American Inn Ontario

4/10

Poor

12 Feb 2026

Julio

Placed is run down

Business Self

8/10

Excellent

28 Mar 2025

Jacquelyn

Idk

Leisure Family_with_children

6/10

Pleasant

19 Mar 2025

Pernell

Ok

2/10

Poor

27 Oct 2024

Fernando

For the price that I paid it’s horrible I would consider getting reimburse for my stay

10/10

Exceptional

11 Oct 2024

Alaina

Great

6/10

Pleasant

22 Sep 2024

Henry

Room needs to be updated , bed and pillows very uncomfortable.. Too Many People hanging around Facility and outside of surrounding Area , Need a Security Personal to Police Area.. felt a bit Unsafe ..

Leisure Self

2/10

Poor

25 Jul 2024

Eduardo

Dirty place

10/10

Exceptional

19 Feb 2024

Ismael

Overall my stay was good, sheets did have a few stains and the comforter also had burns in it but not too big of a deal

Leisure Partner

8/10

Excellent

12 May 2023

Eddie

Toilet seat was missing a cover. Water pressure not strong enough for my liking.

Business Self

4/10

Poor

26 Mar 2023

Fernando

Didn’t like how unorganized they are. I had no trashcan in my room. The sinks water would barely pour any water. Once I had a my check out, they said that I lost my deposit because I had extra guess come by for no longer than 10 minutes so pick something up from the room so definitely not the best location I’ve stayed at. The area was vary. It had great spots to eat

Leisure Friends

2/10

Poor

14 Mar 2023

antonia

Hate this place

Business_and_leisure Partner

6/10

Pleasant

13 Sep 2022

Yolanda

Yucky carpet 😖

My white socks were black after walking on the carpet. Needless to say, kept my feet covered. Remote control was not up to speed and had to keep pressing in order to get it to change channels. Bathroom was clean and appeared that sheets were clean.

Friends_and_family Family

2/10

Poor

06 Sep 2022

Pierre

microwave was broke, bathroom sink was dirty, refrigerator made noises, no trash receptacles, furniture was dirty, lighting was poor, staff would not let me have my reserved room before 3pm unless I paid them 20 dollars extra per hour before 3pm. Had to leave a 50 dollar deposit for room and that was not explained to me on the website before booking.

Leisure Self

6/10

Pleasant

08 Aug 2022

Sharon

WiFi was not working. TV was not working. Hot water handle on the sink was missing.

Self

2/10

Poor

21 Jun 2022

Denise

It was horrible the door was unsafe i didn't take a shower because the tub was dirty and The shower curtain had holes in it the bed was hard and uncomfortable it was the worst thing ever

Leisure Self

6/10

Pleasant

03 Apr 2022

Lillian

It was bad mold in the shower patched up holes in the wall toilet bearly worked not worth the money we paid will not stay there again

Leisure Family

6/10

Pleasant

02 Apr 2022

Jose

Had to run hot water for 15 minutes before getting hot and I was in shower some one flush toilet and shower went cold

Business

4/10

Poor

01 Apr 2022

Nadia

1 star dirty rooms, sheets smell. Room smells like cigarette butts and pillows flat. Real cheap they spend no money trying to make it look clean!

Business Self

2/10

Poor

02 Mar 2022

Justin

The hotel was ok. I got a room for my father who was in town. Went to say hi. They carged him 10.00 for me being there for less then an hour. What kind alof crap is that? Super petty.

4/10

Poor

27 Feb 2022

Angelica

They need to update the beds, so uncomfortable and noisy, you could feel the wires, the shower wasn’t working properly either

Friends_and_family Family

2/10

Poor

21 Feb 2022

Scott

They required a $50 deposit for security which is not mention either by Expedia or by the motel itself. The motel is about 20-plus years old old furniture light sockets do not work room was dirty. I stopped someone trying to break into my vehicle. How to mail Mexican knock on my door I want to know if I want to buy Fentanyl. The carpet in the room was torn . Bathroom is too small I can barely get in to take a shower because I was too close to the toilet. Also found 6 cockroaches in the room. For the price I paid I could have slept in my car.

Business Self

10/10

Exceptional

10 Jan 2022

Sharon

Great

Great - I asked for downstairs and received the same room I stayed in a couple of times.

Business

10/10

Exceptional

03 Jan 2022

Kevin

Great service, all amenities are promised

2/10

Poor

30 Dec 2021

Carlos

Dirty

Self

2/10

Poor

22 Dec 2021

John r

This place is desperately in need of some attention to paint and furniture. Not a good place for the price. You have alternatives!

Leisure Self

8/10

Excellent

14 Dec 2021

Ogieva

proximity to store and church

Leisure Self

2/10

Poor

13 Dec 2021

cal

This unit is in desperate need of an update. Paint peeling, Doors cracked etc

Business Self

6/10

Pleasant

21 Nov 2021

Shawn

Friendly but just not my expectations

I didn’t end up staying , I checked out 3 hrs later. the service was very friendly but I expected a more modern hotel the pictures on the website didn’t match the actual way the motel rooms looked. Old looking comforters and suspicious bedding. I just didn’t feel it was clean enough.The outside cleanliness wasn’t that great, there was garbage on the outside premises either left from people who were staying there or the homeless people who were around the area.

Friends_and_family Friends

6/10

Pleasant

16 Nov 2021

Bobbie

Ok

6/10

Pleasant

11 Nov 2021

Jana

Very minimal at service and cleanliness.

2/10

Poor

03 Nov 2021

Verified traveler

Wouldn’t recommend staying here

The office staff was very nice the motel on the other hand was not! The walls had chipping paint and spiderwebs. The sheets were dirty with and had cigarette burn holes in them. Outside smells like urine so when I turned on the air it was coming through the vent. I have asthma so I got a non smoking room… well I might as well got the regular room because the rooms joining ours has smoking coming into outside. Walls are thin you can hear your neighbors. Our stay was pretty bad I wanted to sleep in my car. The bathrooms was clean except for the towels had red sauce on them

Partner

4/10

Poor

02 Oct 2021

Vie

This property needs a lot of improvements; staff, service, and overall appearance and cleanliness of rooms. For those in a pinch or need to stay for one night and this was your only option, just be prepared and don’t expect too much. I don’t like to complain especially since there isn’t much you should expect when it comes to most motels if not all, but I personally think that when it comes to the hospitality business as in any business their should be a level of hospitality or at least an attempt. I do not recommend this place for solo female travelers and encourage the owner/boss to seriously consider renovating.

Business_and_leisure Self

2/10

Poor

06 Sep 2021

Erika

Horrible…

Where do I start…
For starters I was asked for a $50 deposit which never since I’ve booked with hotels has this happened. The room was horrific, it looked dirty, the faucet leaking, a hole on the wall, bedding old like it had never been washed, everything in there was outdated. But yet had nice shutters. I didn’t sleep as I felt uncomfortable in such a dirty room. And yet charged a deposit makes no freaken sense. Such nice area such raunchy hotel.
I never leave negative comments on here but in this case I had to. Customer service was okay!

Partner

4/10

Poor

23 Aug 2021

claude L

The hotel is on a big road, easy to get to from Ontario Airport. Parking is very limited, but adequate for 1-car, 1-room. Air condition worked, small microwave and small fridge both worked.
The desk clerk is friendly and helpful.
The room had a lot of space so one doesn't feel cramped, which was nice for the price. Bedding appeared clean, which was welcome to a tired traveler.

Now I come to what I dislike to review, things that don't make the grade.
Upon check-in, you are charged a $50 deposit (refundable) \"cleaning fee\".
Unfortunately, the shower had mold growing on all the joints, even though the floor and walls were clean. I felt it necessary to buy some microban spray, just in case.
Tv remote didn't work. When you check in, they hand you the remote. (I didn't have time to run down to the office to exchange it)
Microwave and fridge could have used a little better cleaning.
It is ok for an overnight, maybe two like I had, but my particular room, if I had to stay more than that, I probably would have gone to a different place.

Leisure Self

2/10

Poor

29 Jul 2021

Manuel

inconviencnce

2/10

Poor

10 Jul 2021

Alicia

Old towels they wanna complain roaches charge 50 dollars for deposit old everything mold in shower broken wall no microwave dirty floor non mop

6/10

Pleasant

03 Jul 2021

Joseph

The hotels exterior was in good condition, maintained well. A great benefit to the customer i

Business

4/10

Poor

08 May 2021

Sheila

Noisy, rift raff all night long, never again.

Partner

4/10

Poor

26 Apr 2021

Verified traveler

The location of the property is nice. Close to freeways and downtown Ontario CA.
The managers a husband and wife team were very quick to address and resolve my concerns.
The month to month tenants on the property are the more colorful locals in Ontario CA. I highly suggest you make sure to lock your vehicle and arm the alarm as well as keeping your deadbolt engaged while you are in your room. You may want to bring some cleaning supplies as you will undoubtedly will wish you had when you see the \"cleanliness\" of your room.

Friends_and_family Family

6/10

Pleasant

12 Apr 2021

Verified traveler

It is near where I had to go.

Business Self

2/10

Poor

03 Apr 2021

Verified traveler

Nasty roach motel. towels had stains. floor was sticky. door handle fell off.

Business Self

2/10

Poor

02 Apr 2021

Verified traveler

Nothing

Family

2/10

Poor

30 Mar 2021

Verified traveler

Place is a dump one of the dirtiest places I’ve ever stayed in

Business

10/10

Exceptional

23 Mar 2021

Michelle

No bad experience they were clean better then others I recommend!

Partner

2/10

Poor

15 Mar 2021

Verified traveler

Stayed 1 hour due to water that was leaking from heater/ac, owners came and told me what and where it was coming from. Water was all over left side of bed- 3 towels worth of water in 1 hour. We left after 1.5 hours because we needed heater and we walking around water. We took video and confirmed with owners who acted like it was no big deal. Also took forever for water in sink to get hot.

Business Partner

4/10

Poor

09 Mar 2021

Verified traveler

Dirty. All linens were stained. Sheets, towels, pillows, bath mat...all stained badly. Staff was not friendly. Motel has a lot of full time residents and felt very ghetto. Luckily I was by myself as my wife would not have stayed here. Avoid this place if you can.

Friends_and_family Family

10/10

Exceptional

18 Feb 2021

Verified traveler

Not a safe area and the cleanliness is decent but not worth staying for$70

Business Partner

10/10

Exceptional

17 Feb 2021

Joshua

Great overnight stay.

Great hotel for overnight. Quiet and comfortable.

Business

4/10

Poor

07 Feb 2021

Verified traveler

They don’t allow visitors yet they charge a $50 cash deposit.

Leisure Family

2/10

Poor

03 Feb 2021

Verified traveler

We checked in and before going to the room we left to get dinner came back go in the room and it was filthy dirty underwear behind the door hair in the bed that was not ours all around disgusting

Friends_and_family Family

10/10

Exceptional

01 Jan 2021

Josh

Thank you owner is really nice to me every time I come here tha ks again

Self

8/10

Excellent

07 Dec 2020

Verified traveler

old

The room is clean. But it is getting old.

Business

10/10

Exceptional

05 Dec 2020

Jose

I'll be back

It was good ! It had a mini fridge bed was ok . No noice .Food locations all around .

Self

10/10

Exceptional

22 Nov 2020

Phillip

Social distancing was practice

The employees were happy and comfortable made me the same

Friends_and_family Friends

8/10

Excellent

27 Oct 2020

JG

Decent , inexpensive and relatively safe...........They still owe me my deposit.

Business Self

10/10

Exceptional

21 Oct 2020

Ricardo

Nice

Great stay ftiendly staff iwner is beautiful

Self

10/10

Exceptional

20 Oct 2020

Timothy

It was a pleasant stay with excellent service with a smile

Self

10/10

Exceptional

19 Oct 2020

Verified traveler

Great staff excellent service it’s the only place I’m comfortable to stay at

Leisure Partner

4/10

Poor

16 Oct 2020

Nathalie

Nasty

Very dirty, they where nice but when i told them i wanted to check out at midnight and wanted my deposit the girl got annoyed because i told her i was attacked by roaches when i turned off the light and told me she rolled her eyes and said was asleep already and wasn't going to check the room right now till check out so i ended up sitting on the rolling chair all night with all the lights on freaked out about the bugs getting on me.

Partner

10/10

Exceptional

16 Oct 2020

Laurie

Everything was great

Self

10/10

Exceptional

10 Oct 2020

Timothy

American inn is a good place to stay. Friendly and helpful services. The price is right too.

Self

2/10

Poor

21 Sep 2020

Michael

Trash

Dirty room with cob webs on ceiling...bed bugs bite me I still feel the bugs on me . Horrible stay.shame on them.

Self

8/10

Excellent

17 Sep 2020

Timothy

Good stay . Great staff, very friendly and helpful!

Self

10/10

Exceptional

12 Sep 2020

Timothy

Friendly helpful staff.

Self

10/10

Exceptional

11 Sep 2020

Timothy

Great stay, amazing staff very nice

Self

8/10

Excellent

08 Sep 2020

Verified traveler

Desk clerk very nice
Quiet area
Dinning all around

10/10

Exceptional

06 Sep 2020

Timothy

Pleasant stay. Friendly staff.

Self

10/10

Exceptional

02 Sep 2020

Timothy

A very good stay. Excellent employee's

Self

10/10

Exceptional

01 Sep 2020

Timothy

Very good

Self

10/10

Exceptional

31 Aug 2020

Timothy

Very good

Self

10/10

Exceptional

31 Aug 2020

Timothy

Great stay

Great stay. Very clean and very helpful staff

Self

8/10

Excellent

22 Aug 2020

Verified traveler

It was not like the pics.

Ok I got there and was slightly disappointed the room looked nothing like the pics they were run down and not to clean the fridge and bed needed cleaning under them. The towels were stained with grease, but we stayed management was very polite and quick to accommodate us. She made things as right as she could. She has her hands full with that place people in and out all hours, people that dont belong there taking up parking spaces. The area was charming with the older homes and the park like street with grass in it. All in all it was a pleasant stay anyone on a tight budget this would be the place to stay.

Partner

8/10

Excellent

20 Aug 2020

Verified traveler

motel has seen its better days,

it was load as hell all night , people there never good to bed
room smelled like cig smoke so bad and it was a non smoking room bedding was all old and smelly towels stained room it self was clean.

Self

2/10

Poor

16 Aug 2020

Verified traveler

Manager has salty attitude and is real rude she thinks she can talk to anybody any way she wants i will never EVER stay here again😡

Partner

2/10

Poor

20 Jul 2020

Fidel

The room was horrible,bed sheets had stains, cigarette buds on table smelled horrible nd the front desk was rude, she wanted to give us a new bed sheet to put over the bed

Partner

2/10

Poor

18 Jul 2020

Tobyn

Avoid this place all costs!

This was the worst hotel stay I have ever had. Most of the rooms are people living in them. Drugs are being used and sold here. The traffic through this place at all hours of the day due to drug sales is horrible. The room was filthy and the bed sheets/pillow smelled like a dirty stripper that was wearing way to much perfume. Just avoid the place all together. I may need a tetanus shot from staying here.

Friends_and_family Family

2/10

Poor

23 Jun 2020

Verified traveler

Expedia put me through the ringer with my trip this week. 3 hotels later and this is what they put me in cause they messed up

4/10

Poor

16 Jun 2020

Aracely

So dirty!

Partner

6/10

Pleasant

10 Jun 2020

Verified traveler

Sugar bear says thumbs up

I dont know but its not the double tree but they work with you on most needs and wants. The area is safe clean. Folks walk there dogs,ride bikes and skatboard.

Self

6/10

Pleasant

03 Jun 2020

Ramon

Good enough when you need a place to stay.

The room is adequate, though it needs a little maintenance on the small things such as the shower curtain practically ready to come loose from the wall brackets, as well as significant misalignment of the room and bathroom doors. Also, the water pressure is very low which requires a long time to get clean. Also, there is the unavoidable smell of pot about the place - I really hate that smell.

Friends_and_family Family

6/10

Pleasant

02 Jun 2020

Verified traveler

Ard work does pay when loving the american dream

Guest cant even mingle .the no visitor policy is way to much. Behind beds under table were missed for a while. Had to stay longer then i wanted,it seemed the rules got even mors strict. One thing the management team does everything from top to bottom with a limited staff. Thats the only reason the rating wasnt lower.

Self

2/10

Poor

14 May 2020

Verified traveler

Desk service was rude and didnt allow me to stay although i paid online

Business_and_leisure Self

10/10

Exceptional

02 May 2020

Josh

Manager was really nice thank you for comfortable stay

Self

8/10

Excellent

30 Apr 2020

Marissa

My review

Room was a little beat up but good service and price on room.

Partner

2/10

Poor

02 Mar 2020

Kathleen

First the front desk person wasn't very friendly . I told her I had a reservation, and because Expedia spelled my first name wrong it took her awhile get me a key , even though I handed her my DL. Once we got into the room it, the sheets/bedspread was a little rough. The location was great but there were signs on the front door saying no visitors or had to leave. THATS A LIE. I did not sleep at all , the people upstairs were extremely loud, people yelling till 4 in the morning. I didn't know if my vehicle was gonna be safe, so I was constantly looking out the window. At 2 in the morning I wanted to call the front desk but the rooms didn't have phones. The bathtub did look so clean , so didn't shower. Checked out about 550 am with an hour sleep and again without a shower. Worst hotel ever!

Leisure Partner

10/10

Exceptional

15 Feb 2020

Verified traveler

Great experience checking inn. Nice clean room with a balcony.

8/10

Excellent

09 Feb 2020

Decent

It’s some what decent and quiet. No visitors allowed or your kicked out. The cost for one night should base it’s self on quality. It was a last minute purchase at midnight so it was the only place that was available at the time. It’s overall stay is pleasantly good.

Business_and_leisure Partner

8/10

Excellent

02 Jan 2020

carlos

Smelled like cigarettes

Partner

4/10

Poor

25 Nov 2019

Verified traveler

Towels had stains. Wierd people hanging out in the front. A)c not working correctly.

Friends_and_family Partner

6/10

Pleasant

01 Nov 2019

Bob

Ok to crash for the nite . Older part of town next to the airport..

4/10

Poor

08 Sep 2019

Verified traveler

Bedding was absolutely disgusting. Covered with hair, dirt and stains

Leisure Friends

2/10

Poor

22 Aug 2019

Maricar

Smell of the room is not good. Bedsheets are dirty that I requested them to change it. Water heater is not working properly either too cold or too hot.

Partner

4/10

Poor

21 Aug 2019

Bob

There was no hot water., Even after running it 10 minutes. There were no cups in the bathroom. The TV did not work until the staff had to come and make a switch setting change.

The room was recently remodeled and would have been fine if we're not for the above listed problems. I did not realize until trying to take a shower at 5:30am that there was no hot water and did not have time to wait while it was fixed.

Leisure Friends

8/10

Excellent

06 Aug 2019

Verified traveler

It has on demand and so you can choose which tv show or movies to watch.

Business_and_leisure Self

2/10

Poor

31 Jul 2019

Verified traveler

Horrible place. There was food from previous occupant that was not cleaned up. Didn't get the wifi code, was given a TV remote that did not work. The sheets were dirty and I just did not feel safe. You are better of finding a nice airBnB.

Business Self

2/10

Poor

28 Jul 2019

Isabel

the worst!

I wouldn't even give this hotel ONE star there just isn't a 0 or negative star option. Truthfully this hotel should not even be in business, its so disgusting the city should get involved! I can write a book about how dirty this place is but the pictures speak for itself , not to mention the; bed sheets , towels , & pillow covers were ALL stained & filthy! I would sleep in a car before I sleep here again!

Partner

2/10

Poor

05 Jul 2019

Verified traveler

When we entered the room every piece of linen was either dirty, stained, and/or had cigarette holes. The room did not appear to have been cleaned as there was dirt everywhere. The walls were in disrepair. I could hardly make myself use the bathroom at all. We were so upset by the state of the room that we felt that it was not healthy to remain in the motel. We decided to leave and drive hours to a different hotel.

Friends_and_family Family_with_children

4/10

Poor

12 May 2019

Verified traveler

What a mess

Check in was nice. The only bad thing was the room and location. The room was a mess! Dirty towels! Tagged up room! Holes in the sheets! Door to the restroom didn’t close. Wobbly chair that I was to afraid to sit on because I thought I was gonna break it. WiFi did not work at all! In general I wanted to leave right when I walked In, but i had paid for the room already.

Partner

4/10

Poor

21 Apr 2019

A

I don’t know what people like about this place. It was very noisy. Construction going on at the motel and across the street. There’s a Mexican restaurant nearby playing live music and a church that sings bells every hour. The floor of the room badly creaked when I took a step. I feel sorry for the people in the room below mine. The shower had the wrong kind of drain and the water didn’t want to go down. Yuck. Screen in the bathroom was badly warped and insects flew into the room when I opened the window. The AC unit didn’t work right. Had a short. The refrigerator didn’t work at all. Parking lot was cramped. WiFi barely worked at all.

Business_and_leisure Self

8/10

Excellent

10 Apr 2019

Verified traveler

Clean friendly welcoming staff. Quick ckeak in and great price

Leisure Friends