Name: Best Western Diamond Bar Hotel & Suites
Address: 259 Gentle Springs Ln, Diamond Bar, 91765, US

2/10

Poor

28 Jul 2026

Stacy

This was cancelled through the hotel. Does not look like a safe environnent

4/10

Poor

26 Jul 2026

Angela

The room interior was nice and the bed was comfortable.

2/10

Poor

25 Jul 2026

Xavier

Manager doing illegal stuff not having rooms ready only for people who don’t book with 3rd party . Then proceeded to charge 30$ for “early check in” at regular time . Beware scamming manager and hotel loyal customer turned into telling everyone truth no wonder never sold out and bad rep for best western

10/10

Exceptional

25 Jul 2026

Joanne

We absolutely enjoyed our stay. Safe, clean, comfortable, staff were friendly, and breakfast was yummy. This will definitely be our go to next time we are in town.

6/10

Pleasant

24 Jul 2026

Maria

Good size room that’s clean. Too much noise due to freeway construction. Air conditioning not strong enough in spite of setting temp at the lowest setting. Breakfast pretty good. Staff helpful.

6/10

Pleasant

24 Jul 2026

Chongtoua

Bathroom fan was broken. Went to front desk to inform them of the issue and it was ignored. The lobby was extremely hot and humid. All they had on was fan.

10/10

Exceptional

24 Jul 2026

Nissy

The room was very clean and renovated.

6/10

Pleasant

20 Jul 2026

Jonathan

Poor water pressure in shower.

Family

6/10

Pleasant

16 Jul 2026

Rustam

Clean room and reliable AC. Housekeeping was attentive, but we didn't love that they entered while we were away—we used the do-not-disturb sign after that to prevent it. Just a heads-up for other guests. Otherwise, a good visit.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Hung

The parking needs to be fixed, entrance to the rooms was dark and anyone can walk in.

Partner

10/10

Exceptional

08 Jul 2026

ALBERT

very clean and well kept location highly recommend

Self

6/10

Pleasant

06 Jul 2026

Trashon

My stay was pleasantly quiet but, the only thing I was not pleased with was the comfort of the bed. Other than that the room was very spacious and stayed clean. If you enjoy firm mattresses then this is your place.

Self

8/10

Excellent

06 Jul 2026

Kimberly

The rooms were very large and the food was decent. The rooms are clean. The pool is nice

Partner

6/10

Pleasant

06 Jul 2026

Ernest

The female at the front desk was either a manager or co-owner. She was condescending and a little rude. The noise from the freeway right behind the hotel is a problem, especially when asian lowriders with fart cans whizz on by. Motorcycles also make noise but it's not as annoying and loud as the rice burners. The mattress was too soft for comfort. The pillows too but all hotels have that problem with pillows.

Self

4/10

Poor

29 Jun 2026

Kaitlyn Deleane

Staff is very nice, breakfast is okay, the real issue is that we stayed in room 220.

The door provides no sound insulation/protection from the highway across nor can it deaden any conversation from other passing guests, to make matters worse, there is a highway with a partial tunnel, with the right side (the side facing us) open, making every loud car not only want to go louder but also projects the sound to the property.
The door is not very insulated, light can poke around the door frame into the room.
The pool was inaccessible for our stay so that was also a missed opportunity to give a better score.

Partner

10/10

Exceptional

28 Jun 2026

Douglas

*****************************************************

Friends_and_family Family

2/10

Poor

28 Jun 2026

Carsten

I had a toilet that would not stop running. Went to front desk - said only way I can get a different room was to “upgrade”. Upgrade to get a working toilet. Has zero to do with money any paying for an \"upgrade\" - it comes should come with one works right?

In morning spoke to owner / manager and she was completely indifferent- and said “ we will get it fixed - In told her, great, its not about fixing it- its you forcing to pay for an upgrade to get one working-“ the fact I had to pay for a working toilet- she didn’t care at all and saidn youbahd an upgrade. Sad. Book another place is my advice.

Self

2/10

Poor

27 Jun 2026

Carsten

I had a toilet that would not stop running. Went to front desk - said only way I can get a different room was to “upgrade”. Upgrade to get a working toilet. Has zero to do with money for upgrade don’t care about 20. Bucks - it’s a fee to have one that works ? Really ?

In morning spoke to owner and she was completely indifferent- and said “ we will get it fixed “ the fact I had to pay for a working toilet- they didn’t care at all. Sad. Book another place is my advice.

Self

10/10

Exceptional

26 Jun 2026

Richard

Nice room
Hhhhhhhhhhhhhhhhhhh

8/10

Excellent

25 Jun 2026

Judy

Was clean, bed was comfortable. We did alot of walking to get to room. Room was very quiet.

Partner

6/10

Pleasant

25 Jun 2026

JACK

Want to know what it's like to stay at a two star property? Stay here. The only good thing was that it's quiet and clean in the room with plenty of hot shower water. It served its purpose for a cheap one-night stay.

Self

10/10

Exceptional

23 Jun 2026

TONG

没有其他问题一句话还可以

10/10

Exceptional

23 Jun 2026

Hong

Clean room, easy access to highway, restaurants

2/10

Poor

22 Jun 2026

Martha Guadalupe

Dirty room, the AC did not work, I asked for a fan and I was told the room would cool down eventually. After inspecting the unit it was covered if lent and dust.

Family

8/10

Excellent

20 Jun 2026

Emiko

Okay

6/10

Pleasant

12 Jun 2026

Kin Tao

I got the room close to the ice machine. It was noisy when someone was using it sometimes very late at night. The show head got very weak water.

Self

10/10

Exceptional

12 Jun 2026

Seungheon

clean and calm room, comfortable breakfast

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

PAUL

We had a good experience at this location.

2/10

Poor

07 Jun 2026

Jennifer

Not safe area, very dark at night. Pictures of room was deceiving. Ghetto location.

Partner

8/10

Excellent

05 Jun 2026

Justin

Not too bad of a place. Good price.

Partner

10/10

Exceptional

05 Jun 2026

Katie

very nice and spacious room. air conditioning was amazing. breakfast was good. it was nice and quiet. enjoyed my time there very much

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Leticia

Always a good place to stay

Partner

6/10

Pleasant

02 Jun 2026

Liuhuan

The room facilities are poor.

Friends

10/10

Exceptional

02 Jun 2026

Teresa

This was an older hotel with nicely updated rooms. Very quiet considering it was right on the freeway. Lovely grounds with lots of trees, plants, and flowers. Large space for parking our truck and trailer.

Partner

2/10

Poor

01 Jun 2026

Nancy

The room was decent but the staff at front desk were the rudest we have ever encountered.
My grandbaby spilled Cheerios so we asked for a broom and she didn’t acknowledge just came stone faced and rude to sweep up.
Check in was rude …. Same lady.
Man yelled at my nephew for turning volume down on TV in main area. He said it’s his show and not for customers! Just a very rude and ugly experience!

Friends_and_family Family

6/10

Pleasant

31 May 2026

Llubia

The room was spacious and clean. The hotels location seemed a bit sketchy at first but I liked that there were many near by restaurants.

Family_with_children

8/10

Excellent

25 May 2026

Mike

For short stay, it was good

Self

2/10

Poor

25 May 2026

Karina

We did not have working AC and had kids with us. No sort of accommodations.

Family_with_children

10/10

Exceptional

24 May 2026

Easter

Clean room, clean bathroom, huge room, great stay with family, eatery near by, walkable, convenient. AC cold,
Breakfast area very small, long wait for waffles, need to get there early to avoid the lines and wait especially if you have family.

Family_with_children

10/10

Exceptional

24 May 2026

Joseph

Great staff, huge rooms, clean bathrooms

Family_with_children

10/10

Exceptional

24 May 2026

Peter

THis property has large rooms that are well maintained and cleaned. Property was quiet while I was there and staff was helpful that one time I had questions. I would definitely stay here again.

Self

10/10

Exceptional

22 May 2026

Jamie

Wonderful check in. Room was very clean. Pool was gorgeous and well maintained

Self

6/10

Pleasant

20 May 2026

VIVIAN

The AC was noisy and after use it was leaking. So we did not use after used. Didn’t realize our room is in front of the freeway you can hear cars and loud motorcycles passing by. Other than that the hotel is alright.

Family_with_children

10/10

Exceptional

19 May 2026

Maira

Breakfast was good, fresh fruit and good coffee
The room was clean and excellent.

Family_with_children

8/10

Excellent

19 May 2026

Hong

Great for the price

6/10

Pleasant

19 May 2026

David

The room was huge, with very little furniture. The Bed was very uncomfortable for me, kind of foam but not memory foam. The front door was difficult to shut, so when I went to get dinner, the room was not secured. The Breakfast was mediocre, the usual continental fare of bagels, oatmeal, yogurt, and waffles.

Self

10/10

Exceptional

19 May 2026

Leticia

Always amazing

Partner

4/10

Poor

17 May 2026

Deborah

Dumpy and not well-kept property. The back rooms are literally steps away from the (loud) freeway. Breakfast was poor-not much food offered. The room was spacious and felt fairly clean.

Friends_and_family Family

10/10

Exceptional

14 May 2026

jihong

The room is very spacious and tidy. The bed is clean and equipped with a bedside lamp. The shower has strong water pressure, which is very comfortable. All kinds of facilities are available, and the room not facing the street is very quiet. Breakfast includes coffee, eggs, milk, waffles, etc. For a budget hotel, both the facilities and breakfast are quite good. We will definitely stay here again in the future.

Partner

8/10

Excellent

10 May 2026

Nicolas

Good

10/10

Exceptional

05 May 2026

Brenda

Room was clean

Partner

10/10

Exceptional

03 May 2026

Francisco

Healthy continental breakfast options, very clean room's, and friendly staff. 4stars fir sure

Family

4/10

Poor

01 May 2026

Crystal

Our room had someone’s fake eyelashes on the counter. The restroom had hair on the shower wall, and the breakfast had some expired food . The staff was nice though.

10/10

Exceptional

01 May 2026

MICHAEL

Very smooth check in and checkout

Business

10/10

Exceptional

30 Apr 2026

ANTHONY

Room has poor lighting, it is not bright at all. The size was huge and the property is quiet. Would definitely stay again

Partner

6/10

Pleasant

29 Apr 2026

Fergus

Breakfast needs to improved….

Self

4/10

Poor

28 Apr 2026

Denny

Clean rooms, but be warned: The noise is unbearable.

We stayed here for one night to be close to a local soccer tournament. While the location is convenient for the fields, the experience was a major letdown.

The Good: The room itself was modernized and very clean; no complaints about the housekeeping or the staff, who were all very friendly.

The Bad:

The Noise: Our room was steps away from the freeway. The doors and windows do nothing to seal out the sound. Between the constant traffic and people revving engines all night, it sounded like we were sleeping at an airport. If you stay here, do NOT get a room on the freeway side. Management needs to invest in better door seals and soundproofing.

Safety Concerns: There is heavy construction from the freeway right next to the property, which made me feel like my car wasn’t safe overnight.

The \"Top Rated\" Breakfast: Expedia lists this as a top-rated breakfast, but it was a huge disappointment. For a family prepping for a long day of sports, we expected more. It was just waffles, hard-boiled eggs, cereal, and muffins.

This was easily one of our worst hotel stays. Unless they fix the soundproofing and the breakfast variety, we won’t be back.

Family_with_children

4/10

Poor

27 Apr 2026

richard

We made a mistake choosing this property based on the pictures provided on their website. Bed was uncomfortable, bad pillows and barely any water coming of the shower. The floors were so dirty and one of the towels we got stains. The room we got was also across the freeway and that’s all we can hear at night! Windows need to be replaced and make them dual pane to help with the freeway sound. I cannot recommend this property.

Partner

6/10

Pleasant

27 Apr 2026

Vian

every thing is just fair about this hotel

2/10

Poor

26 Apr 2026

Chi Yo

There were left over inside the hotel refrigerator which lead to a stink odor in the hotel. There were hair on bathroom counter. Cleanliness is worst then a motel. Will never come back

Partner

10/10

Exceptional

24 Apr 2026

Suzette

Needed a room for 2 nights unexpectedly. This location (Diamond Bar) is conveniently located near shopping and dining. The gentleman at the front desk(evening) was professional and very helpful. We enjoyed our stay.

Partner

10/10

Exceptional

24 Apr 2026

cesar

Clean Room

Partner

10/10

Exceptional

24 Apr 2026

Marisol

Rooms are spacious and bed is crisp white and clean! Sink and shower clean! Floors were not swept and there was hair around the edges or outside shower and around restroom and floor. It smelled clean but floor was not clean. Staff are very professional.

Self

2/10

Poor

20 Apr 2026

Federico

Took too long to recieve the room! Check in was at 3pm and the room was received at 4:30. I had an event and was running late due to the check in time being pushed back twice.

10/10

Exceptional

15 Apr 2026

Marisol

Staff were not approachable and appeared bothered when checking in

Self

6/10

Pleasant

13 Apr 2026

Dean

The room was decent size, the bed pillows were very small, the bath towels were small and thin and the sink faucet didn’t work well the water dripped very light. The landscaping was very nice with lots of palm trees and paradise type flowers and had a very large beautiful pool. The comp breakfast was somewhat small and didn’t have an attendant in there so there were dirty tables. The place overall wasn’t terrible but I would probably stay somewhere if ever in the area again

Partner

8/10

Excellent

12 Apr 2026

Erin

Nice sized room mostly clean room with some dust but it didn’t take away from the overall viewpoint of the room. Air conditioning worked great !! Breakfast was so so and we loved the pool! Checked all our boxes and for the value you can’t really beat it.

10/10

Exceptional

11 Apr 2026

LISA

Clean, large room and even though it is right next to the freeway, it was very quiet. We did not try the free breakfast, but we liked the dining area to eat our take out dinner. Very well located for all our activities.

Partner

10/10

Exceptional

11 Apr 2026

MIRASOL PARIN

a good budget friendly hotel.

Self

6/10

Pleasant

09 Apr 2026

Touberman

NA

Family_with_children

10/10

Exceptional

08 Apr 2026

jazmin

Staff was helpful and friendly when arriving and throughout our stay. Very spacious rooms. I love that the sink was in the room, separate from the toilet and shower area. That way I can do my hair and make-up while my friend showered. From my understanding there was only one ice machine which was a little far from the room we were staying in. The AC made a noise while it was on, and you can definitely hear the cars zooming by on the freeway side that we stayed on which wasn’t too much of a big deal to us. But something to consider if you plan on staying on the side facing it. Overall a good hotel! Would definitely stay again and recommend to friends/family.

Business Friends

2/10

Poor

06 Apr 2026

Bryan

The hotel asked for a deposit of $125.96 on Feb 14, 2026 and has not refunded it. Additonal to the payment for the room which was paid in advance on Feb 10,2026.

6/10

Pleasant

29 Mar 2026

Raquel

Continental breakfast included

8/10

Excellent

18 Mar 2026

Celeste

Overall the room was clean which is the important part for me. The location was not too bad either. There is a Sprouts within walking distance and other shops. I would consider staying here again.

Family

2/10

Poor

16 Mar 2026

Brenda

Staff Mr.Mayor was a total asshoe during check in time and made me and my family verry uncomfortable during stay I had to leave same day I booked I didn’t even get to enjoy my stay their so had to leave after a few hours of checking in I would like my refund back since I wasn’t able to enjoy for what I payed

Family_with_children

2/10

Poor

10 Mar 2026

Yinghung

I stayed at Best Western Diamond Bar Hotel & Suites for one night (Mar 7–8). My experience was very disappointing due to misleading photos, room mismatch, and customer service response.

The room I received did not match the room type I booked online. As soon as I noticed the difference, I immediately returned to the front desk to explain the issue. The staff told me she could not change the room because I had already entered it. I explained that there would be no way to verify the room type without first going inside.

I showed her my reservation confirmation and the room photos from the booking, but she still refused to change the room. She also claimed that all the rooms in the hotel were the same, which did not match what I saw.

Another concern is that the photos online suggest the rooms and bathroom have been remodeled. However, bathroom fixtures were old and worn, and the condition did not appear clean.

When I asked if a manager could assist, I was told the manager was not on site and that a note would be left for the next day. Since I was only staying for one night, this did not resolve the issue. No alternative solution was offered. The room did not match my reservation, and the situation could not be resolved. I checked out within about an hour of checking in.

Travelers should be aware that the room they receive may not match the photos shown online, and the front desk may not be able to assist if there is a problem.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Veronica

Loved the stay! And area

10/10

Exceptional

26 Feb 2026

Richard

Very clean. For breakfast, it has the Best Western waffle maker. For other breakfast items, there was only hard boil eggs but no scrambled egg, sausages, or bacons.

8/10

Excellent

26 Feb 2026

Christine

We had a basic clean room. Nothing to complain about! We appreciated the included breakfast (coffee can always be better, but The Coffee Bean is just around the corner). Easy check-in/check-out.

Family_with_children

10/10

Exceptional

23 Feb 2026

chun

Amazingly

10/10

Exceptional

22 Feb 2026

Robert

Clean large room with comfortable beds and pillows. Convenient location, lots of well lit parking, and close to shopping and restaurants.

8/10

Excellent

22 Feb 2026

Eder

Staff was helpful

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Guadalupe

Great staff. Clean room

Partner

8/10

Excellent

16 Feb 2026

xianjun

Room is clean, staff is very nice

Business Self

10/10

Exceptional

16 Feb 2026

Adriel

amazing

Partner

2/10

Poor

15 Feb 2026

Michael

Once checked in the hotel room left for a few hours came came back to find, other people's belonging in the hotel room, staff said do remember it was booked out prior,I was out of luck, even though I had a confirmation number and the room was booked days.Prior to. Terrible overall service with best western and also expedio.Not happy was a result of it.

Leisure Family

8/10

Excellent

15 Feb 2026

Jechual

Clean room, food

2/10

Poor

12 Feb 2026

Charles

Staff and amenities
I’m a regular traveler- I stay in hotels twice a month. This hotel is not well maintained and to top it off, the staff is quite unkind. “Mayer” is very rude and I feel like he really needs to take a nap.
This hotel has regular activity of people bringing street walkers to room. Which is odd, because it’s in a good area.
Cold, dark, and dirty rooms.
Motel feel.

Business

8/10

Excellent

12 Feb 2026

Stan

The location is great. The room was clean and comfortable. The staff was responsive and helpful.

Leisure Friends

2/10

Poor

10 Feb 2026

mary

Terrible terrible staff in the hotel. Its supposed to be hospitality industry. I hope no one experiences the things we did— broken AC, broken wall outlets, non working iron, borlen hairdryers and shower water has no regulation.

This Best Western location is a joke!

Business

10/10

Exceptional

09 Feb 2026

Jiling

clean room good service

10/10

Exceptional

05 Feb 2026

Robert

It was near golf course

4/10

Poor

02 Feb 2026

Nazeli

Not clean, not safe

Business

8/10

Excellent

02 Feb 2026

Willett

Room was nice. After previous stays, I missed the former breakfast.

10/10

Exceptional

01 Feb 2026

Alonso

Great place to stay very quiet place

6/10

Pleasant

26 Jan 2026

Jennifer

I was charged a $55.00 late check out fee. Very pricey fee for an hour late check out

Leisure Partner

10/10

Exceptional

20 Jan 2026

Sukyanto

Very clean room and quiet

2/10

Poor

19 Jan 2026

emely

Room smelled like cigarettes and the towels had hair on them that was not mine and there were stains on the curtains this is completely unacceptable. They claim to have high speed WiFi and that is completely inaccurate I called to ask if the WiFi was working and the staff was super rude. I went to walk to get ice and there was so many bees it looked like they had a bee hive. Do not stay here.

Business

8/10

Excellent

13 Jan 2026

Art

The room was very clean. Plenty of parking. The exterior could use a refresh, but overall a good stay. Really enjoyed the option to log into Netflix on the TV.

Self

8/10

Excellent

07 Jan 2026

Rubén

Huge room space

Business