Name: InterContinental Bali Sanur Resort
Address: Jalan Kusuma Sari, 8, Sanur, 80227, ID

4/10

Poor

14 Jul 2026

Rachael Joanne

This is not a 5 star hotel and the rooms are certainly not sound proofed! We had to change rooms as we could hear our neighbours snoring and knew everything he ordered for his room service! The towels by the pool were threadbare, the lounges had holes in and we had no hot water one day.
This hotel has tainted our experience of the intercontinental brand and we will stick to Marriott in future.
Really disappointed.

Partner

6/10

Pleasant

08 Jul 2026

Tahsin

The location is great and the resort is beautiful but the room we had was visibly old with cracks everywhere and just general signs of aging. The breakfast was excellent.

Our mini fridge flooded all three nights of our stay. That’s an understandable freak accident but the reaction of the staff made it seem like it had happened before. The concierge wasn’t particularly helpful with recommendations for dining or sigh seeing either. It was a very meh experience compared to other five star hotels we stayed in in Bali.

Partner

10/10

Exceptional

23 Jun 2026

Bradley

Staff all know my name could leave wallet and valuables anywhere total security safety and care a true 5 star venue I was late to breakfast staff understood and served food and coffee out of hours with a smile and understanding that’s total service was offered not expected a true happiness location

10/10

Exceptional

17 Jun 2026

Tova

An amazing beachfront property with friendly, welcoming staff. The rooms were spacious, comfortable, and beautifully presented, with some of the most comfortable beds we’ve slept in. We especially loved the garden-view balconies, which provided a peaceful and relaxing space to unwind. A fantastic place to stay, and we would happily return.

10/10

Exceptional

11 Jun 2026

ANTHONY

Had the best time of my life!!! This was a great stay and experience.

Partner

10/10

Exceptional

06 Jun 2026

Jez

Arrival was great and very smooth, the cool towels and coconut infused water a nice addition. We were only there a night for a layover but managed a nice relax around the pool, walk along the sea front and great breakfast. The staff were very helpful and friendly, and the hotel facilities top notch.

Friends_and_family Family

10/10

Exceptional

16 May 2026

NATHANIEL

Daily housekeeping in the villas

Family_with_children

10/10

Exceptional

03 May 2026

Phoebe

Can’t wait to go back !

Family_with_children

10/10

Exceptional

21 Apr 2026

jacinta

The breakfast was beautiful.

10/10

Exceptional

14 Mar 2026

KATHERINE

Pool was absolutely beautiful

Friends

10/10

Exceptional

25 Feb 2026

Amanda

The rooms was fantastic- so much space and comfort. The breakfast was also terrific and overall staff were pretty attentive. Good walkable location and the perfect destination for lots of relaxation by the beach.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Fahmida

Staffs and amenities

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Dewayne

Amazing !!!!!!!!!

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Hanna

Clean room…great staff delicious breakfasts

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Felicity

Check in was ok, rooms were ok.
We had hot water issues with our showers and also power outage in our rooms.
Rooms were dated and so was resort

10/10

Exceptional

04 Jan 2026

MAHALINGAM

Good Room and services..

Leisure Family

10/10

Exceptional

20 Dec 2025

Gyeong min

All staffs are very friendly and give the best services.

10/10

Exceptional

15 Dec 2025

Yew Ling

The villa and pool was gorgeous. Hotel staffs are all very polite and helpful. The breakfast selection isn't great but they are delicious. They gave me a warm anniversary welcome with flowers, cake and chocolate and room decorations - very nice gesture, much appreciated. Only downside is that the Aircon seems to be dripping and therefore there is always a wet patch on the walkway from bedroom to toilet. The staff however quickly take note of it and I believe it will be resolved for the next guest.

Leisure Partner

8/10

Excellent

19 Nov 2025

Aris

Nice room, friendly staff, convenient location

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Shawn Eric

This was a great place to stay for our first visit to Bali.

Leisure Family

4/10

Poor

14 Oct 2025

Chris

Buyer beware. This is an OK hotel but is not a 5 star hotel. You can do much better in Seminyak for the same price. This hotel is very old and tired. They are trying to update it but that just means there is construction all day. The pool is nice enough but despite being on the ocean it overlooks the metal roof of the building they built between the pool and the beach. The gym is a 3/5 and despite having a “spa”, there is no sauna or steam or jacuzzi - just a couple of treatment rooms. The only actual bar on the property is closed for renovation. The beach is covered in seaweed, which they do not rake up like the true 5 star hotels do and it’s on make-shift marina, so the water in front of the hotel is full of boats and the oil and gasoline that comes with that. The location is decent but there is much more action and things to do etc a bit north. As others have noticed there is an issue with the hot water in the shower - warm but not hot. Finally, the pool was closed for half of the Saturday that I was there, which they didn’t tell me when I booked it but only the day before - obviously they knew in advance. The staff is nice and friendly but the hotel is a 3 star not a 5.

10/10

Exceptional

12 Sep 2025

leanne

Loved it.

Leisure Friends

10/10

Exceptional

07 Sep 2025

cheryl

On a beautiful beach

Lovely hotel on a beautiful beach. Lots of amazing options to dine out all along the beach. Great pool, has to 50m long. Decent enough gym to do a work out. Big bedrooms. Breakfast delicious with lots of options.

Partner

10/10

Exceptional

30 Aug 2025

Susan

Hard to find anywhere with such lovely people. The service was outstanding. Worth coming to Bali to just experience such warm hospitality.

Partner

10/10

Exceptional

05 Aug 2025

Michelle Lee

Exceptional resort with 5 star dining
We kept gpong vack to their reataurant.
It was outstanding and the staff were incrediable

Leisure Partner

10/10

Exceptional

01 Aug 2025

Ruth

A truely memorable experience

Great location and the room was really spacious with an amazing enclosed balcony and beautiful view of the garden. The daily breakfasts could not have been better and the staff incredibly friendly and welcoming. Definitely recommend the spa treatments. Such a beautiful experience.

Friends_and_family Family

6/10

Pleasant

26 Jun 2025

Yee wa

Noisy at night , no charger

10/10

Exceptional

22 Jun 2025

Heather

Such a wonderful team at the hotel. We had a fantastic holiday.

Leisure Partner

8/10

Excellent

14 Jun 2025

Jessica

Our room was huge and really beautiful with a lovely outdoor lounge with great views of the ocean. The service from the staff was absolutely impeccable. The breakfast buffet was fantastic, the only thing that was slightly disappointing was the lunch and dinner menus, with both being very similar at Pier8 and Layang Layang, it would have been great to have some more variety. We thoroughly enjoyed our time here

Leisure Partner

10/10

Exceptional

29 May 2025

Kevin

Lovely hotel on the beach.
Booked an ocean view Junior suite which was a great room although the ocean was very far away past the spa then the pool and the beach bar!!

Partner

10/10

Exceptional

26 May 2025

Shaneek

The rooms on the property were clean, the customer service was amazing and the food choice was very good

Leisure Self

10/10

Exceptional

20 May 2025

RICHARD

Hotel was amazing! Fabulous rooms, restaurants and food along with great service.
My 2 concerns would be the size of the pool area if going at peak time and also the beach - there were not many loungers and water full of boats so couldn’t go for a swim next to hotel and for a beachside 5* hotel this was disappointing.

Friends_and_family Friends

8/10

Excellent

14 May 2025

Doug

It was nice, but some facilities a bit dated.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Ali

Highly enjoyed our stay

10/10

Exceptional

24 Mar 2025

Brittany

Everything about this property was fantastic. The staff especially went above and beyond for us in every department. Would highly recommend a vacation here!

Leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Wendy

It was beautiful and well manicured.

Leisure Family_with_children

8/10

Excellent

17 Feb 2025

Glen

I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.

Leisure Self

4/10

Poor

19 Jan 2025

Sun Yeon

the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground…

But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore.

Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.

Leisure Self

8/10

Excellent

10 Jan 2025

Anveeta

Really lovely property but menu and eating choices were lacking. Some other options would be good. Staff were fantastic and nothing was too much trouble.

Leisure Family

8/10

Excellent

04 Jan 2025

Verified traveler

Good, but could be better

Our stay at the InterContinental was nice, however I could not give it 5 stars because checking in was problematic, and the beach was not cared for very well (seaweed was not cleaned up, unlike surrounding hotels).

It may have simply been a bad day, but check in was heavily delayed!!

Also the beach is quite nice but unlike the surrounding hotels, the seaweed was not cleaned up, which was a shame.

The food was good, the service was fantastic, and their spa is wonderful. The pool is actually one of its best features.

The rooms are beautiful and the beds were the best throughout our entire trip (3 weeks). However, their products (shampoo/bodywash/lotion) could use some updating…..you would expect a 5 Star establishment to use better quality, if not Sensatia.

Finally, the weights in the gym could also be updated.

Overall, still a really pleasant stay, and we did enjoy the service, grounds and facilities.

Partner

8/10

Excellent

24 Nov 2024

Yasmin

Beautifully laid out resort, with exceptional swimming pools and grounds. The main swimming pool was far too warm to swim in beyond 8am and was equivalent to the air temperature, so opted for the smaller pools instead.
Breakfast options were good, however, not exceptional for the price.
Rooms were spacious and clean, with ample space for two people. Interior decor was beautiful, however, overall experience does not amount to the cost and luxury expected.

Leisure Friends

10/10

Exceptional

20 Nov 2024

Sandro

Great Experience

10/10

Exceptional

11 Nov 2024

Amy

Can not more highly of the staff. They were all amazing

Business_and_leisure Partner

8/10

Excellent

05 Nov 2024

Michael

I want to be fair when I make this review because overall it’s a nice hotel with great staff.
However , there were issues.

1- the main restaurant was closed for refurbishment and you could only use Pier 8 , that said, Pier 8 is in a fantastic location.
2- the hotel is being refurbished throughout and it’s my understanding that the pool and Pier 8 will be refurbished in Jan 25.
3- the hot water in our room was cold /tepid for most of our stay until we were told to let it run for 5 minutes first and even then it was only warm.
4- Normally in a hotel you put down a deposit and pay the rest when leaving . In this case you put down $400.00 and they then text you to say you have exceeded the amount and please put down more. This was first for me.
5- the hotel feels disjointed with a huge pond in the middle with no access around it. Essentially you have the front reception and then the pool and beach side restaurant.
6- not overly friendly reception staff.

The positives.

1- nice room with large balcony / second living area.
2- nice breakfast
3- great restaurant and pool staff.
4- nice pool if somewhat very hot to sit around and very warm water.
5-great location.

In summary I would stay again , however ,wait until all the refurbishment is done.

Leisure Partner

6/10

Pleasant

23 Oct 2024

Andrew

This property is about to udergo an upgrade so maintenance is not being done. 2 lifts out of action, gym machines out of action. Main restaurant out of action. Overall better options elsewhere for the money spent.

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2024

Peter Martin

Great rooms and location.

10/10

Exceptional

22 Sep 2024

CHARLIE

OMG. This hotel was amazing. It was toght on the beach and near all.ttprs of restaurants and bars. It is also right on the boardwalk. The pools are amazing. The breakfast was also amazing, i recommend adding breakfast to your stay. The staff was perfection

Friends_and_family Family

4/10

Poor

18 Sep 2024

Shanaz

The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for
Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible.
I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.

Leisure Family

6/10

Pleasant

31 Aug 2024

BRIAN

Great location and wonderful staff. The team there are friendly and could not do more to help.

The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had.

We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali.

We will not be staying with any InterContinental properties in the future after this experience.

Leisure Partner

10/10

Exceptional

30 Aug 2024

Beth

Liked the patio space.

Leisure Friends

10/10

Exceptional

13 Aug 2024

Brooke

We loved our stay here, the staff were all wonderful. Would definitely come back

Leisure Family

8/10

Excellent

31 Jul 2024

Carl John

The hotel location was good. Overall the hotel was very good. Just an unfortunate experience at check in which resolved quickly

Leisure Partner

6/10

Pleasant

26 Jul 2024

mario

Breakfast staff were nice

Leisure Partner

8/10

Excellent

15 Jun 2024

kerrie

We loved our stay at the intercontinental. The staff were lovely. The room was quiet and very comfortable. Some things need a little updating but overall it was great. The beach acsess to many fantastic restaurants was great too.

Leisure Friends

10/10

Exceptional

08 Jun 2024

Andrew

Intercontinental sanur

Beautiful hotel and wonderful staff, rooms are massive, breakfast is excellent with many items to choose from as well as ala carte menu to choose from, only downside is some of the communal areas are starting to require some tlc

Friends_and_family Family

10/10

Exceptional

02 Jun 2024

Daniel

Beautiful property. Spa rooms with daily 1 hour massage are quite the perk. Staff is friendly and welcoming.

Leisure Partner

6/10

Pleasant

31 May 2024

Thi Thanh Phuong

Its a nice resort but is lacking something - no character or style? I found it very plain, boring and cold atmosphere. Check in and check out was fast and easy, rooms are big but I felt wasted with the outdoor seating area as its so hot and humid in Bali. The air con is in the room only, theres glass sliding doors that seperate the room and seating area. The air con was a challenge to use - either got too hot when not on or too cold when on, couldnt find the right temperature at night whilst sleeping. Kepy waking up sweating or shaking and had to keep re-adjusting the temperature. Breakfast was included and excellent = range, variety in asian dishes, western, fruits, breads and pastries. Security is top notch on the street for main entrance and the back entrance to the beach is manned as well. It was a nice experience staying here, not unpleasant, but unfortunately, I wouldnt stay here again - mainly because its so expensive for what you get.

Leisure Friends

8/10

Excellent

25 Apr 2024

Taha

the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass

Leisure Family

10/10

Exceptional

16 Apr 2024

Adam

Beautiful stay

Beautiful Hotel
Welcoming staff and great amenities
Lovely location on the beach

Friends_and_family Family

6/10

Pleasant

13 Apr 2024

TM

Not living up to the brand

We stayed at the hotel for 5 nights in a 2 bedroom villa.

The general feeling of the hotel is that it is pretty run down. Chipped paint, lamp falling out of ceiling, broken tiles.

* During our stay we saw the roofing to the pool collapse into the pool probably due to poor maintenance
* we had at least 10 mosquitos per night in our kids bed room
* the private pool at the villa was full of mosquitos so not really usable with young children.
* noticed quite a lot of cobbweb in corners which makes one wonder how well the cleaning is done.
* buggies would arrive with wet seats and even if pointed out staff wouldn’t offer to dry them.
* concierge was generally not helpful at all as they are not allowed to recommend anything only help to book. I was told to look things up on the internet myself which kind of defeats the purpose of asking someone local
* quality of breakfast is ok but fruits consistently not ripe and very little variety

In general I think there are other better options of looking for resort on Bali.

Friends_and_family Family

10/10

Exceptional

10 Apr 2024

haibin

The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.

6/10

Pleasant

03 Apr 2024

Paul

Terrific staff . Terrible area and the beach is awful covered in seaweed .
Hotel is old no more than 3 stars .
If your on holiday I would recommend new hotels in better areas with decent beaches

Self

10/10

Exceptional

20 Mar 2024

Lisa

Absolutely beautiful stay at the intercontinental!

Loved this hotel and the location of Sanur. Very friendly and helpful staff.

Partner

6/10

Pleasant

18 Mar 2024

Emmanuel

The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Verified traveler

Great Family Accommodation

It's a great hotel for families, they have a great range of activities.

Friends_and_family Family

10/10

Exceptional

09 Feb 2024

Kallistia

One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.

Business_and_leisure Self

6/10

Pleasant

28 Jan 2024

Leanne Therese

Overall disappointing. This property is not of the standard expected of the Intercontinental brand. The room design was beautiful but there is constant construction noise. The property is in poor condition and far from 5 star and having undergone a complete “refresh”. The view from the rooms to the beach is beautiful but when you look down the giant water feature centre piece of the gardens in the photos which the rooms overlook is surrounded by a horrendously toxic looking green pool. The whole place feels a bit like they are just barely spinning the wheels and looking to offload it to be honest. Had a facial and massage at the spa which were both nice. Breakfast buffet restaurant is probably the only part of the hotel that is actually 5 star and International standard, except the poor staff who were excellent had to try and work around positioning tables so the leaking roof wasn’t dripping on guests heads. The whole place had a bit of a faulty towers hotel feel about it and definitely not Intercontinental brand standard.

Leisure Self

2/10

Poor

22 Jan 2024

Christopher

Great property for mature adults. Quiet and peaceful.
Check in was poor. Arrived late and room not ready. They put us up in another room at midnight and we moved in the morning. Quite spoiled first day.
Very clean and large room. Big pool you can lap.
Wouldn’t stay again as too quiet for me.

Leisure Partner

6/10

Pleasant

11 Jan 2024

Gregory Alexander

A bit dated but staff were excellent ,the pool was a bit hot compared to other pools we went in , hard to cool off on a 40 degree day

Business_and_leisure Partner

10/10

Exceptional

31 Dec 2023

Cameron

A lovely hotel to relax away from busy Seminyak. First time and will be back

Leisure Self

6/10

Pleasant

17 Dec 2023

Elfy

The room was wow. Big room with comfortable bedding and spacious toilet. However, this hotel is located in a very quiet area. There are some restaurants at the beach but the whole area is boring. The shower water smells of sewage and we had to check out early as my children had developed a rash. Staff were very helpful and understanding. Their service was excellent. But do note that this area is really quiet and lacked vibrancy. If you have kids looking for fun and games and things to see and explore, this is not the place to stay. If you are a retiree looking for peace and quiet, then this is the place for you.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2023

July

It is a wonderful hotel, very comfortable and the staff is amazing

Leisure Partner

10/10

Exceptional

26 Oct 2023

Brian

Loved staying at the Intercontininental our fifth stay would not go anywhere else Special thanks to Vera and the girls at breakfast

Leisure Partner

10/10

Exceptional

08 Oct 2023

Louis

Beautiful resort, fantastic rooms and service to match

Leisure Partner

10/10

Exceptional

29 Sep 2023

Anne

The suite we had was very spacious. The location wonderful. The pool was lovely as was breakfast.

Leisure

10/10

Exceptional

21 Sep 2023

Kiranpreet

.

Leisure Friends

10/10

Exceptional

16 Sep 2023

Aaron

An amazing property, wonderful ammenities and outstanding service

Leisure Partner

10/10

Exceptional

08 Aug 2023

NIMIR

its clean and safe

Leisure Family

8/10

Excellent

02 Aug 2023

Nichola

Lovely and attentive staff and big spacious room with a great balcony with a nice outlook if you get a high up room.
Delicious breakfast and pool/beach service was excellent.

Leisure Partner

10/10

Exceptional

30 Jul 2023

Karen

The staff at the hotel are amazing. The breakfast was superb and staff so attentive. Pool area lovely. Location perfect right on the beach with loads restaurants supermarkets chemist money changers nearby. The renovations are a bit inconvenient but I am sure once complete the grounds will be superb. Overall it was a lovely room and everything we wanted to relax

Leisure

10/10

Exceptional

27 Jul 2023

Susan

Awesome hotel

Great hotel. Location is excellent with easy beach access. Rooms amazing. All staff super friendly & helpful. Breakfast choices excellent. Our only gripe was the lack of pool loungers & umbrellas. For a big hotel the number is totally inadequate. You also have the usual problem of people leaving personal items on the lounges early in morning, to reserve them, and then not coming back until mid morning. The hotel needs to have visible signs discouraging this & need to take action to stop it. We had a family with 3 children taking 5 loungers & not coming back to the pool area until 11am. Very selfish of people to do this.

Partner

10/10

Exceptional

24 Jun 2023

jonathan

WOW, is how I will start this. We used this property for our last night in Bali since it was close to the airport. WOW, for the staff they are truly amazing. WOW, for the resort it is quiet and very nice. WOW, for the upgraded Villa they gave us for our final stay in Bali. If you can get a villa here we would highly recommend they are truly amazing. The staff was amazing everywhere you went. From beginning to the end they were amazing. Food is amazing also, the executive chefs sourdough bread is a must during breakfast you will not regret it. We tried it because the executive chef came out and introduced himself and told us the story about the starts that have been in his family for 3 generations and WOW was it amazing. During our stay there was one staff member that stood out above all the rest and he was out standing. The buggy driver Ade who was also our driver to the airport was truly amazing. Made our one night at this resort truly enjoyable and memorable. Thank you Ade… if you are thinking of a stay here, book it you won’t regret it and if you meet Ade say hello from us he is truly the best.

Leisure Partner

10/10

Exceptional

23 Jun 2023

Ganesh

we felt like were in heaven. its really awesome stay. all staff treated us very well and kind, friendly.
i been worried about some negative reviews but nothing is justified.
i can't even found one negativity during my stay. worth for spending money. very god breakfasts
easy access to beach . i felt i gained more energy during my holiday. i recommend this for all category of stay family, friends and honeymoon ❤️ 💜 💕 ♥️ 😊 💖

8/10

Excellent

29 May 2023

Ashley

Very relaxing atmosphere

Leisure Partner

10/10

Exceptional

06 May 2023

Katharine

The staff at the hotel made our first visit to Bali memorable. When we checked in, they gave us a refreshing drink and a chilled towel. Our junior suite was wonderful with a porch, tub and shower and effective cooling and fans. The meals were delicious, the staff was friendly and happy. We enjoyed our spa treatments and shopping in the nearby markets.

Leisure Friends

2/10

Poor

13 Apr 2023

Barbara

Won’t stay there again. Poor management.

Stayed 3 nights. Moved 3 times. Was told 3 times I would be comped a night stay due to the move around. (The hotel rooms had issues with the bathrooms)
Was lied to upon check out, was told that they never said that. Will never stay there again. Disappointed with management.

Partner

4/10

Poor

08 Apr 2023

Hiu Wai Chris

Clear maintenance issues

Dear Team,

I am writing to express my disappointment with my recent stay at your hotel. As a guest, I was expecting a comfortable and seamless experience, but unfortunately, that was not the case.

During our stay, we encountered several issues that indicate a general maintenance problem at your hotel. Upon arriving at our room after a long journey, my partner and I encountered an issue with the key card. It was not functioning properly, and we had to ask the staff to call for assistance to get it fixed after our long travelling

Furthermore, we experienced a problem with the balcony door. Due to a poor design, we got locked out of the balcony, and we had to climb out of the window and ask for help. This was a safety hazard and made us feel uncomfortable. This design flaw could have been avoided with better maintenance and attention to detail.

On our last night, we attempted to use the bathtub, but we found a major leak that made the toilet unusable. This was an unpleasant experience and caused us inconvenience. It was also a clear indication of a maintenance problem that needs to be addressed.

Although the staff was friendly and accommodating, I expected more from a five-star hotel. I hope that you can take the necessary steps to address these maintenance issues and improve the experience for future guests.

Thanks
Chris K

Partner

6/10

Pleasant

03 Apr 2023

Siavosh

Big, well designed rooms, no view nor anything special about the place

Leisure Partner

6/10

Pleasant

13 Feb 2023

Mauro

The hotel advertises “newly renovated”, however, nearly half of the hotel is still undergoing renovations. One restaurant was closed and it was inconvenient to get around the property as sections were closed off. The beach should be cleaned daily as there is seaweed and some plastic in the water and on the sand. The location is good if you want to be able to walk in the town and experience the local environment. On a positive note, the room and hotel property was clean. The room was large and comfortable with good air conditioning and plenty of hot water. The pool was lovely, overlooking the beach and very clean. There was one breakfast room and one dinner restaurant. There are tables by the pool for lunch but the menu and cooking is from the dinner restaurant. The service and staff were wonderful and responded to any requests and/concerns we had. Overall we enjoyed our stay but will not stay in this area if we were to visit Bali in the future.

Leisure Partner

4/10

Poor

05 Jan 2023

Verified traveler

I think the hotel has not ready to open yet with intercontinental brand. Anyone agree with me? May be the staff need to learn from intercontinental jimbaran, and trying not differentiate local tourist and international tourist so obvious. Do not you have learn hard enough during covid time ?

Friends_and_family Family

8/10

Excellent

02 Jan 2023

Peter

Like: big room with ocean-view wide foyer, smiley and helpful staffs in the morning breakfast restaurant, facilities and receptions, created nice ambiance to our small family gathering throughout the last week to new year.
Little improvements needed: take time to ask for another hour late check-out (while waiting for our late afternoon flight) although we have indicated this at the check-in staff (4-days ago).

Leisure Family

8/10

Excellent

01 Oct 2022

Verified traveler

Shocked this is an Intercontinental Hotel

While various aspects of the hotel are under renovation, the grounds need help too, specifically, the lotus ponds (dead) and landscape water features/waterfalls. Could be beautiful but disappointing particularly compared to other nearby hotels as similar/lower price points. Convinced my husband to opt for Intercontinental over the nearby Hyatt. Stunned the Intercontinental charges the rate we paid given the overall condition. Bathrooms are huge but so dimly lit they need updating. Bicycles for guest use might be from the 60s. Saving grace is the pool which is expansive. Staff are great but cannot make up for the dismal property. Call before thinking about staying here as would be surprised the renovation is done. We were there on 9/1-3 2022.

Partner

6/10

Pleasant

27 Jun 2022

Jennie

The pool was amazing and staff very attentive. Staff at the restaurant during the day were great.

Leisure Partner

4/10

Poor

17 Jun 2022

Pratik Sureshbhai

I would not recommend to anyone.

Leisure Partner

10/10

Exceptional

08 May 2022

Danielle

Wonderful in every way!

This resort was absolutely lovely in every way. Great location, pools, staff, beach access. No complaints. Highly recommend.

Self

10/10

Exceptional

27 Mar 2020

Verified traveler

great villa with all amenities that you might need

Business_and_leisure Self

10/10

Exceptional

11 Mar 2020

Erin

Great Beach Hotel with stellar service.

Great hotel. We loved it. We had a problem with our room - the water wasn't hot and they moved us right away to an upgraded room. The service was exceptional everyone was smiling and super helpful.

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Rebecka

Loved the outdoor living space with coffee press for enjoying the morning sunrise, Bluetooth built in speakers for listening to music, and peaceful property. Breakfasts were excellent, staff so kind, and happy hour cocktails were tasty and refreshing. The only improvements that I could suggest is to repair the mildew stained caulking in the shower and to work on keeping the pool crystal clear. We had a fantastic vacation at the Fairmont and would be happy to return!

Leisure Partner

8/10

Excellent

19 Feb 2020

MNQ

The staff and service is amazing. Very nice people. However the property just isn’t up-to the name fairmont. Don’t get me wrong. Rooms are decent sized with decent views. But you can see the age. Moldy with leaks ...Beach has a lot of weed. Which they try to clean up but you can’t really go in the water. Restaurants are limited (2). Location is nice so you can enjoy other restaurants nearby. 1 adult pool. Kids area is just plain depressing ...in the basement almost ...with no windows and very small.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2020

Kelly

Beautiful Hotel with fantastic staff. Everyone was so helpful. Rooms are a great size with beautiful views.

Leisure Partner