Name: La Quinta Inn Suites by WYNDHAM ONTARIO AIRPORT
Address: 3555 Inland Empire Blvd, Ontario, 91764, US

10/10

Exceptional

19 Jul 2026

Marilou

Very good

Family

10/10

Exceptional

19 Jul 2026

christiana

I really enjoyed this place

Friends

2/10

Poor

19 Jul 2026

Julia

I am extremely disappointed with my stay at La Quinta Inn in Ontario, primarily because of the poor customer service I received from the front desk associate, Alexis.When I arrived in the evening to check in, I greeted Alexis with, “Hello, I’m here to check in” Before I could finish, she interrupted me and simply said, “ID” I handed her my ID and politely asked if she needed my reservation number. She replied, “Nope,” and continued working on the computer without any further communication or welcoming attitude.
She eventually asked what floor I preferred and listed the available options. I told her that any floor was fine as long as the room overlooked the pool area. Instead, I was assigned a room on the eighth floor that did not face the pool as requested.The bigger issue was the condition of the room. As soon as I entered, I noticed it was dirty.There was hair, makeup on the floor, and it was obvious the room had not been properly cleaned. I immediately gathered my luggage and returned to the front desk.I explained that the room needed attention because it was dirty.Alexis looked at me and responded, “What do you want me to do?” I was shocked by the lack of professionalism. I told her I definitely did not want to stay in that room and asked if she could please assign me another one.She appeared annoyed by the request. I even show pictures I had taken of the room . After seeing the photos, she finally agreed to move me.Unfortunately, the second room was only slightly bette

Self

10/10

Exceptional

19 Jul 2026

Marshall R

the airport shuttle was great. it got me To the airport at 3:30 Am. Your staff was friendly and very profesional

Self

4/10

Poor

19 Jul 2026

Christina

Rented two rooms, conjoined. Both rooms had a damp smell of mildew and mold. Very humid even when running the AC at 65 degrees. I think the business knows it’s a problem because they had an ozone generator running at the end of the hallway.

Staff was nice. Breakfast was good. It’s just sad to see how much this place has aged in the last couple of years. It used to be a great place to stay.

Family

10/10

Exceptional

17 Jul 2026

Luis

Great overall, specially the staff

Partner

6/10

Pleasant

16 Jul 2026

Stephanie Daniels

The staff was extremely pleasant and helpful. The rooms were dated. Having travel to California from South Carolina, me and my guest were disappointed with the room amenities. There were few outlets, there were no vanity mirrors and the mirrors that was there weren't conducive to women needs. They wifi on the TV didn't work, it wasn't a smart TV, so you couldn't stream Netflix, etc. The elevator had dark lighting. This my 1st stay at a Laquinta Inn and my last, the pictures listed were obviously generic or AI generated.

Family

8/10

Excellent

15 Jul 2026

Ghelina

Staff were always kind and helpful. Our room was clean as expected. Only concern was we were placed on a floor full of dogs. The hallway did have a smell of dog urine and the dogs all barked early (between 5 & 6) in the mornings. Would have preferred being in a room located away from the doggies. Enjoyed the hot tub and breakfast.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Francisco

We have stayed here in this property before and the room was clean. This time around not sure if they put is in an old room, because it wasn’t the greatest. As soon as you walk in you can smell a lot of bleach, the bathtub was dirty, there was hair in the shower, the sofa bed looked dirty, and I killed a small roach in the bathroom. But honestly the biggest thing for me was the strong smell of bleach. I wouldn’t stay here no more unfortunately.

Partner

4/10

Poor

13 Jul 2026

Maritza

Helpful, accommodating, attentive staff; however, Property itself is outdated, unkept. They need pest control visit! Amenities not kept up or clean. Pool and jacuzzi dirty. Jacuzzi not working. Shuttle service and breakfast are good.

Self

4/10

Poor

13 Jul 2026

Erika

The room that I got was very dirty (sticky carpet) it smelled like a musty wet dog and the shower was horrible to use. I didn’t have warm water. When I went to the pool it was dirty and the hot tub was disgusting.

Self

4/10

Poor

12 Jul 2026

Javier

The room smell like urine it was very dirty. Restroom had trash and bathtubs was dirty. Carpet was extremely dirty.

Friends_and_family Family

2/10

Poor

11 Jul 2026

susanne

I would never get a reservation with them,
never again

Family_with_children

6/10

Pleasant

11 Jul 2026

Jennifer

The entrance, lobby and dinning area were clean. The room and bed was comfortable and clean. The hallways, elevator area and general appearance of the hotel interior could use updating and cleaning.

Self

4/10

Poor

10 Jul 2026

Erika

Staff looked like they didn't wanted to be there, since entering the hotel you could see sheets and garbage bags on the floors, elevator was duty, dog hairs on the carpets it looked like they don't clean that often, we stayed 5 days and they didn't got clean the room or change the towels not even once, the TV and TVs remote control weren't working, the beds more than queen were more on the twin side, there was 2 small blood stains on the floor, the bath tub was in a bad condition and there was a whole on the roof of the shower, wi fi wasn't working either. We decided to stayed there because of the convenient location and that's the only good thing I can say about it.

Family_with_children

2/10

Poor

10 Jul 2026

Kevin

Stayed in #513 last night (in case they want to reach out). Went to car this morning and everything front seat, back seat, trunk was thrown about. Petty cash, laptop, backpack stolen.

The property should be protecting the parking lots for their customers. Anyways just be aware if you park/stay here, your car WILL at minimum be checked if it’s locked or not overnight by the shady characters roaming around.

8/10

Excellent

10 Jul 2026

Richard

Decent stay

10/10

Exceptional

10 Jul 2026

Arthur

For me, the location is convenient, the rooms are clean, and it suits my needs.

Family

2/10

Poor

10 Jul 2026

Frank

Tself doYou did not y tel number r shuttle. Published no did not work. Expedia I’d not know it.

8/10

Excellent

08 Jul 2026

claudia

Overall experience was good- would consider staying here again

Partner

10/10

Exceptional

08 Jul 2026

Matthew

Stayed one night! Great price! Room was great!

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Nancy

I was disappointed on the lack of attention to cleanliness by the front desk staff to keep the breakfast area clean and the elevator clean. Staff of three to four stayed behind the desk chit chatting watching guest eat and allowed tables remain dirty with used plates, cups and wrappers. And never bothered to clean them or wipe them down.I was disappointed with no fresh cut fruit. I also notified front desk of spilled beverage in the elevator and found it still was not mopped after I had finished breakfast. I stayed four days and three nights and housekeeping never checked in on me for service. I stayed there because it was a convenient location to my surgical procedure aftercare since home was too far to recover at. I will say the cost was inexpensive the rooms were good. I believe the staff needs to be more pride in their work place because it didn't show they did. Otherwise the place is decent place to stay, The staff is what gave this place a bad review. Smiles and attention to detail can make this place a good experience.

10/10

Exceptional

08 Jul 2026

Erin

I love this hotel. Always a pleasant experience here.

Self

4/10

Poor

06 Jul 2026

jill

The carpets throughout the hotel were nasty and dirty with Stains everywhere. Our rooms carpet smelled so bad that we kept spraying freshener. I went to put my clothes in the drawers, but they smelled also, so I kept my clothes in my suitcase. We got 2 double beds and the bed my husband slept in squeaked so much it kept me up all night. So overall I would not stay at this property again.

Partner

10/10

Exceptional

06 Jul 2026

Stephanie

Super sweet staff was able to get a nice convenient check-in super sweet cleaning ladies super welcoming feels like home

Family

10/10

Exceptional

05 Jul 2026

Hugo

The staff we great, friendly and respectful

10/10

Exceptional

05 Jul 2026

Sabrina

Friendly and welcoming staff
Great quiet location

Family

6/10

Pleasant

04 Jul 2026

Verified traveler

Excellent location and quiet area. People who are allergic or not inclined to pets, note this is a pet friendly hotel.

Hotel is welcoming from the exterior and landscaping; inside could use some work with stained carpets and pet odor. Room had some sort of odor as well and a thick sort of air quality about it.

Otherwise a great location, good selection of landscaping trees, flowers and layout, friendly staff, and decent breakfast offering.

Family_with_children

10/10

Exceptional

02 Jul 2026

Frank

Staff was very helpful. Room was clean. We were very comfortable while staying at this facility. Will definitely stay there in the future.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Adrian

The hotel itself was fine, but the housekeeping service was concerning. Our room was not cleaned at all, the towels weren’t replaced, and the bed was never made. I’m not sure if this was an oversight or normal practice, but it was definitely unexpected for us.

Family_with_children

8/10

Excellent

29 Jun 2026

Aisha

The hallway carpets were extremely dirty and made me nervous about the room. My room however was clean. Looks recently re-furnished but not remodeled. Staff was responsive and helpful when I needed a late check in and a new remote. Good breakfast choices and plenty of space to eat in the dining area or outdoor patio. I would certainly stay again.

Self

4/10

Poor

28 Jun 2026

Viola

Room not available when we arrived. Their excuse was that they have 8 floors compared to other hotels. Sink was clogged and bed had a dip in the middle. Carpet along the hallway was very dirty.

Family

6/10

Pleasant

27 Jun 2026

Jose

It is at convenient location and staff was nice and breakfast was okay it is the same thing everything single day, if you stay more than 3 days you will eat the same thing every day, and when had an issue with the tv and we call to check the tv and cable but they came and they said they will be back and never return I reported to the lobby the day I left because we waiting for 2 days.

Family

10/10

Exceptional

27 Jun 2026

Rosalinda

Staff was very helpful and patient!

Family

2/10

Poor

26 Jun 2026

Felicia

The maid service stole my makeup brushes.

Self

2/10

Poor

24 Jun 2026

Melissa

Room was dirty and outdated.

Family_with_children

6/10

Pleasant

23 Jun 2026

Maria De Las Mercedes

A few things to note. One of the families I arrived here with got her vehicle broken into. That was disappointing. Also, the facility could have been cleaner such as the elevators (all the elevators not just the main ones) and surrounding area (parking lot) had trash. My bathtub was clogged so we had maintenance come up. We liked how quickly he showed up but he left the tub and and the outside lid of toilet seat dirty.

The room itself was decent but just more attention to detail would have made this a more pleasant stay. It only takes that little extra effort from staff to wipe down and pick up. I do want to say that the staff I came across were friendly. Thanks!

Family

10/10

Exceptional

23 Jun 2026

Dennis

very nice, very clean

Self

10/10

Exceptional

22 Jun 2026

Shengyuan

Good stay

Family_with_children

8/10

Excellent

22 Jun 2026

Glenn

Great location near the airport and great room's.

Self

10/10

Exceptional

21 Jun 2026

cristobal

Great location
Friendly staff
Property can use some updates

8/10

Excellent

21 Jun 2026

Bradford

Everything was good.
The only issue we had was the room next to our room had children crying,running and yelling until 11:00pm.
We recommend to assign a room with children away from a room with only a couple.

Partner

8/10

Excellent

21 Jun 2026

Mary

Breakfast was great and there was ice available when I needed it.

Family

8/10

Excellent

20 Jun 2026

William

Second time staying here. Good facility, helpful staff. Just would like to see some more verity for the breakfast.

Partner

10/10

Exceptional

20 Jun 2026

rangsri

Good location

Self

8/10

Excellent

20 Jun 2026

Ivan

The carpets and the bedding were very dirty.

Family

4/10

Poor

19 Jun 2026

Claudia

When you walk into the hotel it is clean, my issue was when we checked into our room we found two small cockroaches! On top of that the pool and spa was down in the middle of summer, I booked there primarily because they offered these amenities. Breakfast was offered, it is small and is first come first serve. They run out of food very quickly and take a while to restock. I stayed 2 nights and will not be returning or recommending to absolutely anyone.

Family_with_children

10/10

Exceptional

18 Jun 2026

Nicole

It was great for the value and location

Self

4/10

Poor

18 Jun 2026

Norielit

At first we got a horrible room that smelled like sweat, cigarette and dog. Then we asked to switch rooms and we got a better room. The hallways need attention, carpet is very dirty and bad smell. Pool was nice and breakfast similar to other hotels very simple.

Family_with_children

8/10

Excellent

17 Jun 2026

Marcial

Everything good…

Business Family_with_children

4/10

Poor

17 Jun 2026

Theresa

2 beds one had brown dirt/food stain on it like they weren’t washed. Turn AC on barely worked. Room smelled like weed. Attendant at 1 in the morning when I checked in, said I cannot request a late checkout. I had to call after 6 AM to request that.. when I called earlier in the day regarding shuttle because I was getting in so late, they told me just to let them know when I checked in. The guy who picked me up from the airport in the shuttle was so nice and so excellent. Yes, the only reason why I’m not giving this a lower score

Self

10/10

Exceptional

16 Jun 2026

Donald

Great room, fantastic breakfast. Will always stay here.

Partner

6/10

Pleasant

16 Jun 2026

Oscar

Room smelled, carpets throughout were dirty needs a lot of TLC

Friends_and_family Family

2/10

Poor

16 Jun 2026

Ricardo

Hot tub was not working. Stains all over the hallway carpets. Bathtub had chips on it and water damage on ceiling. Garbage found behind TV stand after troubleshooting power issue. Barely any fruit at breakfast. Definitely not a 8.0 stay.

Self

8/10

Excellent

15 Jun 2026

Anthony

Very convenient location

Family

10/10

Exceptional

15 Jun 2026

Michael

Great staff.
Made us feel welcome from. The moment we arrived.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Leonard

Location is excellent. Parking is limited. The shower head needs to be updated and perhaps a hand held wold be better. But I have stayed there twice and will stay again.

The elevator is scary. It gives one the thought that it will lock you in every time. I took the stairs.

Partner

10/10

Exceptional

14 Jun 2026

Betty Lee

We really enjoyed our stay here. The staff was extremely helpful & pleasant.
When we arrived at the airport we called for the shuttle & it arrived right away. When we checked in we were given a room even though it was before check in time. The room was very nice & quiet.
The pool area was very pleasant.
Would recommend this hotel.

10/10

Exceptional

13 Jun 2026

Melissa

This is hands down the best hotel in the inland empire period!

10/10

Exceptional

12 Jun 2026

Randall

My grandsons and I enjoyed our stay very much . The staff was very helpful and professional.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Paola

.

Family_with_children

10/10

Exceptional

12 Jun 2026

Lori

We stay at this location often in our California travels. Always nice, helpful staff, comfortable rooms, close to restaurants!

8/10

Excellent

11 Jun 2026

David

Close to airport and freeway yet without the noise.

Self

10/10

Exceptional

11 Jun 2026

Ralph

Staff is amazing & helpful. My favorite place to stay when I'm in Ontario ça.

Family

8/10

Excellent

11 Jun 2026

Mark

Gym was bad
The rest was nice

Business

10/10

Exceptional

11 Jun 2026

Mari

pretty much what I expected for the price paid

8/10

Excellent

10 Jun 2026

Peter

Staff was excellent. Room was nice. Hallway rugs need to be cleaned badly.

Pet

10/10

Exceptional

10 Jun 2026

fabiola

Great hotel!! Will stay again

6/10

Pleasant

09 Jun 2026

Seda

Pool is not open. Probably been closed for awhile. I was looking forward to relaxing in the pool. Booked this hotel based on the pool. The room was ok. The sheets are clean. Feels a little run down. Furniture is in worn out condition.

Self

10/10

Exceptional

09 Jun 2026

Hilda

Great place! Friendly staff! Clean!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Walter

Perfect location, no noise like some of the others

Partner

8/10

Excellent

08 Jun 2026

RICK

We stayed 1 night, the place was clean, & check in was easy with ample close parking. The room was nice stocked with a mini fridge, coffee maker, ironing board, and a tv. It seemed like someone had poured coffee grinds in the water dispenser and no one caught it (unusable) and most tv stations werent accessible; they are listed on menu but not working. Bathtub plug was loose.
The breakfast was free and decent.
We do recommend the property, but its not as \"awesome\" as some had put it

Partner

6/10

Pleasant

08 Jun 2026

Edwin

Hallway stinks smell like vomiting carpets very dirty

Friends_and_family Family

8/10

Excellent

07 Jun 2026

anthony

We have stayed here so many times before and never once been advised if a pet deposit! We did not even arrive until after midnight and the guy was kind of rude about a 100 pet fee. Again news to me. What I do like here is they have a nice breakfast and tons of rooms and it is a lovely clean hotel. Some of the rooms we have had are a little worn out but for the most part! Most La Quintas are a safe good clean hotel and this one is included in that !!

Partner

10/10

Exceptional

07 Jun 2026

Billy

Excellent room and nice breakfast.

Self

6/10

Pleasant

07 Jun 2026

Adriana

The building needed a lot of maintenance. Everything is outdated and the building smells bad. As soon as you walk in it stinks.

Partner

10/10

Exceptional

06 Jun 2026

Teresa

Clean room, environment pretty good. The staff members were helpful and nice.

Partner

10/10

Exceptional

04 Jun 2026

Rosalinda

Staff was awesome and the amenities were great. I would definitely stay again

Family_with_children

10/10

Exceptional

02 Jun 2026

Brooke

Great stay!

Self

10/10

Exceptional

01 Jun 2026

Maria

Over all good, the only thing I don’t like about it is that people with dogs leave them in the room for a long long time, I hate when people do that poor animals, maybe the property should change policy and ask them not to leave the poor doggies by then selfs, because people like me will get worried, I couldn’t sleep thinking… do they have water? Do they need to go outside are they hungry? That’s not good

Partner

6/10

Pleasant

31 May 2026

Katie

It was definitely an alright/okay stay, if you’re in a rush and just strictly to sleep. The bathroom tub was black and definitely not cleaned the toilet had stains.

Partner

10/10

Exceptional

30 May 2026

Tony

Yes

Partner

6/10

Pleasant

30 May 2026

Maria Teresa

Clean room. Breakfast ok.

Friends_and_family Family

6/10

Pleasant

29 May 2026

THOMAS

Staff was good. Breakfast was good. Bathroom was awful. Ceiling was leaking from where the showerhead was patched and there was a German cockroach. Also saw another German cockroach in the elevator.

Partner

8/10

Excellent

28 May 2026

Jeremy

Great customer service from Quentin. Helped me out multiple times and went out of his way to help me find what I needed. Thanks Quentin!

Family

8/10

Excellent

27 May 2026

Annie

Close to the airport, Drivable to shopping and restaurants. Room was comfortable. We did not have time for breakfast. We always state at this hotel when we are in the area.

Family

8/10

Excellent

27 May 2026

Annie

We like the proximity of this hotel to the airport. Easy car rental return. Rooms are clean but showing signs of needed renovations. It is in the 80’s/90’s architecture. We liked the amenities in the bathroom. Beds were comfortable. Coffee maker available in the room but no refrigerator or microwave. Breakfast items were average. Liked the coffee.

Family

10/10

Exceptional

27 May 2026

JOHN

Wonderful

Family

8/10

Excellent

27 May 2026

Jared

The rooms are clean, but everything outside of the room looks outdated and dirty. the lobby looks old, the hallway carpets look dirty, and the elevator especially looks dirty.

Self

10/10

Exceptional

27 May 2026

CRYSTALE

Nice clean room

Partner

10/10

Exceptional

25 May 2026

Ikramul

Very nice hotel for a quick stay. Super friendly and helpful staff. Seriously well kept property. The room was large and comfortable with plenty of room and storage. Everything was in it's place and we didn't have to look or call for anything extra. The bed was really comfortable and had to wake up early the next day and really didn't want to. Will definitely stay here again!

PS. The breakfast was perfect. The coffee was really good. And the lady at the check-out was super, super nice!

Partner

2/10

Poor

25 May 2026

Akith

Totally a disgrace, the pool was shut, the hot tub was shut, the elevator was out of order, and it wasn't clean. Not recommended for families and not worth the price.

Friends_and_family Family

8/10

Excellent

25 May 2026

Karen

The tub had peeling paint on it. The beds were very clean and comfortable. The hot meal was okay.

Self

10/10

Exceptional

25 May 2026

April

The property was very clean and neat. Plus, the bed were very comfortable and the rooms are large in size. I'm very pleased with La Quinta Inn & Suites by Wyndham. We have another trip this weekend and of course my Hotel of choice is La Quintana Inn & Suites by Wyndham, love it.

Family

8/10

Excellent

24 May 2026

Kasey

My son and I stayed 1 night (baseball tournament) and everything was great except the cleanliness of the shower and the door on the refrigerator literally fell off in my hand. Having said that, we would stay there again with some requests

Friends_and_family Family

6/10

Pleasant

23 May 2026

Anita

Disappointed that La Quinta Hotels do NOT have handicapped rooms: no walk in showers, toilets are outdated- too low, no grab bars.

Self

6/10

Pleasant

23 May 2026

Mark

Quiet and convenient location. Early check in was a plus.

Partner

10/10

Exceptional

22 May 2026

Daniel

Rugs in the hall ways need to be steamed cleaned big time

Partner

2/10

Poor

22 May 2026

sandra

The room was not clean, housekeeping only comes if you ask for it one night before and next day they come to check to see if you still need service. Had to ask for clean towels. Not the best experience

Partner

4/10

Poor

21 May 2026

brenda

The room smelled like cigarettes and it had some smell like a type of mold in it. I had to spray freebreeze in the floor. I came back home with a severe headache that day! First and last time I’ll be staying there ..

Partner