Parkview Hotel

100 reviews shown

10/10

Exceptional

29 May 2026

Jeff

Rooms are nice. Under renovation at the moment, which should turn a good property into great one.

Self

2/10

Poor

27 May 2026

The AC is too old to use! We come at summer and but the AC is not cooling at all! And it beeping every two minutes which I can’t sleep at night if I open the AC but it also too hot if not open the AC. The hotel really needs to check their AC!

2/10

Poor

27 May 2026

Collin

Had a pipe burst in my room and was not compensated for my room

Self

4/10

Poor

26 May 2026

Fritz

This property has not been updated in at least 20 years. Very dated and very dusty. The TVs are those thick flat screens from 20 years ago when flat screens just came out. The phones are those off white phones from the 90s.

The location is good, the staff is nice.

The breakfast is ok, waffle maker and coffee are good, eggs are terrible.

Family_with_children

8/10

Excellent

23 May 2026

David

Noise from construction.

4/10

Poor

22 May 2026

Shruthi

Smell was awful at the lobby and the room was clean and they forgot to refill shower gel it was empty . Staff was not to ready at the front desk.

10/10

Exceptional

20 May 2026

Philip

Classic older hotel. Centrally located with quick access from the highway. Friendly and enthusiastic staff. Lots of free hotel parking in rear. Property is undergoing renovations in preparation for new ownership but we didn't notice. Huge room. Double shower heads were bonus. Forgot an item in the lobby and staff ran out to the parking lot to hand it to us. Will stay again.

Friends

10/10

Exceptional

19 May 2026

Allison

10/10

Exceptional

15 May 2026

Katina

Clean room. Convenient location.

Partner

10/10

Exceptional

12 May 2026

Steve

Parking was easy and convenient!

10/10

Exceptional

11 May 2026

Ydanis

Everything and the staffs were great!

8/10

Excellent

10 May 2026

Deborah

Super cozy hotel not too far from Syracuse campus. Staff was lovely, but because of the hotels location, we could hear traffic and street noise all night long. Additionally the hotel is under construction which is good in the long run, but in the shott run challenging to navigate

6/10

Pleasant

05 May 2026

Christopher

The parking was very limited due to the renovation equipment. No on property market. No luggage rack. Little to no bathroom counter space. Small TV. No table and one chair. The staff was excellent.

Partner

2/10

Poor

03 May 2026

Diana

Showed up, you said I wasn’t in the system, but yet I’m in the system to leave a review?!?!
Never got to check in, offered no assistance to help find another room.
Will never book this hotel again, and I travel to Syracuse often.
This room was booked 6 months in advance, my room should have been reserved!

Self

10/10

Exceptional

03 May 2026

DAVID

Nice place, good breakfast, awful coffee. Taco place out back in walking distance has great margaritas.

Partner

10/10

Exceptional

02 May 2026

Mary Ann

The breakfast was good. There is a laundry room if you need it. Bring quarters. If you exit the back door and walk across the parking lot, there is a little restaurant takeout called Over the Cuse with interesting food selections and friendly helpful staff.

Self

8/10

Excellent

01 May 2026

Bree

Clean room. Room was dated but they’re renovating. Would stay again

Self

10/10

Exceptional

29 Apr 2026

lisa

We interacted with 2 staff members. A woman ( with a cute dog) and a gentleman whose name was Javon, I believe. Both incredibly friendly and helpful. Check in was quick and easy, as was checking out. Room was clean and quiet. Small bathroom, but loved the double-head shower. Very nice hot breakfast. Better than what you usually expect. Bagels, eggs, sausage and a lot more. Parking was fantastic. We would recommend this hotel and would stay there again.

Partner

8/10

Excellent

29 Apr 2026

Ashley

Fabulous staff and diggie mascot. Would definitely come back.

Family

10/10

Exceptional

28 Apr 2026

Melissa

The staff were very friendly at the front desk. Overall the place was an excellent choice for our stay and would definitely stay again.

2/10

Poor

27 Apr 2026

Adrienne

I was refused service and never stayed at this establishment. The staff is extremely rude and not accommodating at all.

Family

6/10

Pleasant

27 Apr 2026

Laura

It was fine. Stayed here for a gymnastics meet.

8/10

Excellent

26 Apr 2026

Paul

Shower curtain is too short and the floor gets wet. Not enough countertop in bathroom for toiletries. Towels felt rough to the touch.
Breakfast was nice, Coffee was good too! Very friendly staff.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Luke

The booking Expedia put my family of four in a King suite with one bed instead of a room with two double beds. It was a busy weekend and there were no other rooms available. I slept on a chair and my son slept on a mattress on the floor.

Family_with_children

2/10

Poor

25 Apr 2026

Lisa

I didn't stay here. I received a phone call that the property was undergoing renovations and were having electricity and plumbing issues

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Jacob

Under renovation but in decent shape nonetheless. Easy free parking.

10/10

Exceptional

24 Apr 2026

Kathleen

Great option near SU. Room was spacious, beds comfortable, parking easy, nice hot breakfast and staff was friendly. They are renovating so updates will be nice but I hope they keep it affordable.

Family

10/10

Exceptional

21 Apr 2026

Joseph

Nice people

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Karen

We stayed at The Parkview Hotel on a recent visit for accepted students at Syracuse University. The location was wonderful. We were a 15-20 minute walk to campus from the hotel, which was super convenient. The hotel decor is very dated and it is in the process of undergoing renovations, and possibly also a change in management (saw signs that Hampton Inn will be taking over Fall 2026). Although the hotel was very dated and in need of updates, the guest room was clean and the bathroom was well kept. There were three of us and when we arrived there were only towels for 2 guests. When we asked at the front desk for additional towels, they apologized that they did not have any additional bath towels, but did give us extra wash cloths, hand towels and bath mats. We found that a bit odd. We took advantage of using the fitness center in the basement, which had a nice variety of equipment available. In the morning, a basic breakfast buffet was available and included. We were given permission to leave our car in the hotel lot when we were visiting Syracuse University, which was very helpful. The location makes this a great spot and we found the overnight accommodation to be clean and adequate.

2/10

Poor

19 Apr 2026

Ori

Constant noise from flushing toilets, people talking in the hallways, slamming doors and maintenence ppl knocking on my door to fix a TV that wasn't broken. Checked out a day early.

Self

4/10

Poor

19 Apr 2026

Michael

Parking was not secure

4/10

Poor

19 Apr 2026

John

Room smelled dank. Amenities were poor - low quality towels and beds. Parking lot entrance flooded making getting in and out difficult. Under construction so parking limited.

Family

6/10

Pleasant

18 Apr 2026

Ryan

Door would not shut. Came back to my room and door was open no house keeping around

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Raphael

Small parking lot but could always find a spot. The staff is very nice and helpful.

Partner

10/10

Exceptional

17 Apr 2026

Timothy

The hotel and staff were absolutely wonderful, though the fact that our booking did NOT show up on their books, despite the money being taken from our bank in December, was far from satisfactory. I would love to know just what Hotels.com actually did to earn their commission in this transaction as they clearly did NOT complete the booking!

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Stacy And Rocco

Parking was tough, although there were spots- they were blocked off with construction equipment

The room was clean, but a couple light bulbs out

No sleep timer on tv, which I would have appreciated

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Cheyanne

Beautiful building, and the inside of the hotel was amazing, the complimentary breakfast was so good, the only issue I had was that I put in a request for extra pillows and was told they’d be dropped off, I waited over 2 hours and nothing and ended up taking a nap, while I was in bed and wasn’t dressed and the door swung up and housekeeping walked in… I was extremely embarrassed and on top of that never got the pillows.

Partner

8/10

Excellent

16 Apr 2026

Pat

Buffet was a not great

8/10

Excellent

16 Apr 2026

Nyjuwaun

The parking was easy, and the check-in process was smooth. The staff were friendly and welcoming. The room was mostly clean, though there were a few stains on the chairs and footrest. Even so, the hotel overall was well maintained.

I did not have breakfast, but I stopped by in the morning for some water and juice, which were cold and refreshing. The fitness center is small and the water station was empty, but it was still decent.

The kitchenette in my room was basic, with a microwave, mini fridge, and sink, but no cooking space. It was still a nice feature to have.

Overall, I enjoyed my stay.

Friends

10/10

Exceptional

16 Apr 2026

Tommy

Everything was clean, and the breakfast was good

Self

10/10

Exceptional

16 Apr 2026

Margie

Although parking was offered it was so crowded there were almost no spots left both time we needed one. Otherwise great place

Family

10/10

Exceptional

15 Apr 2026

Tommy

Property was very close to where I needed to go and have very clean rooms

Self

8/10

Excellent

14 Apr 2026

Susanne

Location was great. Parking on site. Construction in the building was the only downfall, although it was only during the day.

Family

10/10

Exceptional

14 Apr 2026

Paul

The hotel and room , were very clean and comfortable.

Partner

10/10

Exceptional

13 Apr 2026

Kevin

Parking is a little tricky. The hotel was very clean. Decent breakfast. Pleasant staff

6/10

Pleasant

13 Apr 2026

Heather

Elevevator was gross. TV is room was ridiculously small for the size of the room.

Family_with_children

10/10

Exceptional

13 Apr 2026

Was under reno but everthing was great

4/10

Poor

13 Apr 2026

Dora

Room lock didn’t work. Bedsheet had hair on it. When we requested for a new room, we were given keys to another room but when we opened the door, there were already hotel guests inside the room. Just overall a disastrous experience.

Family_with_children

10/10

Exceptional

12 Apr 2026

Lisa

Nice, comfortable rooms. Clean and well appointed. Would stay here again!

Self

4/10

Poor

12 Apr 2026

Kelly

Smelly (musty? mildew?) room (412), sledgehammer at 8am above us on Sunday, TV didn't work, hotel room doorr didn't close without a shove,

Staff was nice enough.

Friends_and_family Friends

8/10

Excellent

12 Apr 2026

sheelagh

parking was handy but didn't feel overly safe

Family_with_children

4/10

Poor

11 Apr 2026

Andrea

Hotel is completely outdated. No body soap when arrived; 2 old, small, rough bath towels. Strange smell in the room. No housecleaning during 2 night stay. No warm blankets, just heavy sheets. Doing construction throughout building. Tried to take a nap later in day after long college tour but couldn't because they were drilling and hammering in room next door, so loud. Staff not very friendly. Wouldn't stay here again.

6/10

Pleasant

10 Apr 2026

Kevin

Stayed 3 days, no fresh towels

Partner

8/10

Excellent

09 Apr 2026

Pamela

Had 2 rooms, booked the 2nd on-site as we had more people in our party than originally planned. Both rooms were unable to use the deadbolt locks, they weren't aligned with the door frame at all which was very concerning and we didn't get much sleep as a result. Hotel was old and needed renovations but it was clean and the staff was very professional and nice.

Family_with_children

8/10

Excellent

08 Apr 2026

Deborah

This is a very clean and comfortable hotel.
The staff are pleasant.
This only thing wrong with it is there is no security latch on the door on the inside of the room. This needs to be addedd for saftey reasons.

4/10

Poor

07 Apr 2026

Whitney

The hotel was under construction during our stay, which would not have had an impact at all, but the elevators were covered in drywall dust. the back door to the parking lot was left propped open at night and we only saw one staff member during our stay. The room smelled like body odor - a lingering scent that remained throughout the visit. There was no body wash or conditioner in the bottles in the shower. You had to use your hip to get the lock on the door to engage and the heating system was difficult to control. I think our room was one of the renovated rooms. The bathroom was clean, but the smell of the room as well as the weed smoked in the adjacent / adjoining room was dreadful. Perhaps just a moment in time for this well located hotel.

Family

4/10

Poor

06 Apr 2026

Patrick

Run down. No one was at front desk so had trouble getting into lobby at 8pm because foots were locked. It was so loud in the halls through to 1am. The whole place gave scary vibes - we bolted our door right away!

Friends_and_family Family

4/10

Poor

06 Apr 2026

Brigette

My stay was not as advertised there was no microwave and the mini fridge door was broken so instead of it been cold it was hot so we couldn’t use it and they was no showers gel in the bottle was there but empty.
So no my stay was not good.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Laura

I didn't realize the building was under construction... strong smell of new paint, but hotel was otherwise great.

Self

10/10

Exceptional

05 Apr 2026

Mark

The parking in the back is not good. The spaces are tight, especially at night. However, the location, price, and convenience of this hotel overrides the parking situation, and I would highly recommend this hotel for parents of Syracuse students who are visiting their child.

10/10

Exceptional

04 Apr 2026

Julie

Clean and very large room. Great location for Syracuse and the Armory. Check in and parking were easy. Breakfast had something for everyone. Staff was very helpful and kind. We will be back.

Family

10/10

Exceptional

04 Apr 2026

Andrew

Hotel is clean and convenient to Syracuse University. Staff is friendly

Partner

2/10

Poor

03 Apr 2026

Romy

The room doors had no safety locks and people were slamming doors all night bc they were difficult to close. We did not feel safe with no double lock or chain lock. The room smelt like weed.

Friends

6/10

Pleasant

03 Apr 2026

Sara

The multiple staff I met seem to have good intentions, and the sheets and towels were clean. However, the room badly needed dusting from the HVAC unit to lamps to doors. The refillable shampoo and body wash dispensers were empty.

The breakfast was nice overall though the coffee was empty and never refilled.

Family

4/10

Poor

02 Apr 2026

Heather

This hotel is being renovated and was bought by Homestead inn and is being renovated. The manager Paige is fine and somewhat helpful and other staff are too young to be in charge and don’t know what they are doing( not their fault!). Breakfast was nice and the room was clean and big. Air conditioning units are horrible and possibly as fire hazard with unchanged filters. I turned it off abc was freezing all night. So bottom line/ wait until it’s renovated completely and it will be a very nice place. It had potential, but until then go somewhere else. They are also not register with the Better Business Bureau because they do not pass their requirements. This is a red flag! Also they overbook because for some reason they do not know any reservation from a third party like Travelocity or Expedia.

Family_with_children

10/10

Exceptional

01 Apr 2026

Sonia

The room was clean. The bathroom had no heat. The fire alarm went off and the front desk staff said not to worry. The fire department will probably come and the cute firefighters.

Partner

4/10

Poor

29 Mar 2026

Tatiana

Value for the money - terrible.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Tiffany

Staff was unavailable, room felt dirty, empty bottle in the elevator for a little while, the gym has zero water in the water dispenser and the trash was full- the whole property is poorly attended to and run down. The parking lot was also not clearly marked. The only positive is that the bed was comfortable. I would not stay here again.

Family

10/10

Exceptional

29 Mar 2026

Cole Joshua

Was very nice and comfy

6/10

Pleasant

29 Mar 2026

David

Parking lot has a lot of construction debris and was a bit hard to find a space. Literally had to drive around bathtubs and get out of the car to move derelict office chairs to navigate the parking lot. Difficulty checking in when we originally showed up because nobody was at the front desk. We waited for 20 mins and decided to leave for dinner, and unfortunately couldn't get ready in the hotel as planned. Considered getting another hotel but checked back and someone was working there this time. The room sadly was not super impressive. Many things worn out and broken, especially the beds, bathroom fixtures. Lots of noise outside our window at 5am, no way to block light from coming in the windows made for a bad sleep.

Partner

2/10

Poor

28 Mar 2026

Stacy

Horrible experience. The room door did not close, it would not lock so we were at the mercy of whoever wanted to come in. When we told the front desk staff they told us they were full and couldn’t give us another room. Then magically at 7pm a room “opened up” and we were given keys only to walk into someone else’s room, who were very much still staying there. When we told the front desk his first question was “did you see people?” Not, “I’m so sorry” that didn’t come until we told him we wouldn’t be staying there. Zero stars, stay very far away from this place. I mean, we had a good laugh but that was only so we didn’t cry.

Friends_and_family Friends

2/10

Poor

23 Mar 2026

Camacho

The door to room 309 didn't lock. I complained
The towel was rough
There was dust and garbage between the bed and wall
TV was small and hard to see
The room smelled of strong curry food. Like someone had cooked in the room
The back door the water was not draining from the rain and had to step in water

Partner

10/10

Exceptional

22 Mar 2026

Gail

Room clean. Perfect for an overnight.

Partner

6/10

Pleasant

21 Mar 2026

Joseph Pak Nin

I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience.

First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control.

While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable.

Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient.

Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Stephen

We accommodating and helpful.

8/10

Excellent

19 Mar 2026

Laura

Comfortable hotel in a good location. The free breakfast is a plus, and the room was big and included plenty of space for clothes and toiletries.

Self

10/10

Exceptional

18 Mar 2026

Heather

I love the large sized rooms and proximity to Syracuse Campus.

4/10

Poor

16 Mar 2026

Jae

Toliet was leaking and had a puddle of water in the bathroom when we first checked in. Fire alarm went off. Key card to the room was deactivated and our room was marked as dirty and we checked out even thought we were still there for another night.

Friends

8/10

Excellent

15 Mar 2026

Tara

Everything was good but the towels were scratchy

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Paul

Good location with easy access to I-81. Restaurants within walking distance or a short drive to downtown. Breakfast hours and offerings were good and there was sufficient seating. There was only one elevator, so there was usually a wait. They are renovating so there was some noise during the day but minimal during our weekend stay. The parking was noticeably affected since the construction materials and equipment occupied a lot of parking spaces. The staff was friendly and helpful.

8/10

Excellent

14 Mar 2026

Aizhan

Great hotel! Clean rooms, friendly staff, and a very comfortable stay.

10/10

Exceptional

13 Mar 2026

William

excellent

Family

10/10

Exceptional

08 Mar 2026

Robert

Self

10/10

Exceptional

06 Mar 2026

Darcy

Clean room excellent staff

Partner

8/10

Excellent

06 Mar 2026

Lucas

Clean room, friendly staff.

Self

10/10

Exceptional

03 Mar 2026

Nathaniel

Everything was wonderful

Self

6/10

Pleasant

03 Mar 2026

Jamal

There was a lot of renovations happening upon my arrival and one elevator was down being that there was only two that really took away from speedy navigation to and from my room. The room itself was okay just had a stale smell to it. Overall, the workers were nice and accommodating so I can complain there.

Self

10/10

Exceptional

02 Mar 2026

ALBENA

Very convenient location

Partner

2/10

Poor

25 Feb 2026

Keith

I stayed here in September 2025. We had a great experience. The only the negative was the toilet clogged without any reason. It was fixed with plunger. Fast forward to February 2026. We decided to stay here again. On the first night the toilet was clogged again without reason. I asked front desk for plunger but he said he didnt have one. Needless to say we left the hotel with a full refund. I learned that new owners took this over and clearly something changed. I would not stay if I were you. It is a shame because it is a classic warm feel hotel in a great location. But again non of that is worth the unprofessional behavior from the one person on staff for the entire building. STAY AWAY!!

Partner

8/10

Excellent

25 Feb 2026

Debra

Clean rooms and friendly staff. Plenty of parking. Close to Downtown Syracuse and Syracuse University. Breakfast is complimentary but food options can be improved.

2/10

Poor

23 Feb 2026

Josh

Staff support was lacking. My reservation was made for the night before the night I needed. Staff was 0 help in changing this or coming up with a reasonable solution.

4/10

Poor

22 Feb 2026

Catarina

The hotel is just very isolated. The room was fine.

2/10

Poor

22 Feb 2026

Joseph

I couldn’t even get into a room. I waited for over a half an hour while the girl at the front desk tried to get a room for me and she couldn’t because there was a problem with their system. I had to go to a different hotel after I already booked and paid for a room here. Super frustrating.

4/10

Poor

22 Feb 2026

Jacqueline

There was not many staff to check in or out . We were put in handicap rooms . One room was freezing . We had no soap . The cleanliness was not great and the breakfast was not good . We have stayed here in the past and really enjoyed our stay so we’re very disappointed that our stay was not good .

Family

8/10

Excellent

17 Feb 2026

Bonnie

I had a good stay. Nothing was amiss, no bugs, and the staff was friendly enough. There really aren’t any amenities, though. Not even a vending machine. Either way, it’s down the street from the hospital I was working at so I’ll stay there again in May if possible.

6/10

Pleasant

16 Feb 2026

Melissa

Leisure Family

6/10

Pleasant

15 Feb 2026

ella

Staff was very nice, very welcoming. Room smelled like BO and must as soon as we walked in, however, beds and furniture were clean and comfortable. Housekeeping knocked loudly on our door early in the morning, but was respectful and was always offering towel/linen changes. Room came with controllable heat and a/c.

8/10

Excellent

15 Feb 2026

Paul

Clean room. Location close to Syracuse University. Free parking.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Booking age says 18 but in reality it is 21. Room is self is good but everything else is just fine

Leisure Partner

6/10

Pleasant

12 Feb 2026

Natalie

Loud banging presumably from pipes all night long prevented us from sleeping. Lack of bath towels. We have stayed at this hotel many times and always liked it but lately it is hit or miss. This time was not good. There was practically nothing at the breakfast buffet either, we went to McDonalds. Staff is nice though and the coffee is always good.

Partner