Extended Stay America Los Angeles

4/10

Poor

20 Mar 2026

Irma

They charge $25 early check in fee

Partner

8/10

Excellent

09 Mar 2026

Deborah

Parking was great. Laundry, no so great. Had to bring towels up to front desk and exchange for clean ones. YUCK, never had to do that before. Coffe maker & hair dryer not in room. Toiletries very skimpy. Otherwise, everything was clean and fine.

2/10

Poor

05 Mar 2026

Shireen

The room smelled really bad. The sheets and the towels were stained when I asked for room service they never clean the room.

6/10

Pleasant

04 Mar 2026

jonathan

Room was clean of any debris, however floor has a layer of dust and such. Microwave was clean, basically to warm up food. No dishes no utensils no pots and pans. I wouldnt use the kitchen other than heat up outside food. Staff was there doing their duties. No more, no less. Best, was free parking with security cameras. AC works great, cold air.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Richard

nice staff

Partner

4/10

Poor

02 Mar 2026

Nick

$50.00 deposit and no parking fee was a plus

Partner

6/10

Pleasant

22 Feb 2026

Luz

The room was fine but there was no hair dryer, no body wash or shampoo in the bathroom.

4/10

Poor

16 Feb 2026

Theodora

The room was clean and kept up. The mattress was very bad. They should change the mattress to something more comfortable. It seemed that people were smoking weed or cigarettes somewhere because I could smell it. It did say no smoking, but I don’t believe that was happening. There were people talking pretty loudly maybe in the hallways or somewhere where I could hear them very clearly till about two in the morning. The staff was very nice, but is definitely felt very low on the scale.

Self

2/10

Poor

16 Feb 2026

Anthony

Room was dirty had roaches door didnt lock had to move to a whole other room instead of fixing the lock the other room was also dirty had roaches and the front desk attendant seemed to be high or on something

2/10

Poor

15 Feb 2026

Nicolas

Old, dirty, outdated and the halls smelled like something died.

Partner

2/10

Poor

15 Feb 2026

Bernardo

Bad establishment, smelled like cigarettes in a non smoking room - very old and dusty - stained red sheets - worst of all cockroach came out under the bed

Business_and_leisure Family

8/10

Excellent

13 Feb 2026

Sylvia

The room was clean but it was a little run down.

Partner

2/10

Poor

11 Feb 2026

Gracey

Staff was very rude. The worst customer service ever! Room had a very bad odor, dirty, no toilet paper, no blankets on the beds. Bathroom was discusting. I will never stay there again or have anyone I know stay there.

8/10

Excellent

04 Feb 2026

garry

was close to many foods,bars,reastaurants,club,etc, room was clean, a/c worked good, bed was uncomfy, fridge and kitchen was nice,tv good,cable tv, good stay,, nice for what they offer, friendly staff, fast check in and out

Leisure Self

2/10

Poor

31 Jan 2026

CHIKUEN

there are roaches in the room, I killed at least 2

Leisure Family

4/10

Poor

30 Jan 2026

Phieng

The room wasn’t clean. They used an overly strong scent to mask the old, unclean smell. There was a flood stain on the curtain. I checked out immediately after check-in. It doesn’t need to be new or spacious, but it does need to be clean.

4/10

Poor

25 Jan 2026

Martin

looks nothing like picture. don't recommend staying there

Business Family

6/10

Pleasant

24 Jan 2026

Lazohn

Yes and yes

Friends_and_family Family

8/10

Excellent

24 Jan 2026

ROLANDO

Room was clean, very spacious. Although the place seems old, it was very comfortable, quiet night. Will be be back for sure. Staff accomodates to guests needs. Restaurants and fast food places are within easy reach.

2/10

Poor

20 Jan 2026

Kevin

Staff arguing with 2 customers prior to us, went to room we think the cleaner but not sure because had street cloths on sitting on made bed scrolling through his phone room was disgusting hitel was disgusting with rif raf hanging around we requested a refund and went to a differant hotel

Leisure Partner

8/10

Excellent

19 Jan 2026

Thang-Long

Relatively clean

Business

2/10

Poor

18 Jan 2026

CHARLES

Well, definitely not recommend to stay here if you wanna sleep with all the homeless

Business

4/10

Poor

16 Jan 2026

Raymond

The staff was great and the hotel itself is very very quiet. However, between the neglect of the hotel, the worn out towels and the stained carpet there is no way I can recommend this hotel. The wonder why the price is very reasonable.

2/10

Poor

14 Jan 2026

ALISHA

Pictures online arent honest. This place looked like whete divorced people go to figure it out or where folks go to hook up (like an hourly motel). Smelled like a motel too. I get to room. Cigarette burns on counters. I get to bed...check it for bedbugs because Im instantly worried. Hole in the iron board. I turn air on like whatever i just need to get ready for wedding tomorrow. Shoes off carpet moist. Ick! Go to toilet dead roach floating inside. Packed my things, the few i had out of the safety of my suitcase, and left. While i was getting manager info someone came to ask for more towels...which made since because the ones in my room were dirty. Expedia said they couldn’t help...that they called hotel and no answer. I chatted online and they said to wait 72 hours for something to happen if a refund is an option. Booked another hotel while in my car, in their parking lot.

Leisure Self

2/10

Poor

14 Jan 2026

Andrew

Walking up to the lobby people were smoking when there is clearly no smoking sings posted everywhere. Got to our room and the carpet was wet. Hair all over the bed and room smelled musty. We told front desk and we were given another room that was better but still carpets stained furniture was dusty and refrigerator smelled funky. You can tell there are people living in this hotel. Dogs barking in rooms cats in window seal. The area surrounding the hotel is nice with restaurants and stores. Hotel is ok for a one night sleep, shower and leave but would not spend the weekend again. Staff was helpful I will say, they did not give us a hard time when asking for a different room.

Partner

2/10

Poor

11 Jan 2026

Kari

Did not stay. Upon checking was told overbooked. Given room 301 which was in deplorable condition. Asked for my money back and told th manage will have to do the refund when he comes in the next day. Other guests made rude comments to my son who is disabled and made him upset. Other guests looked homeless and the motel appeared the type to have drug activity going on.

Friends_and_family Family

4/10

Poor

10 Jan 2026

Paul

The was very noisy and in bad condition. It was not very clean in hallways and room. The place needs to be remodeled, rebuilt and/or refurbished.

10/10

Exceptional

06 Jan 2026

Felicia

Clean and staff

Self

2/10

Poor

05 Jan 2026

Jennifer

This hotel was the worst! It took everything in me not to just leave.
The man at the counter was not friendly. As soon as I walked in my room, there was blood smeared on the light switch.
The kitchen did not have any pans, plates, silverware. No coffee machine.
I immediately stripped the bed and the sheets were stained. I’m the bathroom, the towels were stained and disgusting. The toilet seat was broken. Shower curtain stained, windows dirty.
I went to ask housekeeping for some clean sheets, he said to ask the front desk. The man at the front desk said he didn’t have any clean ones. Then he checked in the laundry and came back with a crumpled up sheet and said, “I think this one is clean!”
Do not stay here, it is horrible.

Self

2/10

Poor

01 Jan 2026

Devyn

Room was dirty when we checked in. We found hair in the tub and syringe caps on the floor. No toilet paper in the bathroom and gunk in the sink. Based on the price I wasn’t expecting much, but even the lobby and hallways were filthy with trash on the floors. When bringing this to the attention of the hotel employee, no solution was offered. We only stayed for one night but couldn’t wait to get out asap.

Partner

2/10

Poor

30 Dec 2025

James

Security was poor. Car broken in into overnite.
The room smells urine and smoke.

Self

4/10

Poor

25 Dec 2025

Angela

Bring everything! Staff was very pleasant. Room was a disappointment. What was to be a full kitchen was equipped with NOTHING in the way of cook- or drink-ware. Towels were dingy and thin and there was no body wash or usable soap. No extra pillows available and bedspread was very thin. One single hanger on a door-less closet. Furniture was sparse and worn-looking. Freezer worked well. Would not recommend.

2/10

Poor

24 Dec 2025

Salvador

The experiences hotel has been memorable in such a bad way.

Just to start your ceiling start a leaking on our belongings including all work bag with laptops , tablets and work cell phones!! Ruined alongside with all our clothes drenched!!!

Business Family_with_children

6/10

Pleasant

21 Dec 2025

Gregorio

The has dirty carpet and roach

Leisure Family

2/10

Poor

21 Dec 2025

Xavian Pitts

There were roaches, the room was not cleaned, and the customer service was terrible.

Leisure Family

4/10

Poor

15 Dec 2025

Eric

Staff was nice and helpful but the place is not very nice to stay in. Lots of questionable activity and obvious drug use all over the place.

Business Self

2/10

Poor

14 Dec 2025

Carlos

For starters, I don't understand how you would allow a room that has damage be available for service. The bathroom ceiling above the shower has a serious leak issue, where literally the ceiling is falling apart and was already falling apart. You could tell the level of care is poor, as a handyman my self, it clearly shows they continuously patch the area and don't take care of the leak itself. I even went to the front desk and the clerk didn't seem to be bothered by it, it also seemed that the clerk was one of the owners. He didn't even bother to ask to offer a discount or change, as his only remark was you wanted to king size bed. Then after said he would tell maintenance about the problem. I have photos and a video to show the extent of the area that is falling apart and damaged.

Business

10/10

Exceptional

10 Dec 2025

Jessica

On an electric stove it was cool but I'll keep on the on the electrical needs to be better yeah

Partner

8/10

Excellent

08 Dec 2025

Tamie

Staff was friendly and courteous. The room was acceptable. The fridge was a little loud.

10/10

Exceptional

06 Dec 2025

Raymond

Very very quiet building but it need updating.

Business_and_leisure

10/10

Exceptional

02 Dec 2025

April

Staff was very nice & the room was very clean

Self

4/10

Poor

02 Dec 2025

Nancy

Yu

Partner

6/10

Pleasant

02 Dec 2025

Nancy

Hg

Partner

6/10

Pleasant

02 Dec 2025

Nancy

Y

Partner

6/10

Pleasant

02 Dec 2025

Nancy

G

6/10

Pleasant

01 Dec 2025

Nancy

Good

Partner

6/10

Pleasant

01 Dec 2025

Nancy

It smelled like dog piss in the hallways

Partner

6/10

Pleasant

29 Nov 2025

Ann

When we checked into our room we found roaches running around the kitchenette and bath areas. We went and got a spray can of Raid. We had to use it three times during our stay.

The bed sheet was badly stained, even a spot of a blood stain. When we reported it, room service came immediately and changed the bed. We appreciated such quick response.

The sink in the kitchen was clogged. We reported it in the late afternoon when we had checked in. We were not able to have it opened until 10:30am the next morning. The stoppage was extensive, involving the adjacent room.

We were surprised to find no kitchen items of any kind. We had to go and get everything to be able to use the expected amenities of an extended stay location.

We were just surprised at the number of significant problems found at check in.

4/10

Poor

28 Nov 2025

Anthony

Ran down needs to be cleaned and updated but for the price what can you expect

6/10

Pleasant

25 Nov 2025

tenea

Need to update room

Business_and_leisure

2/10

Poor

24 Nov 2025

Tara

THERE WERE ROACHES!!! I DIDNT STAY FOR 10 MINUTES AND HE TALKING ABOUT HE WANT TO KEEP ALL MY MONEY BECAUSE I “STAYED THE NIGHT”!!

Leisure Family_with_children

2/10

Poor

23 Nov 2025

Andres

The whole place smelled like dog, and not only that there were people yelling and banging on the doors last night my wife thought someone was getting attacked worse time ever

Friends_and_family Family

4/10

Poor

22 Nov 2025

Miguel

The hotel had an uncomfortable smell, while the room was ok, the facilities did not look as pleasant as the pictures that are illustrated. And, when starting to look to contact someone and explore options, there is no direct way to speak to customer service.

Leisure Family

6/10

Pleasant

21 Nov 2025

Nancy

Ok

2/10

Poor

20 Nov 2025

Karen

The room was in utter disarray--broken refrigerator, dirty sheets-hair all over them, paint falling off the walls, dirty and that was just the first room. WE were moved to a new room and the refrigerator looked like someone smeared feces on it. The sheets were stained with holes in them. I was so disgusted, but prepaid for this hotel, so I went to Walmart and purchased new bedding--sheets,pillows, cases and blanket. Also, used my own towels that I had in the car. The shower was gross with stains and chips in it. Water backed up immediately over my feet. The stove top burners look like something from a WWII mess hall. Worse EVER experience with a hotel. It was at best third world standards. Disgusting!

Business

2/10

Poor

16 Nov 2025

Melissa

Hate to do this but it was disgusting. The floors were filthy, dog hair was all over my room & bathroom. Towels were all stained and sheets. I lifted my sheet up and there was hair and also these weird red chunks & black spotted stuff. The whole hotel smelt like weed, especially the front desk. I also had burn marks on my toilet . I could handle a run down hotel
But once I lifted up the sheets and saw what I saw I cancelled my next couple days. If you’re in desperate need for a place to stay then this would be it I guess, but in my opinion this is for people who are looking to be up to no good here & definitely need a cleaning staff. They offered me a newer room but the hallways weee all gross as well. Very sad to see San Dimas have another run down hotel.

2/10

Poor

16 Nov 2025

Cecilai

Soaking wet carpet unsanitary conditions for my family paid 3 night left after one because they promised to dry the carpet and I left the entire day to come back to wet carpet. Notified them of dog poop by front door and 45 mins later left still poop on floor. Once I packed up everything and left they offered to change room. Absolutely not. I requested a refund and still nothing. Do not book 3rd party

Leisure Family_with_children

2/10

Poor

11 Nov 2025

Ian

The first room we went into and they gave us there was pee in the toilet and the trash wasn’t taken out and the bed sheets were off the best and pillows on the floor so we went to a different room and there was burn holes on the blankets and towels were dirty.

Leisure Partner

2/10

Poor

10 Nov 2025

Fermin

Smells bad and needs to be cleaned

10/10

Exceptional

10 Nov 2025

Jessica

All staff fantastic especially the young man at night, and the lady that runs it all over here in San dimas

Partner

10/10

Exceptional

10 Nov 2025

Jessica

Awsome

Partner

4/10

Poor

10 Nov 2025

Norman

I had to go back

10/10

Exceptional

09 Nov 2025

Oscar

Easy check in, friendly courteous staff.
Very big clean spacious rooms with kitchen

Self

10/10

Exceptional

05 Nov 2025

Jessica

All above and beyond

Partner

2/10

Poor

04 Nov 2025

Joseph

Room was very dirty no clean sheets and toilet paper no sweeping no vacuum blood on walls. Bad services and well never recommend

Business_and_leisure Partner

10/10

Exceptional

03 Nov 2025

Oscar

Fast easy check in, friendly staff very big comfortable spacious rooms

Self

2/10

Poor

03 Nov 2025

Jessie

staff was very nice the room was disgusting. it wreaked of weed and cigarettes.

8/10

Excellent

31 Oct 2025

Stephen

The whole place was run down and dirty

Business Partner

2/10

Poor

31 Oct 2025

JILL

The staff were all very nice and accommodating. Unfortunately the hall ways and the room both had over welming urine odor that took your breath away. Therefore, we could not stay in that environment. I would like to suggest that they limit guests with animals to 1 floor only. It smelled sooooooo bad.

Leisure

2/10

Poor

27 Oct 2025

Carly

This hotel is extremely dirty and not a safe environment for anyone. Highly do not recommend.
They also have cockroaches

2/10

Poor

27 Oct 2025

Kourtney

After being sent to a room with trash in the trashcan, dirty dishes in the sink, and no bed sheets, we received a room that was slightly cleaner, with sheets but there were heels under the bed and the remote was sticky. We needed an extra set of towels, they didn’t have any. The entry way reeked of urine, the elevator and hallways smelled of dog poop. The couple after us was also booked to a room that seemed to have been occupied. It’s just a mess and all over the place. Lack of structure, order and cleanliness. If you just need a quick stay or a place to lay your head for the night, just make sure the room is clean and unoccupied.

Leisure Family_with_children

2/10

Poor

26 Oct 2025

Brandy

Roach infestation

Partner

2/10

Poor

26 Oct 2025

ming kun

Elevator not working, no room cleaning service, housefly.

Business Family

4/10

Poor

24 Oct 2025

Rebecca

Smelled like smoke and had people laying in the hallways that looked unhoused.

10/10

Exceptional

24 Oct 2025

Mitchell

Good thank you

Leisure Friends

2/10

Poor

22 Oct 2025

Tracy

Cockroach

Partner

4/10

Poor

21 Oct 2025

Kurtis

It’s all In its name.

I knew not to expect much from an extended stay but I think I expected just a bit more. They didn’t have irons or hair dryers. Towels and sheets were stained. Cleanliness was horrible and it stunk. If you think you know what kind of place this is then you are probably right. I absolutely will never stay here again.

Partner

2/10

Poor

20 Oct 2025

Bernadette

Do not stay here at all costs, even if it’s free! Stinky, dirty, gross!

6/10

Pleasant

20 Oct 2025

Diana Nancy

The property was clean, but must remove trash from the entrance. Room was clean. No amenities. Kitchen ok but microwave not working. It took the staff more than 30 minutes to get the room ready for our use. I do believe they charged my card for the room use even after I payed hotel.com. Not a great experience. Will not stay again.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

oscar

Was a very relaxing environment and cozy

4/10

Poor

15 Oct 2025

Justin

Bug bites . Faced broken out . Barely water pressure. Smell like moldy . Showers need work check walls for mold . Hall way stinks everything stinks

Business Partner

4/10

Poor

15 Oct 2025

Lenotra

Dirty towels ,dirty pillows .. bug bites all in my body . Face broke out . Water barely working … mold straying to build up n rooms or walls .

Business_and_leisure Partner

2/10

Poor

14 Oct 2025

Walaa

The hotel not clean at all, the towels are old

8/10

Excellent

13 Oct 2025

Michael

.

Business Partner

10/10

Exceptional

12 Oct 2025

Patricia

Clean room. Loved the kitchenette.

Leisure Partner

2/10

Poor

12 Oct 2025

Cesar

The rooms were very, very filthy dirty the restroom, the carpet the walls has batters of ketchup. It was terrible very terrible. Bad smell as well. Went in there in and out and one of my refund and they wouldn’t even give it back to me. That is so sad bad company, bad business.

Business_and_leisure Family

2/10

Poor

11 Oct 2025

Yesenia

I walked in and was not comfortable even walking in. Hoped the room would be better but i was there with my family for no more then 15 min and left the hotel.

2/10

Poor

11 Oct 2025

Shane

I checked into the location, viewed the room then checked out. The non smoking room wreaked of smoke and drugs. Very questionable people walking around the property.

Friends_and_family Family

2/10

Poor

11 Oct 2025

Marsha

Hotel smelled, no soap or toilet paper in the restroom. Room key didn't work. Overall the place was disgusting

Leisure Partner

8/10

Excellent

08 Oct 2025

guerardo

Room was ok. The elevator didn’t work so had to take the stairs. Dog poop in the grass area outside.

Leisure Self

2/10

Poor

03 Oct 2025

Brianna

I experienced this place twice. The first time i got a tester rm for myself to see if this place will suit my big family. When I walked into the room, I immediately raised my hand up to my nose to cover it. It smelled like urine. It was a small room with a whole kitchenette and one bed and I was thinking to myself why the hell would a hotel charge $100 for a deposit for less than 24 hrs stay?

2/10

Poor

29 Sep 2025

Gina

I did not even stay. Room was not clean. The elevator did not work and it was not safe in the parking lot.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

April

Staff was very nice & welcoming...very clean & quiet!!

Self

6/10

Pleasant

27 Sep 2025

Concepcion

Very good service

Business_and_leisure Partner

2/10

Poor

25 Sep 2025

gina

It was a terrible experience, the stairways smelled like old urine, the elevator was out of order so we had to carry up and down our suitcases to and from the 2nd floor, the kitchen was outdated

Friends_and_family Family

2/10

Poor

24 Sep 2025

Denise

Ac broken and blinds broken

2/10

Poor

24 Sep 2025

Bernadette

Room smelled like pee. Spots all over the carpet. Microwave had old food in it. Appliances, sink, tub and counters are stained.

Leisure Partner

6/10

Pleasant

21 Sep 2025

Isela

Sketchy people

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Valerie

it was nice and clean, would definitely go back

Leisure Partner

6/10

Pleasant

08 Sep 2025

Michael

The place cleanliness is avg. Place is a bit older, and has lights that doesn't turn on, or shower that doesn't run too hot. The place has a bunch of smokers in the front, that does not stand 15-25fta from the business front door, which makes the place smell or cig smoke (as well as other smoke). The time of checking when we arrived, was bad. There was one staff and it took at least 5-10mins to check this one person. Not sure, but maybe is due to money or deposit issues. Don't know, don't care... The part that really bothered me, was asking for additional towels. We got one extra, and it was questions like, why do you need more? Ive never been asked that, so I was taken back a bit. But eventually, we got ONE whole, extra towel. The place isn't bad, close to a lot of fast food and some stores for necessities. But staff can use some training and place can use a little maintenance.

Leisure Friends