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Residence Inn By Marriott New Haven Hamden
Hamden - CT · United States
2312 Whitney AvenueView location
9.4/10Excellent523 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.6/10 9.6
Condition9.6/10 9.6
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn By Marriott New Haven Hamden
Enjoy a complimentary buffet breakfast (weekdays 6-9 am, weekends 7-10 am) at the Residence Inn by Marriott New Haven Hamden. This hotel offers free Wi-Fi, an indoor pool, and a picnic area with barbecue grills.
Each of the 128 guest rooms features an LED TV with cable channels, a safe, a desk, and a phone. Dry cleaning/laundry services and a 24-hour front desk are also available. Free self-parking is onsite. Located in Hamden, you'll be within a 10-minute drive of both Yale and Quinnipiac Universities.
The hotel is also a short drive from Sleeping Giant State Park and various local attractions.
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With a stay at Residence Inn by Marriott New Haven Hamden in Hamden, you'll be within a 10-minute drive of Yale University and Quinnipiac University. This hotel is 2.4 mi (3.8 km) from Hamden Dog Park and 2.5 mi (3.9 km) from Quinnipiac River State Park.
Stay in one of 128 guestrooms featuring LED televisions. Cable television is provided for your entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Children stay free when occupying the parent or guardian's room, using existing bedding.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
-
Optional fees
- Pet deposit: USD 100 per stay
- Pet fee: USD 100 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Hamden Dog Park
3.7 km / 2.3 mi
Quinnipiac River State Park
4.7 km / 2.9 mi
Quinnipiac University
4.8 km / 3 mi
Sleeping Giant State Park
5 km / 3.1 mi
Mount Carmel
5.2 km / 3.2 mi
People's United Center
5.4 km / 3.3 mi
East Rock Park
5.6 km / 3.5 mi
Laurel View Country Club
5.6 km / 3.5 mi
Putnam Place Shopping Center
5.8 km / 3.6 mi
Cinemark North Haven
6 km / 3.7 mi
West Rock Ridge State Park
6 km / 3.8 mi
Albertus Magnus College
6.5 km / 4 mi
Southern Connecticut State University
7.1 km / 4.4 mi
Yale University
7.8 km / 4.9 mi
Peabody Museum of Natural History
7.9 km / 4.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 128
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Laundry service
- Lift access
- Banquet hall
Show 3 more facilities & services
- Breakfast
- Breakfast buffet
- Picnic
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 43 m²SUI.B1-KG
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Bathroom
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Desk
- Cable TV
- Housekeeping
Show all 12 amenities
- Ironing set
- Tea and coffee making facilities
- TV
- Direct dial telephone
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE KING BED ONE BEDROOM
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Room amenities
- Hairdryer
- Bathroom
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Desk
- Cable TV
- Housekeeping
- Ironing set
- Tea and coffee making facilities
- TV
- Direct dial telephone
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOM • 1 Bedroom • 43 m²SUI.2Q-B1
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Bathroom
- Housekeeping
- Cable TV
- Desk
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
Show all 13 amenities
- Ironing set
- Tea and coffee making facilities
- TV
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE TWO QUEEN BEDS ONE BEDROOM
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-B1
Room amenities
- Shower
- Bathroom
- Housekeeping
- Cable TV
- Desk
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Ironing set
- Tea and coffee making facilities
- TV
- Direct dial telephone
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
SUITE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 43 m²STU.KG
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Tea and coffee making facilities
- Housekeeping
- Cable TV
- Desk
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Ironing set
Show all 13 amenities
- Bathroom
- Bathtub or Shower allocation on arrival
- Hairdryer
- Direct dial telephone
- TV
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn By Marriott New Haven Hamden
STUDIO KING SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 43 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Room amenities
- Tea and coffee making facilities
- Housekeeping
- Cable TV
- Desk
- Safe
- Individually adjustable heating
- Centrally regulated air conditioning
- Ironing set
- Bathroom
- Bathtub or Shower allocation on arrival
- Hairdryer
- Direct dial telephone
- TV
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn By Marriott New Haven Hamden
100
reviews shown
kwasi
Nice clean room
ALUN
Room was very clean.
Breakfast was limited for me.
Breakfast was limited for me.
Constance
Super helpful staff who are enthusiastic about helping guests! Great location!
Mario
Excellent
Walter
It is truly a clean establishment; nevertheless, with the exception of Amanda who checked us out, all three (3) black... I reiterate...all three (3) black concierge attendants who were there during our stay were totally absent in line of \"COURTESY\" particularly \" SHARON\" the one who checked us in. She insisted that \"I got an accessible room.\" I said no and why would I? Are we handicap? I couldn't afford to argue with her....so I said...no problem. No smile, no courtesy whatsoever...I understood quite clear what her problem was. My fiancee is white and I'm black. I suppose that punched a few nerves in her soul. The whole world knows that they are not built for customer service...period. majority of them are forever mad and they never stop to wonder why they're not loved. I dare say it. Yeah!
Minus the alarm debacle at 2:00 am, loveless Sharon and the two other ones ...the hotel is spacious, clean and comfortable. I'm a very hard working man, I only spend my money where smiles are delivered with great care.
Minus the alarm debacle at 2:00 am, loveless Sharon and the two other ones ...the hotel is spacious, clean and comfortable. I'm a very hard working man, I only spend my money where smiles are delivered with great care.
TimothyJ
Exceeded expectations
Kirsha
It was a pleasure staying at a clean hotel.
Michelle
We were looking forward to using the pool in the heat wave and it was Out of Order!!!! We were not compensated for it!
Douglass
Staff are friendly and great, but don’t stay here if allergic to dogs - they are everywhere and the room is not vacuumed enough to remove the presence. Bed is somewhat old and sagging. The rooms are well laid out, nice kitchen and breakfast is reasonably well done.
Rasheena
The staff are friendly and helpful. The check in process was simple and easy. The property is kid friendly with activities for the kids to explore. My nephew love the pool and basketball court. Breakfast was delicious and a nice variety. We will definitely book again.
Lewis
No complaints at all my day was marvelous. Place was very clean. Staff was exceptional. Amenities was marvelous. Great job.!
Shakira
The staff was very friendly hotel was clean,Pool was clean our room was clean only thing was the breakfast wasn’t too tasty
Garett
We have stayed at this property numerous times over the years. It is not that old, and was fantastic when it first opened, but definitely has been worn down and not kept up. It is sufficient for our needs, but most rooms have broken parts (broken curtains, broken tables, torn rugs, missing pieces, rattling AC, etc). Breakfast is hit or miss day by day (sometimes well supplied and with variety, other days not). Staff is pleasant and location is convenient, but hopefully they put efforts into repairing an aging property.
Destiny
Upon arriving early, I was met with a friendly host who was kind enough to let me check in. He explained the amenities and let me know about the complimentary breakfast. There are two elevators- and it was was easy to find our room. It was a very functional suite with a kitchen/living room and pull out couch. The bedroom had two queen beds which my parents loved- they said it was so comfortable and they slept well! Bathroom was clean and only had a stand up shower. The continental breakfast was typical and worked for us.
Mara
I liked it a lot - was very clean and convenient to the university. I didn’t like the lighting in the rooms - way too dark, not enough light!
Carole
Location was close to major roads and the airport. Would like to have had better tasting coffee, Love the tea choices. Very clean room. Staff was friendly and helpful.
Alejandro
Clean and amazing!
Jeffrey
The fire alarm went off at 4 am in the morning and everyone evacuated. the alarm continued to go off throughout the day. No apologies. No offer of compensation or alternatives. It was impossible to stay in the hotel due to the intermittent blaring of the alarm.
We finally went to another hotel at 10 PM, as we needed to sleep and take care of routine things like bathing.
This is a gross abuse of the ability to steal our money. We have no way to get compensated for this. It ruined our day and our trip.
Sorry won't cut it.
If the hotel wants to offer explanations and apologies they should have done it when we were there.
Hotels.com should reimburse us.
We finally went to another hotel at 10 PM, as we needed to sleep and take care of routine things like bathing.
This is a gross abuse of the ability to steal our money. We have no way to get compensated for this. It ruined our day and our trip.
Sorry won't cut it.
If the hotel wants to offer explanations and apologies they should have done it when we were there.
Hotels.com should reimburse us.
Edward
Everything was great with the exception that we had no hot water in the shower. I advised the front desk and they stated they would contact maintenance however we were checking out. Property was very clean. Staff was friendly. Complimentary breakfast was much better than others I've had at other hotels. Would definitely stay here again
Denise
My friends and I were greeted immediately and checked in. We were told about breakfast the next morning that was included in our stay and where the pool was and its hours. My friends and I went to check out the pool and that was the only downside to this trip as there was some green algae on the pool floor. The hotel room was very spacious and clean. I would definitely book this hotel again in the future
Benjamin
Great breakfast. Convenient to the highway. Comfortable bedding.
Louis
Staff was excellent. Room was immaculate.
Barbara
Hotel looked new. Very pretty
Julie
Bed and pillows were very uncomfortable. However, everything else was great.
Moana C
TV broken in Bedroom. Blinds in both windows dirty
Charlette
The suite was modern and clean, kitchen had all appliances and utensils available with a big refrigerator. The breakfast included was very good with an array of options, I just wish the boiled eggs were served hot or even warm. My kids had a great time at the pool.
Anthony
I’ve been here a few times and it is always really clean and quiet.
Linda
The breakfast was ok. I did notice other dogs. We boarded ours back in Morriston.
Christine
Clean, nice staff, safe area
Alysha
The breakfast was good, staff was professional and very helpful.
Rooms: spacious and comfy
Rooms: spacious and comfy
Siu Wang
Very new building
Faye
I don't know if I should be appreciative of the fact that they include breakfast or be disappointed that the scrambled eggs are so watery. Food and coffee tastes cheap but it's better than no food at all.
Rachel
The room was clean, staff was friendly and I felt very safe.
Eileen
This hotel was very clean and the room was designed perfect.
Julie
Great and easy hotel to access for travelers. Very roomy with amenities.
Amy
Room was very comfortable and well appointed. Beds were very comfortable. Breakfast was also great!
tammy
Beautiful hotel, comfortable bed!!
Marcus
Great accomodations!
Jared
Clean room with great staff and the food in the surrounding area was great
Robyn
Everything was fine, no complaints at all
shontisha
Beware – Roaches in room 215
Locals displaced due to frozen pipes. We usually stay closer to I-95 at local hotels, but chose this property based on a family recommendation so we could remain close to work and school.
While the property itself appears nice and the pool was enjoyable, the room had a noticeable sewer-like odor. The bigger issue, however, was cleanliness. Upon exiting the shower, I found a large roach in the bathroom. Later, around 2:00 a.m., I encountered two more roaches in the bathroom, along with a dead roach inside the linen bag in the closet.
When this was reported to the front desk at 2:00 a.m., the response was simply, “Oh wow.” We were offered another room, but when I asked whether that room also had bugs, I was told, “Ma’am, I don’t know what’s in the rooms.” Being expected to pack up bags and move children to another room at 2:00 a.m., with no reassurance the issue wouldn’t repeat, was completely unacceptable.
The property has potential, but the roach problem, sewer odor, and handling of the complaint made this an uncomfortable and disappointing stay
Locals displaced due to frozen pipes. We usually stay closer to I-95 at local hotels, but chose this property based on a family recommendation so we could remain close to work and school.
While the property itself appears nice and the pool was enjoyable, the room had a noticeable sewer-like odor. The bigger issue, however, was cleanliness. Upon exiting the shower, I found a large roach in the bathroom. Later, around 2:00 a.m., I encountered two more roaches in the bathroom, along with a dead roach inside the linen bag in the closet.
When this was reported to the front desk at 2:00 a.m., the response was simply, “Oh wow.” We were offered another room, but when I asked whether that room also had bugs, I was told, “Ma’am, I don’t know what’s in the rooms.” Being expected to pack up bags and move children to another room at 2:00 a.m., with no reassurance the issue wouldn’t repeat, was completely unacceptable.
The property has potential, but the roach problem, sewer odor, and handling of the complaint made this an uncomfortable and disappointing stay
Karneisha
The room was spacious and clean. The staff was very friendly and helpful.
Natasha
I’ve been to many Marriott bonvoy locations in many different states but tbh this one was the worst the eggs were runny like they mixed water in them to try and stretch them also not many options for meat for people whom don’t consume pork
martin
Staff was wonderful. Breakfast great. Room very nice. The pool is filthy and freezing. I asked 3 times to have it warmer and was told they would take care of it. Next morning still cloudy and freezing. It appears the filter isn’t working. Very disappointed because the pool for my 3 grandsons was the reason we chose to stay here.
Steven
Friendly staff clean room
Tanya
The room was spacious and clean. Very comfortable bed. Nice complementary breakfast and coffee. Geographically perfect if you need to be near Quinnepeac University.
James
Great suite, very clean. Nice staff. Filling, hot breakfast. The price was worth the drive.
Susanne
Rooms are spacious. Staff is welcoming.
Ofari
Property is 10 min from shopping areas and food options. Major food chains around such as Olive Garden, Red Lobster, Longhorn Wendy's, Popeyes, Chick-fil-A, McDonald's, Panera bread and much much more. Shipping stores such as Target, Walmart, Marshalls, Burlington, tjmax.
Elmer
Suite was nice. Room clean. Staff friendly. Breakfast good.
I would suggest some more signage for entry to the property, since it is set back from the main road.
I would suggest some more signage for entry to the property, since it is set back from the main road.
Natausha
Clean, beautiful spacious rooms equipped with a refrigerator and stove along with a big shower. The living room is very spacious with big tvs for all your streaming needs. Not to mention, the staff is amazing!!
Ann
room was super clean and easy to use kitchen
Courtney
Clean room the staff was all very nice. The only issue that I had was the TV was complete garbage. It was really static key but other than that everything else was absolutely amazing and I definitely will stay here again.
Sarah
Everyone we encountered was polite and accommodating.
Elena
Clean and very nice hotel!
Shamecca
Very clean. Was only there for one night, but it was everything I needed!
Kenneth
This Residence Inn in Hamden is very, very good. Breakfast is great! The place seems like new. Great location! I have stayed there before and I will return. I would have said EXCELLENT if not for some minor repair issues in my room which I reported with curtains, a failing bathroom light and slow draining bathroom sink. Excellent places don’t overlook these issues.
Belinda
Wonderful
Amir
Great experience. Thanks
Raquel
Great hotel.
Angela
Love this place!
Charles
I liked the friendliness of the staff members and how comfortable and confident they were, the breakfast was very good checkout was easy,I enjoyed the whole experience!!
Wendene
Very nice, very modern establishment.
Adolfo
Great stay.
Staff was courteous, polite and friendly. Room was more than we expected. Bed was comfy as well. Will definitely stay again.
Marcellia D.
Staff always provides great customer service.
Kevin
All the staff are very friendly!
Jennifer
This hotel used to be my favorite place to stay—until my experience yesterday. I arrived at 7:00 PM only to be told my reservation had been cancelled. I was informed that my credit card had been declined, which simply wasn’t true. On my way out, I contacted my credit card company, who confirmed that the charge was approved at 11:00 AM—and that the hotel itself reversed the charge at 5:00 PM.
At no point during the day did I receive an email, phone call, or text message notifying me of an issue with my reservation. As a result, I had no room, no explanation, and had to drive three hours home from 8:00 to 11:00 PM—exhausted and incredibly frustrated.
I was not only inconvenienced but also misled. I believe I’m owed a sincere apology and a complimentary night’s stay to make up for the way this was handled. I hope you’ll take this opportunity to make things right.
At no point during the day did I receive an email, phone call, or text message notifying me of an issue with my reservation. As a result, I had no room, no explanation, and had to drive three hours home from 8:00 to 11:00 PM—exhausted and incredibly frustrated.
I was not only inconvenienced but also misled. I believe I’m owed a sincere apology and a complimentary night’s stay to make up for the way this was handled. I hope you’ll take this opportunity to make things right.
Karen
Very loud and disrespectful hotel guests
Place was very clean and comfortable. Unfortunately on a Sunday night the people across from me slammed their door and woke me at 3 a.m. After starting to fall asleep they were yelling/arguing at 5 a.m. I was in room 314. For the price I paid for one night this is totally unacceptable.
priscilla
Great hotel, helpful staff, great for traveling with our dog. The free breakfast was terrible - served nicely in a spotless room by helpful staff. The coffee, eggs, cereal was just poor quality, brown bananas and sad apples. Do better Marriott.
Gideon
The hotel was clean and the staff were friendly and very helpful.
Marcellia D.
Staff is always helpful and friendly
Wes
Hamden
Great stay. Very spacious comfortable room and great staff.
Yasmin
Great for families
Dejan
Very nice place
Marcellia D.
It’s always pleasant when I stay here.
Darlene
Immaculate conditions. I loved it. The room was so beautiful.
Chao
This was our second stay for the obvious reason that we enjoyed our first!
The hotel seems newly developed or renovated, super clean and well maintained. The room is equipped with everything you need. Staff are very friendly and attentive.
The hotel is located in a good neighborhood and we felt safe to walk around after dinner. It’s also close to shopping and restaurants.
The hotel seems newly developed or renovated, super clean and well maintained. The room is equipped with everything you need. Staff are very friendly and attentive.
The hotel is located in a good neighborhood and we felt safe to walk around after dinner. It’s also close to shopping and restaurants.
James
Close proximity to where I was visiting. Clean.
James
This is our second time stay here. Rooms are spacious, clean and very comfortable. We love staying at new hotels.
Natalie
Visit from hell
My husband and I were accused, disrespected, violated and offended for smoking in a room that we definitely did not smoke in. We live ten minutes away from the hotel, we don't need their room to smoke. We only went there to have some time together away from the kids. And we spent our hard earned money on a bad experience.
Amy
My go-to when I’m in the area. Clean rooms and friendly staff!
Carolyn
Very clean and accommodating staff!
Angeline
Accommodations are great
Sabrina
This was my first stay with a Residence Inn @ Marriott and it exceeded my expectations. Prompt response upon arrival with the front desk. The hotel was loony was immaculate and clean. I’m not sure who the housekeeping manager is but kudos to you and your staff!! From the grounds, to the lobby, elevators, floors to the room the cleanliness was SUPERB!! The room was outstanding! We stayed in a 2 queen room. Came with sitting area, full size fridge, stove top. I will definitely stay here again! Keep up the good work and attention to detail!
Dejan
I had very nice stay at this property
Tomas
Denied the reservation
We were refused the room for overbooking
Natausha
Really gorgeous hotel. A home away from home. They provide you with everything you could possibly need. Fridge, stove, utensils, pots and pans, and more. Outside grilling available along with a pool and workout room. I loved my stay and will definitely return.
John
Loved it
tina
Nice experience
Dave
Surprisingly awesome! Thank you and can’t wait to visit again.
Darrin
The staff was great
Caren
Very loud. Windows not insulated for noise so on the street side you hear everything.
Ying
Good hotel. worth the money
Overall, it is a nice hotel. It is generous room size with kitchen everything.
The indoor pool wasn't very clean when I was there.
The indoor pool wasn't very clean when I was there.
Sullivan
Great experience, will be back
Verified traveler
Wonderful experience with our family’s stay at Resident Inn! Clean, lots of space, upscale feeling, highly recommended and will definitely stay again next time in town!
Erin
Really nice
yoonjung
I highly recommend this hotel. Excellent !!!
Michael
Rooms were very clean and updated. Will stay here again.
Luis
Extremely clean, great staff, room service available also. Only thing I would critique is that the pool had wayyy too much chlorine. So much so that I got asthma and our skin was extremely dried after an hr. Not sure why but it seems that the pool guy wanted to kill even the good bacteria on our bodies.
Location & surroundings
Residence Inn By Marriott New Haven Hamden
2312 Whitney Avenue, Hamden Area, United States
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Residence Inn By Marriott New Haven Hamden
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