Name: Pacific Palms Resort
Address: 1 Industry Hills Pkwy, City Of Industry, 91744, US

10/10

Exceptional

20 Jul 2026

Destiny

10/10 kjgf

8/10

Excellent

20 Jul 2026

Bryan

Room was big, balcony was nice to have; restaurant is excellent.

Family_with_children

10/10

Exceptional

19 Jul 2026

Jerry

A nice inner city resort to stay at, especially if you like golf

Family_with_children

8/10

Excellent

17 Jul 2026

Tammy

The place was like an oasis. Very clean and everything you would love for a vacation.
The breakfast was the only glitch. Is was people related, as in order was made wrong by either the waiter or the cook. Long story short....everything else was great.

Friends

8/10

Excellent

14 Jul 2026

khanh

Pool and sauna wasn’t clean enough

Partner

8/10

Excellent

14 Jul 2026

khanh

Great hotel

10/10

Exceptional

14 Jul 2026

Irene

It was a very relaxing stay. Room were spacious and very clean. The staff was very help.

Partner

10/10

Exceptional

13 Jul 2026

Juan

This place is great! Very impressed.

Self

10/10

Exceptional

12 Jul 2026

Roy David Cruz

Clean and quiet.

Family

10/10

Exceptional

12 Jul 2026

Alexis

Very nice place fancy but affordable

Partner

8/10

Excellent

12 Jul 2026

Jennifer

The sesame noodle dish was amazing. And golf cart driver Arnold was super cool.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Raul

It was good service

Self

10/10

Exceptional

11 Jul 2026

AASHNA

We stayed for 5 nights and it was all perfect. The hotel was really beautiful, pool was clean. Housekeeping was great. I will surely come again.

Partner

10/10

Exceptional

11 Jul 2026

Mario

Beautiful views and landscapes, wonderful staff, helpful team and a restaurant with great food!

Family_with_children

10/10

Exceptional

08 Jul 2026

Daisy

Everything is just right here.... love it!!!
Purrrfect!!

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Ebony

.

10/10

Exceptional

06 Jul 2026

Camille

We spent our anniversary here and it was wonderful stay

10/10

Exceptional

06 Jul 2026

Michael

Clean rooms

10/10

Exceptional

06 Jul 2026

Braxton

Everything about this property and staff stop notch!!!! I will definitely be back!!

Partner

10/10

Exceptional

06 Jul 2026

Daisy

I love this place . Wonderful big rooms and the pool
Is great if its not too crowded. The view is best from the higher floors and you need to request before arriving. Spa is great too .

Partner

6/10

Pleasant

06 Jul 2026

Rosa

Broken elevator, broken escalator, no hand soap in bathroom, check in took awhile and was denied late checkout. Some disgusting guest also threw up in the jacuzzi so hope they drain it

Friends

10/10

Exceptional

06 Jul 2026

Luz

Great view and great pool area.

10/10

Exceptional

05 Jul 2026

Elga

Everything was nice

Family_with_children

10/10

Exceptional

05 Jul 2026

Ebony

We love staying at the Pacific Palms. Staff are always friendly and helpful. The rooms are in decent shape for the age and views are remarkable.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Jack

Very good location, close to everything, Asian restaurants, Disneyland , etc. it will be good if can provide free water for the customer. Also the bathroom is little bit old and too small, especially the toilet. The others are pretty good. Perfect for golf couple and family with kids . Nice view with the small balcony

Family_with_children

10/10

Exceptional

05 Jul 2026

Eilene Collier

The stay was wonderful! The staff was very attentive, and the food at Red - their one site restaurant was delicious!

Family_with_children

10/10

Exceptional

03 Jul 2026

Oscar

Clean room, really nice staff. Direct golf course access. Spa package was great also.

Partner

10/10

Exceptional

03 Jul 2026

Freydel

Me encantaron las vistas hay muchos lugares donde puedes ir la piscina el spa me encantó todo

Family_with_children

8/10

Excellent

02 Jul 2026

Roger

Very nice property, however... I asked at check in about late check out, I was told I had to ask later in my stay, so I asked each day, and received the same answer, cut to the chase, they KNEW based on occupancy there would be no late check out. So just tell people, it's not the end of the world, the kabuki theater was nonsense. The broken escalator was more amusing than problematic. Personal grievance aside, the Palms is the best choice within 20 miles.

Self

6/10

Pleasant

02 Jul 2026

Wendy

The property is outdated and rundown. It’s kind of sad. It looks like it was very grand at one point in time. Lots of ceiling leaks (huge one at the restaurant entrance with a hole in the ceiling), ice machine on our floor out of order all 3 days. One escalator inoperable this morning. Was a tub/shower and it took forever to drain. The golf course pathway landscape and buildings were not maintained and golf paths and railings were very rundown. Cans littering the golf landscape along the way. The view from the room was very nice. We stayed Mon/Tu/Wed before the 4th of July weekend so perhaps that was why the place felt deserted.

Partner

10/10

Exceptional

28 Jun 2026

Dayra

Check in was fast, guy was friendly, room was clean.

Partner

10/10

Exceptional

28 Jun 2026

Cameron

We had a wonderful stay at Pacific Palms Resort and really enjoyed the experience from beginning to end. The hotel felt spacious, clean, and welcoming, with a relaxed atmosphere that made it easy to settle in and enjoy our time together. Our room was very clean, comfortable, and well equipped with everything we needed for a pleasant getaway.

The property itself is beautiful, and we especially enjoyed the views, the pool area, and the peaceful outdoor ambiance. There are plenty of inviting spaces to walk around, sit outside, and take in the scenery. We also had a great time at the bar, which added a fun and relaxing touch to the evening without having to leave the resort.

The combination of comfortable accommodations, attractive grounds, useful amenities, and a scenic setting made this feel like a genuine escape while still being convenient and accessible. It was a lovely place for a couple’s getaway, and we left feeling refreshed and very happy with our stay. We would gladly return.

Partner

6/10

Pleasant

25 Jun 2026

Carolyn

For the money per night that they charge
Nothing fancy inside the room and shower is way too dirty , no coffee maker and no shower cap.. very disappointing.

Self

10/10

Exceptional

25 Jun 2026

Larry

Beautiful place to stay affordable great view comfortable quiet very pleasant restaurant is excellent

Self

8/10

Excellent

24 Jun 2026

MIA

Property has gone downhill. Coyotes wander at night, there’s no security so it’s a fend for all. They do leave the lobby doors wide open so you can try to run in without one catching you if they aren’t already inside.
Escalators don’t work majority of the time. There was a party in the elevator lobby during my stay. That’s where they seated the guest. Chairs and tables in the elevator lobby mind you I didn’t want to be apart of it. Hopefully you don’t encounter that it was embarrassing on both ends.
Rooms have “new” paint and carpet but still people have already managed to ruin it. Property itself has lost its charm. I’d rather stay at the Hilton by Ontario airport
This review is coming from airline flight crew that spends 70% of my time in hotels. Hope this helps.

Family

8/10

Excellent

24 Jun 2026

MIA

Property has gone downhill. Lipstick on a pig or whatever they say. Beware of coyotes at night, there’s no security so it’s a fend for all. They do leave the lobby doors wide open so you can try to run in without one catching you if they aren’t already inside.
Escalators don’t work. There was an Indian party in the elevator lobby during my stay. That’s where they seated the guest. Chairs and tables in the elevator lobby was nuts. Hopefully you don’t encounter that it was embarrassing on both ends.
Rooms have “new” paint and carpet but still people have already managed to ruin it. Property itself has lost its charm. I’d rather stay at the Hilton by Ontario airport

Family

10/10

Exceptional

23 Jun 2026

Cecilia

Absolutely beautiful

4/10

Poor

23 Jun 2026

Daniel

Bathroom shower curtain was stained with some else’s blood or some sort of fluid! The bath tub/shower was clogged woke up to tub full of someone else’s hair ! The pictures of the property looked great but it isn’t what it seems in person .

Family_with_children

10/10

Exceptional

22 Jun 2026

christian

It was a really nice getaway, but they had a menu at the pool area for drinks, but when I called the number, they said I had to go to the bar to order and I was told I couldn’t wear my bikini in the bar area even though I had a cover-up on top

Partner

10/10

Exceptional

22 Jun 2026

Eva

The pool was nice, staff were great.

Friends

10/10

Exceptional

22 Jun 2026

Juan

Good all around

Partner

8/10

Excellent

22 Jun 2026

Dawod

It had a weird smell everywhere and needs some updating. The staff was super friendly.

6/10

Pleasant

21 Jun 2026

Paul

Unfortunately, the only staff member that was great was our engineer who came in to check our air temperature in the room. It was not blowing cold enough and was stuck on 70 degrees. The front desk staff was not very friendly. When we booked through Expedia it stated we had a Mountain View and not one left for our stay and we wanted a king. Well, Brianna did not seem to care when I requested a king and a Mountain View . She stated they were almost full and that she gave us what she gave us and did not seem to care. When we asked what room we had she said it is on your room key holder. Again, not very friendly and being in the hospitality industry this was I acceotable. She should act like she is the director of first impressions. We have stayed here in the past and this was by far the worse experience at the point of checking in. The Red restaurant was also a bad experience. Our food was cold, the pancakes were like cardboard texture and cold. The toast was not toasted . My girlfriend plate was hot and the server just handed it to her and it burnt her finger . He just apologized. The wait time was a little long but they should have staffed properly. Again, food was not very tasty and was overpriced for the quality delivered. Hopefully they can improve on their service. It was it a great experience . Especially when you have to sleep in separate beds with your fiance because the front desk person did not want to accommodate what we had reserved through Expedia!

Partner

8/10

Excellent

21 Jun 2026

Lyn

I enjoyed my stay. The room was perfect. It was clean each day. The front desk staff was smiling and helpful. The bell hop was the nicest young man who helped coming and going with my belongings. We ate in the Red dining restruant 5 times. All wait staff for the evening dinners were great!

The breakfast staff was having an issue...very slow, not pleasant, almost grumpy. Maybe a shortage in the kitchen? The food was fine, but they need to plan ahead for proper staffing.

Self

10/10

Exceptional

21 Jun 2026

Rigoberto

100 % recomendado

Family_with_children

10/10

Exceptional

21 Jun 2026

Sonia

The view from my hotel room balcony was amazing.. the pool was fantastic the view from the top hill of the city was gorgeous u can see it from the pool . The room was nice and clean staff was very friendly

Pet

10/10

Exceptional

21 Jun 2026

Sandra

Bien

8/10

Excellent

20 Jun 2026

Ramie

Well kept for an old hotel. Beautiful views.

Partner

10/10

Exceptional

20 Jun 2026

Eddie

Real hidden gem! Old California charm , middle of a golf course . Very lush and green a sense of relax that’s different and satisfying.

Self

10/10

Exceptional

18 Jun 2026

Larry

It’s a very relaxing serene place to stay great views great food great staff

Self

10/10

Exceptional

18 Jun 2026

Jeffrey

Great place to stay. Very clean staff were always attentive.

Family_with_children

10/10

Exceptional

17 Jun 2026

Daniel

Awesome staff. Place was clean and beautiful.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Terry

They don’t clean the rooms up daily, had to ask them to bring clean towels.

10/10

Exceptional

17 Jun 2026

Sura

Bbbb

10/10

Exceptional

15 Jun 2026

Paul

The front desk staff is excellent. Every employee goes out of their way to smile and say hello. If you play golf the Pro Shop staff are excellent. The Red restaurant and bar are outstanding.

Self

10/10

Exceptional

15 Jun 2026

Laura

Nice place to stay, give yourself some time to enjoy spa, pools & views. There’s 24 hour security, parking & property are pretty safe.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Randilynn

Overall nice place.

10/10

Exceptional

14 Jun 2026

NANCY

Room was clean furniture a little worn out.

Family_with_children

10/10

Exceptional

13 Jun 2026

Randy

Beautiful location

6/10

Pleasant

13 Jun 2026

David

Furnishings in room were old and worn out. Staff was friendly but overall the entire property needs some work. I liked how it was off the main road.

10/10

Exceptional

12 Jun 2026

ricardo

This hotel is a gem near Los Angeles. The rooms have great views of the San Gabriel mountains and a well maintained golf course. We definitely plan to return!

Partner

10/10

Exceptional

10 Jun 2026

CHRISTINA

Beautiful

Family

10/10

Exceptional

10 Jun 2026

Elizabeth

This place was amazing ! So beautiful and clean and the room had great views.

Partner

4/10

Poor

09 Jun 2026

Ken

u can’t even call front desk from the room landline, there is no button to call front desk. so everything need to call on your own cell phone. or walk to the front desk to ask for a clean towel for example.
u need to deposit your government ID to use their luggage bell cart, even after u checked in. parking is a bit of walk, but no complaints there.
there are on-site spa and sauna services, but cost triple the price.
pool has good view, but not clean. full of bugs and leaves on water surface. not sure why they don’t have any net cover the trees or pool to make it a bit less dirty.
is ok to those who don’t care about price and love PGA golf. otherwise, will have to find a better one.

10/10

Exceptional

09 Jun 2026

Angelique

The spa was a lovely experience. Loved how the pool is heated! Super bonus and provides a great view while swimming.
Food quality at restaurant is good but kinda pricey; romantic, upscale vibes;

Partner

10/10

Exceptional

09 Jun 2026

Robert

Great experience

10/10

Exceptional

09 Jun 2026

Alexis

Home from home. I love staying here. No complaints at all.

Family

10/10

Exceptional

08 Jun 2026

Carey

My stay at Pacific Palms Resort was absolutely exceptional. From the moment I arrived, I was greeted with professionalism, hospitality, and an atmosphere of excellence. The property is beautifully maintained, the views are breathtaking, and the accommodations were clean, comfortable, and relaxing.
What stood out most was the attention to detail. The staff went above and beyond to ensure every aspect of my stay was enjoyable. The dining experience was outstanding, the amenities were first class, and the peaceful environment provided the perfect balance of luxury and rest.
Whether you're planning a conference, retreat, romantic getaway, or simply need a place to recharge, Pacific Palms Resort delivers an unforgettable experience. I highly recommend it and look forward to returning again soon.

10/10

Exceptional

08 Jun 2026

Summer

The restaurant was terrible, food was not edible and cost was ridiculous. Service was not great and did not do anything to accommodate for the horrible food.

Friends_and_family Friends

6/10

Pleasant

08 Jun 2026

Macashion

Rooms are outdated and our TV didn’t work. Beautiful view from hotel. Restaurant and bar service was subpar. On site food 2/10. I would only stay here again for the view.

10/10

Exceptional

07 Jun 2026

Hector

Great place to stay with kids. Rooms have plenty of room and we love walking the property

Family_with_children

8/10

Excellent

07 Jun 2026

Robert

Had difficulty ordering dinner in Cred, even after 8 PM. Bartender Ray was most helpful.

Family

10/10

Exceptional

07 Jun 2026

Mafileo

Loved it

Family_with_children

10/10

Exceptional

06 Jun 2026

Maksym

.

10/10

Exceptional

06 Jun 2026

Jesus

Beautiful place to stay.

Partner

6/10

Pleasant

04 Jun 2026

Adela

The room is dusty and old

10/10

Exceptional

03 Jun 2026

Walter

Great stay

4/10

Poor

02 Jun 2026

Victor

Rooms are outdated and bedding is

10/10

Exceptional

01 Jun 2026

Joe

Great place to stay

Partner

6/10

Pleasant

29 May 2026

Juleni

I’ve stayed there before and this stay was slightly different than the last one. I didn’t have hot water in the shower, it was barely warm enough. Also from this room you could hear the pipes draining, I’m assuming from whenever toilets in the above floors were flushed. Other than that, it’s a nice place and will still book in the future.

Partner

6/10

Pleasant

29 May 2026

Robert

There is no room service and the staff at the restaurant were very rude. Also there was no bellman to help with luggage.

Friends_and_family Family

8/10

Excellent

28 May 2026

Damion

Staff is always above average and the property is very well maintained. Rooms are clean and spacious. Always a great place to stay.

Partner

10/10

Exceptional

26 May 2026

ALBERTO

Friendly staff, clean and organize place, great location and comfortable to stay.

Family_with_children

8/10

Excellent

23 May 2026

Valerio

Fun stay, it just seemed far away from everything.

Self

10/10

Exceptional

21 May 2026

Maria

Rooms are very spacious and comfortable

Business

8/10

Excellent

21 May 2026

Vincent

Solid stay. Front desk was friendly and helpful. Rooms need an update, especially the bathrooms. The toilet handle was loose and flushing caused some splashing. Plenty of parking. The property felt safe.

Friends_and_family Family

8/10

Excellent

19 May 2026

Richard

I didn't use the spa, Breakfast choices were adequate. I definitely would recommend the Wagu hamburger at Reds restaurant.

Self

10/10

Exceptional

19 May 2026

Anthony

Nice place to getaway. Convenient restaurant and spa.

Self

8/10

Excellent

18 May 2026

Simone

No drink water or any other snacks or drinks in the room. Fridge is empty.

No one to help you find your room or to take your luggage to your room.

Family_with_children

2/10

Poor

18 May 2026

Melissa

I don’t think we will be staying here again.
The room was gross. There was makeup egg on the mirror, hair all over the floor, and the showerhead was crusty. There was a constant banging from the elevators. The staff came to our room at 9:00am, and when asked to return later as we were just waking up, they never returned. There was two beds, and the second one had black residue on the sheets. We couldn’t sleep due to the A/C clicking all night long and the elevator constantly noisy. I will be asking for a refund. The staff was rude when we asked for some coffee and fresh towels.

Friends

8/10

Excellent

17 May 2026

Maridy

Staff were all very friendly and kind. We were checked in right away and given great recommendations! The hotel overall is huge and views of the golf course and cities from our balcony are fantastic! The only downside were the room amenities and the condition of the room. Although very clean, the rooms/building seems to be older. The bathroom drains very slow, there’s cracks on the bathtubs, no microwave available and our fridge was barely cold. So we just spent our days out and about. But the room was overall okay. We would stay here again.

Partner

8/10

Excellent

17 May 2026

Jeremiah

Exterior looked a little worn; however, interior looked clean and well kept. The interior of the room was good as well. I did not have a chance to check out the amenities or the restaurant.

Family_with_children

6/10

Pleasant

16 May 2026

Olga

Check in services were exceptional. They were very welcoming and informative.
We visited the RED restaurant and food, drink, and waiter were also great. The host was a bit snooty and not very friendly. She didn’t even ask for a name or how many guest when she mistakenly sat us then removed us from a table by her error. I even tried to explain we do not have reservations and she still moved us to the wrong table. We got through it. Jacuzzi and pool were also nice, but bubbles were not working. Room was very kept. I just wish the carpets would go. It seemed a bit outdated plus the fact that the don’t provide drinking water is a bit disappointing. Overall we make the time work. Location is prime for a getaway.

6/10

Pleasant

15 May 2026

Gabriela

The front desk was so nice, and valet also , they even helped get my luggage to my room, only thing is I was out on second floor 😫 all day was hearing the sound of a trash truck! And a cleaning machine they had going right under my room , also the pool cleaning guy was very rude when I went to the pool in the morning, and the waiter from the red restaurant was also vey judgy and rude, so it was a 50/50 while some were so helpful and nice others were a little rude . Over all it was an amazing view , such nice views everywhere u walk, pool , restaurant, garden or simply out of ur balcony. I willl definitely go back, just will be rude back to does workers that seem to hate being there and get bothered by customers

Self

6/10

Pleasant

11 May 2026

Larry

Trash outside around the south door trash containers was not picked up for two days. It blew around and made a big mess.

Partner

10/10

Exceptional

10 May 2026

Paul

I have lived in the San Gabriel Valley for over 50 years and i never stayed at the resort. I have golfed dozens of times but never stayed. It was the perfect staycation . Property is well kept and the staff are friendly and welcoming. I will visit again .

Partner

10/10

Exceptional

07 May 2026

José Luis

Muy bueno

Partner

10/10

Exceptional

06 May 2026

ARTHUR E

One and only recommendation for my friend and client for this area. Each of them were enjoyed staying here and a place that will be back in the future.

Self

10/10

Exceptional

05 May 2026

Angelique

Didn’t get to check out the renovated pool; will be back; plenty of parking, friendly staff, clean, beautiful hotel

4/10

Poor

04 May 2026

Ruben

We arrived on Friday, May 1st, to check in with a reservation for a king-size bed. Upon arrival, the front desk employee (a female staff member whose name I did not catch) informed us that no king-size bedrooms were available, while making no apparent effort to explore alternative options. Fortunately, another front desk employee, Michael, overheard the conversation and suggested checking for an accessible room so we could still have a king-size bed. Thanks to Michael’s initiative, we were able to secure a room that met our original reservation and slept comfortably. Without his assistance, we would have been placed in a room with full-size beds.

On Sunday morning, I went to the Red bar/restaurant to get a cup of coffee to go before heading to the hot tub. A female host approached me, and when I asked for coffee, she directed me to go outside to the golf course snack shack instead of assisting me at the hotel restaurant. Fortunately, another staff member, Rogelio, stepped in and kindly offered to help. When I asked him for a coffee to go, he responded promptly and courteously, providing excellent customer service.

I appreciate the help from Michael and Rogelio; my experience with other staff members was disappointing and inconsistent with what I expect from a resort of this caliber.

Partner