Azure Hotel & Suites Ontario, A Trademark Collecti

6/10

Pleasant

14 Mar 2026

Joanna

It’s clean bit there is no food service between 9 and 4. There is not even coffee-except in the room. Also it’s not walking distance to any food places. It is clean but the decor is dated. I wouldn’t stay again because of the coffee situation and also the AC in the room didn’t work. So you should probably stay at the Doubletree.

8/10

Excellent

14 Mar 2026

Sergei

Staff was super friendly. Room was clean but there was no towels. When i come to the desk they apologies and provide everything what we needed.

6/10

Pleasant

14 Mar 2026

Aliyah

I was picked up by GOAT and had an easy transport to the hotel. However I was checked into a previously occupied and an unclean room. Housekeeping had not cleaned the room prior to me entering. I checked in around 4:50 pm and by the time I made it to the room and called the desk it was 5 pm. A man answered and said housekeeping had till 5 to clean, which made no sense because it was already 5 and no one was there. The girl at the desk had an attitude when I came back down and was bickering with a man after he told her to not give me the original room. When my new room was assigned , she yelled my room number out loud for the lobby to hear. I also had a 2 person room but received 1 key when I did not mention that I was alone. So I thought that was weird.
Other concierge that I encountered were nice and helpful throughout my stay. The hot breakfast was a little lackluster. It was just eggs, sausage, a potato product and oatmeal. The cable channels did not match the paper guide that was with the tv. I saw the original concierge lady who had an attitude , in passing twice and the first time she ignored me. The second time it seemed like she called someone else to the desk to help me checkout instead of her.

Self

6/10

Pleasant

13 Mar 2026

Erica

The pictures featured were completely different than the condition the property is actually in. The bathroom in my room had mold on the walls and no trash can; only one trash can was provided with no replacement bag. I did like the variety of breakfast. Overall the room was spacious and served its purpose.

Self

10/10

Exceptional

12 Mar 2026

Davina

Convenient to convention center

8/10

Excellent

12 Mar 2026

Carl

Rooms are spacious and a comfortable space to return to . The beds are comfortable and the couch/ chairs in good condition. Bathrooms are in good condition with good water pressure for showers. The central outdoor common area is very nice . We never dinned at the restaurant here but the continental breakfast was a bit average. There are two good walking distance restaurant's close by. The front lobby is spacious and attractive. My room was facing the central common area and was nicely quiet of air traffic . On a previous stay in an outer room it could be heard more

Partner

6/10

Pleasant

12 Mar 2026

Charlotte

Rooms were very smelly we changed but 2nd room had a strange odor for $900 we expected better

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Maria

This property was clean and has a friendly staff

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Jamie

Love everything about the hotel

4/10

Poor

06 Mar 2026

Lisa

Very noisy. The doors slam very hard. All night long.
It would be nice if people would let then doors close slowly.

The room was clean. The staff was okay at check in the next shift was better.

The tub was NOT a jacuzzi tub even though it had the jets.

Partner

2/10

Poor

03 Mar 2026

Mireya

receptionest destiny extremely rude was on her phone. not rude to just me but another customer. gave me a room where ac didnt work was move to another room a smoking room where even the smoke detectors had bags covering them. wont stay here again after 7vyears this was our go to spot

Family_with_children

6/10

Pleasant

02 Mar 2026

Ana

We booked this property based on the photos and description provided. Unfortunately, the condition of the room did not match the listing.

The carpet was visibly dirty, the pillows and bedding had stains, and the upholstered chair was so soiled that we covered it with a towel in order to sit on it. I initially thought I saw a cockroach on the floor (it turned out to be a raisin) but it certainly made us question the thoroughness of housekeeping. Overall, the property feels very dated and in need of maintenance and updating.

Sleep was difficult. The air conditioner was quite loud and cycled on and off every 30–45 minutes. The walls appear thin, as we could hear conversations, doors, footsteps from above, as well as outside noise from cars and planes. It made for a restless night before an important day for us.

We do appreciate that breakfast is included, and check-in was smooth and efficient. Destiny at the front desk was warm, welcoming, and genuinely kind, she was the highlight of the stay. She invited us to let her know if anything was wrong with the room, but the overall condition felt beyond a minor adjustment.

We are sharing this review for transparency so future guests can make an informed decision.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Monika

Everything was great!

2/10

Poor

01 Mar 2026

Xochitl

My room was not clean. Sheets were dirty. Hallway was trashed and the poor girl working front desk had no help. I had to wait for her to finish up checking people in so I can get new sheets.

Family_with_children

4/10

Poor

27 Feb 2026

Juan Antonio

One of the worst hotels i have ever stayed. I booked cause of the Wyndham name but what a mistake it was. Very outdated, from the lobby, the hallways and the rooms. The only good thing about the room was that it was spacious. I was there for 5 days and not once they cleaned the room.

Self

6/10

Pleasant

27 Feb 2026

Constanza

The room was spacious, had what I needed for the bar exam I took at the Ontario Convention Center. However, the bed was an accident waiting to happen. I smashed my ankle with what seemed to be wheels(?) right next to the night table. I was there from Monday to Thursday, never any housekeeping so overflowing garbage cans and damp towels. No tissues in the bathroom and no replacement toilet paper either. And when checking out, my CC was charged for \"incidentals\" again, after they were charged when I checked in. Will likely not repeat my stay unless absolutely necessary.

Self

8/10

Excellent

26 Feb 2026

Xiaojun

There was much noise last night, making me not sleep well.

Self

2/10

Poor

25 Feb 2026

John

yes

Family_with_children

6/10

Pleasant

25 Feb 2026

Delia

The bath

2/10

Poor

25 Feb 2026

Jessica

Sofa bed and king bed in room were dirty. Hair/crumbs/ lint/dirt on sheets and blankets. When I called front desk they only offered a new set of sheets I was told I had to make up the bed myself

Family_with_children

10/10

Exceptional

23 Feb 2026

Jessica M

the free breakfeast

Partner

10/10

Exceptional

23 Feb 2026

Graciela

Excellent, no problems

6/10

Pleasant

22 Feb 2026

Michael

Yes

8/10

Excellent

19 Feb 2026

Martin

The room was nice. Big. , the flooring in the halls was on the rough side. But over all the facility was Herat, and the staff was really awesome. The courtyard was a highlight for me

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Dorothy

Yes

Leisure Friends

10/10

Exceptional

15 Feb 2026

Stacy

Loved the property, it was a great place to stay when visiting the convention center next door. Quiet and clean.

Business Self

6/10

Pleasant

11 Feb 2026

Sandra

This looks like an older hotel hanging on for dear life to not dip into the 2/5 star category. Breakfast was the only perk. Rooms are basic and it looks like they take long term guests so I'm not sure if that is why the rooms are so bland. The property is quiet considering proximity to the airport.

10/10

Exceptional

10 Feb 2026

Luis

Luxurious for the price.

10/10

Exceptional

09 Feb 2026

Tony

One of my favorite places to stay when I visit California.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Vinh

Clean rooms, easy access. Easy check in. Nice stay overall. Spacious rooms.

6/10

Pleasant

09 Feb 2026

NATALIE

The staff was very kind. The room smelled and carpets dirty. The hotel needs a full cleaning or renovation. The gym was good, but free weights would be nice.

Business Self

8/10

Excellent

08 Feb 2026

patrick

The room was clean. The service was great and the breakfast was good

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Amela

Good!

Leisure Family

6/10

Pleasant

07 Feb 2026

Susan

Nothing to write home about with this place. First frustration is that they don’t tell you when booking that that they well charge you the full cost of your stay up front. Rooms were meh. The continental breakfast that reviews raved about… it was better than some hotels I’ve been to, but again, it wasn’t that great. Just meh. It’s not a bad hotel, but I’ve definitely stayed at better for cheaper.

Business

6/10

Pleasant

06 Feb 2026

Stacey

One of the staff an older man was going to try to enter my room to fill up the hand soaps without knocking first. And the room was occupied so no one should be trying to come in the room. I did have the door locked. However I saw him trying to put the key in the door and not lock.

Self

8/10

Excellent

04 Feb 2026

Luis

Room was clean and quiet location. Amenities were a nice touch. The fan in the bathroom was very loud. No one at desk during check out, waited for about 10 minutes before just leaving without anyone to talk too. Overall was a good stay.

Leisure Friends

6/10

Pleasant

03 Feb 2026

Jamie

Had an issue in the first room we were given (gross pull out mattress full of a weird stain) but then the second room the fridge wouldn’t cool and the ac wasn’t working good. I give it three stars cause they did give us the second room but it we did have to convince the guy he really needed to check the mattress and it didn’t seem like he wanted to

10/10

Exceptional

02 Feb 2026

Michelle

Staff very friendly, room clean and the breakfast delicious.

Leisure Family

6/10

Pleasant

02 Feb 2026

Judy

Room was clean. Staff were unprofessional and clueless. Didn’t know how to call us a taxi, we walked to another hotel and were given very helpful information about The GOAT app.
Breakfast was bland. No travel info in lobby, staff were not knowledgeable about the area which is important if your job is to help your guests.

Leisure Family

10/10

Exceptional

02 Feb 2026

Eraelia

This is a very beautiful hotel. Great staff. This is our go to hotel when we visit upland.

Business

10/10

Exceptional

01 Feb 2026

Jim

The Azure is our home away from home. Always stay here when we come down from Big Bear. Great hotel.

Partner

10/10

Exceptional

30 Jan 2026

CHARLES

The room was clean, looks like they updated the shower bath recently. Lobby and restaurant was open and spacious. Checkin was 2 minutes and I also like the security of added cameras in all the hallways. Food was good and the bar had a good selection of drinks. Prices seemed fair and resonable to current day prices. Jose the bar tender and food server was helpful and made a good drink and checked on me 2-3 times. Overall, it was a good stay and the room was very large and comfortable. In room coffee maker which I liked. Fridge and Micro as well. Just down a block was fast food, a Spires is just next door and prox to sports events and of course ONT terminals was perfect. Would stay again.

Business

10/10

Exceptional

27 Jan 2026

Ronald

The property wss Fantastic

Leisure

8/10

Excellent

26 Jan 2026

Kathe

Very convenient to convention center. The restaurant offers dinner - the waitress was also worked at the front desk. While she was very nice, she is NOT a waitress! Took 15 minutes just to get a menu (that we had to ask for). Water and soda took even longer. Dinner was over 2 1/2 hours because everything was so slow

10/10

Exceptional

26 Jan 2026

James

Beautiful

Business

6/10

Pleasant

25 Jan 2026

Jerry

Everything was good except the heater was really noisy, sounded like the fan was loose or hitting something.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Jing

Clean room. There can be more choices/options for the breakfast.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Keanen

Nothing

Business

10/10

Exceptional

18 Jan 2026

Jose

The room was spotless and the staff was amazing.

Business

8/10

Excellent

16 Jan 2026

Mistie

Staff, food, room were amazing. The carpet in my room was however stained really bad and the halls smelled of Marijuana. Overall a great stay

Leisure Family

6/10

Pleasant

12 Jan 2026

Ashley

Amenities were fine. Hot water took a while when needing to shower. Room was clean and spacious. I would suggest adding a coffee var/water stataion in the lobby

Business

6/10

Pleasant

12 Jan 2026

JOSEPHINA E MORGAN

Friendly staff, decent room, need fast and better service

10/10

Exceptional

08 Jan 2026

JOSE L

Yes

6/10

Pleasant

08 Jan 2026

Robert

Carpet was dirty. Soap dispenser broken. Mattress 6 inches from headboard. Breakfast terrible.
Mediocre at best.

10/10

Exceptional

06 Jan 2026

Agnes

I liked staying here it was my 2nd time. Room is very clean and tidy and the staff was friendly. Bed was comfortable

Friends_and_family Family

4/10

Poor

04 Jan 2026

michelle

We rented two rooms. One had new bedding and was mostly clean. The carpet was dirty and needed vacuuming. We had to get sheets for the pull out couch. Someone else also needed bedding provided for the pull out couch and coffee. These must be upon request only. The second room we rented was not cleaned. Bedding was hanging off the beds. The couch was torn apart. Cleaning products were on the bathroom counter. All the lights were on. This is all I could see from the door. I was afraid to enter as I might find a person there. We only ended up needing one room so the office refunded one room and waived the cancelation fee. I feel that was the least they should have done. No over and above here. The only good things I can say. The rooms are spacious and the lobby is beautiful. I would not stay here again.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Jeffrey

First room smelled heavy smoking , all night someone playing loud music all night. Most likely we won’t stay here again

10/10

Exceptional

31 Dec 2025

Jim

Love this place. My wife and I stay here every time we come down the mountain and see our kids.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

sharad

Service is very slow and the room was not properly cleaned

10/10

Exceptional

31 Dec 2025

Kenyada

For breakfast they only had oatmeal & toast. There was a dirty towel still in the shower & they only gave us 1 face towel. But other than that the property was nice & the rooms were nice. I’ve never been to a hotel that had the split wall in between. I think was really a great addition & what drew my attention to the hotel to begin with.

Friends_and_family Family

4/10

Poor

30 Dec 2025

Tom

I’ve been coming for years, and love the hotel. I checked in and got put in a corner room and had a ton of things to unpack and work on. The morning after check in, I had someone open my door with a key card. At first I thought it was housekeeping and I said “no thank you”. And since the door was also bolted with the hook, I figured they would leave. However, the intruder used his shoulder to bust it open to gain access to the room. I was not dressed or ready for the encounter, and had no idea who this man was. Turns out he was a construction worker who was scheduled to work on the room. I told him he had the wrong room. Shortly after I had someone from the front desk come up to ask me to move, and I said sorry, I already unpacked. Shortly after that her manager called me to tell me I had to move and left a cart for me to move outside my door to my new room. The staff felt bad and did their best to explain the situation and apologize, and I also think I may have got a small discount on my next stay, but not planning for a major construction project like this is amateur at best. It took me another hour to load up all my work gear, clothes, etc. and then unpack them after my intimate encounter with the construction guy. So, I’ll bid and fond adieu to the once trusty Aqua Soleil. We had some good times, but the customer experience has definitely deteriorated.

8/10

Excellent

30 Dec 2025

Erin

Would have been nice to have fruit selections at the breakfast with a yogurt bar. Maybe muffins or waffle bar too.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Gerald

Place needs a major makeover .its decent for price

10/10

Exceptional

29 Dec 2025

Juan

Good

Partner

10/10

Exceptional

29 Dec 2025

Lu

Good

6/10

Pleasant

29 Dec 2025

Donald

The building is older with load plumbing noises from time to time. The heater was not keeping the room warm.

Self

8/10

Excellent

29 Dec 2025

Kuntal

The carpet looked very dirty.
Breakfast was good.

Leisure Family

8/10

Excellent

29 Dec 2025

Jennifer

Breakfast could have been better. Staff wasn’t always in the front desk and the phone to call the front desk never worked to get a hold of staff.

8/10

Excellent

28 Dec 2025

Ruth

The service and check-in was fantastic. The room was clean and spacious.

The breakfast had limited options and the room, although clean, was a bit outdated in appearance. Still very nice room and it was a great experience for the price.

Friends_and_family Family

2/10

Poor

27 Dec 2025

Gary

The menu for breakfast was horrible. Not a large selection of anything room service cleaning the room's were horrible and not acceptable.

4/10

Poor

27 Dec 2025

Phuong

Outdated hotel, carpet dirty and bedding has red mark on it.

Leisure Family

4/10

Poor

27 Dec 2025

Michelle

Room and amenities. Old TV nothing currant. Freezer not working. TV guide out dated, cold breakfast(eggs and potatoes) dingy sheets only one trash can.
We have decided not staying there again. Keeps getting worse.

Leisure Partner

2/10

Poor

26 Dec 2025

Richard

Ok

2/10

Poor

25 Dec 2025

Christina

Air conditioning was not working and it’s was too hot

6/10

Pleasant

25 Dec 2025

Cindy

I’ve stayed here plenty of times but this time around, I was a little disappointed. Our room was dirty, they didn’t vacuum, the fridge was dirty and so was the sink. I did hear another guest when I was checking in that his room wasn’t clean. Not sure if they were short staffed or what happened but it just didn’t sit well with me that rooms weren’t properly cleaned

Leisure Partner

8/10

Excellent

24 Dec 2025

Tamara

It was nice all around

6/10

Pleasant

23 Dec 2025

Ankur

Dat

10/10

Exceptional

23 Dec 2025

Steven

Yes the breakfast was good

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Brian

The room was nice and comfortable. The staff was friendly and courteous.

Leisure Family

10/10

Exceptional

21 Dec 2025

teresa

Didnt attend that area

10/10

Exceptional

21 Dec 2025

Kenneth

The room size was amazing and the people are friendly

4/10

Poor

21 Dec 2025

Marcie

Breakfast didn’t taste very well and did not have a variety of food

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Veronica

Food was ok only

Business Family

10/10

Exceptional

19 Dec 2025

AliAna

amazing

8/10

Excellent

19 Dec 2025

Doua

The room was spacious and clean. The hotel is older but well kept. It was close to the airport which was convenient, but we could hear planes coming in and out. We had a double queen suite for 4 people reserved, but only 3 sets of towels available, it's a hassle to have to ask for basic essentials. Each time I went downstairs to come and go, about 5x, there was never anyone present at the front desk. They were always hiding in the staff room.

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Ryan

The staff was top notch and kind. The hotel was clean, decent breakfast great location next to airport and interstate. Yes it needs updates but I’m a no frills kind of guy.

Business_and_leisure Family

10/10

Exceptional

18 Dec 2025

Sharieff

Very nice and affordable

10/10

Exceptional

16 Dec 2025

John

Nice

8/10

Excellent

14 Dec 2025

Matt

Only 1 speed on the heater worked

Friends_and_family Friends

4/10

Poor

14 Dec 2025

Nicole

The hotel is old, dirty, it needs a major renovation. The carpet smell smells. The food was awful for breakfast. Eggs that were powdered and mystery sausage. It was also extremely loud. You could hear everything outside through the thin walls and windows.The only positive is that it was right next to the convention center.

Leisure Family

10/10

Exceptional

14 Dec 2025

Gabriel

Very beautiful clean room along with the hotel lobby , a warm welcome feeling , will definitely come back again....

Leisure Partner

8/10

Excellent

14 Dec 2025

Kathleen

The staff was nice and courteous. The rooms were spacious and the bed was super comfortable.

Leisure Self

6/10

Pleasant

13 Dec 2025

Almarie

.

6/10

Pleasant

10 Dec 2025

Rachel

Shower water was cold/warm, room floor dirty

8/10

Excellent

09 Dec 2025

Julia

The staff was very courteous and the room was clean and comfortable.

Leisure Partner

8/10

Excellent

08 Dec 2025

Judy

Overall we liked the large room and comfortable beds. Breakfast could use a few more choices. Yogurt and bagels for example. The staff is very helpful.

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

Terri

One bed was very used, comforter was dirty. Shower pan sunk in when stepped in shower and leaky. Otherwise real nice

Leisure

8/10

Excellent

07 Dec 2025

Robert

The Hotel was clean and well kept.
But they insisted on having two big screen tv’s on during breakfast, on different channels with the volume turned up very loud on both of them. It made for a miserable time. They did this everyday.

Business_and_leisure Self

8/10

Excellent

02 Dec 2025

Efrem

I like the place's atmosphere has a Gm good

8/10

Excellent

02 Dec 2025

Rachel

Quiet room

Leisure