Name: Five Star Inn West Covina
Address: 2748 E. Garvey Ave. South, West Covina, 91791, US

10/10

Exceptional

02 Jul 2026

Michelle

Peaceful

2/10

Poor

23 Jun 2026

Jorge

The room had a bunch of discrepancies!
ROOM 107…NO AC ,NO TV ,ROOM SMELL LIKE SMOKE AND WE ALWAYS GET NON SMOKING ROOMS ,NO ICE MACHINE ,NO internet!! We spoke to management and they agreed to refund one room but I will never stay at this location ever again both rooms were horrible !!need a refund asap !

Family

2/10

Poor

14 Jun 2026

Salomon

Upon arrival notice bathroom hadn’t been cleaned. There was dried urine drops spills over toilet, dirty showers with hairs on all walls, floors not vacuumed or mop. Requested room service for cleaning and they never came to clean. Will never recommend for this hotel. I call hotels.com customer service got no help from them either. Because I was recording when I went to the office to request service.

Friends_and_family Family

2/10

Poor

09 Jun 2026

Crystal

Rude staff only thing new about the rooms is the tv and you can’t watch anything they don’t even have basic cable and their prices are outrageous. The new remodeled rooms are not available for anyone who shows up to the property. They’re all for online reservations only.

Self

2/10

Poor

07 Jun 2026

Chad

First off had to have 100$ cash deposit which is not mentioned on the sight and I don’t carry cash so had to use their atm that charged 5$. Then got in the room it stunk like cigarettes in a non smoking room the ac worked but was literally falling apart the tv did not work and the shower/bath faucet leaked so I listened to that all night. Door wouldn’t shut all the way so light and noise came through. I would not have stayed there if it wasn’t late and was tired and didn’t want to look for another place to stay. Will not recommend this place to anyone not even a homeless person it was horrible

Self

4/10

Poor

17 May 2026

Claudia

Parking was easy but not secure. Staff was not helpful. The only thing that worked well was the air conditioning. Seems like people were bank g after hours parties from 2-6am(when I left due to not being able to sleep)
When I went to checkout no one
Was available via phone or in person. It took over 20 mins to check out and get cash $100 deposit back for multiple people waiting.

Self

2/10

Poor

17 May 2026

Elliot

We checked in Friday night after a long shift of work everything was going ok until my wife was ma

8/10

Excellent

11 May 2026

Jacqueline

Not bad for sleep in

Partner

10/10

Exceptional

06 May 2026

Fernando

Nice

Family_with_children

6/10

Pleasant

05 May 2026

Roger

Properties like this don’t update their amenities! They have a spa but it does not work! So it’s just to get you there! Solid have been refunded my money! Property does not look at good as pictures.

Friends_and_family Friends

2/10

Poor

03 May 2026

Luis

Parking was ok. This place was dirty, they have a pool and hot tub but niether worked. In case you miss it on the website, they want to hold $100 CASH until you check out.

Partner

2/10

Poor

12 Apr 2026

amber

The room had dead roaches in the fridge. There was hair in the tub and a hole in the ceiling leaking water into our room. They moved us to a different room. There was bullet holes in the window still had live roaches and no hot water.

Partner

4/10

Poor

09 Apr 2026

Yamila

the first I was given smelled like urine and

2/10

Poor

05 Apr 2026

Lilian

There was cockroaches and ticks on the beds and the tub.
Walls and baseboard were really dirty

Family_with_children

8/10

Excellent

02 Apr 2026

Oscar

Easy parking

2/10

Poor

24 Mar 2026

Verified traveler

duty

4/10

Poor

23 Mar 2026

George

Bathroom is in bad shape

2/10

Poor

20 Mar 2026

Cheryl

There was no hot tub. The television was not working, the Wifi signal was low the microwave and fridge was dirty. The bathroom towels where filthy. The people staying there long term appeared to be on so kind of illegal narcotic
.It was the wrost experience I have had. This place should be shut down.

Partner

10/10

Exceptional

20 Mar 2026

mirtza

Yes

Partner

8/10

Excellent

19 Mar 2026

Guerdia

Families are just content they had a place to sleep for the night.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Eric

yes

10/10

Exceptional

21 Feb 2026

Phyllis

Friendly staff, accommodating, and a perfect spot for no-frills stay on a budget.

6/10

Pleasant

16 Feb 2026

Cristina

Make sure all rooms have remote controls, and no lights in the room itself, the bathroom light was the only light. The AC wasn’t working for us but we asked for assistance.

Business_and_leisure Partner

2/10

Poor

05 Feb 2026

Marisela

Room was dirty. As soon as I turned the light on roaches were scattering around the floor. You can tell they don’t mop the floors or wipe down the counters. To top it off the tv didn’t work so I had a dirty room and no tv.

2/10

Poor

30 Jan 2026

Angel

The room was dirty we had to go back into the cold so they can get us another room. Thin walls. Not nice at all.

2/10

Poor

14 Jan 2026

Brianna

The rooms are not thoroughly cleaned, always smells like urine the carpets and air conditioning units. There's alot of poor people who hang out and live outside behind the hotel or on the side. There's drug activity and prostitutes here on a daily basis. This place in not kid friendly or suitable for families with children. On my last day packing up a syringe fell down from under the sink counter. I tried to tell them and they were not believing me when I said I found it. They wanted me to give it to them without any paper work or cops involved and they never returned my $100 deposit. Do not go here with children. It's not a safe place. I also almost got robbed with the stuff in my car when going back and forth to put my things inside the room.

Family_with_children

2/10

Poor

14 Jan 2026

Courtney

Fkn horrible stay dirty, strange people walking around looking in your window if you have the curtains open. And last but not least “ROACHES”! I had to switch rooms because of the bug problems. I checked in my second room and it was even more of a bug problem. This roach motel had bugs crawling on me at night couldn’t wait to leave!

Friends_and_family Family

4/10

Poor

09 Jan 2026

Aundria

We stayed 2 night the first night was 80 the second was 130 and it was a weekday

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Mark

Staff was courteous and quick.

Business_and_leisure Partner

10/10

Exceptional

11 Dec 2025

Eva

I love the fact they allow animals

Friends_and_family Family

2/10

Poor

10 Dec 2025

Matthew

Room was disgusting and bugs in tub

4/10

Poor

07 Dec 2025

Jose luis

Staff was fine but the room wasn’t clean. There was no hanging rod and iron.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Owen

The room was so dirty, the walls and chair was stained. The bathtub was dirty. The pictures from the place looked much cleaner and nice. The room we got wasn’t taken care of. Would never stay there again.

2/10

Poor

04 Dec 2025

Darwin

This room was really beat and dirty. Pictures don’t show its true identity. 8 cops pulled up and serenading on a door for over an hour at 10:30-11:00 pm. Would I ever stay here again? Absolutely F NO. Will never recommend this place. Shouldn’t be called five stars it’s half a star maximum. Dirty ghetto and the blankets smell dirty. Mine had cigarette burns on it.

Business Self

6/10

Pleasant

27 Nov 2025

Reid

Slippery shower, no hair dryer, no tissues, nowhere to hang clothes, old towels, charged a quarter for Ice. Very \"no frills\" hotel. Ya get what ya pay for.
Looks like they are trying to upgrade but overall needs more work. Just needed a bed for 2 night and it sufficed, but i wont stay again.

Self

2/10

Poor

24 Nov 2025

Marlene

Hotel staff was rude. There were roaches everywhere. The beds were gross and walls were so thin you can hear everything and everyone all night long. Definitely did not get any rest and will never be going back

Partner

2/10

Poor

14 Nov 2025

Jonathan

It was a non smoker but the room smelled of smoke and it was nothing like the pictures and wasn’t as clean

Leisure Family

6/10

Pleasant

09 Nov 2025

Edwin

I was asked for a deposit in cash. She would not accept a credit card.
I paid for the room thru Expedia. Why would i need to make a deposit in cash when checking in?? If it was for the key then she could have just said that’s what it was for.

Business_and_leisure

4/10

Poor

09 Nov 2025

Charvelle

Noisy. No breakfast like it’s stated on Expedia . And a roach was on my room

6/10

Pleasant

09 Nov 2025

Gordon

Ok

2/10

Poor

02 Nov 2025

Miguel

Parking was good there was no breakfast

Friends_and_family Family

2/10

Poor

09 Jul 2025

Francisco

Place smelled like cigarette smoke. Doors were falling apart place needed to be torn down and rebuilt. Area feels unsafe.

Leisure Family

8/10

Excellent

27 Jun 2025

Claudiaangelica

They have some very nice rooms but there is some that aren’t that nice,

Leisure Family

10/10

Exceptional

18 Jun 2025

donna

Great staff. Pool just needs to be cleaned more offten

Leisure Family

10/10

Exceptional

02 Jun 2025

trammel

Excellent stay

Friends_and_family Family

2/10

Poor

27 May 2025

Mary

Unsafe and disgusting! Do not stay here!

Absolutely awful! Obvious shady deals going on. People sleeping in what looked like broken down vehicles in the parking lot. Turned on the tv and the very first channel was extreme adult content. Filthy conditions. Found hair in the shower, sink, and intertwined in the towels. Bottom of the bathroom door looked chewed up. Dirty floors. Shower curtain looked like there was blood on it. We reserved two rooms for two nights did not stay the second day. Decided we would rather drive all the way back to our home state after my daughter's wedding then have to stay another night. Couldn't wait to get out of there!

Friends_and_family Family

10/10

Exceptional

24 May 2025

Kareem

Super clean, stuff there super nice and respectful
It has free parking that’s great since I always rent.

Business Self

4/10

Poor

21 May 2025

Luis

Stay away

The room was horrible, the breakfast was not good at all.

Friends_and_family Family

2/10

Poor

20 May 2025

Victoria

So dirty. The floors, the walls, the bedding was probably not washed, cigarette burns in the bedding and the pillow cushions had yellow stains on them. Even the towels looked dirty, I didn’t feel comfortable sitting anywhere. I stayed a few hours and left and immediately took a shower. Will never return, would never recommend.

Pet

2/10

Poor

19 May 2025

Kathy

Elevator looked like it hadn't been cleaned in 15 yrs, mattress hard as rock, dead bug on wall, no tissues or trash can

Leisure Self

10/10

Exceptional

09 May 2025

Gabriel

Great service great room at the Travelodge West Co

It’s always a pleasure to stay here. The guys are awesome at the front desk always very accommodating and I highly recommend Travel a lot here in West Covina each and every time we will always stay here and be loyal customers because the guys here great.

Partner

2/10

Poor

08 May 2025

Jennifer

I wouldn't

I called before I came and asked for a When I entered the room it looks really good. It was large room. I had called early that day to say that I needed a downstairs room. I'm disabled but I don't like going to the disabled room because it's made for someone in a wheelchair. I have trouble walking and standing. I need a lot of counter space. The only room left available was the spa room. He said I could pay $20 more for the one night and then the second night he would comp. I thought that was fair so I was like okay. Upon closer inspection I could see that there was a burn hole in the comforter and the room smelled like smoke. Also it the doors and light switches were filthy! The spa tub was a jetted tub and around the Jets there was like some kind of spackle. When I went to hang my towel up the towel rack came out of the wall. I wasn't hanging on it or putting any pressure on it. I just went to hang my towel up. The people who work there could have cared less. They did nothing to help me and they were rude. There was only one light switch in the room by the door. There were no bedside lamps. There was no blow dryer even though it claimed to have one when I was reading about their amenities. I just would not stay here! I thought I would save a little money but you get what you pay for.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2025

trammel

EXCELLENT!

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Tlimothy

Quick check in and free Continental breakfast.

10/10

Exceptional

13 Apr 2025

Beatrice

The manager was very accommodating.

Family_with_children

2/10

Poor

14 Mar 2025

Rose

This place was so nasty and dirty ac cover was missing tv didn’t work. So much traffic with people and who knows what they were doing. Says it’s smoke free which rooms smelled like smoke and everyone was smoking. A lot of cats but that’s probably because they leave cat food for them

Family

2/10

Poor

11 Mar 2025

Mireya

Never again

The hotel was dirty, smelly everything about the room. The towels were dirty stained will never go there again in my life.

Friends_and_family Family

6/10

Pleasant

03 Mar 2025

Verified traveler

Neighbor too noisy after midnight 1am 4am

10/10

Exceptional

30 Jan 2025

Claudiaangelica

The room I got was updated and really nice

Leisure Family

4/10

Poor

11 Jan 2025

elias

Great costumer service, room are dirty, noisy and lack of maintenance

2/10

Poor

10 Jan 2025

edgar

nothing like the photos!! we were evacuated for the fires so we needed a place to stay and it is the only reason we stayed. it smelled bad, room was not nice, the worst quality for towels and sheets. REALLY DIRTY PLACE

Family

2/10

Poor

21 Dec 2024

Victor

Found roaches in my room. Dirty outside too.

Leisure Pet

8/10

Excellent

27 Oct 2024

Dasha

Convenient spot.

Partner

2/10

Poor

27 Oct 2024

Sonia

Unsafe Terrible cash for deposit?

Business Partner

6/10

Pleasant

21 Oct 2024

mallory

Lady nice. I’d say everything was okay clean I didn’t feel gross. I just know the towels and sheets weren’t washed for a fact. But I was okay. I’m smelled like cigs at night but tbh. I got the best room I think lol.

4/10

Poor

20 Oct 2024

Erik

U get what u pay for.. price and location were good.. but I felt unsafe people just hanging out outside the rooms .. just not the best vibe I got from this place.. Room was ok I guess .. found lashes in the bathroom .. next to freeway so u can hear cars pass by ..I just wouldn’t recommend it..

Leisure Family_with_children

4/10

Poor

15 Oct 2024

Tracy

nasty, dirty, loud, too many people in and out all day and night, too many people just standing and sitting around all day getting high, graffiti everywhere, front desk had to come let me out of my room when door broke

Leisure Pet

10/10

Exceptional

14 Oct 2024

Javier

It was a excellent experience

Business_and_leisure Partner

8/10

Excellent

10 Oct 2024

Bernice

Mrs.Looking for Mr. Right.

THE FIVE STAR IS A UPGRADED 3 STAR HOTEL NEWLY RENOVATED, NEW FLOORING, UPGRADED BATHROOMS, TV HAS HULU IN SOME THE ROOMS ALONG WITH ORHER MOVIE APPS. OVERALL PRETTY REASONABLE DURING THE WEEK, BUT DOES GET PRICEY come Thursday-Satuday, I would suggest to book on a Sunday -Thursday if you are going to plan to stay for more than one night. No ice machine.Does have vending machines and wzzher and dryer both under $3.00 per machine , has a pool & jacuzzi. Office a little rough during the day, at night a bit more friendly. Also consider staying on the 2 or 3rd as for the first floor has a lot of regulars.

Friends_and_family Family

6/10

Pleasant

14 Sep 2024

Cristina

Looks dirty outside and some dead insects in room. The walls are dirty

Leisure Family

2/10

Poor

09 Sep 2024

Rober

My room was not finished missing the bathroom door under construction

2/10

Poor

27 Aug 2024

Gloria

You have to put down a cash deposit which they don’t let you know ahead of time. Our sheets in our room were ripped and dirty. The walls were half painted and in summer you’d think the pool would be clean but nope, green. Definitely wouldn’t recommend honestly. I we had to use the sketchy atm on the property to get cash for our deposit cause usually it’s card deposit.

Leisure Partner

6/10

Pleasant

19 Aug 2024

Juan

They had some this item on the bathroom wall it was supposed to have shampoo, conditioner and body wash but it was empty

Business Partner

2/10

Poor

29 Jul 2024

Manuel

Had gotten the suite room because it looked nice in the pictures. We get there and right of the bat it looked really dirty. We get checked in and as soon as we get to the room the door looked musty. Half of it was peeled off and discolored. As i soon a i open the door i get a disgusting smell or cigarettes and throw up. The room did not look like the pictures AT ALL. I go back and they give me theyre “new” rooms. So i go check it out and still looked really bad and wasnt like the pictures at all. I confronted them and they didnt know what to say and gave me my deposit back and i left.

STAY AWAYYY!!!

Friends_and_family Family

4/10

Poor

14 Jul 2024

Onesimo

Can not book again

Friendly. But there were roaches and Bed bugs. I didnt want to believe but did.

2/10

Poor

10 Jun 2024

Verified traveler

HORRIBLE

Dirty and dangerous area!
Old hotel furniture dumped right outside. Shady men that seem homeless hanging out in the back of the parking lot.

Partner

2/10

Poor

10 Jun 2024

Yvette

HORRIBLE New Owner/Management!

SCAM! New management is HORRIBLE! Booked a higher priced site because it was the only one \"available\". Was placed in a cheaper room & was not told. Went to talk to the employees & was told the are issues with the suite & they couldn't refund me the difference. So. I WAS FORCED TO PAY FOR A SUITE & GOT THE CHEAPER ROOM WITH NO REFUND.

Partner

2/10

Poor

09 Jun 2024

Roger

Horrible staff

Hotel staff are rude and don’t care if they mess up a booking. Payed for a studio suite online and when I got there they give me a normal room and say there’s no suites available, won’t refund me the extra for the room downgrade or anything all they said is I can cancel if I want, paid for a suite and got a normal room which is cheaper than I paid and they won’t refund the difference.

Friends_and_family Family

2/10

Poor

31 May 2024

James

TV didn’t work. No closet space. Filthy bed linen.

Business Self

2/10

Poor

26 May 2024

Sean

Dirty room, cigarette burn on the bed comforter, no furniture in the room other than a bed, sketchy people hanging around the property. Would not recommend.

Leisure Family

2/10

Poor

26 May 2024

Dennis

Worst place ever

Horrible filthy place. I want my money back. False advertising via the photos your service provide.

Business

2/10

Poor

19 May 2024

Ezequiel

To many people hanging outside our room and people just looking for what room is open, I haven’t felt this unsafe at a property in a while. And I travel a lot.

Business_and_leisure Partner

2/10

Poor

23 Apr 2024

Erick

Good luck

There was a $30.00 dollar charge every visit. I was very upset with this practice. I never got $20 dollars in return. I always say don’t expect karma when you commit theft.

Business

2/10

Poor

22 Apr 2024

Erick

Enjoy!

DO NOT DISRESPECT ME, EVER. I DO NOT FORGET.

Business

4/10

Poor

22 Apr 2024

Verified traveler

Upon arrival, the front desk asked me for a cash deposit, despite the terms stating that it was going to be a $50 credit card hold. When I went into the room, there was stains on the wall and the bathroom tub was questionable and cleanliness. I looked at the bed and noticed that the comforter was stained and the blanket underneath it had various cigarette holes, I called the front desk and they told me that they did not have any more blankets to spare. She said that I should come While she double checks. She handed me another blanket with what appeared to have a dried up crayon or gum. She then told me that she cannot control what her previous customers do. She asked me if I wanted a refund and I did call Hotels.com.

Self

2/10

Poor

19 Apr 2024

Verified traveler

Do NOT take children there

What is advertised is absolutely a misleading false claim.

-No jetted Tubs
-Filthy stained bedding
-TV didnt work
-Holes in the wall
-Rude Service
-Filthy premises
-False Advertising
-Illegal activity

I would add pics if it would allow it with my review. Funny how it wont allow an upload.

Self

2/10

Poor

19 Apr 2024

Mona

Water on several of the stories of stairwell- super high risk of falls, and another puddle of water in front of the room- it hadn't been raining. The room was ALL tagged up, light fixture and smoke detectors broken, the microwave and fridge all dented up, I've never seen a room like this. The number on the door was missing a number- it wasn't fit to give to anyone. I got it on expedia for over $70. The staff was rude and didn't care or try to accomodate.

2/10

Poor

17 Apr 2024

Victor

Not recommended pay one price and pay for another room because the other one was so nasty and dirty sheets dirty

2/10

Poor

15 Apr 2024

nancy

0 stars

Check in bad service rude, charged extra. In view of court yard there was burnt mattresses outside. looked unsafe and hazardous had non-smoking, but room had horrible dirty comforter stained, and huge burnt marks. the pillows were stained the wall and ceiling as well there where cockroaches in the bathrooms. there was porn on the tv and no parent controls set up. Lots if comotion throughout the day. check in specified like 3 different times no refunds and that they where not responsible for thefts or break ins stay at your own risk. please, do not recommend, we would of just left but i was with family late out somewhere i didnt know.

Friends_and_family Family

2/10

Poor

15 Apr 2024

Joel

This place is very very bad! I was charged an extra $30 supposedly because what I paid through travelocity an old room and the extra charge was for a new room. Nothing was new but the floor. No TV service, it was a cold rainy night and the heater didn’t work and the sheets were dirty stained. Loud music playing. It’s a very bad place. Shouldn’t even be listed in this website. Not worth it!!

Leisure Partner

2/10

Poor

09 Apr 2024

Zenaida

Nothing, this is an unsanitary, health hazardous, unsafe hotel. There is nothing Five Star of this hotel. Light fixtures with no light bulb. Door strip lifted, i know maintenance had to see a pice of metal being a tripping hazard. BURNT MATTRESSES in the parking lot. Im very shocked Expedia has it as a 3.5 star hotel. Im sure Expedia is not checking facilities they are advertising on their website.Extremly disposable at 99.00 a night its not a cheap hotel.

Leisure Family

2/10

Poor

03 Apr 2024

victor

Don’t go to this hotel

Terrible stay, sheets had cigarette holes, drawers had graffiti all over, floor had dirt everywhere and the bathroom was in terrible condition. Front desk lady is very rude, denied me a refund because I opened the door and went in for 1 minute, she said because of that the room is used so no refund.

Business

2/10

Poor

02 Apr 2024

Gabriel

Bad

8/10

Excellent

26 Mar 2024

Colin

There are TWO kinds of rooms at this hotel. Some are new and some are very old, run down. However, despite the graffiti on the wall and old furniture etc, everything was physically clean. All the equipment worked and the staff was pleasant to deal with. Yes it’s an old run down hotel, but renovations are clearly being made and it’s in a very safe area. Not the best, but if you’re passing through the area and must lay your head for a night or two, it’ll do.

2/10

Poor

26 Mar 2024

THOMAS

Very dirty room, drawers missing, 1 of TV's was not hooked up and no remotes, toilet seat was broken, only 2 towels, door to the bathroom would not close, bed cover was torn, the elevator was filthy, with cigarettes butts on the floor, and graffiti on the walls, AND on top of it all the staff was RUDE! It should be called 1 Star Hotel.. worst hotel I have ever stayed at in my 45 years of travel. Avoid at all costs.

Business_and_leisure Friends

2/10

Poor

20 Mar 2024

Raymond

I found 2 roaches refrigerator, I move the mattress over and found a syringe....I

Business_and_leisure Partner

2/10

Poor

09 Mar 2024

Daisy

Mold in the rooms n restrooms n when asked for a cleaner room they said we have to pay extra😂 ridiculous! Never again

Business Family

2/10

Poor

29 Feb 2024

Mario

Dry poop and blood on walls. Graffiti in bathroom and on portraits. Drawers were extremely dirty, stained and had weird paint running down it. Left after 2 hours of trying to get hotel and Expedia to refund me. Expedia is the worst for allowing hotels to bait and switch customers.

Business

2/10

Poor

15 Feb 2024

Noah j

I didn’t even get to check in they told me I couldn’t get the room that you guys cancelled and I didn’t even get the room

Leisure Self

2/10

Poor

14 Feb 2024

Aileen

they need to remodel this hotel. curtain had gum. no light in the bathroom when we got there. pls change your picture on the site how it actually looks like in the person. will not be staying here again. I dont not recommend anyone to stay here.

Leisure Family