you can feed the red squirrels and birds, would definitely stay there again 😊

Partner

8/10

Excellent

19 Jul 2026

Alan

Great Hotel a bit off the beat on track but well worth the effort to find.
We would return on another trip.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

shirli

my first nite of an extensive trip through UK .. and it will be hard to find another property that is as good as this.. dont get me wrong it likely wont suit everyone .. it was built in 1833 and is just wonderful - so full of character - but what makes it memorable is the staff ..couldnt do enough to make you feel welcome and meals (dinner and Breakfast) were both fabulous .. i would be back here in a heartbeat if circumstances allow .. love love loved it

Self

4/10

Poor

05 Jul 2026

Brian

A grand hotel in the countryside, it's a shame the state it's in now.
The carpet is worn out in place's, the game's room is a complete mess and the hotel smells damp & musty.
The dining room is grand and well maintained, the food is pretty good.
The staff are friendly and helpful.

Self

6/10

Pleasant

02 Jul 2026

Mark

We were having a heat wave and there were a lot of problems that were beyond the control of the staff. It would be totally unfair to be hypocritical. The staff were amazing.

Pakistani/Indian cuisine would be good to go with the existing English menu.

The main thing is that we would return to what is a purpose built hotel with unique history and features; needs some TLC.

The location is ideal for exploration, Lowther Castle is exceptional - totally recommend along with Lake Ullswater.

We were there for two nights en route to Scotland.

Friends_and_family Friends

4/10

Poor

02 Jul 2026

David

Sadly this hotel has seen better days and

4/10

Poor

28 Jun 2026

Vivien

Changed rooms due to excessive noise of the outside air-conditioning only to get a room which took your breathe away by the heat of the hot water pipe running through the room. Baring in mind it was still very hot outside. It's the first time we've slept in a room which was on par with a sauna. Not at all pleasant or comfortable. Told by reception they couldn't put the water pipe off as it supplied hot water for the other rooms. Very disappointed the room we had. All other parts of the hotel were almost irrelevant. Reluctance to return to room after breakfast.

Partner

10/10

Exceptional

26 Jun 2026

James

Amazing value for money. Well run, characterful hotel with lovely staff. A great stepping stone for the Lakes.

Partner

8/10

Excellent

26 Jun 2026

Rita

A lovely 2 day stay with good food and pkesent friendly staff. Wills Ray again when we are ng ext on the area.

Partner

4/10

Poor

19 Jun 2026

Richard

Bath was brown (from stains, should have been white) - there is no way I'd want to be in that.
Endless fire & safety violations - fire doors held open, poor signage, cables across areas people were walking.
Staff were rude and dismissive when we arrived.
Food was bland

Partner

8/10

Excellent

14 Jun 2026

Sarah

A lovely period hotel, with amazing grounds.

Partner

10/10

Exceptional

13 Jun 2026

Mwara

What a brilliant hotel! It was such a surprising place - we had walked over from Patterdale to Shap so needed a lift to the hotel. It is 4 miles outside the village along a busy road. The hotel is run by such kind, helpful staff who took great care of us. Our room was great, spacious, clean and warm. Food is good, breakfast generous. Good atmosphere with plenty of friendly guests. Highly recommend.

Friends_and_family Friends

6/10

Pleasant

12 Jun 2026

Hannah

Overall my stay was satisfactory, but the level of noise coming from back of house staff late at night was appalling. My room was directly above the kitchen/loading area and it was honestly unbelievable how much noise the staff were making \"cleaning up\" in the evening, consistently from about 8pm-11:30pm when I had enough. It was like they were literally throwing metal containers around and shouting across the space at full volume. I live in central London and have never experienced disruption like this, especially considering the hotel is located in a remote part of the Cumbrian countryside where you expect peace and quiet.

The front of house staff were friendly and helpful but reluctant to make any direct attempts at stopping the noise, and after two complaints I finally asked to be moved to a different room.

Both rooms were satisfactory but a bit run down and some corners were cut with the cleanliness.

The food was also edible but not great for a vegetarian, and the service could be better (e.g. I was never offered water at dinner).

It does what it says on the tin but I won't be making a return trip, purely because of the disdain the back of house staff had for paying customers and disregard of their peace and quiet.

Self

8/10

Excellent

08 Jun 2026

Sarah

The hotel is in a beautiful spot famous for red squirrels. It was once a spa hotel therefore has a grand and historic reception area.
The staff throughout the hotel were very welcoming and helpful.
The hotel was very clean as was the room however our room needed some minor repairs to the decor etc.
Our Sat Nav took us on an 'interesting' route to the hotel which was a track through fields of sheep! There is a much easier route from the M6 so just be aware.

Partner

2/10

Poor

07 Jun 2026

Laura

DO NOT STAY HERE. UNSAFE
I would not recommend this hotel. Our stay was disappointing from start to finish and well below acceptable standards.

On arrival, we were given a cold, dark room that smelled musty, had dirty access steps, a window that would not close, and no electricity. We were initially told a room change was impossible and were only moved after further complaints, wasting much of our evening.

The restaurant was equally poor. Menus had no prices, staff could not provide clear pricing, and we were only told after ordering that drinks were cash only, leaving us with tap water. My burger arrived burnt, and management offered no apology when the issue was raised.

Customer service throughout was dismissive. Concerns were met with indifference, and obtaining complaint details was unnecessarily difficult.

The most serious issue occurred around 3am when the fire alarm sounded. Guests evacuated without guidance, as there was no visible management presence, no instructions, no roll call, and no reassurance during the 30-minute wait outside. The apparent lack of an emergency procedure was alarming and left guests feeling unsafe.

The next morning, several guests said repeated fire alarms and poor management responses were common. Despite multiple opportunities, management offered no meaningful apology or acknowledgement.

Overall, the accommodation, food, customer service, and handling of a serious safety incident fell far below expectations.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Biswaroop

Great stay and a very beautiful hotel! All staff were very courteous and helpful. Would definitely go back.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

S

Clean room. Great area.

10/10

Exceptional

31 May 2026

Drew

Astaff very friendly, very accommodating with my daughter's medication storage needs. Nice room decorated in the Victorian style, beds were clean and comfy. Dinner was delicious and well worth the price of only £25 for two courses.
Beautiful setting in the fells of shap lovely for a walk with red squirrels to spot while out and about star gazing is possible with extremely low light pollution.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Boguslawa

Nice, old fashion hotel.

8/10

Excellent

28 May 2026

Richard

We loved the red squirrels nearby. It's a nice walk and the path is well maintained. We also liked the old-fashioned lift.

Family

10/10

Exceptional

28 May 2026

Anika

Loved our stay here! The staffs were great and the breakfast was excellent 👌

Friends

8/10

Excellent

25 May 2026

RAJARAM

This hotel gets 4star because of the creaking noise from wooden floor as someone walks. It probably reflects the century old construction! But otherwise it’s been a pleasant stay.
Be prepared to expect a very very .. remote building out of nowhere!
The nearest habitable building is few miles away which is the Shap town!

Friends_and_family Friends

8/10

Excellent

25 May 2026

Derek

Lovely building and setting. The food was ok, but the staff seemed so disorganized -- epecially at breakfast. Admittedly it was on a bank holiday and was very busy. Walls are thin so, but everyone around me was very respectful during quiet hours

Self

10/10

Exceptional

25 May 2026

Brenda

Brilliant staff,loved the brothers, grounds are beautiful, will stay again.

Friends_and_family Family

8/10

Excellent

22 May 2026

Vicki

The hotel is very remote so we ate at the hotel restaurant. The menu was not vast but offered enough variety to cater for most.
There is a huge hotel bar and hotel reception which offers plenty of seating.
Rooms are fairly basic but sufficient for an overnight stay
Would use again if in the area
Pretty stream and waterfall immediately outside reception.

Partner

10/10

Exceptional

21 May 2026

Sharon

Like something I had only seen in movies, very special. Worth staying there to experience it

Friends

10/10

Exceptional

21 May 2026

hugh martyn

we had a great 3 day stay, first time back since the new owners had taken over a year ago ,but it was still spot on carn't wait to go back again

Friends_and_family Family

8/10

Excellent

15 May 2026

Ryan

I had a pleasant and comfortable stay. I only ate at the hotel one evening but the salmon fillet was delightful. All of the staff were polite and friendly whilst remaining very professional. Nevan, in particular, was remarkably calm, professional and attentive in the face of multiple large coach-parties in addition to private guests, making him a true asset to the establishment. Thanks all!

Self

8/10

Excellent

14 May 2026

David

Very good breakfast. Staff very helpful, friendly and polite. Good location and room, but lacking in a few basics found in other places, e.g. tissues,biscuits, safe, iron. Good value though and worth staying in. Recommend access from A6. Poor TV reception, no doubt due to location but presumably could be boosted.

Family

10/10

Exceptional

05 May 2026

John

The staff were very friendly, welcoming and efficient. The food was very good. The hotel is very comfortable, well furnished and very quiet being a little remote. No outside noise and very little noise inside the hotel even with coach parties staying over. Looking forward to my next visit.

Friends

8/10

Excellent

03 May 2026

Jillian

Nice and quiet! Sheep near the road.

10/10

Exceptional

23 Apr 2026

graham

Brilliant stay, staff and management extremely friendly, breakfast and evening meals plentiful and location ideal.

10/10

Exceptional

23 Apr 2026

Robin

Excellent service and accommodation every one was very helpful and friendly

Partner

10/10

Exceptional

20 Apr 2026

Michael

Magnificent building retaining its original decor. Staff were friendly, food good, quiet setting with good access to main roads.

Friends_and_family Friends

8/10

Excellent

17 Apr 2026

Sandra

Wow. Amazing to find a Hotel like that in the middle of nowhere. While the decor is dated, the staff and food were great. We didn’t see any squirrels- which was a bit disappointing. Great walks around the area.

Family

8/10

Excellent

05 Apr 2026

Mahmoona

It's in a remote location which is nice if you want to get away from it all. Good value. The sat navigation took us down a very potholed road but the road on the other side was in better condition so just something to be aware of. Characterful hotel, particularly the foyer.

The breakfast was ok, very filling. Service was a bit chaotic with no plates when we arrived so had to wait.

Rooms were nice and clean. Staff were welcoming. The games room has seen better days.

Family

8/10

Excellent

05 Apr 2026

Fran

Quiet room on first floor. Friendly staff. Very clean but a bit dated (added to its charm). Adequate breakfast - cereals, fruit, toast, bacon, eggs etc, fruit juice.
Very isolated from anything else so ate evening meal in restaurant. Nothing special but filling.

Partner

6/10

Pleasant

04 Apr 2026

Thomas

Really basic foods, no table service, no pride, just basic like a work canteen

10/10

Exceptional

23 Mar 2026

Patricia

Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!

Friends

10/10

Exceptional

23 Mar 2026

Trevor

One of the increasingly rare number of hotels that retain some character of a bygone age of hospitality. An original Victorian spa hotel used by royalty and the aristocracy of the period it has a lot of old charm about it.
I tried a couple of the more expensive rooms (though the rates are very reasonable) and they were very comfortable, extremely quiet and nicely warm in the cold weather.
I only had breakfast, and it was the typical fare and well prepared. An impressive Art Deco dining room!
The staff were extremely pleasant, helpful and efficient.
The hotel is renowned for its isolated location in the Shap Fells, but, in reality, it is only a stone's throw from the main M6 motorway and the old A6 road.
Well worth a visit to recall the style of hotels as they used to be but not lacking modern comforts.
Also \"hats off\" to the owners for looking after a colony of red squirrels which only exist, as far as England is concerned, in the Northern counties due to the dedicated work of volunteers controlling the invasive grey squirrel.

Self

10/10

Exceptional

21 Mar 2026

karen

Wonderful stay hotel full of character with lots of little hidden areas to just sit and chill. Very remote but if looking for a relaxing time ideal place. Also had red squirrel sanctuary on site.

Partner

8/10

Excellent

01 Mar 2026

Diane

A quaint hotel in the middle of nowhere. Good room, friendly staff and a reasonable breakfast. Dinner was excellent.

Self

8/10

Excellent

17 Feb 2026

Sue

It was clean .. hotel was very nice

Partner

10/10

Exceptional

04 Jan 2026

Kenneth

Good basic cooked and continental breakfast selection

Self

10/10

Exceptional

03 Jan 2026

Sarah

What a lovely hotel. So much original character. Really enjoyed it here. The location was beautiful especially with all the greenery around. Breakfast was lovely, a buffet with plenty to choose from. The best thing about the hotel besides the character was the staff, the Owner/manager was very friendly, welcoming and seems very proud of the hotel. Overall it was definitely a place I would recommend others to visit. The only request I would make is that when you book a room, ask for one in the main building if you can 🙂

Partner

8/10

Excellent

31 Dec 2025

Aiden

Good service

Self

10/10

Exceptional

27 Dec 2025

LUIGI

Great service and lovely evening meal in a historic hotel that should really be a 4 star.

Partner

4/10

Poor

22 Nov 2025

Robert

Arrived after 10pm and found an envelope on the reception with my name and room 35 written on it. (Not quite the 24hr desk)

Went to room 35 and tried the key - to spot the tag said room 36. Tried that and access... Just glad no-one was in room 35, that would have been very awkward.

The room felt dated, and quite cold. I like a cold bedroom, so didnt think this would be an issue - how wrong could I be. Woke up a few times shivering.

Didnt really want to get up next morning due to the cold!

Went to breakfast, really short staffed. After 10 minutes, I had 3 slices of toast and no-one had even noticed I was sat there. The other 2 tables that were occupied sent their food back as it was cold. I went to the main desk and found the manager. He came and proceeded to deal with other tables!

When he took my order, it was either cold, cremated or both. Oh, and missing the fried bread.

Apparently the evening meals are lovely - but I wont be rushing back to find out.

On a plus, the rooms were quiet, erm - thats about the most positive I can find. I guess it makes you realise how good other places can be.

Business Self

10/10

Exceptional

16 Nov 2025

Stuart

Friendly staff

Partner

10/10

Exceptional

31 Oct 2025

Robin

Could not have been better, hotel obviously now going place's

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Mark

Business trip

Although the room looked a little dated (it is an old building) the staff were very pleasant and food was excellent.

Drinks were a little on the expensive side, even for a hotel

Business

8/10

Excellent

21 Oct 2025

john

Stayed 1 night. Staff very pleasant. Area beautiful and did briefly see one of the famous red squirrels. Seems to cater mainly for coach trips but they were well organised with this and it wasn't that impactful on us. Main eating area felt like a canteen. Room was reasonably comfortable

8/10

Excellent

20 Oct 2025

Tom

We had a nice break at the Shap wells hotel food was very good, unfortunately on the Saturday night they were hosting a young farmers do and at 3amwe were woken by loud music, people shouting, banging and knocking of doors this was happening in the corridor outside our room this went on till 4 30am,.This was completely out of the control of the hotelwho were very apologising, so just makesure you dont go when there's a large do going on .

Partner

10/10

Exceptional

09 Oct 2025

Kate

Lovely quaint hotel.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Linda

The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Daniel

Old fashioned, isolated and wonderful

8/10

Excellent

26 Sep 2025

Gregory

Lovely location.
Staff extremely helpful

Business

2/10

Poor

20 Sep 2025

Mrs Olivia

Disaster! Fawlty Towers!

All in all, we would not recommend!

They didn’t seem to know we were arriving with a baby and a dog, despite several messages from me. They showed us to a room far too small and through the dining room so we wouldn’t be able to get our dog to it. We were given a new larger room which smelt strange and we had to call to ask for towels. No cot was provided, although we were offered one later on. We were told there was no food on the menu available as it had been pre-booked by the coach guests and we should have pre-booked, despite an email saying we didn’t need to - we were told to go to the local pub, which was also full. The supper that we did eventually get was simple but mainly good and breakfast was basic canteen food - alright but very greasy and tasteless.

Neither the food nor the hotel were worth the money and we will definitely not be returning.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Joan

An excellent facility. A true surprise!

Leisure

10/10

Exceptional

14 Sep 2025

Alec

Friendly staff, classic oldy worldy feel to the hotel

Leisure Partner

10/10

Exceptional

13 Sep 2025

Alan

A really friendly hotel

Partner

10/10

Exceptional

31 Aug 2025

Kamal

Everything

10/10

Exceptional

29 Aug 2025

gerald

Very pleasant stay

Easy check in from friendly helpful man on reception. Twin room was clean and a fair size .Beds were comfortable. An abundance of tea and coffee was available.

Friends_and_family Friends

6/10

Pleasant

27 Aug 2025

Debra

Stopover

Nice old worlde hotel . Beautiful location . Easy check in . First room smelt of stale smoke so was promptly moved .
Cold shower and when I mentioned this I was told maintenance were working on it . A warning might of staved off the shivers . Booked dinner sadly that was cold and when I mentioned that there was no solution . Great choice for breakfast but sadly that was also cold

Business

6/10

Pleasant

26 Aug 2025

Binita

Disappointed about cleanliness

Friends_and_family Family

8/10

Excellent

25 Aug 2025

Patricia

Standards have dropped

Used the hotel as a stop over for travelling north. Have stayed before but in all honesty feel like it’s not as good as the last few times we have stayed. Dirty towels and not so clean room. Breakfast wasn’t up to its usual standard. But there were two coach loads in so maybe they were stretched.

Partner

8/10

Excellent

21 Aug 2025

Pallavi

Just stayed the night. Quiet, clean, standard breakfast.

6/10

Pleasant

20 Aug 2025

David

Mediocre with potential

This place has the potential but is tired. For some reason I was given an accessible room on the ground floor (not sure what happened to the “garden view”? But having been on the road I wasn’t going to argue .The room felt cold and the decor seemed tired. The bed was ok and I managed to get through the night.
Disappointed to find they stopped serving food when I arrived and I was sent to Shap but there was nothing appealing.
Breakfast was self serve buffet. Note the turkey bacon.

Business

8/10

Excellent

17 Aug 2025

Andrew

Excellent for the price a little dated but very clean Breakfast buffet style but very good, red squirrels in the grounds are a must see

10/10

Exceptional

17 Aug 2025

kerry

This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough!

Leisure Friends

10/10

Exceptional

13 Aug 2025

Julian

Impressive Layout -full of Character- & So Quiet..

It’s Lovely venue, we arrived late due to traffic congestion on M6 , (think the Hotel Sign just off the Motorway -should direct via the A6 it’s a much better road-than the very rough track -a nightmare from B road- Sat Nav Directions-!,). Breakfast was lovely, Bed Comfort excellent - as we arrived late I was concerned we might wake others as floor boards in room were creaky, we were not at the Hotel but a few hours but very impressed with the place and over the top .helpful day manager and Staff (on 2nd if August)if we venture North again we will certainly stay again -hopefully longer next time-. Feeling of a taste of Luxury, With impressive surroundings and Friendly Helpful -staff . In fact everyone we met were relaxed and commented about the historical side -other people passing through- ‘it has character’, Well Established .

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Bryony

Very pleasant staff. Beautiful furnishing and fittings not fully utilised.
Very disorganised. No one at reception because they are in the dining room.
Room was tired but functional.
Lovely setting. Such potential.

Leisure Partner

6/10

Pleasant

03 Aug 2025

Andrew

Great for an overnight stay

This is a great hotel for an overnight stay.Our room was a little cramped and the decor was looking a bit tiredbut it was clean and comfortable. We booked our breakfast slot after the coach parties and there was not a lot left to eat. Check-in was excellent but staff could have been more attentive at breakfast time.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Hazel

Wonderful.

We love this hotel. The staff can’t do enough for you. The setting of the hotel is wonderful with many walks and the red squirrel sanctuary. The hotel is spotlessly clean. We will definitely go again.

Partner

8/10

Excellent

13 Jul 2025

Peter

Basic and dated but good value for money. Staff very friendly
.

Leisure Partner

10/10

Exceptional

12 Jul 2025

William

Very good service, room comfortable with a lovely Lounge and Bar with beautiful fittings and decor. An amazing lift and great ambience in the Dining Room. A delicious dinner and breakfast. A stunning after dinner walk in picturesque surroundings. Could do with an advertising board nearer the M6 as you are such a hidden gem!

Partner

8/10

Excellent

06 Jul 2025

Godfrey

A good stop overnight stopover. Excellent location and great seeing red squirrels in the grounds. Dinner too was top rate.

Leisure Friends

8/10

Excellent

03 Jul 2025

Robert

Lovely old building in beautiful surroundings

Very comfortable and spacious rooms. Good, large portion meals. Beautiful river and red squirrels. Some hiccups with staff and systems, needs a good manager!

Partner

8/10

Excellent

14 Jun 2025

David

Okay room after third time our original room had wasps nest outside our window and the second hadn't been served so got an upgrade to a larger one. Having said that the food was excellent.

Leisure Family

10/10

Exceptional

04 Jun 2025

David

Couldn't fault it, definitely on the list fir stop offs on our regular trips up to Scotland and back.

Leisure Family

8/10

Excellent

01 Jun 2025

Chris

the hotel was slightly dated, we were not ware that having a dog meant we we were not in the main hotel and we had to then dine separately meaning we were the only diners in that area so a little disappointing

Partner

10/10

Exceptional

06 May 2025

Mark

Very remote location. Hotel was a little tired but the room was clean and the staff were very friendly and helpful. Food was excellent. Large car park and good WiFi. Would recommend.

Business

8/10

Excellent

05 May 2025

Joanne

Stayed on numerous occasions as is just a lovely quiet getaway. Do need your own transport if you want to get about and see towns and villages around the area. Staff amazing as always and make you feel right at home. Hotel is dated if a little shabby but this is the charm and character of the place. Surrounding grounds are perfect for just relaxing and watching the red squirrels and a variety of birds. The breakfast is great and evening meal offers plenty of choice.

Leisure

10/10

Exceptional

04 May 2025

Christine

Characterful hotel with an interesting history. Our garden room was clean and comfortable and the staff were friendly and helpful. Good choice of dining options provided.

Leisure Partner

8/10

Excellent

28 Apr 2025

Ross

Friendly and welcoming

Business Partner

10/10

Exceptional

21 Apr 2025

Susan

Great hotel rooms were large and everything we needed. Super value for money. The staff were amazing considering it was Easter and how busy they were, still managed to smile and make time for us. Would highly recommend to stay there as more than reasonable and near the Lakes and The Dales .. will definitely return… thank you guys

Leisure Partner

10/10

Exceptional

19 Apr 2025

Angela

Best hotel so quiet and beautiful surroundings

Leisure Pet

10/10

Exceptional

13 Apr 2025

Keith

Lovely 'ArtDeco' hidden gem off the M6. Old quaint place that looks like a set off Hercule Poirot. Dining room is like being on the Titanic !
Lovely staff and great breakfast. Enjoyed our stay.

Leisure Family

10/10

Exceptional

23 Mar 2025

Robert

A very pleasant stay.

Very pleasant staff, from arrival check in to departure this stay was first class. The hotel is quaint, traditional and provides a very pleasant atmosphere. Food selection was good and also value for money. I will certainly use the hotel again in the future and would not hesitate to recommend it to family or friends.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2025

Jan

Hotel and squirrels

I went for two night stay and I was very lucky with the weather. At times it felt like summer and I was able to sit and wait for squirrels in the nearby reserve. The hotel was comfortable. I had a very nice room which was slightly old-fashioned, but then that’s how the Shap Wells hotel is. It has a very quirky lift which, when you reach the first floor, it opens at the side.
Downstairs, there’s a smaller room where we had breakfast and dinner, but there’s also a couple of other areas as the hotel does cater for quite a lot of people. There’s a bar and a few odds and ends like chocolate and cans of drink that are sold at reception.
The staff were very friendly and helpful. A couple came into dinner and sat behind me coughing and sniffing and I was very worried because I’m going in for an operation in two weeks and didn’t want a cold. I was accommodated by the young lady in charge of the dining room and moved to the bar area so I could eat my extremely nice sticky toffee pudding away from the germs.
This hotel is pretty isolated, even though it’s not very far off the M6 but it’s well worth a visit and it’s so nice to have the squirrel reserve just across the road. Highly recommended.

Self

10/10

Exceptional

21 Mar 2025

James

Really nice stay, beautiful surroundings, really friendly staff, rooms dated but comfortable, great shower, fresh towels every day and the breakfast was excellent. Would definitely stay again.

Business

10/10

Exceptional

02 Mar 2025

Peter

Seeing red squirrels

8/10

Excellent

26 Feb 2025

Tim

Jewel in remote location

Good value hotel stay including breakfast.
Staff helpful and friendly, room good size, comfortable and clean.

Partner

10/10

Exceptional

24 Feb 2025

richard

Lovely hotel

Great stay, lovely art deco features and a red squirrel wood just a few minutes from reception.

Friends_and_family Friends

6/10

Pleasant

24 Feb 2025

Adrian

Staff were very helpful and property was clean and tidy, however the heating wasn't working in the room and it was very cold. Property is also a bit dated. Very good value for money overall.

Business

10/10

Exceptional

18 Feb 2025

John

lovely hotel in a lovely location

Business

8/10

Excellent

08 Dec 2024

Verified traveler

Very welcoming & friendly. Love the traditional feel and original features.