Name: Courtyard New Haven Orange/Milford
Address: 136 Marsh Hill Rd, Orange, 06477, US

10/10

Exceptional

03 Aug 2026

Brooke

Great hotel

10/10

Exceptional

01 Aug 2026

Abigail

N/A

8/10

Excellent

27 Jul 2026

Michaella

No

8/10

Excellent

26 Jul 2026

Tameika

The room was clean and comfortable. I would have been nice have a tea kettle

Family

6/10

Pleasant

26 Jul 2026

Kristin

The room smelled. No vent for the bathroom might play a roll in it. The kitchen staff was the best part of my stay. We checked in at 10 pm right when they closed but still made us 2 burgers. Because we used Expedia to book they were not able to charge anything to our room. They said they couldn't even print us a receipt. Overall not the best experience and will not be going back.

8/10

Excellent

25 Jul 2026

John

Nice hotel. They placed me in a different room than what I reserved.
Overall I had a good experience.

10/10

Exceptional

23 Jul 2026

Hannah

Very friendly staff, nice room with unusual layout that has bed facing the windows

10/10

Exceptional

21 Jul 2026

Nickesha

good

Partner

6/10

Pleasant

15 Jul 2026

Jennifer L

The hotel was decent. It was clean, but it’s really outdated. It needs to be completely upgraded. There was a lot of parties being thrown throughout my stay. People were very, very loud staffed it decent to control it, but they really wasn’t trying to.

8/10

Excellent

14 Jul 2026

Nichelle

Attended 30th wedding celebration in banquet hall and it was hot the AC wasn’t working. People left early, went outside a lot it took away from the from the celebration and kept people from dancing. The age group were mostly of women experiencing hot flashes so this was very unfortunate. I don’t believe the hotel didn’t know of the problem in advance. The bedroom had plenty of AC. I hope the couple was reimbursed or otherwise compensated

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Devon

The hotel was beautiful. My main issue is the AC was broken in my room. The room was so hot I couldn't sleep 2 out of the 3 nights. But the staff was pleasant.

Self

10/10

Exceptional

13 Jul 2026

Jomo

Hotel was extremely clean.Staff is super friendly and accommodating. It seemed newly renovated which I love. Also the bar/restaurant in the lobby was also a nice touch with affordable menu items. Pool was located outside which was perfect for the hot summer months that kept the water temp nice when going for swim. I think the electronics in the rooms such as tv,microwave etc seemed a little dated. Other than that I’ll definitely stay again.

Family

4/10

Poor

12 Jul 2026

Alyssa

If you have a preference for a specific room, DO NOT STAY HERE. I traveled for 10 hours and paid in full upfront for a suite. I checked in at 5 PM, and was told that all the suites were given away already. I explained that I had already paid for it and it should be reserved. I booked it specifically because I knew I was traveling all day and needed to spread out and do work. The man at the front desk was very nice but he said yeah there’s only 6 of those and we have some weddings. I do not understand how what else is going on impacts my room that I already paid for.

He said his manager would call overnight to figure out the refund for the difference. I went down again in the morning and the woman at the front desk said she could find no note. She gave me a copy of the new bill but did not explain that I would be refunded the more than $100 difference. I asked when someone would be able to call and she said since her manager works overnight, he may not be in for a couple more days. This is unacceptable for a refund that is not my fault.

I travel to the city often and was planning on booking this hotel for my next day. Absolutely will not be doing that. On the plus side the pool is pretty nice and breakfast was delicious, but not worth the money. After looking online other reviews, this has happened with rooms for a lot of people. Front desk, woman blamed it on a new system, which is not the guest‘s fault. The fact that I left with no clue about my refund is unacceptable.

Self

10/10

Exceptional

11 Jul 2026

Ryan

The hotel was really nice. It is newly renovated and smells really nice, as the hotel I was previously at had multiple rooms that smelled of smoke.

10/10

Exceptional

10 Jul 2026

Mary Lynn

The rooms were clean and beautiful. It was a hot day so the pool was warm and welcoming. Enjoy my stay.

Partner

6/10

Pleasant

09 Jul 2026

gonca

I purchased a breakfast included package from Expedia but turned out there was only à la carte breakfast options, but the hotel could not see that was included for all 5 of us. Anyways they were able to resolve this and we could get one breakfast item and a drink. But on Sunday morning the kitchen was closed so we were left hungry with no other option. Really frustrating experience!

Family_with_children

8/10

Excellent

07 Jul 2026

Beverly

ENJOYED SITTING BESIDE THE POOL EVRYTHING WAS CLAEAN AND TIDY/RELAXING

Family

10/10

Exceptional

05 Jul 2026

naphavieng

I have no complaints. I booked the rooms for my guests and they loved the stay. They are already talking about next year, I guess this is going to be a yearly gathering for us now. 😆

4/10

Poor

05 Jul 2026

Theresa

This property does reputational harm to the Marriott name. Throughout, the hallway carpets were stained and the halls were malodorous. By 7:45 am, the breakfast staff were not yet on property to serve the 7am “complimentary” breakfast and the manager had not returned the phone call of front desk staff. The foldout bed frame sloped 20 degrees. Fortunately, the cleaning staff vacuum well and clean the bathrooms well. Ultimately, this hotel needs the carpet ripped out and have a reliable manager who recognizes that when the customer pays for a room and breakfast, they expect breakfast.

6/10

Pleasant

21 Jun 2026

Mark

Had a room next to the lobby 1st floor. Very noisy not just guests but staff also. Had issues with key to room not working 3 of the 4 days we stayed.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Fang

The stuff disabled the room keys to rush us out for a group booking of a conference. This has never happened at a Marriott hotel before.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

James

Small hotel off the I-95, easy to reach location. Room was small, occupied by huge amounts of unnecessary furniture, so little room to move around. Bathroom was compact and poor water pressure in the shower. Easy parking. Bar and breakfast not utilised, was OK cheapish stay but Marriott could do better

Self

8/10

Excellent

15 Jun 2026

Sklar

The property was well maintained and very accessible. Easy to get from Hartford to this property and return to the Hartford airport. Everyone was very nice.

Self

10/10

Exceptional

12 Jun 2026

rachel

The staffs hospitality and care was phenomenal from check in to check out

Family

4/10

Poor

08 Jun 2026

Angela

When I checked in the desk clerk told me, by the way the elevators aren’t working and I have no other rooms available except the 2nd floor you’ll have to use the stairs. We had heavy luggage and bags and coolers. The pool was dirty and the place was outdated!

Family

2/10

Poor

08 Jun 2026

Amy

Unfortunately this hotel was the worst we have ever stayed at. First off, I booked a mobility assessable room and was not given one. After asking to switch rooms, they said they would have an assessable room in the afternoon which they did not. They offered us a stool to use. After considering moving hotels, we decided to stay until we woke up on day 2 to NO HOT WATER. They said they were working on it and to contact the manager. My sister in law was in the other tower and they did not have an operational elevator. They were promised it would only be an hour or so and two days later, still no elevator. We decided to move to a new hotel for the last day of our trip. VERY DISAPPOINTED OVERALL and incompetent front desk help!

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Imaad

The hotel was very good and so was the location. The restaurant and reception staff needed to be a bit more efficient.
I had 2 rooms booked, but on checkin they said that one of the rooms had been cancelled. Though they gave us the second room, but the nect day our second room was again locked. They said that the booking was for 1 night only whereas it was actually for 2. The confusion was cleared after a bit of to and fro, but it was an unnecessary inconvenience.

Friends_and_family Family

4/10

Poor

06 Jun 2026

David

The room smelled musty and/or moldy—it was on the first floor. The smell was bad enough that it bothered us the whole time we were there. The hallway smelled bad too.
The staff were having a terrible time using their new computer system. It took over 20min to check in, and that was at 12:45am when we were desperate to get into a room.
I heard another guest say the elevator door broke and she couldn’t get her bag off of it. Also the pool was out of commission.

Family_with_children

8/10

Excellent

28 May 2026

Katherine

Staff was incredibly helpful, especially considering Expedia booked my room for the incorrect days.

Self

10/10

Exceptional

25 May 2026

Christopher John

It’s a little dated….but, it didn’t detract from its primary purpose and it’s reasonably priced.

Self

8/10

Excellent

24 May 2026

TIMOTHY

T

Partner

4/10

Poor

23 May 2026

Allison

Very tired furnishings in the room. Elevator carpet was ripped up, would not stay here again.

Partner

8/10

Excellent

22 May 2026

Megan

The room smelled a little moldy.

10/10

Exceptional

05 May 2026

Kent

Top notch! The room was comfortable, the shower hot & strong, the bistro coffee similarly excellent, and the food delicious. The room and the bistro area were both good working spaces.

Self

10/10

Exceptional

04 May 2026

K SOUND

Didn’t have breakfast

Business

6/10

Pleasant

03 May 2026

Bianca

The place had super kind workers but the overall building smelt like mildew. Like it did the job for my visit but I don’t wish to return. Such a bummer too bc the people were very kind. Didn’t try the pool tbh just working lol.

Self

8/10

Excellent

29 Apr 2026

Tiffany

Clean room and comfy bed.

Self

10/10

Exceptional

27 Apr 2026

Kerri

Room was clean. Staff was nice

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Nader

Nice location. 15 minutes drive from Yale. Shares the parking lot with Outback Steakhouse.

10/10

Exceptional

24 Apr 2026

Sonia

The amenities around the hotel are not walking distance. A car is needed to get around.

Business

8/10

Excellent

21 Apr 2026

Colin

Staff were great but the same cannot be said for the food.
The minimal selection for an evening meal caused me to pass. The breakfast was average.

Self

6/10

Pleasant

20 Apr 2026

Megan

The room noise was a bit loud. I’d request a room on a higher floor. I was on the first floor and it was people in and out of their cars all night. The fridge and AC were loud as well.

Pet

6/10

Pleasant

12 Apr 2026

Kimberly

The TV didn't work, the wifi was in and out, property basic upkeep was deficient including plugs, lighting fixtures pulling from wall. The shouwer handle also pulled out from the fixture which a simple tightening of a set screw would have solved.

Partner

10/10

Exceptional

11 Apr 2026

Lisa

Clean

Self

2/10

Poor

04 Apr 2026

Monifah

Elevator was not working.

10/10

Exceptional

23 Mar 2026

Gary D Hordeman

Clean room, good services.

Self

8/10

Excellent

18 Mar 2026

Shane

The lady working at the bar made a great impression. Very polite and helpful.
Only negative for the whole stay, was the sound. Thin walls and the person above us stomped a lot. Nothing the hotel could help, so overall, fantastic stay.

Partner

10/10

Exceptional

12 Mar 2026

Phillip

Nice place to stay. Accessible and comfortable.

Business

10/10

Exceptional

09 Mar 2026

Katie

Hotel was clean and room was comfortable.

Self

10/10

Exceptional

01 Mar 2026

Angelica

Everything was so clean, staff was very sweet and the check in process was fast and easy

10/10

Exceptional

27 Feb 2026

Tamara

The staff are very helpful. A clean, comfortable hotel and convenient to New Haven. Thank you!

Partner

6/10

Pleasant

21 Feb 2026

Catherine

The staff was fine. The hotel could use some updates as the rugs in the hallway leading to the elevator were worn through. i had to go through a door to get to the elevator whih amost seemed like I was asked to take to garbage out.(seemed like a utility elevator. although the room seemed clean the grey rug was worn and the gray color made it feel dirty.

Self

10/10

Exceptional

21 Feb 2026

Aniyah

everything was great!

4/10

Poor

15 Feb 2026

Catherine

The room was sub par to say the least. All of the furniture was badly chipped. Quite seriously, it looked like it had been salvaged from the curb or a discard pile. There were large, dark stains on the carpet in the room. Carpets in the elevator and hall to the room hadn’t been vacuumed. Definitely not what I would expect from a Marriott property. Staff at check in and checkout was fine.

Leisure Partner

8/10

Excellent

15 Feb 2026

Jonaya-Monè

Everything was great! Staff was accommodating even though it was very busy.

Leisure Partner

8/10

Excellent

13 Feb 2026

Marc

Great staff

Business Self

10/10

Exceptional

12 Feb 2026

Dagmar

Clean room, quiet hotel

Business Self

8/10

Excellent

08 Feb 2026

Donna

Pleasant staff clean room

Friends_and_family Family

8/10

Excellent

03 Feb 2026

Frank

Room was spotless.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Faith

People were nice, room was clean and spacious. Bed was a little soft and breakfast choices were little limited. But overall great stay at a great price.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Umar

Staff, Room and Location

8/10

Excellent

10 Jan 2026

howie

Breakfast wasnt free.

Business

10/10

Exceptional

02 Jan 2026

Foday

yes

10/10

Exceptional

26 Dec 2025

Edward

Yes staffing cleaned every day and changed the towels to. Loved the location of our room would like to check it out in the warmer.

Business_and_leisure

6/10

Pleasant

26 Dec 2025

AnneMarie

Upgrade beds and pillows. For a Marriott hotel, they were very uncomfortable. There was a sheet of what looked like green mold under where the refrigerator sits.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Jordan

Room was very clean, the shower pressure was amazing, the staff was extremely friendly, and most of all the chair in the room with the rolling ottoman was my favorite touch.

Partner

10/10

Exceptional

26 Dec 2025

William

The staff, the bar, and the ease of check in.

Leisure Self

8/10

Excellent

18 Dec 2025

Deborah

Stayed for 1 night for business purposes. Restaurant in the same parking lot which was convenient. Rooms were clean. Bed was comfy. Lighting in room was poor. Breakfast was decent.

Business Family

10/10

Exceptional

17 Dec 2025

Carol

Purchased coffee, good.

Leisure Self

10/10

Exceptional

08 Dec 2025

Azrelle

.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Amber

The room was beautiful and clean it was quiet the staff was polite I would stay again

Partner

10/10

Exceptional

06 Dec 2025

Lisa

We didn't eat breakfast. The Staff were friendly and the property well kept

Leisure Partner

10/10

Exceptional

27 Nov 2025

Rolando

Most comfortable bedding! Mini fridge, microwave and coffee maker all there.
Great value.

Business_and_leisure Partner

10/10

Exceptional

16 Nov 2025

Nicole

The room and services were great

Leisure Family

6/10

Pleasant

16 Nov 2025

Douglas

No free breakfast options. Very noisy guests kids running in hallway until late evening. Parking insufficient for number of guests

Leisure Family

8/10

Excellent

14 Nov 2025

Gregory

The staff was very friendly and accommodating. The room was quite nice and comfortable.

Leisure Self

8/10

Excellent

12 Nov 2025

Gregory

Very nice and clean hotel room.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Nicolas

Place was amazing, honored to have spent the night there!!

Leisure Partner

2/10

Poor

10 Nov 2025

Kenneth

We were given a handicapped room when we did not ask for one. The people next door and across the room were quite loud. When we reported it to the front the front desk did nothing. They kept us up until after 2:00am. This was the worst experience I have ever had with Marriott. Totally unacceptable and Marriott Corporation should make good on such a poor experience. I would never stay at this hotel again and will seriously consider not reserving with Marriott in the future. I used them for both personal and athletic events.

8/10

Excellent

31 Oct 2025

John

All was fine except for 2 things. When I called weeks in advance to see if the pool would be open on my arrival date I was told my corporate that it was a heated outdoor pool. This was not accurate and it was not acceptable. Secondly, the shower was letting a dribble of pressure and had to be adjusted. Overall, not bad. I don’t like being rerouted to a corporate call center when I call a local number.

Business

10/10

Exceptional

30 Oct 2025

ross

Great staff and comfortable beds

8/10

Excellent

27 Oct 2025

Ian

Loud heating cooling unit

Leisure Self

10/10

Exceptional

23 Oct 2025

Elisa

Great experience

Welcoming staff, easy check in, clean and comfortable space.

Partner

10/10

Exceptional

21 Oct 2025

Maria

Everything was great! Clean, comfortable rooms. Friendly service!

Partner

10/10

Exceptional

19 Oct 2025

David

Very comfortable and feel safe.

8/10

Excellent

14 Oct 2025

Kermit

No free breakfast and pay option was good but pricey. Room was clean and beds comfy. Large TV that had good but not great picture. Had a vanity outside bathroom which I prefer. Had recycle bin in room.

Leisure Family

10/10

Exceptional

14 Oct 2025

Isaac

Clean

8/10

Excellent

09 Oct 2025

Jared

Could use more bar counter options.

Business Self

8/10

Excellent

29 Sep 2025

Sandra Wilcox

Overall stay was good. Thank you.

Business_and_leisure Self

10/10

Exceptional

27 Sep 2025

Mark

Pretty good

Leisure Family

10/10

Exceptional

23 Sep 2025

Nicole

Courteous and helpful staff

8/10

Excellent

19 Sep 2025

jeffrey

Property was an older Courtyard but was o.k.

10/10

Exceptional

19 Sep 2025

Morine

Not now

4/10

Poor

12 Sep 2025

Jan

Staff were unhelpful and unfriendly. No attempt to make you feel welcome or to help with issue. Appalling room on ground floor right on the car park. Huge window so that everyone could see into the room and I had to keep the blinds closed. Noisy with cars and people in the morning. I was told there was no other room available. I checked out.

Leisure Self

6/10

Pleasant

12 Sep 2025

Christie

It was ok

10/10

Exceptional

07 Sep 2025

Annette

Nice and clean

10/10

Exceptional

06 Sep 2025

Andrea

Clean
Modern

Leisure Partner

6/10

Pleasant

01 Sep 2025

Francine

It was not what expected

10/10

Exceptional

31 Aug 2025

Janet

Had an excellent experience as far as check in and being lovely room would have rated excellent across the board but was awakened by something crawling on my arm at 5ami knocked it off my arm onto the floor when I cut the light on I saw it was some kind of a bug crawling that got away it was the size of a nickel my partner tried to catch it to kill it but it got away, needless to say I couldn’t get back to sleep.

Partner

10/10

Exceptional

24 Aug 2025

Sandra

Checking process smooth and fast, clean environment and staff are very polite and attentive…. Will definitely be back!

Business_and_leisure Family