Name: Extended Stay America Hartford - Meriden
Address: 366 Bee St, Meriden, 6450, US

10/10

Exceptional

22 Jul 2026

A.

The room was clean and comfortable. The staff was great and attentive. There was plenty of parking. The kitchen was clean and it wasn't used.

10/10

Exceptional

13 Jul 2026

Hadiyah

Very clean, accessible , staff professional and friendly. The rooms have updated furniture, the room was very tidy , the linen was really clean, no foul smell. Overall I was very impressed during my stay.

Self

6/10

Pleasant

02 Jul 2026

Antoine

payed the room twice. Problems with expedia

Family

6/10

Pleasant

01 Jul 2026

Antoine

payed the room twice. Problems with expedia

Family

6/10

Pleasant

01 Jul 2026

Antoine

payed the room twice. Problems with expedia

Family

8/10

Excellent

29 Jun 2026

Jose

The front desk and staff we encountered was helpful and friendly. The cleanliness of the room was very impressive. The room had the essentials needed for our stay but it was nice to see we could borrow pots/pans to use the kitchenette if needed. I peronally appreciated that the shower curtain was clean and free of mold. The parking lot lighting was better in certain areas than others but we did not feel unsafe. The breakfast was simple packaged pastries and coffee but McDonald's and breakfast spots are a relatively close driving distance. I appreciate that there were washers and dryers on-site to pay to use.

Family

8/10

Excellent

28 Jun 2026

Tim

Very comfortable bed, it was very clean. The staff was excellent. Lots of place for parking. Air-conditioning work great.

Family

4/10

Poor

28 Jun 2026

Emilie

Bathroom had a red stain on floor. Air conditioner was terrible.

Self

6/10

Pleasant

28 Jun 2026

Frances

The only thing good about the hotel was the staff was so pleasant and nice. I found and killed a cockroach in the kitchen on my last night. No amenities, not even a bathroom in the lobby. Room not very sound proof. Could hear people upstairs.

Family

6/10

Pleasant

22 Jun 2026

Ali

Service poor

Family

2/10

Poor

27 May 2026

Xuan

Not good

4/10

Poor

24 May 2026

Adam

Pros: Decent location close to highway and comfortable large bed and room. Clean, which was great.

Negative: Need to train front desk staff in basics of hospitality. Arrived at 2 PM after a long day of travel from Texas. Dispite having my room empty, clean, and ready - the front desk attendant was extremely rude and refused to let us check in and kept pointing to the sign saying check in a 3 PM. When I asked if she could hold our luggage, as we had to leave, she said they have nowhere to hold luggage or a bathroom in lobby for guests to use. Very short and rude. Supervisor stepped in and assured me that I misunderstood - that the room was not clean. When she asked, the attendant said “yeah, room is clean and ready - I don’t want him to check in. Eventually she checked me in after her supervisor told her to, but she barked at me from
Across the lobby “hey you”. Was highly unprofessional.

The room was spartan. Only a bar of soap and low grade shampoo. The shower did not work and I had to call multiple times for maintenance to come fix. Juan the maintenance guy was the kindest most helpful person on the property.

In the end I would avoid this place unless you are in a pinch. They made it seem like I was inconveniencing them by staying there.

Family_with_children

10/10

Exceptional

31 Mar 2026

Thein

Good place

4/10

Poor

29 Mar 2026

Treisha

Reserved a room with 2 beds. Get to the room and the AC is broken and grinds very loud when turned on. Asked to switch rooms. They had no more rooms with 2 beda available. So I had to downgrade to 1 bed. They assured me there shouldn't be any issues because the room was just renovated. The renovation part was true but the issue was that it was completely evident upon entry that the room wasn't cleaned at all after the renovation. There was dust and footprints everywhere. Will probably never return to this location.

Family

10/10

Exceptional

20 Mar 2026

Thein

This place good

6/10

Pleasant

08 Mar 2026

Lijuan

Pro
- room is clean.
- AC works and isn't loud.
- requested late checkout and got check out time of 1pm.
- not much noise from the street although the place is near busy streets.

Con

- The place appears severely understaffed. The parking lot had quite some trash when we arrived and for the whole 2 days it was not cleaned.

- After 1 day's stay, we found our room door was never locked. It appeared closed but anyone can just push it open. The staff was responsive but they didn't have spare parts, so repair is only possible the next day. We then had to change room for this.

- Not fit for people who like to sleep in warm blankets. The default covering was just one (or maybe two) thin bed sheets. I went to ask for two blankets (for two people) but was only given one.

10/10

Exceptional

23 Feb 2026

Jamie

There are 2 Staff members that I absolutely can’t speak highly enough ! I am currently homeless and they have been absolutely amazing and so friendly and welcoming ! They treat me like I’m part of their family ! There are other staff members that I will walk out and stay elsewhere with out a thought ! There are cheaper options for me but I choose to stay here Bec of those 2 staff members ! They are thorough and explain anything I need help with ! They greet me with a smile and always lend an ear to listen to me ! They love thier job and it shows !

Self

2/10

Poor

22 Feb 2026

Tresea

Amenities, room service

8/10

Excellent

08 Feb 2026

Jamie

The staff is what stands out the most ! They are wonderful friendly and so welcoming !

Leisure Self

2/10

Poor

08 Feb 2026

Tamia

Room was dirty

Leisure Partner

10/10

Exceptional

06 Feb 2026

Jennifer

Rhough the staff wasnt always at the desk when I came through, I never had any problems getting what I needed. They did run out of pots and pans so I bought a small set that will come in handy but they kept the property clean and it was fairly quiet considering i was the Christmas to New Years. Had some snow and they kept the sidewalks and as much of the parking lot cleared as they could. Would stay again if I wasntmoving to the area.

Friends_and_family Family

2/10

Poor

02 Feb 2026

Elysa

Refrigerator was disgusting. Barley any sheets on the bed NO COMFORTER.. wasn’t happy with my stay

Leisure

10/10

Exceptional

31 Jan 2026

Esther

The staff was very helpful and the room qas very very clean.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2025

Tameika

Needs renovations but decent

6/10

Pleasant

28 Dec 2025

Dolores

Room was cozy and the bed was comfortable.
Except the bathroom sink was clogged and the phone wasn't working.

2/10

Poor

13 Dec 2025

Akela

I initially chose this Extended Stay America because the price was affordable and check-in was smooth. At first, the property appeared safe and suitable for a longer stay. Unfortunately, multiple service and access issues made the experience very difficult.
The room had two televisions, neither of which worked. I reported this to the front desk twice and was told maintenance would address it, but no action was taken until I personally spoke with maintenance after several additional trips to the desk.
Front desk coverage was inconsistent. On multiple occasions, the desk was unattended, requiring long waits and calls to customer service just to locate staff. The manager later stated her phone had died, which is concerning for an extended stay property.
I requested and granted a late checkout for 12:00 PM. After leaving briefly to secure additional funds, I returned around 11:30 AM and was locked out of my room. I waited over 20 minutes at the unattended desk, attempted to use the courtesy phone with no response, and had no access to my room while my cat was locked inside. When the manager arrived, the interaction felt dismissive despite the situation.
Additionally, the kitchen was not adequately equipped for an extended stay. There were no pots or pans, only one cup and one pot, which did not meet expectations.
Due to budget constraints, I will be staying again, but this location did not meet expectations for service consistency, front desk availability, or amenities

Self

4/10

Poor

04 Dec 2025

Shea

Stove burners had been left on, room itself smelled of curry spices, hotel smelled deeply of weed at night from people smoking, but halls still emanated from it in the morning. Staff was helpful and pleasant, but the place is a dump

4/10

Poor

03 Dec 2025

Arnaldo

The staff was supported butbthe room was neglected. The hallway had a bad smell, the room kitchen cabinets had a broken door, the shower rod was very losses and the carpet needed replacement.

Leisure Family

8/10

Excellent

27 Nov 2025

Lawrence

Full time guest beside me very loud

Self

6/10

Pleasant

25 Nov 2025

Heather

It was a inexpensive room and we only needed it to sleep so it was fine. We wish we had known there was no breakfast

Friends_and_family Family

2/10

Poor

22 Nov 2025

Terrance

Dirty abd nasty

6/10

Pleasant

19 Nov 2025

Rachele

Outlets did not work and there was other minor issues. For the area and the price you get what you pay for. There were shopping malls and food in driving distance. Staff was friendly.

Friends

4/10

Poor

15 Nov 2025

Linda

Breakfast was advertised but they only served coffee, with powdered creamer and only caffeinated tea. That is not breakfast! False advertising. We were upset. We also had to ask for a blanket! Staff was friendly, room fine. We will not return

Partner

10/10

Exceptional

10 Nov 2025

Joshua

V

10/10

Exceptional

08 Nov 2025

Michael

The place is noce

2/10

Poor

30 Oct 2025

Ben

Room felt neglected overall and only had 2 top sheets as cover for the bed. Got pretty cold in the night. I guess I expected more.

2/10

Poor

22 Oct 2025

James

Room was disgusting towels and bed sheets smelt awful like idk what
Cable didnt work on the tv had to call to get that fixed was a huge or deal
Staff was rued to my daughter for the way she was dressed she came down for breakfast and they immediately came after her asking her if she was staying there and what rooom she was in and if she was a guest or not

Friends_and_family Friends

4/10

Poor

20 Oct 2025

Susanne

Fridge had did from sobering else left in it

4/10

Poor

20 Oct 2025

Linda

things didn’t work
no maintenance man on duty
one person on front desk
no face plates on some electrical outlets
things in poor condition

Leisure Family

2/10

Poor

13 Oct 2025

Kerry

Suppposed to stay 2 nights, checked out after 1 night. Holes in wall, shower curtain rail falling out of wall, microwave so old it looked unsafe to use, table so rickety i was afraid to lean on it, toilet leaking in middle of night and woke to large puddle in bathroom, carpet stained horribly in multiple spots, remote disgusting. Nothing looked like the advertising. Major renovatipn and updating needed. Will never stay in an Extended Stay America again.

Friends_and_family Family

4/10

Poor

09 Oct 2025

Maxim

Long story short. Worst hotel I’ve stayed in over the past 10 years.

The only good part was the reception team. Friendly. Professional. Quick to respond.

Everything else was a disaster. Hairs. Black hairs. In the bathtub. On the bathroom floor. On the bed linen.

Towels were old and worn out. The whole place needs serious cleaning, renovation, and ventilation.

Loud highway noise. Weird smells in the corridors. The first room we got smelled like someone just smoked there.

If you have other options, pick anything else.

Business_and_leisure Family

4/10

Poor

01 Oct 2025

Elaine

Phone broken, no water when turn on cold, hot water took over 20 minutes to get warm - timed it, AC hard to control,

8/10

Excellent

29 Sep 2025

James

Great

Friends_and_family Friends

8/10

Excellent

27 Sep 2025

Iris

Clean, comfortable.

6/10

Pleasant

26 Sep 2025

James

Clean room, front desk was polite and didnt give hard time about getting a spare key after left mine in the room

Friends_and_family Friends

10/10

Exceptional

25 Sep 2025

Jose

Great

6/10

Pleasant

23 Sep 2025

Andria

My room smelled a bit like smoke. The shower curtain rod was coming out of the wall and the vent in the bathroom was covered in dust - i had to take a picture there was so much dust on it. I did let the front desk know about the smell and the curtain rod but not the dust

Leisure

4/10

Poor

14 Sep 2025

normarie

Breakfast sucked. Very noisy. Some of the guest had a party in the parking lot right by my window, very noisy. Room wasnt the cleanest. Stains on the walls.

Leisure Partner

4/10

Poor

10 Sep 2025

Alexander

Oh my! Update this hotel please

Comfortable, but old! Needs a face lift! Rust on refrigerator. No hot water in kitchen, no cold water at all in bathroom sink. Shower ok. One window was not shut properly and unlocked…on first floor corner room! Really nice pet area, but feces scattered throughout. Back door near room didn’t close. Could be an excellent hotel if updated.

Self

10/10

Exceptional

06 Sep 2025

David

All furniture was in bad shape with scars and finish coming off. Bathroom towel rod was bent in several places and the shower curtain ring was damaged at both ends. Chips were coming off the tub. One light bulb was out. The clock was several hours off. It was just a very bad experience all around. I would not recommend this to anyone.

Leisure Partner

10/10

Exceptional

31 Aug 2025

AbdulHaqq

Great!

2/10

Poor

30 Aug 2025

Rob

Ok to sleep.

Big spider in bathtub. Room needs work , rundown. Relatively clean.
No ice machine, front desk needed to photocopy my guests license,

Partner

2/10

Poor

27 Aug 2025

DeeAnn

Just don’t. Lady checking me in, was pleasant enough, but kept scratching her scalp informing me that she hadn’t washed her hair and shoveled days and she was itchy, so that was gross. Always are dimly lit and dirty. The carpet in the room is filthy. The furniture is in disrepair. The temperature valve on the shower was broken. The bathroom floor is curled up. This place is a pit.

Leisure Family

4/10

Poor

24 Aug 2025

Amy

The room was dirty. Everything was old and rusty. I was supposed to have a queen bed but we got a full size bed that was on a metal bed frame that moved. The fridge leaked water onto the floors.

Leisure Partner

8/10

Excellent

19 Aug 2025

TIMOTHY

Clean and comfortable

Leisure Self

4/10

Poor

03 Aug 2025

karen

Room had a bad smell. Floors were sticky. Bathroom was badly repaired and not totally clean.

6/10

Pleasant

31 Jul 2025

James

It's an old building, the carpet in my room was filthy, it has an odd smell. The staff was friendly though.

Business Self

6/10

Pleasant

30 Jul 2025

Naomi

Staff was excellent!! Very nice cleaning staff and John the General Manager was extremely nice, helpful and understanding. As the General Manager, I hope John's property can be updated. He works hard and seems to be given minimal in terms of support and an upgrade to the property which can be hard to work with when it comes to accommodations for guests. Invest in an upgrade and I'm sure you'll get more guest to stay there, which in turn would be a great return on investment. It would boost moral and people will be happy about working there which would maintain loyalty with employees.

Business_and_leisure

4/10

Poor

19 Jul 2025

Kaleigh

The place isn’t as described… yes it did have a small kitchen and the bed was clean. But the pain it’s peeling off the walls and dresser and the furniture had tears in cushions. The tub didn’t drain, and they only provide the bar soaps… no other essentials. The breakfast that is included was only watered down coffee and two packaged muffins. I was very disappointed as I was traveling with my toddler.

Leisure Family_with_children

2/10

Poor

18 Jul 2025

Verified traveler

The room was nothing like the photo I have stayed at tjis location multiple times but this times was absolutely disgusting, the mattress was soiled, to the point of nauseating. The aroma of mariguna use was unbearable

Self

10/10

Exceptional

14 Jul 2025

James

Stay was fine.

Leisure Self

4/10

Poor

14 Jul 2025

Christina

Everything was out dated, not up to standards. Beds were extremely uncomfortable. One tiny bar of soap for 3 people.

Leisure Family_with_children

2/10

Poor

13 Jul 2025

Karen

Very run down and disgusting.

Leisure Self

8/10

Excellent

10 Jul 2025

Thomas

Beds were not comfortable

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Mom

It was a good stay and nice breakfast

Leisure Family

2/10

Poor

05 Jul 2025

kerri

Couldn’t stay room was dirty and had a smell.

Leisure Family

4/10

Poor

04 Jul 2025

Kyle

Employee at the front desk required a “$50 deposit” on room that way already paid for days in advance…Employee stated that I had to pay with a card…could not use Apple Pay….or I could give him $50 cash which makes no sense and is shady. Area around the hotel isn’t a safe part of the city. The room was alright nothing fancy but serviceable. I had to return BACK to the check in desk after getting into the room because for some reason the tv remote did not have batteries. A lot of inconvenience for a place called Quality

4/10

Poor

02 Jul 2025

John

Stay Away

This hotel is old and unkempt. The dressers are old and beat up, towel bar barley hanging on to the wall. Old beat up refrigerator and microwave. Door handle for bathroom fell off. No hair dryer in room. tons of Cigarette butts outside on lawn. Travel a lot for business and will not be staying there again!

Business

2/10

Poor

29 Jun 2025

Kelly

When I arriving there was no one at the desk. Waited 10 minutes, called and phone just rang and rang. I finally called ESA 800 number after 20 min! Finally someone arrived, no apology, I just seemed like an inconvenience. Lobby and elevator floors were in desperate need of cleaning.
Get to the room….and it’s so run down. Lampshades had been drawn on, pillowcases still dirty, no outlets near bed to plug in chargers, half the lamps didn’t work, and whatever cleaning product that was used wasn’t properly wiped up so when we put a bag on the counter, it came away wet. We were tired and after a long drive and multiple softball games, we just chalked it up to a bad day and headed to bed. Sheets were clean and mattresses were fine. However. This hotel is not quiet. You hear everyone walking by and there was a group of men partying at the tables behind the hotel until after midnight.

Leisure Family

6/10

Pleasant

23 Jun 2025

Wesley

Extended Stay

Fairly clean but floors need attention. The beds are definitely inferior quality and not comfortable.Only one upholstered chair for two guests.

Friends_and_family Family

6/10

Pleasant

23 Jun 2025

Tanner

Smelled like someone had smoked in the unit previously. Bathroom floors and sink were in poor shape. Bed was comfortable and seemed clean.

Leisure Friends

2/10

Poor

22 Jun 2025

Damian

Hotel needs to Ben cleaned better and fix the wholes in the walls in the room and maybe paint. The bowels look like they haven’t been washed.

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Joseph

Wonderful

8/10

Excellent

16 Jun 2025

Susan

This was an ok place to stay. Needs updating. This is no comparison to Holiday Inn, Marriot, or Hiltons. Good thing it is roughly $100 cheaper a night then those. Place was quiet and clean. Firm Beds and they only gave 3 pillows and NO blankets for 2 people. I went to front desk and they gave them to me. I requested ground floor but they said the only one they had had a strong odor lol so I took the 3rd floor. Elevator available.

Leisure Partner

2/10

Poor

13 Jun 2025

Valerie

Hallway backstairs were extremely dirty, rooms smelled like mold

Business Self

2/10

Poor

09 Jun 2025

Shanee

Bed bugs were found

Leisure Self

10/10

Exceptional

04 Jun 2025

Wilmarie

very welcoming. cozy atmosphere.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Willis

Everything was perfect

4/10

Poor

29 May 2025

Regina

The staff was very nice/friendly, but the hotel was not at all like the picture online...it was pretty dilapidated and we could not stay due to bed bugs found. Also, the \"free\" breakfast was not as expected as it's only a grab'n'go type.....packaged snacky type food.

Leisure Friends

6/10

Pleasant

25 May 2025

Raymond

A very tired, worn out hotel. Needs a lot of attention.

Leisure Partner

10/10

Exceptional

21 May 2025

Ronnelle Edward D

Staff were friendly and accommodating.

2/10

Poor

18 May 2025

Bilal

This was the worst hotel I’ve stayed at. It’s not safe at all and there was no one at the front desk during the night time.

6/10

Pleasant

15 May 2025

Victor

Antiquated

8/10

Excellent

13 May 2025

Kathleen

Clean room, but there is nothing in the kitchen. You need to tell the front desk what you need. There wasn’t even a plastic drinking glass. It was late when I arrived and early when I left so i didn’t bother to stock the room. I’d stay there again but I’ll be better prepared.

Leisure Self

10/10

Exceptional

11 May 2025

Anne

Love it

4/10

Poor

05 May 2025

Patty

The room smelt so much like bleach it was over powering and giving us headaches. Great to know they “cleaned it” the sink in bathroom would flood if turned on and only had hot water , the fridge was beyond gross on the outside inside smelt like bleach. The window curtains didn’t close all the way when asked the front crawl was handed two rubber bands and basically told that’s all they could do at that time.

Leisure Partner

2/10

Poor

05 May 2025

Janice

Booked double room. Had adult and 2 14 year olds on reservation. Got to hotel- given key. SOMEONE IN ROOM!!!! Only room left in hotel had 1 king bed. Not OK for the reservation. Bedding was very stained. Could not stay at property due to hotel error.

Expect a refund! Can't find a number to call you! Hotel said they would verify request to cancel. Staff name was Carolina.

Leisure

4/10

Poor

03 May 2025

Brian

There are few staff present and the breakfast was only coffee and a couple of cheap snack sized muffins not worth their sugar content. Most importantly the elevator was filthy and stunk, and hallways worn and outdated. My room was clean but outdated. Thanks clientele was about one half solid working crews with trucks, a quarter regular travelers and the rest long term stays who appeared very sketchy and unstable. I’m not coming back.

6/10

Pleasant

23 Apr 2025

Anne

So, it's fine for the money--they take pets, there's parking, and there's a kitchen. Not much around except highways. Other guests are loud. The premises are dirty, and there's trash all around the grounds. Staff is pretty much absent, and there are no cleaners anyone can find. The \"breakfast\" consists of coffee and really sweet tiny muffins in plastic wrap. It would be good to have non-sweetened creamer.

Leisure Self

10/10

Exceptional

20 Apr 2025

Shardeena

First time here friendly staff & guest.. even though the fire alarm went off several times still rate 9/10

Business Self

10/10

Exceptional

08 Apr 2025

Stephen

Clean

Business Pet

2/10

Poor

30 Mar 2025

Tacara

Don’t waste time

Bed very small and squeaky. Room was dusty. Lights didn’t work and hallways smelled like urine. Room looked dingy. When I called front desk they informed me they had no other room to replace.

Partner

4/10

Poor

28 Mar 2025

Marsha

Floor in room was dirty. Hard mattress with soft pillows. Breakfast was muffins and coffee by the front door which was hard to manage with people coming in and out of front door. Would NOT recommend

Leisure Family

10/10

Exceptional

23 Mar 2025

Tiana

It was nice and quiet. The price was worth it the room was nice and clean I was able to cook

Leisure

4/10

Poor

10 Mar 2025

Joseph

There was a pervasive chemical odor and cigarette smell. Furniture was run down and rooms were dirty

8/10

Excellent

09 Mar 2025

Jeff

Travel for a wedding

Self

10/10

Exceptional

04 Mar 2025

Anielka

N:a

Business Self

4/10

Poor

14 Feb 2025

Rebecca

Smelled, dirty in common areas, people hanging around the property and front desk was usually not staffed

Business_and_leisure

2/10

Poor

11 Feb 2025

Arthur

Full breakfast advertised - there was coffee for an hour and a half or so! In one place they advertised grab and go breakfast - coffee and hot water does not equal even \"grab and go\". The parking lot was icy and not plowed out. There was a false eyelash on the carpet in the room. The furniture was worn and shabby. The bathroom and fridge doors both swung in the wrong direction. It was near nothing. Staff was unable to print out a receipt. Hallway carpets were dirty and the elevator smelled like marijuana. The kitchen was pointless since there was not even a glass or a coffee maker or a spoon! Not even a cup in the bathroom!

Leisure Pet

4/10

Poor

07 Feb 2025

Janee

Stained sheets, missing appliances, broken microwave. I had to carry my stuff up and down the elevator because the carts were missing. When i spoke to the staff, they said that people probably brought it in their rooms. There were only 2 of them. They didnt care to help me find it or anything. I had to make 5 trips in and out of the elevator.