Wyndham Grand Bangsar Kuala Lumpur

10/10

Exceptional

11 Jan 2026

Muhammad Rizuan

The check-in process is smooth and the room is comfortable.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Razman

Good

10/10

Exceptional

20 Dec 2025

Mohd sidik

Great

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Islaam

Staff wss helpful

10/10

Exceptional

24 Nov 2025

Marie J

A wonderful experience! The young lady and the young man at the reception desk were super nice and welcoming. The young man who assisted us with our luggage, to sit at the cafe, and guided us to our taxi, was the final Grand Bangsar superb touch.

Leisure Family

2/10

Poor

02 Nov 2025

Trinity

Was racially profiled by staff upon check in. Was told I had to pay extra taxes for “tourism” but I’m a Malaysian resident. Aside from that the room was fine, bathroom was a bit dirty so were the towels.

Business Self

2/10

Poor

26 Oct 2025

Rayner

Firstly, I must commend the hotel’s cleanliness and spaciousness — the rooms were well maintained and comfortable.

However, I was very disappointed with the breakfast service. Upon check-in, I had requested breakfast to be included for both my rooms, including one for my elderly grandfather and other for my business partner. We were truly looking forward to it, as five-star hotel breakfasts are usually a highlight of the stay.

Unfortunately, on the morning of 24 October, most of the food was cold and unappetising. When I approached the F&B manager, there was no apology or sense of concern — he simply asked the chef to reheat the food in front of me. That is certainly not what I would expect from a five-star property.

I later spoke with the Assistant Duty Manager, Lynn, who handled the matter with much more professionalism and empathy. She listened patiently, acknowledged my feedback, and assisted with my refund request, which I truly appreciate.

This is a beautiful property with great potential, but the breakfast team, especially the manager, would benefit from proper training in hospitality and guest relations. A little care and attentiveness can make a huge difference in turning a disappointing experience into a memorable one.

Partner

6/10

Pleasant

17 Oct 2025

Sonia

Please upgrade your interiors to a lighter colorful color. Dark and unlit rooms are not appealing.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Mohammad Farihan

Clean and peaceful. However, the breakfast buffet is average.

Business Self

8/10

Excellent

31 Aug 2025

Abdul Majid

Its an ok hotel

Business_and_leisure Self

10/10

Exceptional

12 Jan 2025

Maricel

Great hotel

Check in was a bit stressful, because itnwas written they accept check in only until 22:30 and we were expecting to arrive at 0:00h. It was also problematic that they were not answering the phone when calling...

But when finally they did pick up the phone, they confirmed they will wait for us. And once there it was 5 stars service - helped to get the luggage to the room and the room was very clean and comfortable.

So all in all we were happy but do recommend the management to switch to a 24/7 reception - this is at the end a 5 stars hotel.

Partner

6/10

Pleasant

31 Dec 2024

ryan

The room i reservered was not the room i was given. When brought to staffs attention they were unwilling to correct.

10/10

Exceptional

18 Dec 2024

Zuhairah

Im sooo happy to stay here

Business Friends

8/10

Excellent

15 Dec 2024

Marlene

Like the essential oil bath foam and lotion. Overall is clean, spacious and comfortable.

Business

10/10

Exceptional

25 Oct 2024

YeeVonne

Na

Business Self

10/10

Exceptional

21 Oct 2024

YeeVonne

Good stay

Business Family_with_children

4/10

Poor

23 Aug 2024

Jopi

Avoid dining there

Building itself was fine, rooms we clean and comfortable and reception staff was doing a good job.
But all restaurants in overall were really really bad. 1/10.
quality of the food, speed of the service and sometimes lack of the basics service skills was not even close to what you would expect from Wyndham.
As a just one example, bolognese sauce was made mainly of cartilage, instead of meat.
Unfortunately there is not any other place for dinner in walking distance.

Business

8/10

Excellent

08 Jul 2024

Francis

My room was great!

Business Self

2/10

Poor

07 Jul 2024

Mariama

UNPROFESSIONAL , OUTDATED, DID NOT HAVE WARM WATER FOR MY ENTIRE STAY

8/10

Excellent

05 Jul 2024

Manuel

It was a good stay for a 3-day workshop organized at the hotel. Thank you.

Business Self

10/10

Exceptional

25 May 2024

Kai De

Overall is great

Leisure Friends

10/10

Exceptional

10 Mar 2024

Abdul Hay Akbar

Overall very nice hotel. Definitely a place I would reconsider staying again. Only downside is that there isn’t much located within walking distance.

Business_and_leisure Self

10/10

Exceptional

17 Feb 2024

Christopher

Had a great stay. Room was wonderful and staff was great.

Business Self

10/10

Exceptional

02 Feb 2024

SERENA

Being very well situated at Bangsar, I was able to commute to my meetings with ease. The hotel is clean and staff are helpful and friendly.

Leisure Self

6/10

Pleasant

05 Jan 2024

Stuart

Older building buy the looks of it. Not a bad stay but for a 5 star hotel by Wyndham I expect much better.

Business_and_leisure

4/10

Poor

03 Jan 2024

James

I was drugged at meals at the hotel. Noxious smells were piped into both different rooms I stayed in. I left the hotel 1 day earlier than expected as a result.

2/10

Poor

03 Jun 2023

Verified traveler

Worst “Birthday stay” experience!

The check-in date was my birthday and I noted in my reservation comments that it was a \"birthday stay\", but never once during check-in or during my stay did the staff mention my birthday.
This was far below what I would have expected from a 5 star hotel with such poor staff service.
Also, even though I clearly confirmed to the front desk staff upon check-in that I was staying \"two nights,\" at the end of the first night stay, the staff opened the room door and rudely asked me \"When will you check out?”.
I informed the staff that I had told at the reception when checking-in that I would be staying two nights. Then the male staff left without saying any single apologies for opening the door without my permission or for not properly managing my reservation info.
This hotel may be a 5 star \"building\" but the level of service from the front line staff is not up to that standard at all.

Self

4/10

Poor

11 May 2023

Suze

Bad Location, Average Service & Very Deceiving!

Very disappointing to say the least. The only positive about this hotel is the room size. The rest of the hotel is well below average. Very stale and unwelcoming! Compared to other 5 star hotels we've been to in KL, this hotel feels like they are working on a very stringent budget due to lack of staffs looking after the guests, limited options for breakfast and very stingy with the amenities ie shampoos, conditioners, shower gel etc. Location of the hotel is away from any shops or convenience stores and restaurants which made it very inconvenience for us guests. Thank goodness for the Food Panda Delivery!
Although it was stated in their website that they offer a free shuttle service 2x daily to Mid Valley Megamall, but upon check in when we inquired, we were told that service is no longer provided, however they have failed to update us upon booking. This is very deceiving. We will definitely not stay here again!

Partner

8/10

Excellent

23 Nov 2022

Verified traveler

Overall stay is acceptable but could be improve

The experience with the front desk wasn’t as pleasant. Lack of that welcoming vibe. Thank you to the concierge team for trying to open the door for us each time. Overall room is okay.

Friends_and_family Friends

8/10

Excellent

16 Nov 2022

Ian

The hotel itself isn’t bad, but it’s location is not at all close to the main area of Bangsar Village.

Leisure Self

8/10

Excellent

22 Oct 2022

Noraidah

Upon reaching the lobby, a staff quickly approached us and assisted us with our bags. Check-in was smooth, the lift leading up to our room was also fast; we did not have to walk far or wait long or change lifts to get to our room. We received our bags in less than 5 mins on arrival to our room. Room was clean however housekeeping wasn't up to standard. Only the first time that housekeeping was done, the room was in excellent condition. On our 3rd and 2nd last day, the housekeeper did not help to throw our rubbish (we bagged the rubbish properly in a corner near the door). Despite not needing a top-up of the coffee/tea/sugar/creamer, housekeeper kept providing us with so much of that. And our coffee/water area was so messy with a huge pile of so many drink sachets that we did not need. Housekeeping NEEDS IMPROVEMENT because the standard was unfortunately really poor. It's like they were reluctant to clean the room for us. Check out was also a smooth process. Free parking was also provided. Reception counters and lobby staff were very courteous and polite. Overall not that bad, aside from the housekeeping.

Leisure Family_with_children

10/10

Exceptional

27 Aug 2022

Verified traveler

Great stay

Very clean,staff were friendly, very good condition room.

Partner

6/10

Pleasant

01 Jul 2022

patrick

Lousy stay

Room over all conditions is lousy. Tap leaking Aircon fan speed is strong even set to min. Smell from aircon

Business

8/10

Excellent

23 Apr 2022

Sriwidarti

Easy & fast check-in but room service ends too early, at 9.30pm

Leisure Partner

6/10

Pleasant

22 Apr 2022

Yew Wai

Alright hotel

I've stayed here before but first time driving here. Tricky roads to get to.

Rooms have not been updated for sometime now. Accor should look into it.

Business

10/10

Exceptional

17 Feb 2022

Habibah

Everything was great. The staff were all friendly and it's very easy to deal with them.

Business_and_leisure Partner

8/10

Excellent

13 Feb 2022

wan hairul razli

Easy to access to anywhere by car.

Business Partner

10/10

Exceptional

07 Dec 2021

Madihah

Excellent hospitality from the staff. I feel very welcome.

Leisure Partner

10/10

Exceptional

03 Dec 2021

Lee

Good location.

Friends_and_family Family

10/10

Exceptional

31 Mar 2021

Verified traveler

Must visit awesome location close to all amenities.

Business_and_leisure Partner

8/10

Excellent

31 Mar 2021

Verified traveler

The location is convenient for us. The staff are professional and very helpful. Look forward to seeing the business back to what it was 14 months ago.

Business_and_leisure Partner

10/10

Exceptional

10 Jan 2021

Verified traveler

Everything is great, is just near by don't have any convenient store within walking distance.

Partner

8/10

Excellent

16 Dec 2020

Verified traveler

Central to places we needed to go. close to Malls and food outlets. Strict SOP's was adhered to by staff which was very encouraging

Business Partner

10/10

Exceptional

23 Apr 2020

alif648

Good
Clean

Business Self

10/10

Exceptional

08 Feb 2020

Verified traveler

Pullman provides 5 star quality service for their customers and we got a free upgrade when we checked in. It was a good first impression. Will definitely be my go to hotel when I’m in KL

Leisure Partner

8/10

Excellent

24 Jan 2020

Verified traveler

Close to sky train. Clean; polite staff and good assist.

Business Self

10/10

Exceptional

19 Jan 2020

Michelle

Bed was comfy
Staff was polite and allowed me to order food from the restaurant direct to my room, ensuring it was hot when it arrived.

Business Self

6/10

Pleasant

03 Jan 2020

Verified traveler

Rooms are nice and clean and breakfast was a good variety. Everything shut early and it was a disappointment.

Leisure Family

10/10

Exceptional

19 Dec 2019

Kathleen

This hotel offers outstanding service. I would certainly stay here again. Staff is overwhelmingly accommodating , kind and friendly. 5 stars

Self

10/10

Exceptional

18 Nov 2019

Norazlin

Great service

The room is spacious and easy to find. Service was great. Recommend for disabled person

Friends_and_family Friends

8/10

Excellent

11 Nov 2019

RB

Breakfast, room, staff service, room dining options were good.
Not many amenities that are walking distance from the hotel. Taxi must be taken for a 10-15mins drive to a shopping centre like Mid Valley or NU Sentral. Overall, i am satisfied with my stay at Pullman Bangsar. And will definitely return, if required.

Business_and_leisure Partner

4/10

Poor

30 Oct 2019

SHARUL

Upset welcome

Un friendly reception

Business

10/10

Exceptional

23 Oct 2019

Verified traveler

I am glad I picked Pullman for my short stay during my very recent visit to Malaysia. Eventhough it is about an hours drive from the Airport, once you get to the hotel everything else is walking distance. Kerinchi train station is 5 minutes away. Trains are the easiest access and cost wise cheaper to get through to any place. I had the opportunity to enjoy great breakfast at Pullman and the staff very friendly and kind. Please do visit the Spa Lounge a great way to relax. I loved the spa and the lovely people at the spa, a must do if you stay here! I would be revisiting Pullman.

Leisure Self

10/10

Exceptional

14 Oct 2019

Verified traveler

Need to consider the breakfast provided in the morning it is returned every day the same as usual

Business_and_leisure Family

6/10

Pleasant

27 Sep 2019

George

Nice hotel with a few faulty equipments

Very nice hotel and I was glad that got a complimentary upgrade but the equipment in the room was a bit on the down side. The safe wasn’t working, the bedside lamp switch was broken and the coffee machine wasn’t working well. But overall is still a good place to stay

10/10

Exceptional

13 Sep 2019

Verified traveler

Superb room service and cleaniness. Friends staff who willing to setve.

Business Self

8/10

Excellent

06 Sep 2019

Verified traveler

Comfortable

Business_and_leisure Family

10/10

Exceptional

04 Sep 2019

Nursafirah

Very recommended for business trip

Its a great place perfect for business trip and the staff very helpful. I lost my purse at D1 and found it back safely. Good experience staying in Pullman Bangsar and definitely will return again to this hotel.

8/10

Excellent

03 Sep 2019

Verified traveler

I like the room but breakfast spread can be improved by replenishing the food on time.

Business_and_leisure Family

10/10

Exceptional

07 Aug 2019

Verified traveler

Good location

Business Family

10/10

Exceptional

03 Aug 2019

Kelvin

Great 5 star hotel which is near to KL central....

Business Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

An exceptionally nice hotel with excellent facilities. Reception area is nice and large, an incredible number of choices for breakfast and decently sized well presented rooms.

Business Self

10/10

Exceptional

29 Jul 2019

Yasuko

Excellent & thoughtful staff. The guest room is clean & very comfortable. It’s a bit out of airy centre but good location for my conference venue!

4/10

Poor

22 Jul 2019

Verified traveler

Disappointing stay

Bath tub water is very dirty. Run down building. Carpark ramp is too steep, room no soundproofing

Partner

8/10

Excellent

22 Jul 2019

Verified traveler

a bit noisy

Leisure Partner

6/10

Pleasant

12 Jul 2019

Felicia

Not pullman standard

10/10

Exceptional

07 Jul 2019

Verified traveler

Very nice room everything was well maintained other than the aircon for my room. After blasting it at 10 degrees the room is still warm.

Leisure Partner

10/10

Exceptional

23 Jun 2019

P

Great place

Great location.. Helpful, polite staff

Partner

10/10

Exceptional

27 May 2019

Verified traveler

Good bath tub. Clean as well

Leisure Self

4/10

Poor

19 May 2019

Verified traveler

Service was slow. Night staff useless.
I ll never stay at a Pullman hotel again.

Leisure Family_with_children

10/10

Exceptional

18 May 2019

Verified traveler

It was a pleasant stay.

Business Self

8/10

Excellent

12 May 2019

Verified traveler

Very limited variety of food at breakfast buffet and ventilation in the buffet restaurant was only so-so, you prolly smell like food after eating as there’s cooking station inside the restaurant

Room is great

8/10

Excellent

08 May 2019

Sivanes'an

Clean hotel, friendly staff. Bar restaurant atmosphere very good.European Chinese and japanese breakfast good. Fruits good. Asian breakfast items not up to standard. Curries very hot. Not much choices for indian vegetarians as they have put fish, in the curries and seeni sambols. No need to to put fish in everthing as it restricts the choice for vegetarians, so we could not eat them. Roti good Egg counter good for fried and poached eggs omlette etc.. Dosai string hoppers etc not up to standard no sambol or chutney and sambar not up to standard. But other food items good. Restaurant is clean and very friendly and helpful staff. Will stay there again.

Leisure Partner

10/10

Exceptional

21 Apr 2019

Yohn

Great location, Nice room, Very clean, breakfast is good.

Friends_and_family Family

8/10

Excellent

11 Apr 2019

Verified traveler

Again problems with booking a family room. We booked a room for 3 people but they gave us two beds. Blaming the booking site. Extra payment for a 3rd bed was not negotiable. Rest was good: nice room, good location

Leisure Family_with_children

8/10

Excellent

11 Apr 2019

Verified traveler

Location was greay
~ staff is awesome, love lmran, Jazmine and Zia. Mr Carlie attentive to our request

▪︎ oatmeal on breakfast buffet needs to at least warm
▪︎ jacuzzi \"pool\" cold water

Business_and_leisure

10/10

Exceptional

31 Mar 2019

Terry

the staff were fantastic always helpfull close to transport & food great

Leisure Partner

10/10

Exceptional

28 Mar 2019

ValenCsh

Great space for me to move around and pack my luggage.

Business Self

6/10

Pleasant

22 Mar 2019

charmaine

Stayed at Pullman In golden triangle on my previous visit was excellent this property was not - staff unfriendly at check in, food breakfast awful, room service meal awful, carpet stained, room dusty in this property bathroom not cleaned well, big difference in standards and service which was a pity

Leisure Self

4/10

Poor

23 Feb 2019

Verified traveler

in room amenities are old and require replacement. Paid for room upgrade, however the room condition was not excellence, seems like no one check the room before the room key is issued.

Business_and_leisure Self

10/10

Exceptional

01 Feb 2019

Victor

Great stay

Great stay... second time staying in this hotel and definately no regrets

10/10

Exceptional

16 Jan 2019

Verified traveler

Everything went well during our stay at the hotel till one of the guest list his parking ticket. We spoke to the

8/10

Excellent

30 Dec 2018

Sherry

No signboard to guide us to the premise. GPS also doesn’t show exactly where to enter to hotel. However hotel staffs are approachable and nice ambience. Food was good too.

10/10

Exceptional

17 Dec 2018

Verified traveler

Extremely friendly n helpful reception n conceige staff . Only disappointment was the lunch buffet. Stop replenishing desserts at 1pm even though buffet is supposed to end only at 2.30pm. By the time I finished my main course at 1.30pm, there was no more desserts such as the nonya cakes n etc.

8/10

Excellent

08 Dec 2018

Kumar

Clean and spacious room. Kettle was not working but quickly replaced with new one. Overall stay was excellent. Great hotel.

10/10

Exceptional

03 Dec 2018

Cheong

Great Place

Very friendly and helpful staff. Comfortable and clean.

10/10

Exceptional

28 Nov 2018

Atika

Awesome

Family

8/10

Excellent

20 Nov 2018

Verified traveler

It was clean but weridly a 4 star hotel does not give morning newspaper

8/10

Excellent

18 Nov 2018

Hugo

Overall a pleasing hotel to stay.

8/10

Excellent

07 Nov 2018

June

Nice and comfortable hotel just one thing the bath tub heater is not operating

10/10

Exceptional

03 Nov 2018

WAN AHMAD KAMIL

Excellent location

Excellent location with LRT Station and KL Gateway shopping mall just across the road and cheap eating places near the hotel

Partner

10/10

Exceptional

18 Oct 2018

Verified traveler

This property was beautiful , I wish it had a shuttle into the city but it was worth the stay

4/10

Poor

18 Sep 2018

Agnes

Bad maintainance on hotel room

when i arrived the hotel room and want to get shower time i noticed the water hose connector was spoiled. I need to called up the reception twice only the technician came up and repair. The glass table at the sink was full with water stained and dust. The bathtub drain stopper was spoil and again i need to called up the reception twice and what they informed me was need one and half hour to repair. The pillows and the bedsheet of the room are smelly, it seem like housekeeping didnt change from previous customer or the linen didnt wash properly.The alarm clock near the bed are also filled with dust. I hope the hotel management will look into all this and improve about it. Temporary I will not recommend my friends and family to stay in this hotel as I do not want them encounter what i had experience.I really feel very dissapointed on this hotel.

8/10

Excellent

14 Sep 2018

Verified traveler

More details cleanliness

Toilet & bed to be details in cleanings. Quite itchy on bed n quilt. Bed bugs perhaps?

Family

10/10

Exceptional

25 Aug 2018

Verified traveler

Excellent choice for hotel!

8/10

Excellent

20 Aug 2018

Verified traveler

Nice Hotel

Overall it is nice experience. We stayed for 2 days however with respect to location it is situated little bit far from tourist places as well as if you are a vegan like us there is hardly any option of food will be available to us.

8/10

Excellent

15 Aug 2018

Lim

Great hotel that is ideally located in the city

Great hotel to stay at as it is ideally located near Mid valley mall. Room is good and comfy.
The only shortcomings during my stay were about the shuttle service and housekeeping personnel.

Shuttle service: Hotel provided free shuttle service to mid valley mall which is great! However, driver was picking up call while driving which may be inappropriate due to safety reason.

Housekeeping personnel: Supposed to check out at 12 noon, a housekeeping personnel was ringing my doorbell at 10am telling me to go home as he received an order from the hotel officer which serve to remind me to check out. As the housekeeping personnel was unable to converse in good english, I felt a little offended when he said the sentence of asking me to go home. Hopefully Pullman could just give a call to guest staying in the hotel to remind guest of checking out in the future instead of asking a housekeeping personnel to ring the doorbell at 10am.

Overall, the hotel is still good to stay for!

6/10

Pleasant

24 Jul 2018

Nurul Afiqah

So-so

The room was excellent, food so-so.. not so friendly staff

10/10

Exceptional

23 Jul 2018

Verified traveler

Comfortable

Nice hotel and cost effective. Buffet breakfast spread very good