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Continental Breakfast
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Portobelo
Guadalajara & Vicinity · Mexico
Av Juarez No. 687 Col CentroView location
9.6/10Excellent2,040 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.4/10 9.4
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Portobelo
Located in the historic quarter of Guadalajara (Mexico) and thus close to all the main tourist attractions that the city has to offer, this fully air-conditioned hotel offers 75 accommodations fully equipped with flat-screen television and free Wi-Fi/Internet.
All the units have their own private bathrooms and some rooms are especially prepared for disabled visitors. The Spanish- and English-speaking staff at the 24-hour front desk will arrange for laundry and dry-cleaning facilities and will let guests know the best bars and restaurants to visit in the neighbourhood.
The hotel itself has a restaurant serving typical Mexican dishes and a bar where guests can enjoy a quiet drink. This smoke-free hotel also welcomes business visitors and prepares the on-site meeting and banqueting facilities for conferences or parties that guests have arranged for in advance.
Show less
With a stay at Hotel Portobelo, you'll be centrally located in Guadalajara, within a 5-minute drive of Guadalajara Cathedral and Avienda Chapultepec. This hotel is 3.6 mi (5.8 km) from Expo Guadalajara and 6.2 mi (10 km) from Andares Shopping Center. Stay in one of 86 guestrooms featuring LCD televisions.
Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Parking height restrictions apply
Car recommended
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- A car is recommended for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Parque Revolucion
0.2 km / 0.1 mi
Santuario de Nuestra Señora del Carmen
0.2 km / 0.1 mi
Museo de las Artes Universidad de Guadalajara
0.5 km / 0.3 mi
University of Guadalajara Assembly Hall
0.5 km / 0.3 mi
Templo Expiatorio del Santisimo Sacramento
0.6 km / 0.4 mi
Universidad de Guadalajara
0.7 km / 0.4 mi
Biblioteca Iberoamericana Octavio Paz
0.8 km / 0.5 mi
Corona Market
0.9 km / 0.5 mi
Centro Cultural
0.9 km / 0.5 mi
Guadalajara Plaza
0.9 km / 0.6 mi
Plaza de Armas
0.9 km / 0.6 mi
Guadalajara Cathedral
1 km / 0.6 mi
Palacio de Gobierno
1.1 km / 0.7 mi
Plaza de la Liberacion
1.1 km / 0.7 mi
Palacio Municipal de Guadalajara
1.1 km / 0.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2008
- Year of most recent renovation: 2008
- Total number of rooms: 86
- Number of floors (main building): 4
- Annexe (s): 2
- Number of floors (annexe): 2
- Single rooms: 75
- hotel
- American Express
- MasterCard
- Visa
- City centre
Show 33 more facilities & services
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Car hireExtra charge
- Room service
- Laundry service
- Medical serviceExtra charge
- Multilingual staff
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Breakfast buffet
- À la carte lunch
- Set menu dinner
- All inclusive with non-alcoholic drinks
- Special dietary options
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
AI
All Inclusive
Meals and selected drinks/services may be included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
Double or Twin STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
DOUBLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
QUADRUPLE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityPortobelo
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Portobelo
100
reviews shown
Beatriz
Super
Beatriz
Clean
Beatriz
The best!
Isabel
The hotel was perfect. It was clean and the staff was very helpful as far as places to visit and restaurants worth visiting. The portobello is newly remodeled, and the rooms are very nice and comfortable. They have room service 24 hours and the food is worth trying. The Portobelo hotel has been my go to place every time I visit Guadalajara.
Braulio
I love staying at this hotel not only because it’s convenient but also because the staff is always so nice and helpful.
Rosana
El lugar es Exelente!, super bien ubicado, muy limpio, el personal super Exelente, cambian las sábanas y toallas todos los dias y su personal de limpieza super amable y correcto.
Recomiendo mucho este lugar, pienso regresar cuando vuelva a Guadalajara, gracias por la atención.
Recomiendo mucho este lugar, pienso regresar cuando vuelva a Guadalajara, gracias por la atención.
Cesar J
Great staff always willing to help. The property was excelent as far as cleanliness, security and location!
Everardo
Great service I love it the rooms are very clean and comfortable thank you
Antonio
Super easy and quick check in and check out. Staff and was kind and always helpful!
claudia
Clean environment was appreciated.
Renovations were on-going during our stay, causing sleep interruption.
The faucet and shower water was giving off a bad order.
Water leaked from underneath the shower doors causing small .
I perceived that if you buy your stay with a third party, you are treated different that if you buy it directly with them.
Renovations were on-going during our stay, causing sleep interruption.
The faucet and shower water was giving off a bad order.
Water leaked from underneath the shower doors causing small .
I perceived that if you buy your stay with a third party, you are treated different that if you buy it directly with them.
Margarita
Great customer service and nice rooms. Walkable to the main areas and train station right across the street. Excellent customer service and very clean property.
Sandra
Is an old hotel but well taken care of
Service was excellent
Recommend yes
Service was excellent
Recommend yes
Robert
Great hotel with a central location. Rooms were very modern. My go to location always when I stay in GDL.
Stewart
Great location and the room was clean and modern. Staff were always help.
Hector
Great service
Antonia
Hotel Portobelo is conveniently located next to Juarez train station and few streets away from the cathedral. Nice and modern hotel. Room was very clean, nice comfortable bed, quiet even during outside celebrations after the Mex-S. Korea Game! Excellent restaurant options for both breakfast and dinner, really don’t need to go outside for delicious food. Staff was professional, attentive and courteous greeting guests every interactions. Will stay here again on our next visit.
Hector
Great service
Bryden Emmanuel
Clean
Flavio Olmos
The location was convenient to surrounding areas and rooms are spacious. The bar prices were a bit expense.
Dora Luz
Me gusta la localización, la habitación, atención al cliente solo servicio a habitaciones no encontré hielo, y el estacionamiento es para carro demasiado chico y tuvimos que buscar otro estacionamiento que fuer 24 horas para que cumpliera nuestra necesidad
Rafael
Realmente estupendo, buena limpieza y exelente ubicación
maria
Very clean and quiet and location is perfect. Staff very friendly and helpful
rosa
Hi
Gloria
The property is located very near the subway entrance. Easy access and very very convenient!!
Leonardo
Nice place in a very strategic place between Ave Chapultepec and HIstroic Downtown.
Arnulfo
Location
Maria
Me encanto el hotel, con toda certeza volveria a hospedarme en el, el stuff muy amable, los cuartos muy limpios. Todo muy bien.
Lo recomendaria al 100
Lo recomendaria al 100
Jaime
Excellent service
erick
This was my second stay at this property. It has a great location between the historic center and colonial americana. The rooms are very clean and comfortable. The only drawback is that it is on a very busy intersection, so street noise can be an issue. If possible I would book a room in the back.
Irma Guadalupe
The rooms cleaning was poor. We stayed per 9 days and sheets was change only ones. Bathroom was only picked garbage. Dirty toalla. Late room’s cleaned
Bernardo
Indispone all the remodelación you made, look better and bigger, drains o. The shower woke faster, you just still need to improve the coffe machine, the changes of then was not enough but this is not a complaint, just a comment. Thanks.
rosa
Hi
maria
Clean and quiet place
Hector
Perfect to stay and family closed to the town parks shoppin center
jennifer Luisa
Loud music at night and when I asked they told me they couldn’t not do anything about it that they already gave them a warning but we had to stay awake until 3am because of this. Second I was woken up by loud construction noises while we did see they were remodeling it would have been nice to know this before booking. We come here to relax.
Maria
Portobello is a very good hotel, clean and very comfortable. We felt very welcoming. The front desk employees were very professional. I recommend this hotel 100%. We have stayed at this hotel for the past five yrs.
Susana
I stayed here in April 2026, I really enjoyed my stay, the room was nice and clean, the AC and water pressure did not disappoint. The location was great, walking distance to a lot of restaurants and shops. The staff was very friendly and accommodating. Over all I loved my stay and would stay here again next time I am in Guadalajara.
Samuel
Good
Sarah
The room was exactly as pictured and very clean. Heads up; a key card has to go inside a slot on the wall close to the door to activate lights. The hotel was in the process of making lots of updates and renovations, which is good. Surprisingly, it was not at all disruptive. Future guests will enjoy a very clean, updated, modern, budget friendly hotel. Beautiful park right across the street. Lots of restaurants and shopping within walking distance. We felt safe and happy at Hotel Portobelo.
Joab E
It's always a pleasure staying at Portobello, great location, great staff.
Ricardo
Los cuartos son aseados todos Los Dias , y los empleados son educados y serviceables estancia muy comoda y tranquila. Volveremos!!
Israel
Yes, it is convenient, and excellent service.
Lorne
This is a relatively new and modern hotel. Very clean and spacious. Our room faced a busy 6 lane street but with insulated windows, was still very quiet. And blackout blinds ensured a nice sleep. Breakfast was good and reasonably priced. The location was ideal; only a 10 walk to the historic centre.
Omar
Un buen lugar para hospedarse
Juaquin
Room was great.
Monica
Everything was excellent.
Blanca nerida
Good service and cleaning
Carlos Javier
Great stay, nice staff and very efficient
juan
This is a great option the resort is really huge big pool nice rooms and because is all inclusive the price is valued
Monique
Tout était parfait
Stephen
Great place to stay in Guadalajara! I have returned many times and will continue to do so. Clean. Pleasant staff. Lots of hot water. Great location.
victoria
Great central location. Walkable to everything you need. Restaurants, shopping, historical area.
Jesusus
Still my favorite place to stay in GDL. Affordable, comfortable, excellent service, and great installations.
Guadalupe Javier
Great staff and clean rooms
Christopher
Nice area. Great staff, good value.
Diego Ignacio
Nice staff and very easy parking
Gustavo
Nice, clean, and recently renovated.
Stephen
Location. Staff. Cleanliness.
Christopher
Great room, quiet, helpful staff,
Daniel
Muy limpio y agradable personal!!
Suzanne
Very clean and friendly staff
Jesus
Great service, room was very clean.
Raul
Muy bien
Francisco
Me gusta mucho el servicio
Alfredo
Fast and easy no question got my key and off to my room.😁
Victor
My wife had sinus issues while in Guadalajara for the 3 days we were there, we couldn’t figure out why.as soon as we got back home to
The U.S. she blew her nose and a bed bug came out accompanied with a small amount of blood! Disgusting never going back to this hotel Portobelo!
The U.S. she blew her nose and a bed bug came out accompanied with a small amount of blood! Disgusting never going back to this hotel Portobelo!
Jose
Yes
Raul
Lo mejor un 100
CHARLES
Graet location. Excellent staff. The restaurant food was very delicious and affordable.
Pablo
Fue una noche desagradable ya que toda la noche se escuchaba el ruido de los carros a pesar que dicen tener ventanas insonorizadas y las almhoadas muy delgadas..las instalaciones perfectas y el staff muy amable
Miguel
Nice and clean , good service 👍👍
maria
Muy buen hotel
Juan
Exelent
Joy De
It was fine. Nothing special. Neighborhood was busy and not that interesting to walk around. Don’t think we’d stay here again. Better options abound.
Guadalupe Javier
Great place, little noisy due to renovation.
Raul
Es el mejor hotel de la zona ya lo comprobé, van 7 veces que me hospedo en este año y siempre con muy buena atención, servicio, precios super accesibles en alimentos y bebidas. Me eh hospedado en otros hoteles de la misma zona, y el hotel Portonelo los supera por mucho. Ya ni siquiera pienso en otros lugares para hospedarme cuando voy al centro de GDL, Portobelo es siempre garantía de calidad.
Diego Ignacio
Clean establishment, friendly staff and easy self parking … highly recommended
Carlos
Great. Just would add a small fridge in room to make it absolutely perfect ;)
Silvia
Todo fue perfecto en nuestra estancia, limpio, remodelado, habitación amplia, personal muy amable, privacidad, comida en restaurante es excelente.
Karina
The hotel is very clean and neat. The services were excellent, and I highly recommend it.
Beatriz
Excellente
Yvonne
Excellent hos
Alfredo
Clean room and friendly staff.
Jaime
Didn't having breakfast
Ken
Fantastic Hotel as always. We stay here alot because its so good. Didnt disapoint
Don
Viajo a Guadalajara con frecuencia por negocios y para ver a mis amigos. Intenté reservar una habitación para el viernes, pero la aplicación falló y tuve que reiniciarla. Sin embargo, no me di cuenta de que al reiniciar la aplicación la fecha se cambiaba automáticamente a hoy. Había habitaciones disponibles el viernes y estaba dispuesto a pagar cualquier diferencia. Intenté cambiar la fecha, pero el sistema no pudo hacerlo en línea y me indicó que un agente de Expedia debía llamar al hotel para aprobarla manualmente. Desafortunadamente, lo que debería haber sido un pequeño problema se convirtió rápidamente en una pesadilla. Primero, tuve que hacer dos llamadas y esperar más de una hora para descubrir que no podían cambiar manualmente las fechas de la reserva (al parecer, el personal que trabajaba ese día no estaba muy bien capacitado). Luego, tardé otra hora en comunicarme con un gerente, quien se negó incluso a aprobar un reembolso por la cancelación, lo que me habría permitido iniciar una nueva reserva para el viernes. Soy miembro Platinum de Expedia y viajo a Guadalajara con frecuencia. Iba a añadir este hotel a mi lista de alojamientos preferidos, lo que probablemente significaría que recibirían más reservas este año, sin mencionar el dinero del servicio de habitaciones, la comida y otras cosas. Pero el gerente de turno quizás prefirió usar mi dinero para una fiesta de margaritas. Espero que lo disfruten, porque no recibirán más de mí.
Bertha
Amazing staff, always very friendly. The rooms are new and very clean
Brian
the Room was big and clean
But was some construction going on up on the next floor that was loud at times.
restaurant was okay I eat there two times
over all nice place
But was some construction going on up on the next floor that was loud at times.
restaurant was okay I eat there two times
over all nice place
Sergio
Excelente servicio y muyncomodo
Nigel
Some staff in restaurant seemed more interested in mobile phones than me. Hotel was nice and not too far from centre
Bernardo
Like always, people nice, place very clean, no complaints.
Isabel
I love this hotel because it’s surrounded by restaurants, fast food, shops and it’s a 10 minute walk to the cathedral. The staff is very friendly and are quick to respond to any problem you may have. I also love the fact that this hotel has room service 24 hours and serves breakfast lunch and dinner and it also has a nice bar. I highly recommend it.
Gabriel
Yes
Gustavo
Great hotel. The room was completely renovated.
Juan Carlos
Portobelo offers a good price/quality relationship, staff is great and professional, great for a quick stopover or a longer stay, make sure to get a large room for longer stays.
Felipe
Buen servicio
Linda
Everyone was friendly; the room was clean and the hot water was plentiful.
jordan
Courteous staff, welcoming, clean soft bedding. Quiet hotel, reasonable location.
Roberto
The nice people, and they office a nice clean to the room
Roberto
This service is good I am people it’s nice very polite
Location & surroundings
Portobelo
Av Juarez No. 687 Col Centro, Guadalajara, Mexico
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Portobelo
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