Name: Copthorne Hotel Manchester Salford Quays
Address: Clippers Quay- Salford Quays, Salford Quays, M50 3SN, GB

8/10

Excellent

20 Jul 2026

Alison

Nice hotel polite staff
No hair dryer in the room but they brought one up to me straight away

Friends_and_family Family

2/10

Poor

19 Jul 2026

Patrick Luis

Toilet has urine when we came

Partner

10/10

Exceptional

19 Jul 2026

Rosalind

Perfect location for The Lowry theatre, walkable in 20mins.

Large clean room, bathroom a little dated, but perfectly clean and absolutely fine.

No air con but a fan was provided and comfortable bed - we slept really well.

Breakfast really good value for money, plenty of fresh food and friendly staff.

Would definitely return and highly recommend.

Partner

8/10

Excellent

19 Jul 2026

Katherine

Our stay was okay. Hotel was a little dated but fine as a base. Several of the plug sockets in the room didn't work.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Georgina

Stayed for a festival was clean and tidy. Good transport links and could order Ubers from the reception. During the hot weather had a refreshment area for guests

Self

10/10

Exceptional

14 Jul 2026

Charlene

The hotel was lovely, clean at a really good price.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Martin

The hotel is in an excellent location, particularly for Salford Quays, and overall we had a pleasant stay. The staff were friendly, professional and helpful, and I had no issues whatsoever with the bed, view or parking.

However, the rooms feel quite outdated for the modern traveller and have not kept pace with what guests expect in 2026. Our room had no fridge, very limited USB charging points and a bathroom that, while clean and functional, was clearly in need of modernisation.

One particularly frustrating issue was the bedside USB ports, which were actually located underneath the bedside table. This made them extremely awkward to access and, with a short charging cable, using a phone comfortably in bed was difficult. In 2026, when guests travel with phones, tablets and smartwatches, easily accessible charging points should really be standard.

We ate in the hotel restaurant on three occasions and found the food quite nice. The hotel's proximity to Salford Quays is also a major advantage and the location itself is excellent.

Overall, the hotel has a great deal going for it. If the rooms were modernised with updated bathrooms, a fridge and better charging facilities, I would score this hotel very highly. The staff and location are excellent, but the rooms need updating to better reflect the needs of today's traveller.

8/10

Excellent

13 Jul 2026

Martin

The hotel is in an excellent location, particularly for Salford Quays, and overall we had a pleasant stay. The staff were friendly, professional and helpful, and I had no issues whatsoever with the bed, view or parking.

However, I do feel the rooms are outdated for the modern traveller and have not kept pace with what guests expect in 2026. Our room had no fridge, very limited USB charging ports and a bathroom that was clean and functional but clearly in need of modernisation.

One particularly frustrating issue was that the bedside USB ports were actually located underneath the bedside table, making them extremely awkward to access. With a short charging cable, using a phone comfortably while in bed was difficult. In 2026, with guests travelling with phones, tablets and smartwatches, easily accessible charging points should be standard.

We ate in the hotel restaurant on three occasions and found the food quite nice. The location close to the Quays is also a major advantage.

Partner

6/10

Pleasant

11 Jul 2026

Barbara

Room far too hot, one desk fan not enough

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Abdul

Everything good 👍

8/10

Excellent

11 Jul 2026

Tracey

The property had great location, the staff were very helpful. Good breakfast the next day. The room were big and clean with a lovely view of the quays

Family

10/10

Exceptional

11 Jul 2026

John

Absolutely lovely stay , perfect room overlooking the wharf . Would recommend to everyone looking for a great night with comfort in perfect surroundings

Partner

10/10

Exceptional

10 Jul 2026

Paul

Wonderful location. Restaurant food is good. Lovely staff. Would visit again

Partner

8/10

Excellent

10 Jul 2026

steve

nothing

Partner

6/10

Pleasant

06 Jul 2026

Mark

Tired hotel room

6/10

Pleasant

06 Jul 2026

Emma

Stayed at the Copthorne a few times. Fantastic location, rooms are dated and basic but everything you need. The room was really warm but there was a fan that helped. The buffet breakfast wasn’t the best this time & tasted like it had been sat in the food warmers all morning

Partner

6/10

Pleasant

05 Jul 2026

Alistair

Good position for the quays, quite dated rooms tired

Family

8/10

Excellent

05 Jul 2026

David

Useful location if you want to be in that part of the city. Property lacked airflow which during a heatwave is problematic. A fan in the room doesn’t solve lack of air conditioning, or even just central ventilation. Staff great. Good value.

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Samantha

We have left here wondering how The Copthorne is a 4 star hotel. Everything in the room was dated, tired, scratched or worn. Mould on the sealant in the bathroom needs dealing with, attention to detail is poor - one coffee sachet in the room when 2 adults are staying is clearly not enough. Unfortunately we've left disappointed for a 4 star hotel and wouldn't rush back.

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Chris

Good size clean room but no aircon. Varied choices for breakfast and plentiful. Close to tram stop for travel into the city.

Self

2/10

Poor

30 Jun 2026

Renae

Disgusting rooms. Moldy cheese at breakfast. Useless staff

2/10

Poor

29 Jun 2026

Shabir

We were disappointed the moment we walked in as it was hot and there was no AC, they had a small table fan which did not work. The tables had dust on, no water bottles as we had it in every hotel we been to.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

lynn

The room was clean and the bed very comfortable. The decor was very tired. There was no air-conditioning and we could not leave the windows open for the noise from the fans on the roof outside so very littke sleep. The water in the shower was boiling hot and could not be turned down so was unable to shower the next morning. We did not stay for breakfast so can not comment . The bar was comfortable and very reasonably priced. A good locatio for the salford quays and lowery theatre only 20 minutes walk away. Do not think we would stay there again

Partner

10/10

Exceptional

27 Jun 2026

Lisa

Friendly team on arrival check in was very easy lovely clean room very spacious no aircon but that’s okay this is due to staying over the most recent heatwave there was a fan in the room and this was helpful lovely comfy room couldn’t hear a thing would definitely stay here again thank you very much.

Partner

8/10

Excellent

26 Jun 2026

Laura

Very quiet hotel, perfect location to catch tram to manchester.
Breakfast was first class and serving staff were amazing.
Room itself was good but needs modernisation, clean but not spotless.
We returned to the hotel at 11pm and went to the bar for a drink. Unfortunately the lady serving was not very friendly. And came across as very abrasive. I felt as though us just being there was an inconvenience to her.

Friends_and_family Friends

4/10

Poor

24 Jun 2026

Susan

The reception and breakfast staff were lovely, the duty manager didn’t take charge of the hotel, there was a very loud party in the conference room, going on until midnight, ( then drunk guests leaving) the duty manager couldn’t make them turn it down. Residents should have been warned so that they could book somewhere else, but the hotel wasn’t going to do this as they would lose customer hence if you want a good nights sleep I would suggest staying somewhere else. The reception staff said “ it only went on until midnight “ !!! The rooms were boiling no air con and the windows opened about a cm, so really stuffy even in the cooler days. A fan is provided but this just pushed hot air around and as you can’t open the windows you can’t cool the room down. The rooms are very tired but also very clean,

Business

10/10

Exceptional

21 Jun 2026

Alison

Was really nice and plenty

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Steven

Bed comfortable, breakfast nice

Friends_and_family Family

4/10

Poor

18 Jun 2026

Lucy

Fire alarm twice through the night malfunction disturbed sleep. No water from 10am to 2pm. Check out 11am. So between sleepless night due to firealarms. Toilet unusable by 10am. All water facilities terminated. Was going to book an extra night but left due to no consideration or assurance or apologies.

Self

4/10

Poor

18 Jun 2026

A

Good location but very dated and in need of a refurb!

Family_with_children

10/10

Exceptional

14 Jun 2026

Daniel

I stayed at this hotel for over a month and had a fantastic experience. Brunilda was exceptional throughout—amiable, friendly, professional, and genuinely customer-focused. She always went above and beyond to make me feel welcome and comfortable.

The hotel is clean, well-maintained, and boasts beautiful river views across Salford, with swans and ducks often visible on the water, creating a peaceful atmosphere.

While all the staff were polite and helpful, Brunilda’s outstanding service truly stood out. Thank you for making my stay such an enjoyable one.

Self

10/10

Exceptional

11 Jun 2026

Rowan

All happy will stay again

Friends

10/10

Exceptional

11 Jun 2026

Graham

Pleasant hotel and staff

Friends

8/10

Excellent

08 Jun 2026

Brenda

Sadly hard to walk anywhere but can get to Lowry and use public transport.
Bit out of way for us.

Partner

6/10

Pleasant

08 Jun 2026

Richard

It’s clean but very very dated and could do with quite an extensive renovation.

Soundproofing is quite poor, so noises from outside, other rooms and corridors comes straight into the room

Partner

8/10

Excellent

08 Jun 2026

Maggie

Lovely hotel, with great staff. Only downside was the room was very warm, even with all the windows open. No AC.
Breakfast was exceptional!

Partner

10/10

Exceptional

07 Jun 2026

Rishi

Recommended for short stays

Self

10/10

Exceptional

07 Jun 2026

Kris

Clean room, staff are accommodating

Partner

10/10

Exceptional

02 Jun 2026

Jill

.

Partner

8/10

Excellent

02 Jun 2026

Christopher

Excellent breakfast

6/10

Pleasant

01 Jun 2026

michael

room and especially bathroom were dated and in need of refurbishment.
cupboard doors wouldn't keep closed so fridge light was on all night, which acted as a night light so wasn't too bad in the end.
big positive was the shower, red hot and loads of water pressure :)
the Bar area was badly tended, i waited around for 10 minutes to get served but nobody arrived so we caught the tram into town instead of enjoying the sun on the Salford Riviera

Partner

10/10

Exceptional

01 Jun 2026

David

Great Hotel , very helpful staff .

Self

8/10

Excellent

31 May 2026

Jonathan

Very convenient, easy parking. Helpful and friendly staff.

10/10

Exceptional

31 May 2026

lee

Good hotel for the money. Room very clean and staff really friendly and helpfull

Partner

8/10

Excellent

31 May 2026

Mark

Value for money, but definitely not the 4 stars they claim. Everything works, no Aircon, but fan in the room, which made it comfortable enough, room definitely in need of a refurb, however wasn't expensive and close to tram stop to get in and out of town, free parking, and seems to have plans in place for the refurb, which will no doubt double the rate.

Partner

10/10

Exceptional

30 May 2026

Paul

A

Partner

10/10

Exceptional

29 May 2026

JASON

Extremely helpful and cheerful staff

Self

10/10

Exceptional

29 May 2026

Rose

Spacious room with great view of the quay. Friendly staff and delicious tapas! Great value too.

Self

10/10

Exceptional

28 May 2026

Oliver

Good location for the quays, free parking included with stay. Good tram and bus links to get straight into the city centre. Thank you.

Partner

10/10

Exceptional

27 May 2026

Delwinder

Yeah it really nice stay but only one problem was no AC that all

Partner

10/10

Exceptional

26 May 2026

Robert

The staff were very helpful and friendly - they made us feel welcome from the first moment we walked through the door. The hotel was clean and tidy and although we didn’t use the bar, it was very full when we were there…which suggests to me that it’s very popular. The breakfast was very good

Partner

8/10

Excellent

25 May 2026

Sharon

While I will admit the hotel needs a refresh, it is a bit dated and needs more sockets near the bed for modern technology. However, we found the hotel clean, with enough towels and pillows, and the bed comfortable. As a wheelchair user, I found the room had enough clearance to move around with ease. The staff was helpful, and being able to park for free for nearly three days was a bonus.

There is a small co-op next door if you need to buy any supplies, etc., while the tram is just across the road and takes about 15 minutes to reach central Manchester.
If you visit on the weekend, you can get a tram travel card for £6.80, which is valid to travel in Zones 1, 2, 3 & 4 from 1800 hrs on a Friday night until Sunday morning.

Partner

10/10

Exceptional

25 May 2026

HEULWEN

Very happy with our stay once again. Nothing too much trouble. Wonderful staff and awesome breakfast.

Partner

6/10

Pleasant

24 May 2026

Barrie

Not 4 star hotel
3 star at most
Needs updated

Self

10/10

Exceptional

24 May 2026

andrea

Great hotel and excellent location if going to concerts ect.

Family

10/10

Exceptional

23 May 2026

Lynda

Clean room, large bed and friendly staff. No pool etc but we didn’t need this. Excellent for transfers into city by Uber , got one in 2 mins every time .£6 into city centre.
Had lunch in bar , nice cooked breakfast

Family

10/10

Exceptional

18 May 2026

RUTH

Really friendly staff. Lovely comfy room and a tasty breakfast in the morning.

Partner

10/10

Exceptional

17 May 2026

Daniel

Great stay. Fantastic staff. Good food.

Self

10/10

Exceptional

14 May 2026

Taiba

Stayed for one night in Manchester. Located over a nice lake. Lovely view to look out at and staff were friendly. Would stay again.

Partner

8/10

Excellent

11 May 2026

Michael

Staff were friendly and helpful. We will definitely stay there again

8/10

Excellent

11 May 2026

Raymond

Breakfast was very poor not the quality but the hot food was cold. We won’t pay for breakfast again on our next visit.

Partner

10/10

Exceptional

10 May 2026

Sharon

Great quiet but central location. Fabby having fridge in our roon and lovely wide windows giving lots of natural light and airiness to the room. Great hope powerful showers and comfy beds.

Family_with_children

10/10

Exceptional

10 May 2026

vincent

Breakfast was the best hotel breakfast i’ve had in a long time. Fresh and tasty. Rooms were very dated. Parking was free.

Partner

6/10

Pleasant

10 May 2026

Gerald

We travelled from Canada for 2 nights, As you can imagine with jet lag. unfortunately for our group of 4 there was a rave concert on near town and we had many guests on our 4th floor, right next door and opposite rooms. Noise, music, foul and abusive language went on until early hours 5.00am.
When we checked out manager knew nothing, morning staff who had to leave my room to report noise, did not inform manager., who was quite surprised and shocked.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Anita

We always stay here when visit Manchester Great location

Partner

2/10

Poor

08 May 2026

Lakh

Very dated paid a very high rate for the hotel, expected a better quality of hotel for this price point. Room was dusty and I had to take antihistamines because of how dusty it was. Cobwebs on the ceiling, bathroom was dated the hot water tap was so hot it burt my hands. A very bad experience and no acknowledgment of my email to complain

10/10

Exceptional

06 May 2026

Sonya

Great location & excellent breakfast

Partner

6/10

Pleasant

02 May 2026

Walter

Hotel needs refurbishment

10/10

Exceptional

29 Apr 2026

YUXING

nice location

10/10

Exceptional

28 Apr 2026

Pamela

Clean room but bathroom needs some refurbishment, especially around the toilet. Bed was really comfortable, which was surprising as it looked exactly the same type of bed I slept in at The Copthorne Hotel in Newcastle a few weeks ago which was so uncomfortable I ached all over when I got up. I would have mentioned it to the Receptionist on checking out but I wasn't asked.

Staff were amazing, helpful and friendly. We were not happy with first room allocated on the 2nd floor, view made it feel like a prison but was re-allocated a room on the 4th with a lovely view of the canal.

Breakfast was OK but not very hot - I hate cold mushrooms!

Bar pleasant but not very big. We had a drink on the afternoon but it was too busy for us to enjoy a drink after 10.30pm so we didn't bother.

Partner

10/10

Exceptional

26 Apr 2026

Anna

Nice big room, clean, and quick to check in. We upgraded for a small amount to a club room. This was supposed to give us a drinks token. This wasn’t offered but the room was nice so didn’t complain. Breakfast was ok- lots of it had been sat out for a while and wasn’t hot. The scrambled eggs had separated and the poached eggs, were rubbery, but there were lots of options. Great location - easy to access lovely restaurants and a show at the Lowry.

Partner

4/10

Poor

26 Apr 2026

Paul

Fridge unplugged, tv unresponsive, internet pointless, shower and tiles ancient, staff unhelpful and uninterested. Bed was tiny. Only one robe. If this is a club room I’d hate to see the others. Extremely overpriced and disappointing.

Business Partner

4/10

Poor

24 Apr 2026

Jessica

Very dated and shabby room, desperately ready for refresh and repair. Soundproofing bad and woken by neighbours child. Breakfast average. Location convenient.

8/10

Excellent

22 Apr 2026

Cathy

Nice bed linen, comfy bed. But hotel could do with a good revamp

Self

10/10

Exceptional

22 Apr 2026

Natalie

Receptionist was lovely on arrive, great location and room facilities

Partner

8/10

Excellent

21 Apr 2026

Dan

Ideal location next to Old Trafford with a tram stop just over the road.
Staff were very helpful during our stay for the marathon.
Front reception was welcoming.
Rooms were a good size with a fridge which was handy.
Bathroom could do with an update but was fine for our two night stay.
Would stay again

Partner

2/10

Poor

21 Apr 2026

Amy

Had running water from a drain outside our window for our 2 night stay. Was awful. Staff were very unhelpful and could not change us to a different room. Ruined our weekend as we did not sleep for the 2 nights we were there. Asked for refund and were told no. Awful customer service and awful experience. Also had food in the restaurant that was terrible.

Partner

10/10

Exceptional

20 Apr 2026

Steve

Breakfast was well worth the price. Plenty to choose from and attentive servers.
Rooms were fine size and clean. No air conditioning in our room on the 4th floor. I would return

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

hazel

Always a good experience, thank you.
Lovely evening meal

Partner

10/10

Exceptional

20 Apr 2026

Ann

A wonderful location, room very clean & comfortable. Staff friendly and helpful.

Friends

10/10

Exceptional

15 Apr 2026

Stephen

Excellent hotel highly recommend

10/10

Exceptional

14 Apr 2026

Waleed

Great location and value for money.

10/10

Exceptional

13 Apr 2026

Pauline

Stayed here several times, always welcoming and friendly.
Nice restaurant too.

Self

8/10

Excellent

11 Apr 2026

Daniel

The rooms are slightly dated but overall clean. The hotel is a in a great location next to the quays and offers great views. Free onsite parking is a massive plus.

Self

10/10

Exceptional

11 Apr 2026

Paul

Great choice for breakfast. Clean and fresh.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Tracey

Comfortable stay in a Club double room, tasty breakfast choices, great service from Reception, bar and breakfast staff who were all friendly, helpful and polite.

Partner

8/10

Excellent

10 Apr 2026

Tracey

Comfortable stay in a Club double room, breakfast was tasty and plenty of choices. Staff were friendly and polite, great service from Reception, bar and breakfast staff.

Partner

8/10

Excellent

09 Apr 2026

Gemma

Room was clean but everything was very tired looking but they are refurbishing soon. Room was very warn there are no controls to change temp. Breakfast was not the greatest but ok.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Sam

Room had a superb view and whilst it was a little tired, it was a very comfortable stay

Business

10/10

Exceptional

06 Apr 2026

Dawn

Very friendly staff, good size rooms, excellent position for city centre & the quay

Partner

8/10

Excellent

05 Apr 2026

lynn

It’s not bad at all for what we paid. I liked the view, the location.

10/10

Exceptional

05 Apr 2026

JOHN

Great location, good parking, good rooms & breakfast.

Partner

10/10

Exceptional

04 Apr 2026

Katy

Didnt have breakfast.Room smelt lovely on arrival

Family_with_children

8/10

Excellent

04 Apr 2026

Diane

We just stayed the night but was clean and comfortable

Partner

10/10

Exceptional

03 Apr 2026

Syed Afzaal

Perfect service

Self

8/10

Excellent

30 Mar 2026

Dale

Good hotel in a good area

Self

10/10

Exceptional

29 Mar 2026

Thomas

Excellent room, problem with the temperature control of the shower in the room, apart from that, excellent.

Self

10/10

Exceptional

26 Mar 2026

HEULWEN

Had a wonderful stay. Awesome breakfast and great staff.

Partner

10/10

Exceptional

26 Mar 2026

John

Great location, great parking facilities

Friends_and_family Family

2/10

Poor

26 Mar 2026

Daniel

Poor. Shower was hanging off, water appears to come straight from the earths core at 100000 degrees and whatever you do, do not put shampoo in your hair as the shower has the power of a dead donkey!