Name: Marriott Trumbull Shelton
Address: 180 Hawley Ln, Trumbull, 06611, US

2/10

Poor

06 Aug 2026

joi

This was a dump
It truly should be condemned and never put humans in this property
From no pillows as requested no towels and understaffed!!!!
The Elevators were out and toilet overflowing all in less than 15 hours it was truly awful …

8/10

Excellent

05 Aug 2026

Elisandra

Nice location !

10/10

Exceptional

04 Aug 2026

Allison

The rooms were incredibly clean and very large. The staff (all the staff) were amazing. Will be staying there again.

6/10

Pleasant

03 Aug 2026

john

This Trumbull Marriott is starting to shows signs of a fall from grace. There is a certain demographic using this hotel that is slowly bringing down the quality of life at this hotel.

The hotel may also want to assign a pool attendant. An mother brought in a practical newborn with what might've been a diaper. Low and behold, one of my kids noticed poop at the bottom of the pool so my kids exited the pool immediately.

The experience is disgusting, and the demographic overtaking this hotel has zero manners or class and they're good at ruining a good thing.

10/10

Exceptional

02 Aug 2026

Genivieve

I loved my stay bar down stairs amazing. The staff was very helpfull although many restaurants and bars close there kitchen earlier so keep that in mind . Would definitely be back

10/10

Exceptional

01 Aug 2026

Othman

Clean place for relax with delicious breakfast in extraordinaire restaurant and professional staf really nice trip specially pool swimming still open until 10 pm

6/10

Pleasant

29 Jul 2026

Scott

It's an older hotel and very dated. The hallway and elevator carpets were worn out and stained. The rooms were clean, but dated. The food at the bar was not very good. I had the breakfast buffet it also left a lot to be desired.

10/10

Exceptional

29 Jul 2026

JIN BING

grea

8/10

Excellent

29 Jul 2026

Stacey

The property was a little hard to find but conveniently located near a strip mall.

10/10

Exceptional

28 Jul 2026

Heather

The hotel is very nice. The rooms are clean and the staff is amazing.

10/10

Exceptional

28 Jul 2026

Veronica

Staff was great

6/10

Pleasant

26 Jul 2026

Randy

Staff were nice and the room was mid level clean.

2/10

Poor

26 Jul 2026

Justin

Okay hotel needs some work

4/10

Poor

26 Jul 2026

Melissa

The front desk staff member charged my card the full amount when I paid through Expedia and said they would \"fix\" it, they never did. The room was musty smelling, it had a wet mothball smell in the closet and I couldn't hang my clothing, and the carpet felt damp wherever you walked. There is mold in this room because I couldn't breathe well. There is no proper vent in the bathroom and no conditioner in the bathroom shower container- it definitely wasn't checked by housekeeping prior to arrival. Outdated yellow lighting and decor. Out of the 3 elevators only 1 worked for all floors for guests and staff to use.
Not impressed with this stay.

10/10

Exceptional

25 Jul 2026

Jennifer

Comfortable bed, helpful staff, always a good stay when I come for a convention each year.

8/10

Excellent

24 Jul 2026

Jacqueline

All good! 3 night stay! Comfortable bed and room.

10/10

Exceptional

24 Jul 2026

Ed

Great time staying at your hotel. We would definitely stay there again.

2/10

Poor

22 Jul 2026

dannie

Our stay was extremely disappointing and far below the standard we expect from Marriott. The room was outdated, had a strong musty smell, and the hotel appeared run-down. Of the three elevators, only one worked, resulting in long waits throughout our stay.

We were also concerned about cleanliness. The bed linens did not appear to have been properly cleaned, as we both woke up with itchy skin after the first night. The bathroom soap also had an unpleasant odor.

The worst issue occurred on our second night when the entire floor smelled heavily of marijuana. The odor came through the bathroom vent and under our door, causing my wife's allergies to flare up and forcing her to take medication. The only solution offered was moving us to another room.

What concerned me most was a receptionist's response. They suggested I should bring an air freshener for the marijuana smell or that the hotel should invest in one. Shortly after we complained, the hallway was sprayed with air freshener, giving the impression that staff were trying to mask the odor rather than address the source. Our concerns were repeatedly downplayed, and no apology or compensation was offered.

Overall, this was one of the worst Marriott stays we've experienced. The outdated facilities, cleanliness concerns, broken elevators, and poor handling of a serious issue do not reflect the Marriott brand.

10/10

Exceptional

21 Jul 2026

Magaly

Great front desk employees, the breakfast was good and the employees, thanks

Partner

10/10

Exceptional

20 Jul 2026

Tenaj

I forget the ladies name who helped me check in, but she went above and beyond for me when she saw I had 2 bookings for the same night instead of 1. Instead of having me call people, she did a few calls and handled it for me and I greatly appreciated that!

Friends

2/10

Poor

19 Jul 2026

Monica

Hotel needs upgrading in everything; the AC doesn’t work at all times, breakfast was dry and bland, only one elevator worked out of three, the bed was so old it sunk in the middle. The only good thing was the staff.

Partner

6/10

Pleasant

19 Jul 2026

Douglas

I stayed at this hotel back in the 1990s several times. The last time before this visit was in 2001. I used to consider this an upper scale hotel. But it has become run down and shabby in appearance. It seems that very little effort is being made to maintain this property. Attention to little things are being ignored or missed: loose fixtures, evidence of wear and tear that are not being addressed. We had a room with a king bed, but the blanket was clearly not made for a bed that large. Non functioning elevators. The one operable elevator was slow, loud, and seemed unsafe.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Jeanmarie

Very good restaurant and staff.

Partner

8/10

Excellent

16 Jul 2026

Xaxia

One of the pools the water was green pool needs a cleaning

6/10

Pleasant

15 Jul 2026

Kenneth Mark

Mattress was. Lumpy,ac noisy

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Carlos

Was real slow chekin, to many people on line

Friends_and_family Family

4/10

Poor

14 Jul 2026

Brenda

Both pools were filthy, yellow-greenish water, the rooms, carpets, curtains, doors, colors, all outdated. Door locks don’t work, carpet stains, tub stains, average food. Do not recommend.

Family

6/10

Pleasant

14 Jul 2026

Dilcia

Es un hotel grande espacioso ideal para reuniones o eventos, parte del personal fueron atentos, el hotel tiene en general instalaciones muy viejas pero todo funciona bien.tienen parqueo muy grande y no hay cargo extra por dejar tienen carro allí además de ser un lugar muy seguro y bien ubicado.

Family_with_children

6/10

Pleasant

14 Jul 2026

Marino Alfonso

Staff was amazing.

Friends

8/10

Excellent

13 Jul 2026

Henry

Good
Staff was very attentive. Checking experience was great. Checkout experience was great.

Not so great
It’s an older hotel. It was clean but my room did smell like cigarettes. It bothered me but not my wife so other people might not notice. There were little things like rust on the door frame and scratches on the desk. Not enough to detract from the room but noticeable.

Partner

10/10

Exceptional

13 Jul 2026

Jemimah

Location was great.

Friends

2/10

Poor

12 Jul 2026

Dennis

ONLY ONE of THREE elevators worked the whole stay.
Breakfast at $20.00 a person,self serve like a travel lodge,the \"servers\" the only thing they did was to present the bill! Cold waffles, Bacon so hard it wedged into my teeth .
The in room coffee maker did not work, roughly patched tile in the bathroom, marks on the pain n the door showed the evidence that the door was painted and closed on the wet paint. The vent in the bathroom was rusty.
in general the property was poorly run and maintained .

Family

8/10

Excellent

12 Jul 2026

Lygia

My complaints of my stay is that the curtains didn't close and all the light came through in the morning. The other is that you can hear the doors slam shut from other rooms and the chatter in the hallways. Also the fridge in the room didn't seem to be working, wasn't cold.

Partner

4/10

Poor

11 Jul 2026

Karen

The whole place was so run down and not updated in years. The staff did their best though.

8/10

Excellent

10 Jul 2026

Maria

Bar was nice. Did not eat breakfast arrove 20 minutes late. Room was nice and clean. Safe was not working but maintenance was called and problem was resolved quickly.

Partner

2/10

Poor

09 Jul 2026

Nadine

Nothing to inquire about this hotel . Thumbs down !!!!! nothing was cleaned . Elevator didn’t work, both pools disgusting & very very dirty. The rooms had mildew smell, & our AC in the first room was leaking & the rug was soaking wet. Uck!!!! So was switched at 10:30pm to another room but I was not comfortable at all. I will never never stay there again !!! It needs major major maintenance!!! The pictures that the hotel
Posted was not the look of the hotel at all.

Family

10/10

Exceptional

09 Jul 2026

Maria

Staff friendly and helpful. Clean room . I

Family_with_children

10/10

Exceptional

08 Jul 2026

Verified traveler

Clean room, friendly staff, breakfast, walking distance to stores,

Self

10/10

Exceptional

05 Jul 2026

Maria

Did not use

Partner

2/10

Poor

05 Jul 2026

Erika

Pool is disgusting indoor and outdoor! Does not look anything like pictures online ! Red carpet is terrible and stinks. Resturant is nice but the rest terrible !

4/10

Poor

02 Jul 2026

Stephanie

This hotel caters to people with 6 figure salaries only. You literally have to use your room key to get off the elevator on the 4 and 5 floors. My 168.00/night room didn't qualify for that kind of treatment. The carpeting is old and disgusting. The house keeper on the 3rd floor is rude. I did not feel welcome or comfortable at this hotel at all and would never stay here again. The Marriott in Southington was much more preferable, but unfortunately I needed to be closer to my friend who was having a mastectomy. The guests staying on the 4th and 05th floors were much nicer than the staff. The only exceptions, were the lovely staff in the restaurant in the morning. They were always pleasant and greeted everyone with a smile and a kind word every morning.

Self

10/10

Exceptional

02 Jul 2026

Cynthia

The Marriott is such a pretty little hotel out of the way in a nice location in Trumbull, CT. The rooms are very clean with comfy beds. The hotel itself is so nice with many comfy seating areas everywhere, gorgeous massive fireplace in lobby and a nice restaurant called Parallel Post, which has a yummy, albeit small menu. We had lunch and my chicken sandwich and fries were truly delish. Best chicken I have had in quite a while actually. My husband had the best burger he has had in a heel and he is a foodie, so that is saying a lot! The service was great and they do not rush you at all. I appreciate that check out is at noon, also, there is always plenty of parking. I will visit again and get another king room. It was fabulous!

Partner

10/10

Exceptional

30 Jun 2026

Amanda

Everything was great

8/10

Excellent

28 Jun 2026

khary

Good experience

Self

8/10

Excellent

28 Jun 2026

Yvonne

Staff was friendly and accommodating. We needed some help with the tub draining and it was taken care of very quickly. Thanks for a nice stay.

Partner

4/10

Poor

25 Jun 2026

Harold

Extremely dated.

10/10

Exceptional

22 Jun 2026

john

This hotel has a standard of consistency, amenities, good staff and restaurants and I think they continue to do a great job.

Family_with_children

4/10

Poor

21 Jun 2026

Cherena

Hotel stunk from walking in, room was awful, smelled bad, ceiling looked terrible , bathroom walls had cracks… looked like an old run down building

Family_with_children

8/10

Excellent

19 Jun 2026

Deborah

Staff incredible. Got stuck in elevator. The next day only 1 out of 3 were even functioning. Indoor pool GREEN. Weedy outside. Very soft beds for sleeping. Great breakfast buffet, but pricey. Yummy dinner options! Again, no better staff around, just please, please fix your elevators!!! .

Family

8/10

Excellent

19 Jun 2026

Jeanne

Every staff member we encountered was friendly and helpful—really appreciated that!

Partner

4/10

Poor

17 Jun 2026

Alexander

Breakfast was okay.

The \"Concierge Lounge\" had a broken coffee machine, apples, and bananas. That's it.

10/10

Exceptional

15 Jun 2026

Jacques

I would definitely go back

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Suzanne

Had a great stay at this Marriott. The staff were super helpful and friendly. Well maintained hotel. Breakfast in the morning was very good. My daughter loved both the indoor pool and the outdoor pool. She had a blast. Only thing missing was a hot tub. That would have been great. Would definitely stay here again.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Devin

Room was very clean, staff was helpful at check in

Family_with_children

6/10

Pleasant

26 May 2026

Ashley

Pros:
- close to office I was traveling for
- comfortable bed
- not-feather pillows (feathers do not support my side-sleeping)
- small gym and cardio rooms
- space to work in room (desk)
- neat reading lights on the bed’s headboard

Cons:
- old property (looks worn; ceiling tile in closet coming down, carpet bunches in places)
- bathtub faucet sprays water out during shower (though I suppose the spray was nice for cleaning feet)
- no fan for the bathroom (I don’t like not having a fan on during a shower)
- room refrigerator did NOT work
- asked if fridge could be repaired, but it never was while I was there
- pool did not look clean enough to swim in (water looked yellow) [this is specific to the indoor pool; there is also an outdoor pool that I didn’t look at because it was too cold to swim outside]
- hot tub listed as amenity, but covered by wooden boards and obviously not available
- treadmills are older and squeak a lot during use
- breakfast is not included in room price (continental AYCE, but $20+ per person)

The price and distance are what I needed for the reason I was in the area, but I would not go out of my way to stay here again, despite the fact that this hotel was rated a little higher than others at a similar price. Not the worst hotel experience I’ve had, just too many cons to not give the other hotels a chance (and possibly pay a little more).

Self

6/10

Pleasant

25 May 2026

Marek

Excellent location near shopping center and BigY supermarket....near highway.

Friends

10/10

Exceptional

25 May 2026

Chris

Room was very clean, extra towels were provided

Self

8/10

Excellent

25 May 2026

Kathleen

It was fine. Overall the hotel itself could use some updating. Only 1/2 the elevators worked and were very slow. Staff was excellent and very accommodating!

Family_with_children

8/10

Excellent

22 May 2026

LaShena

Staff was nice and helpful. James, one of the members on staff was a great help!! Due to unexpected circumstances, travel became stressful for me. James helped sort out my reservations and helped put me to ease.Thank you!!

My only complaint is I felt some of the furniture chairs/couches had too many stains and should be cleaned or replaced.

Family_with_children

8/10

Excellent

19 May 2026

Carol

Food at the bar/restaurant was excellent bartenders were excellent amenities in the room one tube of body cream and check-in was delayed
But would stay there again

Friends

8/10

Excellent

18 May 2026

Stevan

We were allowed to check in early which was a lifesaver arriving in town for our son’s graduation house party that started at his college house at 2 pm. Place is tired, not gonna lie, but comfortable and available. They have Netflix, which was great!

Family

10/10

Exceptional

18 May 2026

Nicola

The room was clean and ready and breakfast was available early at 7 AM which helped us get on our way. The staff was extremely helpful and check-in and checkout was a breeze.

Family_with_children

6/10

Pleasant

17 May 2026

gabriela

Staff were friendly, bar is nice, and the location worked for us. Room was clean but shower had some hair and the shower head made noise. There is also plenty of parking and hotel is right off the freeway. Food is ok.

Family

10/10

Exceptional

16 May 2026

Kathleen

Great staff
Very friendly

2/10

Poor

15 May 2026

Navdeep Singh

Stayed for whole week and house keeping did not clean or change bedding once.
Disappointed

Self

6/10

Pleasant

15 May 2026

thomas

This place is super clean but needs a gut renovation. It hasn't been updated since the early 80's.

Partner

8/10

Excellent

13 May 2026

EDWARD

good

Self

10/10

Exceptional

12 May 2026

Elwood

The staff at the front desk were fantastic, all shifts. Very personable and professional! The bartenders were excellent, -
and personable. Great stay all around, and the rooms were clean, and the beds were comfortable.

10/10

Exceptional

11 May 2026

Deana

was clean and the restaurant and bar was very accommodating

6/10

Pleasant

11 May 2026

Brittany

Room clean. Awful parking lot

2/10

Poor

10 May 2026

Carolyn

This Marriot is run down. We were there for two nights and paid over $400 per night because it was graduation weekend. No iron in the room, called twice and never brought up, the pool was dirty, the hot tub was out of order. There were two proms that created a major parking problem both nights. I stay at Marriotts all the time and I will never stay at this Marriott again.

Family

8/10

Excellent

06 May 2026

Richard

Yes

Partner

10/10

Exceptional

05 May 2026

Shayla

Nice staff, good location. Plumbing sucked, and sheets for the bedding was not so good. Light sheets and no real fitted sheet.

2/10

Poor

01 May 2026

Serge

First I’m pay my hotel online I check in ask me for deposit I’m paying my deposit I never received my deposit back the elevator only one is working is very dangerous because to much request for elevator people supposed to get out quickly I don’t know what happened to Marriott what now the hotel need maintenance specific the elevator some people say they elevator broke Covid 19 2020

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Barbara

Very clean room, very comfortable bed even extra pillows. Had hair dryer, iron and ironing board . Restaurant and bar very nice, good food and drinks. Safe area, will stay again.

Family

10/10

Exceptional

29 Apr 2026

Jamie

We had a wonderful stay! The staff was exceptional—everyone was friendly, helpful, and readily available. However, it was noticeable that only one elevator was operational. For a large hotel, it would be more convenient to have the others working, as having just one can be frustrating during busy times.

Partner

10/10

Exceptional

27 Apr 2026

Asia

Great

8/10

Excellent

27 Apr 2026

Robin

Breakfast was good. Staff is great. Always enjoying staying here!

Partner

8/10

Excellent

27 Apr 2026

Mechelle

Yes, the breakfast was ok, but overpriced.

Family

2/10

Poor

23 Apr 2026

Asia

This hotel has tried to charge me 176.00$ and change on two different stays for a no show one on a day before I came and one on the day after I stayed the night. There was no sheets or blankets for the pull out bed the hot tub also hasn’t been working in forever and still they advertise it online and over the phone. My security deposit wasn’t released until two months later the first time and I’m still waiting for last trips deposit I’m so overwhelmed

Partner

2/10

Poor

17 Apr 2026

Tsachai

I arrived to this hotel with my sister and her two children ages 3 & 4.
When first entering the hotel, there is a strong mildew like odor. Its very unpleasant.

8/10

Excellent

15 Apr 2026

Julia

Bed get a bit lumpy and wasn’t all that comfortable. Overall room was clean. A few tiny ants in the bathroom but it didn’t bother me much.

Self

6/10

Pleasant

15 Apr 2026

Jonathan

Housekeeping only came twice in my 4 day stay. The second time they came only emptied the garbage

Self

4/10

Poor

13 Apr 2026

Corey

no hot tub. listing lied

Family_with_children

10/10

Exceptional

09 Apr 2026

Selena

Excellent stay. The food was good, the grounds were clean, and computers were available and working. The breakfast staff was attentive.

Self

2/10

Poor

09 Apr 2026

Keisha

Not safe! two men were given keys to my room and tried to come in. Not safe for women traveling

6/10

Pleasant

07 Apr 2026

Maureen

The room was eh at best… our mattress was coming apart, the sheets were too small for the mattress & didn’t fit, there were stains on the ill fitting bed skirts, there was no garbage pail in the room, only the bathroom, the wood flooring in the vanity area was water logged and sagging, the sink didn’t drain and the toilet ran constantly

Family_with_children

6/10

Pleasant

06 Apr 2026

Francis

The breakfast was $15 per person not included so chose to go to the diner up the road.

Partner

4/10

Poor

03 Apr 2026

Stephen

The property is old and run down. For example they had three elevators and two of them didn’t work. The room was pretty clean but the rest of the property was pretty old and not that clean.

Family

4/10

Poor

30 Mar 2026

Michele

When you walk in the front lobby, it smells like sewerage. The front desk people were nice. Restaurant and breakfast were good. Problems were they did not service our room, we had a queen sheet on a king bed and we asked them to change it because it popped off. The worse part was no hot tub and that is the only reason we stayed there. They blamed it on Expedia not changing it on their site. They said they would contact Expedia again. There were screaming young kids with no diapers in the pool. We had to leave it was so loud.

Family

8/10

Excellent

30 Mar 2026

Lisa and Donald

The staff was great. The room was good too.
The property is in need of updating. The lobby areas and halls have that old musty smell. The driveways in and out are in very poor condition.
The stay was adequate for the price.

Partner

6/10

Pleasant

29 Mar 2026

Teresa

When we arrived the whole building smelled like septic… our room was never cleaned for the 2 days we were there. We had to ask for additional towels. The only great thing was the front desk the staff, they were pleasant and accommodating. James was so professional and went above and beyond to make sure we were near another person in our party.

Friends

8/10

Excellent

29 Mar 2026

Rebecca

The room was clean and lovely and the entire hotel very nice which the exception of the pool which needs updating. Staff were all great!
Unfortunately much of the property had a very bad smell and 2 elevators were broken.

Partner

10/10

Exceptional

25 Mar 2026

Gregory

Idk

4/10

Poor

22 Mar 2026

Robert

The parking lot is all potholes. 2 of the 3 elevators don't work and the gym was falling apart and dirty.

8/10

Excellent

21 Mar 2026

Erin

We had a wonderful stay

Family_with_children

6/10

Pleasant

15 Mar 2026

Tammy

Pool was DISGUSTING and could not swim in it. Brown slime all over the filters and floors, human hair floating all over the pool. Green stuff staining the walls of the pool. And there was no hot tub and falsely advertised. The room was OK except the bathroom; there was black stains on the door and floors that a simple scrubbing with bleach could have removed. Was not worth $205 for the night.

Family

4/10

Poor

15 Mar 2026

Mark

No elevators working need to add some in other wing ? Rooms need updated design furniture

10/10

Exceptional

13 Mar 2026

David

Great customer service

6/10