Riad and Spa Esprit Du Maroc

Morocco , Marrakech
MARRAKECH, 12 A 17 Derb Belbekkar Zaouit Lhardar
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75 reviews shown

8/10

Excellent

19 Jun 2025

Glenn

It was a quiet oasis in the middle of the Medina...the staff was top notch!

Leisure Family

10/10

Exceptional

07 Jun 2025

Ashley

We absolutely loved our stay here. The road was gorgeous and the staff were so welcoming and helpful the whole time. We felt very welcome and cosy here! Will definitely be back!

Leisure Partner

10/10

Exceptional

25 Jan 2025

Deborah

This is a lovely Riyad in the Medina of Marrakech and a perfect mix of luxury and comfort. I stayed mostly to experience the hammam and spa services which were absolutely incredible. The riyad itself is beautiful, with a lovely courtyard and rooftop. The only downside was the location, its not accessible by car since its in the madina and you have to pass multiple alley ways to find the entrance. It's impossible to find without help, so make sure to contact the staff in advance so they can meet you and help with your luggage. Overall, i had a lovely stay and would recommend the riyad for anyone looking for a luxury and comfortable stay in Marrakech.

Leisure Self

2/10

Poor

24 Dec 2024

Ruby Yvette

I recently stayed at this so-called \"architectural jewel” in the historical district of Medina in Marrakech Morocco which claims to be a converted 18th-century palace. Unfortunately, my experience was far from what the photos and website led me to expect. This property is outdated and in dire need of renovations. The pictures on the hotel’s website are highly misleading, and some of them do not even represent the actual property, giving a false illusion of luxury and ambiance.
One of the most frustrating issues was with the heating. Every night, the heat in my room did not work, leaving the space cold and uncomfortable. When I expressed my concerns about the cold room, a space heater was provided, but only after considerable inconvenience. Each time I left the room, the heater was removed, and I had to ask for it again. It wasn’t until my final night that a technician came to repair the heating system, but by then, it was too late to make a difference.
The hotel is located in a narrow, dreary alleyway, beneath what seemed like a tunnel or dungeon. It’s not accessible by vehicle, which wasn’t made clear before my arrival. This made carrying luggage or returning to the hotel particularly difficult, especially since you have to climb 25 steep stairs just to reach the room. There are no phones in the rooms and no way to reach the staff without walking down the stairs to make a request. The staff never answered the phone when I called from my cell phone, nor responded to email

Leisure Family

4/10

Poor

14 Dec 2024

KALUKUMARA

No hot water, not so friendly staff

Leisure Partner

8/10

Excellent

07 Nov 2024

Charles

The Riad is so beautiful with quality appointments throughout . My wife did the cooking class with the chef and loved it. Finding it at night can be tricky but it’s a jewel worth seeing.

Leisure Family

10/10

Exceptional

24 Jul 2024

Erwan

Fantastic Location next to the Medersa (My favorite spot in Marrakech), Great Staff and Great Riad. We will come back!

Business_and_leisure Family

8/10

Excellent

28 May 2024

Joseph

Me and my partner had a lovely time here. The Riad itself is truly a beautiful gem and the location is very central for the Medina. It is though slightly off the beaten path to get to, down back alleys but the value for money of the quality of the property once you get past this is great.

The staff were very happy to help and the manager Sylvia was a delightful eccentric. I would recommend booking your own excursions in advance of going as the hotel ones are quite expensive. Though we did book through them the walking tour for our first morning which was a good orientation. The guide collects you from the hotel and takes you around.

The airport transfer is more expensive than taxi from the airport but without this the Road would be very hard to find.

We found the property to be very clean and well kept in consideration that is a 18th century Riad in a market, not a best western in Milwaukee.

I would say the Riad is a strong 4* experience and considering the price point this is appropriate. We very much enjoyed our stay. The hotel could improve in some aspects to be a truly stunning 5* but this would carry with it added costs that would have taken it beyond our budget for this trip so we were very happy!

I have seen some other negative comments regarding the Riad with certain things picked up as negative, if you are precious and are expecting a $2000 a night experience then I am afraid you will have to pay for this.

Leisure Partner

6/10

Pleasant

25 Apr 2023

Yordanos

Ancient 12 century property - from the main road you walk thru narrow tunnel to get to the “guest house” No access to a car or door to door service - someone has to drag your luggage to the place, which can be long….

Leisure Friends

10/10

Exceptional

25 Aug 2022

simone

This riad was beautiful and quiet in a very busy town. Although it’s hard to find down small alleys it is well worth it !

Leisure Partner

10/10

Exceptional

15 Apr 2022

Jianqing

It is a beautiful raid , nice service , room is so exotic.
We will come back again
Wendy

Leisure Friends

6/10

Pleasant

10 Feb 2020

Kevin

The smell of Mould and aromatic candles / perfume was very strong in our room and spoilt our stay. We opened the doors and windows as soon as we entered the room but this did little to dissipate the odour. We also found the music in the communal areas annoying.

We would highly recommend that you use the car service provided by the hotel.
The tunnel is intimidating on arriving but you soon get use to it and this adds to the experience.

The breakfast was really nice. The rooms are beautiful and clean and the roof terrace is great.

If you book with Expedia they do not make it clear that there is a tourist tax to be paid in cash on checking out.

Leisure Partner

4/10

Poor

04 Feb 2020

Verified traveler

Very poor service, Had the impression that the manager wanted to take advantage from us. Dissapointing

Leisure Family

10/10

Exceptional

19 Jan 2020

Michael

Best Riad

The best Road I've stayed at. In top top condition and staff was very hospitable. Walking there was interesting, need to know the path. Food was excellent and service was unsurpassed!

Partner

2/10

Poor

16 Jan 2020

Verified traveler

The owner was very rude and disrespectful. She also overcharged us.

2/10

Poor

03 Dec 2019

Verified traveler

This place is really hard to find and around the area is not so safe I booked it 4 nights and I stayed there 1 night I wanted to leave the place but the owner lady refused to give me my refund thank god I bought insurance through Expedia don’t go there that owner lady sylvi is not nice at all

Leisure Family

6/10

Pleasant

28 Aug 2019

Nicholas

Average

We stayed for 3 nights and the look of the Riad was great except for the tunnel you have to go through to get there but we used Nadir House hotel as a way to always find the tunnel to get to the Riad as that can be very difficult.
Service from the waiter who works at the Riad was great throughout our stay and he helped us whenever needed which was a plus.

Positives - within 5 - 15 mins walk to the main souks and Jem Al Fna

Negatives - Restaurant was ridiculously overpriced and dinner was not cooked on the inside so wouldn't recommend at all.

Pool really needs a clean, since it had a terrible smell when we were there.

All in all it was fine for our stay.

Partner

6/10

Pleasant

05 Jul 2019

Nicholas

Gorgeous Hotel, lovely staff, careful of vicinity

This is a really lovely Riad, with a decent spa and lovely staff. It’s a gorgeous hidden away gem really and the room and bathroom were really excellent. Good aircon, and plenty of towels. The swimming pool is very small and not very private but the roof terrace is heaven for sun worshippers.
The main issue is safety in the surrounding area. I was surrounded by 5 young men one of whom had a knife and they wanted money. I screamed for help and a local shopkeeper scared them away.
I strongly suggest not being white and blonde and going out there alone. I eventually managed to get out with a guide then the City was of course much safer and beautiful.
I can’t blame the hotel for this, but you need to know how to look after yourself in this area. The hotel were marvellous when I told them and called for police reinforcements which were highly visible. I don’t blame them for these people’s awful behaviour, and I still think that the hotel is fabulous and fantastic value for money and safe if you know what you’re doing, which I probably didn’t!

4/10

Poor

14 Jun 2019

Verified traveler

I have no words. It is in deep dangers and harassing environment. Pls don’t stay in old city, you will get harassed, abused and insulted by every locals. Safe your money and stay outside old town in big high end resort. First of all,good luck finding this place. The Taxis will drop you far away and you need a Miracle to find place bu going thru dark allies and lots locals try to milk you, if you don’t get miss guided by locals to dark ally and ask for money. When i explain that to owner . She simply replyed, sorry there is no police in Morroco!! When you stay in this Reid, get ready to order lunch and dinner and drink, if they found out you eat outside food or bring any food and drink, they simply make u uncomfortable and tell you we have lincence for food and drink and she will give you a book of all the Policy laws. Where is the Police while i was getting fiscally abused by locals????
I had to canceled my last 4 days and move out this place.
Pls , for your safety avoid this place and just go maybe for a half day experience. I hope this gives you guys enough heads up.
And who ever said Morroco is safe, it is absolutely wrong. Lots of theifs, avoid just for ur safty and i am sure you worked hard to save Money. Don’t wasted. Lets get government to fix this issues. And make sure you update you ambassy of your government about unsafe Morroca.
If you rich enough to have a 24/7 guid and driver and stay in expensive Resort than you will be fine.

Godbless you all

Leisure Self

8/10

Excellent

08 Jun 2019

Verified traveler

Beautiful accommodations, but difficult to locate. Very delightful and friendly staff. Hammam was wonderful and restful. Food could have been better for the price.

Leisure Self

10/10

Exceptional

29 Apr 2019

Verified traveler

Lovely helpful staff. Nothing was to much bother. A hairdryer in the room would be nice.

Leisure Family

2/10

Poor

08 Dec 2018

JoJo

The hotel is located in a dark alley and I was terrified at night. Rooms are cold and there was no heating (other Riads have heaters) what was worse was lack of hot water which was just awful. For the way to the hotel see my IG traveljojostyle28 in my Morocco story

4/10

Poor

25 Oct 2018

Verified traveler

The staff was great. The owner is very overbearing.

8/10

Excellent

09 Oct 2018

Verified traveler

Beautiful Riad

The Riad itself is very nice. Beautiful property. Seems more fitting for couples than single travels. Only downside was getting to the location. There are small, short tunnels to go through and we kept getting followed when we would walk back at night time.

Friends

10/10

Exceptional

14 Aug 2018

Peter

Just lovely.

Such a lovely place to have found. Very close to the main area. Offers taxis right to the door and met by the great staff. Excellent introduction to the building and it’s facilities. Wonderful rooftop terrace where breakfast is served as well.

Friends

6/10

Pleasant

06 Jun 2018

Alice

Be aware of the location!

The riad itself is very nice on the inside, the rooms are extremely well-kept, clean and we have rose petals on our arrival. (Although this is romantic my trip was with a friend). The people who serve at the riad, meaning the ones who serve the breakfast and dinner are extremely friendly and nice, speak English and French and are very accommodating. The only two downsides to this place are: one the pool is not heated and is located in a shaded area, so no one can really use it, as the water is freezing cold. Second the location. In order to get to the riad you have to walk through an alley in the medina. For two girls walking alone this is not such a good idea. Be aware that to go in and out of the riad you will always have to go through this \"underground\" alley. If you are in a group of friends I think it's fine, but for women staying alone I dont recommend it.

Friends

2/10

Poor

13 May 2018

Verified traveler

Self absorbed, unprofessional Riad manager

My boyfriend and I were kicked out of our room at 1:30 in the morning. Apparently another couple was booked for our room and they were actually registered on the hotel system. This was Hotel.com's mistake, as they didn't pass our details onto the Riad, even though we had already paid.

While that may be forgivable, the blonde French lady running the place did not provide us with any assistance. Unfortunately her Riad was full and she was only eager to get back to her own bed. She sent us away in a taxi to another hotel which she claimed \"is a big hotel and they'd have space\" - when in fact we arrived and the other hotel was completely booked. She didn't have the courtesy to call up to ask in advance. She was in hysterics and only concerned about herself. She didn't even bother to call Hotels.com (which is apparently protocol in events like this). She was extremely unsympathetic and kept saying its not her fault and she can't find us on the system. She literally did not care where we went so long as it was out of her Riad. She even had the nerve to tell us to come back on the 4th to 6th nights of our stay, when she'd have available rooms. She was so self-absorbed and completely unhelpful.

For the next several hours we went from hotel to hotel looking for a place to stay. We found out that there was a conference in Marrakech that weekend, explaining why most hotels we went to were booked. She was very unprofessional and lacked basic human decency.

Partner

10/10

Exceptional

05 Apr 2018

Verified traveler

very lovely and in the old city
hard to get to and carrying luggage from main road was difficult

4/10

Poor

24 Mar 2018

Peter

No taxi service to hotel or in immediate vicinity. Isolated from main attractions. Very poor breakfast - rationed one cup of coffee - no tea. No tea making facilities in room. Restaurant very expensive compared to others in area - ie double the cost. Receptionist was lovely

2/10

Poor

29 Sep 2017

Verified traveler

A Clean hotel that smells mold.

The smell of mold is all over the place. They try to mask it with aromatic candles and perfumes.
So either you will die from the perfume or the mold or you will freeze to death as you will have to keep the air conditioner on!

10/10

Exceptional

04 Sep 2017

Verified traveler

Enjoyed staying in this beautiful accommodation. Gives you a glimpse of real inner medina life.

6/10

Pleasant

27 Jun 2017

Verified traveler

Great riad in not-so-great location.

The Riad itself is huge and comfortable and luxurious. The air conditioner in the room worked just moderately well, so it was still quite warm at night. Which wasn't ideal. The rooftop area was very cool, and was the highlight of the place, especially to hang out in the late evening. The location is right next to the mosque, and to get to the riad is a difficult, maze-like path. Very easy to get lost. In the streets surrounding the riad some insecurity and uneasiness are felt, at least for tourists. The narrow passage ways, bustling streets, noise, proximity to strangers, poor lighting, multiple accostings by said strangers, made me and my partner feel a bit uneasy going to and from the riad. At one point we were accosted to the point that someone tried to physically steal my backpack off my back. An unfortunate event, but it did taint our experience at the riad. The host seemed a bit flighty, in so much as to not have someone present to open the door to the riad when we first got there. We ended up waiting for over an hour. Finally a fellow patron came to the door to let us in. Apparently the host was understaffed that day, so that is why no one was there to let us in. If I came back to Marrakech again, I would not stay here, I should instead stay in the \"new\" city, and likely hire a guide to take us through the medina and into the old city. Guides provide education, security, and bargaining help. They are invaluable. Get one, even if just to tour the city tourist sites.

10/10

Exceptional

20 Apr 2017

Anne

Oasis of calm

This riad is converted from two houses and dates back to the 18th century. It has lots of interesting architectural details and each room is uniquely decorated. Because of the way it was originally built it is not suitable for anyone with mobility problems (several levels with steps between). Also note that the riad is about a five minute walk from the nearest taxi drop off point - call ahead to get help with luggage (and directions). These points aside this is a perfect escape from the hustle and bustle of the souk.

There are two courtyards, one centered around a fountain and one around a large plunge pool. Both provided comfortable seating to escape the heat. For the more determined sun seeker there is a large roof top terrace. Hotel staff were very happy to help with all inquires and but were equally happy to let us sit and read.

Both of our rooms had large ensuite (fabulous) bathrooms. There is a reasonable amount of storage for clothes. Both rooms had several power (standard European) sockets but none at bedside table height. Everything was kept spotlessly clean and was well maintained.

8/10

Excellent

21 Mar 2017

Verified traveler

Very nice hotel - everything smells like roses everywhere. The staff were incredibly helpful with anything you asked basically.

10/10

Exceptional

08 Aug 2016

Verified traveler

Nice Riad

Me and my wife stayed in Riad it was excellent experience, staff were really friendly and helpful. 15 mins walk to the Square Market.

10/10

Exceptional

20 Jun 2016

Leonard

Hidden Gem

A gem hidden in the back streets of the Madina

Family

4/10

Poor

25 May 2016

Verified traveler

Charming Riad but run as a Hotel - hard to find

We stayed for four nights in total and found the Riad charming at first, all though it was very far from any main roads. Basically we found out that the only way taxi can drop you by or even near the Riad is if they have a permit. This made the journey a bit difficult as you are no always able to use the Riad's taxi service when you're out and about. All though I felt generally safe it was a bit stressful walking back with the labyrinth maze to find the Riad ahead of us. We got lost so many times. It is lovely to be in such old and ancient place but it can get too much. We really enjoyed Jalal and Hakeem's service the workers at the Riad, they were incredibly helpful and there to help at any time, however the owner (french lady) we found unhelpful giving us no tips where to go, where we can take cash out, how to find things, and her english wasn't to good standards. We really were disappointed how she lacked heart and passion for her city and her lack of know-how. Instead she often insisted we eat at the Riad, use the spa (which was not free) and showed annoyance when we said we booked restaurants elsewhere. When we stayed there the Riad was almost empty of guest and she forgot to book our taxi to the airport and instead of apologising told us she works long days and was very tired. This was incredibly unsatisfactory to us and often we felt she lacked humidity and care for us as her guest. We really love the staff but wish we had benefitted a more worthy owner with our stay.

Partner

6/10

Pleasant

06 Dec 2015

Verified traveler

The room was lovely, the staff were great. Breakfast adequate - lovely setting on the roof terrace. Just hated the access way in and would most definitely not have stayed there without my husband in tow. I've never been scared anywhere in the world about walking on my own, but I was there. They also pushed a lot for us to eat there, have spas there, we preferred to go in to the Medina where there was more life.

Partner

10/10

Exceptional

18 Oct 2014

Jeff

Excellent Riad in the heart of the old town

Beautiful Riad with excellent facilities and staff and only11 rooms !! Good position for finding and seeing all the old palaces,museums and souks. Couldn't be bettered.

4/10

Poor

07 Oct 2014

Lady

Location was Awful

We were dropped off by our taxi driver which was booked via Expedia and then he rang the hotel and we had to walk through some back alleys which took us approximately 25 minutes to arrive. The actual Riad was down some extremely dark alley, and as three young ladies we felt extremely unsafe. We very rarely left the Riad and when we did we had to ask a member of staff to accompany us. We were nearly assaulted by someone who we thought was being kind and taking us back to our hotel as we were lost only to be told we had to pay him. I would never again go to this hotel. This has most definately been the worst experience. We also booked a triple room and when we arrived was told that only a room for 2 was booked. I will be making a formal complaint about this.
Regards
Mrs Dawn Renwick
Very Unsatisfied Customer

8/10

Excellent

13 Aug 2014

Captainships

Excellent but needs better breakfast, wifi, and a

Excellent but needs better breakfast, better wifi signal, a mini bar, and a proper king size bed (we had two single beds put together).

The riad itself is beautiful and clean and the people working there are lovely.

The riad is very close to the Ben Yousef Mosque and only 15 mins walk (through the souks) to djemaa el fna.

As with many riads, having lunch or dinner requires advance notice/order by about 2-3 hours- which isn't ideal.

Overall a 4* Riad.

10/10

Exceptional

07 Apr 2014

Verified traveler

beautiful riad in the middle of the Medina madness

The riad is absolutely gorgeous. The staff amazingly helpful. The spa treatments were very good as well. I thought that staying right in the center of the Medina was very stressful and next time I would probably stay outside the Medina and just visit it for a few hours. But if you are looking for a place in the Medina this is definately a great recommendation.

Partner

4/10

Poor

21 Nov 2013

Daniel

How to spoil a nice riad

This is a beautiful property, with a lovely courtyard and pleasant rooms. The poor service, unfortunately, makes the overall experience well below the average, especially if one considers the high prices charged. Although always courteous and available, the staff do not seem to have received proper training and one feels they are constantly improvising in the various tasks they perform. The gym – one of the reasons we had chosen this riad – is not well maintained and the treadmill for instance is of such low quality that it is of no practical use.
The worst part nonetheless was left for the end, when I requested the hotel manager to book a car for us. The rental agency he suggested left us waiting for two hours and when it finally arrived the vehicle was dirty and old, even though I had been specific about the required condition of the car. I cannot help but supposing the manager's criteria was the highest commission offered instead of reliability of the service. I would have appreciated an honest piece of information.

6/10

Pleasant

12 Aug 2013

Chris

Nice riad, lacks service

The hotel itself is very nice, located near to sights such as Jemaá el-fna.

The breakfast is served any place you want in the hotel, but to be honest it is nothing much to look forward to consisting of two small buns, two small pancakes and some jam. In addition you get a small fruit salad, in our case the apple still had the price tag.

Be careful of asking for an extra juice or some eggs with the breakfast, they surely take paid for it - you pay the same for two eggs in this hotel as a full dinner in the city.

Staff is also just average, not really helpful when we was followed by two men wanting money from us. We offered the men 25 dirham just to get rid of them, but they required 200 dirham. The receptionist supported them saying we should pay more - but why? We never asked them to follow us.

Conclusion is it is a nice hotel in a nice part of the city, but pleas don't expect to much of the staff there.

Partner

2/10

Poor

19 Apr 2013

Elaine

Definately NOT 5 Star standard

Definitley not 5 star! its a complete rip off. There is no telephone or fridge in the room. Tv and air con were rubbish and not working. No laundry or ironing offered by the hotel. Room service is terrible and overpriced, as are the spa treatments. The swimming pool and gym are tiny. You have to go to reception to order and ask for anything and more often than not there was no one there. Location of riad is obscure and away from main attractions so transportation (and paying for it) is necessary. The decor of the riad is beautiful but you can tell it is not maintained very well upon closer inspection. The only positive were the two Hassan's that work there who were very helpful and accomodating. Otherwise it was the worst 5 star hotel i have ever seen. DO NOT STAY HERE.

6/10

Pleasant

03 Apr 2013

Julie

Beautiful but overall value for money is not ok

Esprit du Maroc is a very beautiful Riad with a good central location: close to the soukhs and to the center of the old Medina. The staff is very friendly and gives advice whenever they can. However, for the rate we paid I would have expected more comfort in the rooms and better food. Breakfast is ok but not overwhelming, and dinner is far too expensive considering the \"just normal\" quality and considering price levels in Marrakech (we had better dinner in places in which we paid less than half).

Partner

8/10

Excellent

17 Feb 2013

Chris

Elegant Riad in Heart of the Medina

Exactly as expected, an elegant Riad in the heart of the Medina near the Merdesa Ben Yousef. Breakfast was served on the stunning roof terrace and was adequate. Dinner was taken in the dining room, which had an open fire. The meal was rather expensive compared with other restaurants. The bedroom was large and comfortable, the ensuite bathroom clean and spacious. The staff were attentive and friendly. I would use the riad again. One word of caution. The riad claims to have parking, it does not. it can only be accessed on foot.

Overall it was very pleasant, one could find fault as others have but one would have to be very picky.

Partner

6/10

Pleasant

16 Feb 2013

Verified traveler

Authentic Riad experience.

Nice place, definitely an authentic Riad experience in a good location for the Souks. But long wait for food and drinks, expensive and the hotel got our bill wrong (they did however correct the error). Hamam was good.

Generally nice people and happy to help.

6/10

Pleasant

03 Nov 2012

P & J

Lovely RIad but Poorly Located

This is a most beautiful Riad, with rooms and alcoves that display superb Moroccan architecture. My wife and I had a very pleasant time eating by the poolside or on the rooftop. However, its major negative is its location. Regular taxis told us that it was not accessible; we were therefore left with a lot of luggage that had to be dragged for about 0.5 Km. The beauty of the Riad contrasts with the narrow and sometimes filthy lanes nearby. The moment one stepped out of the Riad, the harassment started. In the end, we resorted to hiring the hotel taxi rather than go anywhere on foot. If we were coming back late from dinner, a prearranged taxi was a must. While we were told that wi-fi was available, there was no access in the room, and I had to sit in the courtyard next to the reception to access the internet. We also found communication difficult, as neither of us speaks French of Arabic. Instructions were therefore not always followed. Service was variable - some staff very extremely good, whereas others were not dependable. The breakfast was of poor quality, with no variation from day to day - we ended up ordering eggs, just to add some protein, and were charged extra for this. They did not have a printer for us to print our boarding passes.
In the end, mainly because of the harassment we experienced as soon as we stepped outside the Riad, and the lack of internet in the room, we spent only 3 nights, although we had paid for 5.

10/10

Exceptional

07 Oct 2012

Alexandra

Calm amidst the chaos

A great place to relax after the hustle of the souks. Large and comfortable room, plentiful breakfast, nice rooftop patio to take some sun or enjoy a meal. Definitely have a hamman and a massage.

8/10

Excellent

10 Aug 2012

Rebecca

Great for couples

The Riad was absolutely superb with the only downfall being the price of hotel food and drink.
Staff were very helpful and friendly. I would recommend this Riad to anyone who wants to stsy in a more authentic part of Marrakech.

8/10

Excellent

30 Jul 2012

Sunny Dhaliwal

Very nice Raid and warm welcoming from staff 5 ***

Quality of the staff and their service - I had given them a 3 because of they need more english speaking staff rather then just one. all of them spoke French and Arab. But all staff where very warm and welcoming and do try their best in helping with all your enquires

They said they have full breakfast but its only Moroccan breakfast (mainly bread) and not English style like sasauge etc...

The hotel needs to provide a more range of pillows rather then just hard as i found some nights very hard to sleep with their pillows

Their Harman was very nice and relaxing and its worth getting done we all enjoyed.

10/10

Exceptional

30 Apr 2012

Verified traveler

Perfect Spring Break

The Riad & Spa Esprit du Maroc is a gem. If you're looking for an authentic experience within the Medina of Marrakech this is it. It's at the heart of everything but peaceful and quiet in the rooms, courtyards and on the fabulous roof terrace - where you can take any/all of your meals if you wish. The rooms are lovely, in typical Morrocan style, but with modern comforts. The staff are so friendly and helpful, the spa offers great massages and hammam, the food is simple, fresh, local and delicious. The hotel will arrange very good guides, tours and taxis. Final access to the Riad is down a narrow passageway and only small taxis can get to the nearest square, so ask the hotel to arrange pick-up from the airport. We had such a relaxing week and would go again.

Partner

6/10

Pleasant

20 Dec 2011

Verified traveler

Great hotel but beware female travellers

The hotel was beautiful, clean and the staff could not have been more helpful. The food was great too. The hotel was not disappointing.

However, the location of the riad is in the northern part of the medina which is a more traditional area and there are not many tourists. As two tall blonde girls we experienced a lot of very unpleasant and agressive hassle from the locals. On several occasions we were grabbed, groped and at one point, I was spat at in the face when I refused a 'proposal' from a guy.

The hotel insisted that we take a taxi in the evening as the area was not safe. Many taxis would not go to this part of the medina, as the streets are very narrow, so we had to call the hotel to pick us up after an evening meal in the town etc. As a result, we mostly stayed in the hotel in the evening.

We were due to stay one week, but we changed our flights and left early because of our experiences. This was not the fault of the hotel, but we did not feel safe in the area.

8/10

Excellent

22 Dec 2025

Aldo

Personale cortese e sempre disponibile per qualsiasi cosa. Stanza pulita

10/10

Exceptional

20 Jun 2024

Verified traveler

Vackert, professionell service och centralt läge.

Otroligt vacker riad med exceptionell service. Personalen är alltid tillmötesgående, hjälper en att hitta rätt i staden och erbjuder många fina tjänster som hamam, massage och utflykter.
Vi hade gärna tillbringat mer än våra 2 nätter här då vi trivdes väldigt bra. Gigantisk takterrass med utsikt över staden där också en frukost avnjuts varje morgon till fågelkvitter.
Bilderna gör inte riaden rättvisa, den är ännu vackrare i verkligheten.

Partner

8/10

Excellent

11 May 2023

Nancy Martínez

The riad is beautiful, is awesome. The problem is that is not easy to find and is not very near from the plaza of Marrakech. I think is difficult to arrive with taxi or walking. But the place is awesome.

8/10

Excellent

06 Mar 2020

Anette

Nice but old Riad in the center of Marrakech. Very friendly staff and very good service

Partner

4/10

Poor

24 Jan 2020

YUMI

あまりオススメしません

一週間のマラケシュ滞在の間、３泊をこちらでしました。
まずたどり着くまで大変で迷います。
同じような人が多いのか、地元の少年がやって来て道案内してくれました。
(もちろんチップ要)

広めのリヤドでキレイです。
ボーイさんは英語がわかるので助かりました。

リヤド内でハマムができるとの事で頼んでみたのですが…
聞いていたのと少し違ったのですが、オーナーの女性にマッサージも勧められ一緒にお願いしました。

受ける前に部屋までボーイさんが集金に来られ、ハマムとマッサージ代の他、TAXの様なものを一泊につき 35DH請求され、払いました。
領収書を求めらたら、無い、と。
請求書の写真を撮れと言われて撮りました。

ハマムとマッサージを受けるのに、狭くないリヤド内をバスローブ一枚で歩かされ、終わった後も髪の毛が逆立ってるまま部屋に戻されました。

チェックアウトの際に、その時支払ったTAXを請求されたので支払ったと反論。
ボーイさんとやり取りしていたら、オーナーマダム登場で、払ってないの一点張り。
こちらも負ける訳にはいかないので拙い英語で応戦。
ボーイさんは途中から理解してくれましたが、オーナーは全くわからないようで。
ボーイさんがオーナーに一生懸命に説明していました。

結局、集金に来たボーイさんがTAXを懐に入れていたようです。
どのボーイかをコピーしたパスポート写真を見せられたので答え、その人は昨日追い出した、との事でした。

最終的には疑惑は晴れたのですが、前後して泊まっていたリヤドはもっとリーズナブルな上に朝食も美味しかったのもあり、こちらはあまりオススメできません。
部屋に水一本もありませんし、朝食も特に美味しい訳でもなかったです。

ただ、バスルームは広く浴槽もあって、夜はぬるま湯でしたが朝はわりと熱いお湯が出たので、そういうのを求める人はいいかもしれません。

Self

10/10

Exceptional

19 Jan 2020

Verified traveler

War rundum zufriedenstellend! Hervorragender Service

Leisure Friends

8/10

Excellent

11 Nov 2019

Zinger

Beautiful Riad experience in the Medina of Marrakech. The owner was gracious and took personal interest in our needs. Comfortable beds, good climate control, amazing high ceilings. We especially liked the breakfast service on the roof deck in the mornings. The Medina with shops and restaurants were just outside our door. We walked all over Marrakech from there.

Leisure Friends

10/10

Exceptional

21 Aug 2019

Atilla

It was a very good Riad experience. Thank you...

10/10

Exceptional

10 Aug 2019

Verified traveler

L’acc a été merveilleux, le personnel est super amical et aimable.
Des gentils personnes.

Leisure Family

10/10

Exceptional

30 May 2019

Jorgw

El lugar es muy bonito, cuidado al tratar de llegar por qué prácticamente te asaltan y te amenazan los falsos guías, pues para llegar hay pocos letreros que indiquen el camino, recomendable preguntar a la gente en los locales y no dejarse ayudar por nadie. El lugar bien, los alimentos extra un poco caros.
Vale la pena una escapada sin salir de noche.

Partner

2/10

Poor

24 May 2019

Verified traveler

Die Besitzerin war eine Katastrophe. Wertvolles medizinisches Equipment meiner Verlobten wurde weggeschmissen und war unwiderruflich weg. Daraufhin wurden wir von der Besitzerin verbal attackiert. Große Warnung an dieser Stelle!
Der Weg zum Riad ist besorgniserregend und diverse weitere Dinge liefen nicht so, wie man es für den Preis erwartet. Kurzum: Vermeiden Sie dieses Riad.

Leisure Partner

10/10

Exceptional

06 May 2018

Faika Binnur

Hersey gayet iyiydi otel odası cok guzeldi yeri de old souk un içinde ulaşım taksiyle rahat

Family

2/10

Poor

05 May 2018

Verified traveler

Nos dieron una habitación sucia porque no nos esperaban

8/10

Excellent

04 May 2018

elisclau

Schöne Unterkunft in versteckter Lage

Wir wurden von einem Mitarbeiter vom Taxi abgeholt, es waren ca. 800 m zu Fuss. Hinter der Tür verbirgt sich ein Kleinod. Das Haus ist sehr sauber, hat eine wunderschöne Dachterrasse,auf der man frühstücken kann. Die Mitarbeiter sind allesamt sehr freundlich.
Das Frühstück ist einfach, aber gut, auf Anfrage gibt es auch Obst.
Vorsicht vor der Haustür, es lauern Männer rum, die einem einen falschen Weg zeigen um dann abzukassieren. Navi ist sehr sinnvoll!

6/10

Pleasant

11 Apr 2018

Verified traveler

bel établissement mais accès difficile

Accueil agréable dans un Ryad typique. Toutefois, l'accès est très compliqué et pas très sûr le soir.
Le petit déjeuner n'est pas à la hauteur de la réputation que veut se donner l'établissement et les prix du restaurant (qui ne sont pas affichés) sont exorbitants au regard de la qualité.
TAxi pour l'aéroport payé directement au RYAD sans reçu, ce qui a entrainé des difficultés avec le chauffeur.
JE NE CONSEILLERAI PAS CE RYAD !

10/10

Exceptional

08 Dec 2017

ぴっぴ

迷路の奥の静かなリヤド

パッケージツアーの延泊をして、ここだけ個人で手配しました。空港でのお迎えを提案されましたがマラケシュ内での移動のため断ってそのまま自力でたどり着きました。とはいえタクシーでは途中で降ろされ、リヤカーみたいなのに荷物を載せ替えてから迷いながらの到着です。事前にきちんとお願いすればわかりやすいところまで迎えに来てもらえたようです。
リヤド自体は何故ここが？というような場所なのに、入口のドアを開けたら別世界というようなステキなところです。設備も特に問題なく、快適でした。お湯も熱いのがちゃんと出ます。

スパも受けましたが、最初は全裸で途中でTバックの紙パンツを渡されます。嫌な人は水着とか持参してもいいかも。

10/10

Exceptional

20 Nov 2017

Claudia

Großartiges Ambiente

Das Hotel ist traumhaft schön und hat 2 Innenhöfe. Der eine mit Pool, der andere mit einem Springbrunnen. Zudem gibt es eine riesige Dachterrasse mit Liegestühlen und Sitzgelegenheiten. Unser Zimmer war groß und außergewöhnlich schön und geschmackvoll eingerichtet. Durch den Kamin, den Tisch und die Stühle hatte man das Gefühl, eine kleine Wohnung zu haben. Das Bad hatte eine riesige Badewanne. Sie war wie auch das Bett mit Rosenblättern bestreut. Es roch fantastisch. Wer ein Hotel zum Träumen sucht und Sinn für kunstvolle Ästethik hat, wird in diesem Riad glücklich sein.

Partner

6/10

Pleasant

17 Sep 2017

Verified traveler

Not 5 stars

The Medina and the riads decor are the main attractions, breakfast was not impressive and the restaurant was seldom open. I thought the address inside the medina was perfect, but my wife was intimidated by the dark alley leading to the front door.

Partner

10/10

Exceptional

22 Aug 2017

Pedro

Great hotel

Hotel bem localizado com uma equipa simpática, sempre disponíveis. Ambiente acolhedor/familiar. Perto de tudo, a um simples passo. Os quartos com áreas excelentes e limpos. A voltar numa próxima viagem. Pedro Silva

Family

8/10

Excellent

10 Jul 2017

Verified traveler

Good

ホテルの人々は非常によい人だった。
ただ、街の中心となるSquareからは徒歩だとチョット距離がある。

10/10

Exceptional

05 May 2017

Verified traveler

Roligt, hyggeligt og skønt lille Riad

Fantastisk sted... der var desværre dårligt wifi og lidt et problem, når man skal arbejde. Morgenmaden og kaffen kunne godt tåle en opgradering... den var ret kedelig... kun brød... der var hverken æg, ost, frugt eller lign. Til gengæld var tagterassen fantastisk.

Family