Garden Inn and Suites

4/10

Poor

15 Mar 2026

Cindy

Room smelled bad , beds where stained , walls where filthy

Family_with_children

8/10

Excellent

13 Mar 2026

Moriah

I could sleep there

2/10

Poor

08 Mar 2026

Isis

Eh

Family_with_children

2/10

Poor

04 Mar 2026

Markie

JUST DON'T, my mistake of thinking the rating of 4.something meant out of \"5\" stars not 10, got there front desk lady was nice, gave my cash deposit drove around to room, seemed sketchy but thought sometimes outside entrance hotels look that way got to the room and it REAKED, instant headache idk what the smell was seemed like pot, cat pee and something else mixed, it was gagging! Then took a step in to see 3, yes 3 2+inch ROACHES, we grabbed our stuff went back down and asked about refund, and the lady at the desk said had to call Expedia, which we did but then they say they cannot get ahold of the staff to be able to get refund back, so theres money LOST very SCAMMY and just a FILTY place, I feel bad for the kids running up and down the halls that seem like they live there in that

Partner

2/10

Poor

04 Jan 2026

David

Will not stay in here ever again. The whole place needs a make over .

Leisure Family

2/10

Poor

03 Jan 2026

Monroe

Don’t exspect what u see in the pictures

Business Friends

10/10

Exceptional

30 Nov 2025

Mary

Room was clean

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Latreese

Always a nice quiet stay

2/10

Poor

13 Oct 2025

Meldy

I didn’t stay the room was so dirty and smells disgusting

2/10

Poor

04 Sep 2025

David

Walls, surfaces, and furniture are all filthy. Towels are soiled with stains, and smell terrible. Asked the front desk for a clean towel so I could shower after work, and was refused. Front desk clerk says towels can only be given out in the morning. TV barely works.

Business Self

2/10

Poor

02 Sep 2025

Julianna

We stopped here after a long drive we needed time to rest and this place was terrifying honestly. Looks are deceiving because the front looks fine. But once you walk to the back the outside is filthy, but the room.. Oh my god. Roaches and hair everywhere, the bathroom was dirty and the door didn’t close as well as no handle. There was pee in and on the toilet. The beds scared me, we put towels down to try to lay down but couldn’t. So we just left after a few hours, wasn’t able to feel comfortable enough to rest. There’s strange men walking around and hanging out outside as well.

2/10

Poor

24 Aug 2025

Cary

Didn’t even stay

Self

2/10

Poor

12 Aug 2025

Rebecca

Horrible

I walked in my room the first day the smell was horrible. I had to buy candles, bleach,air fresheners and other stuff to clean my room and bathroom. The bed was horrible. I got there on Friday the first and online the place looks hella different.time Tuesday morning comes no one had came to clean my room brought fresh linens luckily I had my own towels etc. My garbage was pulling up then Tuesday night I started seeing roaches underneath my bed, behind the tv, the bathroom, the A/C unit. I packed my things up and left Wednesday morning. I went down to the front desk told them I was leaving and the lady at the desk wouldn’t give me my refund on the days I was gonna be there and for the money I spent on my room from the first -the 9th I couldn’t stay in that room any longer especially when I found those roaches. No sure what was going on there however I started getting sick while I was there. Major headaches, staying sick to my stomach, throwing up, something in that room and hotel. Then all the people that were in the rooms next to me. One room had I swear 20 people in one room when I had asked a lady for a lighter to light my candles there was almost 20 people coming out of one room then the room next to me people were so nasty so no wonder there was roaches.

Self

2/10

Poor

10 Aug 2025

Mary

Very dirty

Business_and_leisure Partner

2/10

Poor

02 Aug 2025

Alicia

Bugs. So many cockroaches.

Business Family

2/10

Poor

29 Jul 2025

Bergen

I was very disappointed with this hotel because what they advertise online, or what is represented on all hotel platforms is very misleading.

Family_with_children

2/10

Poor

27 Jul 2025

Verified traveler

We didnt even stay. We walked in the room and walked out and got another hotel. The rooms reaked of weed and had bugs crawling on the floor as we opened the door. The lady at the desk was nice and even offered us to check out the room before staying. I said no because i trusted it. But we definitely should have checked it before paying.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Diana

Nothing to like. The bed sheets were dirty, there was weed shake, hair and stains. The bathroom had hair balls on the floor. The whole floor was dusty and dust bunnies everywhere. The hall way walls were dirty.

Leisure Family

2/10

Poor

27 Jul 2025

Candice

Was told we could check in early at 12 then got there and was told no,once we got to a room there was no fridge,air didnt work and the pool was down,was told that was the only room available and when I said then we will go somewhere else he gave me a different rm that was also horrible with no air and the fridge wasn’t cold,I had kids with me and it was way to hot to stay so we checked out and the guy said he couldn’t give me a refund do to policy

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Verified traveler

You get what you pay for. Not bad but would not be my first choice if I had to stay for longer than a day.

Business Self

8/10

Excellent

26 Jul 2025

Brehanna

Good

6/10

Pleasant

25 Jul 2025

Brehanna

Disrespectful staff

2/10

Poor

25 Jul 2025

Jonathan

Very unfriendly staff, dirty worn out rooms. The flooring was coming up, the paint was chipping, the sink was clogged. 25 year old CRT tv so couldn’t hook anything up to it, WiFi didn’t work inside the room, the pool was closed and had been closed so long the locks closing it off were rusted. Cheap motel so my expectations were low but this place is a dump.

Leisure Self

2/10

Poor

25 Jul 2025

ashley

this hotel should be condemned it should be taken off expedia.com they should be embarrassed and ashamed to have there company tied to this i looked at 3 rooms all need condemned im not a picky person this is a trash hole dont go period if youdo t read reviews start

2/10

Poor

20 Jul 2025

Bullet

Property was awful, front was ok, where our roo. Was around the back was crack head central looked at our room, first of all the beds where destroyed, sheets thrown everywhere no blankets and dope baggies in the drawers along with trash, second room there was a huge hole in the bed and once again gross, you could smell the fumes of old food reeking from the non working fridge. Not to mention when walking to our second room there was a man sitting outside on the steps openly watching pornography doing his business right there for everyone to see and I had my freaking kids with me. Like really. We grabbed our stuff went back to the front and handed in all of our stuff and told them it was completely unexeptable and then called the cops as we left and told them the conditions we found all with the man with indecent exposure to my 2 you g boys. Absolutely horrible..I not only filed a report about what happened at the property but also reported them for the state of the property and all the code violations! Don't wanna give me my refund back..well have fun making money when your shut down.

Leisure Family

2/10

Poor

18 Jul 2025

Loren

The customer service rep was rude and on the phone the entire time. She interrupted me multiple times, then showed her phone with her manager on it? There were bugs and stained paper signs all over the glass stating more fees. I do not recommend this place. The people behind me said they tried to get a refund too and were denied. Gross and unsafe.

Family_with_children

2/10

Poor

16 Jul 2025

Maegan

It was gross and moldy. I couldn't even stay with my kids and it left us out in the night with nowhere to stay. The lady even tried to change our room and it was even worse. She was very friendly but i am very upset at the rooms and the fact that i had to spend even more money just to make sure my kids were safe. I didn’t stay long enough to take pictures!

Leisure Family_with_children

2/10

Poor

15 Jul 2025

Ethan

From the start it was bad. I’ve never had a place not let us in early if the room is available, if we come an hour early. Wanted to charge a check in early fee. Fine we wait. First room is horrible with sand all over the bed and horrible ac. We get another room with no refrigerator, blood on the toilet, mold on the books and corners of the room. Absolutely horrid. We will never book though expedia ever again knowing that they offer places like these on their website. We tried for a refund too and called but your team said they called the garden inn and garden said they weren’t going to give a refund and therefore yall won’t either, which I find very scummy. Have fun losing business when airbnb fully wipes yall out within the next decade. Absolutely trash place and horrible to be advertising it as a clean and family-friendly place.

Leisure Friends

2/10

Poor

14 Jul 2025

taylor

roaches every where! the floors and walls and beds with disgusting. there was roaches crawling on the walls, the ceiling the windows. i walked in and immediately turned around and walked back out

2/10

Poor

14 Jul 2025

Joseph

Nasty

Dirty room, dirty linens, trash all over property, food on floor of room, homeless knocking on door repeatedly

Friends_and_family Family

2/10

Poor

14 Jul 2025

Kathryn

Just no

2/10

Poor

13 Jul 2025

Brenda

The hotel was out of a horror movie, the worst night i have ever spend and it was only one night and was worried about safety and cleanliness but I had to sleep for a road trip. everything was extremely dirty and old. Picture are not from this hotel and is seems the area is extremely dangerous bc the lobby is not even open to the public they only have an small window outside and this is hotel is definitely a shelter for homeless, I was offered 3 rooms and ALL of them smell like cigarettes or really bad BO this whole experience was sooo traumatic I am so pissed with this hotel and expedia

Leisure Family

2/10

Poor

13 Jul 2025

Jeremy

Horrible drug hotel , tv didn’t work, moved rooms , adjoining door to next room had been kicked in, moved rooms again and the desk clerk told me it was the last time! HE WAS MORE RIGHT THEN HE KNEW! No ice machine ,pool disgusting, microwave broke. No mini fridge im room. Wear shoes im your room there is food and smears on the floor!

Friends_and_family Family

2/10

Poor

11 Jul 2025

Alfonso

El hotel estaba en muy malas condiciones tanto por fuera en los pasillos como las habitaciones el piso estaba totalmente asqueroso mantecoso las camas sucias todo olia super mal el aire no enfria le pedi a la persona de reception me dio otra habitacion me cambio pero seguia igual esqcremento de cucarachas en la noche habian drogadictos por los pasillos fumando droga de echo habia uno justo frente a mi puerta y otros mas por los pasillos hice resena de esto al momento de entregar la habitacion y no les importo de verdad que es el peor hotel q me he quedado de no ser por que no reembolsan el dinero me fuera ido de alli

Friends_and_family Family

2/10

Poor

11 Jul 2025

Verified traveler

Worse hotel I’ve ever stayed at

Room didn’t have a bathroom door & the refrigerator was nasty smelling & didn’t work . Mattress on the bed was thrown & dirty.

Friends_and_family Family

2/10

Poor

11 Jul 2025

Sai Abhinav

Its worse.

Leisure Friends

4/10

Poor

09 Jul 2025

Timothy

Don't known what to said

Business_and_leisure Friends

10/10

Exceptional

09 Jul 2025

brehanna

Very clean 👌

2/10

Poor

06 Jul 2025

Jimmy

Floor in poor condition panels loose. Gap under and up the sides of door rusty frame and hinges. Hair on pillows and bed. Hair in toilet.

Leisure Self

4/10

Poor

06 Jul 2025

Verified traveler

Could be worse

This hotel was in bad repair but clean.

Partner

4/10

Poor

05 Jul 2025

Brehanna

It was not ideal but the employees where very nice

4/10

Poor

05 Jul 2025

Michana

The gentleman checking me in was wonderful. However, the room was not clean when I checked in. One of the beds was missing a pillow. The bathroom had not been cleaned. There was a towel on the door (used), and soap bars on the floor and left in the shower. The box springs were dirty. The blankets smelled. The room was also musty. If you need a room out of desperation, this is it.

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Clyde

Absolutely dirty , smells disgusting, bed bugs stains and rusts and stains everywhere, tons of dogs and cats hair everywhere in room too

4/10

Poor

05 Jul 2025

Desheal

I thought lt would at least be decent; last minute trip holiday weekend and everything else was booked. The whole outside needs a power wash; no tissues, everything falling apart; stains and burns on the comforter! But, it’s only for 1 night!

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Bishoy

Worst hotel ever. I asked for refund couldn’t stay. Place is infested with all types of bugs

Business_and_leisure Self

2/10

Poor

04 Jul 2025

Raquel

Absolutely nasty roach infested and need s remodeling. The young lady at the desk was nice the only thing good about it was she gave us a chance to see the room before we pay for it and I gracefully declined. Looks like an old abandoned property. I would not recommend anyone to stay there even though online it was cheap. I would suggest that people stay at the studio 6 behind this hotel. It was well kept comfortable and much much more. That is where I'll stay when I come back to Pensacola. It was also inexpensive but very accommodating.

2/10

Poor

29 Jun 2025

Brittany

The first room I was placed in hadn’t been cleaned. There was molded pizza crusts garbage and dirty towels all right over the room and smelled like an ashtray. The worker at the front desk wasn’t rude but didn’t seem like she wanted to be at work. And the outside of the whole place smelled like a dumpster.

Leisure Family_with_children

2/10

Poor

29 Jun 2025

Dennis

Looked a lot prettier online

4/10

Poor

29 Jun 2025

Anthony

Very dirty old hotel. Didn’t even give you pillow cases for your pillows. Couch in there was 100 years old. Floor hadn’t been mopped in years. It was the qorst hotel I have ever been in.

Self

2/10

Poor

28 Jun 2025

Reyber

It’s a dirty spot. Don’t recommend at all.

10/10

Exceptional

23 Jun 2025

Anayai

Good

4/10

Poor

19 Jun 2025

vicki

The location is ok, you don't get $25 deposit back even when you get the receipt they are giving back and there is a lot of homeless people there and drug dealers it was clean enough to stay but I wouldn't recommend it

Leisure Family

2/10

Poor

19 Jun 2025

Ashleigh

Bed were very uncomfortable and even though there was multiple people staying in room they refused to give more then 2 towels! Smelled like moldy water! And they allow people to smoke drugs on property.

Friends_and_family Family

2/10

Poor

18 Jun 2025

Chrisy

This place was disgusting! The room looked like it had not been cleaned in months. The sink had been leaking so there was water all over the floor, bugs crawling on the floor, bedding was dirty. The staff and housekeeping were very rude!

Leisure Family

10/10

Exceptional

18 Jun 2025

Anayai

Love

Business Partner

2/10

Poor

16 Jun 2025

Karin

Disgusting. Room filthy: toilet, towels, bedding. 1/2 the lights out, smoke detector missing, asked for refund and told I missed the 30 minutes to get one. Was able to get bleach from house keeping so I could self clean the bathroom and room surfaces. Never experienced such an establishment like this.

Business Self

10/10

Exceptional

15 Jun 2025

Anayai

Good

2/10

Poor

15 Jun 2025

Todd

There was mold in the room an the place look like a run down crack motel the bed had yellow stains on sheets I do not recommend anybody to stay at that hotel the pictures on the web pages are not nowhere as nice as theses pics

Leisure Family_with_children

2/10

Poor

15 Jun 2025

Aline

WiFi didn’t work, the room smells especially the chair in there, the bathroom door it look like mildew and had mold on, the trashy people partied all night, neighbor unsafe, trash everywhere on the grounds. We will not be coming back here ever. Only three pillows for two people.

Leisure Partner

2/10

Poor

08 Jun 2025

Tacoma

The rooms were falling apart and filthy. The pool was so cloudy and had stuff floating in it. The keys didn’t work and the clerk tried to blame me for holding the key too close to my phone. I had to go to the office and change them out twice. Then I called to say I wasn’t going to go back up there, he sent a resident with another key that didn’t work. Needless to say we cut our stay short, Don’t bring your family here.

Friends_and_family Family

4/10

Poor

06 Jun 2025

Tevin

It was ohkay i just aint got my deposit back

Self

2/10

Poor

03 Jun 2025

Yazid

Needed more cleaning and the level of noise was too high. Not really peaceful.

Leisure Self

2/10

Poor

02 Jun 2025

Mitchell

Surprise $25 fee at check in with no explanation. Staff was too busy on her cell phone with her friend to answer any questions.

Room is filthy. Disgusting. Afraid to even sit down in my clothes. Do not by any means stay here. Room smells like musty cigarette smoke, with air fresheners shoved into the in unit A/C to haphazardly mask the smell.

Horrible property.

Business Family

6/10

Pleasant

31 May 2025

Amaralys

no frills, you get exactly what you paid for

The staff was nice and really trying. That why i gave it 3 stars. Was it worth the $48 dollars i paid and not a dime more yes. Did my door look like it had been kicked in several times and i was about to star in an episode of the forensic files? Also yes. But i didn't get murdered

Partner

2/10

Poor

15 May 2025

Emily

The bathroom didn’t have a bathroom door in the room. It was uncleaned from the last occupant. They wouldn’t switch our room. Avoid

Business

6/10

Pleasant

08 May 2025

Kristian

Kept a knife by me and propped up the door with a chair. Guy was watching us at night and telling us to watch our back and keep a gun on us. And heard yelling overnight. But you get what you get for 60$ a night

Leisure Partner

10/10

Exceptional

08 May 2025

Courtney

I love this place and the staff

Business_and_leisure Pet

4/10

Poor

29 Apr 2025

Robin

0 stars

This hotel should rate 0 stars. Very unkept. My room had a broken chair propped up on a wall so it wouldn’t fall over. Dangerous. Multiple stray cats hanging around because people are living on the back side of the hotel and are feeding them.

Business

4/10

Poor

28 Apr 2025

Katherine Meche

The lady with bright colored hair was very friendly and moved me to a little bit different room

Business_and_leisure Family_with_children

2/10

Poor

29 Mar 2025

briana

this place is horrible, the bed looked broken and worn out, the window seal had dead bugs and the whole room floor was dirty

4/10

Poor

24 Mar 2025

David

It was relatively quiet but the physical condition of the room was terrible. The furniture was very old and worn out and should have been replaced years ago. Wall repair and paint absolutely required. Also, roaches in the bathroom was a nice touch. If you have no choice for something else, fine. It's better than sleeping in your car.

Leisure Family

8/10

Excellent

02 Mar 2025

Verified traveler

Comfort, Convenient, & Affordable Rooms

The hotel rooms at this hotel will meet you basic expectations based on affordable hotel daily room rates. Excellent customer service at this hotel too.
Thanks

4/10

Poor

27 Nov 2024

Teresa

The fan had black mold in it , and the walls .

2/10

Poor

25 Nov 2024

Amy

The hotel owner turned off the power source to our air conditioning unit when it was 90°F outside. Refused to turn the power to it back on and would not place us in a different room. There were no fans offered and no opening windows. The hotel left it like this for four days until we could make other accommodations. My young son ended up in the emergency room from heat exposure due to the hotel's neglect to us, their guests.

Leisure Family_with_children

2/10

Poor

23 Nov 2024

Amy

The hotel owner turned off the power source to our air conditioning unit when it was 90° F. Refused to turn the power to it back on and would not place us in a different room. There were no fans offered and no opening windows. The hotel left it like this for four days until we could make other accommodations. My six year old son ended up in the emergency room from heat exposure due to the hotel's neglect to us, their guests.

Leisure Family_with_children

2/10

Poor

17 Nov 2024

James

Motel hell

One word---- Disgusting!!!!

Friends_and_family Family

2/10

Poor

12 Nov 2024

Tim

Stay away

Rude staff. Disgusting room. Beds were terrible

Friends_and_family Friends

8/10

Excellent

06 Nov 2024

Genesis

Nothing

8/10

Excellent

03 Nov 2024

Tracylea

The staff was really great

Business_and_leisure Pet

2/10

Poor

20 Oct 2024

Susan

It was nasty And dirty grounds were filthy.Kids running around in their underwear Took over an hour to get deposit back

Leisure

6/10

Pleasant

19 Oct 2024

Ashley

No comment

Family

10/10

Exceptional

16 Oct 2024

Timothy

Great place to stay, affordable, clean cortious,safe, plenty of outside room to walk or exercise for you and your dog

Leisure Pet

2/10

Poor

11 Oct 2024

Verified traveler

Room was a nightmare!!

Nasty. Mold all over walls. Cigarette burns on blankets in a non smoking room. Light barley worked. When asked for a different room and manager, was denied. Do not stay here. The building should be condemned!!!!

Friends_and_family Family

2/10

Poor

06 Oct 2024

David

Bed and sheets were uncomfortable. The floor in the room was wet and dirty. I had to lay down a towel by the bed because there was puddle. The TV didn’t work. The people in the room next to me were up late listening to loud music

Business Self

10/10

Exceptional

05 Oct 2024

Teresa

It was decent for the price , sheets were clean , room was clean . My only complaints are the baby roaches and the fact that they’re were about 8-9 burn holes in the comforter and dog hair . Other than that everything was fine !

Friends_and_family Family

6/10

Pleasant

02 Oct 2024

Tyrone

They need to upgrade their rooms but for $50 a night I understand but my stay was OK

Family_with_children

2/10

Poor

01 Oct 2024

Susan

Nothing

Business Self

2/10

Poor

27 Sep 2024

JAMMIE

The hood motel.

This place is a dump. All the outside trash cans was flowing with trash. The rooms was not even swept the floors was dirty from who ever was there before. Shower rod was not even connected to the wall it was just sitting on the rim of the shower. Microwave was disgusting rusted in the inside. I almost didn’t feel safe at this place. Don’t even get me started in that I e box.

6/10

Pleasant

06 Sep 2024

Robin L

The room didn't match photos on line. It seemed like one of those hotels where there's people living there. However it's not so expensive you can't afford it . It's priced well.

Leisure Family

10/10

Exceptional

04 Sep 2024

Micaela

Customer service was great nobody bothered you pet Friendly.Close to everything restaurant gas stations shopping areas and the interstate next up the road affordable prices for the rooms. They give out many towels you need and i appreciate their services thank you.

Business Self

10/10

Exceptional

02 Sep 2024

Micaela

Customer service is always nice and prices are so reasonable and affordable, Thank you.

Business_and_leisure Self

2/10

Poor

27 Aug 2024

Jamie

People outside smoking weed, others up at 12am loud and yelling to each other. Horrible place, needs security.

Friends_and_family Family

10/10

Exceptional

24 Aug 2024

brandi

Girls up front are awesome

Average budget motel, fast wifi, staff was awesome...you get what you lay for people

Friends_and_family Family

2/10

Poor

29 Jul 2024

charles

nasty

this hotel needs to be cleaned deeply on the sidewalks and the balconies. The level of filth was overwhelmng. then you had your clients smoking all sorts of drugs there too. the motel reeked of dope. there was no phone to call the desk with when our neighbors had a knock down drag out fight at 3 a.m. No chairs in the room, no clock, only a sick television and a garbage can . the ceiling was peeling and the baseboard in the bath was falling off. The towels all looked very stained and nasty, the bedspreads were gross and the floor had not been mopped in months. the mirror was filthy too. someone used a solvent on the tv screen and it had a thick haze . I would not recommend this place to a rabid dog.

Friends_and_family Family

2/10

Poor

28 Jul 2024

Livia

Gross

2/10

Poor

28 Jul 2024

SHARON

Did not like staff

Business Family

2/10

Poor

21 Jul 2024

Lori

The room smelled like mold and there were cigarette burn holes in the comforter. The end table had not been wiped down. We asked for a refund.

6/10

Pleasant

21 Jul 2024

Ashley

It was decent for a weekend stay.

Leisure Family_with_children

2/10

Poor

21 Jul 2024

Aju

We are booking hotel rooms through Expedia from long time. Never had such a bad experience. All night we had roaches running in room. Room looks disgusting. Towel was used and not cleaned. Saw cigarette pieces where we specifically booked non smoking rooms with kids.we had to go to Walmart yesterday and buy sanitizer and sheets for the bed

Leisure Family_with_children

2/10

Poor

17 Jul 2024

Scott

Room 140

This place is horrible the ceiling was falling down. The room smelled like mold. The shower curtain was falling off the wall because the shower was leaking in the wall and poorly repaired, if you could call that a repair. The only sink didn’t work and I could barely brush my teeth. Just an overall bad room and I felt like I got eaten by bugs for sleeping in the bed

Self