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Extended Stay America Los Angeles Ontario Airport
Ontario - CA · United States
3990 Inland Empire BlvdView location
5.8/10Review score1,005 Reviews
Cleanliness5.4/10 5.4
Service6.8/10 6.8
Comfort6.0/10 6.0
Condition5.2/10 5.2
Neighborhood7.4/10 7.4
Amenities5.4/10 5.4
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Extended Stay America Los Angeles Ontario Airport
The property offers Wi-Fi internet connection in communal areas. This hotel offers 24-hour reception for guests' convenience. Communal areas are wheelchair accessible at Extended Stay America Los Angeles Ontario Airport. Extended Stay America Los Angeles Ontario Airport provides parking for guests' convenience. Additional fees may apply for some services.
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With a stay at Extended Stay America Suites Los Angeles Ontario Airport in Ontario (Arena District), you'll be within a 5-minute drive of Ontario Mills Shopping Mall and Toyota Arena. This hotel is 1.4 mi (2.3 km) from Cucamonga-Guasti Regional Park and 2 mi (3.2 km) from Topgolf.
Make yourself at home in one of the 127 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Kitchenettes are outfitted with microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and coffee/tea makers.
Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
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Special Instructions
An adult age 18 or older must assume all liability for the booking. The front desk is open daily from 7:00 AM - midnight. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Pet fees vary based on length of stay
- Service animals are exempt from fees
- Housekeeping fee: USD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Toyota Arena
0.7 km / 0.4 mi
Ontario Mills Shopping Mall
1.7 km / 1 mi
Cucamonga-Guasti Regional Park
2.2 km / 1.3 mi
Topgolf
3.1 km / 1.9 mi
Scandia Amusement Park
3.9 km / 2.4 mi
Regal Edwards Ontario Palace
4.9 km / 3.1 mi
Ontario Convention Center
4.9 km / 3.1 mi
LoanMart Field
5.4 km / 3.4 mi
Bowlero Rancho Cucamonga
5.5 km / 3.4 mi
Kindred Hospital Rancho
5.7 km / 3.6 mi
The Bark at Central Park
7.1 km / 4.4 mi
Schimmel Dog Park
7.3 km / 4.5 mi
Victoria Gardens
7.7 km / 4.8 mi
Graber Olive House
8.4 km / 5.2 mi
Pacific Electric Trail
8.4 km / 5.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 127
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry service
- LaunderetteExtra charge
- Smoke detector
Show 10 more facilities & services
- Hotel safe
- Lift access
- Restaurant
- Meeting room
- Outdoor freshwater pool: 1
- Game roomExtra charge
- Spa centreExtra charge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size BedSTU.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING BED NON SMOKINGSTUDIO • KING BED NON SMOKINGSTU.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO TWO DOUBLE BEDSSTUDIO • TWO DOUBLE BEDSSTU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO TWO DOUBLE BEDS NON SMOKINGSTUDIO • TWO DOUBLE BEDS NON SMOKINGSTU.2D-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.2D-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: STU.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityExtended Stay America Los Angeles Ontario Airport
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Extended Stay America Los Angeles Ontario Airport
100
reviews shown
Manuel
The place was dirty, the room smelled like weed. Not like the pictures!
Jennifer
It's okay for the price. It's an upgraded Motel 6. The staff was super friendly and helpful. It's in a good location to the freeway that's always a plus for me. The smell from the resturaunt next store is amazing.
Herlina
The hotel is okay but there is no room service that clean our rooms during our stay.
Jenean
This hotel is disgusting. The moment you drive into the parking lot it looks dirty. As you are checking in the lobby it smelled like weed.. badly..hotel is old and outdated. Reeks of weed. Hallway floors had holes underneath the rug, and felt like I would fall through. Smells horrible. the rooms are old and outdated smells horrible.. the bed was hard as a rock. I paid online 145 .. this nasty hotel is not even worth 5.00.. stay away from there … Unless you like ghetto.. the vibe I got from this hotel was unsafe, gross, dirty. pay extra and stay elsewhere .. I wish I can get a refund
Michell
They have bed begs
Robert
The room was very big and had a full size fridge and kitchen area. Also had a microwave. The bed was very comfortable surprisingly. There is no real breakfast even though it says it does, there was only oatmeal, nutrigrain bars, coffee, and muffins. Parking is not great because there was a concert and they let people pay to park there at the hotel even though they are not guests. There is a lot of parking spot but you have to park in the back.
Debra
. Room wasn’t clean good
brenda
Very Sketchy
Dave
Horrible and dirty
David
It was mid ngl not trash but not like fire either no cap on god it’s mid like aight humble it’s got a stove tho so fire fridges are like normie crib aight just needs a low taper fade and its spiffy bruv
Yolanda
Nice please for a quick stay. Low price
Ryan
Shower head leaked, toilet did not flush. Hotel smelled terrible. Loiters out side drinking alcohol.
I’ve already talked to extended stay manager.
I’ve already talked to extended stay manager.
Danyelle
The room was clean, the staff was very helpful. The kitchen was clean however they ran out of the courtesy supplies to cook. And all I had was the coffee, which was good.
gaje
Wonderful staff great stay would recommend coming back
toimbie
I was there for less than an hour and checked out for my safety. No one should subject themselves to such a filthy, unkempt gabbage of a place. The pictures are not a true reflection of what the place looks like.
Nina
Check in went really smooth front desk personnel very friendly and helpful. Had a great stay will be returning soon.
Jenny
The continental breakfast was a granola bar or a muffin and coffee
The kitchens had no supplies but you could check them out from the front desk for a fee. If I would have know prior I would have brought a few of my own supplies.
The room was terribly dirty and the toilet clogged right after check in but we were told to come and get a plunger to remedy it ourselves.
The only good thing was the front desk dtaff was friendly.
The kitchens had no supplies but you could check them out from the front desk for a fee. If I would have know prior I would have brought a few of my own supplies.
The room was terribly dirty and the toilet clogged right after check in but we were told to come and get a plunger to remedy it ourselves.
The only good thing was the front desk dtaff was friendly.
Manuel
This place is the worst! An absolute DUMP!!! From roaches, to torn carpet, leaky and terrible faucets, moldy restroom/shower, stains everywhere, semi clean towels, abandoned vehicles in the parking lot, smoking in a non smoking section and people being loud throughout the night! An absolute let down!
April
Great location, close to stores, gas staion, freeway, shopping etc.
Staff was super nice and friendly and they had a room for me early.
The property could use a little upgrades but overall room was clean.
Staff was super nice and friendly and they had a room for me early.
The property could use a little upgrades but overall room was clean.
Rodney
Its not a menu for breakfeast the serve the minimum which is little snacks and some oatmeal, as for cooking all you have to do is ask front reception and they will give you everything you need to cook.
Dianne
Ac didnt work right, elevators broke
Jacqueline
It was not clean and the lobby smelled like dog
Meagan
Staff is always friendly and very accommodating
Daniel
Clean rooms
Tameko
This place is terrible and disgusting. Ran down motel, roach infested, roaches all in the hallways before you get to your room and then it’s hella roaches in the room. Refrigerators are horrible and was leaking water my entire stay, drug addicts hanging outside and in the hallways and the manager Amber is rude. Someone is always starting a fire, fire alarms always going off at 4:30 am because someone lit a candle and burned the bed up so everyone had to evacuate. This place deserves no Stars at all and need to be shut down immediately.
Meagan
First room I was given smelled like smoke but they immediately switched my room. Second room was stuffy and had an old mildew smell. I also found a few bugs crawling on the wall next to the bed.
Terrance
Room was filthy. Stains on the bedding, shower curtain, and tub. Floor had not been swept. Phone and remote control were disgusting.
Nasty place. Never again.
Nasty place. Never again.
Xiomara
Arrived 2 hours check in time and there wasn’t a room available for us. Hotel overbooked. The bed was broken, the carpet was filthy, there was roaches and we got a rash. Picture of the hotel are not updated
Luis
Room was
Vincent
The entire Hotel felt like a Homeless Shelter, half way house and Drugs everywhere and One of the Dirtiest Hotels ive ever seen in and out. Smells horrible and the room was disgusting. They alow homeless people and drug users to hang out outside lobby areas. Did not feel safe. Will never visit again.
Edward
Stag was great but rooms need a little upgrade
robert
room was fine.
Nathanael
Neglect
Raymond
Staff was very accommodating. Rooms are big.
Anna
The whole rooms smelled of cigarettes, the fridge smells rancid, there was dirt on the walls and on the back board of the bed, the shower was broken, and the chair had a smear of something all on the seat. The back door didn't lock so and one could walk in and there was a Prohibited by Law notice on one of the hotel doors. I also got catcalled by some weird men on the way to my car which was just in the parking lot. This place was absolutely disgusting. Do not stay here.
Keanen
I was a couple of roaches
Reuben
Never had a place have a kitchen before that was pretty neat.
jonathan
The cleanliness of the room was terrible. The table had food crumbs on it. There were stains on the carpet. There was hair in the tub. Overall I was scared to actually stay there and will not be back.
Brendan
You have to pay extra to get a kitchen kit that includes cups and a coffee maker. Was there for one night for a place to stay since my flight landed so late, and will not book here again. Sorry, but I need coffee in my room without paying extra.
Khadejah
Friendly staff
Chad
1
scott
Let's see. 3 AM the first night, the room across the hall was breaking glass and people pounding on the door. 20 minutes later, the fire alarm went off for 20 minutes and the fire department arrived. The next day, the fire alarm was pulled again. Three police cars were present.
The room had bed bugs crawling on the wall as well, but I don't think the police were there for the bugs.
Stay somewhere else.
The room had bed bugs crawling on the wall as well, but I don't think the police were there for the bugs.
Stay somewhere else.
Karen
The staff was very friendly & room was nice. will stay agian!
Antoinette
The room smells like cat piss in the store did not work they kept smoking in a fire alarm kept going off. Cat woke up in the middle of the night because of fire and the alarm kept going off the next day when I try to report how the wrong smell they gave me carpet freshener and the smell stay there there were cat hair all under the bed. Wasted my money going grocery shopping to cook breakfast on Saturday and they're not even use the food because the stove did not work and lack of things and items they do not have
Michelle
First room was still dirty upon check in. Second room I woke up with a roach and its hatched egg in bed with me. I absolutely will not be staying there again. Ruined my birthday trip.
GABRIEL
Never using hotels.com again. No one covered what I went through to stay at the hotel
Brett
Hotel smelled like cat piss everywhere. Hotel keys would barely ever work. People that stay there are super noisy and it sounded like people moving furniture around at all hours of the day above me. Hotel staff was friendly, but definitely never staying here again!
Darrin
The room and the staff were courteous and attended to all my needs
Anthony
Whole point of getting room here was because of the in-room-kitchen and the cookware that was stated to be provided for their guests but after 2 days no effort was made on providing any cook amenities such pots, pans, etc. after several request were made. Also there was no toilet paper or shampoo and when the front desk was called they said come down and get it yourself. Had to go and buy our own cookware.
Armando
This place was infested of cockroaches super dirty.
Alvin
Roaches
daniela
this chain is always my favorite to stay in san bernadino area, its a hidden gem, the staff is always very nice and welcoming, we have yet to stay long enough to use the kitchette but everything is always wonderful here, parking is easy and always available
Suzanna
Property smelled stale and cigarette. Noisy and unsafe.
Pedro
Rooms infested with roaches
Jose
The room as standard as rooms come was clean. Staff was absolutely very helpful
Erika
The place is very filthy! Once you walk inside it has a strong terrible smell. Like old wood house! I couldn’t sleep at night due to the smell. I had to buy a candle to lightening it up all night. Our kitchen was dirty and the microwave had stains and it was rusty. Not safe at all. The windows were dirty. Lots of spider webs and insects and the curtains seems they haven’t been washed in decades. This hotel needs full renovation. I would not recommend this place at all. Nothing like the pictures shown.
Brian
I like how it’s not like traditional motel or hotels. It has amenities like a microwave and a fridge in the room. Which is awesome in my opinion.
Chad
Parking was easy. They don’t clean rooms frequently.
Chad
Parking was easy to find..
Damon
Terrible service from the night person in charge
This was a terrible decision, I booked my room just before midnight and 35/40 min later I called as I was driving there and the lady that answered the phone told me I was a no show and she WOULD NOT Check me in even if she could.
I explained to her that made reservation about a hour ago so not sure why should call me a no show. She should’ve realized that the reservation just came through and put the keys to the side for the person that paid to get the room but instead she said and said get your refund from whoever you booked it through and go somewhere else.
I explained to her that made reservation about a hour ago so not sure why should call me a no show. She should’ve realized that the reservation just came through and put the keys to the side for the person that paid to get the room but instead she said and said get your refund from whoever you booked it through and go somewhere else.
Alma
the area no safe
Alona
Very dirty hallways leading to the room. Room with sticky floor. I have to buy swiffer to mop my own dirty room, Lysol to sanitize the room, and Lysol to spray the bad smell inside the room. Lots of hair on the bed, under the sheets. I bought my own blanket since the comforter looks dingy white. Do better!
Martin
The property is poorly maintained, carpets were dirty, room furniture is dated and bed sheets had stains. Also encountered roaches. Not a great place to stay.
Phil
We had a nice time
Sarah
There were roaches in my room, I tried to call the front desk and ask them to switch me rooms and they refused, someone got shot right by my car so very unsafe and I was unable to leave for hours after checkout because of that, it was super loud and the AC didn’t work
Jose
I already have a ticket with customer support on this hotel
Lucy
The halls smell terrible. The room is
Chad
They DO NOT clean your room weekly. You damn near have to begg them to clean it.
Masashi
They put Our booked room to \"NO Show\"
We got this holel very late about 1am. And because of we got late, they put us as \"no Show\", and wasn't able to get a room. After negotiating to Hotel.com online help support for an hour, finally they removed \"no show\" and this hotel was letting us to stay the room we already booked and paid. It took us another extra one hour, so finally we were able to get a room to sleep at about 2am.
Chad
Bad housekeeping service
Housekeeping didn’t clean my room, even though I had been there for a month. They kept telling me my room was on the list to get cleaned. After I demand that my room get clean, then they sent someone to clean it.
William
Llegue después de la medianoche y no me pudieron dar habitación, por el retraso de mi vuelo, pedí otra habitación y no se pudo, así que me fui a otro hotel y perdí mi reserva en el hotel
Adrian
Great staff but overall been biggest disappointment rooms are outdated and roaches where in rooms had bad smell
Diamond
We checked into our room and it was completely dirty, old food left in the fridge drawers in the room. We went to the front they said “oh it was just marked clean” and made excuses of possible things that could have happened. We ended up getting switched to another room and it was a little better of appearance until AGAIN found old food left this time in the bathroom under the vanity and stuff on the walls in both rooms. Overall just not a great experience, and won’t be booking here again.
Jesus
There were roaches.
Brenda
The kitchen didn’t have no coffee maker
Jorge
Bad Hotel
Hotel is in really bad condition. The hallways are scary and very dirty. The bathroom was very tight and the handle fell off when I took a shower. Water pressure is very low.
OLGA
Dirty
Terry
The other lady was nice. But when I pay again for the Sept. 1 to the 5 they were very mean. Don’t like them
Ramanda
The room that I was in was old air conditioner did not work and I seen roaches
Ferooz
Bad place, not clean, poor service,poor quality
ANTHONY
Find a different place
Cockroaches, dirty, no vending machines, no drinks or water. Front desk is real nice
Michael
Third world america
Next to the 10 freeway noisy.
Smells bad…
My standards are not high but american standards are just so low theyre beyond “third world”!
And yes…I am an american but I have travelled all over the world and What you pay for a room in america for what you get is horrible.
Smells bad…
My standards are not high but american standards are just so low theyre beyond “third world”!
And yes…I am an american but I have travelled all over the world and What you pay for a room in america for what you get is horrible.
Janika
Horrible
It’s started rough and ended up horrible. I only needed one night due to an event But once I woke up to bugs in the bathroom Im requesting a full refund.
Tanya
The staff was very courteous and very helpful. Unfortunately, my room wasn’t ready on time, but the staff took care of that and gave us a discount . the hotel needs an upgrade. The carpet needs to be redone and the bathtubs need to be reglazed and repainted.
timur
Lots of bugs and ant in the room
Mark
We had to leave this place was a cracked in. We felt unsafe and we were 20 feet from the highway. It was disgusting. I do not understand why you have this on your website.
samuel
Checked in late from our trip. Got to the hotel very tired. Only to find bed bugs. Do not recommend.
Terry
Nice
Shauni
This was not as advertised. The pool is filled w/ cement. The room had ants, damage, sketchy AC, and 3 week old banana bread (date on package) in the microwave. The kitchen has zero utensils or anything. We were able to ask the staff and got most of the things we needed and said they might get some more the next day or two to come and check back. There is dog poop and garbage all over the parking lot and in common seating area outside. Just know if you’re going to go here this is one of the places that people “live” on government, vouchers, and such. I would like to strongly say that the staff was amazing. They were all very sweet.
Terry
Everyone was nice
Terry
Everyone was good
Verified traveler
They rlly need to improve the cleanliness! It’s ants all around in the room and never left. You can tell the facility is old and most of stuffs not working very well. Smell very bad when u walk thru the hallway.
Teisa
Nice staff
Sydney
4/4.5 out of 5
The hotel was alright. The people at the front desk were really kind. They said the room I had chosen on Hotels.com wasn't available, so they upgraded me to a bigger room.
The breakfast was coffee and granola bars.
I'm not sure if we needing to request housekeeping during our stay to get our room cleaned/towels changed, but we we there 5 days and housekeeping didn't come. Which was ok for us.
The bathroom was very small, when we opened the door, it barely cleared the toilet, and it was kind of difficult to move around/ get out of esp if you were getting out of the shower.
The room had a kitchen, and a pamphlet saying we could order a utensil package with plates, frying pan, etc if we needed it.
There was a good amount of storage in the room, it had Dish TV I think, and it looked like you could plug in a DVD player or your phone if you wanted to watch a movie.
The bed was a little firm, which is fine for me, the pillows were perfect. The bedding was thin, but it was clean. We slept well.
Most of the towels were clean- but there were 2 that looked like they had maybe fallen off the laundry cart because they had black spots/dirt on them.
The hotel was right next to a bus stop, and was within reasonable walking distance to the arena (about 20 min) and about 5-10 min walk from restaurants.
The hotel was pet friendly, and a lot of people had their pets with them.
We felt like the parking lot was adequately lit and safe at night.
Thank you for the comfortable and safe stay.
The breakfast was coffee and granola bars.
I'm not sure if we needing to request housekeeping during our stay to get our room cleaned/towels changed, but we we there 5 days and housekeeping didn't come. Which was ok for us.
The bathroom was very small, when we opened the door, it barely cleared the toilet, and it was kind of difficult to move around/ get out of esp if you were getting out of the shower.
The room had a kitchen, and a pamphlet saying we could order a utensil package with plates, frying pan, etc if we needed it.
There was a good amount of storage in the room, it had Dish TV I think, and it looked like you could plug in a DVD player or your phone if you wanted to watch a movie.
The bed was a little firm, which is fine for me, the pillows were perfect. The bedding was thin, but it was clean. We slept well.
Most of the towels were clean- but there were 2 that looked like they had maybe fallen off the laundry cart because they had black spots/dirt on them.
The hotel was right next to a bus stop, and was within reasonable walking distance to the arena (about 20 min) and about 5-10 min walk from restaurants.
The hotel was pet friendly, and a lot of people had their pets with them.
We felt like the parking lot was adequately lit and safe at night.
Thank you for the comfortable and safe stay.
Arturo
The location of the property is perfect and the staff is great, however the conditions within the rooms are disgusting. Roaches can be seen in the kitchenette’s and bath tubs. I had to cut my stay short due to this.
Loretta
Extended Stay Ontario Great
Molly, Monique and Mona were great front Desk staff for check in, household amenities and check out.
Ryan
Room still had lingering smoke smell. Bed was comfy but won't go back.
Desiree
Friend
Bernadette
You get what you paid for
Front desk was friendly and helpful. We came for a concert and unfortunately, I believe people were smoking weed as my room filled with the smell. It was manageable.
Lorena
Good for the price. The room had a strong smell of cigarettes
Location & surroundings
Extended Stay America Los Angeles Ontario Airport
3990 Inland Empire Blvd, Ontario, United States
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Extended Stay America Los Angeles Ontario Airport
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