Best Western Plus Gran Hotel Centro Historico

Mexico , Guadalajara & Vicinity
Guadalajara, Calzada Independencia Sur No. 168
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100 reviews shown

2/10

Poor

15 Apr 2026

Josue mora

The worst ever terrible no clean we has hair all over the floor they change our unit but still all the hotel is not clean and the area is full of homeless and bad vibe not recommended

Partner

10/10

Exceptional

08 Apr 2026

JOSE ALFREDO

nice place

Self

2/10

Poor

26 Mar 2026

himmer

If you make reservations in the app they give you a very smelling room it’s smells like drain ! Terrible ! I highly recommend getting the room directly with them ! The staff was amazing! Except for a lady in the front Desk! Erika she knew perfectly the room condition! But she was so rude and making it seem we were the issue overall it was fine ! She had no choice but to change the room ! But will definitely won’t reserve here again !

Family_with_children

2/10

Poor

20 Mar 2026

Eduardo

Not a good place to stay

Friends_and_family Family

2/10

Poor

16 Mar 2026

Francisco

I would strongly recommend avoiding this property. The room had a strong sewer odor, and the pillows and bedding appeared dirty. The location also felt unsafe, with questionable activity occurring nearby. The swimming pool was dirty and cold, and the air conditioning in the room did not work. Due to these issues and the overall poor condition of the property, we had to check out early. Unfortunately, despite explaining our concerns, the property refused to provide a refund. This was a very disappointing experience.

Partner

6/10

Pleasant

08 Mar 2026

Jacqueline

The size of the room was good. Greeting new customers needing to be reassess by Manager. Outside the hotel is a very rough neighbourhood. Not recommended for solo female traveller. I was really looking forward to explore Centro Historico in Guadalajara. I will not go back in that area again. I walked half a block and had to return to my room. It felt it was very dangerous. Very disappointed for the price I paid for the hotel considering the location and barely any amenities. Also was a lot further to get to the airport than stated on Expedia. It was 42 minutes from the airport to get to the hotel opposed to 21 minutes as stated in the publicity. I had to pay 300 pesos to get to Centro Historico and 450 pesos to the taxi cash money to get back to the Guadalajara airport ( their shuttle !!!). Pricey shuttle.

Self

4/10

Poor

01 Mar 2026

Victor

All overall neglected. Very dissapointed to the level of requesting a refund but decided not to do so. Amenities were not as presented online.

8/10

Excellent

25 Feb 2026

Paul

Yes

Self

2/10

Poor

23 Feb 2026

Barb

Price was high for what was offered.
One elevator for too many people.
No amenities
Small bathroom
Location not represented correctly.
Never stay there again
Very strong chemical smell in rooms.
Staff was Friendly and helpful on arrival

Family_with_children

10/10

Exceptional

18 Feb 2026

Alvaro

Nice place to stay

Partner

6/10

Pleasant

17 Feb 2026

Juan Carlos Valenzuela

hotel is currently

8/10

Excellent

15 Feb 2026

Jessica

The staff was great, specially Marylu when she fixed a problem with our reservation.
The only thing I wish it was more clean and bigger beds. And the elevator takes forever.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Gina

Always very helpful, rooms clean

6/10

Pleasant

30 Jan 2026

Yesenia

The pictures looks great, however the rooms are average does not look like the pictures.

Business Family_with_children

10/10

Exceptional

27 Jan 2026

Juan

Love the hotel great location was looking for a jacuzzi and pool.. only saw the pool.. i understand the weather not the best time to go in it.😊 still I LOVW GUADALAJARA!!!

10/10

Exceptional

26 Jan 2026

cesar arnulfo

People are just amazing

Business Self

10/10

Exceptional

24 Jan 2026

Jose

The room didn't have a mini fridge beside that everything was great.

6/10

Pleasant

19 Jan 2026

Ricardo

For the price, it was good

Leisure Partner

4/10

Poor

19 Jan 2026

Mahmood

It’s ok for in and out in a short visit the staff are nice but the pool had no amenities not even water to drink if you did ask SORRY WE ARE OUT even the front desk was no help and for love of god don’t offer breakfast if it’s like shortage of food in Mexico !??? Let me tell you I have had many hotels breakfast and this one too it ALL first you have to come to front desk and get a TICKET then go next door shabby restaurant and Gus’s what you are entitled to 2white toast 1small package of jam and ball of butter and water down coffee plus few pieces of fruit BUT NO SUBSTITUTE!and no second! Anything else you pay yourself and is more so please don’t bother go somewhere else for breakfast or another hotel with some food the only good thing is that it was close to more food and attractions which so we’re 1000 more hotel in the same area

Leisure Family

10/10

Exceptional

13 Jan 2026

Paul

👍

4/10

Poor

31 Dec 2025

Tom

Dirty was not moped hairs on shower floor. Sheets were not cleaned

10/10

Exceptional

30 Dec 2025

Jose

The Hotel Stay was very good, unfortunately the outside location at night is not very pleasant

Leisure Family

6/10

Pleasant

11 Dec 2025

Miriam

Smell horrible

6/10

Pleasant

10 Dec 2025

Fernando

Just be careful there are a lot of homeless persons around that area

Leisure Family

2/10

Poor

02 Dec 2025

Ruben

This was the worst hotel I’ve ever stayed in my entire life!! this trip was a nightmare at this hotel. The quality of cleanness was beyond dirty. It was mildew. It was disgusting. I couldn’t sleep because there was so much noise at the hotel. Didn’t care I showed them all the pictures of how disgusting the room was the sheets the pillowcases, the shower and they moved me to a suite where there was no shower curtain or no door on the shower. The floor gets filled with water where I almost slipped and fall the bedsheets on that bed were disgusting the whole night they had a party or some type of show and it was so loud I couldn’t sleep until it ended until after 2 AM all I can tell you is find somewhere else because you’re gonna regret going here.

Partner

8/10

Excellent

29 Nov 2025

Alfonso

The breakfast is no good, is very small,

Friends_and_family Family

2/10

Poor

18 Nov 2025

Esperanza

The bathroom is super dirty. The shower is full of fungus and not well clean

Business Family_with_children

6/10

Pleasant

17 Nov 2025

Arthur

Room was not given a good cleaning floor was untouched, bathroom amenities were lessened. No had towels or wash cloth or floor towel,even when asked for them.

Leisure Family

2/10

Poor

10 Nov 2025

matthew

The worst hotel i ever stayed, next to drug dealers, hookers,pimps, homeless sleeping and using the sidewalks as sleeping areas, building needs a coat of paint,elevators not synchronized, bed was extremely hard,so were the pillows, bathroom sink stank, the shower stall converted into a soapy water pool, noisy, loud music played at all times, pool was a nasty cesspool, anything nice to report? The people.

Leisure Family

6/10

Pleasant

07 Nov 2025

Brianna

Not a safe location. No one is out on the street at night. Rooms were clean but bathroom and shower had a funky smell to it.

6/10

Pleasant

04 Nov 2025

Liliana

Staff was friendly. But rooms were okay to stay at

Partner

10/10

Exceptional

31 Oct 2025

Gamaliel

Good service

10/10

Exceptional

25 Oct 2025

Arisbeth

Very close to everything!

Leisure Family

4/10

Poor

25 Oct 2025

Cesar

Our stay at the hotel was okay, but we were disappointed by the service and some inconvenient technical problems.

The staff we interacted with were not very friendly. A specific example was when we requested an extra key card for our double room, as two people were staying. We were firmly told that only one key per room was allowed, which was an unusual and inflexible policy that created a hassle for us.

Furthermore, the television was a significant frustration. It would default to a \"store demo\" mode every time we turned it on, forcing us to go through a complete reprogramming process just to watch TV. This was not a one-time glitch, but a recurring issue that we had to deal with multiple times.

Advice for Management: Training staff on more flexible, guest-centered service and ensuring all in-room amenities are in proper working order would greatly improve the experience.

We hope these points are addressed for future guests.

Leisure Friends

4/10

Poor

22 Oct 2025

Juan carlos

Reataurant have only one mesero. They take over 30 minutes. Also the continental breakfast is very poor . Hotel is old and ruined

4/10

Poor

20 Oct 2025

Yamilet

They did their best on our stay but it was super noisy and it was very unsafe with many homeless and zombie drugged up people, stay closer to downtown. This is not safe for families

Leisure Family

10/10

Exceptional

30 Sep 2025

JOSE ALFREDO

sin comentarios

Business Self

6/10

Pleasant

24 Sep 2025

Carlos

En la publicacion dice que tiene estacionamiento en el hotel de autoservicio y no es cierto.

Business Self

10/10

Exceptional

26 Aug 2025

Pankaj Kumar Omprakash

Good

Leisure Family_with_children

2/10

Poor

19 Aug 2025

Sandra

The, hotel said it had English speakers at the hotel, that was a lie. The bathroom was dirty the shower, if you call that a shower was so small that you could not even properly shower. When I first arrived, the air conditioner will not start. It took almost 2 hours for it to start. One of the main reasons why I picked this hotel was because the pool. My daughter will be swimming and I will stay at the bar. There was no bar. You would have to call a number and they will come up and bring you a drink. One other thing, it offered continental breakfast, which what I know is limited, but this is the version of a continental Breakfast. You would have to go to the front desk, get a coupon. Go next-door, which is connected to the hotel a restaurant, and get coffee and two pieces of toast with a little tiny butter and jam.

Leisure Family

2/10

Poor

05 Aug 2025

JAKE

So disappointed breakfast

I originally opted for a dining plan that included continental breakfast. However, I was quite disappointed to find that the so-called “breakfast” provided by the restaurant consisted of nothing more than a single cup of coffee, a few small pieces of fruit, and two slices of bread—with no opportunity for refills or additional servings.

Due to this extremely limited offering, I made the decision to upgrade my dining choice to an American breakfast, expecting a more complete and satisfying meal. Yet upon ordering, I was informed that I could have either ham or sausage, but not both, and only depending on the amount I paid—which was neither clarified beforehand nor aligned with the typical expectations for an American breakfast.

This lack of transparency and inflexibility in breakfast service has led to considerable inconvenience and unmet expectations.

Partner

6/10

Pleasant

04 Aug 2025

Ofmara

The beds are so small and the room too

Leisure Family

6/10

Pleasant

25 Jul 2025

Alejandro

Noisy

Leisure Family

8/10

Excellent

14 Jul 2025

Jesus Grajeda

It is ok area, building could get some upgrade. Front desk needs a little more friendly attitude.

Leisure Family_with_children

4/10

Poor

12 Jul 2025

Roberto

It was terrible the room he was not clean plus the next day clean the room

4/10

Poor

10 Jul 2025

Luisa Maria

Room was dirty, restroom super dirty, floors were dirty as well as furniture dusty, AC was not working and had to call room service for them to fix it, outside area of the hotel is dirty and once at night you see homeless and people around there you see them doing drugs and laying around, once at morning all the trash of them is left there.

Leisure Family

8/10

Excellent

07 Jul 2025

Chris

Just okay. Defiantly get what you pay for here. Great location if you want to be close to markets and the central Part of Guadalajara.

Leisure Self

8/10

Excellent

22 Jun 2025

Misael

Nos quedamos 2 noches, no se recomienda caminar en los alrededores cuando es de noche ya que es peligroso. El staff muy amable, la alberca en buenas conficiones, el gym aceptable y las condiciones del cuarto aceptables para el precio.

Leisure Partner

8/10

Excellent

18 Jun 2025

Roberto

What’s nice people nice and clean

Family

8/10

Excellent

10 Jun 2025

Sergio

Location close to historic center

Leisure Partner

10/10

Exceptional

07 Jun 2025

Felix

The room was nice and clean the people with real friendly

Business

8/10

Excellent

31 May 2025

Javier F

Kind work force.

2/10

Poor

26 May 2025

Sandra

Dirty

2/10

Poor

18 May 2025

Jesus

Very unsafe

4/10

Poor

17 May 2025

Hector

Its location

Family_with_children

10/10

Exceptional

04 May 2025

Line

Muy limpio, buena vista, la terraza donde está la alberca me encanto, tiene área de gym, restaurante, y está bien equipada la habitación

Leisure Self

2/10

Poor

14 Apr 2025

Luciano

The room itself was dirty, the bathroom was not clean had hairs in the shower from prevous stays. Bed liners dirty, sheets dirty, walls in the room dirty. Cannot walk at night lots of homless, our uber said that area was known for thiefs and getting mugged. Only area that was okay was the pool and its views.

Leisure Partner

4/10

Poor

12 Apr 2025

Cindy

The location is very unsafe. The hotel staff were very inattentive and could not be bothered with a single thing. Even upon walking in, they were always engaging in their own personal conversation. They seem to bothered when they had to help any guests. The worst part is the surrounding area after dark. Very dirty, a lot of homeless people.

Leisure Family

4/10

Poor

08 Apr 2025

Jose Angel

Very dirty around the hotel , alot of homeless. Not good for families

2/10

Poor

05 Apr 2025

Theresa

The bathroom facilities were very rundown with tiles missing and dirty grout. There was also an alarm going off all night long. No one seem to know where it was coming from. The room itself is clean no complaints about the room.

10/10

Exceptional

02 Apr 2025

Gerardo

Rooms

6/10

Pleasant

01 Apr 2025

karla

The hotel staff is very nice

8/10

Excellent

25 Mar 2025

Nidia

The bathroom door handle broken and asked for the safe code never showed.

4/10

Poor

17 Mar 2025

Maria de Lourdes Bonilla

The area is unsafe, they have lots of homeless and is not clean. There was this alarm beeping almost every night.

They moved one of our rooms (we had two rooms) to a different location without notifying us.

One of the front desk person was rude, and the manager was not very nice either.

Leisure Family

6/10

Pleasant

15 Feb 2025

gail

I didn’t go out at night as solo traveller

Leisure Self

8/10

Excellent

12 Feb 2025

Gina

Great location and rooms

Pefect location, walk to Plaza, eat, Shop, and Vallet parking. Friendly front desk employees, and bell man.
Rooms are clean
Stayed here for the last 6 years

Friends_and_family Family

8/10

Excellent

09 Feb 2025

Javier

Government Needs to do his Job and Clean Up The Historical Downtown Name.

Business_and_leisure

8/10

Excellent

07 Feb 2025

Howard

No self parking

Leisure Friends

4/10

Poor

03 Feb 2025

Friendz

Maid service is horrible they room I don’t think was cleaned with a mop in two week stay. Asked for bedding to be changed as bedding didn’t get changed they just left bedding on bed not made.

Leisure Friends

8/10

Excellent

24 Jan 2025

Rosemary

Everyone is very nice and helpful and the hotel itself is great , but as you step outside of the Hotel is something else! I know its nothing you can control, but its really gotten bad through out the last several years since I’ve been there last!

Leisure Family

4/10

Poor

20 Jan 2025

Edith

Room is dirty and it smells funky

8/10

Excellent

17 Jan 2025

maria

Property itself was nice and hotel staff was friendly. Restaurant staff was not so nice and food always took a long time and arrived cold. Although there are many businesses open during the day at night it’s a different story. Many homeless people in the area, would not recommend for families. Police and ambulance sirens are heard all night.

Leisure Family_with_children

6/10

Pleasant

10 Jan 2025

Oscar

Add says historic and shows pictures of actual historic sites. As soon as u walked out door it one of the dirtiest places I have been to.
I want my money back!! We just left and got another place. My family didn’t feel safe. We didn’t stay for more than an hour. I tried calling Expedia customer support and all they did was hang up on half the time

10/10

Exceptional

09 Jan 2025

Martin V.

Room and staff exelent, but very bad odors from street sewers. No refrigerator in the room.

Business_and_leisure Family

6/10

Pleasant

02 Jan 2025

Armando

Basic clean hotel in the center of Guadalajara. Walkable to lots of shopping, restaurants, and many tourists attractions.

Leisure Family

10/10

Exceptional

30 Dec 2024

Arlena

This place is very clean n has very nice staff. From the front desk to bellhop to cleaning staff.

Leisure Family

10/10

Exceptional

24 Nov 2024

Irlanda

good services

Friends_and_family Family

6/10

Pleasant

20 Nov 2024

Veronica

It was a good stay overall

Leisure Partner

2/10

Poor

02 Nov 2024

John

Smells like. Fragrances I can’t breathe
Noisy road

10/10

Exceptional

21 Oct 2024

juan

Nah

Leisure

2/10

Poor

14 Oct 2024

Rodrigo

I didn’t stay at this property, after arriving and see the poor cleanliness and conditions of the facility I decided to look for a better option, I paid in advance and I refund was not offered even though I didn’t stayed

Leisure Family

10/10

Exceptional

13 Oct 2024

Yoseline

I really liked the great customer service and the location.

8/10

Excellent

22 Sep 2024

Samantha

Nice staff, seemed cleaned but there was add mildewy smell

Leisure Family

4/10

Poor

14 Sep 2024

Angie

Not recommended

It’s in a very sketchy area. You definitely do not want to be out at night. It was “ok” for us for the simple fact that we checked in around midnight and were out by 8am. It was convenient for the areas we needed to get through. Everything about this place is tight, the rooms, elevator, the waiting area

Friends_and_family Family

6/10

Pleasant

15 Aug 2024

juan

the hotel needs some remodeling, also the hotel maid never clean 100 % , but the worst was that we find out we have missing items from oir lugage the day we left the hotel, perfumes, hoddies,and some other items

Friends_and_family Family

6/10

Pleasant

03 Aug 2024

juan

Unfortunately the hotel is located within an area that looks unsafe, many homeless people and dirty.

Leisure Family_with_children

2/10

Poor

27 Jun 2024

Nataly G

Shower wasn’t clean ig had hair and black mold.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Joel

Fenomenal

Excellent service

Friends_and_family Family

4/10

Poor

23 Jun 2024

Dulce

Para empesar e baño olía mal, lo reporte y no me cambiaron d abitacion nadmas le hecharon aromatizador q d nada sirvió toallas no me ponían siempre las tenía q pedir l, y el personal siempre como d mal humor nada d se servícieles ( bueno no todos )

Leisure Family_with_children

4/10

Poor

27 Apr 2024

Citlali

This place was ok, only choose to stay here if it’s your last choice!! The restaurant they have is horrible, i ordered the breakfast meal and it was like getting a frozen meal that they had just microwaved. My mom saw and quickly killed a cockroach in our room. The staff are friendly and helpful though. Overall, this place was ok.

Leisure Family

8/10

Excellent

23 Apr 2024

Leonel

Its downyown and the valet parking takes forever but the property and staff are very nice and helpful. Room service is good and tye rooftop pool area and view are very nice, coupled with affordability and its a great stay.

Leisure Friends

10/10

Exceptional

26 Mar 2024

Verified traveler

I liked price value

Beds are comfortable, but you can hear the next room even if they don't speak loud, restaurant is good but need faster service, staff very friendly

Friends_and_family Family

6/10

Pleasant

10 Mar 2024

Javier Q

Noise all night around our room

Business Partner

2/10

Poor

27 Feb 2024

jorge

Location of the hotel is not safe at night

the zone is not safe at night for families an adults. too much noise in the room. our room was facing the street. we requested 3 times a change of room and they did not accomodate. they want it to do it on our last day. the shower looked dirty

Friends_and_family Family

8/10

Excellent

25 Feb 2024

Jose de Jesus

It is ok, but we won't stay again.

Leisure Family

10/10

Exceptional

16 Feb 2024

Sonia

It was Canadian standards clean and walking distance to historic Center and market. The restaurant was very practical, prices reasonable and food very good, We only tried their breakfasts but they had a good variety in their menus. The mattress was too soft for me but the staff gave me multiple blankets so I could make a reasonably comfortable sleeping surface on the vinyl plank floor. I was disappointed that all the mattresses in all the rooms were soft and I was not able to transfer to a room with a firm mattress.

Leisure Friends

6/10

Pleasant

06 Jan 2024

Matthew

It was just okay- the remodel you see in the photos must have been years ago. Careful with the area surrounding the hotel it is not good. With zero disrespect to the profession, literal hookers around the corner. Very noisy street late at night too (its across from Miriachi Plaza). Its fine if you're not looking for the hotel itself to be a destination, close to centro.

Business_and_leisure Partner

10/10

Exceptional

05 Jan 2024

Luis

Nada todo bien

Leisure Partner

8/10

Excellent

26 Dec 2023

Yomaira

Un lugar muy cerquitas de todo y bonita terraza nomas que mucho ruido por la calle principal