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Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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Surestay Plus By Best Western Upland Ontario North
Los Angeles - CA · United States
1191 E Foothill BoulevardView location
8.8/10Excellent1,282 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition8.8/10 8.8
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Surestay Plus By Best Western Upland Ontario North
Enjoy a comfortable stay at our newly renovated, affordable hotel in Upland, California, nestled in the foothills of the San Gabriel Mountains and just minutes from Ontario International Airport.
Our convenient location off Route 66 provides easy access to downtown Los Angeles, Disneyland®, Knott's Berry Farm®, and other popular attractions like Universal Studios and the California Botanic Garden. The SureStay Plus By Best Western Upland Ontario North boasts a welcoming exterior with a fountain and covered lobby entry.
Our dedicated, multilingual staff is available 24/7 to ensure a top-tier experience. Relax in our simple yet comfortable rooms featuring complimentary Wi-Fi, a desk, hairdryer, microwave, coffee maker, and remote-controlled TV. We also offer accommodations with sofa beds, rollaways, and cribs (upon request).
Start your day with our complimentary full breakfast and unwind in the outdoor pool after exploring the area. Guests also enjoy free parking, a 24/7 business center, and an onsite gym.
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With numerous nearby attractions and stunning natural surroundings, our Upland hotel is the perfect choice for your Southern California getaway.
With a stay at SureStay Plus By Best Western Upland Ontario North in Upland, you'll be within a 10-minute drive of Ontario Convention Center and Victoria Gardens. This hotel is 6.8 mi (10.9 km) from Ontario Mills Shopping Mall and 0.5 mi (0.8 km) from San Antonio Regional Hospital.
Make yourself at home in one of the 114 guestrooms featuring microwaves. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
Professional property host/manager
Pets not allowed
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100.00 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Early check-in fee: USD 25 (subject to availability)
- Crib (infant bed) fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
San Antonio Regional Hospital
0.9 km / 0.5 mi
San Antonio Hospital Foundation
1 km / 0.6 mi
Bowlero Upland
2 km / 1.3 mi
Pacific Electric Trail
2.2 km / 1.4 mi
Upland Public Library
2.3 km / 1.4 mi
Baldy View Dog Park
3.5 km / 2.2 mi
Graber Olive House
4.6 km / 2.8 mi
Schimmel Dog Park
5 km / 3.1 mi
Kindred Hospital Ontario
5 km / 3.1 mi
Regal Edwards Ontario Palace
5.8 km / 3.6 mi
Regal Edwards Ontario Mountain Village
6 km / 3.8 mi
Boomers Upland
6.2 km / 3.9 mi
Bowlero Rancho Cucamonga
6.3 km / 3.9 mi
Pitzer College
6.3 km / 3.9 mi
Benacare Medical Center
6.6 km / 4.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 115
- Number of floors (main building): 2
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
Show 13 more facilities & services
- Late Check-outExtra charge
- Wi-fi
- Laundry serviceExtra charge
- Multilingual staffExtra charge
- Hotel safe
- GymExtra charge
- Restaurant
- PhotocopierExtra charge
- Business centreExtra charge
- Fax
- Outdoor freshwater pool
- Breakfast
- Non-smoking establishmentExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room KING SIZE BEDRoom • KING SIZE BED • 28 m²ROO.KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Microwave
- Fridge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
Room KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Room amenities
- Microwave
- Fridge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 28 m²ROO.H6-KG
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- Room
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Microwave
- Fridge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
Room Accessible KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- Room
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6-KG
Room amenities
- Wheelchair-accessible
- Microwave
- Fridge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 28 m²ROO.2Q
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fridge
- Microwave
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
Room TWO QUEEN BEDS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2Q
Room amenities
- Fridge
- Microwave
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 43 m²SUI.KG
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Single bed 80-130 width, King-size bed 150-183 width, Sofa bed
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fridge
- Microwave
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
SUITE KING SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Single bed 80-130 width, King-size bed 150-183 width, Sofa bed
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Room amenities
- Fridge
- Microwave
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO KING BEDSSUITE • TWO KING BEDS • 1 Bedroom • 28 m²SUI.2K-1
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- Sofa bed, 2 × King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
SUITE TWO KING BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- Sofa bed, 2 × King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2K-1
Room amenities
- Wi-fi
- Microwave
- Fridge
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
SUITE TWO KING BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2K
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay Plus By Best Western Upland Ontario North
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Surestay Plus By Best Western Upland Ontario North
100
reviews shown
jose
N/a
Richard
Great place and inexpensive
Abbas
I really enjoy to stay in the hotel,text me if you have any promotions please
Pedro
Clean room, great breakfast, great experience in general
Angela
It could be batter
rodolfo oscar
Habitación limpia y remodelada
Christopher
Great location. Also quiet. Breakfast is filling and good enough to get your morning rolling 😋
Rui
Clean rooms.
Shari
Loved it!!!
Tracie
I got 7 bits on my left leg and 3 bits on the right and one on my left arm..
The room didn’t meet up with the Standard of the area at all and it wasn’t that clean and I had a late checkin so they had plenty of time to clean before my arrival.
The room didn’t meet up with the Standard of the area at all and it wasn’t that clean and I had a late checkin so they had plenty of time to clean before my arrival.
Shaun
Clean and courteous
Juan
Everything was good loved the stay
John
Rooms were nice and gym was also nice with cable machines and free weights. Breakfast was very good!
Anthony
Todos muy amables es limpio y tranquilo
Sharon
Our staycation was amazing close to restaurant shopping etc. very clean and the breakfast was very delicious
Adam
Omg what a find! It’s sooooo clean with wooden floors! No carpets! Beds are super comfortable. Full breakfast with hot items and the best coffee! But my number 1 criteria is always cleanliness and this place was immaculate! Spotless. Safe all around and very quiet too. Just an amazing experience from the start where they gave me two free bottles of water. Huge television in the room and the best shower too! New bathroom! Don’t think twice book it
Joel
Clean room. They need to improve the cleaning—changing the bed linen if you stay for several days, and refilling the soap.
Letty
Great hotel, clean, liked that parking lot was gated.
Joe
Very nice hotel will be back
Brenda
Very clean room
Youngmin
Sylvia (if i remember her name correctly) at front desk was wonderful
Jude
It was great
Heather
I stayed here two nights. The room was very noisy, walls sounded like pipes breaking, water dripping all night. like something was hitting the outside of the room walls. Non stop walking upstairs and loud. Did not sleep well. Room was cleaned however needed work. Old hair tie left in shower, dirty footprints on bathroom floor. Would not stay here again.
Daniel
Very nice hotel, rooms very clean, modern updated, all you need is there, iron, hair dryer, small fridge , microwave, ironing board, great a/c...the breakfast was really good, offered eggs, bacon, sausage, potatoes, pancakes, waffles, toast, muffins, cereals, coffee, juices.....What more could you ask for !... (very nice big screen TV with so many great channels too! )...thanks for a nice night.
K. Lopez. Stayed June 15th overnight
K. Lopez. Stayed June 15th overnight
Margaret
The room was clean and updated.
Guilherme
Good location, clean rooms, and friendly service. Everything was smooth and well organized. Nothing extraordinary, but a solid and comfortable stay overall.
Linda
I don’t travel much but this was one of the BEST Properties I have been to in a long time. Everyone was so nice and it is a very clean environment. I will definitely book it again
Merry
Who serve breakfast is not pleasant , little root
Jennifer
The location is horrible. The main entrance is a two way street so small to get through traffic. The hotel was doing construction where my room was located. Could barely get to my room. Woke up ants in the bathroom and while my kids were playing hide and seek there was a dead roach by the bed with ants. I will never stay there again. No apology when I showed the manager the picture of the roach with ants. When I gave her my room number she already knew I had ants in my bathroom but didn’t even follow up to the message I sent. The guy who check us in was great and helpful. Horrible experience never again.
James
The room was very clean, the staff were very friendly and professional. Breakfast was great.
Samuel
My stay was the most comfortable of hotels I've stayed at that I could remember. Rooms, staff and breakfast were great.
FAITH
The property is very nice. Very clean.
Shaomin
The staff are friendly and welcoming. The room is clean, the bed and the pillows are very comfortable.
Maria Fernanda
Ok
Nicole
I love this hotel. Stay here at least once a month to once every two weeks. The only problem this time was our bathroom had ants. I informed the front desk, ladies and all they said was.I'm so sorry. I really hope that gets taken care of because it's not cool.Why you're going pee having an ant crawl on your foot.
Cindy
Very clean rooms and excellent customer service!
Joshua
Nice simple place. Spread out over a bit of area. Small pool and an ok breakfast. Parking is good so what made us happy. Suite wasn’t to bad. Had good size. Bed felt good. Shower was good. There are little things here that make it a 4 star for what you get. But didn’t feel like to bad a place.
Jacobo
I was very satisfied with everything!
Inesa
I have stayed in many hotels, but this SureStay Plus by Best Western Upland Ontario North was the worst one. The service was very poor. One time, a staff member told me not to leave my plate on the table in the dining area, even though it is their job to clean it. The beds have metal frames, and every time someone touches them, they make a very loud noise. You can hear it all over the hotel, and it was hard to sleep because of it. The room had ants everywhere — on the walls, on the tables, and even in my personal items. I brought expensive skincare products, and by the third day, they were full of ants. When I complained, the staff did not help. They refused to give a refund and instead offered points, which I do not need because I will not stay there again. The room was not cheap. I paid about $500 for three days, and it was not worth it at all. I am very disappointed with Best Western.
David
The room was clean
Brian
Perfect short stay for a work trip
kristen
Breakfast was great! Hot food, lots of options
Todd
The breakfast was wonderful and staff was very friendly.
Merry
need to upgrade for breakfast menu
Shannen A
Excellent staff and place
Trilochan
Need to improve on cleanliness
Sergio
It was average.
Chantell
All was great
Daniel
Hotel needs to update Property pictures. Would of stayed somewhere else.
mesha
The room was clean, the staff were all professional and pleasant. The grounds are well maintained.I have no complaints...
Adam
My family and I stayed in a larger room with two beds plus a fold-out. The smell of cleaning supplies was rather strong and our shoes stuck slightly to the floor (mostly near the entrance). A few minutes after our arrival, we discovered ants in the bathroom; I killed the 30 or so that I could see and used some toilet paper to plug the hole in the corner of the room where they seemed to be coming in. As our youngest needed to get to bed and as I don't like making a fuss, we decided to deal with it. I did, however, notify the front desk of the ant problem and the worker was so nice about it, offering to get us into other rooms. As we already had kids in bed and the ants didn't seem able to get into the bathroom anymore, we decided to stay where we were. Because we had booked through Expedia, the worker wasn't able to refund us our full stay, which was unfortunate. That said, I appreciated her efforts to make things right, as best she could.
The a/c was strong, but the main vent blew air straight at our faces when we were in bed; some might love that, but it was too much for us.
Breakfast included pancakes, waffles, eggs, sausage, cereal, yogurt, etc. It was quite a lot, given the price of the hotel.
In view of the excellent reviews this hotel has received on Expedia, we were both surprised and a bit disappointed by our experience. As my son put it: \"Aside from the ants and the sticky floor, it was a pretty nice place.\"
The a/c was strong, but the main vent blew air straight at our faces when we were in bed; some might love that, but it was too much for us.
Breakfast included pancakes, waffles, eggs, sausage, cereal, yogurt, etc. It was quite a lot, given the price of the hotel.
In view of the excellent reviews this hotel has received on Expedia, we were both surprised and a bit disappointed by our experience. As my son put it: \"Aside from the ants and the sticky floor, it was a pretty nice place.\"
Erin
Very noisy. The other guests were very loud and disruptive. The bed bases were made of metal/tin so whenever you touch it or run it to it it clangs.
Karen
This, the Doubletree and Motel 6 are the only hotels near the Claremont colleges. The Doubletree is a DOUBLETREE that charges like they’re the Ritz. Absolutely ridiculous. We refuse to do it simply on principle. The Motel 6 is gross. So you’re left with this. It’s fine, but not worth what they charge.
1. Breakfast is bad. No fruit. Oatmeal loaded with sugar. Yuck.
2. Workout room soooo smelly. No bikes. Treadmill broken. No mats.
3. Room is fine but hotel very noisy. And massive bright light automatically turns on when you go to the bathroom in the middle of the night. Good luck getting back to sleep after that.
We’re AirBnB’ing next time. Half the price. Just as close.
1. Breakfast is bad. No fruit. Oatmeal loaded with sugar. Yuck.
2. Workout room soooo smelly. No bikes. Treadmill broken. No mats.
3. Room is fine but hotel very noisy. And massive bright light automatically turns on when you go to the bathroom in the middle of the night. Good luck getting back to sleep after that.
We’re AirBnB’ing next time. Half the price. Just as close.
Lara
Breakfast was so great!! Room was clean and updated!
Carmen
Traveled for work. Room was clean, I felt comfortable being in there. The hotel had extra blankets and nice pillows. The provided shampoo, conditioner, and body wash. Parking lot was big, and I felt comfortable parking my vehicle because the parking lot only allows in guest who have key card. A/C worked really well. I didn't use the following services but the hotel had free wifi and room service, and a restaurant attached (which at the time of my stay, it is closed on Tuesdays). I would definitely stay again.
Britton
Perfect. Felt safe and private.
Linda
Kind of a rundown place. Needs a facelift. Staff very nice tho. Mini frig did not work. Had to toss out perfectly good food. Lge gap underneath the door. Afraid of insects coming in. Not sure if I would stay here again.
Lourdes
There must have been a lot of people as there was no food at 8:30 am. They added more food when I asked the person on the back then again after there was no mix for waffles. Person was on her cell phone both times when I went to ask for more waffle mix. We ate but it was later than I expected . as I had to continue on my trip.
Elizabeth
Only the woman checking me in was the bright spot.
Vincent
Clean room
Charlene
More options could be offered for breakfast. Coffee was excellent. Cleanliness of the breakfast area was great. Room was very clean. The hotel itself was quiet.
Sai
It was a quick stay… room was really tiny.
Joanne
I had a 6 day stay. I felt comfortable and safe being a Woman staying by myself. The receptionist Sandra was very professional and very kind and helpful to handle my booking. Excellent customer service. I will return here on my next visit to California from Delaware.
Thank you Joanne
Thank you Joanne
Rita
Everything looked clean and good but we spilled a drink and grabbed a towel to wipe it up and the towel turned black. Then we looked at our feet and socks and they were black.
Mercedes
Could be cleaner, but it was clean where it mattered and great value.
George
Hi
margo
Check in staff was great and the rooms were clean BUT our first room had 2 spiders, the female housekeepers didn’t speak or even smile at all even when standing 2 feet away. Nor did the supervisor (wearing the white shirt) They opened our room door to see if room was empty with us standing in front of the door outside. 2 hours before checkout time. No communication at all to see if it was our room that we were standing right in front of. If you are scared of lizards DO NOT stay in the front section AND THIS PLACE 0 ELEVATORS. Due to the spiders we had to switch rooms immediately which caused us to arrive for breakfast at 10:02 and they would not let us in. How was the lateness our fault???
Lisa
This is a motel. Our room had a stained loveseat and could have been a lot cleaner. Tons of dust behind nightstand. Bugs and spiders present.
Maria
Great place
Alicia
The suite was dirty. There was food and garbage under beds. The bedsheets and comforters were either dirty or very stained. The floor felt like it had never been sweep or mopped.
The pictures of the hotel are deceiving. The suite was small and for 3 women there was only 1 small mirror and it was in the bathroom. There was NEVER hot water to shower at night with.
The pictures of the hotel are deceiving. The suite was small and for 3 women there was only 1 small mirror and it was in the bathroom. There was NEVER hot water to shower at night with.
Priscila
Room was clean, very close to stores and food spots
vidhu
Breakfast is so trash
Christian
Excellent ambiance
Carlos
Very clean and well-maintained. Near a lot of restaurants and close to freeways.
Yesenia
Stayed here for our snowboarding trip to Mount Baldy. It was OK the first room they gave us flooded and so we had to switch rooms but other than that, we didn’t have any other issues. Staff was friendly.
Eric
First room we were in, had a lukewarm shower. They fixed it the next day. Only problem, not hotel issue, but people above us were heavy footed and walked like elephants (family of 5). E asked to switch rooms after putting up with it for two nights.
Second room was good, but once again had problems with the shower—shower head sprayed every direction but what it was supposed to. I also recommend wearing shoes, floors haven’t been mopped in a while and my feet were filthy after walking around barefoot.
Second room was good, but once again had problems with the shower—shower head sprayed every direction but what it was supposed to. I also recommend wearing shoes, floors haven’t been mopped in a while and my feet were filthy after walking around barefoot.
Todd
Nice room, secure parking and good breakfast
Darren
A few ants and clerk was checking me in while on speaker phone with a complaining guest. Not the best look
Beverly
The room and common areas were clean. The breakfast was good, changed a bit every day, they had pancake maker and a waffle maker machine, yogurt, fruit, bagels, mini muffins and toast along with coffee and juices. We used the hot tub which was nice until the winds got crazy and then the pool and the hot tub were full of leaves. We would stay again.
Zachariah
Wells sized room that was clean and tidy. Shower never really got hot and they have automatic lights on a timer in the bathroom that was frustrating. Breakfast was bland and a bit underwhelming compared to many other hotel chains that we’ve stayed at. Overall I’d rate it 4 out of 5 and would certainly stay again if I ever need a nice clean and quiet place to stay.
James
Love this place very nice
Ceara
Pool and jacuzzi could’ve been cleaned. The beds have this annoying flimsy metal box spring that was hard not to not stub your toe every time you approach the bed.
Song Ja
A disappointing property. The reviews seemed great and the area of town was a nice one so I decided to give it a go on a business trip.
Upon check in the property seemed to have many transients in the front and back of property. The rooms and parking are behind a gate that require a key card, which I thought would help with this issue. It did not.
The rooms are updated which I appreciate but done pretty quickly and cheaply. The shower insert crackled and popped as I got in which made it super unsettling. Mold on the bathroom ceiling as well near the shower. The fridge made a terrible vibrating noise that kept me up the first night. I finally figured the source of the noise and turned it off so I could sleep the second night.
The towels and bedding were clean and that was the most important part. Floors need more attention to detail and a more solid mop job.
For a female solo traveler, i would not suggest to stay here. I was on edge for the majority of the time.
Upon check in the property seemed to have many transients in the front and back of property. The rooms and parking are behind a gate that require a key card, which I thought would help with this issue. It did not.
The rooms are updated which I appreciate but done pretty quickly and cheaply. The shower insert crackled and popped as I got in which made it super unsettling. Mold on the bathroom ceiling as well near the shower. The fridge made a terrible vibrating noise that kept me up the first night. I finally figured the source of the noise and turned it off so I could sleep the second night.
The towels and bedding were clean and that was the most important part. Floors need more attention to detail and a more solid mop job.
For a female solo traveler, i would not suggest to stay here. I was on edge for the majority of the time.
Grace
NA
Michael
Room was very clean a spacious. The pillows were soft and comfortable. The whole room had modern look to it. Bathroom was clean. Shower worked well. The gated parking lot helped the area feel safe. The staff was very friendly and they seemed to genuinely care about making my stay as comfortable as possible. The breakfast was great too!
Maria
All of it. Checking in and out.
Nohemi
Friendly staff, nice clean room.
Richard
Good Clean room, Refrigerator, miso wave, iron and ironing board all in the room. Very comfortable bed, great staff and the best free breakfast I have ever had in a hotel.
Mayra
Very clean great breakfast
BERNADETTE
Pleasant and helpful staff.
Floor in room was dusty.
All else great!
Floor in room was dusty.
All else great!
William
Room was clean...
Linda
Room was very clean, staff was very friendly and helpful
Sharif
This is a well kept facility with excellent security. The room we had are spacious and I also loved their restroom. I'll surely be back if I have to stay within the area.
Sharon
Not a fan of all the rooms and doors are facing the parking lot. The room is spacious and very clean though.
Miracle
Rooms were clean, staff was polite with good customer service… I believe due to being close to the hospital there was some sketchy activity…
Samara
Room was cleaned so well out could smell the disinfectant, we did have to air it out when we arrived but I rather a clean room having to be aired out than not being able to tell it was cleaned at all. Kind and helpful hotel staff. Breakfast was not the best but isn't it always at hotels for free breakfast? I like the suite option set up, only thing that did truly make this not a 5 star review was that when we went to grab a second roll of toilet paper you could tell the sink had some water damage at one point which caused the roll underneath to get wet (it was dry but had water damage by the time we got it)
Arlin
The room was nice, clean and spacious. What I didn’t like was on the website they said you didn’t need reservation for their sushi restaurant but ended up they were booked and waitlist was full.
Ishia
Clean room, beautifully lit lobby, restaurant next door, and gated parking. I loved it!!!!
Terry
I just didnt feel comfortable there and the people were to nosy there.
Larisa
Bedsheets looked like they were not changed from the previous stay, smell in the room was very unpleasant. Instead of staying 3 nights we stay only one and if it wouldn’t be our arrival close to midnight in unfamiliar area, I definitely wouldn’t stay in this place even for one night.
Location & surroundings
Surestay Plus By Best Western Upland Ontario North
1191 E Foothill Boulevard, Upland, United States
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Surestay Plus By Best Western Upland Ontario North
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