Hôtel Le Médina Essaouira Thalassa sea & spa -

10/10

Exceptional

06 Feb 2026

J Asha

Clean room with extremely helpful staff. Customer service excellent

8/10

Excellent

04 Feb 2026

Mira

Friendly staff
Comfortable beds

8/10

Excellent

31 Jan 2026

Imran

Staff

Leisure Partner

8/10

Excellent

13 Jan 2026

Lynda

The breakfast was great. The service was fine. We are returning guests and will return again. Excellent location.
The property is in transition, but it wasn't really a problem.
The plumbing is a little strange, but not awful. The bed was comfortable. We enjoyed the view from our window of the sea.

Partner

10/10

Exceptional

09 Dec 2025

Christine

Got one of the ocean view room and the view is gorgeous. Great location, short walk to the medina for shopping and photos. The room was spacious and clean. Although not an brand new condition, the upkeep is good. If we come back, we'd stay here again.

Partner

10/10

Exceptional

22 Nov 2025

John

Room was great. Service was excellent. Great location.

2/10

Poor

30 Oct 2025

jennifer

The hotel is desperately in need of renovation. In fact, I would say it needed a renovation 25 years ago. Every tile in the bathroom is chipped, the room is dingy with dings and dents everywhere, the balcony has huge cracks and missing concrete. It is so bad I don’t think it should even be open until it gets a major facelift. The fact that they a charging full price for the state that it is in is beyond shocking; especially for a M Gallery Hotel.

Leisure Partner

8/10

Excellent

24 Oct 2025

Glen

Overall, we enjoyed our stay at the hotel, but were quite disappointed in the failure of the air conditioning at the hotel. We brought this to the attention of the staff several times, and a service tech was dispatched to the room more than once in a vain attempt to repair the AC. While the service tech did what he could, and was very polite, the staff at the front desk seemed indifferent to our discomfort during our 4-night stay. Having stayed at Sofitel hotels in Athens, Greece, Washington DC, Beverly Hills, CA, and NYC, I expected more from this venerable chain.
As a side note, the hotel was undergoing renovations while we were there, which resulted in a disrupted experience at the pool.
On a cheerier note, we did utilize the spa, and thoroughly enjoyed our first Hammam, and a massage!

Partner

10/10

Exceptional

11 Oct 2025

Paul

Really super hotel. Staff amazing esp Ahmed at Beach Bar, Imad at breakfast and our chambermaid Nazah. There is some refurbishment underway but no impact to our stay and it’s good to see the investment. The hotel is ideally located with its own beach area and bar which we used a lot.

Partner

6/10

Pleasant

07 Oct 2025

Zhi Hong

The beds are too small

10/10

Exceptional

07 Sep 2025

Andrea

Staff was friendly and efficient. Walking distance to Medina.
Across from sea with beach club

Leisure Family

8/10

Excellent

04 Aug 2025

Moukrim

Pool cleanliness

10/10

Exceptional

22 Jul 2025

Alande

Great facility in Essaouira with private beach access across the street.
Very courteous staff and beautiful pool area. Breakfast is delicious. Probably the best place to stay in the area. Would definitely return.

10/10

Exceptional

17 Jul 2025

Rachid

The hotel, its location and the personnel were outstanding! I will recommend this hotel to anyone who wants to have a good experience in Essaouira. The personnel were very friendly, respectful and helpful.

Leisure Family

2/10

Poor

12 Jul 2025

Dorcas

The hotel is run down and is basically falling a part. We were not provided with water in our room on our first night and had to drink water from the mini bar which was charged. The hotel facilities were limited and also were very old. Additionally there were works happening on the sight so it was noisy.

Leisure Partner

4/10

Poor

24 Apr 2025

Amy

This property is under construction. The indoor pool that is listed on their website is under construction. The room and carpet were unclean.

Leisure Family

10/10

Exceptional

01 Apr 2025

Bastien

Hôtel incroyable avec un accueil formidable. Je recommande très fortement, vous ne serez pas déçus. Les enfants sont traités comme des rois.

Leisure Family

10/10

Exceptional

27 Mar 2025

Michael

Great place!

Leisure Family

10/10

Exceptional

03 Feb 2025

SHANSHAN

Good location, Quite place near the fort, and along the beach.
Nice staff and good service

Leisure Friends

10/10

Exceptional

28 Jan 2025

Gurmehar

A room with a balcony (sea view) was outstanding.
Staff is really nice and helpful. Swimming pool was closed for renovation but to compensate they allowed free access to indoor heated pool.

Leisure Family

10/10

Exceptional

17 Jan 2025

Shelley

Memorable Three Night Sojourn

The staff was incredibly helpful at this lovely hotel... lending us a wheelchair when my aunt's knee went out. Breakfast buffet was superior. Their beach club restaurant across the street is quite nice and one of only a handful of eateries on the beach.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Eric

If I ever come back, I will definitely stay at this hotel again. We slept every night with doors open listening to the ocean. The street was surprisingly quiet at night. Exceptional service!

Leisure Partner

8/10

Excellent

21 Dec 2024

Verified traveler

Decent hotel could improve by renovation.

Was a good stay overall, but it is not a 5* hotel probably a 3* as needs renovation to make it a higher standard. The staff are all hard working and made the stay pleasant especially the breakfast staff.
Breakfast was the same whole week not much change.

Would recommend as it’s across the road from the beach.

Friends_and_family Family

10/10

Exceptional

19 Nov 2024

Lindsey

Beautiful property

Our stay was at the end of a 10 day drive around Morocco. We were so happy to arrive at this beautiful hotel for a couple of days of rest after a long journey around the country. Clean, modern, right on the beach. We couldn’t have asked for anything better. Highly recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2024

Amanda

Nice beach area & beautiful hotel. We enjoyed a lovely breakfast in our room overlooking the ocean. Staff were kind & helpful.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Ahmed

Amazing and helpful staff, very helpful and overall highly recommend staying here!

10/10

Exceptional

10 Oct 2024

Mary

Fantastic hotel. Great location not too far from the Medina and port. Pool area is great. Food very good in the bar the beach club restaurant. Every single staff member were so helpful and always smiling.

Leisure Partner

8/10

Excellent

12 Aug 2024

Samiha

The air conditioner could be cooler

Leisure Partner

6/10

Pleasant

13 Jul 2024

Alex

Pictures of rooms are a little deceiving of room sizes, but the rooms are okay but a bit overpriced for what you get and its a \"five star\" the breakfast is never fully stocked ever, no plates, utensils or food options, the pool is small and very crowded and services are limited, definitely over priced for what you get and definitely doesn't feel like a five star so overall it was an average place, nothing special.

Leisure

10/10

Exceptional

12 Jul 2024

Paula

We had a fantastic holiday here.

10/10

Exceptional

16 May 2024

Christopher

Morocco wasn't good for a solo traveler who enjoys meeting travelers and locals. However, everyone was lovely, and it has many benefits for the resort/adventure travelers.

Self

10/10

Exceptional

20 Apr 2024

gael

A great hotel allowing to enjoy swimming pool sheltered from the wind, private beach club and small spa, all within 5 min of the Medina !
Room was large with a nice balcony.
Breakfast had good option range and was ok but not great. The facilities would benefit from more maintenance but overall package was still worth the price.

Leisure Partner

8/10

Excellent

24 Mar 2024

catherine

The hotel is nice and well located right across the beach which is nice. The staff was very helpful and sweet. The bathroom has seen better days for sure. But overall we were happy.

Leisure Partner

10/10

Exceptional

31 Jan 2024

Verified traveler

Great location to beach and medina

Excellent hotel. Great location, clean, modern with good lighting in the room and bathroom. Our ocean view with small balcony was very nice. Walking distance to restaurants, attractions and the wide boardwalk and beach. Highly recommend. Note: the website pictures do not do this hotel justice! Pleasant surprise!

Partner

8/10

Excellent

12 Dec 2023

Verified traveler

Overpriced spa

The spa is overpriced for the quality of the service. Everything else is okay.

Partner

8/10

Excellent

04 Oct 2023

Peter

Lovely beach hotel. Convenient to local attractions and transportation. Friendly staff. Would return

Leisure Partner

8/10

Excellent

07 Sep 2023

Jacques

Well located

Great value

Partner

10/10

Exceptional

29 Aug 2023

Jonny

Incredible Hotel

This was probably the best hotel experience of our lives as a family. Incredible hotel, great design, amazing (and large) pool (open round the clock), the best possible location in Essaouira, a short walk into the heart of the old town, and on the beach. But the best thing of all - is the staff - going out their way to personalise your experience and excel in customer service. Very very good. Great holiday.

Friends_and_family Family

10/10

Exceptional

27 Aug 2023

Hicham

Great hotel with amazing staff (everyone is friendly and willing to help). The 5 min walk to the old town makes it a great location for quick dive into the world of tasty Moroccan food. The provocateur beach front and the pool provide plenty of opportunities to swim and chill.

Friends_and_family Family

8/10

Excellent

17 Jun 2023

kristin

The location is wonderful- a few minutes walk to the port and Medina. They have their own private section of the beach, with table and beverage service. Could be slow at times but the food was good. The rooms are large but a bit dated. We had ants and gnats in the room. Would also have appreciated larger bottles of the complimentary water in the room. Pool area is really nice. They also have a fitness center. Staff were pleasant. I few tweaks to the overall property upkeep would take this to the next level.

Leisure Partner

2/10

Poor

24 Apr 2023

Verified traveler

They are NOT accommodating! Not friendly!

Friends_and_family Family

10/10

Exceptional

30 Mar 2023

Oksana

We visited Casablanca, Marrakech and Essaouira. I wish we had more time. I think this property was the best: big pool, big bright rooms, ocean across the road, cheap taxi, relaxing atmosphere...Very lovely.

Leisure Family

2/10

Poor

26 Feb 2023

Peter

A down at heel hotel in need of considerable refurbishment which is certainly not 5 star standard.
On arrival at 3.30 pm we were told our room wasn't ready; when challenged we were told we could go to our room but it was not ready. There were housekeeping staff in there who left when we arrived. In their haste to leave there were no handtowels, the sink waste didnt work and there was an empty bottle and used towel from previous guests. The fruit and pastries were on chippped plates.
Terrible service at breakfast, no information, we were not offered drinks, the food was limited and often plates needed replenishing. We found out be accident that omelettes, eggs etc were being cooked to order outside.

Leisure Partner

4/10

Poor

07 Jan 2023

nissim

Not 5 star hotel !!!

for sure not a 5 star hotel 3 at the most.
Our room was had a bad smell
And needed renovation. the closet was old and with wetness .
Breakfast was ok for 3 star hotel not more than that

Partner

4/10

Poor

11 Dec 2022

Jennifer

Very blah hotel that is tired and run down. Good
Location across from the beach. That’s pretty much the only thing it had going for it in my opinion. We ordered a sandwich for
Lunch and watched the waitress walk across the street and get the sandwiches from the beach cafe nearby. We were ignored at breakfast. Room felt like something from an old casino with bad tile
Floors . Would not recommend it.

Leisure Partner

2/10

Poor

26 Nov 2022

sophie

Stay away

Extremely dated. Filthy. Falling apart. Had none of the amenities it advertised.

Partner

8/10

Excellent

09 Aug 2022

Therese

Ok but nothing more

This is hotel delivers what’s expected and nothing more. The junior suite we had was very nice and spacious with a large walk in closet. The breakfast was very good.
Expect children in and around the pool (a bit noisy) and you have to make sure to get a lounge chair early or you’ll e left without.
It’s usually the small things that bother you and for me it was the double espresso I ordered. First I had to wait 30 min for it (!) and then pay for 2 coffees as the waiter thought a ‘double’ is 2.
60 MAD (€6) for a coffee…

Friends_and_family Family

8/10

Excellent

26 Jul 2022

Mariam

pleasant

Leisure Partner

10/10

Exceptional

19 Jul 2022

Christopher

Lovely location, friendly and helpful staff.

Leisure Partner

8/10

Excellent

22 Jun 2022

Josee

This hotel’s location is amazing: couple minutes walk to the medina and across from the beautiful beach. If you get an ocean front room, you can go to bed listening to the waves. Couple of caveats: the a/c was not working good and ‘heated pool’ was too cold.

Leisure Friends

10/10

Exceptional

21 Jun 2022

Amal

This hotel was exceptional. The staff were professional and helpful. The pool area and spa were sublime and hotel was location was really convenient to both the beach and the medina.

Leisure Partner

10/10

Exceptional

01 Jun 2022

Stefano

The property has a boutique Hotel vibe. We stayed 1 night and we had great service from check-in to check-out. The staff were very accommodating especially Loubna and Hasna at the front desk. The bellman Abdelilah was polite and patient. We had the buffet style breakfast at the hotel restaurant which had many local elements along with a few European touches. The hotel is located right across the beach which has a beautiful paved walk way to take a stroll either day or night. I would stay here again and recommend this hotel

Leisure Family

10/10

Exceptional

29 May 2022

Martin

Lovely to be back

We just love Le Médina hotel.
It has the perfect location right opposite the beach and is just a 10-minute walk from the main square. There is always a warm welcome from Nezha and the team, so it's no wonder we go back time and time again. The rooms are large and comfortable with tea and coffee making facilities and have a good size balcony. The pool and garden are fabulous. It is well worth opting for breakfast here as you get such a choice. Can't find anything bad to say about the place.

Partner

6/10

Pleasant

20 May 2022

Lina

Although it is a beautiful property close to amenities the room dimensions should be included when making a reservation as the room was barely enough for me to put my bags and move around in, had I known I would’ve chosen a bigger room. They are extremely small and very tight.

Leisure Self

10/10

Exceptional

13 Apr 2022

Michael

good

Leisure Family

2/10

Poor

02 Mar 2022

Afaf

Baddest place you can go to ever

Business_and_leisure Self

10/10

Exceptional

13 Nov 2021

silvana

Paradis in Essaouira

My stay at Le Medina Essaouira Hotel was wonderful! The staff were all very kind and welcoming. The hotel itself is exquisite…. in the decor, ambiance, and well maintained. The room was spacious, comfortable, and a beautiful view of the ocean. The beach facilities were wonderful; as was the spa. It is truly paradis.

Self

8/10

Excellent

18 Oct 2021

Joshua

Perfect beachside locale

This hotel was comfortable and beautiful, but a little bit tired. The rooms in particular were a little past their prime. The room service food was not particularly good. However, the location was superb, being directly on the beach and a ten minute walk from the gorgeous medina of Essaouira.

Partner

6/10

Pleasant

15 Oct 2021

Romesh

Staff were, for the most part, friendly and helpful. The room was ok, and the pool area was pretty good.

The air-conditioning in my room didn't work and was reported to the front desk, but not remedied. One other small annoyance - the coffee sachets weren't replaced after the first day.

Leisure Self

2/10

Poor

01 Oct 2021

Denis

Pool was under construction and we were not notified until we were checking in. Ended up staying at Sofitel

Leisure Partner

4/10

Poor

28 Sep 2021

Alexia

Run down

The rooms are falling apart. This was probably a gorgeous hotel at one point but deferred maintenance has taken its toll. It also get so hot in the rooms. The AC doesn’t work anywhere. We had to open the door at night for comfortable sleep and work up to dozens of mosquito bites. We hoped that with the Sofitel brand we would be getting better but now we won’t trust the brand at all anymore for our travels.

Partner

6/10

Pleasant

20 Sep 2021

revivit

Not good go elsewhere

Not a 5 star hotel, over priced
The outside areas were ok but the bedrooms are dated, bathroom needs a re grout as a minimum. Linen/towels seen better days. Breakfast was terrible , flies on the vegetable section, poor selection ,bad service all around . We will not return.

Partner

10/10

Exceptional

04 Sep 2021

Ahmed

Need Tlc but overall great for the money

Leisure Family

10/10

Exceptional

29 Jun 2021

Verified traveler

The personnel were great, especially Ayoub. When I booked my stay via Expedia, the features just said \"View\". At first Ayoub checked me in a pool-view suite. But, I was hoping for a sea view. He managed to get me into the best suite in the hotel, with an amazing sea-view, while preserving the same price I paid via Expedia. The breakfast staff are amazingly attentive, and very helpful. I liked hanging out by the pool. I had a tense training program, so I happily spent most of the time at the hotel, by the pool. Often the staff offered me free tea, sweets, and water bottles throughout the day. They did not bug me at all, and left me at peace. They were very empathetic toward my busy schedule.

Business_and_leisure Self

10/10

Exceptional

23 May 2021

Verified traveler

Le Medina Essaouira Hotel gave me weeks of tranquility during my stays. The staff is solicitous and sophisticated, the rooms bathed in sea breezes, the location tranquil with easy access to the beach and old city, and the restaurant serves wonderful food.

10/10

Exceptional

14 May 2021

Verified traveler

Stayed with my father for a few nights. A wonderful, comfortable and clean hotel with a colorful and bright interior, right on the beach and easy walking access to other local sites. We had breakfast (buffet) and dinner (restaurant in hotel and bar) at the hotel.

Friends_and_family Family

10/10

Exceptional

03 May 2021

Verified traveler

The beach front rooms were simply put, amazing. Staff is very helpful and courteous. The front desk Ayoub, the manager Siham and Mowlay were very friendly and helpful. The hotel is within 5 minute pleasant walk to the old city. Breakfast was not extravagant but was delicious and satisfying. Dinner had a lot to be desired though when Mowlay is on holiday. Overall, it was great. Highly recommended.

Leisure Family

2/10

Poor

03 Apr 2021

Verified traveler

This place is not a 5 star hotel and is in need of renovation. Only plus point is the sea view besides that i wouldn’t recommend this hotel as it wasn’t up to 5 star standard

Leisure Partner

6/10

Pleasant

23 Mar 2021

Verified traveler

Ok experience overall, nothing exceptional.
Hotel close by the old Medina.

Leisure Family

8/10

Excellent

01 Mar 2020

Eamon

came here for 4 nights with some friends.the hotel is situated quite close(5mins)from Medina,across the road from the beach.it is advertised as a 5 star,but to be honest,is more 4 star.it has a worn look in some ways-paintwork etc.some of the staff were so so nice,reception staff not so really.when I asked if they could do something about the breeze blowing in my door at night,for the second time,they said I could change room,but that they were all the same.quite amusing really,and it wasn’t a big deal,but rather apathetic reply really.breakfast was ok,the pool is large with plenty of sun beds while we were there,and overall quite a pleasant place to stay,and I would come back again.hopefully the reception staff will get some training on customer relations in meantime.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2020

Verified traveler

Excellent location and friendly staff.Easy parking and access to the beach and town

Leisure Partner

2/10

Poor

12 Feb 2020

Joey

Dont spend money for this hotel

So overprized and worn out. Never again.

Partner

10/10

Exceptional

15 Dec 2019

Linda

Brilliant hotel in a great location

A very friendly hotel with a private beach. The room was large and we had a huge comfortable bed. Any issues with the room were dealt with promptly. Will definitely return to this hotel if we visit Essaouira again.

Partner

10/10

Exceptional

29 Nov 2019

AHMADandZOHRA

We went to this hotel the 23 and the 24 of November. The hotel was beautiful and clean. Especially the staff who are doing the best of them in order to satisfied you. A special thank you to the breakfast cooker who was cooking the semoun the morning and the waitress who was serving the breakfast food at the table.
Zohra and Ahmad from Algeria.

Leisure Family

10/10

Exceptional

24 Nov 2019

Expedia

Excellent place

Great hotel. Very well ran and friendly staff

Self

8/10

Excellent

13 Nov 2019

Saud

Proximity to the medina, overlooking the ocean . Breakfast staff should be more welcoming.
Reception staff are nice

Leisure Family

8/10

Excellent

03 Nov 2019

Verified traveler

Good Location we had been upgraded to an oceanfront room with a balcony. it had a real king size bed which was soft and comfortable.

Leisure Partner

10/10

Exceptional

23 Oct 2019

Matthew

GREAT Hotel!!

This decor in this hotel is a bit eclectic but it is so nice. Beautiful courtyard with swimming pool, where you can have breakfast or dinner or go for a nice swim. Really great bar that serves amazing drinks till late. The bar has a very nice relaxing atmosphere. The hotel also has a really nice restaurant located across the street which is right on the beach. The food and drinks were great here! Also, attached to this restaurant is a private beach area (that is for the hotel guests only) where you can lay in the sun in one of the lounge chairs and/or order food and drinks from the restaurant. It is overall a great place to relax and enjoy the finer things in life :).

Friends_and_family Friends

8/10

Excellent

08 Oct 2019

Verified traveler

The check in amd check out takes very long . The breakfast was also laid out in a haphazard manner.

Leisure Friends

6/10

Pleasant

04 Oct 2019

Verified traveler

The hotel is in a good location close to both the beach and the medina but the rooms could certainly use an update. We initially went with no reservation and asked at the desk if they had rooms available and were told the only room was a suite at $200 a night. I went on the Orbitz app after leaving and found there were other rooms available at half the price, so I booked online.

When we went back to check-in we were told that they didn't want to recommend the other rooms because they didn't have the seaview - which was irrelevant to us as we were staying one night. Give guests the option don't say something that's not true.

The pool area is a nice amenity and the entry area also nice. The beds and pillows were soft (sometimes hard to find in Morocco) but the bathroom and closets etc are in need of an update.

Leisure Family

10/10

Exceptional

07 Sep 2019

Verified traveler

The effort that the staff did to assure my confort and my satisfaction

Leisure Family

10/10

Exceptional

05 Aug 2019

Verified traveler

Great location, great service, all that you would expect from a Sofitel

Leisure Family

10/10

Exceptional

21 Jul 2019

Verified traveler

Loved our sea view room. Breakfast excellent, staff helpful, pool and beach both great places to spend time. Gym could do with a bit of investment.

Leisure Partner

10/10

Exceptional

29 Jun 2019

Verified traveler

The private beach is really good , too bad the WiFi wasent working in there !!!

Leisure Self

2/10

Poor

10 Jun 2019

M M

HORRIBLE! AVOID LIKE THE PLAGUE.

We were visiting Essaouira for a wedding and before we checked into the wedding hotel we thought we'd try a beach front property. We regret it now because it is anything but a beach front property. You have to cross a road and it is generally not well set up. Upon check out of our brief stay, a friend from the wedding party was helping us with our bags and the male receptionist made a very rude and accusatory remark about how our reservation was for 2 people but 3 had stayed. I explained that he was a friend was just helping with our bags. The male receptionist smirked and took a very unpleasant approach. He needs retraining (he was wearing glasses). My wife misplaced some expensive oil in the room and it was supposedly thrown up by the cleaning staff, it was no where to be found. Overall, just a bad experience. The only good thing I can say about this hotel is the lady at the omelette station makes a delicious morrocan gillet. Oh that reminds me, so breakfast was not included in our stay but we wanted it anyway so we went to breakfast and gave our room number. We were approach 4 times during breakfast and told me must go and pay at reception. It's totally inappropriate to do this at breakfast, especially as we had paid a deposit upon check in. I usually don't leave reviews on expedia/hotels.com but this hotel should be AVOIDED except if you really like moroccan gillette's.

Partner

6/10

Pleasant

27 May 2019

Bethany

Beach location but old, dated rooms

My husband and I had mixed feelings about this hotel. The location across the street from the beach was great (though the area turns into a soccer arena each evening!). It was not in the medina (old walled town) but just a few blocks walk. The staff was friendly, and the lobby was trendy and beautiful. Free parking was available. The outdoor pool is large with plenty of chairs, though the water was very cold. There is a thermal spa that you can only use from 6-8 pm. The rooms were old, dated and in need of maintenance. The bathroom and the balcony were not very clean. The room smelled like mildew. The A/C was not strong. The bathroom needed repairs, and the shower was designed that water splashed all over the floor. It was disappointing, especially compared to the updated lobby. The café/bar was expensive. I expected more from Sofitel. Until they can invest to upgrade the rooms, I cannot recommend this hotel. Next time I would stay in the medina, closer to the restaurants and sights.

Partner

10/10

Exceptional

16 Apr 2019

Angela

Lovely old worldly hotel

Lovely hotel with old world charm. Comfortable bed, big enough rooms, pleasant breakfast. All what one can expect in this fairly small town. The bathrooms could do with a bit of TLC. They were obviously upgraded at some stage, but not with a 5* contractor. One can see some unprofessional workmanship, but nothing too bad. The location is excellent, walking distance to the historical sights. Would stay there again, if in Essaouira.

Family

8/10

Excellent

11 Apr 2019

Bryon

Lovely hotel

Very nice. Only negative was buffet only breakfast and far too expensive

Partner

8/10

Excellent

07 Apr 2019

Andrew

Really nice hotel and easy walking distance to the medina

10/10

Exceptional

26 Mar 2019

Verified traveler

Great hotel, great buffet breakfast, beautiful pool, great locations.
All was perfect!

8/10

Excellent

23 Jan 2019

Verified traveler

The hotel is right by the beach waterfront and walking distance from all the attractions in Essaouria. The staff were very friendly and attentive. The managers reception on Friday evenings is a nice personal touch.

2/10

Poor

22 Jan 2019

Adalberto

The worst experience ever with Hotel.com

That's a terrible experience. They gave to ano view balcony. We booked for a view one.
They woke up us under hammers noisy at 9am.
They gave to us a family a tiny room.
The shower was completely blocked.
I complained it 3 times. Just showing the record they tried to fix it. The water changes the temptation constantly between boiling and cold. Dangerous for kids as you need regulate it all the time. No peace of mind taking shower.
They duplicated our bill paying here 4 months in advance.
Accommodation + city tax.
They charged me on the check out all again.
Even I saying that it was paid for they didn't believe on myself.
After they realized who was the lier. Themselves.
They recalculated it, and charged me AGAIN A DUPLICATE BILL.
WITH THE CITY TAX, ALREADY PAID FOR.
THE AGAIN SAID THAT WAS NOT PAID YET. BUT THAT WAS PAID.
AFTER SOMETIME THEY REALIZED WHO WAS THE FRAUDER. THEMSELVES.
THEY TRIED TO STELL 5€ SAYNG THAT WE GOT THINGS FROM THE FRIDGE.
THEY DID NOT DISCRIMINATED THE ITEMS.
I ASKED WHAT WERE BEEN CONSUMED AND THEY COULD NOT SAY.
THEY LIED AGAIN.
THEY PROMISSING FULL REFUND OF MY STAY DUE RACISM, HARASSMENT, EMBARRASSING, STREESS, ETC.
NEVER REFUND ME.
I AM STILL DISPUTING MY MONEY BACK 250€ FOR BEEING A VICTIM OF SEVERAL CRIMES. HOTEL. COM IGNORED ME TOO.
THEY DIDN'T REPLY ME QUERY.
THEY LEFT MY CASE OPEN WITHOUT ANSWERING MYSELF.
HOTEL. COM IS VERY NEGLECTED AND I WANT TO CLOSE MY ACCOUNT with you.

Family

10/10

Exceptional

03 Jan 2019

Verified traveler

It was beautiful and very close walking distance to the city. We loved our stay here.

Leisure Friends

8/10

Excellent

25 Dec 2018

Anthony

Wonderful beachside luxury hotel near to Medina

We had two adjoining rooms. The hotel was in a great position across the road from a large sandy beach and a short walk to the Medina. Free parking was useful. As it was winter we used the indoor heated pool and my son used the gym every day. The breakfast was very good if a little expensive. The WIFI was annoying. It was very good when working but we often had to reconnect. The bathrooms were a little bit tired.

Family

10/10

Exceptional

15 Dec 2018

Verified traveler

Location, amenities, lay out, accommodaions, mucic performed in the evening was great

8/10

Excellent

19 Nov 2018

Kate

The location is perfect. Very close to the Médina and right across the street from a wonderful beach.

Internet was iffy.

Breakfast was quite good with Vitamin water,

Leisure Friends

10/10

Exceptional

01 Nov 2018

Marko

Nice hotel by the beach, great spa and hamam facilities and an excellent swimming pool. Private beach and a bar on the beach.

10/10

Exceptional

28 Oct 2018

Joaquim

Very nice hotel

Great place, nice location, good breakfast and access to the beach

Partner

8/10

Excellent

25 Oct 2018

David

All hotel staff were lovely and helpful. The bed was amazing (very comfy), the private beach area is fantastic. The bathroom was a bit tired (shower fitting fell off) but functional. We had a room with city view which was just out onto a street. Other rooms had views of the pool or even better the sea which you might want to consider. Wifi is so good all the local kids line the streets to use it! (see photo :-)) Overall a great hotel.

Partner

8/10

Excellent

17 Oct 2018

Anon

Nice hotel, with own private beach and decent pool and within an easy walk of the old town Medina.
Obliging staff but just missing on 5* standard. Room service kept forgetting little bits, like replacing towels. Complimentry water provided everyday but no coffee machine and range of tea bags not topped up. Bathroom a bit tired looking. Complimentary arrival snacks were neither topped up nor removed when half eaten so attracted ants. But enjoyable stay and would stay again.