Name: Excelsior Chamonix Hotel and Spa
Address: Chemin De Saint Roch Les Tines, 251, Chamonix Mont Blanc, 74400, FR

10/10

Exceptional

02 Jul 2026

Andra

Amazing view

Self

10/10

Exceptional

20 Jun 2026

Zainab

We had a lovely stay at Excelsior Hotel, the staff were very helpful and accommodated for our requests, and especially the lady who managed the reception desk at night was very nice.

Friends

10/10

Exceptional

20 May 2026

Byeong

Everything is good

Partner

10/10

Exceptional

08 Mar 2026

jody

slopes accessible by bus or train

Business

10/10

Exceptional

15 Oct 2025

Rachel

It was all very nice except the restaurant was closed during my stay.

10/10

Exceptional

04 Oct 2025

Hal

Love It!

We stayed before when it was a Best Western. It was great then and sill is. Nice and quiet with access to trails and easy access to town.

Partner

8/10

Excellent

27 Sep 2025

Chandni

Lovely stay here and great hotel with beautiful views. Restaurant was closed so didn't get to try this

Leisure Partner

10/10

Exceptional

22 Sep 2025

Lyne

Clean the carpet

6/10

Pleasant

08 Sep 2025

Harriet

It was a beautiful hotel, clean, and the staff were gracious.
Yet, I’m still trying to iron out an excessive charge on a credit card even though I had paid in advance through Expedia at the time I booked the room (2nights). I believe this disputed charge will be resolved given that no record of expenses was ever incurred.

Leisure Self

8/10

Excellent

31 Aug 2025

Karri

Quick stay

Decent room size and the beds were comfortable. The views from the windows were amazing. Bathroom amenities were nice. We showed up at 9:53 for breakfast and they didn’t want to serve us unless we hurried so we skipped it and went to our other hotel. We didn’t use the pool or spa which was extra anyway. Easy walk to the train to get into town as well. The hotel is in a very quiet part of town and we slept well.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Richard

Amazing place to stay

Leisure

8/10

Excellent

01 Jul 2025

Gary

Convenience and facilities are excellent, but no air-conditioning.

Leisure Self

8/10

Excellent

30 Jun 2025

Matthew

Overall a good stay but could be better.

We booked this hotel so that we could have a chillout following a climb of Mont Blanc.

PRO'S = Very clean and modern throughout. Nice pool area and outdoor dining area. Helpful and friendly reception team. Bedrooms are modern, comfortable, and very clean.

CONS = Hospitality could be so much better. When we stayed the temperature was around 30+ degrees so very hot - the hotel does not offer drinks before 4pm and when asked the staff were reluctant to even provide a soft drink.

The outdoor dining area is lovely and yet the hotel does not serve lunch!! this could be a real money maker for them and an obvious addition if they could be bothered.

The hotel is completely on its own and so has a captive audience - there are literally no other options for food or drink in the area and that includes shops.

Overall we liked the hotel but it could be so much more. The man in charge of the restaurant should also learn to smile as he was particularly miserable.

Friends_and_family Friends

6/10

Pleasant

22 Apr 2025

Mark

The staff were very friendly and helpful. However, our room was not a 4 star. Maybe 2.5 - 3 star. The advertised spa and hot tub are an additional charge of 20 Euros per person per hour, which was not evident in the hotels.com feature. The breakfast was very good. This hotel is a long way out of town, which would have been fine, if the hot tub was included in the price...

Partner

10/10

Exceptional

03 Jan 2025

Corentin

Parfait

10/10

Exceptional

25 Sep 2024

PING

A nice hotel with great view

Beautiful surroundings and views. Nice restaurant facility with excellent food. Good parking space. Bathroom is a little bit on the small side but looks updated. Overall good value.

Partner

10/10

Exceptional

13 Sep 2024

Scott

Beautiful balcony overlooking the Matterhorn. Nice location close to everything. Easy walking distance from the train station.

Friends_and_family Family

6/10

Pleasant

11 Sep 2024

Ted

Hôtel offers standard rooms and superior rooms with balcony. However the room I was offered to begin with I would describe as a standard room with balcony. In my view just because a room has a balcony does not make it superior if it is the same size as a standard. Thankfully the hotel rectified this situation after the first night which was appreciated.

Leisure Partner

8/10

Excellent

10 Sep 2024

Verified traveler

Great stay

We recently stayed at this hotel in early September and had a pleasant experience overall. The hotel was very clean, and the staff were incredibly cordial and welcoming. Despite it being the beginning of the month, there were many groups of tourists, which added to the lively atmosphere.

One of the perks of staying here is that the hotel offers a train card, which was very handy for traveling between Vallorcine and Chamonix — a great bonus for exploring the area.

We were quite pleased with the hotel, though we did encounter two minor issues. First, our room was extremely hot, and there was no air conditioning, which made it a bit uncomfortable to sleep at night. Second, the swimming pool is closed whenever it rains, which was a bit disappointing.

Despite these small inconveniences, if these issues aren’t deal breakers for you, I would definitely recommend this hotel. The overall experience was positive, and the location and service were excellent.

Partner

4/10

Poor

10 Sep 2024

Alister

We found the hotel to be very poorly run.
On the second day the room was made up. Damp towels were put on top of the beds, used coffee cups were left, coffee and sugar wasn’t replaced. The dining area for breakfast was poorly run. Jars of jams had run out and not been replaced. Tables were left dirty, floor was sticky. Overall this hotel is poorly run, understaffed and the staff that do work there don’t do the job properly. I would choose another hotel if I were you.

Leisure Friends

10/10

Exceptional

05 Sep 2024

SCOTT

Great hotel with stunning views of Mont Blanc! Great breakfast buffet, great parking, nice quiet location. It’s about a 10 minute drive to the heart of Chamonix and l’aiguille de Midi. So if you want a hotel outside of the busy area but close and convenient, this is for you.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Sergio

I loved the marvelous views around the hotel, it is aswome

Leisure Family

10/10

Exceptional

12 Aug 2024

Ty

Awesome stay. Amazing place.

Leisure Friends

10/10

Exceptional

07 Aug 2024

Grzegorz

nice place

Leisure Family_with_children

10/10

Exceptional

25 Jul 2024

Rebecca and Philip

Excellent value for money. Rooms clean and comfortable. Close to train stop. Pool a bonus and very friendly helpful staff. Highly recommended.

Leisure Partner

10/10

Exceptional

13 Jul 2024

Anthony

Great room and breakfast. Best of all was the view of Mont Blanc from our balcony.

Partner

10/10

Exceptional

03 Jul 2024

David

Very friendly and helpful upon arrival. Given rail passes for free transit during our stay. Train station a short walk from hotel. So we just left the car parked free and used the train to explore the area.

Leisure Partner

10/10

Exceptional

24 May 2024

Marian

This was close to Monte Blanc Tunnel just 15 mins drive so a convenient place to stay overnight and with half board available with a delicious menu and great breakfast it was a real find!

Leisure Partner

10/10

Exceptional

18 Mar 2024

Mark

We stayed for a ski break. We had a hire car, and used it for the various ski areas - which worked really well, but there was also ski bus stop150 metres down the road. The beds are really comfortable, the half board food excellent and we loved the friendly and helpful staff.

Leisure Partner

8/10

Excellent

29 Feb 2024

DEVIN

Awesome property with great views and pretty quiet bus stop close

Business_and_leisure Family

10/10

Exceptional

02 Feb 2024

Timothy

Very good

Self

8/10

Excellent

19 Sep 2022

Verified traveler

Go for the spa/pool but don’t expect much else

This is only 4 star because of the pool and spa.
You have to book in to use the steam/sauna and it’s limited.
Rooms far too warm and no temp control. No shower gel provided, got a dirty towel with a hair band and hair on it. No fresh cups for tea/coffee - room service, only make the bed and empty the bins. Had to get a robe at reception for the spa as none provided in the rooms.
Restaurant is pretentious with average food.

Self

10/10

Exceptional

30 Jun 2021

Brian

Over night stay

Quiet location near center with all facilities I would give this a five star rating on everything including breakfast well done

Business

2/10

Poor

23 Feb 2020

Nicole

Disastrous hotel and money grabbing management, look around else where to stay and it will save yourself a lot of trouble. By far the worst experience in my entire travelling life, it is beyond awful!

Leisure Self

10/10

Exceptional

17 Feb 2020

Deborah

I really liked the fact that the hotel is outside of Chamonix and a bit more quiet and secluded with fantastic views.However there were plenty of buses to access the town and slopes when needed.

Leisure Self

10/10

Exceptional

06 Feb 2020

Verified traveler

Super

Very nice, clean, comfortable hotel with beautiful view

Partner

8/10

Excellent

29 Jan 2020

Verified traveler

Nice location and the staff was very helpful and accommodating

Leisure Friends

10/10

Exceptional

01 Nov 2019

Leslie

Great stay minus the flies

When we first check in our room had five flies flying around and while I had to storm around the room with my shoe to kill all of them, the room was great. We paid for a Mountain View and had amazing views of Mont Blanc from the room. It was an amazing trip for my husband and I.

Partner

10/10

Exceptional

28 Oct 2019

Verified traveler

Everything was so nice..only thing the time we were there outdoor swimming pool was close.still can't complain.

10/10

Exceptional

01 Oct 2019

Verified traveler

Loved the Excelsior! Great room with balcony overlooking Mt Blanc. Gorgeous pool and spa was still open at the end of September and perfect for a post-sight seeing day out.
2 minute walk to bus stop/train station for free travel along whole Chamonix Valley - Chamonix only 10 minutes on bus.
Great walk from hotel up the Le Chapeau for lunch amongst the peaks.

Leisure Partner

10/10

Exceptional

27 Sep 2019

Verified traveler

Room was comfortable, large and with all the amenities. The staff very helpful.

Leisure Family

10/10

Exceptional

26 Sep 2019

Verified traveler

Amazing views good breakfast nice pool and hot tub quiet

8/10

Excellent

24 Sep 2019

Verified traveler

Good stay but staff can be better

Overall is a nice stay with great balcony view and friendly staff.
However, the check-in staff told us breakfast is 15 eu per person but we ended up paying 17/pp and the reason is we did not pre-book which they did not mention the difference to us at all (else we would pre-book). When we checked out and noticed the difference, the receptionist (another one) did nothing and said nothing about it at all as it was not her shift so not her business. From my perspective, tho it's little money, I think all the staff represent this Hotel and should show more care about customers to deal with any matter( even it's not their shift, they shouldn't show such careless). And the staff should also give the customer the right information.

Partner

10/10

Exceptional

08 Sep 2019

Arthur

Great location outside the city

Convenient out of town location with a car! Beautiful view of Mt. Blanc out our window. Nice pool, jacuzzi and sauna to relax after days of touring the mountain and the city!

Partner

8/10

Excellent

07 Sep 2019

Verified traveler

Rooms good facility good, restaurant service very slow due to too few staff. Staff that were there worked very hard and were polite.

Leisure Partner

10/10

Exceptional

29 Aug 2019

Verified traveler

Great spa facilities and beautifully clean pool. Nice quiet out-of-town setting.

10/10

Exceptional

25 Aug 2019

Nicola

Wonderful stay, excellent facilities, amazing breakfast, exceptionally clean and extremely helpful and courteous staff.

Friends_and_family Family

4/10

Poor

11 Aug 2019

Tali

pool area is very nice although not enough sun beds.
there is no air condition in the reception nor in the room.
We had to drag the suitcases up and down few stairs because the disabled elevator didn't work. even after 5 days. it seems to be a permanent problem.
I was charged for the whole room on the day of the check-in without informing me although I should have been charged on the day of the check out.
The mattress was too soft.
Compared to what we paid it was very disappointing.

Leisure Family

8/10

Excellent

28 Jul 2019

Verified traveler

Beautiful setting and very well presented. Food and drink was very expensive though.

Leisure

8/10

Excellent

27 Jul 2019

Verified traveler

Friendly staff. Excellent pool with amazing view of the mountains.

Leisure Family

6/10

Pleasant

26 Jul 2019

Verified traveler

The swimming pool and view was amazing!

Our room was dark, tired looking, and the WiFi was terrible.

Leisure Family_with_children

4/10

Poor

26 Jul 2019

Verified traveler

No air conditioning, have to sleep with open windows with all the noise from the street, off loading trucks. At check in the woman at reception spent 10 minutes trying to find in her system a tiny country called Russia, which she never heard about so could not check in with this strange nationality from the country that may not exist

Business Self

8/10

Excellent

25 Jul 2019

Clare

Good location out of Chamonix but within easy reach either walking along the riverside or using free train/bus pass available at the hotel (ask about this as was not offered at check-in). Train station and bus stop 5 minute walk from hotel. Downside is price of breakfast - €17 per person which is not good value for money for what is largely self service continental buffet. Mini fridge in room for those who want to do their own thing.
Staff friendly and hotel has a nice relaxed atmosphere. Wonderful mountain views from hotel. We really enjoyed our stay and would definitely return.

Partner

8/10

Excellent

21 Jul 2019

Verified traveler

Convenient location outside the Chamonix with communication by bus and train. Hotel have good parking for car travellers. Quiet and clean place.

Leisure Self

10/10

Exceptional

21 Jul 2019

Verified traveler

Great location nothing to dislike nice swimming pool let me check in early very nice hotel just near river.

Leisure Self

8/10

Excellent

26 Jun 2019

Raj

Nice staff & Food though off the beaten track

the staff & hotel was lovely but it is out of the way from chamonix, great for me as close to the hikes i wanted.Food was good with hotel prices

10/10

Exceptional

22 Jun 2019

ian

Amazing

Amazing hotel, the views are special.
great service, we need to come back soon

Partner

10/10

Exceptional

12 Apr 2019

Mark

Little Gem just outside Chamonix

Lovely hotel in les tinges which is about a 5 minute drive from the centre of Chamonix.
The reception staff were warm helpful and gave us a tour of the hotel to make sure we had a good stay. The room was very clean, comfortable and really warm on a cool spring day.
The hotel is away from the main amenities but within easy reach to the centre of town and the ski lifts either by car or bus. Local parking in the centre is both plenty full and reasonable.
The hotel is a little Gem.

Partner

8/10

Excellent

10 Apr 2019

Verified traveler

Very nice property close to Chamonix and all that this region has to offer. The staff were friendly, and the amenities were nicely appropriate.

10/10

Exceptional

27 Mar 2019

Verified traveler

Great location, friendly staff, nice rooms and views.

Leisure Partner

10/10

Exceptional

20 Mar 2019

Verified traveler

Great staff and great hotel. Need to take a bus to catch a ski lift but only about 5 minutes in either direction. 10 min outside of town.

Leisure Family

10/10

Exceptional

20 Mar 2019

Verified traveler

Great Spa, close to bus stop, quiet area, chic modern rooms, ski room is spacious

10/10

Exceptional

12 Mar 2019

Verified traveler

Really nice property with excellent service. Food in the restaurant was really good quality and reasonably priced. The hotel is about 100m from the main road where the ski bus stops. We were very pleasantly surprised.

Leisure Friends

10/10

Exceptional

24 Feb 2019

Verified traveler

Great to have a free spa. Family room was 2 rooms adjoining - so much better than 4 in one room. Lovely breakfasts. Very helpful staff

Leisure Family_with_children

10/10

Exceptional

19 Feb 2019

Verified traveler

Recently upgraded, very smart rooms and very helpful staff!

Leisure Family

8/10

Excellent

19 Feb 2019

Verified traveler

The staff were very friendly and attentive, specially Pauline who attended to certain dietary allergies my friend’s daughter had.

Dinner meals were all beautifully prepared. Fresh orange juice you can squeeze yourself in the morning was an added bonus as well as the eggs you can boil yourself to your preference. Unfortunately this wasn’t available on our last day.

Location is around 10 mins to Chamonix Centre, also accessible by bus, every 10 mins and tickets are provided for by the hotel for free. For convenience, a car rental would really help with the ski equipments.

The only minor negative feedbacks are: toiletries were not replaced every morning, so had to request for more which they gladly provided. Pets were also allowed which is great for pet lovers, but an unpleasant experience for my husband who was allergic. He broke out in hives on our last night after sat next to a dog at dinner, thankfully during dessert, so he just had to rush his meal.

Great value for money for a half board stay.

Would definitely stay here again next time we plan another skiing trip in Chamonix-Mont-Blanc.

Friends_and_family Family_with_children

10/10

Exceptional

11 Feb 2019

Verified traveler

No complains or concerns, restaurant very good. Very cozy place.

Leisure Family

10/10

Exceptional

30 Jan 2019

Verified traveler

Fantastic hotel, about 5 mins drive up the valley from Chamonix. Very close to 3-5 ski areas, and just far away from hustle of the main town. Staff were super friendly and helpful, food was exquisite, and facilities outstanding. We will be back (even though we are from New Zealand)!

10/10

Exceptional

27 Dec 2018

Verified traveler

Amazing hotel, very clean and comfortable and all the staff are very friendly. Good location between slopes and a short drive to the centre of Chamonix

6/10

Pleasant

13 Nov 2018

geraldine

Hot and bothered

Really nice room and amenities but the room was so hot we couldn’t sleep-and that was with the radiator off and window open

Partner

10/10

Exceptional

26 Oct 2018

Maggie

Hrest place, good food and service, quiet location, fabulous mountsin view.

8/10

Excellent

06 Oct 2018

Carol

5th leg stop over in France 🇫🇷

Great hotel - amazing room with spectacular views! Room could have done with an aircon as it did get a little hot at night 😉

Partner

10/10

Exceptional

19 Sep 2018

Chris

Nice location, beautiful area. Clean rooms, nice staff.

6/10

Pleasant

05 Sep 2018

Ranga

A bit stark and lacking atmosphere

I stayed 4 nights to offer some comfort to counterpoint the 3 days of climbing that my body was not prepared for. In preparation I booked 2 deep tissue massages a day apart.

The first day I arrived at 1.30pm and was told the restaurant stopped serving lunch at 2pm. So went down at 1.45pm and was told they were shut, however they could offer a snack - I asked what - and was given the impression that they would reluctantly do a bowl of pasta with tomato sauce. I felt like while I was eating the pasta the waitress had somewhere to be and the bill came literally as I finished. The bowl of pasta was 14 Euros - which I thought was a lot.

That evening I met a lovely guy in the bar and he said he had eaten there once and decided to eat elsewhere for the rest of the week given the staff's nonchalance.

So I ate out for the rest of my stay until the final evening. I ate the tartiflette, which was fine, but ate my whole meal without anyone asking me if I wanted anything else to drink, or if I was happy. I waited so long to sign for the bill that I ended up just walking out and explaining to reception that I was fed up wating.

The Spa staff were delightful but not trained in giving deep tissue massages, so was pleasant but not recuperative and so I think on the expensive side 110 Euros for 50 minutes.

Rooms were well equipped and beds comfortable. reception staff were very friendly. Unfortunately they forgot to give me a wake up call this morning - luckily alarm worked!

10/10

Exceptional

30 Aug 2018

Verified traveler

Clean big room, value for money.

Room was big and clean. Toilet size was also above average. Location is convenient with the bus stop being 2 mins walk away. The bus to Chamonix central was free for hotel guests. Happy with our stay!

Partner

10/10

Exceptional

22 Jul 2018

Denis

Nice stay. Like the pool

10/10

Exceptional

13 Jul 2018

Verified traveler

Comfortable beds & cushions. Tasty food/Restaurant

Server & Chef took care of all our Food Allergies. Lovely hotel design. Excellent mountain views. Didn't have enough time, due to our schedule, to try the Spa.

8/10

Excellent

21 Apr 2018

Vickie

Rooms are very clean, comfortable beds
Friendly personal

6/10

Pleasant

06 Apr 2018

Verified traveler

Comfortable hotel in the remote area.

Some staff were great and super helpful, but some were not helping at all. They didn't tell me where was the ski locker and didn't give me the key, even though I obviously arrived with a snowboard.
You'd need to learn how buses and trains run. The schedules are on Chamonix website. The schedules and distentions are a bit messy, but as soon as you are fluent in it, the hotel location won't be an issue. It's 5 min away from train and bus stations. Otherwise you'd be trapped since there is nothing in the hotel's area. Rooms were warm, cosy and comfortable.

8/10

Excellent

13 Mar 2018

Verified traveler

Good location relative to skiiing and a quiet stay. A bit far from the Chamonix city centre if want the close access to the restaurants and bars. Complimentary bus device helps but Ends too early. Overall we enjoyed it.

10/10

Exceptional

26 Feb 2018

LUIS

Loved it!

Nothing to complain in the hardware. Comfortable and cosy rooms, great service, clean, safe. Quiet at night. The central area of Chamonix with most bars and clubs is not walking distance. But it is easy to get to the ski area by bus.

Family

10/10

Exceptional

16 Feb 2018

Simon

Beautiful location.

Great location in pretty hamlet just out of Chamonix. Underground Parking, Spa and close to bus and train if you don’t want to drive. Evening meal was Exceptional. Breakfast on other hand is a buffet and rather uninspiring. Seems like there is no chef in morning so food is all pre prepared / catering packs. Was also expensive. Shame. Would definitely go back

Partner

10/10

Exceptional

28 Jan 2018

Verified traveler

Wonderful staff

Had a lovely time, staff were very helpful and polite. Would definitely go back. The spa is very small. But the location is fantastic

8/10

Excellent

16 Sep 2017

Mike

Nice hotel. Spacious room. Good restaurant. Friendly staff. Easy access to downtow by car and lots of parking.

8/10

Excellent

04 Aug 2017

Anthony

Very good

Partner

10/10

Exceptional

30 Jul 2017

Verified traveler

Nice hotel with the Alps view

Wonderful hotel with the great view of the Alps. We feel so relaxed and comfortable at this place. It's near to all the main attractions at Chamonix and easy to access by car.

10/10

Exceptional

29 Jun 2017

Verified traveler

Great Hotel!

Not located downtown, but the hotel, view, staff and amenities makes up for it! We did not want to leave!
Thank you again!

10/10

Exceptional

07 Jun 2017

Verified traveler

Great spot!!
Beautiful spot!
Good food!
Great Breakfast on the deck!

10/10

Exceptional

27 May 2017

Onay

nice place to stay

nice services nice people night auditor the best and nice guy ever it was old man can't remember his name

Family

8/10

Excellent

25 Apr 2017

Sam

Fantastic stay at a breathtaking location.

We arrived at midnight, and the staff had everything waiting for us. Hotel is a super clean and deserves it 4 stars. The location is a few minutes drive after the city, so a car is a must. The environment and location will take your breath away. Certainly a trip one wishes to repeat.

8/10

Excellent

26 Mar 2017

Kajsa

Modern and clean hotel.

A lovely newly renovated hotel. Nice and clean. Would stay again only thing that I found as a drawback was the breakfast. It had a lovely set up and a good spread but it was not that well managed; it was difficult to get a clean table, they ran out of egg cups, long waits between top ups of the warm foods etc. Surprising considering the number of staff they had attending. Would have loved to see some options of snack at the bar area. Stayed wild Children who was hungry after a day in the slopes and they only offered some light bites after 6 pm and the restaurant do not open until 7pm.

8/10

Excellent

13 Feb 2017

Judith

A little out of the way but great service.

Great view of Mont Blanc and hotel was quiet and comfortable. Restaurant expensive and slightly out of the way but arranged shuttles and staff very friendly.

Partner

10/10

Exceptional

09 Jan 2017

Neil

Good comfort and service

Excellent location for Chamonix ski trip

Family

6/10

Pleasant

15 Dec 2016

Em

Nice hotel out of town

Hotel was clean and nice, however just far enough out of town to be a little inconvenient. If one was to catch the bus into town for dinner you have to pay €30 to return via taxi or private car. Particularly hard to get back if you are to stay past midnight in town. Apart from that, staff were helpful and the restaurant good. Free bus ticket from reception to allow access to the town bus.

2/10

Poor

22 Sep 2016

Martin

Poor staff and rude

We booked a room with a balcony and a queen bed - we got neither and when I complained all I got told was \"well you have a family room, it's a big room\" If we had wanted a family room as a couple we would booked one - NOT HAPPY

Partner

4/10

Poor

15 Sep 2016

Vic

Never again..

We booked our room with mountain view in the hotel that was shown in the expedia pictures. But when we arrived we got the room in a small building with a lots of noise. We asked to get the room we payed for and spoke with manager Lydia, but she told us to wait and stay in hotel for many hours next day to see if she will get the room for us . It was rude and unprofessional . This was not pleasant experiance and we wont stay there again.

10/10

Exceptional

14 Sep 2016

michelle

Comfortable high quality Service

Staff took personal time to transfer my luggage to another hotel at no chg. Very attentive and kind. Extremely comfortable and well thought out rooms. Too few choices of food at very high prices and far from town. But easy access to bus w a free pass they provided.

10/10

Exceptional

25 Aug 2016

Adrian

Great hotel with fantastic views

We stayed here en-route to Italy. The hotel is outside Chamonix town itself in a village about 4 miles up the road - which means no apres-ski / after hours noise so very relaxing and quiet.

The views of Mont Blanc are amazing and we would happily stay here again.

The staff were helpful and friendly and the room was clean and tidy.

The spa features were great too.

2/10

Poor

19 Aug 2016

Robert

A very disappointing stay, bait and switch!

We had great expectations from this hotel especially from the pictures. Well the room they gave us sucked! It was like a closet with two beds. With no air condition you have to sleep with the windows open, but when people are allowed to smoke on their balconies expect to smoke a couple of packs of cigarettes for the night during your sleep. The wifi was extremely bad and when asking for help the front desk was like tough, that is the way it is. I would not stay here again and felt they really ripped us off in the price we paid vs the room they gave us, again nothing even close to the pictures they show, just two little windows to peek out of and to breath smoke.

Family

10/10

Exceptional

16 Aug 2016

M

Nice and clean with great views of the mountains

Always somewhere to park outside the hotel, food a little on the expensive side with no simple bar snax for lunch, just the same evening menu all day, bit of a shame.