Name: Utopia Hotel
Address: Chaussee Brunehault 392 B, Masnuy-saint-jean, 7050, BE

8/10

Excellent

11 Jul 2026

Laurence

Arrived late evening after a long drive from the UK during the heatwave of 30+. We had booked one of their many treehouses which when we arrived was not available as the A/C was faulty, they kindly upgraded us to the twin box treehouse with working A/C which was a god send in the heat. Very quirky design, had everything you’d need. If you have a fear of insects however, be prepared to evict an abundance of spiders, moths, ants and beetles from the treehouse if you don’t like sharing! The only negative for us was the actual structure moves when you walk around so you feel a but like your on a boat. It’s perfectly safe but the design causes this, i guess it adds to the charm? Head space is limited in places also. Lastly it seems hot water is on a timer so bare this in mind if your planning on a mid day or late night shower. - Parking was fine, plenty of available space with additional parking on the main road opposite the hotel if needed, it’s also easy to find.
Staff are very friendly and efficient at both check in and check out.

We didn't use any of the amenities although they seemed fine and again, same with the restaurant, we didn’t eat there but the food looked and smelt amazing!

Partner

6/10

Pleasant

04 Jul 2026

Robert

We did enjoy most of ou stay and there were good ammenities.
The menu in the bar didn't mention nuts as part of an entree option. I have a severe anaphylaxis to nuts and cannot eat them. Waste of food and money!
The air conditioning in the room wasn't working. They were unable to switch us rooms, so offered a free breakfast to compensate which was fine.
The first night was a severe storm and water started pouring through the fire alarm and ceiling. I felt sorry for the receptionist who was the only member of staff on and only spoke French. He did well and kept supplying towels to help clear up the water and try and prevent it going to the floor below. At about 4.30am in the morning after 3.5 hours I went to bed in a wet musty room.
What wasnt so impressive, was when asking what was happening about the room the following day, a different receptionist just shrugged and said its not my problem. I lost 4 hours of sleep trying to help minimise water damage and then had to change my days plans as a result. Not a single apology about pouring water through the ceiling. Not a single thank you. Just oh well, deal with it. It was a good thing my partner moved our things and there was no water damage to our belongings.
We then moved, but the room we had been in, was set up for new people to stay in the day after next, which I don't believe had it's fire alarm retested and if needed replaced, it to be water free, properly dehumidified, non-musty and the water damaged ceiling redecorated.

Partner

2/10

Poor

03 Jul 2026

Michael

WiFi non existent along with any kind of phone signal
Air con non existent
And god forbid it rains because the place leaks like sieve if its raining outside its raining inside. And the staff are incapable of supplying extra towels and buckets because their WiFi isn't working !!
Avoid at all costs i wish I had
Luckily for me I was only there for two days

Self

4/10

Poor

30 Jun 2026

Bérangère

Le personnel est très accueillant et le concept de cabane individuelle en pleine nature est très original. Nous avons testé le restaurant à emporter dans la chambre (idéal avec un bébé) : un régal pour un prix très correct vu la qualité. Il y a aussi une piscine, mais nous n'avons pas eu le temps d'en profiter.
Cependant, plusieurs points négatifs sont à revoir :
Le logement : Bien équipé, mais il manque de vrais volets (les rideaux et stores laissent passer le jour dès 5h). L'insonorisation est faible (bruits extérieurs jusqu'à minuit) et la porte d'entrée grince énormément. De plus, la structure bouge de façon inquiétante d'un côté quand on marche de l'autre.
Le ménage (gros point noir) : Si le sol était propre, le reste laissait à désirer : poussière sur les meubles/appareils, frigo sale avec une fuite créant de la moisissure au sol, anciennes capsules moisies laissées dans la cafetière, moisissure dans la douche et bouilloire entartrée. La terrasse était aussi couverte de feuilles (suite aux orages, mais non ramassées).
Pour l'anecdote : réveil un peu brutal à 6h30 par un pivert, mais en forêt, c'est le jeu !

En résumé, un bel endroit avec un fort potentiel, mais qui manque cruellement d'entretien et de soin.

Friends_and_family Family

2/10

Poor

01 Jun 2026

Clarissa

I can honestly say this is the worst hotel I’ve ever stayed in for cleanliness. The bath was covered in black hairs and clearly hadn’t been cleaned, we ended up having to put a towel in the bath to shower because it was disgusting. There was black mold on the walls in the bathroom. The shower is either scolding hot or cold and will change mid shower which is unpleasant. There was what looked like wet tissue dried onto the ceiling and walls. The air con unit worked for about 20 minutes before it poured out a load of water straight onto the desk below so we couldn’t use it - 30 degree temperatures outside as well! Awful - wouldn’t stay here. The staff were helpful however.

Partner

8/10

Excellent

23 Apr 2026

Daniel

Everything ok the rooms could be better cleaned but still ok

Business

8/10

Excellent

21 Apr 2026

Nicholas

The staff were friendly and helpful. The rooms and restaurant were clean. Dinner and breakfast food were good. The parking was adequate for our stay.

Family_with_children

8/10

Excellent

16 Apr 2026

Philippe

Hôtel très calme, dans la forêt. Personnel très agréable. Nous avons logé dans le lodge \"bauhaus\" au milieu des arbres très sympa ,bonne literie mais manque cruellement d'entretien et de nettoyage comme l'ensemble du jardin. Nous avons dîner au restaurant bon repas et petit pris le petit déjeuner, mais la salle n'avait pas été nettoyé de la veille. L'ensemble de l'établissement manque vraiment d'entretien et peut-être de Personnel, c'est dommage car c'est un bel endroit.

Friends_and_family Family

4/10

Poor

04 Apr 2026

Nicolas

Grande chambre pour un prix très mesuré.
Par contre tout est vétuste, la literie, la chasse d'eau qui coule en permanence, les rideaux qui pendent, le drap troués, la poussière sur les meubles, etc...

2/10

Poor

22 Mar 2026

Eléonore

Chambre aps propre mal isolé

10/10

Exceptional

14 Mar 2026

Abdullah

They are good

Family

6/10

Pleasant

27 Feb 2026

Sacha

Nous avions deux fuîtes d’étanchéité extérieur dans notre chambre puis l’éclairage d’entrée défaillant.
Une sensation de mouvement dès que quelqu’un marchait pas agréable.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

SOPHIE

C’était une super expérience, j’avais loué une cabane.
Merci

Business

10/10

Exceptional

27 Dec 2025

Tariq

Very good

10/10

Exceptional

22 Dec 2025

Martin

Plenty of parking, EV chargers, nice beer at the bar, quirky lodge in the forest.

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Adrian

My Room number 211 was not cleaed during the daytime. . The cleaning staff knocked on my door at 18.00 and asked if i wanted my toom cleaned.
The toilet roll holder was hanging off. The air conditioning control was broken and there was no kettle or coffee making facilities.
Thanks
Robert Gray

Friends_and_family Friends

6/10

Pleasant

12 Sep 2025

Kamil

generally fine. some small troubles as leaking tube in shower so water was everywhere during bath :). no fridge on the room.

Business

10/10

Exceptional

02 Aug 2025

Caroline

Nice facilities

Business_and_leisure Self

10/10

Exceptional

18 Jul 2025

Nipon

Perfect moment after a whole day in Pairi Daiza Zoo, this hotel give a peaceful moment, we play snooker in the morning and some other client in the swiming pool..that really cool... The breakfast is really good. much offer and delicious. Big love.

Friends_and_family Family

2/10

Poor

17 Jul 2025

Kasper

brug det aldrig.

det mest beskidt hotel. og alt var i stykker.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Chloe

Vraiment un excellent hôtel en ce qui concerne le cadre et l’emplacement, piscine, jeux pour enfant, restaurant, le personnel est très sympathique. Petit bémol en ce qui concerne la propreté, toile d’araignée dans la chambre, joint de carrelage de salle de bain moisi et la literie n’est pas très confort en ce qui concerne m oreiller et le matelas. Cependant je conseillerai cet hôtel à 100% et y retournerai si je le peut!!!!

Friends_and_family Family

4/10

Poor

17 Jun 2025

Nicolas

Catastrophique , chambre au RDC insalubre avec du moisi autour des fenêtres sur un mètre de hauteur .
Voilage inexistant ne reste que la tringle , nous sommes au RDC donc aucune intimité à part fermer les rideaux occultants et allumer la lumière en pleine journée .

Friends_and_family Family

2/10

Poor

11 Jun 2025

Ronan

Les sanitaires sont sales et la pomme de douche ne fonctionnait pas

10/10

Exceptional

11 May 2025

Theo

Very nice hotel, we recommand it

Partner

10/10

Exceptional

30 Apr 2025

Stephen

Querky but Lovely

One night but perfect for a business trip or longer. Brilliant service, one quirk the receptionist has to always open everyone's door.??. Might have been for one night ? However this didn't bother me at all.

Would come back ...

Business

2/10

Poor

21 Apr 2025

omer

Terrible hotel, everything is broken, mold I'm the rooms, need major upgrades.

Leisure Partner

6/10

Pleasant

13 Apr 2025

Virginie

No hot water for the shower.

Tout était parfait (nourriture, environnement, personnel, chambre, paysage) mais 2 choses ont été négatives: Pas d'eau chaude dans la douche le deuxième jour et la chasse d'eau ne fonctionnait pas. (Chambre 228)

Partner

8/10

Excellent

11 Apr 2025

Tim

Good for price

2/10

Poor

07 Mar 2025

Beverley

Are room was sticky from previous guests.
Bathroom basin cracked, broken hook for shower
Hot breakfast was cold.
Evening meal, pork chop still raw.

Not a hotel to return to.

4/10

Poor

01 Mar 2025

Neil

Human excrement was found in the first villa under a step along with a cup that was likely used as an ash tray returned to the table.

Leisure Family_with_children

8/10

Excellent

19 Feb 2025

Verified traveler

Good food and good service.

The hotel was conveniently located close to SHAPE where I was doing some work. The hotel is a bit older, but the staff did a good job of taking care of me. My complements to the chefs as the consistently prepared wonderful meals.

Self

8/10

Excellent

05 Jan 2025

Verified traveler

Avis

Chambre propre et agréable en soit.
L'isolation de la chambre pas au top on entendait la télé d'une autre chambre
L'eau de la douche n'était pas très chaude.
Salle de sport pas accessible car les machines ne fonctionnaient pas dommage. Sur le site hotels.com cela nous dit qu'il y a une piscine intérieure au final plus de piscine juste une extérieur mais pas chauffée.
Mais la dame de l'accueil gentille et agréable.

Partner

8/10

Excellent

03 Jan 2025

PETER

It's ok!

Ok for a quick trip. Was visiting the zoo and needed somewhere to sleep.
Hotel felt clean in general but the rooms are quite tired and need work.
Was going to eat at the restaurant but when we got there a customer was complaining about the food quality so gave it a miss.

Parking is handy

10/10

Exceptional

28 Dec 2024

Daniel

Really friendly and helpful staff

Leisure Partner

10/10

Exceptional

03 Dec 2024

Scott

Wonderful little hotel

I had one of the sauna rooms which was pretty great. Make sure you ask the front desk if it is not getting hot they have some buttons to push to get it all working.

Business

10/10

Exceptional

25 Nov 2024

Kevin

Great hotel with good service

Business_and_leisure Family_with_children

8/10

Excellent

24 Nov 2024

Gwladys

Bon séjour en couple

Très bon séjour.
Nous avons eu un petit souci à notre arrivée : pas d'eau chaude et pas de chauffage. Personnel très réactif, nous avons été relogé immédiatement.
Literie top, personnel top. Petit déjeuner moyen pour le prix. Restaurant top.

Partner

10/10

Exceptional

23 Nov 2024

Phillip

Great staff, very friendly and helpful. Excellent shower.

Leisure Friends

8/10

Excellent

20 Nov 2024

Michael

Staff were polite. Breakfast was ok and decent for the price (about 14 euros).

I stayed in a tree house, which seemed a little neglected from a cleaning and maintenance perspective. The shower drained slowly and I asked the front desk to have someone look at it - not sure if they did. There were several smashed dead bugs that hadn't been cleaned off the walls, and the window leaked when it rained. I think it could have been a really cool place - just needs some love.

Business Self

2/10

Poor

03 Nov 2024

Verified traveler

First room was overpowering from cigarette smoke, replacement room provided but main light didn’t work and the shower only partially worked. Also everywhere generally rundown and in poor condition. Good breakfast though

Partner

10/10

Exceptional

13 Oct 2024

dorothee

Très bon séjour .

2/10

Poor

06 Oct 2024

karl

tester le chauffage

Pas de chauffage fonctionnel dans la chambre 4

Business

6/10

Pleasant

26 Aug 2024

angela

The hotel is in a rural area .

Leisure Family

6/10

Pleasant

17 Aug 2024

Lucia

Nous sommes restés une seule nuit, heureusement.

8/10

Excellent

10 Aug 2024

Eric

Good

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Simon

Really quiet hotel. Convenient for an overnight stay on our way from the Chunnel to Germany. Staff speak some English, which was a nice bonus when we called because we were going to be late. You can check in no matter how late you arrive. Bar closes at 11pm but the night porter can still sell you bottles of beer. Unlike us, do remember to close the window at night or you will be bitten by mosquitos!

Leisure Partner

6/10

Pleasant

15 Jul 2024

Aaron

Lovely property, just let down by cleanliness

We stayed in one of the treehouse lodges, in which facilities were good! View out the window was really cool, bathroom was good. Only thing that let it down was the overall cleanliness of the property. Was dead flies throughout, and old pile of mud or animal waste underneath the stairs, crack in the shower floor.

We stayed with an under 3, however stairs are a little precarious due to the construction of the pod, we may consider this if we was to stay in the future.

Friends_and_family Family

2/10

Poor

09 Jul 2024

Maarten

Based on the pictures this looked like a fine hotel to spend the night.
Little did we know.
The room smelled horrible. Comparable to sewer and an old homes people smell.
The airconditioning did not work. We complained several times (3) during the evening and night. The staff was willing to help. Little did we know that the staff actually dealt with these complaints many times. So it was just a rehearsed helping offer.
Heard that from the barman during my last complaint in the middle of the night.
The room is in desperate need of a new carpet, a new paint on the wall and new mattresses and a new bathroom and a new airconditioning which can actually work.
The bathroom shower did not work due to the lime scale. There was no water coming thru the big shower head at all!
The lime scale on the walls was of the charts.
There are tons of mosquitoes in the room and hotel. So sleeping with the window open was no option. At 1pm i could get a hold of a fan so we were able to get a few hours sleep but we woke up with broken backs and a lot of mosquito bites.
After that it was time for breakfast. There was not a lot of choice. There were two types of bread, chocolate croissants and some cereal.
The scrambled egg was really disgusting. The orange juice not fresh.
I can go on and on with everything that is wrong with this place.
On top of this all the fire alarm went off three times due to a mail function. The pool water had turned green.
This hotel definitely earned a top 2 spot of worst

Leisure Family_with_children

2/10

Poor

29 Jun 2024

Sophie

We stayed in one of the sauna rooms. First issue was that the room was situated downstairs, next to the gym, the hotel toilets, & the reception area, so was very noisy. We had people in the room above us banging the floor, running around & shouting at 1am. The sauna was a nice addition to the room, but the water bucket was full of mouldy water. Cobwebs & dust everywhere in the room, and a colony of ants outside the room door, which a member of staff did clean up, but the ants returned about 10 mins later. We went for food at the hotel too, which was nice, but definitely not worth the price at all. The staff were all very polite and did assist when we reported the people above us being loud. The gym was nice, had little equipment but was good quality & very clean. We didn’t use the pool. I wouldn’t go back to this hotel, and I would recommend finding somewhere else in the area to stay.

Leisure Partner

8/10

Excellent

29 Jun 2024

Anette

Nice for the family

Nice stay for our family. The kids likes the pool and the beautiful tree-houses.

Friends_and_family Family

8/10

Excellent

12 Jun 2024

Hervé

Medium

Nice setting with a good gym and private sauna. Some good products, but the service in the restaurant is not up to scratch, the products and breakfast are not up to scratch and the soundproofing in the rooms is poor.

Business

10/10

Exceptional

01 Jun 2024

DAVID

Great spot, great room, thé only problem came from thé morning light that woke me up too early

Business

2/10

Poor

29 May 2024

JACQUES

disastrous

I don't understand why we received again an enquiry document since we claimed severely yesterday evening that both the room and the services were below any normal expectation

8/10

Excellent

13 Mar 2024

Kevin

A little dated but reasonably priced

We had a one night stopover before continuing our drive. The hotel is looking a little jaded but it was quite clean, service was good and the room comfortable.

Partner

6/10

Pleasant

14 Nov 2023

James

No wi fi in our room. No extra blankets. Soap dispensers without bar soap. Shower without curtain to keep floor dry (plexiglass panel does not nearly keep floor dry). No safety rails, and these issues are dangerous to anyone, especially the elderly.

Leisure

8/10

Excellent

29 Oct 2023

Sabine

The Utopia hotel is a wonderful gem in the forest near Mons. The front staff is absolutely amazing, courteous, and attentive. The breakfast is €12, and I think it is good value for what you get. The rooms a little bit on the small side, but very clean.
I think I gave the four stars, instead of five, because I came back from visiting a friend last night, and the parking lot is very dark. It was raining a lot, and that made it almost spooky to run from my car to the entrance. I wish they would install more lights.
Also, be careful, the shower is very, very slippery. Also, I noticed there are no Kleenex, no in room, coffee maker, and no telephone, in case you absolutely have to call the front staff.
But I would stay here again, it is comfortable and you have everything you need. Again, the prime staff was exceptional. Thank you so much for all your help. 😀

Leisure Self

6/10

Pleasant

21 Sep 2023

M

A shame

It is a shame. The place is amazing and the facilities good. However it’s really outdated and dirty.

Business

6/10

Pleasant

19 Aug 2023

Adam

Stayed here in a triple room. 2 adults, 1 child. Room was generally on the small side. Bathroom had no shower curtain/screen so the whole bathroom got wet every time someone showered. Small indoor pool, not very deep but my daughter enjoyed. Staff were friendly. Cute cats around the property. Bar and restaurant looked nice though we didn't eat there.

Leisure Family

8/10

Excellent

23 Jul 2023

Véronique

Hotel familiale et calme

Accueil chaleureux. La personne a la réception nous a monté un lit supplémentaire avant même qu on lui demande.
Piscine intérieure agréable. A cause de la pluie nous n avons pas pu testé celle à l extérieur
Petit déjeuner copieux

Friends_and_family Family

4/10

Poor

12 Jul 2023

Romain

Pas au niveau

Pas de frigo dans la chambre, pas de gobelets dans la salle de bain, et des problèmes avec la télévision.
Petit déjeuner avec de la charcuterie pas fraîche.
Pas au niveau 3 étoiles affiché, hôtel défraîchi.
Heureusement que la piscine est agréable.

8/10

Excellent

07 Jul 2023

LarsGöran

Great hotel on the countryside outside Mons. Recommended.

Leisure Partner

10/10

Exceptional

26 May 2023

Laura

Belle hotel

Hotel très jolie, dans un coin de nature reposant et calme. L'accueil super. Par contre au vu du prix de la chambre nous avons trouvé l'état un peu moyen. Rouille dans la douche, rouille sur l'armoire, pas de lumiere au dessus du lit. Toile d'araignée un peu partout dans la chambre. Fenetre impossible a ouvrir pour acceder a la petite terrasse. Et chambre absolument pas insonorisées (nous étions en face de la piscine et heureusement que celle ci ferme a 22h car nous entendions tous et également les membre du personel qui etait a coter. le sauna au top et le personnels aussi, cadre agréable et relaxant.

Friends_and_family Friends

8/10

Excellent

29 Apr 2023

William

They have really cool cabins available. My room in particular had some craking in walls, probably due to the actual building maybe being older. But did not affect my stay at all.

Business Self

8/10

Excellent

28 Dec 2022

Stefaan

Prettig verblijf

Mooie ruime nette kamer met koelkastje en waterkoker. Vriendelijk onthaald. Omwille van de energiecrisis was het binnenzwembadwater zeer koud (men zei 24 graden maar ik betwijfel dat. Het voelde nog kouder aan). Dat was niet aangekondigd bij de boeking, dus een grote teleurstelling.

Friends_and_family Family

4/10

Poor

24 Nov 2022

Raymonde

Déception dommageable

Chambre sale, présence de plusieurs taches sur le tapis, fissures plafond, pommeau de douche rempli de calcaire et sale, non remplissage du doseur à savon/shampoing, matelas très inconfortable et bruyant, mauvaise insonorisation de la chambre, petit-déjeuner mitigé (croissant et pain chocolat trop cuits et durs).

Business

6/10

Pleasant

31 Oct 2022

Emilie

Décevant

Séjour d’une seule nuit. Lit pas confortable
Salle de bain pas propre
Moisissure, cheveux
Et le bouchon du lavabo coincé impossible de vider l’eau.
Petit déjeuner: dommage pas de chaud problème technique
Piscine: on nous dit que l’eau est chauffée nous ne sommes même pas rentrés à l’intérieur et notre fille de deux ans non plus. Elle a dit « c’est froid »
Nous sommes très déçus et nous ne reviendrons pas dans cet hôtel!
Ils sont très fort pour les photos mais en réalité rien à voir!

Friends_and_family Family

6/10

Pleasant

10 Aug 2022

THIERRY

TRES BON SEJOUR A PART LE RESTAURANT GROS PROBLEME DE SERVICE 1 H POUR ETRE SERVI ET IL MANQUAIT DES CHOSES DE LA COMMANDE
IL Y AVAIT DES TOUFFES DE CHEVEUX DANS LA PISCINE ET DANS LA SALLE DE BAIN UNE LAMPE ETAIT EN PANNE ET LA POMME DE DOUCHE MAL ACCROCHEE

Friends_and_family Family

4/10

Poor

17 Jul 2022

Verified traveler

Lacking a lot and needs to deliver what's paid for

A place with under achieved potential. General condition was sub-standard but with a little effort it could be great. In general, service was very lacking in the professionalism expected of any hotel. Some staff were great and did the best they could but some staff needed a lesson in appropriate attitude when dealing with issues created by the hotel; the biggest issue was the apparent crisis situation created by 2 adults and 1 child in a comfort double room despite this being what was booked and paid for in advance. However, with this issue and some other general issues relating to cleanliness and a lack of routine maintenance, the hotel does have a lot of potential but needs a significant shake out to achieve it. Would we use it again? As it is, no, but perhaps if it delivered the intended experience advertised.

Friends_and_family Family

10/10

Exceptional

30 Jun 2022

GERMAIN

Belle découverte

Nous tenons à remercier le personnel qui est souriant, serviable, à l'écoute et professionnel. Bravo à tous. C'est chose rare ... Seul bémol : il n'y a pas de frigo dans la chambre. Nous avons apprécié les transats qui sont juxtaposés à la piscine intérieure. Nous avons aussi aimé la beauté du parc et la proximité du bois

Partner

6/10

Pleasant

08 May 2022

Shannon

There is a window between the shower and bedroom. There is no curtain to allow for privacy in the shower.

Leisure Partner

8/10

Excellent

01 May 2022

LAURA TEGAN

Extra cool temp in the room, but overall perfect

Leisure Family_with_children

10/10

Exceptional

23 Apr 2022

LAURA TEGAN

Great!

Leisure Family_with_children

6/10

Pleasant

01 Jul 2021

Benjamin

A éviter!!!!

Sejour pour le travail
De l'exterieur l'hotel semble bien mais les apparences sont trompeuses...
La chambre 101 etait sale, la moquette etait tellement tachée que je nai pas osé me balader pieds nu dans la chambre, la salle de bain avait un evier jaunit par le calcaire et la separation entre la chambre et la salle de bain par une vitre transparente est une mauvaise idee car pas de rideaux a la fenetre de la salle de bain donc reveille a 5h par le leve du jour.
La piscine est belle en photo mais attention a vous elle est tres sale, le systeme de filtration semblait ne pas fonctionner, il y avait des cadavres d araignées a la surface et le fond etait poisseux et non nettoyé depuis un bon moment.
Jai juste mis la main dans leau et lodeur de leau me faisait penser a lodeur de leau dun etang.
Aller dans la piscine cest prendre le risque d'attraper une maladie, je serai curieux davoir les analyses de l'eau... jai alerte la personne de laccueil qui semblait ne pas etre étonnée et n'a rien fait pour ameliorer la situation.
Jai l'habitude des hotels (2 a 3 nuits par semaine) et le petit déj a 15e cest du vol.
Je nai pas teste le restaurant car les prix etaient élevé pour ce qui etait proposé. Je suis alle dans le centre ville de Mons ou jai bien mange pour moins de 20€.
Pour finir, payer presque 90€ pour des prestations comme celle ci, je n'ai quune chose a dire fuyez!!!

Business

6/10

Pleasant

19 May 2021

Steven

Bien dans l’ensemble mais la piscine a nettoyer

L’eau de la piscine est verte et n’est pas assez voir pas chlorée du tout ce qui laisse pensé qu’elle n’est pas entretenue correctement.
Mis à part cela, la chambre est convenable, juste la porte de la salle de bain était cassée…

Business

2/10

Poor

26 Feb 2021

Verified traveler

Lots of Potential, but no motivation to reach it!
The property is very neglected and needs attention. The WIFI offered at the hotel is worthless. If you are a business person and need to conduct business using the service at the hotel, you can forget that. Opening personal email was not successful. The hotel was mostly empty, but we were put in a room where the sink in the bathroom, had a huge crack in it. The crack was not even sealed and was dangerous. There was no toilet brush. The drains smelled. The ventilation system was confusing, no manual and the fan system made a lot of noise, and yet there was no air. This is a three star hotel being managed at the level of a 1 star. Because you have a restaurant, pool and sauna does not justify your level of excellence, but by the care and consideration you take care of your environment. The Management needs to seriously look at the customer service and consider how to make each customer's stay optimal. Would it be so difficult to have moved us into a room where everything worked? Does the staff know which rooms are complete? Letting the customer know that you are putting them in a room that is better would make a difference to anyone. We booked a comfort room, but in retrospect as I look at the photos we were placed in the a standard room. The lack of attention, training and consideration of making your experience comfortable is really the only responsibility of the hotel. My recommendation is look elsewhere.

Business Family

10/10

Exceptional

30 Oct 2020

Nelson

À faire

Sympathique avec une équipe superbe.

Business

10/10

Exceptional

23 Aug 2020

Colm

Excellent hôtel with great food, staff and environment.
The only problem was that the air conditioning in the room did not work and we couldn't really sleep

Friends_and_family Family

8/10

Excellent

18 Jul 2020

Julie

Séjour super agréable

Séjour super agréable en plein coeur d'une forêt. Personnel sympathique. Petit déjeuner pris en extérieur parfait. Dommage que nous n'ayons pas pu profiter de la piscine à cause du confinement mais ce sera pour une prochaine fois.

Friends_and_family Family

10/10

Exceptional

12 Jul 2020

Richard

5 Stars from the uk

What a great hotel we love it cant wait to go back we took a jacuzzi room worth every penny . Service was great maybe a little under staffed but so friendly and couldnt do enough for us keep up thegood work guys and when theforest rooms are ready we will take our daughter she will love it . Big thumbs up from us in uk

Partner

10/10

Exceptional

03 Mar 2020

Stan

Was very clean and the location is well natured and quiate

Leisure Self

4/10

Poor

28 Feb 2020

octavian

Awfull hotel with disgusting rooms

Extreamlly dirty room with old dirty bathroom seal that only costs 5 euros to replace...dirty toilet with scale on...sink was blocked and retaining water for several hours.Room smelled of bio when I walked in...Painting peeling off the walls.Overall management of this hotel that charges 90 euro per night are only interstead of making money and dont care about the state of the rooms.Absoulutly disgusting experienceManagement if you get a chance to read this walk into room 006 and see if you would like to stay there 1 night

Business

8/10

Excellent

01 Feb 2020

Alain

I would have preferred to be there in a warmer season because i think the property has more to offer. It's a nice and quiet place. I was there on business working long hours during the day so at night i would have appreciated a microwave in my room or access to one in the lobby. There was not much diversity in the bar offer, i think this more culture related, the time i went out to eat and drink i found out it was the same elsewhere.But i would return to that hotel i liked it.

Business Self

2/10

Poor

16 Nov 2019

Verified traveler

Nothing, this place was a total disaster. Everything was dirty and I could hear people walking and talking. The bed was very hard.

Business Self

2/10

Poor

15 Nov 2019

Verified traveler

The room was not clean to my standards. There were stains in the carpet. The bathroom was dirty. The sink had brown rings around it the shower was decomposing. The drain on the shower was filthy and the water would not drain properly. There were bugs in the room. The refrigerator did not work and the bottom piece to the shower was sitting on the seat inside the shower. This room was definitely not a comfort room which I reserved and there was also water damage in the corner of the room in the ceiling and on the wall. Cracks were seaming from the water damage. It was a horrible place and I checked out the next morning.

Business Friends

2/10

Poor

01 Oct 2019

Lynda

Definitely not a nice place

It was by far one of the worst places I have stayed in. I felt so unclean and it was filthy.
There were stains on the carpet the bedding and the sink.
I refused the first room and felt I definitely didn’t have any option but to take the 2nd room as hotels.com had messed up my booking in a previous hotel and as I was travelling alone and it had got dark I felt too afraid to travel to another hotel .

Self

6/10

Pleasant

18 Sep 2019

D

greae place but still working on it out side room is dump ...floor muckey..

Business

6/10

Pleasant

12 Aug 2019

Victor

Too hot in the room, and not so clean.

8/10

Excellent

07 Aug 2019

Verified traveler

Convenient location

Tidy and neat hotel

Family

8/10

Excellent

19 Jun 2019

Richard

Nice hotel

It is a good value for money propwrty if you are lookjng for a convenient place to stay near Mons. Swimming pool was an added perk and we were the only ones in there

Family

10/10

Exceptional

03 Jun 2019

R

Thumbs up from England

The hotel is wonderful, there was a little bit of work going on but i suppose expected at the begining of the summer . When they have completed the gardens it will be excellent. With a little more attention they should up their star rating .. what a loverly place . Big thumbs up from England

Family

10/10

Exceptional

01 Jun 2019

Paul

Perfect for an overnight stop

Loved it! It was clean and simple but had everything I needed for an overnight stop. I would definitely go back when near here again. If I had to search for a criticism it would be that the pool was very cold, but hey ho, it was refreshing!

2/10

Poor

07 Feb 2019

A

Smelly (terrible drain smell immediately outside main door), noisy (thin walls), not terribly clean and lots of holes in walls and jobs half finished. Breakfast was very poor for the 13 Euro charged - would have felt cheated for half that amount for what we recieved.

Business Self

4/10

Poor

24 Jan 2019

Verified traveler

Dirty carpet in the room. Broken glass barrier in the shower/tub.

Leisure Family

6/10

Pleasant

19 Dec 2018

Toby

Sufficient for work, but your wife would complain.

Hotel is certainly value for money. Room was large, clean, decent shower etc. Unfortunately, it was freezing cold and try as I might, I could not get the thermostat to trigger any warmth. Outside, there was an ‘unfortunate’ smell from the drains. Had a burger from the restaurant- average food, €18 price tag...

6/10

Pleasant

18 Nov 2018

C.J.

Loved the staff, loved the location. Workmanship on drywall, fixture installation and lighting was sub-par, creating dampness issues. Environmentally-friendly concept appreciated too.

6/10

Pleasant

13 Nov 2018

Greg

Do not understand why you need windows looking into the actual shower!

6/10

Pleasant

26 Oct 2018

Tina

Too expensive compared to the quality...

Family

8/10