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Hyatt Place Ontario/Rancho Cucamonga

Ontario - CA · United States

4760 Mills CircleView location

8.4/10Excellent1,009 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort8.2/108.2
Condition8.0/108.0
Amenities8.2/108.2
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Place Ontario/Rancho Cucamonga

Situated near Ontario International Airport, this hotel offers convenient access to Ontario Mills Mall and popular Southern California attractions like Disneyland and Knott's Berry Farm. Sports enthusiasts will appreciate its proximity to the Empire Lakes Golf Course, Quakes Baseball Field, Citizens Business Bank Arena, and the Auto Club Speedway.

The spacious rooms feature comfortable beds, modern media and work centers, and essential amenities. The attentive staff is dedicated to ensuring both leisure and business travelers have a pleasant stay.

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With a stay at Hyatt Place Ontario / Rancho Cucamonga in Ontario (Arena District), you'll be a 3-minute walk from Ontario Mills Shopping Mall and a 3-minute drive from Toyota Arena. This hotel is 3.6 mi (5.8 km) from Victoria Gardens and 3.7 mi (6 km) from Ontario Convention Center.

Make yourself at home in one of the 127 guestrooms featuring refrigerators and plasma televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with sofa beds. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Ontario? This hotel has 850 square feet (79 square meters) of space consisting of conference space and a meeting room.

Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available Minimum guest age is 18 Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 50.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • Optional fees
    • Pet fee: USD 100 per accommodation, per stay (maximum USD 200 per stay) plus USD 100 one-time cleaning fee
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Ontario Mills Shopping Mall 0.3 km / 0.2 mi
Toyota Arena 2.1 km / 1.3 mi
Scandia Amusement Park 3.7 km / 2.3 mi
Cucamonga-Guasti Regional Park 4.3 km / 2.7 mi
LoanMart Field 4.6 km / 2.9 mi
Topgolf 5.2 km / 3.2 mi
Victoria Gardens 5.8 km / 3.6 mi
Ontario Convention Center 6 km / 3.7 mi
Kindred Hospital Rancho 6.2 km / 3.8 mi
Regal Edwards Ontario Palace 7.1 km / 4.4 mi
Bowlero Rancho Cucamonga 7.5 km / 4.6 mi
The Bark at Central Park 8 km / 5 mi
Terry Martin Memorial Dog Park 8.2 km / 5.1 mi
Graber Olive House 9.8 km / 6.1 mi
Museum of History and Art 10 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2013
  • Total number of rooms: 127
  • Number of floors (main building): 6
  • Single rooms: 75
  • Twin rooms: 82
  • Double rooms: 45
  • Accessible rooms: 7
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
Show 47 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift accessExtra charge
  • Concierge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Conference room
  • Meeting room: 1
  • Projector
  • Photocopier
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Non-smoking establishmentExtra charge
  • FitnessExtra charge
  • Cycling / mountain bikingExtra charge
  • GolfExtra charge
  • SkiingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDS NON SMOKINGQUADRUPLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 33 m²QUA.2D-NM
    QUADRUPLE TWO DOUBLE BEDS NON SMOKINGPhoto unavailable2 photos

    Hyatt Place Ontario/Rancho Cucamonga

    QUADRUPLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin RUN OF HOUSEDouble or Twin • RUN OF HOUSEDBT.RO

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Double or Twin RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-4

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 35 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 33 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable1 photo

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE KING BED NON SMOKING

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-5

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 33 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    Hyatt Place Ontario/Rancho Cucamonga

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE GUEST ROOMSINGLE • GUEST ROOMSGL.GR

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    SINGLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hyatt Place Ontario/Rancho Cucamonga

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Place Ontario/Rancho Cucamonga

8.4
Excellent
1,009 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.0 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Abdulkader
Cool
10/10
Exceptional
23 Jul 2026
Benjamin
Twinkle the Manager was very helpful. Sierra, Christina and the cleaning staff were all very helpful and considerate. My guest and I had a spill on the couch in our room and we were assured that they could take care of the cleaning without an extra charge added. Parking was very easily accessible from the front door and through the side access door. The breakfast selection was good. Bagels, cereals, toast, waffles, muffins, eggs, sausage, potatoes as well as coffee, tea and orange juice and creamers.
8/10
Excellent
19 Jul 2026
Javier
Very busy hotel. The room was nice and spacious. Breakfast was okay. Only complaint: carpet in room looks very dirty
Partner
10/10
Exceptional
19 Jul 2026
Richard
Clean
Partner
8/10
Excellent
17 Jul 2026
dathan
The property was clean enough, but needs an update beyond a fresh coat of paint and wallpaper. the staff was nice but not very Professional in appearance.

The property was just dated and seemed like ownership had let the staff have to much leeway.
Partner
8/10
Excellent
16 Jul 2026
Natalia
Located across from a shopping center, so didn't have to go far for entertainment. Check-in was easy. Had a dog with me and even though they state there is no additional pet fee, they get your with a charge of over $100 for \"pet cleaning\". That was NOT disclosed when I arrived. They make you sign a waiver that the pet will not be left in the room alone, which I understand but I also don't want the dog downstairs as I am trying to get breakfast with other hotel guests. Breakfast was good. Parking was somewhat limited due to containers using some spots so I had to park in the mall lot which I received a parking pass for. The room was very clean and spacious, even smelled fresh when I walked in. Overall a good stay for one night but did not appreciate the no pet fee but yet there's a cleaning fee.
Pet
8/10
Excellent
14 Jul 2026
Jesus
Good except for the throw up by the elevator And the drunk person who tried to enter our room. Good breakfast
8/10
Excellent
13 Jul 2026
Shoong
The property needs a facelift. Room was clean and comfortable. Bathroom was fine. The room felt aged. Unfortunately the in-room refrigerator had a leak and on the first night the light over the wash basin went out permanently. The problems were resolved within 24 hours. The level of service was consistently good throughout.
Partner
2/10
Poor
12 Jul 2026
Tariq
Dirty
Partner
2/10
Poor
12 Jul 2026
Brenda
The room was generally clean, but the couch was dirty. The problem with this hotel is the noise. You can hear everything from inside the room: the elevator, the ice maker, the doors to the stairs and other room doors opening and shutting, and people talking and yelling in the hall. It is a very difficult environment to sleep in. I was very pleased when the host gave me a new room when I asked. Unfortunately, the new room was no better. I think every room in this hotel is noisy due to no insulation.
6/10
Pleasant
09 Jul 2026
Jason
Uncomfortable bed and pillows. Wall paper peeling from the bathroom walls at the leaking shower enclosure. Limited parking. Pathetic breakfast choices.
Self
6/10
Pleasant
06 Jul 2026
Theresa
Our room was pretty dated. The remote didn't work, the ac was dripping which explains the damp stink in the room. The shower had mold and the shower head was covered in hard water and barely working. The bed was really hard. I was shocked for it being a hyatt. Will not be returning.
Partner
10/10
Exceptional
06 Jul 2026
Carlos
It was safe and quiet place to rest
Family_with_children
6/10
Pleasant
05 Jul 2026
Sara
Elevator only one worked kind of frustrating
10/10
Exceptional
29 Jun 2026
Kiki
First, I must say that staff, especially Christina & Sierra are THE BEST! The Housekeepers are HONEST! I left my AirPods and when I called about them, they immediately went to find them. They went above and beyond and mailed them back to me!
There was good parking, the room was clean, staff is friendly, and the breakfast was good! I have ZERO complaints. I will definitely book again. Excellent customer service is hard to find, but thankfully, this hotel has it!
Friends_and_family Friends
10/10
Exceptional
29 Jun 2026
gurinderpal kaur
Very good
6/10
Pleasant
25 Jun 2026
Ruth
I stayed there to attend a girls soccer tournament. The room was clean and comfortable and quiet, but the amenities in the hotel were very limited. They don't have a restaurant - there was a menu to order food after 5 in the lobby but they only had 2 items available and only beer, no wine or cocktails.
The pool was small & crowded and noisy from the highway & they only had a few chairs.
The good news is that it's across the parking lot from the Ontario Mills Mall which has everything a person could ever need!
Self
4/10
Poor
23 Jun 2026
Lisa
Air conditioning was not working properly, room smelled musty, elevator broken, shower head didn't work right, and shower leaked. It was so run down.
4/10
Poor
22 Jun 2026
Tsz Fung
The room was fine. However, the negative part of this experience was that a hotel staff decided to call our room at 5:20am regarding an error from check in. When confronted, the staff did not do anything to respond to this strict inconvenience. This call absolutely ruined our stay and made it uncomfortable. If you are looking for a big room, it’s your hotel. But if you want good service find somewhere else.
Family_with_children
10/10
Exceptional
19 Jun 2026
Shirley
Love it
Family_with_children
10/10
Exceptional
16 Jun 2026
Denise
Once we got the correct room everything was excellent.
The only thing missing was Guests weren't able to grill food outside.
Family_with_children
10/10
Exceptional
15 Jun 2026
Roberto
I did not like the staff attending breakfast. They were rude, as they didn’t let me get a piece of muffin at 10:02 am
Friends
2/10
Poor
09 Jun 2026
Fady Fouad
The room wasnt clean
Self
4/10
Poor
09 Jun 2026
Payshia
Lack luster experience. We had to move rooms because the first room had a terrible smell and black mold spores growing in the shower. The staff had a hard time responding to simple requests for towels and toilet paper. Additionally, the rooms weren’t well maintained; torn couches, worn wood, extremely tarnished and rusted towel racks, dirty irons, old AC units.
Partner
10/10
Exceptional
02 Jun 2026
Marie
Hi everything went great! Staff personnel and the breakfast was excellent!
Family
6/10
Pleasant
01 Jun 2026
Melissa
Tv didn’t work the whole stay . When we went down to get coffee there none made when we asked staff he said ok and stood on his phone and never refilled it. No parking we had to park across the street at mall . Little things hopefully they can work on
Friends_and_family Family
10/10
Exceptional
30 May 2026
Delfino
Perfect
Partner
4/10
Poor
29 May 2026
Willie
Breakfast was good.
Family
10/10
Exceptional
27 May 2026
James
The room is big and clean.
Partner
4/10
Poor
27 May 2026
Marco
This property is not at Hyatt property standards. Thank You
Friends_and_family Family
10/10
Exceptional
25 May 2026
Angela
clean and very nice staff that works here, lots of parking, and they have breakfast every morning.
Pet
4/10
Poor
21 May 2026
Nichole
Air went out during the night. Maintenance was quick to fix it in the morning but still sucked it went out. Also, the water pressure for the was absolutely horrible.
Self
10/10
Exceptional
21 May 2026
Ricardo
I would stay there again!
Self
6/10
Pleasant
19 May 2026
Mandi
It was okay, my room smelled like food so that was gross but overall I had such a bad migraine from the smell of spicy mayo in the room I had to check out a little early. Other than that it was so so. However I did get soap cause my soap was empty and they gave me a used refilled bottle that had mold on the pump so that frustrated me. Thats just gross.
Partner
4/10
Poor
17 May 2026
Christina
Dirty sheets, called front desk and I had to change them myself. Graffiti inside the closet, nasty breakfast.
Family_with_children
8/10
Excellent
17 May 2026
Uditt
Stains on couch/carpet. Edges on fabrics frayed. Bedding and bathroom clean. One of two elevators permanently out of service. Housekeeping uses remaining passenger elevator. Desk staff super friendly
Family
6/10
Pleasant
16 May 2026
Stephanie
Stayed for one night for a family of 4. Although the room was big enough with a living area, the layout was off. Bathroom sink is facing king bed, which makes sleeping at night awkward as the lights are right in front of the bed if u need to use the bathroom. It’s carpeted around the sink also, which is kinda gross. Please wear sandal, shoes or socks at all times. The carpet is extremely dirty. Wore socks in the room, and being there for only about 30 mins, bottom of my white socks were black. A bit moldy in the shower floors (wear sandals when showering). Only one elevator was in service. So it took forever to get to the 5 floor. Leaving our floor took about 15 min, because it was always full and leaving with all luggages, stroller and family was a struggle. Also, it stopped on every floor. Location was good as it right next to Ontario mills outlet.
Family_with_children
10/10
Exceptional
16 May 2026
Supaporn
GOOD
2/10
Poor
13 May 2026
John
In all the times I have used Expedia, this was the worst experience. The hotel staff did not explain to us at check-in that the State Highway was using the lot across the street for disposing road materials from night operations. Dump trucks unloading debris and taking material back to the construction site all night long. As you could imagine, getting sound sleep was impossible. The solution from the staff was to leave one set of ear plugs on the desk (which would have been useless). With the limited occupancy that night, they could have put everyone on the opposite side of the hotel away from the noise.
In addition, another first for me, I had to hold the toilet seat up every time I relieved myself. Other problems included only one working elevator, a room and bathroom in need of refreshing, and no shampoo in their dispenser (it could have been the dispenser was broken).
In all, I recommend Expedia take this hotel off your site. Hyatt stole my money, plain and simple. I know I will not ever use another Hyatt again. Since I live near a flagship Hyatt and have regularly played golf there a couple times a year, have had family stay there when visiting, and eaten at their restaurants, I assure you their loss of revenue from me, my family, and business will far exceed this petty theft. Completely irresponsible.
6/10
Pleasant
10 May 2026
Rosario
One of the elevators is out of service and it is a big inconvenience.
8/10
Excellent
05 May 2026
cynthia
the rooms were spacious, the staff was amazing, the only issue was one of the elevators was out of service, which made for a long wait to get to the 6th floor.
Family_with_children
6/10
Pleasant
04 May 2026
Scott
We just stayed overnight, but this hotel seems a little worn down and tired. It was probably amazing in the early 2000,s but it seems like they are trying to get as much out of before having to spend any money. The whole hotel seemed a little run down and dirty. Only one elevator worked and the other was very slow. Lines of guests waiting to get to their floors. The room was a good size and the bed was comfortable, but again, the room seemed dated and a bit run down. Moldy shower with rust on the towel rack. A/C had a moldy smell when blowing.

Staff were nice, breakfast was pretty good (coffee was cold), gym is small with limited equipment. Fine for a quick overnighter, but there are many other hotels in the area that might be worth looking into if you want something a little more updated and clean.
Friends_and_family Family
10/10
Exceptional
04 May 2026
Eliot
The rooms were clean. The staff was friendly and professional.
8/10
Excellent
29 Apr 2026
Quentin
Could use some updates to the rooms and property.
Self
10/10
Exceptional
26 Apr 2026
Amy
I love the size and location of the hotel. One of the elevators were broken and the shower pressure isn’t good.
Family_with_children
10/10
Exceptional
26 Apr 2026
Charles
Everything was awesome!
Highly recommeded!
10/10
Exceptional
24 Apr 2026
ODRAREG
GREAT STAFF AND CLEAN ROOMS I HIGHLY RECOMMEND THIS PLACE TO STAY. THANK YOU.
Self
10/10
Exceptional
23 Apr 2026
Charles
Awesome.
Great value.
I’ll be back
Self
10/10
Exceptional
20 Apr 2026
Rechelle
Rooms were nice n clean. I didn’t like one elevator was down so u had to wait awhile
Partner
2/10
Poor
18 Apr 2026
Carrie
We came to check in and they had no record of our prepaid reservation thankfully hotels.com staff got us a new stay in a nearby hotel it was for no additional charge but the double charged us for the $150 deposit which we will not be refunded for 7 to 10 days. Other than that the new hotel was nice great location clean quiet and after ll a good stay. Thank you hotels.com customer service for helping us.
Friends_and_family Family
10/10
Exceptional
16 Apr 2026
David
Staff took care of us and was on point very clean
10/10
Exceptional
14 Apr 2026
Mian
Good breakfast free parking courteous staff
Family_with_children
6/10
Pleasant
11 Apr 2026
Rafael
Breakfast was average and parking was fine
Partner
10/10
Exceptional
07 Apr 2026
Angela
always stay here always clean
10/10
Exceptional
07 Apr 2026
Efrain O
Good location next to the mall.
Family_with_children
8/10
Excellent
07 Apr 2026
kwang
Facility is not clean
Partner
10/10
Exceptional
05 Apr 2026
Tim
The staff was wonderful.
Partner
10/10
Exceptional
31 Mar 2026
Enoch
Wonderful.
Friends_and_family Family
4/10
Poor
31 Mar 2026
Jorge
Room had no microwave, it said sofa bed there was only the sofa, it was not a sofa bed, restroom had hair in the walls of the shower, will not book here ever again.
Family_with_children
10/10
Exceptional
28 Mar 2026
Alvin
Yes
10/10
Exceptional
25 Mar 2026
Katie
Great stay.
10/10
Exceptional
25 Mar 2026
Kaitlynn
Just got done with my 3 day stay here with 16 students as we came to attend a conference. The rooms were clean and hotel was very accommodating! Would stay here again!
Business
10/10
Exceptional
19 Mar 2026
Jorge
Room was very clean and the breakfast is super good
Self
8/10
Excellent
18 Mar 2026
Thomas
Good breakfast, one elevator broken and the other one is extremely slow, room was spacious but with quite a few marks and rips and blemishes throughout
Friends
10/10
Exceptional
17 Mar 2026
RICHARD
Great location, good breakfast. Only con would be that only 1 elevator was working
10/10
Exceptional
16 Mar 2026
Fazlullah
Its a great place
Self
4/10
Poor
16 Mar 2026
Robin
The furniture had stains on the couch. The walls are worn and scratched. The heating and air conditioning is a bio hazard.. the smells and fumes were really bad and you cannot open the windows. TV did t work and the front seat did now how to fix it.
We didn’t stay for breakfast, didn’t look appetizing.
Partner
4/10
Poor
10 Mar 2026
Henry
When check in after 1 hr room still not available, staff said check in time is 3:00-6:00pm.
10/10
Exceptional
10 Mar 2026
Oscar
clean rooms, reasonable price.
8/10
Excellent
10 Mar 2026
Grace
Lots of options for breakfast. They offer paper plates to take your breakfast to your room or actual plates to dine in the lobby, which is pretty small and can get pretty crowded. It's a short 5 minute walk to the mall if you're attending an event there. Our room was nice and spacious with a couch, decent size mini fridge, and an additional sink.
Partner
10/10
Exceptional
09 Mar 2026
Roshawn
Yes
Family_with_children
2/10
Poor
07 Mar 2026
Michael
Horrible customer service, property ran out of clean towels.
10/10
Exceptional
01 Mar 2026
Crystal
Our weekend stay was perfect! It was quiet and staff members from front desk to maids were very sweet. Everything was clean and our room had the perfect amenities. Comfortable bed and shower was perfect. Thank you Hyatt we will be back
Partner
8/10
Excellent
27 Feb 2026
Raul
Everything was good. Just had one issue with a clogged toilet. I feel that it should have been dealt with before the room was rented out.
10/10
Exceptional
23 Feb 2026
David
everything was good
2/10
Poor
23 Feb 2026
Leo
I've never been one to complain but I guess there is a first for everything. We booked this location specifically because there was a bar in the property. It was the saddest thing I've ever seen. 2 seats at the registration desk with 5 beers available! Simply a joke.

Location next to the freeway was very loud. Plumbing sounds rattled through the walls constantly. One of the two elevators were not functioning. The one that was working was slow and bumpy.

The receptionist joked about the \"sad\" excuse for a bar, while mentioning that we dont even want to know how mush a water costs!

The only good thing about this stay was that it was limited to one night.
Partner
10/10
Exceptional
22 Feb 2026
Yakelin
Everything was great. The comforter had yellow stains but clean. Its ok. Other than that. The walls were thick enough for us to not hear any noise around especially in the morning when the maintenance comes to other rooms to clean. We were very pleased. Definitely coming back for future stays in Ontario. Check in and out was fast and smooth. No complaints about anything.
Friends_and_family Family
6/10
Pleasant
21 Feb 2026
Susan
The location of the hotel was great. The rooms were a little outdated, but we were told the hotel would be going through a remodel soon. So maybe it will be better? The hot water seemed to be having issues getting hot during our stay. It would be lukewarm at the highest temp. But it was possible that they hotel was fully booked at the time? It did get a little better each night we stayed. The front desk staff were extremely friendly and accommodating! Props to them!
Partner
2/10
Poor
16 Feb 2026
Danyell
Used to ve my favorite Hotel. Staff was great the condition of my room gave Motel
Friends_and_family Family
10/10
Exceptional
16 Feb 2026
james
Super clean and nice staff
Business Self
8/10
Excellent
16 Feb 2026
Rayann
Very friendly staff. One elevator was broke so wait time foe one elevator was a little long a few times. The couch had stains and was torn. But overall very clean
Partner
10/10
Exceptional
15 Feb 2026
Selena
Everything was perfect
10/10
Exceptional
06 Feb 2026
Denis
Rooms were great, and stuff is very friendly.
4/10
Poor
05 Feb 2026
Aydin
The staff was pleasant but the hotel was vest outdated and not sorth
8/10
Excellent
26 Jan 2026
Jefferey
Clean, comfy room, friendly front desk, great breakfast options.
Elevator was very slow and there was only one (one was out of order), and the card machine was also out of order at checkin. Also only one ice machine between all six floors.
But overall it was worth it and we’d probably stay again.
Business
2/10
Poor
25 Jan 2026
Maqsood
Our bathroom leaked and no one cared. Called front desk stopped by too but no one came
Leisure Family_with_children
8/10
Excellent
25 Jan 2026
Felicia
Room was great, super clean. Only thing the air conditioner wouldn't get cold but otger then that the stay was great. You can never go wrong with staying at the Hyatt.
Leisure Family_with_children
8/10
Excellent
24 Jan 2026
DaJuana
Spacious room and the heater was working 😊
Partner
6/10
Pleasant
23 Jan 2026
Nidal
‏the bed is not that comfortable, and the staff is not too friendly
Business_and_leisure Self
8/10
Excellent
22 Jan 2026
DENA
Upon Checking In Computers Were Down. A bit of a wait but Staff was informative and pleasant.
One Elevator was broke which was a bit inconvenient. Rooms are spacious and clean!!
Easy Freeway access!
10/10
Exceptional
11 Jan 2026
ROBERT
Great spot, clean and friendly
6/10
Pleasant
11 Jan 2026
Ashton
The room was very outdated. The WiFi was terrible. The TV didn’t work. Shower was dirty. I should’ve stayed somewhere else.
10/10
Exceptional
09 Jan 2026
Salem
Hands down
10/10
Exceptional
09 Jan 2026
George
The staff at this location was the friendly and courtesy at all times.

It was enjoyable to stay at this location
Business
6/10
Pleasant
05 Jan 2026
Kimberly
The noise from the construction across the street was intolerable! Who wants to awaken to beeping noises coming from construction trucks? I was so upset that I got out of there as quickly as I could on my departure morning! How long will that construction take place? I enjoy staying at your hotel when i visit the area.
Leisure Family
4/10
Poor
03 Jan 2026
William
Room smelled like mildew no power outlets by beds the staff was great.
Friends_and_family Family
6/10
Pleasant
26 Dec 2025
Victoria
The rooms are pretty worn out. Staff was great!
Leisure Family_with_children
4/10
Poor
26 Dec 2025
Carlos
Very run down hotel. Cheap matress and smelly rooms with no microwaves or fridge...hole in the carpet.
Leisure Family
10/10
Exceptional
24 Dec 2025
Angela
always a great place to stay very friendly breakfast every morning I recommend this place
Family
10/10
Exceptional
18 Dec 2025
Annette
Great staff, beautiful room and made us feel very comfortable.
Friends_and_family Family

Location & surroundings

Hyatt Place Ontario/Rancho Cucamonga
4760 Mills Circle, Ontario, United States

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Hyatt Place Ontario/Rancho Cucamonga

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