Name: Sonesta Select Scottsdale at Mayo Clinic Campus
Address: 13444 E Shea Blvd, Scottsdale, 85259, US

8/10

Excellent

23 Jul 2026

Trudy

Overall stay was good. Many aspects were excellent. Our only complain is the AC had one setting which was great until it got too cold. We would definitely stay here again.

2/10

Poor

22 Jul 2026

Ovakim

Not good

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Marjorie

Staff was very helpful and friendly. The room was set up was not user friendly, which made it very small and was not enough room, the bedside table were to small, power cord in the drawers that shouldn’t be there
Bed was not overly comfortable, shower had no pressure. Our sheets were scratchy but the front desk attendant was so very helpful getting new ones.
There were no drawers for clothes and no luggage rack

Partner

6/10

Pleasant

17 Jul 2026

m

Went to restaurant to have supper. There were two restaurant employees. A customer ahead of me placed her order with one of the employees. Next both employees disappeared, perhaps to the kitchen. Several other customers arrived. I waited at least five minutes, but no one returned to take my order, so I gave up.

Front desk employees were efficient.

Averaging, I assigned 3 stars

Self

10/10

Exceptional

11 Jul 2026

Johnny

Hi

6/10

Pleasant

11 Jul 2026

Kenneth

Refurbished room was very acceptable except A/C malfunctioned 2nd and 3rd nights, not properly cooling room in 110° ambient temperature.
Only negative comment on maintenance was the dirtiness and wear of hall carpets, which desperately need replacing.

10/10

Exceptional

09 Jul 2026

Brian

The room was great . The staff was great also .

Partner

10/10

Exceptional

09 Jul 2026

diane

clean room

Self

10/10

Exceptional

08 Jul 2026

Lora

Location

Family

10/10

Exceptional

08 Jul 2026

Terry

Clean and friendly

10/10

Exceptional

05 Jul 2026

Ben

Over all everything was excellent

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Frank

Everything was great but the room door was as heavy as an anvil. Hard to open when hands are full.

Self

10/10

Exceptional

28 Jun 2026

Ryon

Nice place; we've stayed there before and will probably stay there again.

Friends

8/10

Excellent

18 Jun 2026

Gordon

Excellent staff, helpful, top notch service!
Quiet location.
Hair tie under cabinet in bathroom; hall carpet requires Cleaning or replacement.
Swimming pool was well maintained; the Fitness room could’ve used more lighter hand weights, and a TV. The Fitness room elliptical was fantastic.
If you’re staying there for the Mayo Clinic, make sure your appointment is not at the Phoenix Mayo Clinic location.

Partner

10/10

Exceptional

15 Jun 2026

ARLENE

We had a wonderful stay. The staff was incredibly kind and flexible, and they allowed us to check in early for a very reasonable $30 fee, which was especially helpful during a stressful medical trip. One of the best amenities was the complimentary shuttle service to the different hospital campuses, making it easy to get to appointments without worrying about transportation or parking. The room was clean and comfortable, and the convenience and hospitality made a difficult time much easier. I would definitely recommend this property to other travelers, especially those visiting the hospitals.

Family

10/10

Exceptional

15 Jun 2026

odette

Really like the location. The only thing I’d be concerned about is the noise of the AC unit. It’s lout but nothing noise cancelling headphones can’t fix

10/10

Exceptional

15 Jun 2026

Macario

It was amazing and would recommend to anyone.

Partner

10/10

Exceptional

09 Jun 2026

Jeanne

We always choose this property because it’s clean and very quiet. The staff is friendly and it remains our go-to place to stay.

Partner

8/10

Excellent

04 Jun 2026

Jack

Staff, room, amenities was awesome, my only complaint was not having complementary coffee and condiments available to customers

Partner

10/10

Exceptional

04 Jun 2026

Veronica

Great

10/10

Exceptional

31 May 2026

Doreen

Really nice updated hotel. Staff are exceptionally friendly. Never dined in the small cafe that offers breakfast and dinner. Pool area is really nice with lots of loungers and umbrellas. Only negative thing-the carpet in the hallways needs a goid cleaning.

Family

8/10

Excellent

28 May 2026

Michael

The only drawback to this property is there are no restaurants close by. If you are just going to relax and get away this is a perfect location. They do have a small restaurant on property.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Fuensu A.

Great value.

10/10

Exceptional

25 May 2026

Jill

Reasonable price...bed and room were great! Pool, hot tub, fitness center were nice/clean. Safe and comfortable, in a quiet location close to Mayo Clinic. Away from glitzy downtown Scottsdale but close enough to enjoy the best of Scottsdale. Love that it is so close to GREAT hiking. I would choose this hotel again and again. The only downside is you pay for breakfast and coffee, however, the prices, along with the the food and service were good.

Partner

10/10

Exceptional

24 May 2026

Amy

The property was quiet and well kept. Just what I needed

Self

10/10

Exceptional

23 May 2026

Efrain

Great friendly staff. Very clean and comfortable beds. Great location and very quiet. The breakfast and coffee bar was very good and convenient. Would stay again.

Family

10/10

Exceptional

22 May 2026

Timothy

It was a pleasure to stay here!

Family

10/10

Exceptional

21 May 2026

LINDA

Terrific location to mayo Scottsdale. Rooms clean And comfortable. Staff very friendly and helpful. Will stay again

Partner

8/10

Excellent

17 May 2026

Karen

Convenient to Mayo. Well-kept property. 8/10

Partner

10/10

Exceptional

16 May 2026

Amber

Clean room. Very nice property. Beds were super comfy. I would definitely stay here again.

Family

10/10

Exceptional

16 May 2026

EDITH

Very clean. Great distribution.
Dinner was delicious
Front desk employees were very professional
.

Friends_and_family Family

2/10

Poor

16 May 2026

Angela

I called the property to ask about the Mayo patient rate. The front desk initially placed me on hold, which was completely understandable, but when they came back on the line, I was told I would need to call the reservation line because they were too busy checking in guests. The call then disconnected.

I went ahead and booked through Expedia, which showed 7 available king bed rooms. However, when we arrived at the hotel less than 20 minutes later, we were told there were no king rooms available at all. At that point, the experience became very frustrating.

I mentioned that I had previously tried calling and was disconnected, but instead of acknowledging the issue, staff immediately stated that they “never hang up on anyone.” There was no ownership taken regarding the interaction or the confusion with room availability.

To add to the frustration, the pool was already closed at 9:00 PM even though the posted pool hours stated it was open until 10:00 PM.

Overall, the communication, customer service, and inconsistency between what was advertised and what was actually available made for a disappointing experience, especially for someone traveling from out of town for medical treatment and looking for a smooth and stress free stay.

Partner

10/10

Exceptional

15 May 2026

Marlene

You can’t beat this location and property if you are going to Mayo.

10/10

Exceptional

15 May 2026

olivia

Private

Self

8/10

Excellent

14 May 2026

Thomas

We were unable to use the pool, due to the schedule we had with Mayo Clinic. Perhaps we can use the pool when we come back in August. It would be nice if the facility served breakfast the most important meal of the day!

Partner

8/10

Excellent

13 May 2026

Richard

Everything was good. They just need new mattresses.

Partner

8/10

Excellent

12 May 2026

William

Many of the ub ports in our room did not work

Partner

10/10

Exceptional

12 May 2026

Cynthia

Great place to stay!! Quiet, clean & friendly!

Partner

10/10

Exceptional

10 May 2026

Sarah

The breakfast is not always included. My mom also booked a room the same nights and didn’t get vouchers for breakfast. Otherwise the stay was great!

8/10

Excellent

10 May 2026

Ron

Thank you. The room should have at least two trash cans and the one trash can was hidden, hard to find.

Partner

10/10

Exceptional

10 May 2026

Hanna

Great affordable accommodation option. Pool and hot tub available. Staff is super nice and helpful. Accessible rooms are great

Family_with_children

10/10

Exceptional

02 May 2026

Jeanne

Clean and quiet! Always our go-to hotel.

Partner

10/10

Exceptional

01 May 2026

Luisana

Our experience was excellent. The staff was polite and helpful from the start. The room was clean and comfortable.

Partner

10/10

Exceptional

01 May 2026

Ruth

Loved the comfort of the hotel, friendly helpful staff and the shuttle offered to take you over to Mayo Clinic.

Partner

4/10

Poor

30 Apr 2026

robert

Not clean

8/10

Excellent

29 Apr 2026

Desiree

The property was nice and the room was quiet.

It was not convenient to have signs of alcohol beverage restrictions (wine glasses only provided with wine and age restrictions on the purchase of alcohol)and then be told there are none available.

The evening staff needs help because they are the host, server and cook all alone. Many people expressed concerns with the length of time it took to get simple food warmed up in a countertop oven.

The espresso machine was also down and then when repaired you could not get certain drinks due to continued issues with the steamer.

I enjoyed the pool and hot tub. Very nice patio to enjoy the outside.

Buy your food there and do not pay extra though an app or online booking.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

lorelei

The room was clean fresh. The property was quite. Breakfast served st the cafe was good but a little high on price.

8/10

Excellent

28 Apr 2026

Mary

Very quiet property

Self

10/10

Exceptional

27 Apr 2026

Berenice

Could be better clean, breakfast prices kinda pricey, but convenient to Mayo Clinic. Secluded quiet area. Nice and friendly staff. Good size pool and outside area. Accept dogs.

Partner

8/10

Excellent

26 Apr 2026

LeeAnn

The toilet paper roll was empty upon check in. I had to change it myself, other than that no complaints. This is my go to hotel when I’m visiting Scottsdale Mayo Clinic.

Family

6/10

Pleasant

24 Apr 2026

Kim

Everything was just ok.

Self

10/10

Exceptional

22 Apr 2026

Caroline

In a good location, room was clean. Bed was very comfortable. Hot tub was nice. Staff was very very friendly.

Self

8/10

Excellent

20 Apr 2026

Kim

Thank you.

10/10

Exceptional

20 Apr 2026

Dan

Very clean, very quiet, nice scenery around hotel. Wish they had free breakfast, highly recommend.

Family_with_children

10/10

Exceptional

17 Apr 2026

Charles

Breakfast is not included. Prices for items were a little expensive. ☆☆☆☆☆ for the faculties though. Staff, the rooms every other thing was fantastic.

Partner

10/10

Exceptional

17 Apr 2026

Heather

The Sonesta Select at Scottsdale Mayo Campus was perfect for my appointments, it's so close you can walk to the Scottsdale campus (even at 530 am, like I did) very convenient to hop on the shuttle bus. The hotel pool / hot tub was a bonus for the long days and pool even felt heated -- and it was kept very clean. The front desk staff were all very helpful will answering questions. The lobby printer was easy to use and very handy that it allowed for attachments to just be sent at anytime, and then printed at the device (like Staples does). Breakfast options were pretty plentiful, and they do make espresso coffee drinks. No lunch made it a little challenging with no rental car, but they did have a light dinner menu that helped fill in a night or two. The carpets on both floors were the only thing that I would say needs updated, they are heavily worn and stained, and sections cut out -- so make sure you watch your feet and not trip. I'd stay here again, it was worth the price, close to Shea Blvd, if you have appts the Scottsdale/Phoenix Mayo shuttle is so convenient.

Self

10/10

Exceptional

16 Apr 2026

Eva

Clean room, nice staff, great location in relation to Mayo Clinic

Family

6/10

Pleasant

16 Apr 2026

Mary

The restaurant food for dinner is poor at best. Everything pre-made and microwaved. UBER Eats is best option for food.

Self

2/10

Poor

16 Apr 2026

Valery

There were bedbugs and other type of bugs in our beds.

10/10

Exceptional

13 Apr 2026

Fatima

Great location, very clean, courteous staff. Allows pets.

Friends_and_family Family

2/10

Poor

10 Apr 2026

Erica

Horrible experience due to them renting out the majority of the property over the weekend to about 50 teenage boys, soccer team or something and there was maybe only two people to watch all of them. It was loud crazy chaos all weekend. Everybody was complaining to the point that the cops came and the hotel refunded me fully for my stay. I would never stay here again Staff was rude. 0 manager on site all weekend. 0 security.

Self

8/10

Excellent

06 Apr 2026

Scott

Very nice location. Hotel a bit dated. Pillows were poor.

Friends

10/10

Exceptional

06 Apr 2026

Page

Stains on the carpet in the hallways.

Family

6/10

Pleasant

02 Apr 2026

Randal

Didn't use, to many pets!!

Partner

10/10

Exceptional

01 Apr 2026

Craig

Breakfast was cooked to order, exactly as ordered. The girl checking us in was fabulous!!

10/10

Exceptional

31 Mar 2026

John D

Everything was great. No issues or concerns.

Partner

6/10

Pleasant

29 Mar 2026

Terry

Adequate facility, but not upscale. No wine beer or liquor sales in the facilty.

Friends

6/10

Pleasant

28 Mar 2026

Pamela

The Sonestra would do well to provide coffee in the lobby in the morning as well as a breakfast, even a continental breakfast. Breakfast can be purchased, but the prices are not a bargain. Most nice hotels provide complimentary bottles in water in the room upon arrival. There is ice water downstairs but no filtered water in the room. I would also like to see some art work in the rooms. The rooms are spare and the walls boring. The pool is the nicest feature of this hotel. It's clean and beautiful.

Partner

8/10

Excellent

28 Mar 2026

Elizabeth

Very convenient for Mayo clinic. Clean and comfortable with pleasant staff and easy parking. I have stayed there twice and would stay again.

Partner

10/10

Exceptional

27 Mar 2026

Bob

Very clean, quiet! Excellent rooms!. Staff was very friendly and accommodating!

Partner

10/10

Exceptional

26 Mar 2026

Linda

Very nice and a good price

Partner

10/10

Exceptional

25 Mar 2026

Tyler

Awesome place to stay.

Family_with_children

10/10

Exceptional

23 Mar 2026

Shamonique

Quick check in. Nice room

8/10

Excellent

22 Mar 2026

Trisha

Very clean and quiet

Family_with_children

8/10

Excellent

22 Mar 2026

Cliff

Very nice, updated room with fridge, microwave

8/10

Excellent

22 Mar 2026

Jonathan

Overall very clean, very new. A little disappointing not to have free breakfast, but honestly not much of a loss considering what just free breakfasts offer. The courtyard space was attractive and well kept. Lighting and seating in the room and in the lobby were good quality and in good shape, though our corner of the parking lot was very dark due to a non working pole lamp. We are heavy gym users, and the gym was much better than most in size, and that it had 2 treadmills, and that it was kept wonderfully cool with two a/c units set for a low temperature. Thank you! But it was dusty and lacked towels: housekeeping isn't prioritizing the gym the way the designers did. Also, the floor in the passage between our two rooms was very dirty and had exposed cables. The toilet/shower room was not well designed and it was hard to get around the door, and it was impossible to get more that 60% of the water directed to the shower head instead of the tub. Fridge and microwave were in good shape, clean, and worked well.

4/10

Poor

21 Mar 2026

Tricia

Cut our visit short due to unruly guests that kept customers up from midnight on with loud music, fighting and yelling out by the pool area. Staff was great just inconsiderate guests that should have been removed from the property.

Partner

8/10

Excellent

21 Mar 2026

Marilyn

The tile in the walkin shower handicap room was very slick and dangerous especially for a person with balance issues

Partner

8/10

Excellent

20 Mar 2026

Melissa

Very nice room, clean and comfortable. My only complaint is I paid for a room with a sofa bed and there was not even a sofa at all in the room. No response from hotel.

Partner

4/10

Poor

19 Mar 2026

Michael

Needs revocation - new carpet. Water pressure was low and the bed was uncomfortable

Partner

10/10

Exceptional

19 Mar 2026

Richard T

Easy to get to and very friendly. Room was clean and well appointed.

Self

10/10

Exceptional

17 Mar 2026

Natalie

All around great!

Partner

6/10

Pleasant

15 Mar 2026

Wayne

Included breakfast was a pastry, juice and a coffee. Nothing like the continental breakfast found at most hotels. They have bacon and egg sandwiches for an extra cost, but they are even more expensive than McDonalds. Unclear what time the pool opens, time on the sign is a couple hours earlier than the actual time in the morning. Pool furniture is a couple seasons past replacing on some pieces, but they are a good source of nesting material. Room was comfortable and housekeeping staff helpful with clean towels.

Partner

10/10

Exceptional

15 Mar 2026

Matt

Clean room, well maintained. Front desk guy was great!

Friends_and_family Family

6/10

Pleasant

13 Mar 2026

Kathleen

No comment

10/10

Exceptional

08 Mar 2026

Karl

Room was clean and bed was comfy. Breakfast is super pricey

Family_with_children

6/10

Pleasant

08 Mar 2026

Emma

Friendly staff, however rooms felt cramped. Pool-facing room was loud at night (pool open until 11 PM). Little staff intervention…would request room that is not nearby the pool. Overall, just ok…

Partner

10/10

Exceptional

03 Mar 2026

Andrew

Comfortable

4/10

Poor

28 Feb 2026

Jon

The room was odd. There were no drawers anywhere. Toilet and shower drains were slow. Amenities not upscale. Food/snacks were poor and very expensive

Partner

8/10

Excellent

28 Feb 2026

Efrain

Very clean, comfortable room. Quiet area and easy access to main road. Very comfortable bed. Would stay again.

10/10

Exceptional

25 Feb 2026

William

Clean room and pool area. Great staff! Very accommodating and friendly!

10/10

Exceptional

19 Feb 2026

Aaron

Wonderful all around

Self

6/10

Pleasant

16 Feb 2026

Faith

Shower stall leaked water all over the floor. Unless you run the AC/Heater all night, you hear everything. TV channel selection is horrible. It was decent but definitely not worth the prices I paid per night.

Leisure Self

6/10

Pleasant

15 Feb 2026

JACK

YES

Business Partner

10/10

Exceptional

12 Feb 2026

Paula

comfortable

8/10

Excellent

09 Feb 2026

James

The room was very clean. It was pleasant and quiet.

Self

8/10

Excellent

09 Feb 2026

Bernadette

Mattresses were horrible. Electrical outlet loose from the wall. Very quiet , beautiful courtyard.

4/10

Poor

06 Feb 2026

Sue Ann

Too much money for one night stay, tub drain was not draining, no offer of continental breakfast even though reservation on Expedia offered to choice

Leisure Family

8/10

Excellent

04 Feb 2026

Vicki

Clean room with amenities. Elevator that worked. Didn’t eat there. Plenty of parking. Quiet. Friendly staff. Next to Mayo Hospital in Scottsdale. No Hallmark movie channels.

8/10

Excellent

02 Feb 2026

Terry

Front desk lady had no personality. Room was good. Phone and clock did not work. Shower needs work. Bad chalking, shower curtain was to short, and the shower had more water coming out of the faucet than the head.

Self