Name: Palma Rima
Address: Kololi, Western Division, Kololi, GM

4/10

Poor

05 Apr 2026

Alicia

This was the worst hotel in gambia. It started with the fee to check in early $1500 dalasi (no one can control when their flights come in) you should be able to check in early if the hotel is not full and your guys were definitely not full the 3 weeks that I stayed. We got to our room and the toilet wouldn't flush and we had no AC. After traveling I couldn't even stand in the room because I couldn't breathe. I went to reception and they were going to charge $1000 dalasi a day which would have been well over $20,000 dalasi for AC. There is no tea kettle, coffee or anything for your guests. EVERYTHING is a charge, so even though it's cheap all the extra fees add up to the stay being very expensive. The blankets and pillows are stained.blankets are rough from over usage. The \"free\" breakfast is a joke, offering only a limited amount and once food is complete they do not refill it. The gambian workers are expected to do mutiple jobs for very little pay. The grounds are horrible and everything is dying and there are no flowers.You should be ashamed of yourselves for allowing the corruption inside the hotel. You use old photos from the past to advertise on your website which does not truly let a guest know what they are getting into.I have never seen a hotel like this before. This should be a 1 star hotel for all the things you don't offer. I will post reviews everywhere I know so that someone can take their hard earned money to another hotel that treats their guests better.

Partner

6/10

Pleasant

15 Feb 2026

John

Yes

8/10

Excellent

12 Feb 2026

Kathryn

The room was kept spotless by francis who went above and beyond looking after us. The whole hotel was spotless.
All staff were nice and helpfull.

Leisure Partner

6/10

Pleasant

28 Jan 2026

Vanessa

Spacious room. Basic but clean. Comfortable bed. Lovely staff. Great pool area. Lots of trees and birds. Basic breakfast. We were happy for the price we paid

Partner

4/10

Poor

28 Jan 2026

Bakary

Bad hotel

Self

4/10

Poor

29 Dec 2025

Bertilla Aye

room neglected

10/10

Exceptional

07 Dec 2025

Sara

The Deluxe Bungalow was absolutely perfect for our needs and everything within it worked flawlessly. Sarah kept the bungalow spotlessly clean throughout our entire stay.
Incredible Staff Service
The staff were all nothing short of amazing. When we unexpectedly became ill during our visit, one of the incredible team members came directly to the bungalow, took our shopping list, and went to the supermarket for us. This act of kindness speaks volumes. I sincerely wish I could recall his name—that's what I mean when I say the staff at this hotel are truly exceptional! They treated every guest with the same level of outstanding care and consideration.
A Perfect Getaway
We will definitely be returning next year and planning a longer stay. My birthday trip was simply amazing. One final, but important, note: the air conditioning in the bedroom bungalow was perfect and, even better, was included in the price.
See you next year, Palma Rima Hotel!

Leisure Friends

8/10

Excellent

04 Dec 2025

Marlon

Very well kept grounds and rooms

Partner

4/10

Poor

26 Nov 2025

David

No Air Con in the room just a fan.
Money was lost from room and manager has declared there is a problem with thefts from guests rooms. We were not advised about this on arrival.
Pool was tinted green on arrival. This may be due to late rainy season but would have liked to of seen attempt to clean sooner.
Breakfast was very basic for all guests.
Large construction going on behind apartment block.
Pool view apartments being blocked by trees on many rooms.
I know we used this hotel due to it being cheap but feel fell well below standard.
Very tired property in need of lots of tlc to keep it running.

Business

4/10

Poor

24 Nov 2025

Karen

I booked 3 rooms for myself and friends. We booked economy rooms which turned out to be building site view rooms.. dust from the 50 odd men working from dawn till dusk. I refused the rooms and spent all afternoon hoping to come to a compromise. These rooms should be advertised as building site view rooms.I was charged an extra £10 per night per room. The building is very tired' furniture falling apart and like a prison block. Managment are terrible and only interested in taking peoples money. Everything costs extra too. All the staff were amazing.

Leisure Friends

4/10

Poor

22 Nov 2025

Michelle

Had to pay extra for fan fridge plus the main downside was safety

2/10

Poor

17 Nov 2025

Marcus

No air conditioning when we got there.
Toilet not flushing
We requested a better room.
We then had to pay more.
They wouldn’t give us a fridge or air conditioner until we paid upfront
Service was really bad

Leisure

6/10

Pleasant

16 Nov 2025

Karen

Having booked this hotel as economy I was not expecting to much ... however I was not expecting to look over a building site I had not been told about, and only told by a friend who had booked in the day before. Having paid the day before I travelled an addtional nearly £100 upgrade to Standard Room, it is nothing like the photos shown on the Palma Rima site. I STRONGLY RECOMMEND if you have booked Palma Rima hotel you find out which room you have been allocated before travel. I will try to up load photos of how close building site is to property. If you are allocated room room on building site side of hotel , you can expect early morning noise, dust from building works and very unhelpful Management. Also high costs of extras like fridge, safe, extra fans hire etc that makes this non economy stay. What made my stay good is the most amazing staff, always friendly, polite and helpful ... Management could learn a lesson from their staff. Just as a foot note I have worked in hospitality for many,many years, and in hospitality management now, and never met such poor Management ... but also never met such amazing staff ... I would happily hire anyone of the staff I met, I really mean that. I write this review to help but please check your allocated room

Friends

6/10

Pleasant

07 May 2025

Verified traveler

Palma Rima has a beautiful Garden, room is cleaned daily, a very large pool.

Self

6/10

Pleasant

18 Feb 2025

Kevin

Very nice hotel the rooms need up dating but i love the places thanks

Business_and_leisure Self

10/10

Exceptional

14 Jan 2025

william

The hotel's location was absolutely perfect , right in the heart of the city, within walking distance to all the major attractions, restaurants, and public transportation, making it easy to explore everything

Business_and_leisure Family

10/10

Exceptional

27 Dec 2024

Mallory

Lovely staff and short walk to beach

Business_and_leisure Partner

6/10

Pleasant

10 Nov 2024

Jerome

Friendly staff.

Business Self

6/10

Pleasant

25 Mar 2024

Diana

Breakfast needs to have more variety.

Leisure Partner

8/10

Excellent

12 Jan 2024

Emma Victoria

The location of the Palma Rima is excellent and the bungalows are a good size and in nice grounds. The staff are all excellent particularly the reception staff and money exchange (safe) man (Buba Demba) and all of the security and cleaning/maintenance staff who we had most dealings with. The breakfast is not the best however with limited choice. We also never ate or drank in the hotel due to the cost.

Leisure Friends

2/10

Poor

04 Jan 2024

Tamba

They properties landscape was not maintained. The room needs updating. The shower looks nasty. Grout very dirty.

2/10

Poor

29 Nov 2023

Zainab

I absolutely hated this property and left a week early. Breakfast is limited and lacks variety. Poor and delayed response from management for an upgrade even though vacancies existed. Ground staff did their best. It took ages for my reservation to be sorted out when I arrived. Absolutely awful place.

10/10

Exceptional

19 Nov 2023

D

I will be back

I have stayed here many times and found the staff to be excellent.
Large pool and great location for the bars and beach
It is no 5 star hotel but you get value for money and a feeling of space as you walk around the grounds

Self

8/10

Excellent

15 Apr 2023

Ricky

Okay

Made me pay extra for aircon and a fridge around £80 for a week . Hotel staff brilliant, breakfast pretty average. Restaurant food prices ridiculous compared to local restaurant prices . Also had numerous issues with my partner bringing her friend in to the hotel for drinks .I wouldn’t stay there again

Partner

10/10

Exceptional

28 Feb 2023

Tyrone

The Bomb

I had a bad experience at another hotel. I loved Palma Rima. Staff was excellent. The room stayed clean, and the pool was great everyday.

Self

10/10

Exceptional

13 Jan 2023

Nicolle

Very friendly and helpful staff. Fun safe clean environment

Partner

10/10

Exceptional

11 Jan 2023

Nicolle

Very friendly staff and beautiful hotel! Breakfast was nice and fresh every morning. And all for a reasonable price. I really enjoyed my stay !

Partner

10/10

Exceptional

18 Nov 2022

David

A great way to spend a couple of weeks

Plenty of room to move around, spacious pool area with great bar and screens for watching the World Cup.
Approachable management and friendly staff with a desire to help and assist you.
So handy for the beach and all the amenities of Palma Rima road
Lie by the huge pool with a cool drink and watch the palm trees sway in the breeze

Friends_and_family Friends

8/10

Excellent

27 Oct 2022

RUFIKAT

Clean and Excellent staff

Business Self

6/10

Pleasant

26 Oct 2022

Muhammed

Better

Leisure

8/10

Excellent

31 Mar 2022

Ousainou

Good

Business_and_leisure Self

4/10

Poor

20 Feb 2020

MONICA

The positives

Partner

8/10

Excellent

26 Feb 2019

Thomas

Lovely hotel. Lovely people. Shit Wi-Fi.

Me and my friend decided to book two nights at Palma Rima to celebrate my birthday. We booked the stay an hour before we got there, and therefore there was some confusion about the check-in. Once we got in we was able to enjoy the nice pool area and the beautiful facilities. The service was very good and people are very friendly.
The biggest drawback was the internet. And that was something we heard other guests complain about over and over again. We decided to visit a nice hotel to relax and connect with our family and friends, but we were not able make a simple video-call even though we sat in the reception where the internet should be best.

Friends

6/10

Pleasant

22 Jan 2019

AndyMoth

Nice big pool with plenty of sun loungers & shade. Pretty basic rooms but quite big if you stay in the bungalows. However terrible mattresses with springs sticking through that made for a poor night's sleep, even with two of these rubbish mattresses on the beds it wasn't much better. Breakfast was decidedly average every morning. We wouldn't return and certainly can't recommend.

2/10

Poor

23 Nov 2018

Lexi

The photos advertised online are of hotel bungalows and NOT the standard hotel rooms which are like prison cells with old furniture and uncomfortable beds, their was no fridge or tv which is normally standard at most hotels but was available for rent at £40 a week extra. Breakfast was the same everyday, (full English option) with tea, coffee or juice. The only decent part of the hotel was the lobby, the pool area and some bungalows but are very hot and stuffy with no air-con unless you pay for it. (I know this because I had relatives stay in one) AVOID THE STANDARD ROOMS AND GET A BUNGALOW IF YOUR REALLY NEED TO BOOK THIS HOTEL.

4/10

Poor

22 Mar 2018

Daniela

BAD HOTEL CLOSE TO BEACH.

dirty bed wear and towels, too old floor cover.Fun so noisy and look will fall down on the head. The room full with mosquitoes.weak cleaning. Breakfast poor- small choice, for last people no what to eat. Staff is standing around you and looking on you as they wanted to take off food what you are eating. In dinner too small portions what staff putting on your dishes. Too expansive- for one person - 34, for two - 37 per night. Don`t advice nobody this hotel.

8/10

Excellent

11 Feb 2018

Mandy

Bargain winter break

Stayed for a week, which I think about the right time. Not going to slate the hotel as you cannot compare with the likes of Spain or Egypt! This is Gambia and very poor, however the place was clean and the staff couldn't do enough for you! Lots of bars/restaurants nearby and the beach is nice. Yes u do get pestered by locals although a lot of them just want to talk to you, most are wanting to sell you something. We did not feel intimidated at all but it does get a little annoying after a while.
Breakfast at the hotel was adequate and the snacks at the petite cafe were great at lunchtime, beer cheaper there than at the shine bar too!
Room was in the block and to be fair was fine, roomy and clean! We didn't use ceiling fan as no need to, not baking hot! We looked out onto wasteland and local market which we found really interesting to watch - the real gambia and how the people live.
I would recommend the hotel for the price paid it was great just don't expect luxury.

Partner

8/10

Excellent

07 Dec 2017

Sharon

Hotel basic but very clean .. Staff very friendly and helpfull.. Pool area very good plenty of sun-beds.. Few nice restaurants nearby and not far from main strip..

Partner

6/10

Pleasant

31 Mar 2016

michael

Gambia holiday

Enjoyed our holiday excellent weather but I must say the the hotel is in desperate need of updating also the drinks prices are nearly double to elsewhere in The Gambia

Family

8/10

Excellent

14 Mar 2016

Deej

Great location, amazing staff.

Good base.
Very basic, but needs some big investment.
The staff are a huge credit, and don't deserve the way they're treated by management.
They're penniless and hungry, but leftover food is thrown away.
The hotel ownership do not deserve our hard-earned money.

6/10

Pleasant

11 Dec 2015

glen

Gambia - Kotu and kololi resort stay Dec 2015

The Staff are lovely and friendly; the only let down was the front desk manager who was quite authoritative with staff and sometimes guests especially when he was proven to have made booking errors and was unwilling to back down or apologise for any mix ups. The property itself is set out on an expansive size of land set in green vegetation, some unkempt but some nice gardening in the guest areas.The swimming pool is large in space and size. Bungalow rooms were spacious but don't expect modern furnishing. Bedding was clean with a daily fresh supply of towels although make sure you check them first as I did end up with a few stained ones. Hot water is luke warm but bearable for a shower. location is good as at the junction of a main highway and the short road that leads to the beach. Senegambia main strip is a short 10min taxi drive for food/nightlife/shopping/beach or take a stroll down to the beach at the bottom of the road, passing a smattering of craft stalls, restraunts and bars on the way. The local bumpsters can be quite prevalent outside (locals who try to sell you everything and anything) but it goes with the territory in the tourist areas ,pretty much like any other tourist destination where its local people are scraping a living. There is plenty more food, accommodation, and entertainment just a few blocks away from the tourist area which are much cheaper and you have the added realness factor of being amongst the local Gambian culture, food, and entertainment.

8/10

Excellent

05 Dec 2015

Julie

Good hotel close to everything

Th hotly is in a good location with bars and restaurants close by and only a short taxi ride to Senegambia. The hotel grounds and pool are lovely, service was good and the breakfast was excellent. The only negative was the loud music around the pool which played non-stop throughout the day from 10am.

Family

10/10

Exceptional

10 Apr 2014

jodene

great staff

Loved my stay lovely hotel friendly staff

Family

8/10

Excellent

07 Feb 2014

Sue

Friendly hotel with an African feel

We use Palma rima as a centre for our travels around The Gambia. It is clean comfortable and the staff could not be more helpful.

2/10

Poor

20 Apr 2013

Verified traveler

The service on this hotel is so bad especially in the reseption and gate, that it is better to avoid to stay here. There are so many nice hotels to choose from in Gambia so dont end up with Palmarima!!

10/10

Exceptional

10 Mar 2013

Verified traveler

The staff are excellent. Friendly, and helpful. They really care that you are cared for and all needs met. A big thank you to Jacob our cleaner. A lovely place to stay . Only one thing a bit of a problem was the price of shorts at the bar. We were only b and b.something for everyone .Always ,eggs , beans, toast , cereal, juice, tea or coffee.

Family

2/10

Poor

13 Apr 2012

Patricia/musa

I WOULD NEVER GO BACK TO THIS HOTEL!!!!!

well to start i went with my partner and there were single beds in every room in the hotel! the management (Mr Par) was very rude to my visitor and this was very embarassing for me..there was also another man on the reception that was just as rude (i don't know his name) the room was very basic and wasn't worth the money i paid...no batteries in the remote control so couldn't watch tv, would cost 3,500 gd to hire a fridge!!!!! no aircon unless you pay more,

4/10

Poor

12 Feb 2026

Raymond

Vi bytte från standard rum till exlusivt rum!
Det som hände var att vi fick ac och kyl i samma rum!! Bilderna var en stor lögn

Partner

4/10

Poor

02 Feb 2026

Raymond

Rummet relativt slitet, första 5 dagarna väldigt dåligt med frukost

Partner