Name: Quality Inn Cromwell - Middletown
Address: 111 Berlin Rd., Cromwell, 06416, US

4/10

Poor

02 Jun 2026

David

No breakfast given - as advertised - due to Board of Health closing down the kitchen. No word of this was put on their site. Creepy feeling with a downstairs laundry area that was in shambles and obviously not available AND despite two attempts to look at Fitness room, I was never able to locate it. Very drab, run-down appearance. Unfamiliar with area and later found Courtyard by Marriott very close by as well as a Motel 8. Either were better located to eateries and in better condition.

Family

6/10

Pleasant

30 May 2026

Peter

The hotel is old. The breakfast area was unavailable due to renovations with no advanced notice. I won’t stay here again.

Self

2/10

Poor

29 May 2026

deborah

The room was not clean. The duvet was dirty

Friends_and_family Family

8/10

Excellent

29 May 2026

Hawatha

It was Great experience

Partner

8/10

Excellent

25 May 2026

Shawn

There was no breakfast but it was a decent place to stay

Family

6/10

Pleasant

24 May 2026

Wright

Friendly, helpful staff, but the hotel is badly in need of a full upgrade: paint, carpet, cabinet doors with broken hinges, etc. There's want at every turn.

4/10

Poor

24 May 2026

Heather

The rooms were clean, but our bathtub didn’t hold water so our younger children could bathe, the blow dryer provided didn’t work, and they also didn’t have the continental breakfast available.

Friends_and_family Family

2/10

Poor

20 May 2026

Brittany

The entrance had caution tapes. The room was very dirty and dusty with the beds being stained and the sink being filthy. The bathtub knob was broken and did. it drain properly so the water would fill up the tub. The device was unacceptable because the front desk lady was rude and impatient even. I asked to leave a day early and was informed I would get a refund and I did not. It was VERY overpriced for what was presented online. I do NOT recommend anyone staying here.

2/10

Poor

19 May 2026

Mary

Construction at front - air purifiers every 10 ft. And noisy, room smelled, found vodka bottle with liquor still in it under the mattress -turned it into the front desk and they didn’t say or do anything… no breakfast - just a sign saying sorry, not available, no coffee - do not stay here -

Family

6/10

Pleasant

18 May 2026

Elizabeth J.

Generally this has been a very good value if you don't have to have things brand spanking new.

Self

2/10

Poor

18 May 2026

Sharon

If you don’t mind cheap and rundown, this might be the place for you! The hotel smelled of marijuana. There were multiple ServPro fans running on every floor. There was peeling paint on the bathroom ceiling, and water pooling behind the paint above the shower head and black mold was starting to form. The bathroom faucet was loose. Not all of the outlets worked. The beds are like sleeping on cardboard. There were holes in the walls from the entry door. Some of the bedding had dark stains. The universal TV remote quit working, and there was no other option to change the channels or volume; the only way to turn it off was by unplugging it. The elevator does not always work and the man at the front won’t tell you until you ask after standing there several minutes. The front doors were left open when we entered at 9pm.

Friends_and_family Family

8/10

Excellent

18 May 2026

Richard

Quality Inn can be hit-or-miss. This location is pretty good. They experienced a laundry fire the week prior, so there was no coffee/breakfast available and there were air purifiers throughout the hallways. Temporary conditions. The room was clean, quiet, and spacious. Bed was comfortable. Plenty of decent pillows, which is worth noting because in some of my recent stays at similar properties, I've found the cheapest barely-pillows on the bed. Good WiFi. Parking is a little bit of a mess - the angled parking layout is weird and people can't seem to stay between the lines. Would stay again if the price is right.

Self

6/10

Pleasant

17 May 2026

DEBORAH

Definitely a little sketchy as far as clientele. Bed and bathroom were clean.

Self

2/10

Poor

16 May 2026

Ruth E

The staff was nice. However, there had been a fire in the hotel the night before I got there. None of the fire alarms were in working order. And due to the fire, no breakfast was served, even though that was supposed to be part of the price. The bathroom had peeling paint. The floor felt gross. The whole place kind of had a musty smell like the second day they started to repair the fire alarms without letting us know which caused them to go off constantly. Overall, I would say the place was just rundown and sketchy. It most definitely was not worth the price.

Self

2/10

Poor

16 May 2026

Connor

Our day started by pulling into a rundown hotel with police out front arresting someone. As soon as we walked into the lobby, there was a strong foul odor that I couldn’t even identify. The entire building felt extremely humid, outdated, and poorly maintained.

The front desk was hidden behind a hanging plastic barrier, making it nearly impossible to hear the staff. To make matters worse, the hotel advertised a continental breakfast, yet there was a handwritten sign saying there would be none.

Even the parking lot felt unsafe. The condition of the vehicles and overall environment made it clear this was not a place you would want to leave anything valuable in your car — or even leave your car there at all.

When we went upstairs, there were multiple large commercial-grade dehumidifiers running throughout the hallway. They were incredibly loud and gave off an unpleasant odor that remained throughout our entire two-night stay.

Inside the room, things did not improve. The noise and poor air quality from the hallway carried directly into the room. The refrigerator had old, caked-on food and clearly had not been properly cleaned. The shower did not even have a proper showerhead, and there was no functional shower curtain, causing water to spray all over the bathroom floor.

Honestly, it felt like this hotel should not even be open to guests in its current condition. I genuinely would not stay here again even if it were free.

Partner

4/10

Poor

12 May 2026

Joseph

The \"continental breakfast\" was a joke for even a Not so Quality Inn. Seemed like it was crackhead invested and no one really cared. There were burn holes in the carpet, the shower was rachet. Wouldn't recommend at all

Business

6/10

Pleasant

10 May 2026

Krista-Leigh

Room ok, wallpaper keeping, burn marks on the wall, otherwise ok. My key didn’t work two different times & I had to go get new ones, pain!!

Self

4/10

Poor

09 May 2026

Peter

The shower had pealing paint and there wasn’t much of a continental breakfast.

Family

2/10

Poor

07 May 2026

Archana

No breakfast , smells really bad of smokd

8/10

Excellent

30 Apr 2026

DORIS

All two chairs in the room had stains on the seat of chairs.

Self

2/10

Poor

13 Apr 2026

Oneejah

We could not stay there as the place was dilapidated, and had scary characters hanging around. We are requesting a full refund but Expedia and the hotel are fighting it.

Family_with_children

6/10

Pleasant

13 Apr 2026

Donna

Carpet was very worn, bathroom door coming apart. But room was quiet, clean and beds were ok. Breakfast was very lacking! No sugar or sweetener for one airpot of lukewarm coffee...cereal, frozrn toaster waffles and a bit of fresh fruit.

Partner

8/10

Excellent

13 Apr 2026

Derik

Yes

8/10

Excellent

23 Mar 2026

Joseph

The place was clean and quite staff was friendly dinner half mile away.

Partner

10/10

Exceptional

22 Mar 2026

Fernanda

Nice

Friends

2/10

Poor

15 Mar 2026

Eric

Horrible.

Self

2/10

Poor

11 Mar 2026

Luis

No gym, the cleanness was terrible and the smell was very bad

Family_with_children

10/10

Exceptional

01 Mar 2026

Tina

Staff is so friendly! Rooms are comfy and clean. Will definitely return

2/10

Poor

27 Feb 2026

Natece

After check in I went to my room, i went to lock the lock and it did not turn all the way to where the lock went through into the wall. I called the front desk and the guy stated there are no more rooms available but he would come look at it. He never came. The door has missing wood and screws and has staples where the top latch is attached and was very rickety. My pillow cases had stains along with the sheet so I had to switch it out from the other bed in the room. I called the front desk, no one answered or came to the room. Then there are two large holes in the wall in the bathroom where the old shower bar was. Housekeeping changed my towels one time in the 3 nights I stayed and never made the bed or changed my sheets. I never put the sign on the door saying I didn’t want service so I’m not sure why the towels I put in a pile to be taken were still there when I got back. The remote was filled with grease and grime so clearly no cleaning of it has happened in a very long time. My trash was only taken once in the whole stay from 2/24-2/27. The microwave on the inside was full of rust and burnt broken down missing pieces, especially under the plate. The freezer part of the fridge had a suspicious rusty brown spot, I didn’t feel comfortable using it. If I had another choice I would not have stayed and will not stay again. The hotel needs a health inspection asap. Check in tried to get me for $100 incidental fee when I’ve stayed here and it’s been $50, she says ohhh you have.

Self

8/10

Excellent

23 Feb 2026

Elizabeth J.

Things are fine - this is a very decent place for the price. Spacious, seems clean. Breakfast is adequate - tiny bit thin. Furniture, amenities, and carpeting are older and a tad worn, but not bad at all. Staff seems fine, polite, nice. Five stars is for perfection. Four stars is very good, a very good value, and I keep returning.

Self

2/10

Poor

17 Feb 2026

Wendy

No hot water

4/10

Poor

16 Feb 2026

sue

The check in was minimal effort by staff behind the big plexiglass.
Room had broken shower rod and door handle . Television was odd. You didn’t know which channel you were even on. Pillows were minimal. It was a roof our of the cold / but not great

10/10

Exceptional

12 Feb 2026

Joye

Clean no rodents or pest an it clean room hot showered a good service for towels an a light breakfast very convenient comfortable beds close to gas station stores a food grocery thanks for the stay we enjoyed it.

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Barbara

The room was clean and the amenities like breakfast helped in the morning.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Joye

Clean hotel

Business_and_leisure Family_with_children

8/10

Excellent

25 Jan 2026

Elizabeth J.

Clean and spacious and the bed is comfortable. I have had a very good experience here three times in the past two months. Breakfast is minimal, and sorry, but the coffee is pretty bad, but the charge is also minimal - this place provides great value for the price.

Self

10/10

Exceptional

20 Jan 2026

Jorge

Very nice place comfortable

Leisure Family

6/10

Pleasant

09 Jan 2026

Dorothy

Staff was courteous, but the hotel looked like it needed a major overhaul. The \"continental breakfast\" was disgusting and inedible.

Best thing I can say is it was cheap compared to other choices.

4/10

Poor

06 Jan 2026

Chantale

I asked for a blancket et and the one I received was dirty. There weren’t many choices for breakfast (toast, yogourt, waffles). The fournitures were dirty. There was no heating in the corridor. I do not recommend.

Business Family

6/10

Pleasant

04 Jan 2026

Brian

No one has cleaned the room, and the coffee maker doesn't work. I booked for a friend, and he is unhappy, but this is all we can do for now.

Business_and_leisure Self

8/10

Excellent

04 Jan 2026

Elizabeth J.

It is a convenient, economical place to stay - very decent.

Self

8/10

Excellent

31 Dec 2025

Brian

Everything was fine.

10/10

Exceptional

25 Dec 2025

Mary

Everything was good! Nice staff, easy check in, clean room, nice tv, comfortable bed, spacious

Leisure Self

10/10

Exceptional

25 Dec 2025

Catrina

It was amazing as always

Partner

10/10

Exceptional

03 Dec 2025

Regina

Room was clean and comfortable and quiet! Friendly staff

Leisure Partner

6/10

Pleasant

02 Dec 2025

Brett

It was average as far as cleanliness. Parking lot well lit. Seemed like a lot of long term residents

Leisure Self

10/10

Exceptional

01 Dec 2025

Isabel

Friendly, respectful and emphatic staff. It is very quiet, it facilitates rest. Everything very clean and safe parking.

I would definitely come back!

Leisure Self

8/10

Excellent

29 Nov 2025

Stephanie

Check in was very fast and the room was exactly as advertised.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Jack

Yes

8/10

Excellent

23 Nov 2025

Alfredo

Welcoming staff! Nice hotel to stay in.

Business_and_leisure Partner

6/10

Pleasant

17 Nov 2025

KWAME

Lack of breakfast setup, no milk, no one there to ask questions. Not to be here again

Business

8/10

Excellent

15 Nov 2025

Debbie

Parking easy

Leisure Partner

6/10

Pleasant

15 Nov 2025

Carol

The room was fine. The breakfast is terrible. They put out the bare minimum possible. Small amounts of everything. One small jug of milk. 4 Activia yogurts. Should not use Activia as it can trigger stomach issues. A pancake machine was there but no batter, syrup or anything to make the pancakes. Why bother??

Leisure Self

10/10

Exceptional

13 Nov 2025

Catrina

Nothing it was very clean the air was in so I was cold but that’s a easy fix

Partner

6/10

Pleasant

09 Nov 2025

Traci

Better than the comfort inn in wethersfield!

Friends_and_family Friends

6/10

Pleasant

08 Nov 2025

Christine

Replace the torn carpet, and improve the breakfast choices (no decaf, no bagels).

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Kara

Outdated but the staff and property is clean and kind. Felt safe and comfortable.

Business_and_leisure Partner

8/10

Excellent

02 Nov 2025

Jamie

Nice room for our three night stay. Very clean and friendly staff

Leisure Partner

6/10

Pleasant

24 Oct 2025

Catherine

Nice staff

The front desk staff was great, room just so so, needs new finishing, wallpaper etc.

Self

2/10

Poor

20 Oct 2025

Ebony

The bedding was disgusting! It had urine and blood stains! Staff nonchalant. Was switched to a different room. Shower was awkwardly built. The shower head was in the ceiling and it sprayed in all different directions soaking the floor. This is the worst hotel I’ve ever stayed at. Only settled and stayed because we were only in town for one night. Will never stay at this hotel ever again.

4/10

Poor

20 Oct 2025

russ

A run-down dump. The elevator was out-of-service. Based on the conditions of the out-of-service signs, I'd say it has been out-of-order for quite some time. The curtains in the room were ripped and tattered. The desk chair seating pad was ripped. The toilet was about 15 inches off the ground - bring a rope to get up. The wallpaper was peeling. But other than that, it was great. The franchise owners clearly don't want to invest any money in the property. My first time at a Quality Inn. Likely my last.

2/10

Poor

20 Oct 2025

Doris

Ghastly Bathroom

Desk staff was courteous. The elevator didn't work, which should have been a clue. The bathroom was horrid. 4 of us were in the room. Not one of us felt inclined to step foot into the shower. The room was functional at best. There was a tear in the bedspread. The price of this room is what I would pay for a 4 star hotel. This was a 2 at best.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

Terri

Great

6/10

Pleasant

19 Oct 2025

Rosana

They need to change carpets and paint hallways. Dirty stairs and carpets. Broken elevator. Holes in my bedroom. TV control didn’t work. Staff were nice.

Clean sheets and towels. Decent bathroom.

2/10

Poor

19 Oct 2025

Dawn

This hotel is disgusting, I had to leave!!! We arrived late Friday, too late to stay elsewhere and I had to book elsewhere for our second night in CT!!! Shower wouldn’t turn on, sink was clogged, peeling paint, TV was broken, breakfast was too gross to eat!!! FILTHY!!! THEY ABSOLUTELY HAVE BED BUGS!!!! DO NOT STAY HERE!!!!! THEY MADE ME PAY FOR THE SECOND NIGHT EVEN THOUGH I CHECKED OUT!! Poorly managed, poorly ran, the worst hotel I’ve ever been to!!!!

Leisure Family

6/10

Pleasant

19 Oct 2025

Adrianne

The breakfast we very limited and everything was stained except the beds. Not impressed. You get what you pay for!

Leisure Family

6/10

Pleasant

17 Oct 2025

Shannon

The bed was nice and sheets were clean. Heat worked. Wifi was fine.

However, the floor was sticky and the shower didn't look clean so I avoided it. Elevator was down the night I stayed. The hallway carpets are in need of a very deep clean.

Self

6/10

Pleasant

17 Oct 2025

Chris

This was a last minute stay and it was OK

Leisure Partner

2/10

Poor

15 Oct 2025

Lorenzo

Disappointed

The Hotel was in very poor condition. Elevator was not working, carpet was old, soiled and smelly. Beds were not comfortable and breakfast was not consumable. Not worth half of what I paid.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Tracie

Needs some updates in common areas. Rugs are horribly stained but the room was clean and bathroom had been updated.

Leisure Family

6/10

Pleasant

06 Oct 2025

David

During our 3 night stay, the room was never serviced. Garbage not emptied. Beds not made.

Partner

2/10

Poor

04 Oct 2025

Joseph

The property is awful. The bathroom had mildew and the paint was literally falling off of the bathroom ceiling. The caulk on the floor of the shower was discolored and really gross. We checked in and the magnetic key didn’t work. When I went to the front desk, the person told me that I probably didn’t know how to use the key. I told him I’ve stayed in probably 2,000 hotel rooms and asked him to just rekey the card. He looked at me and interestingly Gabe me 2 rekeyed keys. Of course, the key worked perfectly. The included breakfast was a disaster as well. The pancakes were inedible to the point where the pancake literally stuck to the plate.

The staff was rude and the facilities were totally unacceptable

Leisure Partner

6/10

Pleasant

30 Sep 2025

Scott

Very dated needs updating

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Joanna

Clean room

4/10

Poor

23 Sep 2025

Jennifer

Poor experience.

The desk clerk was unwelcoming, the room desk chair material was torn apart and the toilet seat can’t close because the counter top lip was built over it. The breakfast was not appetizing.

Business

2/10

Poor

22 Sep 2025

Yusuf

Staff did their best. Appreciate it. But so much general maintenance needed. Should be shut down for a bit to renovate and repair. Genralmspaces, carpets, room furnishings, the elevator didn't work. Could be much better, wish them luck.

Business Self

2/10

Poor

21 Sep 2025

CARLOS

I try to contact EXPIDIA I never used it I canceled elevators don’t work

Business_and_leisure Family

4/10

Poor

18 Sep 2025

Erin

Curb appeal is very poor. I pulled in the parking lot and immediately was turned off - if i could have cancelled my reservation that late and gone somewhere else I would have. The room smelled. It didnt seem or feel very clean. The bed was not that comfortable. The breakfast was very poor. There should have at least been water out to drink with the breakfast, the juices were a funny color, I’m not even sure what they were. By 7am the coffee was gone and I didnt see anyone ever come to even check on anything to ask for more coffee. I have bad allergies, within an hour I was very congested and I woke up the next morning with a bad sinus headache - clearly something in that hotel/room was very dirty.

Business Self

10/10

Exceptional

17 Sep 2025

GARY

Standard basic motel. Great for short stays

Leisure Self

8/10

Excellent

14 Sep 2025

Jennifer

Accommodations were good. Beds were super comfortable. But the rooms need some updating, paint peeling, cracked sink in the bathroom, door handle broken...Free breakfast wasn't even there and room was empty before 10am.

Leisure Family

4/10

Poor

14 Sep 2025

Martin

Rugs need real cleaning, possibly changing. Same for common areas furniture. Elevator was not working, which should be a no no for any hotel. We had to use stairs to bring our luggage to the room and back. Not recommended.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Robert

I stay here whenever I'm in the Middletown area; convenient to where I need to get to. Good room; good price for what I want in a room

Business_and_leisure Self

10/10

Exceptional

12 Sep 2025

Bruce

Just a fine value. Quiet. Clean Plenty towels. Strong shower. Etc. Nice hosts too. Right off interstate. But no road noise

Partner

2/10

Poor

08 Sep 2025

Christine

No elevator

6/10

Pleasant

08 Sep 2025

Jason

Cobwebs in the corners of the room. Bed was fine. Tile in bathroom is not great. Breakfast was less than other Quality Inns.

8/10

Excellent

07 Sep 2025

John

Good location for our putpose. Friendly & helpful receptionist. Minor complaint: breakfasr until 9:30, but most items removed by 9.

Leisure Family

8/10

Excellent

03 Sep 2025

MAHADEO

For the price, it was perfect.

4/10

Poor

02 Sep 2025

Carrie

The bathroom was falling apart. No fan and there was mold.

Leisure Family

10/10

Exceptional

01 Sep 2025

Edwin

Great stay

Hotel owners and staff were absolutely fantastic and friendly, my family and I enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

31 Aug 2025

ALISON

Properties pretty old and run down lots of peeling paint stained carpets, etc. you get what you pay for the beds were fine and comfortable sheets were clean. We only stayed for about nine hours as it was just a place to sleep.

Leisure Family

6/10

Pleasant

30 Aug 2025

Yan

Staff was nice. Everything is so aged. Smell in the room. Limited food and supplies.

Leisure Self

2/10

Poor

30 Aug 2025

Victor

Elevator was broken. Had to carry luggage to 2nd floor. Unfriendly woman at front desk. Asked they should discount

4/10

Poor

26 Aug 2025

Stephanie

Tons of stain on sheets, chairs and rugs. Bad odor to where I had to go buy air fresheners and spray. Staff did not provide towels so I had to grab them myself. No service in fixing beds or change find sheets either. Not sure why charge service fees if they’re not being provided. Will not come back. Lastly, elevator was down.

2/10

Poor

25 Aug 2025

Denise

This was monumentally terrible. The whole building smelled musty and like cigarettes. The room’s air conditioning was making loud banging noises on a cycle and could not cool the room. Hair all over the bathroom, sticky carpet, glaring naked lightbulbs, patched together insufficient door lock that felt unsafe. I’m honestly not that hard to please. For $260 per night, this never should have happened. If I had a choice, I would have walked out.

Business Self

2/10

Poor

24 Aug 2025

Justin

The elevator didn’t work, the hall rugs were stained, smelled and looked like never vacuumed. Hall furniture stained and smelled. Shower stall had mildew in every caulk joint, and the paint was peeling off the cieling. The shower enclosure was falling apart, curtain rod in window half off. Yah no good. Never experienced such a ratty rundown dirty and unkept hotel.

4/10

Poor

15 Aug 2025

Claudio

This Quality inn found all the bathroom and the shower they don’t meet the standards service most shower heads are broken and the faucet doesn’t work properly carpet and walls need to be done and replaced Frigidaire are frosty frozen. This Quality Inn Cromwell needs to be inspected!!!!

Business Partner

10/10

Exceptional

12 Aug 2025

Marvin

Solid stay

Great stay. No issues to report.

Partner

6/10

Pleasant

12 Aug 2025

Wendy

I rented the room for the weekend for myself, bf and our service dog.,at first I received an email that they didn’t support my ESA as a service animal however, at the property they requested additional $25/day + tax and a $50 deposit for incidentals. We were given a room on 1st floor (elevator broken) and right next to ice machine (good plus) No one bothered us during the stay. Our socks were black from walking barefoot on floors. I thought we reserved king sized bed we were given a room with 2 full sized beds. There were some shady people hanging around property and the police were there on one occasion. It definitely wasn’t worth the price

Leisure Pet

2/10

Poor

11 Aug 2025

Fahmy

https://www.wfsb.com/2025/08/09/police-investigate-attempted-robbery-cromwell-hotel/

This gun pointt incident happend just an hour before we checked in.

4/10

Poor

09 Aug 2025

Gavriel

Elevator was broken. Property sorely in need of renovation. Everything old and worn out. Wobbly bed.

Leisure Family