Name: DoubleTree by Hilton Hotel Ontario Airport
Address: 222 North Vineyard Avenue, Ontario, 91764, US

DoubleTree by Hilton Hotel Ontario Airport

Ontario - CA · United States

222 North Vineyard AvenueView location

100 reviews shown

4/10

Poor

01 Aug 2026

Anika

The staff were courteous and helpful. However, the property is older and in need of renovation. The carpet throughout the hotel and elevators is visibly worn. The wall to the room was exceptionally long, as it was located in another building far from the lobby. Most importantly, the room had a musty odor. It's probably ok for a night or 2, but the hotel was very average and not worth the money.

4/10

Poor

31 Jul 2026

Soheila

Our room smelled like dirty socks, the room was warm and ac was set on 71+ which was warm for the hot and humid NY weather. Breakfast had 3 choices only and the juice portion was like a shot glass. The only good thing about the hotel was closeness to the TS for those who want to stay in TS or see broadway shows. There was also a loud noise like construction or hammering for the two nights around 1-2.

10/10

Exceptional

29 Jul 2026

Rhiannon

Very nice hotel! Good staff, the only problem was so many bugs in the pool and the spa made it feel like a 1 star hotel from that standpoint, otherwise it was very nice.

10/10

Exceptional

28 Jul 2026

Cedrena

I always enjoy my stay here!

10/10

Exceptional

27 Jul 2026

Francis

Everything is good

10/10

Exceptional

27 Jul 2026

Tonya

Staff was very helpful, close to the airport with free shuttle and easy to access the shuttle area and times.

10/10

Exceptional

27 Jul 2026

Jessica

The double queen room seemed bigger than the average room. It fit all five of us comfortably. The property seems larger than normal, as there are different buildings. They check in desk is very helpful and give you a map. They also provided us with complimentary cookies for the number of people in our party.

4/10

Poor

26 Jul 2026

jeffrey

It was probably the most uncomfortable bed I’ve slept in.

10/10

Exceptional

25 Jul 2026

YI YI

We needed to go to the convention center. This hotel is within a few minutes of walk. Building slightly old but it is very well maintained and managed. Staff is courteous, room is clean, great overall.

10/10

Exceptional

22 Jul 2026

Shelly

Misty’s Lounge had a great band and vibe

Friends

4/10

Poor

21 Jul 2026

Jona

The property itself was really nice and the location was super ideal but the room was super dirty and smelled like mildew.

Partner

4/10

Poor

20 Jul 2026

Harshadbhai

A/c wasn't working I staid 1 night in hot room and ask for discount but front desk told me you had reservations from third party due to that they can't do anything. I think this is very disappointing.

Family_with_children

2/10

Poor

20 Jul 2026

Melissa

the sheets were stained, housekeeping was not very professional when we requested a change and reprimanded the employee in front of us. They did not clean our room the next day even though we requested it at check-in and the day we checked out there was an impaired guest that had too much to drink and the front desk did nothing to keep us safe or remove us from the situation. I will never stay at a Double Tree again.

Family

8/10

Excellent

19 Jul 2026

Wendy

Friendly and helpful staff

Family_with_children

10/10

Exceptional

18 Jul 2026

Rhiannon

Everything was very good except the outdoor pool and hot tub were full of bugs like really bad.

Self

10/10

Exceptional

16 Jul 2026

Lanisha

Beautiful

2/10

Poor

14 Jul 2026

Alma

Old and dirty. Ac not working in room, entire pool area smelled like fertilizer

6/10

Pleasant

14 Jul 2026

Andreas

The Person in the recepción was not very kindful

8/10

Excellent

13 Jul 2026

Ebony

The property was great, rooms were clean and spacious, prime location and the staff was great.

Few pain points was the expense of a simple bacon, egg, hash, brown and toast breakfast being $27 and nowhere to hang your towels in the bathroom close to the shower.

Overall great experience, would patronize again.

8/10

Excellent

10 Jul 2026

Chunbo

the hotel itself was fine, we felt the front desk staff could be a bit more welcoming and enthusiastic. Also, a small issue occurred during our stay: the housekeeping team accidentally took my son's white T-shirt, likely mixing it up with the laundry. I brought this up to the front desk a few times, but it didn't seem to get much attention. I understand mistakes happen, but I hope you can look into this to improve the service for future guests.

Family_with_children

8/10

Excellent

08 Jul 2026

Jessica C.

Hotel was spacious, room was spacious. The only issue was the water of the shower was so light it took a long time to shower through. Room and towel was not very clean, noone cleaned our room unless we asked.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Alex Chor Kin

Room is clean and tidy. A travel kettle will be needed if you want a cup of tea in the room.

Family_with_children

10/10

Exceptional

29 Jun 2026

Miguel

Nice hotel

10/10

Exceptional

26 Jun 2026

Joe

Excellent customer service and room was awesome I am so pleased with everything I will recommend to family and friends and strangers sincerely Joe Lovato

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Derrick

Amazing!

10/10

Exceptional

23 Jun 2026

Toni

Everything was so nice, beautiful hotel

Self

10/10

Exceptional

19 Jun 2026

Lynne

Absolutely gorgeous property. The restaurant was incredible and the staff were so gracious.

Self

6/10

Pleasant

19 Jun 2026

Melissa

Breakfast should be included but was not (nothing included to eat or drink). Room clean but no amenities. Internet poor (cutting out a lot). No smart TV so nothing to watch. Did not attend the bar. All in all the rooms need a complete remodel to make modern and they need to update WiFi and update to smart TV's and include breakfast.

Self

10/10

Exceptional

18 Jun 2026

Brynn

Love the property. Great shuttle service to airport. Room was clean and bed was comfortable. Halls are very quiet. Great restaurant with amazing breakfast omelets. Loved the pool area, too.

Business Self

6/10

Pleasant

17 Jun 2026

Matthew

Bathroom floor filthy.

10/10

Exceptional

17 Jun 2026

Shawna

Nice pool family friendly

10/10

Exceptional

16 Jun 2026

steven

Nice

10/10

Exceptional

15 Jun 2026

Cora

Amazing Customer service, close proximity to the ONT airport. And the most helpful shuttle drivers.

Partner

8/10

Excellent

14 Jun 2026

Glenn

The room, facility was clean, comfortable, staff great. The couple items that were a bit challenging was it took the shuttle pick up an hour to me up and the other was it's a big complex and the signage to get from one area to another was a bit confusing.

Self

10/10

Exceptional

13 Jun 2026

amanda

Check-in was easy. The staff was friendly. I would stay again very close to the airport. Easy shuttle service.

Partner

8/10

Excellent

12 Jun 2026

Rex

The staff tried to be helpful, however, speaking better English would've been more helpful for me. We left before breakfast, so no comment there. The room was clean and comfy.

Family

10/10

Exceptional

12 Jun 2026

karina

Very clean Facility the staff are very nice pool was clean and nice!!! Will definitely come back

Family_with_children

10/10

Exceptional

12 Jun 2026

Douglas T

great location and awesome pool

Family_with_children

10/10

Exceptional

12 Jun 2026

Saw

Close to varieties of restaurants

Family_with_children

10/10

Exceptional

10 Jun 2026

Arquidale

Staff was very pleasant. Room was clean and spacious.

Partner

8/10

Excellent

10 Jun 2026

Eric

We had a few problems on check-in which got resolved.

Business Family

10/10

Exceptional

10 Jun 2026

David

First off we got in on a later flight and called and the super kind shuttle bus driver came to pick us up. Then the check in staff lady was exceptional also. Very kind and supportive of our long journey. We had an excellent breakfast with two super kind waitresses. The entire experience was wonderful

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Heather

Property was nice, got a terrible room not what I reserved so wasn’t happy. Asked if I could get my room I reserved and was told no.

Family_with_children

6/10

Pleasant

10 Jun 2026

Kayla

10/10

Exceptional

09 Jun 2026

Megan

Room was clean, staff was friendly, amenities were easy to find

Partner

10/10

Exceptional

08 Jun 2026

Hugo

Todo estuvo perfecto es el mejor hotel que yo e usado gracias

Friends_and_family Family

2/10

Poor

08 Jun 2026

Angela

This place was recommended to me by a fellow traveler who raved about the location. I will not recommend to anyone and I will not stay there again.
The room supposedly was not ready upon my arrival at 1230pm, but it was a scam to get me to upgrade to the main building for an additional $25 - $35 per night. In hindsight I should have paid the extra to avoid rolling my luggage across 1 mile of carpet including a steep incline. The cleanliness of the room was unacceptable. The air conditioner was broken. The manager didn’t know what time the restaurants open. She didn’t know there were no extra pillows in the closet. Even after all of my complaining, I got a $50 voucher for F&B and never used it because I had to leave the hotel at 6 am every day of my stay and I don’t eat after 7pm which is what time I was arriving back. There was a wedding my first night there and they left a huge mess in the courtyard the following morning for everyone to see - half eaten bananas still attached together, a dirty diaper, a plate of food from the reception. The shuttle driver that starts his shift at 12 am was the highlight of the hotel. The rude receptionist would not assist us to get the Starbucks worker - I was in a hurry to catch an Uber ride. The 2nd room I moved to had a broken door - literally the screw fell out when I opened the door. There was no blow dryer available. The shower was disgusting. The bathroom door was rotted from the humidity. Definitely not worth the price.

Self

2/10

Poor

08 Jun 2026

JORDAN

I arrived around 11:30 at night and was told my room wasn’t ready to wait about 10-15 mins to see if one became available. I waiting and then was told again my room type was not available. I was told I was going to be out in a king room with rollaway bed and the roll away bed didn’t come till the next day around 6:30pm after I had to ask again. I was told I would get a refund for the issues and haven’t received one yet.

Family_with_children

10/10

Exceptional

08 Jun 2026

Lowery

Love this hotel It’s my go to hotel when I’m in the Ontario area

Self

6/10

Pleasant

07 Jun 2026

ambar

The room was clean but there was a musty/smoke smell in both rooms (family suite) making the stay unpleasant and hard to breathe, kicking up allergies. The staff did come in to clean and change out the vent filters but the smell never went away even with the windows left open for hours.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Rene

The first room wasn’t maintain
Bed was old and sagged in the middle
But second room is excellent

Pet

10/10

Exceptional

04 Jun 2026

Frangillen

Great location

Family_with_children

10/10

Exceptional

02 Jun 2026

Mirian

Very convenient location, good amenities, and attentive/supportive staff throughout the facility. I would definitely stay here again with my family.

Family

10/10

Exceptional

01 Jun 2026

jessica

They had everything you would need. Pool, starbucks, bar, nice restaurant and nightclub

8/10

Excellent

01 Jun 2026

Dennis

According to the staff it was sold out but we did not know this, until we made it to the room but it was not the room we prepaid for and booked. According to the front desk clerk she said that they were sold out but did not bother to inform us about it as we checked in and to let us know that they had already given our room to someone else… but I called the front desk to inform them of the situation and that they gave a double queen bed room when we had booked a king suite with balcony room. That’s when she very rudely said well we are sold out and you booked through a third party. But I informed her that I booked weeks in advance and prepaid for my room with the insurance so that nothing happened to my reservation. She then just transferred my call to the supervisor.

Partner

10/10

Exceptional

30 May 2026

Danielle

Clean and beautiful!

Family_with_children

8/10

Excellent

29 May 2026

Thomas

Clean, safe with nice amenities
Nice pool and restaurants on site

Self

10/10

Exceptional

29 May 2026

Elizabeth

Very nice and clean Love being in the pool with my family. Enjoy the restaurant on the bar also the Starbucks. They’re in the property as well. Enjoy my time there with my family. It was my second time going.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Danielle

Everything

6/10

Pleasant

27 May 2026

Chungho

We checked in with Expedia’s pre-paid reservation. The staff found the reservation but neglected the pre-paid part, so still charged the room to our credit card for $250. I found out and told them it’s prepaid with Expedia again. They finally said the charge would be removed but not right away. It’s quite annoying.

10/10

Exceptional

26 May 2026

Nayeli

Everything about our stay was amazing, room was clean, pool was cool. Employees were nice, everything was great about our stay.

Family_with_children

2/10

Poor

24 May 2026

Cristy

They know how to “take” a reservation. They don’t know how to “hold” the reservation. The most important part.

Partner

2/10

Poor

24 May 2026

Joel

Restroom door didn’t lock. Staff were not nice . There were people drinking beers at the pool . Manager was not professional my last time staying there.

Family_with_children

8/10

Excellent

24 May 2026

Dimitri

Room was clean, breakfast available for purchase, clean pool & jacuzzi. The only issue is that housekeeper on our floor didn’t speak any English, she didn’t even understand “towels, please” or “can you only take the trash, thank you”

Family_with_children

2/10

Poor

24 May 2026

Keylin

When we checked in, they asked me if I had vehicles and the girl was nice and didn't charge me for them. I went to the room and I was going to take a nap when I removed the comforter I laid on the bed and felt it wet, and realized the bed was urinated on. I called the front desk and the Ema the head of housekeeping came with another manager lady which was completely rude, she didn't even acknowledge me when I was speaking and bluntly said that she had spoken to the girl who cleaned the room and she said she didn't leave the bed wet. Insinuating it was us who did it. I spoke to the manger of the hotel she heard us and didn't even apologize, and me knowing how hostility works where guests standards need to be met and knowing that as the manager she represents the hotel just signed a voucher and sent us away and also said that the parking was on them. When I didn't have to pay for them in the first place. I felt so uncomfortable because Ema said she didn't have any more mattresses available and there were no rooms I cld be switched to. she bluntly said we could flip the mattress and I gave her a look and she said let me see what we can do they came back my husband was already in boxers had to go to the other bed and wait for them to just take the mattress out and bring another one in I don't know if they switched it or just flipped it. Which is so unsanitary and on top I laid on someone else's urine which is completely disgusting.

Family_with_children

10/10

Exceptional

24 May 2026

Jessica

Very close to convention center lovely rooms clean place !! Loved it will definitely be coming back ;)

Family_with_children

4/10

Poor

22 May 2026

Byron

The AC was not working in our room. It was like a sauna in the room. The outside temperature was 94 degrees that day. I told the front desk girl about it at check out and she didn't even respond, just continued to process our bill. Very poor customer service.

Partner

10/10

Exceptional

22 May 2026

Scarlem

Very neat and clean place just if there something they could do to get rid of old building smell in the room and around the building plus maybe a breakfast buffet included

Family_with_children

8/10

Excellent

19 May 2026

Jocelyn

We stayed here while attending my daughter’s university graduation. We booked a family suite with two bedrooms. The rooms were clean, beds comfortable and linens average. The pool and spa area was lovely along with a small gym. There is a bar, steak house and Starbucks counter for food and beverage options. The hotel is somewhat dated and needs a refresh, but acceptable for a two night stay. Staff were professional and parking easy.

Friends_and_family Family

8/10

Excellent

16 May 2026

Lynne

The steakhouse was welcoming, and the food was excellent. When I went to extend my stay, I was told they were sold out and that there was nothing I could do. I am a Gold member, and I felt utterly dismissed by the lady at the front desk. Worst experience I've had with Hilton staff.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Joel

An older property, but very well maintained and updated. If attending a conference, meetings or banquet, be prepared for very cold temperatures from air conditioning.

Self

2/10

Poor

15 May 2026

Lori

Fleas in the carpet toilet runs phone doesn’t work worst room. I’ve ever stayed in avoid this hotel at all cost!!!

Family_with_children

10/10

Exceptional

13 May 2026

Albert

Evelyn at the front desk did everything she could to make my stay wonderful!

Friends_and_family Family

10/10

Exceptional

12 May 2026

Ricardo

Good

10/10

Exceptional

09 May 2026

Johnny

Comfortable, quiet mostly and very clean environment. Excellent staff and hosts

Self

2/10

Poor

09 May 2026

Bingsong

特别老旧，停车乱收费

Family

10/10

Exceptional

08 May 2026

yicel

The room was perfect. It was clean and smelled good. Noise level was minimum.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Tamara

A bit outdated but clean. Second time staying here and happy both times. Staff are friendly and helpful.

Family

10/10

Exceptional

03 May 2026

noemi

Great area

Partner

10/10

Exceptional

03 May 2026

Isaac

Excellent

4/10

Poor

28 Apr 2026

Yoko

Front desk staff was lovely, but the property itself needs work. Our room had a musty, stale smell, the toilet was broken (though fixed promptly when I asked), and the bedside table had something sticky on it.Gym had no working water cooler or cups. This property has seen better days… Given the many hotels near the airport, I would choose a different spot.

Friends

10/10

Exceptional

26 Apr 2026

Charlene

Our room was very clean & we had a nice view of the pool. Check in was very fast, the desk clerk was super friendly

Partner

8/10

Excellent

14 Apr 2026

Gary Steven

Nice, clean room.

6/10

Pleasant

11 Apr 2026

Tighe

Not sure. I didn’t have breakfast

Self

8/10

Excellent

07 Apr 2026

Forrest

Great staff and amenities. The pool/hot tub and gym were especially nice. Very convenient location to airport/freeway/things to do.

Partner

10/10

Exceptional

06 Apr 2026

Virgen

This is the hotel to stay near the airport, amaizing !

Family

6/10

Pleasant

05 Apr 2026

Nisar

Breakfast had restrictions on what you can order. Only one breakfast item was allowed to order.

8/10

Excellent

05 Apr 2026

Samantha

Clean room, WiFi sign in was a hassle and the shower head kinda sucked. Not the nicest doubletree I’ve been to but not the worst hotel I’ve been to either.

10/10

Exceptional

03 Apr 2026

Eleanor

Clean room with no issues. All staff was friendly :)

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

Thomas

Restaurant / Bar has good food.
Clean and safe hotel.

Self

8/10

Excellent

30 Mar 2026

Elizabeth

If it would only have a mini fridge it would b a ten star

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Nicole

Hotel is nice. The room was nice. Only complaint was the conditioner and body wash in the shower was empty. Great location next to Airport, freeway, and a lot of food places.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Regina

airport shuttle was quick and easy to find.

Self

4/10

Poor

17 Mar 2026

Ashanna

My stay was unfortunate due to housekeeping not following the rules. During our stay, housekeeping entered our room while Do Not Disturb sign was on. Also, the noise ordinance was not in place and our neighbors kept us awake until 2am even after we called.

Family

8/10

Excellent

15 Mar 2026

Chynna

Room was clean big property

10/10

Exceptional

13 Mar 2026

Elizabeth

Yes

Business Friends

6/10

Pleasant

13 Mar 2026

Geanine

My toilet stop up i called for someone to fix it no one never came so hours later i had to call again my toilet didn't get fix til around 3am are later and we had been at the club drinking so we really needed a good running toilet

2/10

Poor

10 Mar 2026

Isabel Anne

Old

10/10

Exceptional

09 Mar 2026

Eva

Very clean and staff very friendly

6/10

Pleasant