Name: Quality Inn Waterbury East
Address: 95 Scott Rd, Waterbury, 06705, US

6/10

Pleasant

02 Aug 2026

Maija

front desk employee when checking in was rude, not accommodating and wanted to get rid of us as soon as possible, so he could continue with his phone call. the guest before us had the same issues.
the flooring in our room was lifted and broke. and the sink was draining properly. it is way overpriced for the amount they are charging

2/10

Poor

31 Jul 2026

Stephen

Vehicle broken into. Breakfast was horrible. Staff aloof. Many undesirables hanging around property.

10/10

Exceptional

29 Jul 2026

Chelsea

Everything was great

6/10

Pleasant

24 Jul 2026

Girolama

The room was clean and staff were friendly and helpful, only complaint was the continental breakfast didn’t have many choices, they ran out of items

2/10

Poor

19 Jul 2026

Diomairy

Tenía reservacion y cuando llegue mi reservacion desaparecio. :(

Family_with_children

10/10

Exceptional

12 Jul 2026

Jason

The stay was good. But, it was only one night. If I were to want to stay a week. I would think twice about it. The even staff, basically locked himself in the office. Didn’t allow us to come in for check in. Made us use a little window for transaction. Like if he was scared of contact with customers. Your establishment is in a nice area. I’ve been living in Waterbury, CT since 1994. I know all the bad areas to avoid. That location is not a bad area. So, I really wasn’t happy of the introduction and not making the customer feel welcomed.
So, because of that. I really wasn’t happy.

Partner

6/10

Pleasant

06 Jul 2026

Ryan

You get what you pay for.

Business

10/10

Exceptional

05 Jul 2026

Stephanie

Clean room staff friendly

Partner

8/10

Excellent

05 Jul 2026

Giliud

I was hopping for a better breakfast.

Partner

6/10

Pleasant

28 Jun 2026

Jhojailyn

Estuvo bien buena localización

Partner

2/10

Poor

24 Jun 2026

Nelson

A total disappointment—absolutely no hygiene. I requested a non-smoking room, but they put me in one where the stench was unbearable; it was so bad that instead of resting, I didn't sleep a wink all night. In short, the whole place was filthy and reeked—even the hallways—and the smell from the rooms wouldn't go away.

Family

8/10

Excellent

22 Jun 2026

Patty

Close to the highway good value for the money

Partner

8/10

Excellent

22 Jun 2026

Opal

Property was clean, lots of parking. Rooms were clean non smoking also they offer breakfast. My stay was very good I have no complaints

Friends

10/10

Exceptional

20 Jun 2026

George

Very pleasant overnight stay, very clean & well maintained. Great value for price! Highly recommended!

Self

6/10

Pleasant

17 Jun 2026

michael

Ac didn’t work

Friends

10/10

Exceptional

14 Jun 2026

Flor

Excellent

2/10

Poor

05 Jun 2026

David

Duty , ac not working nobody does nothing about it

Self

2/10

Poor

01 Jun 2026

Rafael

Clean room, bad AC, no pool, everything dirty

Self

2/10

Poor

25 May 2026

Gregory

The absolute WORST experience, staff, etc etc....I booked a room and had all the information and the staff would not let me check in....that place stole $116.00 from me and Expedia is a terrible service....never go here EVER... it's horrible and needs to be shut down....EABOD smelly man

Self

2/10

Poor

21 May 2026

Douglas

A/C only kicked out heat, neither bulb worked on double lamp, smoke detector was ripped off wall, OSHA inspection needed.

Partner

10/10

Exceptional

18 May 2026

JOEL

Was nice

Self

4/10

Poor

17 May 2026

Sherri

There were burn marks on the bed spread. The bathroom light and vanity lights did not work. The remote for the tv did not work. We had a late arrival and it was intrusive to have someone come in and address these issues.

Partner

10/10

Exceptional

17 May 2026

Maurice Q

Breakfast was very good. Room had microwave and refrigerator.

Self

10/10

Exceptional

16 May 2026

Karen

Good price.

Partner

6/10

Pleasant

12 May 2026

Steven

Difficult to get to from highway...needs brighter signage and parking lot needs updating and fencing on far side etc.tv remote worked poorly and tv to small for space.shpzld gave coffee plus available 24/7

Self

10/10

Exceptional

09 May 2026

Shivnarine

Everything was good

Self

8/10

Excellent

03 May 2026

David

Clean and fairly quiet room. Nothing fancy. All the expected in-room amenities. No complaints.

Self

8/10

Excellent

02 May 2026

John

Just passing through for one night nothing special just a hotel

Business

10/10

Exceptional

22 Apr 2026

yecenia

Yes

Self

4/10

Poor

18 Apr 2026

Jean-Guy

i dont return,

Friends_and_family Family

4/10

Poor

17 Apr 2026

Laura

Linens had stains and holes. Hair in the shower and pimple patches on the sink countertop.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Stephanie

Hotel was wonderful. Staff was and is always friendly and welcoming

Partner

10/10

Exceptional

14 Mar 2026

Richelle

Was great with way check in

2/10

Poor

09 Mar 2026

KARIN

I chose this business for a short stay based on previous reviews. I am not sure what people considered clean, but that was not what I found. The floors were dirty, and most of the surfaces in the room appeared to be cleaned with dirty rags. The sheets and pillows had burns and spots on them. The refrigerator was dirty. I asked for a room change, but I found the exact same issues in the second room. I took photos but the camera did not highlight the problems. I was promised a refund (pending), and I booked another hotel.

Self

10/10

Exceptional

28 Feb 2026

Robert

They have gone out of there way to treat me very well for all my needs

Partner

2/10

Poor

25 Feb 2026

Natasha

Just dirty

4/10

Poor

22 Feb 2026

David

The room was dirty. Example the vent in the bath room was covered in dirt. The drawers had dirt in them the room didn’t match the photos
More. We we arrived. They couldn’t get the door to open so had to get a different room .
Plus the door latch was broken . There were no curtains. The floor was buckled. I’m sorry it look like a crime scene. Red stuff on the wall and wall switche . It reminds me more of a hourly rate hotel for hookers

6/10

Pleasant

18 Feb 2026

Philip

Yes

10/10

Exceptional

16 Feb 2026

Moleek

Nice

Leisure Self

6/10

Pleasant

15 Feb 2026

Albert

It was ok , they did call me to charge my room before I checked in , which I thought was a little weird . Room smelled good , but shower pressure was horrible

Business_and_leisure

4/10

Poor

04 Feb 2026

Tyrique

The room floors wasn’t cleaned properly & it stunk of weed.

Partner

10/10

Exceptional

31 Jan 2026

Grisell

Ver nice staff clean but smelled a little like cigarettes

Leisure Partner

8/10

Excellent

17 Jan 2026

Trayton

It was nice and the staff were pretty cool

Partner

6/10

Pleasant

07 Jan 2026

Marie Darly

Thank you for asking. Unfortunately, the bed was broken and uncomfortable, and the fridge was not working properly. Improving room maintenance would greatly enhance the experience.

Family

4/10

Poor

01 Jan 2026

Francisco

Front fest stuff not so friendly.
I felt like i went inside of bodega ( candy store) while speaking with them.

The room was perfect.

Leisure

10/10

Exceptional

31 Dec 2025

Caitlin

.

2/10

Poor

15 Dec 2025

Kim

Was not able to check in. The had no water throughout the hotel.
This is the second hotel in Waterbury Connecticut that has had the same issue.
I suggest Expedia refrain from using Waterbury CT hotels in the winter.
Hotels nor Expedia are unwilling to give full refunds when these issue come up

Business_and_leisure Family_with_children

10/10

Exceptional

11 Dec 2025

yecenia

Clean room

Business_and_leisure Self

6/10

Pleasant

11 Dec 2025

William

The room was excellent and clean. The staff was friendly and helpful. The reason I gave it 3 stars was that they allow 18 wheelers to park in their lot overnight. One truck kept turning their engine on every hour for 15 minutes each time. It vibrated the entire building.

Business Self

10/10

Exceptional

30 Nov 2025

Cynthia

People are so very nice we enjoy every time we come will always stay at quality inn

Leisure Partner

6/10

Pleasant

29 Nov 2025

Kim

Room could have been a little cleaner.
There was panel flooring and my girls feet became pretty dirty while they walked barefoot.

Staff was super courteous. Buffet style breakfast was good.

Business_and_leisure Family_with_children

8/10

Excellent

23 Nov 2025

Robert J Zenhye

Rooms were clean and smelled fresh , tv needed some more channels but I guess only a few your not in there very much , I was happy with my stay

Leisure Self

8/10

Excellent

23 Nov 2025

Virginia

clean room

Partner

10/10

Exceptional

20 Nov 2025

James

Clean room, quiet, good food options near by!

Business Self

10/10

Exceptional

12 Nov 2025

yecenia

Yes

Leisure

10/10

Exceptional

12 Nov 2025

yecenia

Yes

10/10

Exceptional

11 Nov 2025

Damian

Clean

2/10

Poor

02 Nov 2025

Manoucheka

The Room not clean, no breakfast the only have white bread and yogurt, apples cereal no hot food at all , poor customer service.

Business Family_with_children

10/10

Exceptional

01 Nov 2025

Ramon

Great customer service, clean , nice bed

6/10

Pleasant

31 Oct 2025

Patricia

The room had a heavy smell of airfreshener that was very over powering. The comforter had cigarette burns on it. Other that that the room was very clean. Good size and suited our needs for the night.

Partner

6/10

Pleasant

27 Oct 2025

Maranjelis

.

4/10

Poor

27 Oct 2025

Beverly

I understand its not what I’m accustom to, however it’s important that rooms are clean, when you have to deal with flies and garbage under the bed and broken remote, that look like it was eaten by dogs. I couldn’t stay there any longer. The staff at the front desk were friendly and understanding. They did there’s best but, we had to leave.

Friends_and_family Family

2/10

Poor

26 Oct 2025

Bryan

Staff terrible awful the sheets had blood and were stained the fridge smelled disgusting when i opened it like come on would not go here again

6/10

Pleasant

25 Oct 2025

Andrea

Hotel definitely needs to be updated. Our room was pretty clean however the linens need to be replaced. One bed cover had a burn mark and a black stain, although clean it should be trashed. As well a few towels were worn past there prime. Otherwise, the staff was fine and breakfast was the normal mostly carb offerings.

Leisure Partner

6/10

Pleasant

23 Oct 2025

Saul

I found my towers were dirty, the bed sheets has many stains and cigarette holes, broken blankets.

Business_and_leisure Partner

4/10

Poor

20 Oct 2025

Vanessa

Room was ok, refrigerator and my microwave were dirty. No closet and 4 tiny pillows that made into on regular pillow. People fighting and noise from other rooms. I could barely sleep especially after a ling 12 hour shift at the hospital. I don’t recommend this place at all

Business Self

6/10

Pleasant

19 Oct 2025

Joey

Door wouldn’t fully shut so you could hear the outside traffic all night. Bed wasn’t fully clean where the pillows were. Front counter lady had a little bit of an attitude.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Krista

Comforters had burn marks.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Maria

Our stay was very comfortable, and the hotel had everything we needed for our short stay.

Business Partner

6/10

Pleasant

12 Oct 2025

William

Lots of road noise

Business

4/10

Poor

07 Oct 2025

Laura

Need to improve cleaning practices in and around property. Staff is friendly. The AC unit needs to be maintained and cleaned as well as microwave. Our room was not even mopped and garbage was still inside. The microwave was gross.

Business

2/10

Poor

05 Oct 2025

Mayra

Is no safe and the breakfast is terrible

Leisure Self

4/10

Poor

04 Oct 2025

Lois

The room was pretty clean, but the neighborhood left a lot to be desired. Breakfast was very limited.

Leisure

6/10

Pleasant

01 Oct 2025

Toni

Room was clean there were only 1 set of towels and only one hand towel. The desk person was not friendly and only provided info if you asked or requested it. Lastly the fact that I booked online it was considered at way in and required a $50 deposit.I stay at other Quality Inn and booked the same way and have never been charged a deposit,

6/10

Pleasant

27 Sep 2025

Kathleen

park and walk thru construction tape to check in. attendant on his phone and in no rush to help

Leisure Partner

4/10

Poor

24 Sep 2025

David

The property was paving the parking lots both in front and behind the motel. Had i been aware of this before booking, i would not have stayed at this property. Because of this, there was no easy way to access my room since the lots were roped off.

Business Self

10/10

Exceptional

21 Sep 2025

REGINALDO

Everything was okay

Business Friends

10/10

Exceptional

21 Sep 2025

Sâmella

👍

Leisure Partner

10/10

Exceptional

20 Sep 2025

James

Comfortable bed, pillows. Nice shower. Delicious waffles for breakfast.

Leisure Partner

6/10

Pleasant

16 Sep 2025

ROBERT

Smoke decetor was ripped off the wall. Toilet seat was barley attached and the bathroom door knob was hanging off. Actually the room was clean though!

2/10

Poor

14 Sep 2025

Alberto

I drove 2 hours from New Jersey to Connecticut to attend my cousin’s wedding with two small kids and I just wanted to spend the night for couple hours. When I approached the front desk to check in, this young Indian dude goes to me “oh we only have one room left but it’s smoking” and I confronted him proving him that I am not a smoker and I didn’t request that! He was rude and says to me ok you want your money back after I drove 2 hours with Two small kids! Not to mention how dirty filthy this hotel is! This is a pure definition of a dump for a hotel in a third world country! Stay away from this so called hotel!

Leisure Family

8/10

Excellent

08 Sep 2025

Stephanie

Good for an overnight

Partner

10/10

Exceptional

08 Sep 2025

david

Very helpful frint desk

Business Friends

4/10

Poor

05 Sep 2025

ALICIA

The bathroom wasn't clean. There was hair all over the shower wall and tub. It had an odar. I will not be going back. Breakfast was a joke

Leisure Family_with_children

4/10

Poor

04 Sep 2025

Ryan

Got to the room, blankets were dirty with burn holes. Smoke detector was broken, when i reported it to the counter the worker said he would send someone but never did.

Business Family

8/10

Excellent

03 Sep 2025

Ronald

Servered the purpose. Didn't like the shower. Mildew in shower.

6/10

Pleasant

31 Aug 2025

Verified traveler

Bah humbug.

The signage to get into the parking lot was less than desirable. Once in, there was no sign over the door to indicate an entrance. The clerk neglected to mention that our room was on the other side of the building and that we should move our car there.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

janell

My kids loved it.

Family

2/10

Poor

25 Aug 2025

Marita

Just terrible all arouns

Leisure

8/10

Excellent

24 Aug 2025

Jeff

It was okay for one night stay

Leisure Partner

4/10

Poor

23 Aug 2025

Gertraud

While confirmed, the staff informed us when we arrived that they weren’t able to give us our room since they had not received payment from Expedia. Expedia refunded us the amount.
We did not stay at the hotel. It also appeared to be a motel, and not in great condition.

Leisure Partner

4/10

Poor

23 Aug 2025

Max

No smoke detector in room broken tv control ..

10/10

Exceptional

22 Aug 2025

Gbolahan

I like the convenience of the location of the property. It was clean and the representative were friendly.

Leisure Partner

4/10

Poor

18 Aug 2025

Gary

Needs a lot of work on the outside and parking lot

2/10

Poor

16 Aug 2025

Daniel

I don’t like

2/10

Poor

10 Aug 2025

Verified traveler

i was in a non smoking room that had burn marks in the sheet they came in without my permission and the breakfast and check in where all in one little lobby

Friends_and_family Family

4/10

Poor

10 Aug 2025

Jennifer

They gave me a room next to the laundry, it was very noisy, people talking there and also in the front sidewalk of our room, also the next morning three police cars where there because some incident happened. Floor was dirty, one bedsheets also was dirty and the air felt dusty

Leisure Family_with_children

2/10

Poor

06 Aug 2025

Dena

Do not stay here and never think you'll get money back for cancelations because neither party will help yoi.

Leisure Self

8/10

Excellent

05 Aug 2025

Luis

Very good