Name: Hotel Frances
Address: Maestranza No. 35, Col. Centro, Guadalajara, 44100, MX

10/10

Exceptional

28 Jul 2026

Antonio De Jesus

Cool

6/10

Pleasant

27 Jul 2026

David

I've been staying at Hotel Francis on and off since 1999. For many years, I've recommended it to others because of its history, charm, and outstanding location.

Unfortunately, I no longer feel I can do that.

The rooms were clean, and the showers were excellent. Those things matter. But I don't believe they outweigh the rest of my experience.

Our check-in was long and unnecessarily laborious. Worse, the desk agent seemed indifferent to how long the process was taking. When we were finally checked in, we weren't permitted to walk up the single flight of stairs to our rooms. Instead, we had to wait for the bellman to escort us.

That included a lengthy explanation of the history of the hotel and its elevator, when all we wanted to do was get to our rooms, take a shower, and relax. To make matters worse, the elevator stopped working while we were waiting. I asked permission at the front desk to simply walk to our rooms and the staff simply looked away and ignored me.

Again, the rooms themselves were generally very nice, and my group liked them. But first impressions matter, and ours was not a good one. Take a look at the furniture in the lobby. It isn't just dated—it is stained and visibly worn from decades of use. Even the TV is wrapped in plastic.

If Hotel Francis hopes to live up to the reputation that kept many of us coming back for decades, it needs to invest not only in its lobby and reception area but also in the friendliness and professionalism of it's staff.

10/10

Exceptional

20 Jul 2026

juan C

Superrrr

6/10

Pleasant

20 Jul 2026

Luis

Clean, nice bathroom but uneven floor,little smell, torn and fade color towels , loud music during the day

Partner

6/10

Pleasant

07 Jul 2026

Christina

The hotel was Clean and the breakfast buffet was awesome! The room was very basic and did not include an iron, blow dryer, microwave or refrigerator. The Ac worked great. It says parking available but it's actually a garage 2 blocks away but they do validate the parking pass.

Partner

10/10

Exceptional

01 Jul 2026

Carmen Lucia

Un hotel muy lindo, muy rústico, tranquilo y céntrico. Me volvería a hospedar aquí

Partner

10/10

Exceptional

28 Jun 2026

Gary

Fantastic hotel, looks amazing, great staff and close to the World Cup fan park.

Self

10/10

Exceptional

25 Jun 2026

Jeaneth

Grear

10/10

Exceptional

20 Jun 2026

Daniel

Great staff

Self

4/10

Poor

20 Jun 2026

Helena

The Location of the hotel is great and the history of it is amazing, however we will never go back. The rooms need so much attention and upgrades. We stayed 2 bedroom suite, the mattresses were so hard and both bathrooms smell like sewer and need detailed cleaning and need to change shower heads, water was going all kind of directions. It has kitchen but it’s nonfunctional, even the fridge. The suite didn’t have any amenities like iron or hair dryer, we had to leave ID in front desk to borrow them. We stayed on 3rd floor where they have a bar which is open to public, the front people told us the bar is only open til 10pm which was not true, they stayed open after midnight in one of the nights. However the hotel doesn’t own the bar so they couldn’t do anything about it.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Bertha

It was a beautiful property. The staff was incredibly helpful and attentive. We even met the owner and he was a lovely person. He should us some of the ongoing renovations and taught us a little history of the hotel. He was such a sweet person.The air conditioning was a plus and the roof top bar had a magnificent view. We stayed in a two bedroom suite which was perfect for our family of five. The breakfast at the on property restaurant was amazing. My favorite was the cafe de olla, chicharrones, fresh papaya and agua de tuna. The entire family loved every moment spent there.

2/10

Poor

26 May 2026

Miguel Alejandro

Hice algunas compras que dejamos en el auto el cual se entregó al hotel porque deben llevar a otro lugar al darnos cuenta varias de esas compras las sacaron del auto y al final nadie se hizo responsable de eso al reclamar solo mencionaron que el auto lo dejaban en otro lugar pésimo eso ya que uno confía en un hotel y terminan sustrayendo cosas del auto.

Business

2/10

Poor

24 May 2026

Gabriela

I had to move to a an other hotel, the photos are deceiving the place needs serious renovations and attention to cleanliness.

Family

10/10

Exceptional

17 May 2026

Gregory

This hotel is absolutely stunning, considering it was built in 1610, I was impressed at how great of shape everything was.
Our first rooms air conditioner started acting up on our first day, the staff were quick and efficient to provide us with a new room of the same option within the immediate vicinity, making the transition seem less.
The bell boy, was remarkable, his welcome did not just assist us with our bags to our room, but provided the roll of a tour guide through the building with so many historical facts about the place.
The roof top bar was incredible, great drinks and snacks, great service, and the mariachi band was incredible. The views of the cathedral and the theatre at night should not be missed.
Overall, walking distance to all the main Centro attractions, I wouldn’t suggest staying anywhere else. This hotel felt like we had walked back into the history ourselves, which truly added to our time in the city.

Partner

10/10

Exceptional

08 May 2026

Alfredo

It’s good

Family_with_children

2/10

Poor

26 Apr 2026

Phillip

Very good

Family_with_children

10/10

Exceptional

19 Apr 2026

Terrence

Grand old beautiful hotel.. faded glory but clean and close to everything. Like Maggie Smith in Downton Abbey

Self

6/10

Pleasant

05 Apr 2026

Ana

The hotel need a lot of maintenance.. but staff is great !

Self

10/10

Exceptional

01 Apr 2026

JUAN

Great

10/10

Exceptional

01 Apr 2026

Jose

I didn’t try ether one .. always good

Self

10/10

Exceptional

29 Mar 2026

Baldemar

Air-conditioning was great

Partner

8/10

Excellent

26 Mar 2026

jose

Cant beat the location, I found it old school charming, with a resident evil vibe. My cousin had a newly remodeled bathroom, i didn't, so ask for it.

Family

10/10

Exceptional

26 Mar 2026

GEORGINA

What we liked most is that it transports you to the last century.

Partner

10/10

Exceptional

18 Mar 2026

Jeffrey

Everything was very safe the staff was great and friendly. The The staff was also very helpful in in giving directions and recomendations.

Family_with_children

10/10

Exceptional

17 Mar 2026

Jose

Decent property for just your basics. Great AC which was a must. Elevator didn’t feel the safest so opted to just walk up and down the stairs which I didn’t mind at all. Hallways are dark at night time not a lot of lighting. But location is excellent right in the middle of centro histórico.

Self

6/10

Pleasant

11 Mar 2026

Olivia

I love staying at the older historical hotels in GDL. Hotel Francés just needs some extra touches. Like paint in the rooms and some dusting of the sofas in the reception area. Overall the place is okay. I wouldn’t stay there again just because there’s other hotel with similar prices and better quality. If you are looking for something reasonable priced and just need somewhere to sleep it’s good.

Family_with_children

6/10

Pleasant

25 Feb 2026

Eric Sandoval

Old and needs some repairs, however great staff, does have a restaurant with descent food.
Price is low average, but I guess it match the property.

Family_with_children

8/10

Excellent

24 Feb 2026

Maria

Staff was great! Room was clean every day with clean towels daily.

Partner

10/10

Exceptional

23 Feb 2026

Donald

Yes

2/10

Poor

19 Feb 2026

juan

This place is old and nice, but their beds are old and crap. They need an update on the rooms on their mattress and furniture.

Self

10/10

Exceptional

02 Feb 2026

Raul

Great location. At the centro and also close to the train. Very clean and comfortable room. The staff were extremely nice and friendly.

Leisure Self

2/10

Poor

02 Feb 2026

Cindy

Elevator not working, bathrooms are terrible. Will not stay here again

Leisure Family

6/10

Pleasant

01 Feb 2026

Arminda

The hotel is beautiful and clean. What you’d expect for a historical building. However, it was listed as having an elevator. When we arrived we were told that the elevator has not been working for almost 3 weeks since they are waiting for a part that is coming in from Italy. I had my 83 year old mother and handicapped brother going up and down the stairs for two days. Not sure if this is Expedias fault for not updating the listing or the hotel’s.

Leisure Family

4/10

Poor

30 Jan 2026

Jessica

Elevator was broken, and we had to take the stars for the days we stayed. We were on the 4th floor, with an upstairs bar, on one of the nights there was a mariachi playing outside of our room until 1am. Hotel gave us no warring

8/10

Excellent

25 Jan 2026

Frank

Staff very very attentive and looked free us well.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Angela

Our stay was amazing in this historic hotel. The staff was super friendly and made us feel welcomed and at home. The amenities and the cleanliness was excellent as well. I will definitely be returning soon.

Partner

4/10

Poor

23 Jan 2026

Julio

Heavy mattress

Leisure Family

2/10

Poor

18 Jan 2026

CATHY

I booked a room with 2 beds. The room only had one bed.
The Hotel Frances was full so we had to go find another room. We were charged anyway. Exedia.com can not be trusted. Unless I am refunded this week I will be letting Facebook, etc know

6/10

Pleasant

15 Jan 2026

Hector

Staff very nice. Hotel is beautiful, rooms are rough. Roof top and Mariachi great. Rooms might be good for some local standards. Those from USA, go somewhere else. I hate to complain, but when there are car fresheners in the bathroom....

8/10

Excellent

09 Jan 2026

Veronica

Clean and staff was nice.

6/10

Pleasant

04 Jan 2026

Luis F.

Staff were very nice and provided great service.
Room space was very small specially the bathroom and shower. Towels were very thin. Elevator was out of service multiple times.

Leisure Family

6/10

Pleasant

03 Jan 2026

Enrique

The elevator was not working. It was hard for my brother taking the stairs.

2/10

Poor

19 Dec 2025

Maricela

I had to check out because elevator was not working and my mom uses a wheelchair. I need my money to be reimbursed for the hotel Frances.

6/10

Pleasant

03 Dec 2025

Corina

It was okay for the price

Leisure Partner

6/10

Pleasant

02 Dec 2025

Ana

Bathroom ia too small not shown in the pictures

10/10

Exceptional

29 Nov 2025

Angie

Ubicación excelente. Agradable habitación

10/10

Exceptional

26 Nov 2025

Jessica

Amazing would recommend

4/10

Poor

22 Nov 2025

Zulema

Short staff. Therefore the service was poor.
The bartender was high.

6/10

Pleasant

22 Nov 2025

Hugues

Room 301 is pretty beaten up, even for an historic hotel. Elevator was out of order. Beds were hard an uncomfortable, would need new mattresses. Staff was very friendly and hotel conveniently located however. Would need a bit of tender loving care, nothing major.

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Naomi

The hotel is in a great location, but it could offer more amenities. The bed was very uncomfortable, and having to wear a bracelet from the hotel is uncomfortable as well, as it feels like you have a tag letting everyone know you are a tourist.

Leisure Partner

8/10

Excellent

17 Nov 2025

Maurice Anthony

Only problem was elevator was not working, water stunk, couldn’t wash my hair

Leisure

2/10

Poor

13 Nov 2025

Ana

Prepaid room and room was not available

Leisure

8/10

Excellent

12 Nov 2025

Prince

Nice budget hotel

Leisure

10/10

Exceptional

08 Nov 2025

Elizabeth M.

Perfect location! Great service

10/10

Exceptional

06 Nov 2025

Filiberto

It was great

Business

10/10

Exceptional

05 Nov 2025

Maria

Something unique

10/10

Exceptional

03 Nov 2025

Jaime

Room was good, its an old building so dont expect perfection, staff is very friendly, this trip was tough because of all the construction around, but we made the best of it. Will be back next year.

Partner

10/10

Exceptional

29 Oct 2025

Tanya

Staff was great and the location excellent but the hotel could use some TLC which looked like it was getting and new mattresses would be great. But I definitely would stay again.

Leisure Family

6/10

Pleasant

19 Oct 2025

Rosa

The food was lacking flavor.

Friends_and_family Family

2/10

Poor

07 Oct 2025

Liliana

Nasty, dirty hotel. I reserve for 3 nights and left after the first night. No updates whats so ever. Mattress looked like it was 20 yrs old. I slept on the sofa cuz im sure they have bedbugs. Bathroom full of mold with insects. Elevator under construction so expect to do lots of stairs. Also walking through the stairs felt like dloor was going to fall apart. Towels are like 10-15 years old. Just a bad experience. Also in the reception area they have a sign that said,if u stain sheets or towels u will need to pay 27dlls. Before i left tries to call reception but no phone line. I dont even know how expedia could use them. Horrible

Leisure Partner

10/10

Exceptional

02 Oct 2025

Angel

I had a great stay here.The room took me to a different time with how old (but unkept) some of the things are the bed was comfy smart tv. I tipped the person cleaning daily a small amount but a nice gesture to how clean everything was kept the whole time left money on my stand and wasn’t worried about it not being there when I got back.

Leisure Partner

6/10

Pleasant

24 Sep 2025

Jonathan

Los of stairs

2/10

Poor

18 Sep 2025

Teresita

Really old room. It was marked as premium bit it was not at all. No screen for mosquitoes in one window, they put a piece of cardboard on it. It rained one night and the ceiling leaked through several parts of the ceiling and they were paddles all over the floor. Not a good experience overall.

Leisure

8/10

Excellent

15 Sep 2025

Eldibrando

Very friendly staff, like that they had entertainment on Friday, Saturday and Sunday. Rooms need updating. Would of rather had a shower than a tub.

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2025

Rafael

Great place to spend a few nights

Leisure Family

10/10

Exceptional

01 Sep 2025

Jose

Needs more beautiful girls at the counter

10/10

Exceptional

22 Aug 2025

Miguel

It’s was ok

2/10

Poor

21 Aug 2025

Paul.

A property that is so impersonal and lacks the ability to work with their guest is not a hotel worth of booking or staying.

4/10

Poor

13 Aug 2025

Miguel

The hotel is well located yet they really need and upgrade the towels were very old, the shower curtains needed to be replace they smelled, the jr suit had no windows which they dont mention in the add, and i dont understand why the lights needed to be off it was pitch black which made it kind of scary

Business_and_leisure Partner

10/10

Exceptional

28 Jul 2025

Krystal

Here's a polished and more professional version of your review while keeping your voice and experience intact:

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The hotel is definitely older, but that’s part of its charm and character. We enjoyed our stay—staff were friendly and helpful throughout. Check-in was a bit slow, but we were eventually taken care of.

One of the best parts is the location: just a short walk to the cathedral and many major tourist attractions, with two fantastic cafés on either side of the hotel Cafe Arte and Chai (best breakfast). It’s truly a convenient base for exploring the area.

The hotel also offers helpful services like organizing tours to other areas Tequila, Tlaquepaque, Tonola etc, airport transfers, and other arrangements as needed. In the evenings, they host entertainment such as mariachi, tribute bands, and live music. We attended each event and had a great time relaxing with a few drinks.

Cleanliness could use some improvement, but it was generally acceptable. We visited in July, and it was extremely hot with a noticeable mosquito presence—both indoors and out—so we recommend bringing bug spray. This isn’t really a hotel issue, just something to be aware of when visiting during the summer.

Overall, a pleasant and memorable stay with a lot of local flavor.

Business_and_leisure Family

6/10

Pleasant

22 Jul 2025

Diego

The building does have some great historical features but it still was has cozy.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Elizabeth

Bathroom to old smells like sewage in the morning

Friends_and_family Family

6/10

Pleasant

06 Jul 2025

Gregorio

Extremely dated.

Amazing beautiful dated building, still needs furniture upgrades from its time to preserve the originality and modern comfort.

Friends_and_family Family

6/10

Pleasant

13 Jun 2025

Grace

I had to ask the cleaning staff to service the room the floor was dirty, I lost my first night due to a flight cancellation and upon my arrival to the second night it was humid and floors dirty. In other words no one was there the night before to have cause the floors to be dirty no air was circulating

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

rosalba

Muy bien todo el personal miy amable

Friends_and_family Friends

6/10

Pleasant

03 Jun 2025

abel

No me gustò la comodidad del cuarto

Family

2/10

Poor

10 May 2025

Reynil

Our room was terrible. Water barely work. Black mold and shower sucked

10/10

Exceptional

08 May 2025

Jose

Nice place

6/10

Pleasant

07 May 2025

Noemi

We honestly opted to move to another hotel without complaining. There is the process of remodeling and I hope once it’s completed there will no longer be issues with the AC. This is not a reflection of the staff as they tried to make us feel comfortable

10/10

Exceptional

27 Apr 2025

Onofre

Polite employees and very helpful

10/10

Exceptional

23 Apr 2025

Jeffrey

Historical property in the historic district. Wonderful experience. The hotel staff are amazing!

Leisure Self

2/10

Poor

21 Apr 2025

Steven

We had a chitty room on the 3rd floor, unlike the original charming 2nd. and 3rd floor rooms. Both over-priced and well-worn!

6/10

Pleasant

16 Apr 2025

Elizabeth

Dated, needs new lobby furniture

I was supposed to stay here on Monday 4-13-25, but it was so chaotic. Also very dated and dirty furniture in lobby, I really didn't want to go and see the room. Seemed dangerous with so many people coming and going with no visible security

Self

4/10

Poor

13 Apr 2025

SANDRA

Baňo no sirvia. Servicio.de resepcion pesimo

8/10

Excellent

06 Apr 2025

Anna

Excellent location and very cool hotel built in 1610.

10/10

Exceptional

02 Apr 2025

ESTEBAN

Definitely stay again

10/10

Exceptional

28 Mar 2025

Eduardo

Very nice hotel

Leisure Partner

6/10

Pleasant

21 Mar 2025

Jorge

Stayed here many times. It was good in the past. Unattended and poorly staffed.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Mar 2025

Juan

Friday & Saturday night live music

Business_and_leisure Family

8/10

Excellent

06 Mar 2025

betty

Property is very old but that’s part of its charm. Not sure I liked the fact that we didn’t have a window in our room. A window could be needed for emergencies and to let in fresh air. Room was stuffy

Leisure Friends

10/10

Exceptional

27 Feb 2025

Timothy

Loved our stay… it was comfortable and entertaining… can’t wait to come back!!!

Friends_and_family Family

10/10

Exceptional

27 Feb 2025

KARINA

The staff was amazing! Welcoming and helpful. The beds need to be updated tho. They are clean but the mattress is hard.

Leisure Family

6/10

Pleasant

15 Feb 2025

delia

Great location

We stay here because of the Great location, but the room is outdated, very small room and the bathroom was extremely tight. If you’re tall your knees would most likely touch the sink, we had to squeeze to shower. Shower needed a good scrub and very low pressure with the hot water. The hot water was actually warm. Since we like the location we most likely be back but will stay in a bigger room

Friends_and_family Family

8/10

Excellent

13 Feb 2025

Erik

Internet did not work. Checking in was bit chaotic. The lobby is nice. Not a bad stay for the price overall

6/10

Pleasant

01 Feb 2025

Roberto

Strong smells to bathroom deodorant, horrible WiFi connection.

Leisure Partner

6/10

Pleasant

31 Jan 2025

Howard

The front staff where very friendly and helpful. Make sure you ask for your car well before your ready to leave it takes about a half hour to get your car..I had room 308 on the penthouse floor it was goo, except for what appeared to be black mold on the cieling all along the one side. The shower floor was not to clean and the drain is plugged. The view on the ph floor is great facing the cathedral. All and all it is a decent stay. Beds and pillows are harder than I like. Location is a 10 however.

Leisure Self

10/10

Exceptional

27 Jan 2025

John

Very good,walking distance to the center Guadalajara

Leisure Family

4/10

Poor

25 Jan 2025

Abel

Great location (Centro) well, it is the oldest hotel in the city and built in 1600’s.
Hard beds, bad Wi-Fi, remotes for TV & Air 2 ft from the wall😛
No heating, lots of noise in the evening. Till 10 or 11pm
No early siestas 😝
2 of the 3 nights events in the lobby.
No refrigerator. For takeouts.
But inexpensive. (Under$50)
Just my point of view
Platinum member (Expedia)

Leisure Friends

4/10

Poor

21 Jan 2025

Maite

There are theee things that you might like, the lobby is decent looking, the customer service front desk and bar tender we’re nice people, and the the solo singer, Pablo and the Mariachi on Fridays Saturdays. Other than that it’s soooo disappointing because the structure inside has so much potential if the owners out some money into renovating this place; but instead certain areas of the wood floor are chipped away and or broken!! The ladies bathroom by the lobby were discussing and from the most cheap motel out there, not cool at all but what’s one going to expect if the one in my room had no closed ceiling, cracked and sort of clogged toilet, crappy shower with a crappy shower curtain. From the get go, the attendant who took me to my room knew the telephone was not working and he never made an attempt to send someone to fix it!! Truly disappointing and poor customer service in this instance. To summarize, the worst hotel I’ve stayed in. I you can, stay away from this place it’s totally not worth your money!!

Business_and_leisure Self

2/10

Poor

17 Jan 2025

Ralph

Playing on the 'rustic' setting only goes so far crappy internet, lobby light's are out in the morning. Wouldn't recommend.

Business_and_leisure Friends