Name: Rodeway Inn Ontario Mills Mall
Address: 4075 East Guasti Road, Ontario, 91761, US

8/10

Excellent

08 Jul 2026

Cynthia

Needs better maintenance of in room ac

Self

2/10

Poor

28 Jun 2026

Emilia

I cannot recommend this property.

I booked through Expedia and contacted Expedia directly before arrival to inform them that we would be checking in late. The hotel acknowledged the late arrival and indicated that our room would be held.

When we arrived, we were informed that our room had been resold. We then spent more than an hour trying to resolve the issue with the front desk. Unfortunately, the staff member assisting us was rude, condescending, and unwilling to take responsibility for what happened.

The situation became even more upsetting when the hotel suggested placing us in a smoking room despite being told several times that my son has asthma. Offering a smoking room after being informed of a child’s respiratory condition showed a complete lack of concern for our family’s well-being.

The hotel ultimately refused to refund the money for the room they failed to provide. We were left stressed, frustrated, and forced to deal with a problem that should never have happened in the first place.

A confirmed reservation should be honored, especially when the hotel has been notified in advance of a late arrival. This experience reflected very poorly on the property’s management and customer service.

Family_with_children

2/10

Poor

21 Jun 2026

Danesha

There were holes in the bedspread and shower curtain. All the surfaces were dirty (tables, walls, sink, headboard, bathtub) and had to be wiped down with cleanser and Lysol wipes. The refrigerator did not get cold. They argued with me to get 2 sets of towels when the reservation was for 2 people claiming the face towel and hand towel was enough. I had to argue to get more than a half roll of toilet tissue that was left In the room. There was no ash tray even though it was a smoking room.

Partner

2/10

Poor

16 Jun 2026

Sherma

I stayed at the hotel for two nights. During my stay, I gave my used towels to housekeeping and requested a clean set. Instead of providing fresh towels, housekeeping returned the same towels after apparently placing them in the dryer.
I then took the towels to the front desk and requested a new set. Unfortunately, the front desk associate responded in an aggressive manner and stated that the towels looked like I had already used them. I explained that these were the towels housekeeping had given to me as \"clean\" towels.
This experience was both disappointing and unacceptable. I have attached a photo of the towels that were provided to me as clean.

Self

2/10

Poor

01 Jun 2026

Jason

Rats on the property and in the room. when we requested to be moved to a different room, the staff were abrasive and would not help. Checked out early and booked a different hotel. never again

Partner

10/10

Exceptional

31 May 2026

Miguel

Everything was good very clean I liked

8/10

Excellent

22 Apr 2026

Joel

Estaba buena pero cuando llegué no había agua

Self

2/10

Poor

16 Apr 2026

Jorge

They have the worse customer service!! There not even professional at all !! The don’t even bother to hear you out with your complaints. Their rooms are filthy, dirty.

Partner

2/10

Poor

14 Apr 2026

gaje

Refused to let me stay there due to my vehicle only Hotel I've ever seen and or heard of that does not let you park on site nor is there parking around anywhere the staff was extremely rude and had no supervisor to speak to or had on site or was willing to call them when Expedia tried calling them to get me a refund they refuse to answer

Business Friends

2/10

Poor

04 Apr 2026

Enrique

You get what you pay for

Friends

2/10

Poor

03 Apr 2026

Hartwell

Room was in bad shape. Dirty, smelly, noisey and bathroom falling apart. I would ask for a full refund but they did not want to help. Worst room I have ever had.

Self

2/10

Poor

29 Mar 2026

Ashley

I honestly do not recommend this place. Staff was rude. We were told check in was any time after 3pm, which we showed up to the property at almost 5pm and the lady at the front desk said our room would be ready in 2 hours. What’s the point of a reservation and a check in time if that’s not the case. Room smelled horribly like cigarette. Would not be staying here again.

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

Cynthia

comfortable stay

8/10

Excellent

23 Mar 2026

Latrisha

The property most definitely needs some upgrades, new towels and bed linens. Noise of the train that passes through. But overall the stay was ok.

Family_with_children

2/10

Poor

14 Mar 2026

Nancy

Staff was rude and unacommodating.

Partner

8/10

Excellent

13 Mar 2026

Joaquin

Nice place and convenient.

Family_with_children

6/10

Pleasant

04 Mar 2026

Gonzalo

No anymore, just seevice pets certificate

Partner

6/10

Pleasant

25 Feb 2026

Jhonel

The remote of tv is not working and we can’t use the tv.
the beddings is dirty and a lot of holes.

Partner

2/10

Poor

01 Feb 2026

Manuel

Requested non-smoking, and room smelled like either it was smoked in or they outside of the room and still comes in

8/10

Excellent

28 Jan 2026

Jacqueline

The room was clean, the bed sheets not so much there was even cigarette burns on them I had to go to a local Walmart to buy a sheet and a small blanket to lay on. The area sketchy a lot of weirdos in and out of rooms all night.

Partner

8/10

Excellent

06 Jan 2026

Graham

Room was clean, good shower and AC, no bugs, but the towels smelled musty. And loud train and ghetto area. Fine for a night.

Business

10/10

Exceptional

03 Jan 2026

lucinda

The room was old and dirty roaches smashed on wall the floors where dirty

Partner

2/10

Poor

31 Dec 2025

Daisy

I had a late check in and i rang the bell for more than an hour until someone came out annd the deposit was ridiculous qt $50!!! They were obviously racist because i was latina. Then they didn’t give me my deposit till 5 days later! Also my room had no blankets! Staff is rude!!!

Leisure Partner

8/10

Excellent

29 Dec 2025

Arturo

Decent & clean

Business Self

2/10

Poor

27 Dec 2025

Xavier

The whole experience was terrible

2/10

Poor

25 Dec 2025

Jason

When i got there they only had one room with no heater in it. Was not informed of this until check in. Did not end up staying there. I would like a refund.

Leisure Partner

2/10

Poor

21 Dec 2025

Theodis

Did not end up staying there…called the hotel to explain that my wife and son would be checking in because plan got adjusted and I was not able to a company them on the trip. The lady I spoke w informed me that it wouldn’t be possible to allow them to check in if I wasn’t w them-when attempting to see if there was anyway to alleviate the situation-the lady I spoke w was rude; was not accommodating at all-would not even attempt to resolve the issue and ultimately hung up on me as a result. I was not aggressive in anyway nor rude yet that’s how I was treated. In the end my wife and son had to go get another room and these people still charge me for a room that they wouldn’t let us use. So no not enjoyable trip and I would not ever suggest this hotel again

Business

8/10

Excellent

19 Dec 2025

Hasan

Room decent, tv/internet iffy, staff chill, wall sconces(lighting) horrendous, bathroom/linens good…

10/10

Exceptional

06 Dec 2025

Freddie

Clean room.

10/10

Exceptional

22 Nov 2025

LIBERTY

STAFF IS LIKE MY FAMILY!

10/10

Exceptional

21 Nov 2025

John

Good

2/10

Poor

18 Nov 2025

ayub

THEY NEED TO IMRPOVE THE BEDSHEET CLEANELESS AS THE WAS A BUGS BELOW THE BED SHEET

Self

2/10

Poor

16 Nov 2025

Alejandro

Everything is old no blankets, dirty, the toilet didn’t stop

4/10

Poor

16 Nov 2025

William

The shower headed was spraying water out, toilet paper holder was missing, cigarette burns in bedding, had to ask for a coffee maker for one of the rooms, tv (232)kept having to program before use. The window screen was all tore up. People asking for drugs..

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Mayra

The pillows and bed are super comfortable:)

2/10

Poor

10 Nov 2025

Morgan

Bad area

4/10

Poor

06 Nov 2025

LAMA

Trains noises

10/10

Exceptional

06 Nov 2025

alma

Very clean and staff was friendly

10/10

Exceptional

04 Nov 2025

Kimberly

Room was doable for the night stay.

Friends_and_family Family

6/10

Pleasant

04 Nov 2025

Staicia

Room was clean. Asked for a non smoking room but got a smoking room, but it wasn't too bad. Notices said pets were not allowed but there was a dog in the room next to mine that barked all night into the morning.

Self

2/10

Poor

04 Nov 2025

Uriel

This place was nasty! First off bed had cigarettes burns, and I get it I got a smoking room because what was left. But burns on bed come on at least change the blanket. What’s purpose of leaving a deposit if they don’t use it to fix what someone else did. Second the tv was working just same channel. I wasn’t planning to watch marathon or something just something to have on but not even local channels. Worse place I been to and I been to “ghetto” hotels and they at least had some class to it.

Business

10/10

Exceptional

01 Nov 2025

Jose

Everything was great. Staff was amazing and the room was clean and wonderful.

Business

2/10

Poor

30 Oct 2025

Sharelle

It was horrible everything service people rooms bedding not clean! Just horrible

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

LIBERTY

SERVICE is SUPERIOR at Rodeway Inn Ontario Mills!

The staff is here is like my family! I've been staying here for 2 years and everyone knows me and I know them and they go out of their way to make sure I'm safe and have what I need !! TYSM Rodeway family! THEY ARE WORTH IT if you're looking for SERVICE as your #1 need!

Business

4/10

Poor

13 Oct 2025

Maxwell

Staff didn't care that a smoke detector was chirping all night in the room. A reputable place would actually care about their guest's comfort.

2/10

Poor

06 Oct 2025

Bassey

NOT SOOTHING DIRTY AND DRAWERS WERE TORN AND DELAPIDATED, ROOM WAS FILTY

Business

6/10

Pleasant

22 Sep 2025

Rolf

This is one of those places you just book to crash in bed and up next morning. It's just a cheap bed for a night and I did not expect anything else.

8/10

Excellent

21 Sep 2025

Cynthia

Very good

Self

10/10

Exceptional

20 Sep 2025

Saul

The ac here is COLD the beds are comfortable the pillows are small except 1 regular one it has there is a mini fridge and a microwave the rolling chair has seen better days ALSO it is near a train track so if u can sleep with that noise than enjoy it here also has a vending machine outside with a ice machine down the block is a gas station for car or semi and in the store its packed with food and clothes.

Business_and_leisure Partner

10/10

Exceptional

20 Sep 2025

Cynthia

Good

Business

10/10

Exceptional

19 Sep 2025

Jose

👍

Business Self

4/10

Poor

14 Sep 2025

Michael

My toilet didn't have a handle it had a string to flush it took forever to fill up

8/10

Excellent

05 Sep 2025

Alex

Hotel was located near the airport

Leisure Self

6/10

Pleasant

31 Aug 2025

Jennifer

Towels were stained, no water in vending machine room smelled like cigarettes. It was okay for just a one night stay. Noisy because of train

10/10

Exceptional

29 Aug 2025

LIBERTY V

I LOVE the staff but obviously, they could have better clients who are more respectful. and CLEANER

2/10

Poor

27 Aug 2025

Richard

The property caters to truck drivers. If you prefer staying at a 4-star hotel, then this property is not the right fit. One of the sheets had a tear, pillow cases were unchanged, smelly. And there was a cockroach.

Leisure Family

4/10

Poor

23 Aug 2025

Lionel

Never cleaned the room

Business Self

10/10

Exceptional

08 Aug 2025

Solo aka Richard

Great service and clean

Business Partner

10/10

Exceptional

28 Jul 2025

Daniel

Nice, quiet, clean all around good place to stay

Business

2/10

Poor

28 Jul 2025

Rivest

Don’t room here.

2/10

Poor

23 Jul 2025

Yuko

Trains running right next to it all the time. Too loud to sleep.

2/10

Poor

25 Jun 2025

Shirley

The parking sucks the ac in our room didnt work and if u wear makeup dont use their towels they charge u

Leisure Partner

10/10

Exceptional

29 May 2025

Candice

Always very very clean and cockroach free. A little noisy because of the train and the trucks. But that's okay just bring earplugs. You guys need to put a little bit more chlorine in the pool.

Leisure Self

6/10

Pleasant

28 May 2025

fredy

very nice

Business

10/10

Exceptional

20 May 2025

Phillip

Hallways smelled like smoke, you could smell marijuana coming from the rooms. The people staying at this hotel made me feel very uncomfortable. A lot of homeless and drug addicts in the parking lot.

10/10

Exceptional

19 May 2025

Javier

The lady that helped me she was AMAZING

Business_and_leisure Family

8/10

Excellent

13 May 2025

Ruth

Bad looking furniture

Furniture are old and peeling and curtain on windows falling apart.

Self

10/10

Exceptional

11 May 2025

Candice

I've stayed here three times and it's always very comfortable and clean.

Leisure Self

2/10

Poor

03 May 2025

Lucia

When came up to check in, I tried opening reception door. Attendant was standing behind desk just looking at me. I seen their was an outside window so I motioned her if I go to it but she just stood their looking at me. Finally after more than a minute she finally motioned me over to the window but still proceed to ignore me for another few minutes before she asked me if she could help me. When I finally checked in she just have me back my id and card with the room key. I had to ask her which way did I proceed for my room and that's all I didn't even get a check out time reminder. Price is good but I don't tolerate rudeness.

Leisure Partner

2/10

Poor

20 Apr 2025

Hector

I feel ROBBED

Awful! I checked in and due to an input error, I lost my reservation as I was to check on the wrong day. They validated that it looks like an issue but since I didnt chexk in, I had no room. I never got a ca frkm the property regarding check in the night prior which has been my experience when Ive been late checking in which I could have resolved and ony choice was to pay full prices again. This was upsetting amd disappointing. The manager, Mr. PATEL, even mentioned that since I didnt show up by 10pm, rhey rented the room out so they made money on a room that was rented. UNETHICAL BUSINESS PRACTICE! Hotels.com was also unwilling to assist.

Self

8/10

Excellent

13 Apr 2025

Candice

Besides the screaming teenagers at midnight till 3AM everything was great, the rooms are super clean,Parking was good, I will stay here again.

Leisure Self

2/10

Poor

07 Apr 2025

Austin

Very rude checking me and I chose not to stay with the hotel due to the attitude I received

2/10

Poor

03 Apr 2025

Saira

Completely unsafe we got out of there and slept on the street in a good neighborhood. People always knocking on the door and getting my kids scare. Not safe for single mothers.

Family

10/10

Exceptional

02 Apr 2025

Vanessa

Love staying here

2/10

Poor

01 Apr 2025

Jessica

The rooms smelled like smoke, there were very unsafe people standing on the stairs watching everyone unpack their cars, there was a Loud dog that would NOT stop barking for hours even tho It says not a pet friendly hotel, the floors were so dirty they kept leaving our feet black so we had to wear shoes out of the shower. I approached a house keeper while she was cleaning the room next door and they don’t even have mops in their cleaning carts. They kept deactivating our room key, we’d have to walk to the front desk each time to get reactivated, & once we told them we got locked out (we left the new key in the room) and all they asked was what room number and without any verification they gave us a key. Anyone could have just said our room number, gotten a key and entered our room. The staff was NOT friendly or helpful. There’s no phone to call front desk, the TV was the size of a laptop and one of the pillows they gave us wasn’t a pillow. It was a pillow cover stuffed with bed sheets. This morning when we woke up to check out, it smelled really bad like manure outside.
We have stayed here before but it’s never been this bad. Never coming back again.

Leisure Friends

2/10

Poor

31 Mar 2025

STEVE

Ine of the worse hotels i have ever been in ! There is mold in the room…! It smelled like cigarettes big time ! The AC smelled like a death trap of mold air the most disgusting smell ever ! I felt i was going to catch an STD OR SOMETHING..!!! The pool was tottally disgusting!..! I was better off going to a motel 6 it would of probably been better ! For the price of this hell hole it should not be $200 plus dollars!! Ridiculous..!!!

Business

2/10

Poor

31 Mar 2025

Brandon

Management yelled at us and said he didn’t want us here after we asked him to extend our stay one more day then over charged for everything

Leisure Friends

8/10

Excellent

26 Mar 2025

john

location matters

this is a good clean motel. it is not located in the ontario mills mall but next to the TA truckstop, but that was not a problem, noise-wise. there is nothing next to it that is walkable for food.

Friends_and_family Family

4/10

Poor

25 Mar 2025

Gerry

Next to a major truck stop and train across the street.

4/10

Poor

23 Mar 2025

Lisa

Not that great for the price

The place was dirty at check in and we had to ask for blankets

Friends_and_family Family

2/10

Poor

18 Mar 2025

Ashley

Fucc this hotel

So the hotel decided to not give me my deposit back because I was on my period and I stained the towel slightly. This is no way to treat a guess women or women and we get a period. So the fact that I’m being judged and withheld my money is ridiculous. I will never stay here again!!!!!!!!!!

Self

10/10

Exceptional

08 Mar 2025

Todd

The surrounding area is a little seedy, and feels a little unsafe, but the staff were great, the room was very nice, a little grimy on the floor but relatively clean, overall a great stay though. Very convenient location, especially if your are a truck driver. The noise is to be expected in this location. You are right next to the train tracks, an airport and a truck stop. But none of that bothered me.

Business Self

4/10

Poor

07 Mar 2025

George

I asked for another towel was told they usually charge for another!!!

8/10

Excellent

06 Mar 2025

VIRGILIO

I liked the freeway was very accessable.and that you could easily continue the trip that you mught be on .

Leisure Partner

2/10

Poor

06 Mar 2025

James

Staff was extremely rude. Room never cleaned I will never recommend or stay there again.
Makes me not want to book with Expedia

Business Self

8/10

Excellent

20 Feb 2025

Darren

Just slept here run down faucets leaked all night but clean and relatively safe

Business Self

2/10

Poor

18 Feb 2025

Laurie

Not a nice place to stay

Unable to stay as published pet policy was inaccurate.

Business

10/10

Exceptional

14 Feb 2025

VIRGILIO

Tgey are kool

Leisure Friends

10/10

Exceptional

13 Feb 2025

Vanessa

Very clean

Self

6/10

Pleasant

10 Feb 2025

Chen Kin

Stagnant pool pf water in the bathroom with rings of stain is very unsightly and unhygienic!!

8/10

Excellent

03 Feb 2025

Brittany

Nice place

Leisure

2/10

Poor

02 Feb 2025

Laura

Very loud

2/10

Poor

23 Jan 2025

Maria

👎👎👎

Hotel was dirty and falling apart they keep ur deposit if u use the towels

Friends_and_family Family

10/10

Exceptional

21 Jan 2025

Blanca

Good place

Business_and_leisure Family

6/10

Pleasant

06 Jan 2025

Alexis

Ehat i didnt like was that the water would leak out the tub due to the curtain being ripped.

2/10

Poor

04 Jan 2025

Jassmine

Don't go

Very under kept

2/10

Poor

04 Jan 2025

Kevin

Worst motel in ontario

I did not have a towelk un my room, i asked management for one but never received it. The crowd of homeless in the parking lot made it dificult to relax.

Business

4/10

Poor

29 Dec 2024

Ron

Not exactly what i was looking for

We pulled into the parking lot and decided not to stay. The busy truck stop next door and train tracks right across the street, not to mention the condition of the property did not give the best impression of comfort or safety. Hotels.com also listed it as being very close to our intended destination... it ended up being more than 10 miles away.

Partner

2/10

Poor

14 Dec 2024

Sergio

Nasty

Family

2/10

Poor

29 Nov 2024

Christopher

Horrible

This hotel was horrible. The AC was broken and very loud. The shower was dirty with dirt all over the floor. The bed was uncomfortable. The pillows were uncomfortable. The service was horrible. This place is a really bad place to stay.

Business