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Accommodation only. Meals are usually not included.
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8.8/10Excellent841 Reviews
Cleanliness9.2/10 9.2
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition8.8/10 8.8
Location9.0/10 9.0
Neighborhood8.8/10 8.8
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Irotama Lago
Located in the Pozos Colorados area just 20 minutes from Santa Marta, Irotama captures all the magic and enchantment of a luxurious Caribbean hotel.
Set in an impressive building with 166 guestrooms, these luxurious accommodations with ocean views in Santa Marta are located in the southern area of the Irotama Resort ecological complex.
The guestrooms, suites, apartment suites and penthouse are fully-equipped with comfortable furniture and amenities like pools, jacuzzis, hammocks and terraces with ocean views. Irotama del Sol: an enchanting hotel. This breathtaking resort is surrounded by nature and has tennis courts, a golf driving range and a kilometer long beach.
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Located in Santa Marta (Bello Horizonte), Hotel Irotama Lago is within a 10-minute walk of Bello Horizonte Beach and Zazue. This family-friendly hotel is 5.4 mi (8.7 km) from Rodadero Beach and 6.5 mi (10.4 km) from Blanca Beach.
Make yourself at home in one of the 188 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Santa Marta?
This hotel has 5813 square feet (540 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No rollaway/extra beds available
Professional property host/manager
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Minimum age for COVID-19 test requirement: 1
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We have included all charges provided to us by the property.
-
You need to know
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Facilities fee: COP 4300 per person, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Bello Horizonte Beach
0.5 km / 0.3 mi
Zazue
0.5 km / 0.3 mi
Cape Turtle Beach
4.1 km / 2.6 mi
Arrecife Shopping Center
7.6 km / 4.7 mi
Mundo Marino Aquarium
8 km / 4.9 mi
Rodadero Beach
8.7 km / 5.4 mi
Blanca Beach
10.4 km / 6.5 mi
Clinic El Prado
12.9 km / 8 mi
Parque de los Novios
13.3 km / 8.3 mi
Mayorship of Santa Marta
13.4 km / 8.3 mi
Santa Marta Cathedral
13.4 km / 8.3 mi
Santa Marta Beach
13.4 km / 8.3 mi
Old San Juan de Dios Hospital Museum
13.4 km / 8.3 mi
Marina Santa Marta
13.5 km / 8.4 mi
Santa Marta Theater
13.5 km / 8.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 1963
- Year of most recent renovation: 2025
- Number of floors (main building): 16
- Annexe (s): 2
- Suites: 44
- Bungalows: 58
- Villas: 24
- Accessible rooms: 3
- resort
- American Express
- Diners Club
- MasterCard
Show 75 more facilities & services
- Visa
- Maestro
- Visa Electrón
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Transfer service
- Secure parking
- Airport Shuttle
- Room service
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Medical serviceExtra charge
- Babysitting service
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Supermarket
- Shop
- Garden
- Terrace
- Concierge
- GymExtra charge
- Luggage room
- Clothes dryer
- Bar
- Restaurant: 9
- Poolside snack bar
- Conference room
- Meeting room
- PrinterExtra charge
- Business centre
- Audio-visual equipment rentalExtra charge
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 4
- Children’s swimming area: 1
- Sun loungers
- Parasols
- Children playground
- Kids’ club
- Entertainment programme for adults
- Entertainment programme for children
- Theatre / auditorium
- SaunaExtra charge
- Steam bathExtra charge
- Turkish bath (hamam)
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salon
- Beauty salonExtra charge
- Breakfast buffet
- Buffet lunch
- À la carte lunch
- Buffet dinnerExtra charge
- À la carte dinner
- Special dietary options
- Children get free accommodation, meals payable on the spot
- Identification card at arrival
- Non-smoking establishment
- Jet skiExtra charge
- Motor board rideExtra charge
- DivingExtra charge
- Table tennisExtra charge
- Fitness
- Beach volleyball
- Mini golfExtra charge
- TennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN LUXURYTWIN • LUXURYTWN.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
TWIN LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: TWN.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE LUXURYSUITE • LUXURY • 1 Bedroom • 105 m²SUI.LX
Room overview
Smoking room- Room size
- 105 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Alarm clock
- Cot on demand
- Wi-fi
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
Show all 16 amenities
- Mini fridge
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
SUITE LUXURY
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 105 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX
Room amenities
- Toiletries
- Alarm clock
- Cot on demand
- Wi-fi
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE LUXURYSUITE • LUXURY • 1 BedroomSUI.LX-1
Room overview
Smoking room- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Mini fridge
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
- Cot on demand
- Alarm clock
- Toiletries
Show all 15 amenities
- Hairdryer
- Housekeeping
- Shower
- Bathroom
- Direct dial telephone
- TV
- Radio
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
SUITE LUXURY
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX-1
Room amenities
- Mini fridge
- Centrally regulated air conditioning
- Individually adjustable air conditioning
- Safe
- Wheelchair-accessible
- Cot on demand
- Alarm clock
- Toiletries
- Hairdryer
- Housekeeping
- Shower
- Bathroom
- Direct dial telephone
- TV
- Radio
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 48 m²DBL.ST-1
Room overview
Smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Internet access
- Radio
- TV
- Direct dial telephone
Show all 19 amenities
- Hairdryer
- Shower
- Safe
- Housekeeping
- Cable TV
- Toiletries
- Alarm clock
- Cot on demand
- Wake-up service
- Wheelchair-accessible
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
DOUBLE STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Bathroom
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Internet access
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Safe
- Housekeeping
- Cable TV
- Toiletries
- Alarm clock
- Cot on demand
- Wake-up service
- Wheelchair-accessible
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 48 m²DBL.ST
Room overview
Smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Radio
- TV
- Direct dial telephone
- Hairdryer
Show all 16 amenities
- Shower
- Bathroom
- Housekeeping
- Toiletries
- Alarm clock
- Cot on demand
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
DOUBLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Housekeeping
- Toiletries
- Alarm clock
- Cot on demand
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 48 m²DBL.SU
Room overview
Smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Toiletries
- Housekeeping
Show all 16 amenities
- Safe
- Wheelchair-accessible
- Wi-fi
- Cot on demand
- Alarm clock
- Mini fridge
- Centrally regulated air conditioning
- Individually adjustable air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
DOUBLE SUPERIOR
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 48 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Room amenities
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Toiletries
- Housekeeping
- Safe
- Wheelchair-accessible
- Wi-fi
- Cot on demand
- Alarm clock
- Mini fridge
- Centrally regulated air conditioning
- Individually adjustable air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 BedroomDBL.SU-1
Room overview
Smoking room- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Cot on demand
- Alarm clock
- Toiletries
Show all 15 amenities
- Bathroom
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
DOUBLE SUPERIOR
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Room amenities
- Radio
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Cot on demand
- Alarm clock
- Toiletries
- Bathroom
- Wheelchair-accessible
- Safe
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Mini fridge
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN SUPERIORTWIN • SUPERIORTWN.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Irotama Lago
TWIN SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: TWN.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Irotama Lago
100
reviews shown
Ellen
I was disappointed that they had no English speaking staff.
When you choose breakfast included, they say you can go to the buffet or a sit down restaurant. If you choose to go to the sit-down restaurant, they don't tell you that it is ala cart. You must pay for juice, coffee and toast.
When you choose breakfast included, they say you can go to the buffet or a sit down restaurant. If you choose to go to the sit-down restaurant, they don't tell you that it is ala cart. You must pay for juice, coffee and toast.
Claudia Patricia
10 out of 10 excellent hotel
Gloria Patricia
Excellent experience
Rolando
Beautiful resort. Room was huge and very comfortable. Breakfast buffet daily incredible! I would stay there again!
Hernan
Good
Karla
Beautiful experience, delicious food, clean rooms, but staff could be friendlier at the front desk
Ricardo
Una excelente opcion en Santa Marta. El desayuno muy bueno. El personal muy gentil.
Eran
Great location - Highly recommended...
Ricardo
We really enjoyed the property and people were very helpful, the personnel promptly provided any service needed. Food at the restaurant by the beach was very good, but for the most part we experienced food outside.
The hotel was exceptionally well clean, and the cleaning personnel did an amazing job every day they visited our suite.
The hotel is very well maintained, it offers a really nice experience given it has heritage of over 40 years of being built. We really enjoyed staying at the Irotama Lago.
The only issue we had was at check-in were the front desk processed the transaction in USD at the card device and it resulted in unnecessary additional charges due to currency TRM fees. Just make sure that you are charged in local currency.
The hotel was exceptionally well clean, and the cleaning personnel did an amazing job every day they visited our suite.
The hotel is very well maintained, it offers a really nice experience given it has heritage of over 40 years of being built. We really enjoyed staying at the Irotama Lago.
The only issue we had was at check-in were the front desk processed the transaction in USD at the card device and it resulted in unnecessary additional charges due to currency TRM fees. Just make sure that you are charged in local currency.
Angela Maria Vargas
Yes
Carolina
Todo es muy bueno en Irotama. La única sugerencia es que el dia del check out si el vuelo es tarde tengan opciones para prestar las toallas de playa y ser mas flexibles
Cindy
Clean room,
Patricia
Great location. Food needs improvement
Mike
The beach and pool were really nice but for a place like that it felt like it should be all inclusive. I guess I'm used to the Mexican hotels where that's pretty standard. It was a nice relaxing stay though
Esteban
Great place all in all
Santiago
Great location
Elena
breakfast was ok staff was amazing made it verry dificult to pay with cash
rodolfo
Breakfast was okay; lunch was amazing. Security guards are a little intense, but I'd rather them be intense. they dont except cash but they should
Anthony
Great place to stay.
I didn expected to be that nice..it really was and clean
I stood at the lago.
It was very close to the main pool..it was just perfect
Cab/uber ride to rodadera it isnt far quick cheap ride l, and to the city of santa marta it isnt far either..
It is a very nice place
I didn expected to be that nice..it really was and clean
I stood at the lago.
It was very close to the main pool..it was just perfect
Cab/uber ride to rodadera it isnt far quick cheap ride l, and to the city of santa marta it isnt far either..
It is a very nice place
FRANCISCO
Beautiful stay. Nice installation food and services.
Diana
Great staff and perfect amenities for a family trip.
Javier F
Clean room, pretty good shape of the room
ALEX MARIO
Great place. Room was nice and the staff was great and safe.
Carlos
Well i have been in this hotel for many years. But it has lost the friendly hosting.
Janitors and front desk no issues they were very nice and rooms cleaned.
- i couldnt order ice for my cooler and they dont sell ice either. They only offer ice for room service and only offer a small bucket.
- the waiting staff in the pool restaurant during breakfast is terrible. I ordered coffee 3 times after 30 min i got coffee.
- dinner choice i ordered the food it took 1 hour to be served and when i asked the waiter she responded with an attitude and a high tone voice said the dinner was put in only 45 min ago and i have to wait….Not a way to talk to a customer
- when i checked in they didnt take a card so everytime i wanted to order somthing i need to pay for it on the spot.
I wanted to relax and on the contrary the service made me unsettled and uncomfortable.
I think its the management and process work flow of the hotel it lost the care of the customer needs and made the process so commercial driven. I felt i was in a supermarket t
trying to get the things i wanted instead of being served and relax with the family.
Instalations are nice but service was not good
Janitors and front desk no issues they were very nice and rooms cleaned.
- i couldnt order ice for my cooler and they dont sell ice either. They only offer ice for room service and only offer a small bucket.
- the waiting staff in the pool restaurant during breakfast is terrible. I ordered coffee 3 times after 30 min i got coffee.
- dinner choice i ordered the food it took 1 hour to be served and when i asked the waiter she responded with an attitude and a high tone voice said the dinner was put in only 45 min ago and i have to wait….Not a way to talk to a customer
- when i checked in they didnt take a card so everytime i wanted to order somthing i need to pay for it on the spot.
I wanted to relax and on the contrary the service made me unsettled and uncomfortable.
I think its the management and process work flow of the hotel it lost the care of the customer needs and made the process so commercial driven. I felt i was in a supermarket t
trying to get the things i wanted instead of being served and relax with the family.
Instalations are nice but service was not good
Juan M
bien cuidado, mucha belleza natural, buena seguridad en el area
Nicole
Good but still 3 star due to cleaning
The bathrooms at the rooms are not cleaned well. Specially the showers. All have mold.
House keeping don’t clean well and forget to leave towels and supplies.
House keeping don’t clean well and forget to leave towels and supplies.
Rachel
Excellent ubicacion hotel personal comidas esquisitas todo exelente lo repeteria mil veces
Bleidis
The Hotel is very nice, The staff is very friendly and competitive but Expedia is promoting a false advertising. This place is not all inclusive, VIP doesn’t exist!! I spent my whole vacation waiting for Expedia to “resilve” the issue necer heard from them!! Thinking about if I would use Expedia again to buy my vacation.
Gloria
I made this reservation for my mom, she said it was a amazing! Beautiful property on the beach, nice restaurants, pool and nature. Her room has a gorgeous view of the pool and ocean! She did say that all staff was so nice & helpful! You don’t have to leave the hotel for anything, and she enjoyed very much her stay there! Will come back!
Maria
Breakfast and dining buffet was great with many óptimos, the opportunity of use differences towers was fine
Belkys Carolina
Several food options, all very nice.
The room was clean with comfortable beds
The room was clean with comfortable beds
Tatiana
Overall great resort, especially if you have children.
The birds at the buffet area are a nightmare, but it compensates with the lovely staff.
Great views from el Lago tower, and pools were fun.
The birds at the buffet area are a nightmare, but it compensates with the lovely staff.
Great views from el Lago tower, and pools were fun.
Pablo
Very clean. And helpful staff
Brayan
Experiencia decepcionante en el Hotel Irotama — Desinformación y mal servicio
Soy residente permanente en Estados Unidos y ciudadano colombiano. Ingresé recientemente a Colombia y, como ciudadano, utilicé el sistema de registro biométrico (registro de iris) para ingresar al país, lo cual evita la necesidad de sellar el pasaporte. Esta modalidad está plenamente reconocida por Migración Colombia.
Antes de viajar, consulté la página web del Hotel Irotama, donde claramente indican que los ciudadanos colombianos residentes en el exterior pueden quedar exentos del IVA si presentan su documento de residencia extranjera, sin mencionar que el sello en el pasaporte sea obligatorio. Con base en esa información, no solicité que me sellaran el pasaporte.
Lamentablemente, al momento del check-in, la persona que nos atendió desconocía esta normativa y afirmó que era obligatorio tener el sello de ingreso o un registro migratorio, el cual tiene un costo adicional y tarda alrededor de 15 días en ser procesado. Solicité hablar con un supervisor y, para mi sorpresa, él tampoco estaba al tanto de las políticas actualizadas publicadas en el propio sitio web del hotel. Ambos insistieron en cobrar el IVA, asegurando que \"podría solicitar el reembolso al salir del país\", lo cual en Colombia es, en la mayoría de los casos, una ilusión burocrática o una pérdida de tiempo.
Además de este grave problema de desinformación y maltrato al cliente, el servicio no estuvo a la altura del precio. Solo
Soy residente permanente en Estados Unidos y ciudadano colombiano. Ingresé recientemente a Colombia y, como ciudadano, utilicé el sistema de registro biométrico (registro de iris) para ingresar al país, lo cual evita la necesidad de sellar el pasaporte. Esta modalidad está plenamente reconocida por Migración Colombia.
Antes de viajar, consulté la página web del Hotel Irotama, donde claramente indican que los ciudadanos colombianos residentes en el exterior pueden quedar exentos del IVA si presentan su documento de residencia extranjera, sin mencionar que el sello en el pasaporte sea obligatorio. Con base en esa información, no solicité que me sellaran el pasaporte.
Lamentablemente, al momento del check-in, la persona que nos atendió desconocía esta normativa y afirmó que era obligatorio tener el sello de ingreso o un registro migratorio, el cual tiene un costo adicional y tarda alrededor de 15 días en ser procesado. Solicité hablar con un supervisor y, para mi sorpresa, él tampoco estaba al tanto de las políticas actualizadas publicadas en el propio sitio web del hotel. Ambos insistieron en cobrar el IVA, asegurando que \"podría solicitar el reembolso al salir del país\", lo cual en Colombia es, en la mayoría de los casos, una ilusión burocrática o una pérdida de tiempo.
Además de este grave problema de desinformación y maltrato al cliente, el servicio no estuvo a la altura del precio. Solo
Trixy
The bed was super comfortable. There were plenty of dining options between all of their properties.
Angel rafael
Very amazing place
Alberto
The place is so beautiful, people are kind and helpful. however they charge me more on top of what i paid to expedia, for expedia had not informed. Also the issue with towels, i think a five star hotel should not be so mean with changing towels
Santiago
Excelente servicio especialmente a la mesera Janni que con su sonrisa y amabilidad hicieron nuestros días muy agradables, así mismo nuestro botones Samuel que desde el primer día de nuestras vacaciones estuvo pendiente de nosotros que gran persona muy servicial. Por otra parte sería de gran importancia mejorar la sala de hospitalidad con más baños disponibles y vertieres más cómodos.gracias y hasta una nueva visita. Santiago Guzman
Israel
Great
Adriana
Fun trip , everybody was so nice and helpful at the hotel
javier
Great place family friendly. Food is average but service is good. Nice beach and good security.
Zeydy
The hotel was amazing, easy check in. They offered transportation from the aipoort. The staff was really friendly. A lot of food options inside the resort. Nice pools, easy to walk and from the beach. They offered multiple activities during the stay.
Jose
The hotel is so nice and clean
Adriana
It is a great hotel located in front if a good beach and the staff is very friendly.
Lissetty
Food was amazing. Very safe place and a lot of things to do. Staff and service were great.
Definitely will be back.
Definitely will be back.
Pedro
From day one until
Matthew
Great staff and location.
Gladis
excellent hotel facilities , attention and clean 100
Carlos
Great experience. Highly recommended
Jean Jamil
This is a very nice resort. The staff is friendly and helpful. The facilities are great. One thing to improve would be to lift the restrictions to order food from the swimming pools from 12 to 3 pm because they want to force people to go to the restaurants for lunch, but people should be free to choose.
Paola Andrea
I like everything
Matteo
Muy agradable, comida, playa muy limpia, muchooo vendedor pero es a veces inevitable. Lo único q tengo queja es el transporte de un hotel al otro. Cuentan con varios carros de golf para transportar, pero sus horarios no son muy convenientes para los q madrugamos. En general muy bueno
Carlos
We absolutely loved our stay at this beautiful hotel! It's in a fantastic location, and the food is just amazing. It's also super kid-friendly and has a modern vibe that we really appreciated. Plus, it’s packed with great amenities. The service was top-notch too!
Nicole
I really loved the hotel. The bungalow rooms are nice. You see nature and the beach is nice. Sand is dark but soft.
Breakfast buffet is very good. Food at the restaurants is very good and not expensive at all. Every one was very friendly. I would like to come back again.
Breakfast buffet is very good. Food at the restaurants is very good and not expensive at all. Every one was very friendly. I would like to come back again.
Brenda
Amenities.
Verified traveler
Very beautiful family-friendly place to stay. Luxurious hotel. Food is the only negative. It is ok, but not outstanding. Great staff :)
Nada
Excellent !
Juan
Que hubiera un discobar
Dominic
The hotel is very close to the airport and offers an efficient free pickup service.
The architecture and the interior design are extremely tasteful and are harmonious with the landscape and the building styles of the region.
The staff are attentive, helpful and competent.
The room was very well equipped and comfortable. We had a stunning view of the sea and mountains.
There are several large and attractive swimming pools, including slides. There is a lake where you can look at iguanas. The hotel backs onto a (not private) beach where a helpful member of staff will provide you with seating. The beach is functional - not the most beautiful but clean enough and the water is calm enough to swim in. The whole setup is fantastic for kids.
The buffet breakfast (included in the price) was excellent in variety, quality and quantity.
The Irotama - in its cuisine, design and activities - clearly seeks to showcase elements of the regional culture. As far as big hotels close to the airport go, this one offers a relatively \"authentic\" experience.
Two small gripes. The pools close at 7pm. The lunch and dinner options (not included in the price - we went for the \"budget\" options) were not up to the quality of the breakfast.
In summary - if you want to relax and enjoy a bit of luxury in beautiful surroundings in a convenient location by the sea, this is perfect. On the other hand, if you want to visit picture-postcard tropical beaches you're better off staying nearer Tayrona park.
The architecture and the interior design are extremely tasteful and are harmonious with the landscape and the building styles of the region.
The staff are attentive, helpful and competent.
The room was very well equipped and comfortable. We had a stunning view of the sea and mountains.
There are several large and attractive swimming pools, including slides. There is a lake where you can look at iguanas. The hotel backs onto a (not private) beach where a helpful member of staff will provide you with seating. The beach is functional - not the most beautiful but clean enough and the water is calm enough to swim in. The whole setup is fantastic for kids.
The buffet breakfast (included in the price) was excellent in variety, quality and quantity.
The Irotama - in its cuisine, design and activities - clearly seeks to showcase elements of the regional culture. As far as big hotels close to the airport go, this one offers a relatively \"authentic\" experience.
Two small gripes. The pools close at 7pm. The lunch and dinner options (not included in the price - we went for the \"budget\" options) were not up to the quality of the breakfast.
In summary - if you want to relax and enjoy a bit of luxury in beautiful surroundings in a convenient location by the sea, this is perfect. On the other hand, if you want to visit picture-postcard tropical beaches you're better off staying nearer Tayrona park.
Dorothy
Our entire stay was wonderful. We adventured to various destinations (Santa Marta, Minca, and Tayrona). The staff was very helpful in getting us to and from these locations (getting back from Tayrona would have been difficult without their assistance in setting up a taxi both directions). They were also extremely helpful in answering all of our questions throughout our stay.
We really wish we spent more time in this wonderful resort, as it has many amenities, including multiple very nice, clean pools, bars and restaurants, beach access (private, however vendors will hassle you constantly to buy their product or service), and a wonderful atmosphere.
The only knock we have is that the restaurants are relatively sub-par, although there are several options.
This area of Colombia does not have many English speakers, so come prepared with a little bit of Spanish and a language translation app; it will help a lot. Some of the staff know enough English to help out, but it’s best to have your app handy.
We really wish we spent more time in this wonderful resort, as it has many amenities, including multiple very nice, clean pools, bars and restaurants, beach access (private, however vendors will hassle you constantly to buy their product or service), and a wonderful atmosphere.
The only knock we have is that the restaurants are relatively sub-par, although there are several options.
This area of Colombia does not have many English speakers, so come prepared with a little bit of Spanish and a language translation app; it will help a lot. Some of the staff know enough English to help out, but it’s best to have your app handy.
Isabel
Irotama fue muy buena experiencia. Todos los trabajadores muy queridos. Hasta el perro de nosotros lo trataron súper bien! Le dieron cama y todo! Volveremos a pasar vacaciones en el Irotama.
Alice
nice resort
Very nice resort great location. Various restaurants and lots of pools to choose from.
Carolina
Trouble to check in / Problemas con el check in
The place is as described on the page, it feels like home and the view from the balcony is beautiful, you can see the sunrise, the pools and it is full of trees and many little birds.
The food is delicious, they have a different menu, I was traveling with my daughter and she enjoyed it. The only horrible thing that happened to me when I arrived at the hotel, they couldn't find the check in and that was when I showed the payment and the confirmation number. It was horrible. I waited 1 hour and nobody knew anything. My aunt, who was the one who did everything in the USA, called hotels.com and they called me and the charge and everything appeared, but at the hotel nothing, very disorganized, terrible. If you bring a girl, they ask for the birth certificate to enter.
El lugar es como lo describen en la pagina, se siente como en casa y la vista desde el balcon es bellisimo puedes ver el amanecer, las piscinas y esta lleno de arboles y muchos pajaritos.
La comida es deliciosa tienen un menu diferente, yo viajaba con mi hija y ella lo disfruto. Lo unico horrible que me paso cuando llegue al hotel no encontraban el check in y eso yo mostrando el pago, e lnumero de confirmacion fue horrible fue 1 hora esperando y nadie sabia nada, mi tia que fue la que hizo todo en USA llamo a hotels.com y ellos me llamaron y aparecia el cobro y todo, pero en el hotel nada muy desorganizados terrible. Si llevas una nina te piden la partida de nacimiento para entrar.
The food is delicious, they have a different menu, I was traveling with my daughter and she enjoyed it. The only horrible thing that happened to me when I arrived at the hotel, they couldn't find the check in and that was when I showed the payment and the confirmation number. It was horrible. I waited 1 hour and nobody knew anything. My aunt, who was the one who did everything in the USA, called hotels.com and they called me and the charge and everything appeared, but at the hotel nothing, very disorganized, terrible. If you bring a girl, they ask for the birth certificate to enter.
El lugar es como lo describen en la pagina, se siente como en casa y la vista desde el balcon es bellisimo puedes ver el amanecer, las piscinas y esta lleno de arboles y muchos pajaritos.
La comida es deliciosa tienen un menu diferente, yo viajaba con mi hija y ella lo disfruto. Lo unico horrible que me paso cuando llegue al hotel no encontraban el check in y eso yo mostrando el pago, e lnumero de confirmacion fue horrible fue 1 hora esperando y nadie sabia nada, mi tia que fue la que hizo todo en USA llamo a hotels.com y ellos me llamaron y aparecia el cobro y todo, pero en el hotel nada muy desorganizados terrible. Si llevas una nina te piden la partida de nacimiento para entrar.
ROXANA
everything was a logical walk from our bungalow, a lot of natural spaces, it shows the café taken to maintain the plants and vegetation. Clean. Well kept. As a matter of fact there's some remodelation going on
Anita
beautiful resort, just needed more sun umbrellas around the pool
Sandra
8,9
Staying in Irotama has always been fun, the recreation is excellent, the service and cleanliness are very good. The food in the restaurants, however, was not good enough for the price they charge, which is very high. The buses need to be fixed because the air conditioning does not work well and the bar in the room was empty. There is a minimarket, but it is really very poor.
Natasha
This was one of the best resorts I have ever stayed out. The beach, pools, staff and menu were amazing. I can not wait to come back.
Luis Enrique
Lovely place. Excellent food, perfect for families and all kind of people. Nice tennis courts, night shows...a really good place.
Ligia
To many mosquitoes, only one restaurant with air conditioning, the prices they charge are very high/expensive for the hotel and the amenities they offer, the restaurant prices are very high/expensive , the beach is not private, it belongs to the entire town, including dogs.
I will not stay at this hotel no more and will not recommend it to no one.
I will not stay at this hotel no more and will not recommend it to no one.
Jorge
No entertainment
Bibiana
Siempre será una gran opción para vacaciones, el lugar es hermoso, lleno de naturaleza y el servicio es superior! El staff súper atento y dispuesto, dando la milla extra! Me encanta pasar mis días libres en el Irotama
Gregg
Didn’t feel the water in the gulf was very clean. The air pollution was bad.
Ximena
The food, the service, all the workers there are excellent!
Luis
Good
Jorge
Not entertaining, Too Plain,
Hector
Charming resort in a lovely forest like secluded setting. For the authentic experience it's worth staying at the bungalows or bohios.
Melissa
*
Mario
Great, short getaway
Couple's vacation
DAVID GARDUNO
We liked everything!
from the moment we were picked up from the airport ,even though we were late due to a delay of the flight .
The whole staff was wonderful,the food chices were good,
and the drinks were very delicious.
We definetly coming back again.
from the moment we were picked up from the airport ,even though we were late due to a delay of the flight .
The whole staff was wonderful,the food chices were good,
and the drinks were very delicious.
We definetly coming back again.
Verified traveler
Unfortunately the beach was closed on my stay there and when I asked why they didn’t advertise so I wouldn’t stay there, I was given a lame excuse(not worth mentioning). This is a resort so a beach matters. Next I checked in at the main building then when I was at my building I had to do the check in all over again. Why twice I don’t know but it is a long slow process. Then they asked me to pay. I already paid and showed my receipt but they still didn’t believe me. So it took even longer and many calls before they realized I did pay. Room was beautiful but so hot and humid. It took a while for it to cool down once the air conditioning was fixed. They did that quickly I must admit Buffet breakfast was ok. 6 out of 10. My tower was on one end and the pools on the other end. Shuttle cart. English extremely limited.
Ronald
There are 5 hotels in this resort and the pictures are from the newest unfortunately we booked the oldest without knowing there was a difference. We gave up the remaining 3 nights and switched to the Hilton
Zak
This is a perfect place for families and people looking to get away. You truly don't have to leave the property. All food options were tasty and the staff was incredible. The pool area was spacious and the beach had plenty of staff and security to make perfect for relaxation without worry. We highly recommend. 10/10.
Rosa
The hotel restrictions were excessive. The service in all the resort was extremely slow! The pool time and towels were very limited.
Carlos
I love irotama. We had a wonderfull experience. Beach and rooms are the best.
Camilo
Overall rating was 3 based on the fact of limited buffet and quality of food. I am not saying the food was bad, but had higher expectations if you compare to buffets in 5 star properties around the Caribbean or south east Asia. Operational staff were extremely attentive and would go above and beyond to make sure you were looked after, only hiccup is the security guards within the perimeter who as on a constant power trip and trip people outside of your party like trash. My elderly parents were staying near by and would come to pick me up in a taxi to go for dinner in the old city or drop me off and then we would plan to walk together to their place…. Anyhow, the security guard suggested they needed to be escorted as they were afraid the resort facilities would be used. Really? Treat like that a 70year old that can only walk slowly, to go with his son and wife to the other side of the resort via the beach, do we pose any type of security threat? Come on. I received an apology from a staff member, but unfortunately it happened again on 2 other occasions.
manuel
Didn't like anything about this hotel very unsatisfied, not recommended to no one
karen
ambiente familiar, muy comodo , el servicio increible
Johana
nice pools
Leonardo
I loved everything about this resort … I can’t not have one complained about this place …
Gift
Will come back, great service
Santa Marta beaches are really beautiful, the hotel is in a great location and it has all the services you need, comfort, food, spa, pool, beaches, etc. Service is always great.
natalia
A great resort, compared to the price of other hotels close by, this one is by far the best option if you want to relax by the beach and the pool. It has easy access to the beach with tents and chairs available all along the hotel. There are multiple pools to pick from, with a big one in the middle that’s great for kids. The service staff is very attentive and polite, the breakfast buffet is great, with plenty of options to pick from. There’s something for everyone and there’s a small shopping center at walking distance but getting a taxi from the hotel is safe and sometimes cheaper than getting one outside.
Kyle
Disappointed with two things. First, I really wanted to get a massage while staying here. I tried contacting the property in advance but they were very hard to reach and told me that I would have to wait until arrival to book a spa appointment. When I eventually arrived and asked for an appointment there were no spots available during our stay. It was really important to me to get a massage and was the whole reason I booked a hotel with a spa. Really disappointing honestly.
ANDRES
Excellent hotel, have to be careful if you go out to the mall walking is not safe.
Dwight
How can they charge a fee to exchange the beach towels unless you use them for 48 hours? This is appalling and should be changed! Also, noticed that construction was taking place in the bar area and one of the pools was closed. This was not disclosed!
angela
Some remodeling at the bungalows will be good .
angey
Please be careful! They didn’t charged me anything until I got there but the price completely changed not even close to what I made the reservation for with Expedia. They tried to get out of me another $600-$700 dollars more but because I am Colombian i know the exchange rate and I asked them to return my money and found another hotel ! If you are a foreigner please be careful they will try to get the most money of out you.
Zhimon
The concierge staff don’t speak English
not helpful
They arrange a ride with a shady driver who wanted $150 USD a day in advance!
not helpful
They arrange a ride with a shady driver who wanted $150 USD a day in advance!
Ruth
Our stay was great.
Nazy
We had a fantastic time , in Irotama , staff were friendly , and beach was beautiful, we enjoy our time and we come back
WAYNE
the info. about the hotel was wrong. they say 6 to 7 restaurants wrong. Only 2. No one could speak english. The front desk I ask about food say yes show map where . Walk all over nothing
Location & surroundings
Hotel Irotama Lago
Km 14 Via Cienaga, Santa Marta, Colombia
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Hotel Irotama Lago
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