Residence Inn Ontario Airport

6/10

Pleasant

18 Mar 2026

Mark

Site needs and over hall
Coach beds need to be replaced
Concrete work need due to aging trees
Parking lot black no lights working

Friends_and_family Family

2/10

Poor

16 Mar 2026

Trent

It was dirty and felt like I wanted a refund. It was hard to get too my room. Do not recommend

Self

2/10

Poor

15 Mar 2026

Carleigh

The 1st room we had was very dirty. Upon arrival there was a stench in the room. The bathroom was only equipped with 2 towels and the reservation had 3 people. The towels mentioned had hair on them, which prompted further investigation of the room. The bed sheets had crumbs and what looked like make up all over them. When we mentioned to the front desk they changed our rooms. The new room was slightly cleaner. It still only had two towels for 3 people, there was not a blanket for the pull out couch. We only had a fitted sheet and a tiny pillow in the closet for the bed. The room still had a stench that did not go away with our own room spray. And there was a terrible case of gnats in the room. They were mainly in the kitchen and the bathroom. The bed was very hard as well.

Family_with_children

10/10

Exceptional

14 Mar 2026

Krystel

I really enjoyed my stay everyone and everything was fantastic!!!

Family_with_children

4/10

Poor

14 Mar 2026

Rosa

When I got there it was actually pretty scary. I checked in the staff member was pretty nice told me everything I needed to know. Though when I got to my room. It was not what I expected. I looked around and the carpet looked dirty the beds were not well done. I almost triped on a pair of slippers someone had left behind so I looked under the bed and the other one was there. So I know they hadn't cleaned under the bed. The kitchen faucet was so loose I had trouble turning on the water. I looked in the bathroom and the tub plug was not in where it should have been it was on top of the bath corner. When I got in the shower it was so slippery I had to hold on the shower handle to make sure I wouldn't fall over. Also, there was no toilet paper in the bathroom. I had to go and buy some so I would have some in the bathroom. I don't think I would stay there again.

Self

2/10

Poor

10 Mar 2026

Sonja

did not like the property when we got there so we went ahead and canceled the people at the front desk were very nice and said everything will be canceled. No problem.

Partner

4/10

Poor

08 Mar 2026

Brittany

They did not have our room ready at check in. It was not ready until 7:00 pm. Hotel is out dated and need a good remodel and cleanings. Staff are typical rude young adults.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Luis

todo excelente

10/10

Exceptional

27 Feb 2026

HYUNHOO

Perfect condition

Self

10/10

Exceptional

26 Feb 2026

Glenda

The room was super clean, breakfast had many options it was so nice the staff was very friendly, love the layout easy to find the room

2/10

Poor

23 Feb 2026

Dallas

The room was absolutely freezing even after turning the heat up. The glass window was so thin that you can hear everything outside. There was a hair in my towel. Not going back

8/10

Excellent

19 Feb 2026

Callie

Clean, spacious room. Nice amenities.

10/10

Exceptional

17 Feb 2026

dario

very clean room, great kitchenette, and very friendly staff.

Partner

10/10

Exceptional

16 Feb 2026

Thembilaurita

Staff is always very accommodating and pleasant

Leisure Family_with_children

6/10

Pleasant

15 Feb 2026

Joe

Great staff. Very old and run down property. I wouldn't stay here if you are expecting a Marriott property. We had a room with a bedroom, loft, and kitchen. It was nice to have one room for the kids and us.
It was very convenient to convention center.

Business

6/10

Pleasant

14 Feb 2026

Basavaraj

Break fast is good. But Shower need to upgrade.

6/10

Pleasant

13 Feb 2026

Kelly

Staff was courteous. However, we were surprised it was allowed to be under the Marriott umbrella. The carpeting in front of vanity was very damp.

The directions on Google Maps did not take us to correct location.

Partner

10/10

Exceptional

07 Feb 2026

Pauline

Clean

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Melanie

The location is perfect! Right across the street from the Ontario Convention Center. The location is also close to a variety of restaurants and a Mobile gas station. The room was very spacious and spotless. The provide shampoo, conditioner and body wash is a nice touch. The ac was perfect cold. The grounds are kept very clean. Even though we didn’t have a chance to use them, the pool and BBQ areas are definitely good to have. The free breakfast was also a nice touch. We had scrambled eggs, corned beef hash and breakfast sausage. They also have a waffle maker, different types of cereal and breads, oatmeal, yogurt, hard boiled eggs, juice, coffee and milk. They even have water and coffee in the lobby at all times. But, I do have to say that the best part of our stay are the fabulous employees working at the front desk. All 3 of the employees at the front desk that we encountered were all so accommodating, personable and went above and beyond during our stay. A big Thank You to all of the employees for a wonderful stay! Every time we are in the Ontario, California area, we will definitely stay at the Residence Inn Ontario Airport!

Leisure Family

2/10

Poor

02 Feb 2026

thomas

Hotel is below standard, they do not maintain buildings, rooms stink and termite infested. They have people living there full time on vouchers. Creepy place for a MARRIOT. It's actually an \"F\" or \"0\" out of 5 stars but 1 star is the lowest for rating on Expedia. Traveler beware !!

Leisure Family

10/10

Exceptional

02 Feb 2026

Catherine

Room, staff and amenities that are provided. I will be staying again soon.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Joibeth

Very good

Family

6/10

Pleasant

01 Feb 2026

Lorena

Very noisy at night. Doors slamming, people yelling.
The front counter staff were very friendly and hospitable. They were the best part about the place.

Business Self

8/10

Excellent

29 Jan 2026

Lance

The staff here were all amazing. Friendly and helpful. Was very impressed with everyone I came in contact with. Front desk, maintenance and kitchen staff.

Business Self

4/10

Poor

24 Jan 2026

Joe

Hotel was very outdated. It should not have the Marriott Name. It was more like a road side motel (it was an old apartment building that was converted it looks like).

Employees were great! Very helpful!

Couch was broken.

I wouldn't stay here if you were expecting Marriott quality!

Size of room was great as we had a bedroom, 2nd bed in loft, kitchen, and living room (which we couldn't use because couch was broken).

Business

10/10

Exceptional

23 Jan 2026

Ramie

Room was clean quiet close to airport

10/10

Exceptional

19 Jan 2026

Luis

I enjoy my stay

Business_and_leisure Family

4/10

Poor

05 Jan 2026

Mistie

Didnt make it in time to check in so they canceled the room

2/10

Poor

01 Jan 2026

Eakita

Roaches in the bathroom, filthy tub, no toilet tissue, no kitchen supplies, faulty tv in the bedroom never worked.

Family

2/10

Poor

29 Dec 2025

Carmen

Check in at 3… 4:30 room not ready
5:00 room key provided and as we entered the room the cleaning staff was still there …. Were told to return in 20 minutes
Once we returned … the room smelled sooo stuffy , old , disgusting
We had 4 rooms … same experience for our friends

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Amtul-Noor

1. Inaccurate Location: The listed address is incorrect and directs guests to an abandoned building, causing significant frustration upon arrival.

2. HVAC & Maintenance Failures: Our A/C and heating were non-functional for the duration of our stay. Despite reporting this on Thursday, Friday, and Saturday, the issue was never resolved.

3. Communication Gaps: Our room phone was disconnected upon arrival. We attempted to call from our personal devices multiple times with no answer, and our in-person requests at the front desk were largely ignored.

4. Lack of Resolution: On Saturday night, when the room became freezing, maintenance confirmed the heater was broken. We were offered no solutions—no portable heater, no extra blankets, and no room change.

5. Safety Hazards: We discovered broken glass on the stairs and walkways surrounding our building, which remained uncleaned during our stay.

6. Inadequate Service: Breakfast was consistently depleted long before the end of service hours, and the property appeared severely understaffed to handle the guest volume.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Jeremy

I stayed here for just a night because I had a 6 am flight. Cool setup with the buildings that made for a nice environment and privacy. Very nice rooms at a very decent price. Close enough to the Ontario Airport for a verity cheap Uber. Friendly staff as well. I recommend.

Business_and_leisure Self

10/10

Exceptional

25 Dec 2025

Valentin

We love this place

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Valentin

This place hasnt failed us yet we are making this our go to place whenever we go out for weekend

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

ERWING

ROOM SPOTLESS
STAFF AWESOME
AMENITIES GREAT
AVAILABLE SERVICES GREAT
LOCATION BEST

Business_and_leisure Family

10/10

Exceptional

11 Dec 2025

Kayla

Breakfast was good

Leisure Family

6/10

Pleasant

06 Dec 2025

Todd

We have stayed here before and liked it. But this time I was alittle surprised at the outside of all the buildings had trash bags and trash on the ground. It looked unkempt. Also the couch in our room was torn.
Honestly I was just alittle surprised. Other than that we had a good night sleep. Quite and very friendly staff.

Leisure Partner

2/10

Poor

05 Dec 2025

Salma

Cleanliness,clean towls

2/10

Poor

02 Dec 2025

Hanane

The room was dusty, broken dishwasher with murky water inside it, broken sofa bed and stained with blood linen

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Constance

Room was good, lighting in the area was bid dim.. Spoke to front desk, who at least made sure the lighting near my room was lit up.

Leisure Self

6/10

Pleasant

01 Dec 2025

Robert

The say was fine , Just need to upgrade some things and would be better and renovate , rooms

Partner

4/10

Poor

30 Nov 2025

Crystal

Well our qst room was great until we discovered the let out couch was broken.
They changed our room it was missing some pots and pans..the upstairs bathroom toilet seat cover is worn out.
All the let out couch beds are old smelly and worn out please replace them soon as possible
Front desk excellent job

Business_and_leisure Family

10/10

Exceptional

30 Nov 2025

Misha

It was pleasant a go to place for myself and other family members

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Roby

Excellent experience

Friends_and_family Family

2/10

Poor

28 Nov 2025

theresa

Not very clean, mold growing in and on bathroom shelfs and walls. Sink in bathroom would not drain very well.
Would not stay there again.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Kayla

Loved it here! My kids and I enjoyed our stay! Very clean and friendly staff

Leisure Family

6/10

Pleasant

14 Nov 2025

Jose

Room was good but there was just no wifi working

Partner

10/10

Exceptional

07 Nov 2025

John

The room was clean. Check in was super quick and easy. Had a great stay and would stay again.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Shahob

Stayed here for Escape using shuttle services for the third time and recommend if you want a little more space/kitchen. 🏡 It's a slight walk from shuttles but they are cleaner than the ones right by the drop-off/pick-up area. ✨ #Escape #Shuttles #Space #Kitchen #Walk #Cleanliness

Partner

6/10

Pleasant

28 Oct 2025

William

Cynthia was great. Housekeeping left trash outside door. No paper towels and half a toilet paper with no extra

Leisure

2/10

Poor

24 Oct 2025

Megan

Booked two beds. Gave us one king and a pull out sofa. The room smelled horrendous like mold. I would follow up with room 523 the carpet smells like it was cleaned and didn’t dry.

The light in the kitchen was motion sensored and turned on every time you rolled over.

As a side note. This is an old hotel with exterior entrances and stairs. Would not recommend especially to families, people traveling with more than one bag or elderly. Didn’t rate breakfast- didn’t eat.

Leisure Friends

2/10

Poor

21 Oct 2025

Elizabeth

There was little food left only chorizo which is hard on sensitive stomach and not good for children’s very spicy.
no regular menu or scrambled eggs.
The room smelled horrible the carpet was dirty there was NO phone and riff raff people in the parking lot we were concerned about having things stolen from our rental car. There were people walking around in the back parking lot on drugs in the morning. There was also No phone in the room which made us feel unsafe also.
We generally didn’t feel safe in the Marriott which was the only time ever out of all our stays. On a happier note the staff was WONDERFUL & very helpful and accommodating. They get 5 stars the property does not sadly. It needs a lot of work. Please bring this place up to proper Marriott level standards before word gets out.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Juanita

I did not like how old the property was it should be mandatory to stay updated.Bathtub stained 3 different rooms i tried all dirty.

2/10

Poor

19 Oct 2025

Elizabeth

Check in was fine. Room was fine. Location and condition of property outside the room was terrible! Dirt, rocks, leaves all over sidewalks. Sprinklers flooded the area which is basically dirt, which created muddy areas on the sidewalks.

Partner

8/10

Excellent

12 Oct 2025

Maria Regina Tupasi

The front desk staff was so helpful and nice! Shout out to Andre for being so incredible when my daughter&I arrived so late at night after attending a wedding! He even offered to give us a wake up call so we could make it to our very early flight the next morning! Very impressed with this hotel too…super clean and very close to the Ontario Airport!!! :)

Leisure

10/10

Exceptional

07 Oct 2025

Christian

Everything was good besides the bath drain top had hair attached to it it was pretty nasty

Friends_and_family Friends

6/10

Pleasant

06 Oct 2025

Marvin

It was decent

Business_and_leisure Partner

2/10

Poor

03 Oct 2025

Jamiqua

it was not soothing this stay there were many aspects that made this stay uncomfortable i have photos and i am requesting a refund for this trip

Business_and_leisure

8/10

Excellent

18 Sep 2025

James

Not good charged for parking..17.00 per day
Most motels in the area do not.
Breakfast is up the steps
Sidewalks are not swap
Irrigation hoses leaking water not getting correctly
The front desk staff are very friendly thankful for that

Business Self

10/10

Exceptional

15 Sep 2025

Maria

One of my favorites stayed so far

Business_and_leisure Family

2/10

Poor

12 Sep 2025

Remington

Dirty and falling apart

Absolutely disgusting. My door lock was messed up and the lock randomly and not unlock the barstool chairs had pieces of leather falling off the room smelled awful. There is insects all over the bathroom. I stay at Marriots all the time I have no idea how this is rated a Marriott. The only saving grace was the staff was absolutely amazing. The breakfast was just subpar. Just powdered eggs and these dried out overcooked quiches this property was just very old outdated and not maintained.

Business

10/10

Exceptional

07 Sep 2025

Catherine

Creep con IE weekend

The staff, room and general overall stay was amazing. Will definitely stay again.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Jessica

Friendly staff, relaxing place and love the apartment style buildings. A bit outdated but very comfortable and enjoyable for the family.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

Treva

The staff was nice and friendly the room was nice, the bathtub wasn’t all that clean

Partner

2/10

Poor

04 Sep 2025

Gwendolyn

This place does not represent the Marriott Brand well!

Leisure Family_with_children

4/10

Poor

25 Aug 2025

Jennifer

No wifi, pool with green algae, no towels at pool, broken shower plug, wasn't informed there were stairs and more stairs, bathroom fan did not work, alarm went off at 6a, clock 15 minutes off, only 4 towels for 6 people. Not informed of policies regarding housekeeping: housekeeping upon request 24 hours in advance, no housekeeping if staying less than 3 days.

However, when housekeeping came, they went the extra mile to make us feel welcome.

Breakfast was nice, well presented.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

jesse

Its everything you come to expect from a marriot. Whats even nicer is the kitchenette comes with pots and pans. As well as everything a small famiky may need.

Business Self

10/10

Exceptional

12 Aug 2025

Mary

Comfortable & quiet place

Business

10/10

Exceptional

11 Aug 2025

Crzy

I would most definitely stay here again. Great breakfast and everyone who works on there is amazing

Business Self

6/10

Pleasant

11 Aug 2025

Angelica

It’s a bit run down

Leisure Family

8/10

Excellent

09 Aug 2025

Steve

The staff was awesome and the room was decent. Bathroom door and cabinet was broken, otherwise a fairly nice room. There were a lot of people hanging out in the parking lot and outside the rooms.

Leisure

8/10

Excellent

09 Aug 2025

Steven Wayne Littleton

The pillows weren’t the best, it’s a little outdated and the hot tub was broken which was something I was looking forward to. The staff was amazing each and every one of them were nice and helpful. The stay was nice though. The people who stay there often were also nice. I would stay again and just bring my own pillows lol

Business_and_leisure Family_with_children

10/10

Exceptional

04 Aug 2025

LEONARDO

Staff was very friendly friednly and accommodating. Granted my request for a late check out because of the convention we were ttending across the hotel (at the Ontarion Convention Center).

Partner

2/10

Poor

02 Aug 2025

Anne

Bugs in bed, stains.

Business

2/10

Poor

01 Aug 2025

Rebecca

needs renovation

Business Family

2/10

Poor

31 Jul 2025

Kayla

I never leave reviews, but that’s how bad this property was. DO NOT GO HERE, especially to stay for the bar exam as I did. It's already a stressful two days and the conditions were horrible. If i had not already spent so much money on my trip and the test, I would've left.

For starters, I did early check in but waited two hours for my room to be ready. Then I get the room; when I approach my room there’s bags of trash and dirty blankets outside of it, presumably from the people who stayed in the room before me...

I walk in and whoah, the place is not only outdated but extremely dusty, literal dust on the desk and side table. I then stepped in a giant brown puddle that my shoe stuck to on the carpet. Since it was so late in the day and with the staff already low on clean rooms, I decide to suck it up. It got worse, there were splatters of unknown substances on the headboard, mirror door for the cloest and in the kitchen. I took a shower to discover only one clean towel, the rest had little black hairs on them. Additionally, the shower also had multiple hairs and wouldn't drain properly.

I ended up keeping my shoes on during my entire stay as the floors were disgusting .The next morning I found long black hairs tangled into the sheets (I don't have black hair) and blankets while making the bed, not to mention orange stains. It was truly one of the worst hotel experiences I've ever had. On top of all of that, parking was $17.00 a day.

Business Self

2/10

Poor

29 Jul 2025

Fabio

I had to leave the property before the day of my flight back because someone broke into my room. The hotel manager said that they would only be available to assist us the next day, but we would have to stay at the same hotel while waiting for an answer. The hotel staff working that day guaranteed it was not someone from the hotel staff, which made it scarier.

Business Family

8/10

Excellent

27 Jul 2025

Kirk

Customer service great!

4/10

Poor

26 Jul 2025

Verified traveler

Place was dirty with hairs on towels, breakfast was also not very great

6/10

Pleasant

26 Jul 2025

Amy

Location was great, right across the convention center. Maintenance can be a little better i.e. broken cupboards, little mold in the cupboards. Maybe hire more housekeepers during major events, some rooms weren't ready by check-in time. There were 2 ladies at the front desk that were very nice and try to accommodate us as best as they can.

Leisure Family

4/10

Poor

20 Jul 2025

Gwendolyn

Subpar facility

The check in service was nice. The first room was infested with ants and door to downstairs bedroom had a broken window, as well as the chairs were pilling. The man can in with a fumigation bomb and some spray that was not ant spray because he was out of ant spray. We change rooms at 11pm. The second room had a big mouse hole in the wall. While getting ready to check out the large glue track was noticed behind the trash can under the kitchen sink. Had the trap been seen the night of stay, We would not have stayed in the room. This in the 4th room if Been in at this residence inn and all 4 rooms sink faucet in kitchen were in very poor condition. Water skirting out and was running all over the sink. I hate to complain but this facility is not being maintained very well! The beds are great and sleep well. The area is closer to me and I wish I could stay without issues.

2/10

Poor

18 Jul 2025

Arking

The room was a terrible

8/10

Excellent

14 Jul 2025

Alfred

Friendly staff

Leisure Family

4/10

Poor

12 Jul 2025

Shannon C

Staff were awesome! Grounds were nasty.

PROS: Staff were attentive and very friendly. Location was a quick walk across the street from the convention center.
CONS: Grounds were just gross. I stayed here with my dog and clearly everyone else did too, because there was dog crap EVERYWHERE. Dog area had garbage cans but no poop bags so that may be part of the problem, but there are grassy areas throughout the property and there were land mines everywhere. There was also bagged garbage everywhere, leading me to believe they either need more public garbage cans, more housekeeping staff, or probably both. Room was fine as far as size and amenities but all furniture was shabby, bed was uncomfortably hard, fridge was LOUD, a/c was LOUD, noise from outside was loud, and my bathroom fan/light (also loud) kept turning on and blinking all by itself. I want reiterate that all the staff were terrific but the management/ownership of this place should be ashamed of themselves for making such nice people work in such a garbage hotel. For reference - I normally camp or stay in Motel 6 with zero problems. I’m pretty easy to please. If I’m grossed out and bothered, it’s BAD.

Business

6/10

Pleasant

08 Jul 2025

Yujie

If your room is on the first floor and next to the outside airconditioner, it is a little noisy.

6/10

Pleasant

05 Jul 2025

Verified traveler

The staff were very nice. Room conditions were not very good.

Friends_and_family Friends

4/10

Poor

01 Jul 2025

Verified traveler

Old furniture in the room, some needs serious repair.
Dirty landscape.

Business

6/10

Pleasant

28 Jun 2025

Jim

They need to give it an overall. Alot of def maint. Didnt appreciate people smoking weed at pool chairs

Nice staff.

Leisure

6/10

Pleasant

25 Jun 2025

Sonia

My upstairs unit had a very bad roach problem. The remote was missing in the bedroom. The mirrors in the bathroom were both hanging. I dod not have good room service and they told me because I held the room thru Expedia they would not give me a refund but points. I may have to sue them in court and I took video of the infestation. It was very disgusting and the roaches were bad. They almost landed on our food. The host did not seem too concerned, but they did offer us another Unit. The jacuzzi did not work. It was very hard to get breakfast because they kept running out of food and large lines. Good food to eat 😋. Overall they get a 3. Everyone was polite and theysaid they were going to shut that unit down and get it sprayed. The front closest had a terrible smell as well.

Leisure Family_with_children

6/10

Pleasant

21 Jun 2025

Mark

Property has gotten older

Serve it's purpose, a place to sleep

Self

6/10

Pleasant

20 Jun 2025

queosha

Been there for over a month and contribute issues water heater leaking and staff not able to find obvious reservations

Leisure Family

6/10

Pleasant

11 Jun 2025

Michelle

It was okay but it is not the type of hotel that I am use to, my room was right under stairs and it doesn’t seem like a very safe place

Business

8/10

Excellent

06 Jun 2025

Tinecka

Nice!

Self

10/10

Exceptional

06 Jun 2025

Nicole

I stay with this property you once a month for a few years now and I've always remembered me and my preferences and made me have a wonderful stay.

Self

6/10

Pleasant

06 Jun 2025

taren

Staff were very friendly, complimentary breakfast was good. Only complaint I have is the rooms need to be remodeled and carpet needs a deep cleaning . Overall no complaints.

Leisure Self

10/10

Exceptional

04 Jun 2025

Julianna

Room was very nice just wish there was an elevator or something more handicap accessible.

Leisure Family_with_children

4/10

Poor

03 Jun 2025

LEONID

The property looks good from the outside. Everything inside the room was not as clean as it should be. People who are staying in this hotel look very sketchy. The cleaning crew people are not consistently coming even when you request the service. There were 3 of us in the room to begin with. But they kept bringing only 2 sets of towels when they cleaned the room which was 2 or 3 times in the 8 days that we stayed at the property. I saw a cockroach on the wall once. The headboards for both beds were dirty with some stains. It is more like 2.25 star hotel vs. 3-star hotel as it is advertising itself.

Leisure Family

10/10

Exceptional

03 Jun 2025

Andres

Pretty go they just need to fix the hot tub

2/10

Poor

02 Jun 2025

Syed

We booked this hotel because we had very good experience with residence inn before I stayed here for 7 days i am very upset with matters and sofa bed in room i literally feel springs in my sofa bed we managed because we have two infants and we bring their mattress with us as well as my room light it stop working in last 2 days

10/10

Exceptional

28 May 2025

Edwin

The staff was amazing. Everything went smoothly