Name: The Lakeland Kendal Hotel Sure Hotel Collection BW
Address: Station Road, Kendal, LA9 6BT, GB

8/10

Excellent

10 Jul 2026

Kendal

Very cozy hotel, nice staff, my only complaint is that they did not clean the toilet other than taking away dirty towels during our stay.

Partner

2/10

Poor

19 Jun 2026

Bev

Staff stole out of my room staff where rude especially the foreign lady with long black hair she needs to learn some manners wouldn't stay here again even if I was paid to worst hotel ever card machine also don't work and they try accuse you of not having money in when it was there machine as happen to next person to no sorry no nothing but rudeness

Partner

6/10

Pleasant

01 Jun 2026

Penny

The Lakeland hotel served its purpose ok for a one-night stay to visit a local friend. My standard single room was clean and functional, but fairly basic in terms of comfort and amenities. No view, but on the positive side, the outlook onto a panelled side wall meant no road noise, so the room was quiet and peaceful during the night. Bed was comfortable apart from the pillows which were both too solid/firm for me (and I generally like a firm-ish pillow!) Maybe one softer one plus one firm one would give guests a helpful choice? A glass provided in the room would be nice too.
Shower cubicle very small, but good water temperature and pressure.
The main part of the Breakfast was nicely cooked and enjoyable, but the coffee was terrible! - I found it undrinkable - it tasted as if it had been stewing for a few hours, and certainly wasn't freshly brewed when I went down to breakfast in the latter part of the breakfast time window.
Reception staff friendly and polite. Very helpful in providing a replacement TV remote, when I reported one as missing from the room.

Self

4/10

Poor

29 May 2026

Sean

Not very clean in the room and toilet,curtains was hanging off the runner's. There are 2 main roads each side of the hotel and it was very noisy.when booking they did say they didn't have a car park,but it was ok to use the hotel across the road,there isn't an hotel across the road.the only parking was a cricket club 500mtrs plus down the Rd to park at

Partner

6/10

Pleasant

14 May 2026

Richard

the room was fine, reasonably modern in a very old school hotel. However the shower was freezing...only saved by having a bath where the water was hot

6/10

Pleasant

11 May 2026

Ally

The check in was slow as no staff were about and had to wait for a while. However staff were welcoming and helpful and approachable.

The room itself was basic but met the requirements for us. It was quite hot at night and the curtains didn’t do their job very well resulting in our daughter waking at 5.30am.

The towels were of a reasonable standard but could do with being replaced. The room was facing onto a main road so traffic noise the next morning was noticeable and woke us up.

Breakfast was limited but cooked breakfast was nice choice and came quickly and hot.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Rahul

Good

10/10

Exceptional

04 May 2026

Mr paul

We stayed for 2 nights, the staff were very friendly and helpful, the hotel doesn't have a car park but the young lady on reception told us what to do, she let us leave our bags in reception and gave us directions to the local cricket club just around the corner ( 2 min walk) there is an honesty box at the cricket club for the parking fee. The breakfast was lovely, there is a wide range of choices from hot or cold. We would strongly recommend staying at this hotel and we will definitely be staying there again ourselves.

Partner

8/10

Excellent

27 Apr 2026

Mark

Breakfast was nice.

Self

6/10

Pleasant

26 Apr 2026

Anne

Bed was fine room big enough. Easy walk into town

Self

10/10

Exceptional

26 Apr 2026

janette

Yes

6/10

Pleasant

20 Apr 2026

Chris

From the outside the Lakeland doesn’t look very inviting, net curtains looking drab and the white building aging.

The staff were lovely and very helpful, got into the room and every step I took, there was some almighty creaking from the floor boards. Had a decent night sleep though! Breakfast was a little disappointing l, there was mouldy bread left out.

I ordered a fry up which looked amazing when it came out, the only issue was the size, it would’ve been perfect for a child not for a 6 foot bloke

Self

10/10

Exceptional

14 Apr 2026

stuart

Breakfast was cooked fresh and a good selection.

Friends

10/10

Exceptional

12 Apr 2026

Andy

Woeful

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

David

Hotel is a little tired in places but the owners are clearly expending effort and money to refresh and modernise it. Our room was clean and with a recently refitted bathroom. Staff were friendly and helpful. Breakfast was good. We would stay in this hotel again.

4/10

Poor

06 Apr 2026

Amir

Stayed here recently and unfortunately the experience was disappointing.

The overall condition of the property feels quite poor and in need of refurbishment. The rooms and facilities seem outdated and would really benefit from a proper upgrade.

One of the main issues was the noise — we could clearly hear flushing and plumbing from the room above, which was quite disruptive, especially at night.

Parking was also misleading. The listing suggests that parking is included, but in reality it is not, which caused confusion and inconvenience on arrival.

Overall, the hotel has potential due to its location, but in its current condition it does not offer good value. A significant upgrade and clearer information for guests would make a big difference.

Family_with_children

10/10

Exceptional

02 Apr 2026

Liz

Room was clean, staff very friendly,breakfast was very nice, we were lucky enough to park right outside

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Kieron

Room was clean and tidy, hotel is a bit ‘tired’ but still fine. Town centre is just a short walk away.

Partner

8/10

Excellent

21 Mar 2026

Struan

Didn't use bar

Partner

8/10

Excellent

20 Mar 2026

Anthony

My room was OK bathroom with walk in shower was very nice. The staff were excellent and the food was a delight. Never used the bar but looked very nice. Fantastic position right opposite the Rail station. Not much parking on property, but plenty close by.

Self

10/10

Exceptional

19 Mar 2026

Aileen

Comfy stay. Food was lovely. Staff friendly and helpful

Partner

10/10

Exceptional

15 Mar 2026

Anne

Reception and Lady serving at breakfast were all lovely, room clean, shower really nice and food at bar and drinks all good.
No car park at the hotel but parking at Cricket club a short walk away for 2 pound a day.
Enjoyed our stay and would book again if ever in Kendal

Partner

10/10

Exceptional

11 Mar 2026

Anthony

All
OK

Partner

8/10

Excellent

07 Mar 2026

Gary

Spacious rooms

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Eshan

Rooms are good enough. They do what you need and that’s provide a bed to sleep and a bathroom to do your business. Breakfast is elite, yes it isn’t Michelin star but it is filling and is delicious in its own way. Staff are also absolutely lovely and the hotel served its purpose excellently. I’ve stayed twice now and don’t have a single significant complaint.

Self

6/10

Pleasant

03 Mar 2026

Helena

Nice welcome. Good sized room. Very clean. Loved that the breakfast was cooked to order and wasn't a buffet

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Tracy

Pleasant and convenient hotel.

Partner

8/10

Excellent

24 Feb 2026

Kathryn

Good location

8/10

Excellent

22 Feb 2026

Shirley

The staff were lovely and helpful. The room was very clean, the bed comfortable and the shower was hot.
The cooked breakfast was tasty and plentiful.
Great location and reasonably priced. I'd definitely stay there again.

Partner

10/10

Exceptional

20 Feb 2026

Joseph

The staff were very helpful and the room clean.

Self

8/10

Excellent

15 Feb 2026

Gareth

Lovely bed. Clean room.

Partner

10/10

Exceptional

09 Feb 2026

Christine

Very good only one thing no wash in dispencer bag was empty, but i always take some of my own. Very clean, breakfast very good.

Partner

8/10

Excellent

18 Jan 2026

Paolo

Nice hotel, friendly and warm.
Comfortable beds, everything worked and would stay again.
Breakfast cooked food was good, the continental side is very basic.

Business

8/10

Excellent

04 Jan 2026

Charlotte

Staff were very helpful. The hotel is well positioned. Our family room was a good size.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Pamela

The room was a little tired but still comfortable. Good value for money

Self

10/10

Exceptional

20 Dec 2025

Michelle

Spotlessly clean, I work as a carer close on night shift, and travel to work. Just needed somewhere to put my head down until my next shift

Self

8/10

Excellent

19 Dec 2025

Steven

Very good very helpful staff

Business

10/10

Exceptional

14 Dec 2025

DARREN

Friendly staff and cleanliness, service, all fantastic

Business_and_leisure

10/10

Exceptional

13 Dec 2025

Martin

Nothing to fault at all. It's a lovely hotel.
A shout out to the lady serving breakfast today (13 Dec 2025)

Partner

10/10

Exceptional

11 Dec 2025

Christopher

Lovely stay.

Friends_and_family Friends

8/10

Excellent

17 Nov 2025

Agnes

Very friendly staff and efficient

Partner

10/10

Exceptional

16 Nov 2025

Kathryn

Real value for money. Good breakfast. Clean. Nice staff.

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

Emma

Friendly staff, clean room, comfy beds, clean bathroom, great location.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Anna

We stayed last night and all staff are very friendly the room was very spacious and lovely fluffy towels. The room to our door needs attention but it locked so that’s the main thing. We would stay there again. Anna & Paul Rollinson

Leisure Partner

8/10

Excellent

11 Nov 2025

V

good local hotel

Partner

10/10

Exceptional

10 Nov 2025

Louise

Check in was very quick and easy. It’s the little touches it was mine and my son’s birthday this weekend and we had a birthday cake, cards, sweets, drink in the room. Lovely. The room was clean and tidy and spacious. We stayed half board. The dinner allowance was very good and the food was amazing. Would definitely stay here again thank you for an amazing stay.

Leisure Family_with_children

8/10

Excellent

08 Nov 2025

Sharon

Good hotel for the price. Would benefit from painting outside. It lets the insides. Attentive and friendly staff. Mattress was a bit bulging.

10/10

Exceptional

05 Nov 2025

Sharn

A lovely, simple no frills hotel that was super comfortable, well located and lovely staff. Breakfast was great too!

Business Self

10/10

Exceptional

04 Nov 2025

Niall

Very accommodating staff, especially the receptionist.

Partner

8/10

Excellent

02 Nov 2025

Terence

The rooms are spotless, it was easy walking, and Linda the receptionist stood out amongst the other staff. She was very helpful in every way. Thank you, Linda. From me and my husband.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Gillian

Friendly staff, good breakfast. I was worried it would be noisy from traffic due the location as I was allocated a room at the front of the hotel but it was surprisingly quiet after rush hour settled down.

Leisure

8/10

Excellent

30 Oct 2025

Louise

Our room was clean, bathroom a little cobwebby in corners. Staff appeared friendly throughout. Breakfast was good and freshly cooked. We did not use any other facilities

Partner

6/10

Pleasant

30 Oct 2025

Paul

Hotel short handed as staff had not turned in for work however fine for price paid. Nice location for town

Leisure Family

8/10

Excellent

30 Oct 2025

Rachel

Lovely stay! Would stay again.

Business

10/10

Exceptional

29 Oct 2025

Eleanor

Location!!

Leisure Family

8/10

Excellent

16 Oct 2025

Geoffrey

Staff were all welcoming and friendly especially at check in, room was good also the bar. Breakfast was ok

Self

6/10

Pleasant

09 Oct 2025

Robert

Room was quite small but the bed was comfortable and shower was hot with good pressure. Our sink drained really slowly. WiFi kept dropping out so I gave up trying to stream video. TV was small by current standards (32 inch?) but OK for the size of the room. Lift worked well (we were on the second floor), building had some steps in strange places that made moving heavy suit cases a bit difficult. Old building issues I guess.

Partner

10/10

Exceptional

05 Oct 2025

June

Great value for money!

Absolute bargain for what we paid. The triple room had 3 single beds and was spacious and clean. Great walk in shower in bathroom. In Kendal centre. Highly recommended. Will definitely stay again.

Friends_and_family Friends

8/10

Excellent

03 Oct 2025

Nicholas

Comfortable affordable hotel. Carpets in corridor need renewing.

Partner

10/10

Exceptional

01 Oct 2025

ian

Breakfast was lovely, few item's missing on somedays

Leisure

8/10

Excellent

01 Oct 2025

David

Room clean. Staff friendly, some supply issues for breakfast but able to be accommodating. Room quite hot and road a bit noisy but nothing we couldn’t cope with.

Partner

6/10

Pleasant

27 Sep 2025

Peter

Beds comfortable.

Leisure Partner

6/10

Pleasant

26 Sep 2025

Stephen

Hotel is on corner of s busy road so lots of traffic.
Checkin was easy with friendly staff (one only) and who also covered the bar!
Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this.
Room was OK but windows need a very good clean
Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler!
Breakfast was very good nice and hot full English.
No actual car park here but could have used the local cricket club for £2 a day.
I would stay here again if in Kendal. Just needs a few tweeks.

Leisure

6/10

Pleasant

24 Sep 2025

Sarah

Had to wait until exactly 3pm to check in bit frustrating sitting for 10 minutes- then staff swapped over so had to wait again. Booked a double room but given a twin which wasn’t clean - this was swapped on request. Room was on the top corner no double glazing so with 3 windows it was noisy from traffic, bathroom fan didn’t work so bathroom window and all windows constantly streamed up - radiator was on so this must be an ongoing problem. Staff were chatty but not very bothered about customers but they did seem to be running reception, serving the bar and serving food. Bit of investment needed into the building and maybe more staff would improve this as it’s in a great spot?

Partner

8/10

Excellent

23 Sep 2025

Marc

Bed was very comfortable and the room was generally clean. I appreciated the addition of a fan. Toilet had a bad smell though and the remote control for the TV was really dirty. Also very thick dust on the extendable TV wall mount. Minor gripes though as it was amazing value. Would stay there again.

Leisure Self

6/10

Pleasant

20 Sep 2025

Alex

Not a relaxing stay, but the price was right.

Leisure Family

8/10

Excellent

19 Sep 2025

David

Very noisy near the hotel

Leisure Friends

6/10

Pleasant

05 Sep 2025

Andrew

I don’t like being negative but it was not great. The staff tried hard - or some did - but they were very under-staffed with people doubling up on roles. Waited at least 5 or 6 mins before anyone came to reception desk, at peak check-in time, despite ringing the bell. There were five people waiting before anyone turned up. My food in the evening was ok and was served on time but I saw another person order very carefully but his order was very delayed and not what he ordered. Breakfast was pretty poor. The bed was comfortable and the room was clean. The public areas left a bit to be desired. You get what you pay for and it was not particularly expensive.

Self

8/10

Excellent

30 Aug 2025

Robert

Convenient for railway station & town centre, staff friendly and helpful, room clean & well equipped, good breakfast buffet.

Leisure Self

8/10

Excellent

30 Aug 2025

Dennis

Very good breakfast worthy buying with deal.

Leisure Family_with_children

10/10

Exceptional

11 Aug 2025

Jack

Very Scottish decor’ for some reason.
Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre.

Leisure Family

8/10

Excellent

11 Aug 2025

Chris

The staff were extremely helpful, friendly and professional. The bedroom was well clean and tidy, great shower.
Breakfast was outstanding, I was full all day.

Leisure Friends

8/10

Excellent

09 Aug 2025

Mary

Bed's are comfortable.

Leisure Friends

8/10

Excellent

04 Aug 2025

Susan

A nice hotel, great staff. Just enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Darren

Bed was fine and breakfast was terrific, handy quick check in

Friends_and_family Friends

6/10

Pleasant

31 Jul 2025

Julia

The hotel is situated on a busy corner. Although you can park the car there to L unload & load luggage, the car park (cricket ground) was a good 5minute walk away, not ‘just across the road’ as explained.
Room was clean but cramped we could have done with a larger floor space. Had we realised twin bedded rooms were smaller than double (the double opposite us was BIG), we would have gone double.
Shower - we just couldn’t use at all as the water was boiling hot with no regulo. Staff admitted that water temp, ‘it is a nightmare’ and we were offered a chance to move but we were almost ready to leave.
Friendly staff, nice bar and the food looked good.
We are not complaining - it’s all part of the adventure for us but may be a little too below standards for some.

Leisure Partner

10/10

Exceptional

21 Jul 2025

anne

Clean old property

8/10

Excellent

12 Jul 2025

Richard

Great location, friendly staff, good breakfasts, decent-sized, comfortable room.

Leisure Partner

8/10

Excellent

10 Jul 2025

Tony

Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.

Leisure Partner

8/10

Excellent

07 Jul 2025

Julie

The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.

Leisure Family

4/10

Poor

06 Jul 2025

Darryl

Broken shower, grim rooms, stubborn staff

Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.

Partner

10/10

Exceptional

06 Jul 2025

Lee

Great hotel

Friends_and_family Friends

4/10

Poor

05 Jul 2025

Keith

Staff were great but hotel was neglected, food was poor and our room had a very unpleasant smell, I did report to reception. Would not recommend this hotel

Leisure

6/10

Pleasant

05 Jul 2025

Verified traveler

Quirky hotel

Solo traveller who requested a quiet room. I did have to change room from the back of the hotel due to very noisy heating pipes to a room at the front of the hotel which had road noise from a busy junction but better than noise of pipes. Rooms are a bit faded but this is reflected in the price. It is an old building so expect a few quirks. Shower in 2nd room a lot more modern and room in better condition. Staff were excellent and helpful. Didn't eat at hotel. As a stopover from driving back from Scotland it was great value but would recommend requesting a room away from road noise from the front of hotel and avoid room 303 with noisy pipes.

Self

6/10

Pleasant

26 Jun 2025

Michelle

No parking

No place to park close by.

Business

8/10

Excellent

15 Jun 2025

Michelle

A great value for money hotel, room was clean and comfortable, the whole building is really warm, so be prepared,! The showers are far to hot for me, but my friend loves them, so its a personal thing, but they dont really go any cooler than Moulton Lava!

Breakfast was amazing value for money and exceptionally tasty, the staff are all friendly and helpful.

They have an arrangement with the Rugby Club to park for £2 per 24hrs, which unfortunately we didnt know about before!

Overall this is a good hotel, the kettle was full of water so cleaners didn't quite pay attention to detail

My biggest gripe is dropping my key into a box on reception that i felt was to accessible to everyone, and if the staff member wasn't there i felt even less inclined to drop it in, this really did not sit well with me, plus picking it up every time you come back, getting stuck behind people checking in to do so etc! I just want to go back to my room!

Friends_and_family Friends

10/10

Exceptional

12 Jun 2025

C

LEJOG day 7

Lovely hotel with very friendly staff.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2025

Cheryl

Breakfast was fabulous, a real
Must if staying here, great value

Leisure Partner

8/10

Excellent

06 Jun 2025

Charles

Staff extremely pleasant and helpful, everything spotlessly clean.
Excellent breakfast served to table
Good value for money

Leisure Partner

10/10

Exceptional

31 May 2025

Ian

A great place jto stay for visiting Kendal and surrounding area. It was a bit difficult to find given the name, COUNTY HOTEL on the building, but Lakeland Kendal hotel on a stree level sign. It is the sane place. The hotel has mno official parking, but we got there early and parked right outside the main door, where we left our car for three days and nights wirhout interruption. The is a carpark elsewhere off the property. The staff were the most kind and helpful one is likely to meet. They made us feel qelcome from the very start of our stay.

Family

2/10

Poor

26 May 2025

Richard

Extremely disappointing

1 membe of staff covering the bar,reception and serving meals. As a consequence the service was awful. We then waited over an hour for our dinner to be served. Not acceptable. The hotel was full so how come only one front facing staff on duty?

Partner

8/10

Excellent

25 May 2025

Verified traveler

Not a luxury hotel by any means but very reasonably priced and conveniently located.

Self

6/10

Pleasant

13 May 2025

Sarah

It was fine!

Very clean.
Double bed made up of two singles including 2 duvets zipped together. Unfortunately I didn’t sleep brilliantly as I was in the gap being scratched by the zip.

Business

6/10

Pleasant

06 May 2025

Andre

The bathroom amenities below standard as the shampoo/shower gel is foam which does not work... Overall I would suggest looking at another place to stay in Kendal irrelevant of price

Leisure Friends

2/10

Poor

29 Apr 2025

David

i wanted to stay here but i changed the date on expedia and no one informed the hotel of the date change so my booking was cancelled What seems so strange if the hotel did not receive my booking how come the manager rang me whilst I was in Kendal on the day of my booking to tell me it was canceled

Leisure

10/10

Exceptional

27 Apr 2025

ERIC

Nice clean room, good breakfast

8/10

Excellent

26 Apr 2025

Lindquist

Nice hotel, large enough rooms.
Very nice breakfast and people working there is so nice.

Leisure Partner

8/10

Excellent

22 Apr 2025

Christian

A basic but pleasant hotel. Clean and centrally located in Kendal near the train station. Good for a no frills stop over.

Leisure Self

10/10

Exceptional

21 Apr 2025

Umair

Spacious and clean rooms

Spacious and well lit rooms, comfortable beds. And excellent cooked to order hot breakfast. Slight negative is that the room needs good noise proofing, as we were disturbed by the noise from the other rooms and street.

Friends_and_family Family

8/10

Excellent

13 Apr 2025

Peter

Very comfortable

I had a single room which was a good size, comfortable and furnished with an armchair, desk, chest of drawers and a wardrobe, which is more than you get in a good many hotels. There was also a good sized and well equipped shower room.
My only criticism is their choice of coffee, which could be improved considerably.
All the parts of the hotel that I visited were scrupulously clean and there was a friendly and efficient team on hand 24/7.

Self