Casteau Resort Mons

10/10

Exceptional

11 Oct 2024

Jeff

Good hotel in quite surroundings

Business Self

4/10

Poor

11 Oct 2024

Mark

Construction noise which started 07:30 until 18:00 and no lift

10/10

Exceptional

09 Dec 2023

Verified traveler

Fantastic!!!

The hotel was immaculate, extremely comfortable, and provided everything we needed for our stay. The staff eas very kind, courteous and professional. It was a wonderful experience.

Friends_and_family Family

10/10

Exceptional

28 Jun 2022

Verified traveler

Nice stay

Nice stay
Good hotel with good breakfast
Lot’s of parking place.
No dinning option on site but some restaurants around

Business

10/10

Exceptional

11 Jun 2022

marc

Nice and clean

Business

4/10

Poor

17 Aug 2020

Kiki

The apartment was clean, although lacked basic ustensils, glasses and coffee machine. The property is full of deliquent persons, squatters and smokers 4hat made it quite unpleasant.

Business Family_with_children

8/10

Excellent

28 Apr 2020

Sheri

Or Final \"Home\" in Belgium

We stayed here while trying to depart from Mons after 18 months of working at SHAPE. Due to the COVID-19 situation, things were much different from what we expected and we understand. However, when we first arrived in our room, it was not as clean as we would have liked - there was mold on the shower tile grout, fingerprints all over the entry door, a dead fly stuck to the living room curtain, and grease around the stove top. The kitchen faucet was so loose that we had to hold it with two hands just to change from hot to cold water. Nevertheless, we had Lysol and Clorox cleaner to get rid of the bothersome items we noted. The service from staff was excellent and they tried very hard to accommodate our needs, especially for breakfast since we were so used to having a world of choices at a previous stay - again, the situation precluded much choice of breakfast items. The bed was super comfortable, which was a plus since we stayed 8 days, trying to get a flight out.

Friends_and_family Family

8/10

Excellent

17 Nov 2019

Alex

The breakfast was great and the overall staff was very accommodating.

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

Verified traveler

Hotel close to my meeting. At SHAPE staff, I have allways used this hotel, when I have meeting at SHAPE.

Business Self

10/10

Exceptional

19 Oct 2019

Elliott

Hotel staff.

The hotel was fantastic lots off assistances from the staff close for my type of work will be staying again soon

Business Self

8/10

Excellent

04 Oct 2019

John

Great place to stay.

Partner

10/10

Exceptional

17 Jun 2019

Verified traveler

Having an apartment was great. It wasn’t much more expensive than a normal room and it meant we could cook a small meal when we arrived.

Leisure Pet

6/10

Pleasant

31 May 2019

Verified traveler

Proximity to SHAPE, and walking distance to restaurants. Cleanliness was really lacking, and I am a typical “whatever “ kind of guy as long as the sheets are clean. They were, but not much else was. Also don’t let the A/C make you think you can really cool your room. The lowest setting allowed is 22

Business Self

6/10

Pleasant

22 May 2019

Ashley

Wouldn’t recommend

Overall I wouldn’t recommend this hotel. The staff wasn’t friendly. The overall decor was very very odd. The room, even for European standards, was cramped and uncomfortable. The paint was peeling off the walls. My door to the adjoining room didn’t lock and the hotel staff refused to change my room. Most things in my room, like hair dryer didn’t work. The furniture was way too big for the space. About the only redeeming qualities are the room was clean and the bed was comfortable. The surrounding are wasn’t great either. The cherry on top of this stay- my bill was Wong and the front desk staff refused to correct it and even tried to make me pay for the whole stay event though I paid through hotels.com. It was a total cluster and got quite heated. I thought it was resolved and got my bill and he added extra taxes I had already paid for and breakfast I didn’t eat. At that point I was running too late to argue since it had taken 30 mins to check out. The trip was for work so we didn’t have much choice in hotels but I would avoid this one if you can.

10/10

Exceptional

05 May 2019

Verified traveler

Business Trip

Hotel was clean and staff was friendly. Will stay again!

8/10

Excellent

12 Apr 2019

Verified traveler

Very nice hotel but all adjacent restaurants were closed, no option for dinner at walking distance.

8/10

Excellent

21 Feb 2019

Jan Willem

Decent stay

Check-in and check-out went smootly. Room small but clean. Nice bar and good breakfast. No entertainment nearby.

10/10

Exceptional

18 Jan 2019

Verified traveler

I will be back!

The hotel is very good, everything is kept on high level. The only inconvenience is lack of shops in vicinity of the hotel.

8/10

Excellent

08 Dec 2018

Roderick

Nice hotel but you need a vehicle if you stay here because it is a fair distance from city centre. Some nice restaurants close to it as well but some are closed on Tuesdays and Wednesdays.

8/10

Excellent

01 Oct 2018

Verified traveler

The property was clean and the room was nice. In the evenings it was a bit understaffed. There was one person who had to cover both the front desk and the bar.

10/10

Exceptional

26 Sep 2018

Verified traveler

A bit dated but comfortable

8/10

Excellent

22 Sep 2018

Verified traveler

Amazing staff, very hospitable but the wifi works only on the reception area. That's a no go for a business trip...

4/10

Poor

15 Sep 2018

Verified traveler

Soulless lacking ambience and attention to guests

Room was clean and quiet, blackout curtains were a nice bonus, there was no plug sockets near the bed which is expected these days. The mini fridge was also broken and wasn’t cold. The cleaning staff were very friendly and couldn’t do more to help they were lovely people however it’s a shame the same cannot be said for some of the reception staff who were always grumpy and at times just plain rude. The hotel lacks any ambience or areas for guests to relax, it could do with some seating out the front area of the hotel and a lounge or snug area for guests to relax in. There is a seating area in main reception but it’s not comfortable or a nice environment and feels clinical. As there is only one member of staff on both reception and the bar it’s impossible to get drinks at times and if you do have the audacity to want to be served they will have no problem with not hiding their distain for you. Overall it’s ok for one night but I would stay elsewhere for long trips. This isn’t a 4 star hotel by any stretch and there are many better hotels close by in Mons. I changed hotel as quickly as I could.

8/10

Excellent

08 Sep 2018

Verified traveler

Nice

Apartment was nice, big, clean, nice bed. Hard pillows and breakfast was not very good for the price.

8/10

Excellent

24 Apr 2018

Verified traveler

Nice Hotel

A very nice hotel for the price. May only gripe would be that the room quite hot making sleep difficult.

8/10

Excellent

29 Oct 2017

Verified traveler

Comfortable for a short stay

Stayed in basic room, which was small but fine for one person. Very comfortable bed and plenty of fluffy pillows. Heat in room could have been better. Plenty of TV channels including BBC and CNN for English speakers. Shower and towels could have been cleaner. Excellent front desk staff - very helpful and friendly. It would have been handy to have more vending choices than just one machine in the main lobby, especially since the restaurant is only open for breakfast.

8/10

Excellent

08 Apr 2017

MARK

Casteau Best Western

Very Handy for SHAPE base .. all good and clean. No problems. :)

8/10

Excellent

27 Mar 2017

Chris

Business-style hotel convenient for Mons and SHAPE

The hotel is easy to find, with ample parking space, and is clean and well-maintained throughout. Otherwise it was perfectly comfortable and agreeable. Surprisingly there is no air conditioning, and I imagine the rooms may get hot in summer, even with the fan provided, as the window only opens a little and there is no through draught. The room was a little cramped, with nowhere to open a clam-style suitcase out flat except the floor. The room safe was too small for a wide screen laptop. The €15 charge for breakfast seems excessive, and probably explains why the breakfast room was so empty. The wifi was excellent.

10/10

Exceptional

06 Feb 2017

Robert

Exceeds Expectations

I spent a week here on business. The staff was professional, flexible and very accommodating. The room were clean, the food and bar was outstanding for a small facility. I would high recommend staying here if you are in the Mons area.

10/10

Exceptional

26 Jan 2017

Verified traveler

nice hotel with everything you need ,\n

Great hotel , bar open late , showers good , beds comfortable , breakfast good parking good , need more grit outside please when icy ,, I fell over

8/10

Excellent

29 Oct 2016

Verified traveler

Really Convenient for business at NATO HQ. ApartHotel was great for visit from my wife.

6/10

Pleasant

11 Sep 2016

Mario

Good for 1 or 2 nights for SHAPE related visit.

Staid for 2 nights on a business trip. Hotel rooms smelled of humidity and dampness (similar to that of a gym's locker room). The room layout is what you would expect from a Best Western, bathrooms are big and have real showers/baths. Rooms do not have air-conditioning and have very poor circulation of air despite a tower-fan provided. This might be an issue in the summer. The beds are not real Double beds, they are 2 twins pushed together and \"made\" to be a double bed (ie. you will fall between them if you sleep in the middle).

In regards to the staff, the concierge was very helpful and put me in a different room after I complained about the smell. The new room I was placed in also smelled, but I had to settle. Concierge's supervisor was not very friendly- did not speak to me when speaking to the concierge about my situation and did not acknowledge me in any way (not what I expect from an American Chain hotel).

Over all- I would not book this hotel again unless I can secure a room with air-conditioning.

8/10

Excellent

19 Aug 2016

Appinhighlander

Comfortable Hotel Near Mons

Comfortable hotel, ample parking, associated restaurant adjacent. Great staff!

6/10

Pleasant

27 Jun 2016

Derek

one night

Perfect location if you have business on Shape which was the purpose of our visit. Check in went smooth, there was only 1 receptionist but she went through everybody pretty quickly. Did not explain anything about the hotel. Room was warm as there is no AC only a fan. Pretty small but had everything you needed. I like the soap / shampoo dispensers. Did not have breakfast there but they charge 15 Euro. Check out was very fast and receptionist was very nice. Free parking is a huge plus.

4/10

Poor

21 Mar 2016

Verified traveler

Need a car to be able to have a decent meal

There are only a couple of restaurants within walking distance. One which was closed when I tried to go there and one which isn't one I would recommend. No grocery stores or shops are nearby. The hotel offers limited meals but when I ordered one it turned out to be a microwaved meal that I paid 12 Euros for!! Not real impressed.

10/10

Exceptional

18 Feb 2016

Verified traveler

A working printer would have been appreciated.
One of the nights the jacuzzi was not working :(

6/10

Pleasant

21 Dec 2015

Verified traveler

SHAPE trip

Great location in regards to my business trip. The room did not smell fresh and the tv volume did not work.

8/10

Excellent

08 Dec 2015

World B.

good hotel. Does the job.

The staff is fabulous!!! They help you anyway they can.

6/10

Pleasant

31 Aug 2015

Verified traveler

Decent enough for business trip

The room was nice and clean. The channels did not match up with the guide. The in-room breakfast card said I could order breakfast starting at 7 as I had to leave early, although I had to argue with the front desk clerk. He didn't know much about the restaurants in the area, even though it said in the book to ask the front desk for info. This left myself and many other guests walking around in the rain looking for dinner. The gym was small but existent at least.

8/10

Excellent

17 Jul 2015

Verified traveler

Comfortable hotel, close to Mons
Clean and presentable.
Excellent breakfast.

Family

8/10

Excellent

03 Jan 2015

Verified traveler

Near SHAPE

Near to SHAPE but little in walking distance

6/10

Pleasant

14 Sep 2014

Jan Erik Askildt

The hotel was OK, the staff very friendly and forthcoming but the location was a bit too far from the centre of Mons with a wider choice of restaurants. The restaurant close to the hotel was of high quality, which compensated for the distance from Mons town centre.

8/10

Excellent

01 Feb 2014

Levent

Convenient hotel on motorway

Casteau Resort is a convenient hotel near Mons in the Soignies area. Nothing fancy, but good value for money. The bar/restaurant outside the hotel is an interesting place, in that it does not offer any simple snacks, so you have to get an entree or a full meal. Breakfast is fine and rooms are quite spacious.

6/10

Pleasant

05 Sep 2013

Verified traveler

Average hotel

Nice staff and reasonable breakfast, rooms need an overall as carpet was dirty and stained in the bedroom

6/10

Pleasant

08 Jul 2013

Ben

Okay experience

Perfectly located for SHAPE, but the hotel itself isn't the best. I've stayed in the apartment rooms before, and they are a much nicer experience than the standard rooms. The room I last stayed in had a tired decor, and in high need of a renovation; but it was clean atleast. The beds seem to have plastic mattresses (or mattress coverings) which make a crinkle noise with every slight movement and means you can get very hot whilst sleeping. There is no mini-bar in the room, but there is a vending machine in the lobby. The separately operated restaurant that stands within the hotel grounds serves good food, but operates odd opening hours; it's closed on Monday and Wednesday evenings. On those occasions Le Mediterranee is generally open, and serves reasonable food with a menu inspired by all Mediterranean countries.

8/10

Excellent

07 Jul 2013

John

Great Hotel to tour the Mons and Hainaut area

We have used this hotel on previous visits to the Mons area, as it is well situated out of town whilst remaing close to travel in by car or public transport. We found the hotel very pleasant with improved facilities in the rooms since our last visit some while ago. The staff were excellent and very accomodating and the breakfast was superb.

6/10

Pleasant

02 Jun 2013

M9

Good for Belgium.

Good for Belgium (price). However, I would expect more for 107 EURO/night.

4/10

Poor

02 Apr 2013

mark

Rooms were very small, feet were in the shower if you sat on the toilet, unmaned bar, and the gym was very basic.

10/10

Exceptional

01 Mar 2013

Verified traveler

Family tragedy

Everything was fine and the staff very kind

6/10

Pleasant

21 Aug 2012

Gary

No Air-conditioning! Walls in room looked like they had interior water damage, every baseboard in the building was missing (possible renovations), the breakfast was good, staff gave me their own personal fan for my room which was above and beyond. Overall just Ok, would I stay there again....If I had to.

6/10

Pleasant

08 Aug 2011

Darren

the beds have some kind of plastic under-sheet that makes them reflect back heat making the whole sleeping thing a bit difficult.

6/10

Pleasant

17 May 2011

David

Not up to normal Best Western standards

We have stayed in several Best Western hotels and this one was the least impressive. In fact, it is more like a motel, being only two stories (hence no lift, though help was offered for heavy cases) and looking quite tired e.g. carpets in corridors very worn. Mini-bar empty and some advertised facilities e.g. tennis courts seemed to be closed off. But staff were helpful, the room was clean and breakfast adequate. Also ample free parking. Location easy to find off the autoroute, just beyond the SHAPE complex, so convenient for an overnight stop. But several km from Mons itself, where there is another Best Western Hotel, which looked much more like what one would expect from this brand.

Partner

10/10

Exceptional

08 Mar 2026

Erwin

Heel vriendelijke ontvangst (in het Nederlands!) en bediening. Mooie, comfortabele kamer. Jacuzzi en sauna klein maar fijn. Leuke plus!
Ontbijt uitgebreid en lekker. Veel parkeerruimte.

Self

8/10

Excellent

20 Feb 2026

Mirek

Goede ontbijt en snel ingecheckt

Self

8/10

Excellent

04 Jan 2026

Germain

Chambre spacieuse et impeccable

Friends_and_family Family

8/10

Excellent

19 May 2024

Saverio

Einfaches Frühstücksbüffet…

Leisure Family

6/10

Pleasant

08 Dec 2023

Thierry

Tout est plutôt correct, le personnel est aimable.
Le peti déj par contre ... c'est le gros point noir.
pain au chocolat sec
salade de fruit encore congelée
café pas terrible
jus d'orange fade (trop coupé à l'eau ?)
C'était légèrement mieux le second petit déj.

Business

6/10

Pleasant

26 Jan 2023

Kim

Byggerod gav dårlig oplevelse

Igangværende renovation af hotellets lobbyområde med støj- og støvgener var en kedelig overraskelse. Midlertidig afskærmning var ikke nok til at skabe tålelige forhold for gæster.

Business

8/10

Excellent

07 Jul 2022

Sebastien

Aparthotel mitigé vieillissant

Quelques toiles d'araignee pendantes,mais surtout hotel qui vieillit,4 etoiles sur le site hotels cela me semble bien exagere,quelques taches sur les murs et au plafond,quelques petits trous non rebouches,personnel par contre tres agreable et bien situe en bordure d'autoroute,juste pour une nuit cela fait l'affaire mais pas a ce prix

Friends_and_family Family

8/10

Excellent

29 May 2022

Ronald

We zijn best tevreden over ons verblijf, alleen 2 opmerkingen:
1. de doordringende, niet zo frisse keukengeur in de gangen en hal van het bijcomplex waar we verbleven.

2. De te harde matrassen.

Friends_and_family Family

6/10

Pleasant

11 May 2022

Steinar

Fint hotell, men uutholdelig på grunn av røyklukt

Hotellet har bra fasiliteter, men en stor ulempe er det at andre som bodde i bygningen ikke overholdt røykeloven og røykte over alt. Slik at det var røyklukt i hele huset.

Friends_and_family Family

8/10

Excellent

06 Mar 2022

Mandy van der

Personeel was vriendelijk en sprak Engels. De kamers waren niet heel groot, maar wel schoon. Prima badkamer met een douche. Ontbijt was niet super uitgebreid, maar er was voldoende om uit te kiezen.

Prima hotel om te overnachten als tussenstop!

Leisure Friends

8/10

Excellent

02 Dec 2021

Marco Bruno

Ottimo hotel per tutti

Hotel ben arredato e gestito, stanze confortevoli ed essenziali, ho apprezzato la bottiglietta acqua offerta in camera e la comodità del letto con molti cuscini di vario tipo. TV grande con canale rai incluso. Colazione continentale ottima e ben fornita. Bagno un po' piccolo ed essenziale, in compenso la doccia spaziosa e confortevole.

Business

8/10

Excellent

15 Nov 2021

Kubra

Proper en simpel hotel met uitgebreid ontbijt.
Is een huisdiervriendelijk hotel, maar weinig respect voor de dieren vanuit het personeel.

Leisure Pet

6/10

Pleasant

04 Nov 2021

Marcus

No gym, no restaurant for dinner

Quite nice hotel but the restaurant was closed for dinner and food at the bar was pretty bad. The gym was closed for renovation which was not mentioned on beforehand.

Business

10/10

Exceptional

20 Sep 2021

De Letter

leuk hotel , niet ver van Pairi Daiza , 15 minuten

Mooi hotel , vriendelijk personeel en super ontbijt , restaurants bevinden zich in de buurt van het hotel .

Partner

10/10

Exceptional

24 Jul 2021

Verified traveler

Alles gut, wie immer

Leisure Family

10/10

Exceptional

24 Jul 2021

Verified traveler

Freundliches, hilfsbereites Personal.

Leisure Family

8/10

Excellent

21 Feb 2021

Verified traveler

vrij goed hotel

vriendelijk ontvangen in het Nederlands. kamers zijn gerenoveerd. douchezeep was niet bijgevuld jammer. ontbijt was erg goed. gratis parkeren en internet

Partner

8/10

Excellent

17 Aug 2020

Guido

Ideale uitvalsbasis voor bezoek Pairi Daiza
Lekker gegeten in restaurant l’Envers du decor pal bij het hotel
Corona ontbijt geen hoogvlieger.....

Leisure Partner

6/10

Pleasant

08 Feb 2020

Krzysztof

The crew is perfect, very helpful. However place is not really modern its need refreshment. Sauna was almost always cold, jacuzzi very nice.
Free parking next to hotel. Breakfast acceptable.

Business

10/10

Exceptional

23 Jan 2020

Estelle

Excellent comme toujours

Excellent hôtel très bon rapport qualité/ prix j’y retourne à chaque fois.
Chambre très confortable, literie excellente, salle de bain très propre.
Possibilité de régler la température de la chambre à notre convenance.
Clim silencieuse
Plateau de courtoisie thé / café
Jacuzzi et sauna très agréable, je n’ai pas testé la salle de fitness
Micro-ondes et couverts disponibles pour un encas en chambre le soir
Réceptionniste d’une extrême gentillesse et très serviable.
Restaurant en face de l’hôtel juste de l’autre côté de la route.

Business

8/10

Excellent

27 Dec 2019

Verified traveler

Super service en kwaliteit voor een goede prijs. En Ooh zo belangrijk het is schoon

Leisure Family_with_children

10/10

Exceptional

04 Nov 2019

Verified traveler

Es war, wie immer, sehr schön. Die Nähe zum Zoo ist spitze. Das Personal ist sehr freundlich und hilfsbereit. Ein weiterer lobenswerter Punkt sind die kostenlosen Parkplätze.

Leisure Family

10/10

Exceptional

01 Nov 2019

NATHALIE

Excellent rapport qualité/prix

Literie parfaite, propreté impeccable. Petit bémol pour la sdb où il manque une tablette pour déposer ses affaires, souvent oubliée par les concepteurs! Photos superbes du Cirque du Soleil dans les chambres et les couloirs. Petit déjeuner buffet exceptionnel, avec partie sous véranda. Grand parking gratuit face à l’hôtel. Emplacement idéale pour visiter la région et Pairi Daiza.

Self