Name: Leo Express Hotel
Address: 65 Jalan Sungai Besi, Kuala Lumpur, 57100, MY

2/10

Poor

10 Mar 2025

Chee Seng James

Hotel is really rundown. Very noisy as it’s next to highway. Sheets were stained

Friends_and_family Family

2/10

Poor

28 Dec 2023

ESTHER

NO HAVE NEXT TIME

6/10

Pleasant

21 Dec 2023

Lei

No wifi on the first night. Location is close to highway and it is very noisy because of the traffic. TV wasn't working.

Leisure Family

4/10

Poor

09 Oct 2022

Kan Kai

a lot of mosquitos

4/10

Poor

04 Jan 2020

Verified traveler

Furniture is old. Wi-Fi connection poor. No shampoo provided.
Breakfast only 7 type variety daily.

Friends_and_family Family

10/10

Exceptional

17 Dec 2019

Mohd Fuad Nafis

HOTEL BEST

best gila!

Friends_and_family Family

8/10

Excellent

27 Nov 2019

ejazhry

no komen...

Business_and_leisure Family_with_children

4/10

Poor

27 Oct 2019

John yong

Not too clean

The towel n bed sheet have stains

Friends_and_family Family

6/10

Pleasant

20 May 2019

Akila

bidding shover was broken.
found some women hair in the bed
not clean

Leisure Friends

4/10

Poor

05 Nov 2018

Verified traveler

The hotel is located near a major roundabout ... noisy and dirty.

6/10

Pleasant

12 Aug 2018

Shaun

LEO EXPRESS HOTEL

My overall experience was OK I guess. Only this was the air conditioning was atrocious & the floor in my room was sticky. They should have provided loafers. Even when I asked for towel they actually CHARGED!
Seriously??? But in any other ways it was fine. Would still recommend to anyone.

4/10

Poor

05 Jul 2018

Verified traveler

Okay, there was always a lot of smoke in the air and the bed was stiff

8/10

Excellent

20 May 2018

Verified traveler

Good experience the city

It is a budget hotel. For that price, consider value for money.

2/10

Poor

02 May 2018

nurul khairiyah

Bad stay ever

Very bad...room dirty, hair on the floor, breakfast not delicious..

Partner

2/10

Poor

22 Apr 2018

Shanita

It was a horrible building.

It was a horrible building. The staff were very rude. On 3 occasions we did not get towels as they said they 'ran out'. The blanket was dirty. Same food every morning for breakfast. There was a charge for everything e.g another blanket or towel (we did not get anyway.

6/10

Pleasant

11 Feb 2018

Kok Puay

Housekeeping

11am informed counter to clean room..returned at 8.30pm and room was not clean, nothing was replenished..bath towers were very old and thin in material..hope to see improvement the next visit

2/10

Poor

20 Jan 2018

Verified traveler

Bath towls off white and no biger then tea towls

Management none existent, rooms filthy with stained walls badly maintained with lots of things broken or missing beware of the Cattel handel never seen handle gets burning hot after leaving it for few minuts, take plenty of bug sprays my wife was biting sevagley one night breakfast eggs are fried before 7 am for ten. to sumus up, lucky for animal's for been forbidden from staying there.

Partner

4/10

Poor

03 Dec 2017

Verified traveler

not satisfied

the staff at reception was very rude towards customers and the room was not neat and clean. Moreover, the snacks provided in the room were not stated as to be paid earlier / noticed clearly. They failed to maintain a good service. Disappointed. We were waiting to check in more than an hour.

10/10

Exceptional

24 Nov 2017

Verified traveler

good 👍 staff ok , facilities must little bits upgrades . overall its ok and save budject 👍

6/10

Pleasant

19 Nov 2017

K M

Not so good

Family

4/10

Poor

30 Oct 2017

andrew

do not leave anything in room

We arrived at almost midnight on Friday only to find no kettle in our room, I had to get one from reception. On the Saturday we went into KL and at lunch I realized that I had left my passport in my room so went back and at 2,pm my room had not been cleaned but somebody had been in my room and my passport was not where I knew I had left it.
Within 2 minutes of me entering the room a cleaner appeared waving my passport demanding money to return it, she told my wife who is Indonesian and speaks Malay that she found it in the lift this was not true.
One question is how did she know it was my passport because it is 9 years old and now I have a full beard so not instantly recognizable and I was not the only white person staying there.
I had to give her 50 Ringgit [$12 US - £10] not a fortune I admit but there is a principle here. However I accept there is a warning on the door about leaving things in the room, I accept I made a mistake and I didn't go to the Police to simply waste hours for nothing to happen.

As for the room it was acceptably clean not spotless and areas behind doors and behind the sink pedestal in the bathroom are not clean. The bathroom sink is not fixed to the wall and the sink rocks on the pedestal, I booked 2 rooms and both bathroom sinks were the same.

The TV was terrible unwatchable with lines across the screen

Family

2/10

Poor

24 Oct 2017

Yong

Worst hotel I ever visit.

The photographs cannot be trusted, this hotel is nothing better than a backpacker hostel.
Location:-
Although it is walking distance to Pudu Station, but I don't advice to walk at night because the roads are dark and there are nightspot around. Bus stops are far, luckily can use Grab or Uber.
Service:-
They will request RM50 deposit during check in, only one key card will be issue, extra card require to pay a deposit of RM20 each. Hair dryer only upon request (deposit RM20). Breakfast is nothing better than normal fried rice or noodle selling by road side hawkers.
Environment:-
Bad smoking smell everywhere(from lift to room). Bath towels, pillows and bed sheet are smelly and yellow stain, floor are sticky, spiderweb at the ceiling on top of the bed (refer to photo attached).

Anyway I will not pick this hotel in future.

Family

6/10

Pleasant

07 Oct 2017

kutty swiss

I think good hotel but cleaning very badly

Only this hotel staff friendly but cleaning very bad and city view quickly

6/10

Pleasant

28 Sep 2017

don

Small and affordable hotel

''Twas generally a good place to stay. Nothing special but the staff were quite friendly.

8/10

Excellent

13 Sep 2017

don

a small and cheap hotel, fit for budget travellers

Hotel is quite far from the City, but clean and safe. Fit for budget travelers.

6/10

Pleasant

14 Aug 2017

HotelHopper

Don't trust the room pictures

Good reliable WIFI but cleanliness is questionable. They gave me dirty towel and blanket was stained. Toilet room cannot be unlocked so please check first before you close the door.

8/10

Excellent

01 Aug 2017

Chien Siang

Nice place

Clean n comfort

Partner

4/10

Poor

21 Jun 2017

Li Ming

the reviews are over rated

When we step in the room immediately there have dirty footprints on the floors, and we request front desk change a new room. We manage to get a cleanest room, but when we go to sleep and turn off the light only realized the suite was broken. They has sent a Technician to teach us climb up to the table and find the breaker control panel to turn off one of the switch in order to shut off light , what a terrible service !!!

Partner

10/10

Exceptional

21 Mar 2017

K

Not first time staying here. Affordable & clean hotel.

2/10

Poor

28 Feb 2017

Akshay

Won't recommend

The location is the only good thing about this hotel. It's quite close to the city center.
The hotel says they have free parking but it was full and they made no effort to help us find another parking spot. The bed sheet had cigarette butt holes. I will definitely not trust the food at this place.

6/10

Pleasant

06 Jan 2017

Efron

Ummmp

when i first time saw the hotel room picture, i guess it was a beautiful room , but when i arrived and i see my room, its like hmmm ok , just ok .. its just near to the old town not the new town .. about the noisy , i can accpt that .. abot the breakfast??? OMG , dude? just like that? the mee goreng its just mee without any vegetable on it? or meat/ chicken .. its just empty , just mee thts all .. the nasi goreng also empty like mee , they just put egg .. the taste was really bad , in bahasa melayu we call that 'Tak Sedap' .. the staff not friendly , i park my car after i arrived at 2am , the staff chinese guy come to me , show me the parking and i say thank u, and smile at him but he didnt rply back , i dnt knw myb he tired or sleepy ..

8/10

Excellent

02 Jan 2017

Verified traveler

Perfect Budget hotel

The stay was neat. small room. but neat. The location again was fantastic.. out of the city, yet walkable to the local food joints and stores!

Family

2/10

Poor

27 Dec 2016

franky

Tricky photos

We spent in the hotel 6 nights, and we expected that it was good, but the reality was different, small and dark rooms, really hot inside even if you use the aircon, small windows that you didn't have view outside, we had to change the room because we could not leave the luggage inside.
To change the room we paid 50 per night to another roon which it was a bit bigger, but it was not enough. About the breakfast and staff , everything was alright, no problem and kind as well

8/10

Excellent

20 Dec 2016

Farra

Nice hotel

Everything was just nice. Reasonable with the price, and the staff were nice too. Recomended to all

4/10

Poor

08 Dec 2016

Markus Tangen

Bad experience at Leo Hotel

When we arrived late the night of our check-in our room was not clean at all. It was hair in the bed, on the bathroom floor and it stank of smoke. Not a pleasent experience.

Partner

2/10

Poor

18 Nov 2016

Dahlia

Too small room and the rooms are not clean not even it should have any star ratings

Partner

4/10

Poor

01 Nov 2016

Muhammad

Free breakfast

rooms not that clean, despite new lift-case. Free parking, free wifi. Television was terrible.

Family

6/10

Pleasant

16 Oct 2016

boon kiat

second visit

my second visit to the hotel, overall the stay was pleasant. However, disappointed with the wifi this time round. 3/4 of my stay at the hotel, the wifi is not working eventhough my phone shows strong wifi connection. With the limited TV channels, I have no choice but to use my prepaid mobile data for web surfing and videos. No other complains considering the amount paid for the hotel.

6/10

Pleasant

04 Oct 2016

boon kiat

Convenient location

The location is great for clubs. Sufficient parking lots for drivers. Cleanliness of the rm is not that great (dead roach and dirty mat).
Worth the price you pay.

Partner

2/10

Poor

27 Sep 2016

Tan

Very bad

I checked in, go to my room, and realised there are alot of hair everywhere, smell is not so good, toilet sink is stuck, toilet bowl is leaking, and i don't think they changed the sheets at all.

Then i go down to lobby to request for a room change, they said no more rooms, but will find someone to rectify my problem. 20 minutes of wait later, they told me my room is ready and they are sorry, and if i want to complain i can complain in hotels.com. It's like they don't care at all.

I go into my room, the sheets are still the same, they just made it neat again, toilet sink was still stuck but better, toilet bowl leak they can't do anything as usual, smell still bad.

All through the night, there are sounds of people shouting, and vomiting. Not a comfortable stay at all. I wouldn't come back here.

Partner

6/10

Pleasant

27 Sep 2016

Azrie

Strategically located outskirt of town

You won't be having a pleasant sleep as it is close to busy roads even at night. But it's a nice place to stay.

8/10

Excellent

22 Aug 2016

Verified traveler

Comfortable stay

Family

6/10

Pleasant

11 Aug 2016

Alan

Generally ok...but problem with super deluxe room as the electricity keep on triping (on and off). Forced to changed to 2 standard rooms as replacement.

2/10

Poor

15 Jul 2016

Verified traveler

Horrid.

The room was on Ok condition. We had requested for pure veg breakfast not provided.bed had cut nails on it, washroom tap was broken and sink was blocked. Toilet seat broken.

Family

6/10

Pleasant

14 Apr 2016

Bou

the room side is good but can not sleep at night coz my room is close to highway road . Breakfast always same for 3days stayed.

Family

8/10

Excellent

23 Mar 2016

Verified traveler

OK

The room was clean and the staff were respectful and supportive. The location of the hotel was good since there were a few points of interest nearby and couple of clinics and pharmacies around the hotel although the hotel is not placed in the popular KLCC (It's a 15-20min taxi ride till there). The noise from the street was almost loud in the room as if the windows were open. It's a good hotel for a reasonable price, I'd recommend it.

8/10

Excellent

19 Mar 2016

Chant

a great place to stay.

Got great breakfast and parking. Value for money

Family

2/10

Poor

23 Feb 2016

hotel.com guest

bad very bad!!

really bad service.so worst!! i book room with breakfast but the girl at fron desk say no breakfast.i ask to make up my room so many time and the girls says ok but till night the cleaner doesnt come to make up my room..the towel also smell bad like not wash..i was stay for 3 night n so noisy because they put me near to cleaner room....the prices is not bad but the quality of service is so worst!!

4/10

Poor

04 Feb 2016

Verified traveler

Disappointment!!

my previous stay at your hotel are quite satisfied that's why I keep on coming back again, but this time it really disappoint me cause LEO EXPRESS cleanliness really had degraded!! Please check your bed sheet, towel, quilt, and others fabric items before you pass your room to your client!! cause I often find blood on it. And Please clean your room well, I find someplace even have dust!!!! and the toilet have dirt stick on it!!!!

the only good part I felt is the services that passed by your staff cause they are willing to help me change the room and clean the place which are dirty and change the towel which have blood on it.

Partner

4/10

Poor

03 Jan 2016

narayan b

Despite a new building, overall rating is 3/10.

We were very much inconvenienced by the noise coming from vehicles on Seremban Highway as the room was facing towards this highway. Breakfast was useless in terms of quality and variety. Telephone connection outside the hotel was not caught off despite our willingness to pay for outside call. Most of the staff had no interest in serving guests, but only to fulfill their daily attendance for salary. We could hardly get the necessary information on travel and tour.

Family

8/10

Excellent

17 Dec 2015

Asha

My Stay at Leo Hotel

We stayed for 2 nights. Leo Hotel was good. But I didn't like the breakfast arrangement. As I suggest, there can improvement in breakfast like put a buffet style with local food, like nasi lemak, mee hoon n etc.

Family

6/10

Pleasant

16 Dec 2015

wan mohd shukri

far from town.

Family

6/10

Pleasant

14 Oct 2015

Syah

Ok

Partner

6/10

Pleasant

16 Sep 2015

Marcelo

Basic hotel in KL

Stayed two nights. The hotel faces an expressway so it can get quite noisy. Just in case bring some earplugs to sleep better. Breakfast is quite basic. There is a small mini mart next to the lobby. Staff is friendly, just be patient. Do not expect too much, for the price the hotel is a good bet for someone travelling on a budget.

Family

8/10

Excellent

28 Aug 2015

Debbie

Good stay

Stayed here beginning July 2015 for 3 nights in a Superior Room. Small Malayan breakfast, always cold, but the microwaved it for us. The hotel is located on a very busy road. The two big double beds were comfy. Wifi worked really well. TV worked well and had English channels/movies. Room was clean and relaxing. There was traffic noise coming through the bathroom but not a big problem. The lift and corridor always had strong cigarette smell. Will stay there again.

Family

6/10

Pleasant

04 Aug 2015

lydia

Too close to highway..can't sleep at night due to traffic noise..the hotel condition is not bad..

Family

8/10

Excellent

10 Jun 2015

POOI HING

Fully recommended hotel for short trip stay

Our first time staying and beyond our expectation.

Excellent!

Family

6/10

Pleasant

06 Jun 2015

DAVID

Decent

Not a bad hotel, but be prepared to travel, no restaurants nearby. Actually not much of anything nearby. The train station is about 700-800m (nearly 900 yards) and the neighbourhood is in poor condition

Partner

6/10

Pleasant

28 May 2015

Verified traveler

Nice Stay

The hotel condition was average. Free parking available. The breakfast was simple. Overall, it was a nice stay.

Family

6/10

Pleasant

26 May 2015

Hazwan Hakim

Pleasant Stay

The hotel condition was average.
Pros: Good wifi connection, spacious room, free parking
Cons: Simple breakfast (the taste is average and late top up)

Family

8/10

Excellent

04 May 2015

SHIJI

Value for money

The hotel is very good staffs are very friendly. I forget my passport in the room they kept it safely and gave back to me. The hotel is located in a good location near to the metro could reach easily. I enjoyed the stay

8/10

Excellent

28 Mar 2015

foo

value of money...

room is good and clean enough but quite noisy because of its location. it is near to market at Jalan Pudu, where you can get electronic stuff with cheap price!!

Family

6/10

Pleasant

25 Feb 2015

Verified traveler

Price ok, but far from lrt

Not near to the lrt station and better not to choose windowed room if you dont want wake up middle of night cause of the traffic noise.

6/10

Pleasant

11 Jan 2015

Verified traveler

nice Hotel facilities, condition

nice Hotel facilities, condition.nice Hotel facilities, condition.nice Hotel facilities, condition.

10/10

Exceptional

29 Dec 2014

brendz55

Satisfied Customer

From arrival to departure we cherish every moment of the stay! Received an excellent service more than expected! Enjoyed the stay!

6/10

Pleasant

03 Nov 2014

Jean

There's better and there's worse...

Located in Pudu - the nearest LRT is about a 9 minute walk away. The surrounding area doesn't offer much (including the Fraser Business Park which to get to is like taking your life into your own hands), so if you want to enjoy KL properly you will need to travel. The room was basic & offered the usual complimentary items such as soap, shampoo, water, toothbrush, shower cap, disposable razor, slippers and tea/coffee making facilities. There are no guest services like a spa/pool/etc so if this is what you require in a hotel, look elsewhere. They do offer a laundry service & minibar items to purchase. Although I was happy with the living space (albeit, a little noisy from the corridors), the bathroom needs a bit of love. Simple things like toilet roll holders & shower caddy/holders are not fitted. The room allocated had no natural light (i.e. no window to view the outside world) but there is no vent in the bathroom, so the perfect breeding ground for mould. The shower curtain should be thrown away & a bit of bleach used in the grouting. There's no in-room safe however you can utilise the deposit boxes at the reception desk. The room rate also covered breakfast, which is good value for money. The WiFi connectivity was better than most of the expensive hotels in KL - a nice surprise. The check-in process & the customer service I received from Kenny was excellent. He is an absolute star and a real asset to the hotel.

6/10

Pleasant

06 Aug 2014

M

Noisy and a bit unclean

Possibly the noisiest hotel in KL, sitting right above a huge roundabout and motorway. Floors dirty with long hairs all over, towels a bit grubby and shower mat filthy.
Staff were really nice and friendly, really knowledgeable about the city.

6/10

Pleasant

24 Jun 2014

Verified traveler

Budget Stay

Breakfast only start at 7.30am. Should be started earlier at least on 7.00am

8/10

Excellent

24 Jun 2014

Philip Ang

Breakfast Meal

Breakfast Meal provided rather a bit lower than normal grade to me @ a 3 star hotel. Should had more varieties of food provided differently on different days.

6/10

Pleasant

22 Jun 2014

Verified traveler

Budget Stay

Breakfast only start from 7.30am.

6/10

Pleasant

06 Apr 2014

Kevin

frustrating

This is a good location in relation to taxi access to/from airport and 10 mins walk to Pudu Station. Traffic noise is terrible. Breakfast had great variety of hot food, all cold, no attempt at heating. No tea, no juice, only butter to put on toast. Desk staff were helpful, but barely spoke English, compared to other places we stayed.

2/10

Poor

13 Jan 2014

Verified traveler

Horribly noisy experience

Hotel and room condition is good for its price range and has a very small open air car park. Pillows provided in room were too soft, lack support and uncomfortable. Breakfast quality and variety is better left unmentioned. In fact, it would be better for the hotel not to offer any and to reduce the room rates instead. Service staff's attitude was average. I stayed in a standard room. My main grouse is that the standard room (I was told by the hotel staff that all standard rooms) faces the main traffic intersection (roundabout, major highway flyovers) which generated a hellish amount of noise especially at night. My room located on level 4 which was the highest was less than 30 m away from the highways and the soundproofing of the room was horrible. There were constant flow of traffic and it is impossible to get to sleep. I spoke to the hotel staff for a change of room but was told to pay a premium to upgrade to a deluxe room. This is my worst experience I had staying in a hotel. If you are not a light sleeper or do not have an acute sense of hearing, maybe this would work for you. Given the location of the hotel, I am unsure whether the Deluxe room would offer you a night of peaceful rest too. I am never going back to this hotel despite the attractive rates. Even a dose of sleeping pills may not work given the hellish traffic noise one could hear fron the room.

Family

8/10

Excellent

05 Jan 2014

kris

Great value for money

Cheap and friendly. Close to main attractions though you need to catch a taxi (which are cheap). Close to major highway, bit noisy but is very cheap and cheerful. Satisfactory breakfast but helpful staff.

Partner

8/10

Excellent

01 Jan 2014

Neesha

Perfect!

I spent 8 days at this hotel with my husband and child. We were very happy with our stay, the room was clean and the hotel is in good condition, nice reception area. Also it is conveniently placed 10 mins away from all the popular malls. I'll definitely be back!

6/10

Pleasant

28 Dec 2013

Johnny

reasonable performance at low cost

The room is clean and the service of staff is good. There's a restaurant just under the hotel and so it's easy to find things to eat. It takes 5 minutes by taxi to Bukit Bintang.

But this hotel is not as deluxe as what you saw in the pictures provided by the hotel.