Name: Boracay Uptown
Address: Beachfront, Station 2 White Beach, Boracay Island, 5608, PH

10/10

Exceptional

17 Jun 2026

Shawn

My daughter stayed and she said no issues from check in through entire stay. A reason we selected this hotel

Friends_and_family Friends

8/10

Excellent

03 May 2026

Qixian

Unfortunately got given maybe the worst room in the hotel. In a wifi dead zone with constant drops and below 0.5mbps. The staff were cool and changed my room after I complained the 3rd time and requested a room change. The window attached ac in the first room was also incredibly loud, like diesel engine loud. The difference between the two rooms was night and day. However, the outside amenities were awesome. Spent heaps of time in the two pools.

Self

8/10

Excellent

20 Apr 2026

Bryan

4 nights and overall a very nice stay. Paid for a deluxe room and given a standard. They said it was a deluxe, but apologized at check in for the room assigned. The room was very small with no natural lighting, it was clean and comfortable just more a standard than a deluxe. The pool was an enjoyable experience with a great staff. The location is excellent with access to everything in all directions. The noise and music can be heard until late evening but Overall an enjoyable atmosphere.

Self

10/10

Exceptional

16 Apr 2026

Mathe

Nice room as I requested with the enjoyable staff at front desk. Thump up to Loveline with her group of Interns/Trainees.

Self

4/10

Poor

11 Apr 2026

Helana

This is less than a 3 star hotel. I would not recommend it. Basic needs were unmet - the first room our family was assigned had brown water leaking from the walls in the corridor and in the rooms. The next day after informing reception, the room we were assigned (which was considered an upgrade) didn’t have warm water and when reception was informed, they appeared surprised. Their response caused frustration as it was a known issue based on reviews for this hotel.
Another dampener was when swimming in the infinity pool the security guard would usher us away from the edge and tell us to stop the games we were playing with the kids (which was considerate of their ‘no splashing’ signage).
There is often lots of staff around welcoming you and opening doors, this is a lovely experience, however, I think more effort could be made on actually attending to other requests made by hotel guests.

Family_with_children

6/10

Pleasant

09 Apr 2026

Jonathan

Sunglasses went missing from room, water pressure was terrible , main staff wanted more money for kids at checkin, free bottles of water never given daily and had to constantly call for them to give us water, room wasnt cleaned , location is fantastic .

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Imelda Orteo

Smaller place than the fancier resorts but perfect location with really great customer service. From the front desk receptionists(Sherilyn & Lovelyn), to the pool and beach front attendants(Romar/Gab) and the breakfast crew- I am very pleased and impressed with the way they handled everything with a smile. The nightly entertainment was good as well, the singer with the band gravels for tip whenever there’s a song request to the point of even naming a price for the song- he’s pathetic. He laughs it off as a joke but visitors are not laughing. Also it’s a bit too loud for dine in and the microphone/speaker screeching noise keeps happening and not seem to be fixed all throughout the show. Fire dance show was awesome 👏

8/10

Excellent

15 Feb 2026

Ryan Ramon

Great staff, great views.

Leisure Friends

10/10

Exceptional

11 Feb 2026

Luz Esther

I loved everything about the hotel and personal, the restaurant and the show and music!

Thabk you

Leisure Friends

4/10

Poor

29 Jan 2026

DONALD

Room was badly in need of updating,,, smooth ceramic tile everywhere so floors and shower where a hazard,,, several floor level changes of a inch or two with no rounded top edge or bevel ( took several toe beating to get memory imbedded),, thought I lost key in pool, said there was no replacement and a 300 peso charge,,, was told they would delete lost key access since it had a room number,,, found key next day and access was never stopped,,,

Leisure

10/10

Exceptional

22 Jan 2026

John

Great central location on the beach at Station 2. Nice comfortable beds...the a/c was a little too noisy for my liking

Leisure Family

10/10

Exceptional

19 Jan 2026

Malia

Great staff

10/10

Exceptional

10 Dec 2025

crystal

We really loved this hotel. The staff were super attentive and helpful since we first step foot in the door. There is always someone there to greet and assist if needed; really made the whole experience feel luxurious. The hotel was clean and well kept, although we didn’t have a window the room and bathroom were clean and comfortable. The rooftop pool has the best views and was clean. The pictures don’t do justice to how wonderful this hotel is. Also, the location is perfect, with many food, drink and shopping near by. Also, not to far of a walk to station 1 or 3 as it’s right in between. I would definitely come back.

Leisure Partner

8/10

Excellent

26 Nov 2025

Sohail

Staff were great, everyone was attentive, caring, and polite. I would give 6 stars to the staff and service.
Hotel location is fantastic, you are right by the beach, breakfast (Restaurant) area has full view of the beach and the white sands. Hotel has 2 pools and they are very nice, but the beach is much nicer.
To get here from the Main Street you need to walk your luggage about 5 minutes, and the last 20-50 ft is on sand. You will usually get help from the transportation.

Pros:
- Location , middle of everything, right by the beach, lots of restaurants, good breakfast, week-end is buffet style. and you can order unlimited, coffee, eggs and bread
- Clean: The staff does a superb job of keeping the hotel clean. They mop the floors everyday and my room was always clean with fresh water
-Service: Friendliest and most helpful people in the hotel, They go out of their way to make sure you are comfortable. I do not even remember touching the door as someone would rush to get the door for me every time
- on premise restaurant with good choices & Nightly music

CONS:
1- Do not expect a high end 5 star Hilton or Marriott rooms here. They are descent, clean but old . Everything is old.
2- my Shower was trickling water, zero pressure. I recommend upgrading shower heads
3- Zero view
4- Old Beds
5- Expect to see bugs, they just crawl into the room
6- AC: OLD type, very loud, and without it, you won't survive.
You are really paying for the location

Self

10/10

Exceptional

18 Oct 2025

Fran lee

My only complaint is that there wasn’t anything to complain about ! Staff was. Amazing!!!!!!!

Friends_and_family Friends

8/10

Excellent

01 Jul 2025

Travis

We had an absolutely amazing time. The facility was great, the staff was great. The only reason I could not give it a 5 star review is because of the staff member at the rooftop pool trying to solicit excursions for the next day. I was bombarded and harassed enough on the beach that the last thing I wanted was one of the hotel staff members trying to get us to buy something from him. Or at least use his card so he could get a kickback. Other than him, the staff was top notch.

Leisure Family

10/10

Exceptional

10 May 2025

Dwayne

Nice!

8/10

Excellent

25 Apr 2025

Ricardo

Had mold in the shower; need to remove the caulking and re-caulk it for better presentation to guest. Staff was very nice.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Tom

The best hotet resort with a smile

10/10

Exceptional

06 Apr 2025

Fidela

I would like to commend all the staff from the reception amd all the crew member of this hotel, awesome service, greetings every time they see us, the open the doors for us. Excellent service, the housekeeping forget to put tissue on our washroom, but its ok they replace it right away. Everything is perfect

10/10

Exceptional

07 Mar 2025

Wilson Alfredo

The hotel is front of the beach, near shops, restaurants, and was able to book a Tuktuk tour around the island. It took me about less than hour to go from and back to the airport during dry season.

Leisure Self

4/10

Poor

28 Feb 2025

Verified traveler

Not a 4 star hotel

This is not a 4 star Hotel. Two at best, I would call it a 3 star because of the location and staff.
Doors going out to the deck, did not operate correctly.
Water pressure in the shower could barely keep the switch from going back to the faucet.
The hot tub in the room did not work.
The transfer from the hotel to the airport was 1900 psp for two people. If I would have did it myself it would have coast about half that. Location was great staff was great. Price of it all was way too high. I looked through most of the negative reviews and I do agree with most of them.

Partner

10/10

Exceptional

25 Feb 2025

Louis

Perfect location had a great time at this place. They treated me like family only one complaint the people singing the music like the live entertainment but not till 1 o’clock in the morning sometimes she just wanna rest.

Partner

10/10

Exceptional

21 Feb 2025

Barry James

Great location by shopping and dinning. The continental breakfast every morning on the patio watching the sunrise was fantastic.

Leisure Partner

6/10

Pleasant

17 Feb 2025

Gilbert

I like the location due to proximity to the beach. Breakfast was good. The Staff are super great! I was told by a Staff from a neighboring hotel (Mandarin I think) that I can’t use their beach cot/lounge chairs. So I moved. There is only like three or four provided by Uptown. The ones provided are not as comfortable as the ones provided by the other hotel.

Leisure Self

8/10

Excellent

14 Feb 2025

Iain T

Property was perfect location. In the middle of all the action. For the price great. Room was fine. Only downside was the shower. Poor water flow. Staff friendliness off the charts. Beautiful island. Worth every second to visit. - visit 2 brown boys restaurant. Best food on the island.

Leisure Self

10/10

Exceptional

06 Feb 2025

Edi

Thank you

Leisure Friends

8/10

Excellent

01 Feb 2025

Chadwick

Room has an amazing view of the sunsets and the fire show that they do twice a night. However, it’s really loud from 430pm-midnight. Live music right outside my room. I’m sure other rooms were much more quiet.

Self

4/10

Poor

29 Jan 2025

Steven

The Uptown hotel is a older style mid range hotel on Boracay beach. The rooms are basic and completely lacked hot water for shower or washing.
There is an outdoor pool area.
The hotel lobby area has a series of very noisy rock music bands playing until after midnight on every night of the week.
Any customers would be well advised to bring secure ear plugs if they want any sleep.
Customers would also be advised to use another hotel if they wanted any hot water.

Leisure Partner

8/10

Excellent

07 Jan 2025

Vincent

The location of this hotel is at Station 2 and is just 2 minutes walk to D’Mall where all the dining and shopping are located. This hotel is also located right next to the beach which is perfect.

Leisure Family_with_children

8/10

Excellent

29 Dec 2024

Imelda

Love the band!! Solist guy is sooooo awesome!!

Leisure Partner

10/10

Exceptional

28 Dec 2024

John

Great breakfast

10/10

Exceptional

28 Jul 2024

Rameses

Great service!

10/10

Exceptional

24 Jun 2024

ESPERANZA

Nice hotel to stay.

Great stay. The food is good with Bacon. They welcome us very warmthly. Very good service

Friends_and_family Friends

4/10

Poor

30 May 2024

Aaron

Check that the pool is available for use before booking. Nothing special without the use of the outdoor pool

Business_and_leisure Friends

8/10

Excellent

15 May 2024

Merrylyn

Everything was great except no access to the main road need to go though the beaxh but staff helped us with our bags

Leisure Partner

10/10

Exceptional

09 May 2024

Ma Vimel

All the staffs are very accommodating. Warm welcome.. i love everything here. Thank you so much.

Leisure Self

8/10

Excellent

26 Apr 2024

Jay

Awsome experience

Th room was amazing. Had a few issues up front but were fixed very quickly. The only flaw about my room is it was right above the restaurant and stage area and was very extremely loud until about 1 am everynight. I wasn’t too bothered by it but definitely not for travelers who are there to strictly sightsee and rest.

Self

8/10

Excellent

22 Apr 2024

Benedict

Great value, staff was friendly and entertainment during dinner was a pleasant surprise. Recommend to anyone looking for a good location with reasonable prices.

Leisure Family_with_children

10/10

Exceptional

20 Apr 2024

Louella

This is my second time staying at Uptown and truly appreciated their concern in making sure my stay is as expected and they have been most accommodating.

Leisure Family_with_children

10/10

Exceptional

04 Apr 2024

River

Overall it is good, I booked the premium king suite with jacuzzi. However their jacuzzi is not working. I ask upon checking in abd they said it working, however when i use it it is not working.

Leisure Partner

6/10

Pleasant

25 Mar 2024

Michael

Ns

Business_and_leisure Self

10/10

Exceptional

24 Mar 2024

Dean

This is a great property right in the middle of station 2 beach front. The staff are the most friendliest I’ve ever experienced. This will be my go to hotel for any future trips.

Leisure

10/10

Exceptional

21 Mar 2024

Dean

Great property in a fabulous beach front location. Very good restaurant that has a band right in the beach.

Leisure

10/10

Exceptional

11 Mar 2024

Leonard

Great location and the staff is very friendly and helpful. We got an escort from the hotel from the airport to the hotel which made all the transferring and boat ride so easy, especially since we had a heavy suitcase. Thank you Randy!

Leisure Family

8/10

Excellent

07 Feb 2024

Aurora

Staff are very friendly and helpful. Walking distance to the mall, shops, hotel restaurant in front and close to other restaurants. Our second time in this hotel.
The lighting at the vanity area should be more brighter.

Leisure Family

10/10

Exceptional

18 Jan 2024

Kenneth

Only 1 issue you have to enter the hotel off the beach
Great entertainment and good food

Leisure Self

2/10

Poor

06 Oct 2023

Nicholas

ABSOLUTELY DISGUSTING *nothing* like the pictures!

This hotel is not even close to 4 Star and has no business advertising itself as such.
The shower had minimal hot water and was a trickle. Premier Deluxe room contains a jacuzzi. Nice huh? It was broken - no hot water, the plug didn't work (it had a string tied to it so you could pull it out of the drain), and the jets were completely inoperative with their control removed and covered in duct tape.
Your \"ecstatic sensation\" and \"hip and modern facilities\" at the Infinity pool include exposed wires, splattered paint on room windows, multiple bags of cement piled up against the wall, stacked up tiles, random plastic chairs and tools, miniature scaffolding and something that resembles a rack for drying clothes - it legitimately looks like construction sight. Throw in some empty paint buckets too.
No deck chairs in the pool like in the pics - they're stacked up next to the entrance to the pool area and caked in dust. The swim up pool bar is completely inoperative and used as a storage area and is equally as filthy as the patio. There are no tiles or flooring of any kind on the patio leaving the cement beneath exposed, cracked and rough.
\"Hip and modern facilities\" continue with the showers and toilets - just move the mop and bucket in the shower to the side if you want to rinse off after your swim. Mind the rotting and rusted doors when using the toilet - hope you've had your shots. Blends perfectly with the rotting wood and corrugated iron that is the pool \"bar\". See pics

Self

4/10

Poor

31 Jul 2023

Anwar

I tell to reception we have early check out on the morning because of changes schedule.. then on time we check out.. the assign front desk ask me if the reception last night offer me a packed breakfast.. I said No. Even I told the reception we check out early in 5am. Anyway its just a breakfast. But i think almost 12,000 pesos for this hotel is not worth it. Other staff is Good

Leisure Family

2/10

Poor

25 Jul 2023

Karen

My experience in Uptown Hotel was terrible. There was cockroach’s on the floor. The water pressure in the shower barely worked. I felt like I didn’t feel clean after my shower. The bed was too tough causing me to have back and neck problems. The towels are poor quality. The only thing that’s good about Uptown Hotel is the location. Stay away from this hotel. It is very expensive and a terrible experience especially for the high paying price I paid for. I paid $1,300 for 7 nights just to experience a 1 star Hotel. I don’t recommend this place.

10/10

Exceptional

21 Jul 2023

Christopher

The staff is honestly the best asset this hotel has to offer. Always kind, friendly and extremely helpful. I had a minor injury that I needed to have checked out at a local clinic - they could have just given me directions to the clinic and sent me on my way, but instead, sent a staff member with me to ensure I was taken care of.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2023

Ivy

Clean and good size room for family. Friendly staff and the manager is very accomodating. Love the live band at night. ❤️ will book again next time.

Friends_and_family Family

8/10

Excellent

03 Jul 2023

Gean

Room is nice, except for the tub is not working properly. I stayed in Premium Suites and every night till morning you can hear too much noise it seems like its close to the kitchen cant get a good sleep with that. Thats it Everything is awesome.

Leisure Family

6/10

Pleasant

03 Feb 2023

Francisco

This hotel is not 5 stars as advertised. Bar and resterant in the pool area was usually unattended. No umbrellas in the pool area, old broken chairs. Overall hotel is basically 2 to 3 stars.

Leisure Friends

6/10

Pleasant

28 Dec 2022

Ferdinand

The property is not maintained anymore. The towel rack in the room is broken, furnitures are faded and a lot of scratches. Infinity pool wood entrance is not in good condition anymore and a bit dangerous to tripped yourself while walking. The other Elevator is broken while other one is rusting already but All of the staff are very helpful and accomodating that makes you feel welcome everyday.

Leisure Partner

10/10

Exceptional

26 Aug 2022

wayne

Best beach we have visited!
Hotel staff is very accommodating with two swimming pools, easy beach access out the front door, this was our second visit to Uptown, we will return soon I hope!

Leisure Family

8/10

Excellent

08 Aug 2022

Evelyn Tinio

Cleanliness,service

Leisure

10/10

Exceptional

24 Jun 2022

Charles

Located right next to D’Mall at Station 2, you’ll be right at the center of the White Beach strip where the bars, dining, and shopping are concentrated. The staff was very friendly and accommodating from the time I arrived all the way til check out. Rooms were clean and well maintained. Although the hallway at the top floor where I stayed at always smelled like fried chicken. All in all, a wonderful little vacation.

Leisure Self

2/10

Poor

24 May 2022

Paul

Worst hotel

Doesn’t look like the pictures. There’s rats in the rooms. Dirty sheets and dirty
Pillows. Had rat problem in one room they moved us to another room had the same rat problem. We had to get another hotel at four in the morning and they wouldn’t help us with that. They are making getting a refund very difficult and we didn’t even stay the next two days that we paid for.

Partner

10/10

Exceptional

23 May 2022

Miguel

The staff at this hotel are all great!

Leisure Self

2/10

Poor

05 Apr 2022

Warren

Do not book...Boracay Uptown Hotel... The worst value hotel I have experienced in 47 years traveling the world... Based on paying $180 for 1 night... On Expedia listed as 4 star... Definitely NOT 4 STAR... MAYBE 2 STAR... For that price I expect some ambience... But no! Very old, dark and dingy, all surfaces marked or chipped, very old towels, sheets marked, only 1 key provided (so every time you leave the room the aircon is off), no drinking water in room, wiring exposed in a couple of areas, general property run down, breakfast 2 STAR, minimal selection, not even a knife for toast, after 5 pm the reception couldn't organise a transfer to the airport the next morning... Oh sorry there is one positive point... Located beachfront... But that's it!

Leisure Partner

10/10

Exceptional

20 Feb 2020

Nik

The property was great. It’s location was perfect for us as we were traveling with 13 other people. We booked 2 executive suites and 1 premier suite. It came with free breakfast located at the top floor. The food was decent. The hotel staff was extremely accommodating. My only complaint was the live band that didn’t stop singing until 1145PM. Our room was located right above the stage, which was perfect in the daytime because we had the best view, but was terrible at night because of the band.

Friends_and_family Family_with_children

2/10

Poor

19 Feb 2020

Loan

Service I don’t like it and pillows smell bad blanket it dirty

Partner

4/10

Poor

12 Feb 2020

Jay

Expensive for the property facilities, there were better options available. Went for the pools - the indoor one is pointless. The property was noisy with construction work

Leisure Family

10/10

Exceptional

26 Jan 2020

Kcos

It was in a great location. We felt very special each time we entered the hotel.

Leisure Family

8/10

Excellent

31 Dec 2019

Ciprian-Mihai

Family stay at Boracay Uptown

In my opinion this is not a 4 stars hotel, max 3 stars. The furniture is pretty old, the bathroom looks old also and there are some minor details that should not appear at a hotel like this, 4 star I mean.
The staff was very friendly and helpful, that helped us in every issue that we had.
The White beach is straight in front of the hotel, that’s very nice. And we received beach towels from the hotel, so no struggle with cleaning our own beach towels.
Laundry service was very quick and good.
We caught a big taifun during our stay and we didn’t have electricity, wi fi and water for periods of time, but I would say that they handled the situation good, giving the bad situation.

Friends_and_family Family

10/10

Exceptional

16 Oct 2019

Verified traveler

Staffs are super nice and helpful⋯⋯view is excellent from our executive suite

Leisure Partner

2/10

Poor

03 Oct 2019

Verified traveler

No consideration.

Property was not able to consider our request for late check out (We checked out 12nn and we requested for late check out at 2pm. They won't allow). We had to cut short our island hopping activity just to get back to our hotel in time. We even barely use the room because we arrive late on the day of our booking. And catched up with our family on different hotel. We only use the room in total of 5hrs (to sleep) for our whole one day stay.

Not to mention that since we came from our island hopping, we weren't able to take a shower and change our clothes before moving on with our next hotel. :(

Partner

8/10

Excellent

11 Jul 2019

Verified traveler

Comfy and close to all the action

Great location and right next to the beach and all of the popular destinations. Restaurants are only a few feet a way from the hotel. The hotels staff was nice and the room was comfortable. The only thing I would say is that the sofa in the room look a little dirty. A couple of fruits that were on the table had a tiny bite missing so im not sure if it was a rodent or a bug that got to it. Other than that it was great with a decent breakfast option. WiFI was terrible. I was not able to connect to this from either my room or the lobby. Tried on multiple devices as well.

Partner

8/10

Excellent

13 Jun 2019

Ferymie

Great service

Just initially during check-in that staff were talking about cell phones even if we’re standing right in front. Other than that, the service is excellent. Filipino hospitality is evident at it’s finest. The rest of our stay was great.

Family

6/10

Pleasant

10 Jun 2019

Verified traveler

Nice location. Room and hotel was old and the WiFi did not work in many areas.

Leisure Friends

8/10

Excellent

10 May 2019

Tal

Good place

The only thing about the local area is the arrived with luggage is little bit difficult becuase the hotel is on the beach and there is no other way to get there, but station 2 is a good area there are a lot of bars and restaurants.

Partner

8/10

Excellent

06 May 2019

Emilyn Kaye

Center of Everything!

I've been to Boracay multiple times, and I have wanted to book a reservation at this hotel ever since because it is located within the center of everything. I came back from the US, and was able to finally afford this place. I paid a decent price for this hotel. my best friend and I were welcomed whole heartedly by staff. we were given a glass of juice, a lei and cold towel upon arrival. that was sweet! we were assisted to our room with a smile. the room was clean and right next to the pool! it was convenient! had most of the amenities we would need during our stay. the only downside during our stay was the wifi connection. the connection could reach our room. we had to be close to the lobby to connect to the wifi. even cellular signal was poor. overall, our stay was comfortable. no other complaints!

Friends

10/10

Exceptional

02 May 2019

Verified traveler

Literally a few steps away from the beach. They welcomed us with their warm smiles and superb service. The only downside of the hotel was its slow wifi connection. But other than that, our stay was absolutely amazing

Leisure Family

6/10

Pleasant

27 Apr 2019

Verified traveler

Location is great. Staff very friendly and quick to help.
The band that played late each night below our balcony was awful and had we known about it we would have booked elsewhere.

Leisure Partner

6/10

Pleasant

11 Apr 2019

Natalie

In a good location...but definitely only 3 star hotel

Leisure Self

6/10

Pleasant

01 Apr 2019

Verified traveler

The location was great. Walk right out on the beach. The place was clean. Food was great.
The staff wasn’t very helpful at all. When trying to get information about activities and where things were, they were clueless. Staff should know their area...especially for being on a small island. They seemed to get irritated that we kept asking questions.

Leisure Friends

8/10

Excellent

25 Mar 2019

Verified traveler

attentive to guest and very sccomdating
to guest request

Friends_and_family Family_with_children

8/10

Excellent

14 Jan 2019

Adrian

Great stay

Great stay, only downside was poor wifi. Not able to connect in my pool access room and also local wifi couldn’t connect while in the room

10/10

Exceptional

13 Jan 2019

Verified traveler

Boracay Uptown has a great set up for rooms, awesomely helpful staff and the view of the sunset from infinity pool is worth checking out.

10/10

Exceptional

07 Jan 2019

Verified traveler

Great hotel location! Right on the sands of white sand beach ! Gear pool options! Especially our room that had direct access to the ground pool

8/10

Excellent

04 Jan 2019

Verified traveler

When we arrived the Hotel had just reopened after the presidential decree to close Boracay.
I took this to be the problem when we got to our room as the tv remote and the A/C unit did not work, but after a phone call these were repaired very quickly, otherwise our stay was very pleasant

Leisure Family

10/10

Exceptional

28 Dec 2018

Verified traveler

Excellent location. Very friendly and accomodating staff

Leisure Family

8/10

Excellent

01 Dec 2018

Mick

Upmarket 3*

Only issue with this property was it's internet, was down and non operational for half our stay. Would recommend . Pictures are of deluxe room 2233

Partner

8/10

Excellent

24 Nov 2018

Verified traveler

Nice hotel central location, great foodpicaiso bar

6/10

Pleasant

23 Nov 2018

Rajiv

Great location but not so great facilities
One of the rooms we booked had no windows it was like staying in the box the other room we took was the beach facing suite it had a view to die for but there were a lot of services noise coming (water pipes) thanks to which we could not sleep well
The lift was not working
The Wi-Fi was not catching in the room I had to come to the lobby every time
The breakfast is nothing great
Pool bar was not fully functional

6/10

Pleasant

24 Apr 2018

Verified traveler

Uptown is in a perfect locations. However it could do with some updating. The beds are very hard & unfortunately & the air conditioning is extremely loud. The staff were always friendly & helpful.

8/10

Excellent

09 Apr 2018

Verified traveler

Nice Hotel and central to all the other hotels,

Nice view of the ocean from the 3rd floor pool, great breakfast in the mornings and staff very accommodating.
Ac worked great
Very close to D Mall area shopping

8/10

Excellent

02 Apr 2018

Cristina

4-night Stay with Family

Our 4-night stay was good, overall. The hotel needs some sprucing up, though, like the elevator interiors, pool tiles, hallway paints, hotel entrance, etc.
The service inside the hotel is great, especially during breakfast. This great service is, however, not extended to the beachfront area of the hotel- Extending the service up to the beachfront part of the hotel would have completed the good experience.

Family

10/10

Exceptional

21 Mar 2018

Verified traveler

Nice hotel beach front

Beach front.. beautiful view, good ambience..acoustic music at night and fire dance just infront of the hotel. We love it esp the swimming pool.

2/10

Poor

20 Mar 2018

Natalie

Don’t go there!

The hotel is low maintained. Everything looks very bad. The rooms are not clean and we had mold all over the ceiling and walls. The smell there is unberiable and the elevators are disgusting. There are like 1,000 employees at this hotel but they are not doing anything all day long. Just walking around and talking to each other when they can clean, paint, polish and what not. This hotel in his situation now should close ASAP! I can’t believe I stayed there.. absolute disappointment..

6/10

Pleasant

09 Mar 2018

Faye

Decent hotel but needs upgrade

Front desk staff weren’t that helpful. Credit card machine wasn’t working properly when I checked in and still wasn’t when I checked out. They wanted cash for the balance. What if I didn’t have cash that day? I had my flight to catch and they delayed me.

8/10

Excellent

26 Jan 2018

Darwin

Great hotel

Location is great, very clean rooms, friendly staff

Family

8/10

Excellent

16 Jan 2018

Verified traveler

Friendly staff, great location

Friendly staff
Great location, in the midst of Station 2
Pool was really nice but it was lacking some music
Breakfast was okay hardly any vegan options

2/10

Poor

15 Jan 2018

david

Awful

The staff was very rude. They did not want to accommodate.

2/10

Poor

07 Jan 2018

gentrydesy

A beachfront Hotel with ADDED RAT

This is my first time with Boracay Uptown. The ONLY good about this hotel is beachfront! However, being in a beachfront has downsides. (A) their band and their neighbor band will keep you awake til 1AM or worst 6AM
(B) If you are unlucky, and you were given a room facing the beach, their window has space. Which allows the smoke from the grilling of the restaurant below. So you all smell grilled bbq everyday.

Since its NewYear when we went there so the abovementioned downsides can be forgiven. What worst with this hotel is CLEANLINESS.
(A) we found a RAT inside our fridge! Nobody can explain how a RAT got inside the fridge. They did not clean thoroughly our room when we reported about the rat. I have asked 3 times for the room to be cleaned 'again'. They even told us that the rat might just wanted a cold breeze thats why it stayed in the fridge. (HOLY SMOKES) this is not a proper response to a customer who paid $1,200 for our stay!
(B) the hotel is outdated. The lift is tarnished and old.
(C) we stayed there for 4D3N, and everytime they clean the room I always need to call housekeeping 'again' to change the floor rug, change the towels and add 1 more towel (paid 5 legit folks for our suite!) Unsure how their make-up room policy is!
(D) the sink's clogged!
(E) if you need internet, theirs is not reliable. In our whole stay, I didnt even get a chance to send an email!

Their breakfast pineapple is GREAT! I think thats the only great i can comment.

4/10

Poor

03 Jan 2018

David

Run down and poor service

The only positive is being on the beach front. The hotel is in need of a major renovation and the service is not great.

Family

8/10

Excellent

31 Dec 2017

Verified traveler

Good hotel for the price

The staff is amazing, the customer service is great. Yet the hotel staff does not get the support it deserves to do a better job maintaining the hotel. They are all super customer service friendly, ready to assist at a moments notice.
Our room had some problems in the beginning, and the maintenance support was doing everything they could to help us. Finally after 4 hours we were able to move rooms.
From that point it was smooth sailing. Again, I want to say thanks to maintenance staff, the cleaning room staff, the cook at the morning buffet and the front desk staff and crew for making our stay an enjoyable one.

8/10

Excellent

26 Dec 2017

Jessie

Comfy stay with great view.

Had a comfortable stay in the hotel, Children do enjoy their facilities. Great location.

2/10

Poor

23 Dec 2017

Verified traveler

terrible hotel ever

so noisy all day all night. I woke up at 4am because it’s too noisy outside.