TownePlace Suites Ontario Airport

6/10

Pleasant

12 Feb 2026

Sunnie

The staff was so awesome and sweet! We were there for a funeral and they were very accommodating to our needs! What I thought was a negative were the rooms they were outdated and basic for the price ! Over the years Marriott has went downhill . I honestly wouldn’t stay at a Marriott hotel again . The only reason it’s not 1 star is because of the staff.

Leisure Partner

8/10

Excellent

23 Jan 2026

Shawn

Clean room. Friendly staff

Business Self

6/10

Pleasant

02 Jan 2026

Kheya-jayne

We recently stayed at a hotel in Ontario, and unfortunately, our experience was quite frustrating due to several issues with the amenities.

The bedding was a major concern. Our daughters had to sleep on the mattress from the living room couch because there was no suitable place to put the main mattress on the floor. That couch mattress had exposed springs and was very uncomfortable, causing our children to wake up with aches.

In the kitchen area, the microwave was installed in a way that it couldn’t open fully due to the wall placement. Although the hotel provided a smaller microwave, it wasn’t suitable for larger meals. Additionally, the oven was placed next to the refrigerator without proper ventilation, making the kitchen extremely hot and unsafe for our kids to be around when the oven was in use.

To add to the inconvenience, we had to keep the oven door open while cooking because the sheet pans provided—and even those we bought ourselves—did not fit inside. This made it difficult to prepare meals, especially during something like a Christmas dinner, and was simply not the level of convenience we expected.

In summary, these issues made our stay far from comfortable, and we hope the hotel takes this feedback seriously. We’d rate the experience a 3 out of 5, due to the staff being very helpful. but overall, it was quite disappointing for the price.

Business_and_leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Barry

The hotel needs a dedicated security staff and more security cameras. A man dressed in all black knocked on my door at 4:00 am and then disappeared.

Leisure Family

10/10

Exceptional

22 Dec 2025

Barry

Friendly staff

Leisure

10/10

Exceptional

03 Nov 2025

Carl

Clean rooms. Everything was great,my wife & I were very satisfied

Leisure Partner

10/10

Exceptional

21 Sep 2025

Sarahi

Place was very clean and also very spacious. Hotel offered a lot of commodities and was very close to a lot of walkable food places.

Leisure Family

8/10

Excellent

17 Sep 2025

Cheryl

The room was nice and clean. The cleaning service was every other day. Worked out well for my needs

Leisure Family

10/10

Exceptional

03 Aug 2025

Lisa

I really wish that there would be a little more breakfast options meaning different types of eggs

Leisure Family

10/10

Exceptional

14 Jul 2025

alphonso

The staff was very helpful. The facility and rooms were very clean

10/10

Exceptional

14 Jul 2025

Brenda

Great location and very clean

Leisure Partner

8/10

Excellent

13 Jul 2025

Betty

Great staff and nice area.

10/10

Exceptional

27 Jun 2025

Mary

Staff was exceptional and accommodating. Hotel was maintained well.

Leisure Family

10/10

Exceptional

09 Jun 2025

Dorena

Good

Partner

10/10

Exceptional

06 Jun 2025

Joseph

The staff at this hotel are very nice and professional. Was there for a family emergency and they were very helpful.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Joseph

The staff at this property are very nice and professional.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Jennifer

The hotel is well maintained with great customer service along with free breakfast at a very reasonable price!

Partner

6/10

Pleasant

19 May 2025

Betty

Dining options.

Business_and_leisure Partner

10/10

Exceptional

19 May 2025

Valerie

Great location

Great location near shopping and many restaurants. The staff is friendly and caring. The bed was very comfortable.

Self

10/10

Exceptional

13 May 2025

Betty

Friendly staff.

Business_and_leisure Partner

10/10

Exceptional

07 May 2025

Joseph

This property is clean and the staff is outstanding

Friends_and_family Family

4/10

Poor

29 Apr 2025

Carlos

Found two dead bugs on carpet

Business

10/10

Exceptional

28 Apr 2025

Gabriela

My Go-To Hotel Thanks to Their Incredible Team!

My favorite hotel with my favorite staff! Brana and Maria are both absolutely amazing — they always go above and beyond. They’re quick to solve any issues and always make me feel welcomed and taken care of. Truly the best!

10/10

Exceptional

10 Apr 2025

David

Good place

4/10

Poor

06 Apr 2025

Dave

The TV remote had sticky keys and didn't work. Someone must have spilled a drink on it. Went to the desk to get a replacement. They said they had not replacements. Not sure how that could be a good business model. No TV remote replacements for a medium sized hotel. Also, they had an ice machine, but no ice buckets. I had to ask about this and was given a thin plastic bag for the ice. That was all they could find. Staff was helpful, but seems that the site was managed poorly.

Business Family

10/10

Exceptional

29 Mar 2025

Betty

The staff was efficient and helpful. The room was large and comfortable.

Business_and_leisure Partner

10/10

Exceptional

03 Mar 2025

Daniel

.

10/10

Exceptional

20 Feb 2025

Christina

I just love it there the. Rooms always it my standards I would rate them the highest there great.

Leisure Family

2/10

Poor

02 Dec 2024

Fernando

Horrible

Horrible front desk out. This hotel definitely needs help, especially on a holiday. They need someone who knows what they're doing. I was not able to check into my room two times. I had to book again on hotels.com another error and nobody could help. It's a simple fix. I figure if you're able to prove receipts. The actual debit card multiple IDs. It should be something that can be fixed right there on the spot. However, that was not the case. I had to spend another almost $500 for a room for one night to get my family out of the cold

Friends_and_family Family

6/10

Pleasant

14 Nov 2024

Dave

Conscientious

10/10

Exceptional

20 Oct 2024

Jw

This has become a regular place for me and my husband. We love it. Zero complaints. Crystal at the front desk really was great. She went above and beyond to make sure we were happy and comfortable. We were probably driving her crazy but she was amazing. Definitely we would recommend. Great place to stay

Leisure Partner

10/10

Exceptional

13 Oct 2024

Jw

This place has been great. The staff was amazing and so warm and welcoming. And attentive. Me and my husband have now stayed twice and will again. Its quiet, so clean and comfortable and perfect location. I highly recommend. We love it!

Leisure Partner

10/10

Exceptional

06 Oct 2024

Jw

This place was great. So clean and quiet and the location was great. Would definitely recommend

Leisure Partner

10/10

Exceptional

22 Sep 2024

Kathryn

Room and hotel are as advertised. Room was clean and fresh smelling. Well stocked kitchen. Friendly and courteous staff.

Friends_and_family Family

6/10

Pleasant

26 Aug 2024

Lenise

Bathroom doors can inadvertently be locked. We were locked out of the bathroom at 2 am and the staff told us that we would have to come downstairs to use the restroom because maintenance was not available at that hour. The other alternative the staff gave us was to try picking the lock. For the two-bedroom suite, there were only two trash cans, and both were too small.

Leisure Family

10/10

Exceptional

15 Jun 2024

Angela P.

We had a great stay , thank you staff who were very helpful and made check a quick and easy process

Leisure Family_with_children

10/10

Exceptional

17 Mar 2024

Rita

Clean and comfortable. Friendly, helpful staff.

Leisure Family

8/10

Excellent

14 Feb 2024

Michael

had problem with sink in bathroom, mentioned it right away, dealt with it ,wasnt anything major,just an inconvienence

Leisure Self

8/10

Excellent

07 Feb 2024

Jose

Good

6/10

Pleasant

31 Jan 2024

Verified traveler

Found a bed bug

The place was not bad. However, on my last day, as I was getting ready to leave. I saw a big bed bug crawling across a pillow. I spent the rest of the morning and early afternoon doing laundry as to not bring any bed bugs home with me.

Self

8/10

Excellent

28 Nov 2023

Sarah

Safe, quiet, comfortable.

Leisure Family_with_children

8/10

Excellent

22 Aug 2023

Christian Todd

Staff was excellent, rooms were a little older, but clean, bed was so-so, but location and dining options were great!

Leisure Family_with_children

4/10

Poor

04 Aug 2023

Doug

not a good area surround the immediate hotel

Business Self

4/10

Poor

11 Jun 2023

Verified traveler

Needs attention

The staff was very accommodating and kind, but the room left much to be desired. The bathroom had ants, a hole in the drywall, and ponded water in the tub that never drained. The tub was so bad that both my daughter and I fell. I sprained my wrist and bruised a knee. Also, the carpets were sticky and badly worn.
These issues were brought to the attention of the front desk upon departure.

Friends_and_family Family

8/10

Excellent

08 May 2023

Verified traveler

Hotel was clean and the room was perfect for our needs. Only downside was how thin the walls seemed at times and the beds were not as comfortable as i would have hoped. But overall the stay went well and I would stay here again in the future if need be.

Friends_and_family Family

6/10

Pleasant

24 Apr 2023

John

Since last i stayed here it has surely gone down hill…

Business

10/10

Exceptional

03 Apr 2023

Antoinette

Location was good and room was cleaned

Leisure Family

10/10

Exceptional

02 Apr 2023

Chris

Nice clean hotel in a great location.

Leisure Family_with_children

2/10

Poor

29 Mar 2023

Nicole

After traveling for 8+ hours, hotel member told me that they cancelled my reservation without any warning. Didn't receive a phone call or an email out of common courtesy. My friends and I had to call around to different hotels just find somewhere else to stay. Worst customer service I've ever experienced.

Friends_and_family Friends

8/10

Excellent

09 Mar 2023

Tamera

Comfortable stay...would stay here again if in the area.

Leisure Family

10/10

Exceptional

28 Feb 2023

Taniesha

The room was clean and clean staff pleasant

Business

10/10

Exceptional

23 Feb 2023

JAMES

Nice location big clean rooms

Leisure Family

10/10

Exceptional

03 Feb 2023

titilope

I liked that the room was clean, well stocked, quiet and the property is in a great location for food, fun, shopping, and the highway.

Leisure Self

8/10

Excellent

31 Jan 2023

MELANIE

The staff was very welcoming and accommodating. I forgot to request a handicap-accessible room. The front desk representative was able to secure a first-floor room for which we are very grateful!! The room was spacious and comfortable. The breakfast was wonderful. The only negative we experienced was a noticeable stench in the room. We tried air fresheners, however, that didn't work. I imagine the cleaning crew had tried to remove it as well. Other than that, it was a really nice pleasant stay.

Leisure Family

10/10

Exceptional

23 Jan 2023

Paula

CONVIENT AND CLEAN, WHAT I LOOK FOR MOST IN A SHORT HOTEL STAY

Leisure Family

10/10

Exceptional

14 Jan 2023

Roman

Will Stay Again

Spacious rooms, has the essentials, great location. Property is a lil older but well maintained, kept clean, and staff are friendly

Business

10/10

Exceptional

02 Jan 2023

Andrew

All staff was extremely helpful and kind. Clean rooms and nice area.

10/10

Exceptional

16 Dec 2022

Josehine

Very Clean, Very Hospitable, Very Helpful

I had booked at another hotel I'd never been to before, I arrived at about 11:00 pm, it looked very unsavory, lets just say I drove away. I got to a safe place and booked at TownePlace Suites Ontario.
I have back issues and driving, sitting for hours leaves me in much pain. I got to the hotel after 11pm and could barely walk into the office.
Maria (the gal working the counter) was so helpful, I was in so much pain I had to sit so she came to me to get my card and DL to check me in, then gave me a room right down the hall so as to get to a bed as soon as possible.
The room was very clean, everything was clean...frig, everything in bathroom clean, carpet, everything was great.
The breakfast was good, I wanted my bacon cooked more, the gal working the kitchen didn't hesitate at all, she good some extra bacon and brought it to me.
The oatmeal bar was full of all kinds of goodies making it a full meal in its self.
I travel alone a lot, I felt very safe and was so comfortable that I have booked four more stays there for next month.
Thank you very much for your hospitality.

Self

2/10

Poor

03 Nov 2022

Joy Bautista

The location is great close to my family, food and shopping. I planned to book a longer stay, but I didn’t even last a night. I checked in late. The front desk was welcoming and she was quick to checked me in. I was given a room with beds unmade, slept in, dirty towels were on the bathroom floor. Then, I was moved to another room and the bed covers had strange stains. I felt disgusted seeing one filth after another. I left and checked out the next day and the manger charged me pet cleaning fee without my consent. I would never book again nor recommend it to anyone.

Pet

2/10

Poor

20 Sep 2022

Verified traveler

Double charged for the room. Failed to fix mistake in timely manner.

Business

8/10

Excellent

19 Sep 2022

Bunline

Elevator was really slow

Leisure Partner

10/10

Exceptional

05 Aug 2022

Carlos

It’s a great hotel, the reception staff are very friendly

Business_and_leisure Family_with_children

8/10

Excellent

02 Aug 2022

Patricia

Good sta

Leisure Family

10/10

Exceptional

02 May 2022

Bonet

Great location, tons of shopping and complimentary breakfast after a long night is always a plus. The full kitchen is a great amenity to have. Felt like a timeshare unit but overall 10/10 definitely visiting this property again in the near future.

Leisure Friends

10/10

Exceptional

31 Mar 2022

Janice

Great Stay

We had a great stay at this location. I have no complaints about the hotel... Everything met our needs and was perfect. I love the idea of having a kitchen in case we wanted to cook. Area was nice and clean. Lots of options for places to eat. We will definitely be staying again. I would highly recommend.

Friends_and_family Family

10/10

Exceptional

27 Mar 2022

sherri

great hotel, i would like to visit again

Leisure Partner

10/10

Exceptional

01 Mar 2022

Beatrice

Only issue we had was there was no daily maid service we called to get fresh towels they never sent them after a second call and 45 minutes later I had to go find someone other than that great place to stay

Friends_and_family Family

10/10

Exceptional

01 Feb 2022

Shannon

Outstanding experience

The room and service were amazing. The staff was very courteous and helpful. The room was spacious and very comfortable. My only suggestion would be to replace the couch in our room. The couch was worn and a little uncomfortable. The head rest was also in need of repair. When you sat down, everyone fell to the middle.Even saying this, the couch did not detract from the overall experience. We will definitely stay here again.

Friends_and_family Family

4/10

Poor

31 Jan 2022

Kevin

Lacking beds

Basically I reserved two beds and when I arrived hey said they only had one bed rooms available.

Business

10/10

Exceptional

04 Jan 2022

Brianna

Lots of good food places are around here.

Leisure Partner

10/10

Exceptional

29 Dec 2021

Angelica

The room was very nice but are toilet fled there was no heater

Business_and_leisure Family

10/10

Exceptional

27 Dec 2021

Tina

Friendly and courteous staff. Barnesa (I think that was her name) was very professional, she provided us with masks and communicated the COVID guidelines for the state of CA. The rooms appeared very well sanitized and clean.

Leisure Partner

10/10

Exceptional

26 Dec 2021

Erica

Really nice comfortable stay. Very clean, and descent breakfast. Friendly staff. The room was very close to pictured we stayed in a studio double Queen.

Friends_and_family Family

10/10

Exceptional

18 Dec 2021

Dezia

The Breakfast and suite style

Leisure Partner

4/10

Poor

02 Dec 2021

PATELISIO

The hotel smells like a motel. The smell of the rooms are worse. Unfit for a Marriottt

Leisure Family_with_children

4/10

Poor

01 Dec 2021

Sarah

The pull out bed was bent, and no supply
of extra blankets.

Business Family

10/10

Exceptional

16 Nov 2021

Dusty

Comfortable beds simple rooms

Leisure Family_with_children

10/10

Exceptional

08 Nov 2021

Barbara

We were staying for a family memorial. Everything there was great

Friends_and_family Family

4/10

Poor

01 Nov 2021

Andrew

We started off in a 2 br suite. It was great till our toilet flooded and we had to switch rooms. We didn’t get switched to another suite which sucked because thats what we paid for.

Leisure Friends

6/10

Pleasant

18 Oct 2021

Sheila chua

Our stay is great, with a full kitchen, no serveware, plates are not microwavable

Friends_and_family Family

10/10

Exceptional

09 Oct 2021

Linda

The staff was very friendly beginning with check in, to those serving breakfast, and even the housecleaning staff.

Leisure Self

8/10

Excellent

03 Oct 2021

Daniela

For the price and what it was needed for this location was perfect ! It was a two bedroom suite with a full fridge, stove, oven, dishwasher, microwave. It was totally worth it., comfy and roomy.
I’m usually over look there little things the only thing I didn’t like is that inside the drawers next to the bed there were used tissues (Ew) and a hand towel (mega ew) lol so gross meaning they did not fully clean properly and that’s pretty disgusting it being used tissue and towel next to the bed ! And in one of the rooms there was a drawing made by someone taped behind the door, which is no big deal but again means everything wasn’t fully cleaned out which is important with all this COVID going around.
The elevator also worked when we got there but not when we were leaving for the night I called to let them no and when we came back it still didn’t work even the next day.
Also breakfast included wasn’t too bad, hey it’s free. if you wanna grab some coffee and muffins and their parfait was yummy! All in all it work for what we needed it for a comfy bed nice area close to the Toyota arena and enough room for my family.

Leisure Family

10/10

Exceptional

25 Sep 2021

Verified traveler

Consider this a second home.

The parking spaces are pretty straight forward and close to the entrances. Not only that, there are several restaurants in the same shopping center as the hotel. The complimentary breakfast buffet has a handful of options to choose from and they are well made. The rooms felt like a second home to me. A great bed, a pull out bed from the couch, and a little kitchen. The kitchen comes with a few appliances and a nice fridge too. The lamps by the bed come with USB ports which is really nice and handy. The smart TV is really nice with crisp images. The bathroom is spacious and comes with plenty of towels. I will definitely try to stay here in the future.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2021

Christopher

Great place to stay, even got a upgrade!

We stayed here for the weekend for a festival in San Bernardino. Upon checking in, we noticed there were a lot of eating areas around the hotel with plenty of parking to accommodate. We were greeted and told that our room was available for an upgrade which included a kitchen and a pull out bed. Our room before did not include a kitchen but had two beds. Service and cleanliness were great. The only problem was the pullout couch that was provided to us. The springs in the bed were horrible and when you lay down it wasn’t comfortable at all. Maybe we should’ve kept our other room. If the hotel sees this, it was room 203. Please fix this for your next customer because my back hurt the next day.

Friends_and_family Friends

4/10

Poor

21 Sep 2021

Hector

I liked that it was near Ontario Mills. But I disliked that I was charged twice due to the persons mistake. Cheap slow elevator

Leisure Partner

4/10

Poor

20 Sep 2021

Trinna

I booked my stay over 2 months ago and when I called the hotel to see if my group and I can check in early, they notified me that they changed our room without notice. We went from a 2 bedroom suite to a 1 bedroom suite. It would’ve been nice if they emailed their patrons when changes are made. Other than that, the FOH, Levina, was very pleasant. She lowered our rate and provided my group and I with a roll out bed for the inconvenience. Though we were downgraded to a smaller room, the room was still quite spacious. The hotel was also very clean and provided us with complimentary breakfast meals!

Leisure Family

10/10

Exceptional

09 Sep 2021

Cynthia

I am in a wheelchair, and they were always more than happy to stash my wheelchair for me so that we didn’t have to load it in the car or take it back up to the room. When I would come back and my son wasn’t with me, they were happy to bring it out to the car for me. That was very much appreciated.

Friends_and_family Family

10/10

Exceptional

30 Aug 2021

Jacqueline

Awesome staff!!!

Leisure Friends

8/10

Excellent

26 Jul 2021

Verified traveler

I did not like this hotel it smelled like weed as soon as we walked in the room

Leisure Family

8/10

Excellent

09 Jul 2021

Verified traveler

I like it the space and the bed was good. The only thing i didn't like was the shower because a cockroach was there.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Jul 2021

Aaron

Hotel love

It was great

Partner

6/10

Pleasant

27 Jun 2021

Verified traveler

Not enough staff to assist with issues, in the room missing silver ware & utensils, paper napkins missing tv remote, key card not opening pool area.

Leisure Partner

10/10

Exceptional

13 Jun 2021

Verified traveler

I absolutely loved this hotel! The room was basically a small apartment. The two bedrooms were perfect for our stay. My parents came with us and had their own room with their own t.v. I loved the fact that it came with a full kitchen, including a refrigerator, stove, dishwasher, microwave, coffee maker, and dishes! It even had a sofa and dining table. The hotel and our suite was very modern and up-to-date. Usually, the advertised pictures looks better than the actual room, but my experience was the opposite. The hotel is located in a shopping center surrounded by so many dining options. And across the street is an even bigger shopping mall with a Starbucks and ATM. It is the perfect location for a hotel. Plenty of parking, as well. And we were able to see our cars from our room. Can’t wait to go back!

Leisure Family_with_children

10/10

Exceptional

09 Jun 2021

Verified traveler

Very clean and inviting!

Leisure Family

10/10

Exceptional

08 Jun 2021

Kathleen

Exceptional service at check in to accommodate our need for a larger suite! Thank you so much!!!

Friends_and_family Family

6/10

Pleasant

22 Apr 2021

Verified traveler

I really like the fact that it has a kitchenette. Able to cook our own food. But not crazy about how they care for each room when you stay multiple nights they gave us a hard time to clean the room even with this coved-19 going on you would think they would disinfect the room everyday. But that's not the case We were told if you stay more than one day we clean it every 7 days.

Friends_and_family Family

10/10

Exceptional

21 Apr 2021

Verified traveler

The best part of this stay was the very helpful woman at the front desk-Jessie. She went above and beyond her duties to make us feel welcome and make our stay extra amazing! The rooms were spacious and clean. The location was great and there was everything we needed within walking distance. And we got great rates for the rooms through Expedia! Highly recommend!

Friends_and_family Family_with_children

2/10

Poor

11 Apr 2021

Augustine

Horrible service!

Room was never available when arrived. I showed them my confirmation number but still no help and they turned us away. Horrible customer service with manager.

Friends_and_family Family

10/10

Exceptional

09 Apr 2021

Verified traveler

Very nicely placed the employees are very friendly n helped

Friends_and_family Family

10/10

Exceptional

05 Apr 2021

Verified traveler

Across the street from great restaurants!