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Extended Stay America Los Angeles Chino Valley
Ontario - CA · United States
4325 Corporate Center AveView location
7.8/10Very good1,001 Reviews
Cleanliness7.6/10 7.6
Service8.2/10 8.2
Comfort8.2/10 8.2
Condition7.4/10 7.4
Amenities7.0/10 7.0
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America Los Angeles Chino Valley
Moreover, there is a wireless Internet connection at hand in communal areas. Travellers are welcomed in a lobby with 24-hour reception. Communal areas are wheelchair accessible at Extended Stay America Los Angeles Chino Valley. Clients may take advantage of the car park. Some services may be payable.
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When you stay at Extended Stay America Suites Los Angeles Chino Valley in Chino, you'll be near the airport, within a 5-minute drive of BAPS Shri Swaminarayan Mandir and Los Serranos Country Club.
This hotel is 10.6 mi (17.1 km) from Silverlakes Sports Complex and 11.4 mi (18.4 km) from Ontario Convention Center. Make yourself at home in one of the 102 air-conditioned rooms featuring kitchens with refrigerators and stovetops.
32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.
Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
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Special Instructions
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
-
Optional fees
- Pet fees vary based on length of stay
- Service animals are exempt from fees
- Housekeeping fee: USD 10 per day; may vary based on length of stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
BAPS Shri Swaminarayan Mandir
2.3 km / 1.4 mi
Los Serranos Country Club
2.4 km / 1.5 mi
Ayala Park
3.8 km / 2.4 mi
The Shoppes at Chino Hills
4.2 km / 2.6 mi
Chino Hills State Park
4.5 km / 2.8 mi
Big League Dreams Sports Park
5.6 km / 3.5 mi
Villa Borba Dog Park
6.7 km / 4.1 mi
Cinemark Chino Movies 8
8.2 km / 5.1 mi
Yanks Air Museum
9 km / 5.6 mi
Planes of Fame Air Museum
9.9 km / 6.2 mi
Phillips Paw Park
10 km / 6.2 mi
Prado Regional Park
10.6 km / 6.6 mi
Western University of Health Sciences
10.7 km / 6.6 mi
The Glass House Concert Hall
10.7 km / 6.7 mi
Pomona Valley Hospital Medical Center
12.8 km / 8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 102
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Smoke detector
- Hotel safe
Show 10 more facilities & services
- Lift access
- BarExtra charge
- Restaurant
- Conference room
- Meeting room
- Game roomExtra charge
- SaunaExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO AccessibleSTUDIO • AccessibleSTU.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO Accessible Two Double bedsSTUDIO • Accessible Two Double bedsSTU.H6-2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO Accessible Two Double beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible Two Double beds
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDSUITE • ONE BEDSUI.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
SUITE ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Chino Valley
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America Los Angeles Chino Valley
100
reviews shown
Patrice
The room had an unbearable urine smell, so bad we couldn’t sleep and our noses were burning. There were no other rooms available so we had to cancel
John Patrick
I was there for 7/5 thru 7/9. At check in, staff on duty did not know check in procedures for pre-paid/ Expedia reservations and I was asked to pay $307 insurance fee. The staff member had to call manager to resolve situation. I was informed that Maid service is only available every 7 days. There was no water available 7/7 between 9am to 3pm. There was pest control on 7/8. I was instructed by written notice to prep the room for the procedure; however I was told that this was not necessary after the fact.
EUGINE
Economical price and welcoming service. All expectations met: clean room, breakfast, etc. Staff was very warm & friendly. Helped me fix my suitcase - screws needed tightening.
Michelle
Peaceful
Rene
Not really a breakfast, just muffins, granola and coffee. Room had a minor issue but staff changed us to a new room and let us have a late checkout.
Melia
TLDR: Poor customer service, musty smell, dirty room.
Showed up to the hotel and there was nobody to check us in. We waited in the lobby by the front desk for half an hour until a worker strolled in holding a bag of Taco Bell lol. We'd been spamming the front desk phone with calls to try to get someone's attention, walked the entire first floor looking for someone, and there was NOBODY.
The lobby had like 5 other people sitting on the floor and laying on the bell hop carts because we were all waiting for so long to get checked in
Finally got to our room and there was a bunch of hair on the pillows (the pillow cases hadn't been changed), and after lifting up the top sheet to check for bed bugs, there was a bunch of short hairs all over the mattress protector. Not to mention the entire building in general smelled musty/dirty.
We left and got another hotel without even getting a refund because it was such a bad experience and I couldn't bring myself to sleep there.
Showed up to the hotel and there was nobody to check us in. We waited in the lobby by the front desk for half an hour until a worker strolled in holding a bag of Taco Bell lol. We'd been spamming the front desk phone with calls to try to get someone's attention, walked the entire first floor looking for someone, and there was NOBODY.
The lobby had like 5 other people sitting on the floor and laying on the bell hop carts because we were all waiting for so long to get checked in
Finally got to our room and there was a bunch of hair on the pillows (the pillow cases hadn't been changed), and after lifting up the top sheet to check for bed bugs, there was a bunch of short hairs all over the mattress protector. Not to mention the entire building in general smelled musty/dirty.
We left and got another hotel without even getting a refund because it was such a bad experience and I couldn't bring myself to sleep there.
Rafael
N/a
Areli
Inside of the property very dirty, super super stinky-dirty stinky. Room was not cleaned at all. The smell was horrible. Never again will I stay there or any of their locations. Never again!!! I couldn’t sleep, I couldn’t take it no more and went to sleep in my car.
Antonio
Shower had hairs. The bathroom sink was dirty. The shower towels had hairs.
Sharon
The place just seemed to be heavily used. I had to ask for everything for the kitchen, it's not in the rooms. Had a problem with the first room (sink leaking and fridge not working) and had to change rooms. The staff was really good about the move.
Tuan
Excel location. Near “The Commons” a great shopping area nearby. Staff are professional and helpful. Will come back for sure.
Niraj
Not good experience.
Expected better infrastructure of hotel
Expected better infrastructure of hotel
Claudia
We were not told when we checked in that we had a handicap room. We had no room to place our bathroom stuff. When we tried to address the issues we were just told no other rooms were available. We stayed there 4 days and they did not resolve the issue. Will not be staying there again
Luis
It was convenient for me close to relatives and close to shopping center and places to eat. There’s also a 24 hour fitness gym close by. Staff was very friendly. Rooms are dated, but clean. No complaints.
Michelle
Everything was just fine
Andrew
Property and rooms are a bit run down, staff are great, easy parking. Overall a good value and I would stay here again
Myrna
The room smells like urine, no shampoo and conditioner, AC is broken, also floors looks sticky looks very dirty
Paula
Great location
Michelle
Enjoy my stay staff wonderful the manager was wonderful.
Michelle
Everything was wonderful staff was wonderful manager was wonderful.
Michelle
,
Esmeralda
Staff was awesome. Front desk clerk was super nice.
Gregory
Probably will stay somewhere else next time I’m in the area.
Sandro
It was a nice room, stayed
Salisu Mohammed
Room was Ok
Erika
I was not told that the rooms were going to
marie
Breakfast menu consist of granola bars and hard muffins
Staff was rude
Stove on one side did not work
Sink was flooding
And they try to charge you if your guests bring a pet
And pictures fall off the walls
Staff was rude
Stove on one side did not work
Sink was flooding
And they try to charge you if your guests bring a pet
And pictures fall off the walls
Jazmin
Nice customer service
Michelle
Very quiet relaxing had a great stay
Alexa
We checked in about 8 or 9 at night. The lady at the desk was pretty rude. It would have been helpful to know before booking the hotel that they don’t take Cashapp debit cards. She was very unsympathetic to us trying to figure out how to pay a different way; and overall, she had a pretty poor attitude for the entire process. On the last night of our stay, we also found a bug on one of the beds that looked a lot like a bedbug. That made us very paranoid, but there was nothing we could do as it was already late and we had to leave really early the next day.
Tania
Property was all right. Just had a few issues and honestly Property not describe.
Michelle
😉
Myrtle
Short stay. Property not clean. Trash can in check-in area spilling over. Entrance to property dirty. Transport cart super heavy and wheels not aligned for easy movement. Would not recommend this property.
William
Everything was great !
Bryan
Room is a little chewed up but clean and the staff has been wonderful.
Vilma
I had a hard time checking in. I had to use my coworkers card. They refuse to refund my credit card just because it said, declined the first time which I know I have money. They did not have extra pillows my key. I keep on getting it renewed every time I go in in the room it wouldn’t work. My coworker lost her phone and they said they didn’t have it in the next morning. They had it in the same place too lazy to check. Bad experience I would not go back.
Shaheara
Unfortunately, my stay was very disappointing. The room was dirty and not properly cleaned. Many things were broken, including the shower and the air conditioning, which made the stay very uncomfortable. The overall condition of the room did not match expectations at all. I will be uploading photos to show the issues. I would not recommend this place.
Rima
Unfortunately, my stay was very disappointing. The room was dirty and not properly cleaned. Many things were broken, including the shower and the air conditioning, which made the stay very uncomfortable. The overall condition of the room did not match expectations at all. I will be uploading photos to show the issues. I would not recommend this place.
Victor
Stay for the weekend everything was good
Sabrina
Ac didn’t work it was incredibly uncomfortable and hands down the worst experience
Sanguan
Good service
Jonathan
Great for price
Ashley
Someone before us had a cat and the cat peed all over the leather chair. It was awful. They moved us only to find smoking cigarettes next door. No ac or fan in the bathroom worked either.
Sonia
Clean room but bathtub not so great. Staff were great.
I was only stayed one night.
I was only stayed one night.
jorge
Good desl
jorge
Ever is very good. Nice. They very clean. All the employees are very good. I will always come here.
Yogesh
Yes, No shower curtain, Room had bad odor, extremely unhygienic counter help at night, looked like the maid who did laundry also took care of the front counter. When asked for a copy of the bill she said the printer is not working.
Cristine
Room was very run down
Amanda
Clean rooms nice staff
Sonia
Staff is great, clean room and lobby is clean & smells great. I’ve stayed in other properties of Extended Stay America by far this is the best one in Chino Hills.
Michelle
Never again!
I just got in from an 8 hour drive arrived at 2:45 and was told the room would not be ready for another 45 mins I had to leave and come back. Luckily there were restaurants near by but it was an awful experience. Once we got the room the bathroom door was locked! The receptionist needed to come unlock the door we realized that the door locks as soon as you close it we had to put a towel on the door so it doesn’t fully close and we wouldn’t lock ourselves out. She jokingly made a comment about ghosts smh and then On top of that the receptionist was upset that we were not happy with the service she said I’m more than welcome to request a refund! Did absolutely nothing to better assist us.
The one thing that was nice was Robert. He was a sweetheart!
Do better extended stay!
I just got in from an 8 hour drive arrived at 2:45 and was told the room would not be ready for another 45 mins I had to leave and come back. Luckily there were restaurants near by but it was an awful experience. Once we got the room the bathroom door was locked! The receptionist needed to come unlock the door we realized that the door locks as soon as you close it we had to put a towel on the door so it doesn’t fully close and we wouldn’t lock ourselves out. She jokingly made a comment about ghosts smh and then On top of that the receptionist was upset that we were not happy with the service she said I’m more than welcome to request a refund! Did absolutely nothing to better assist us.
The one thing that was nice was Robert. He was a sweetheart!
Do better extended stay!
Francisco
Multiple rooms with leaky faucets. Rooms are over all dirty.
Carlos
Room was clean but what really made the stay excellent was the staff front counter guy was really helpful really appreciate it
BRIAN
All problems
Christel
Staff is nice, rooms are de
María
Good place to stay
Rita
The room was spotless and spacious. The staff was always willing to help with every need or concern. It felt like I was home.
Eva
Good
ANDREW
Room was just OK. The stove was very dirty. The matress was deinitely not to my liking. Had to ask 3 times to get kitchen supplies.
jade
It was realky good
Putri
Just okay. Thanks
Jeffery
Nice hotel. Spacious.
Nicholas
Room in good condition. Staff was very friendly. Breakfast was underwhelming. Not alot of options, Just cereal and oats.
David
Great Stay great location
Lei
Great room and amenities. Wonderful breakfast. Thanks so much!
Christin
Extended Stay Managment supported front desk staff in ignoring Aa
Qiang
Good
Jonathan
Great day, safe and clean.
gerardo
The bathroom leaked the water on night. There was no ice machine in the hotel not enough stuff on hand.
Richard
Paint peeling of the walls, strong odor of cooking and someone through up outside the entrance. Bed was like a pathetic excuse for a mattress, I could literally feel the springs. Would not recommend this place unless it’s the last available room. No shampoo provided.
Matthew
The drain in my shower was backed up, and then the water supply went to none at all. My right burner on the stove did not function. One of the ladies at the front desk was rude over the phone. This is a good location, and most of the workers were wonderful. Unfortunately, a sour grap manager
Matthew
Close to shopping.
Matthew
The sleeping quarters were okay. One of the burners on the stove did not function, and there was an issue with the water pressure overall. In some cases the water would not run. The front desk said they would send someone to check and no one did.
HEATHER
So check was amazing the front counter lady was so nice and friendly.
Room no so good floor were sticky and dirty. bathroom needed to be wiped down. no paper Towles even though there is a kitchen. the hotel its self is out dated for sure the bed were cleaned and comfy but the freeway noise was very loud and our room was facing the other direction.
Room no so good floor were sticky and dirty. bathroom needed to be wiped down. no paper Towles even though there is a kitchen. the hotel its self is out dated for sure the bed were cleaned and comfy but the freeway noise was very loud and our room was facing the other direction.
Dawn
Nice staff, big room, comfortable
richard
Cristina was and always supper Nice and very helpful .
Trisha
No complaints! Clean room, convenient location, courteous staff. Overall, a great stay that met all expectations.
Edward
Clean and comfy nice staff
Andre
Coffee
Trisha
The rooms are clean, and the property is well-maintained. Overall excellent service - the staff are prompt, organized, and always ready to help. Thank you for an excellent stay!
Trisha
Fantastic stay, highly recommend!
Trisha
The rooms are clean, very quiet and private. Plenty of parking. Appreciate the friendly and respectful staff :)
Trisha
Front desk staff are all so nice and accommodating : )
Trisha
Excellent staff, spacious rooms, quiet comfortable, and clean!
Graciela
The door to the room would not open properly the floors were dirty.
Noemi
More like a snack grab and go but it is okay
Imad
The staff didnt accept me due to ID and prepaid cc i tried to use
Verified traveler
The room was so clean very friendly staff Christine is a big help when I asked some questions
Verified traveler
My husband and I love it here
Verified traveler
Christine is very nice the property is clean and my husband and I have not experienced any problems it’s like a mini home away from home
David D.
Staff were great. Very accommodating. The property could use a bid of refurbishing
Joseph
Everything was excellent
Serena
The room had a werid smell. There was dead roaches on the counter and the shower was very disgusting. Ended up leaving the hotel after checking in. They refused the give refund even for the second night. I understood charging me for the first night but the second night was not necessary. The staff was polite and nice i suppose
Jose
Front desk staff member Jessica/Jazmin showed a complete lack of initiative and professionalism.
Before arriving, I confirmed that my U.S. Certificate of Citizenship would be accepted as ID since I’m already in the system as a loyal customer. When I explained this, she interrupted with condescending questions like:
•“Why don’t you have an ID?”
•“What type of person doesn’t carry one?”
•“How did you even get here?”
Instead of checking the system as I repeatedly requested, she refused to help. After a five-hour flight from Newark to LAX, a canceled ride, and a $119 Uber to the hotel, I arrived near midnight—only to be told to leave and watch as she called Chino PD. I ended up walking away with nowhere to stay.
The contrast came later that night at the Extended Stay in Ontario, where Joe at the front desk handled everything with care and professionalism. He looked me up immediately, accepted my ID, called Expedia to fix my booking, and even waived the early check-in fee as an apology for how I’d been treated.
Joe is what real customer service looks like. Jessica/Jazmin could learn a lot from him.
Before arriving, I confirmed that my U.S. Certificate of Citizenship would be accepted as ID since I’m already in the system as a loyal customer. When I explained this, she interrupted with condescending questions like:
•“Why don’t you have an ID?”
•“What type of person doesn’t carry one?”
•“How did you even get here?”
Instead of checking the system as I repeatedly requested, she refused to help. After a five-hour flight from Newark to LAX, a canceled ride, and a $119 Uber to the hotel, I arrived near midnight—only to be told to leave and watch as she called Chino PD. I ended up walking away with nowhere to stay.
The contrast came later that night at the Extended Stay in Ontario, where Joe at the front desk handled everything with care and professionalism. He looked me up immediately, accepted my ID, called Expedia to fix my booking, and even waived the early check-in fee as an apology for how I’d been treated.
Joe is what real customer service looks like. Jessica/Jazmin could learn a lot from him.
Eric
Very noise next to freeway
Trisha
My stay has been excellent. The hotel is well-maintained, conveniently located, with clean, spacious rooms. The staff are all extremely efficient and everyone has a great attitude - always polite, professional and courteous.
Ericson
Our stay was great.
Anthony
Love this hotel feel like a studio super comfy
Jeffrey
Customer service was super helpful and tentative to us. My reservation was fulfilled and very convenient to arrive and get settled. Thanks a lot to the staff here.
Marissa
Did not want to provide refund when I no longer wanted to stay the entry night . Did not allow me to stay the extra night either even when I paid for it !
Location & surroundings
Extended Stay America Los Angeles Chino Valley
4325 Corporate Center Ave, Chino, United States
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Extended Stay America Los Angeles Chino Valley
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