Name: Best Western Hartford Hotel & Suites
Address: 185 Brainard Road, Hartford, 06114, US

8/10

Excellent

19 Jul 2026

Gina

The room was clean, but the hallway and stairwells were showing their age. The stairwells also smelled bad.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Amanda

Great hotel and friendly staff. Would definitely stay again

6/10

Pleasant

19 Jul 2026

Edward

It’s fine. Front desk staff at night were very personable and polite.

Self

10/10

Exceptional

18 Jul 2026

Bibi Salema

Everything is excellent a location also perfect. It’s family friendly

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Theresa

The rooms were spacious and modern except for the mildewed carpet which needs to be upgraded. The breakfast was more than most hotels offer with fresh farm yogurt and 100% Apple juice. The pool was clean, however not in a secure area outside the hotel. Anyone could come from outside to use it. We stayed 4 days and 3 nights. The room was not serviced one time. We had to ask for clean towels everyday and take out the garbage. Hotel is located in an industrial park 3 miles from downtown as was advertised. Everyone was polite and hospitable. I would have like to stay in a hotel closer to the sights so I could walk around. Overall for the price, I believe it was pretty good especially the breakfast.

Family

2/10

Poor

15 Jul 2026

Talcia

The pool was clean, that was relaxing. No bath towels, no wash cloths , we had to use pool towels which was not the softest, asked for the trash to be taken from the room reception said house keeping left for the day……. like 4p.
Second floor hallway smelled awful.
Brian was helpful.

4/10

Poor

12 Jul 2026

Britney

The location, description, and fee did not match. Upon arrival, I felt like I was going into a motel. There was people hanging around the “hotel” and I arrived around 6pm. These folks were not clean in appearance. I chucked it up as it wasn’t directly onto the property. Check in was smooth but as I made my way to my room the “hotel” of an aroma of a dirty baby and overflowing trash. Trash was left out and housekeeping wasn’t on top of things. I unfortunately didn’t have the funds in flexibility to complain too much and go elsewhere, so I maintained. Thankfully our room did not have that aroma. Only con of night 1 was they only provided 3 towels and 1 washcloth for 3 people. When asking for more washcloths they responded “we’ll see if we have any to give you” thankfully they had TWO! We were out of our room for most of the following day. Once we came back we came in and noticed that one of the beds were made and some trash was picked up. But our wash clothes were taken and we had to ask for another two. The same response was given. The parking lot had two skunks that frequented the area both nights and scared the living lights out of us. And BUFFET BREAKFAST? Where? The had burnt watered down eggs and “sausage” as the hot options besides that it was nothing different than continental and “full buffet” but we had to pay additional. Wasn’t impressed and if I had the funds I would’ve gone elsewhere immediately.

Family_with_children

10/10

Exceptional

08 Jul 2026

Antony

Nice clean place to stay for business travel

Self

10/10

Exceptional

07 Jul 2026

Carey

Great place to stay !! Easy access great staff! Would stay again

Family

6/10

Pleasant

06 Jul 2026

Claire

No towels available except for one day?!? Garbage in hallways every day!?!

Family

6/10

Pleasant

06 Jul 2026

Makayla

Pool was not available for use; when traveling with kids this is the highlight of the stay.

Family_with_children

4/10

Poor

29 Jun 2026

Kayla

Place was a dump. Floors were vaccum. We wrote our shoes in the room to not stand on bare floor, the soap was opened and used in the shower. The hallways smelled and the rooms smelled. Not work more than $20 a night

4/10

Poor

28 Jun 2026

John

Outside trashcans over-filled and garbage spilling onto ground. Desk staff zero attenpt to look somewhat professional. Desk staff zero attempt to smile and provide a \"cordial\" welcome and goodbye. Door to bathroom was warped and needed to be \"lifted\" every time we wanted to open or close the door (room #142). Amazon, Netflix and YouTube links shown on TV, but unable to access even if you have an account. Room phone has no direct line to front desk. No mention of Wi-Fi code at check-im or posted in the room. Breakfast below average. Gym is very below average and small. Only one waste basket provided. No closet. No good place to setup a suitcase. If you want bare minimum this may be for fine for your needs, but overall impression is below average from my experience

Family

2/10

Poor

26 Jun 2026

Albert

We were unable to get towel on our second day at the hotel.
We were given bath floor mats instead.

On the morning we checked out, we left a pair of very expensive work boots in our room in error.
We called the hotel at 9:30 am and said we would be back for them around 4pm.
When we got back to the hotel we were told they were not in the room.
No call no explanation.
The front desk would not let us look in the room OR even call the room to ask if they could look around.

Partner

6/10

Pleasant

25 Jun 2026

William

Was quite stuffy with the smell of a sewage factory not too far away

Self

10/10

Exceptional

25 Jun 2026

Keisha

The property was very clean and the staff were helpful

Family_with_children

8/10

Excellent

24 Jun 2026

Thomas

Pretty quiet and comfortable

Friends_and_family Family

2/10

Poor

23 Jun 2026

Jade

Staff is AWFUL. Definitely the worst I’ve ever dealt with. Check in is 3 PM. We checked in at 3:20 PM and they told us to come back in a few hours as our room was not ready. They had no solution until I asked if I can receive a discount as I was heading to a concert and wouldn’t be able to use my room until after midnight since it wasn’t ready. There was multiple check ins this happened with as we were checking in and management was trying to run out for the day to avoid helping paying guests. The rooms are clean and maintained but the bathrooms are small. You have to move around the door to close it.

Family_with_children

6/10

Pleasant

23 Jun 2026

Jaime

Went for Post Malone concert at Pratt and Whitney. Limited parking. Not very clean or well maintained. Convenient off highway but almost like a truck stop. Not the worst but…

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Ramon

Front desk staff, very polite and professional. One night stay was satisfactory, breakfast was satisfactory

Family

10/10

Exceptional

23 Jun 2026

Marianne

It was clean and had a comfy bed. The room was comfortable and breakfast was very good.

Family_with_children

10/10

Exceptional

23 Jun 2026

Manish

Good

Self

4/10

Poor

19 Jun 2026

Amanda

Was not aware the pool was closed until we arrived. Even though it has been closed for weeks. This is the only reason we booked this hotel. Ran out of towels so had to dry off after our shower with a hand towel. My cousins has issues with water temp and thier bathroom smelled like sewage all night.

Family_with_children

10/10

Exceptional

18 Jun 2026

Lovett

Love this Best Western, they are the best, always go beyond what you would expect

Self

6/10

Pleasant

17 Jun 2026

Aravind

The room was not well maintained. We could sense an odor when I stepped into the room. There were spots that were not cleaned well. I stayed for two days and there were no sufficient towels. For the price I paid, cleanliness was way low

Business

8/10

Excellent

15 Jun 2026

Maria m

The room clean the staff friendly and the breakfast was ok.

Family_with_children

4/10

Poor

14 Jun 2026

Brittany

We booked the hotel because it had a pool but the pool was closed. There was a smell in the room that I believe someone smoked no cigarettes in the room prior to us. There was false eyelashes in the closest and a used bar of soap in the shower. Mold like spots in the bathroom. The two things we enjoyed was the breakfast and how nice the staff was.

Family_with_children

8/10

Excellent

12 Jun 2026

Johnathan

Clean room, comfortable bed. Average breakfast, adequate parking. Iffy location.

Self

4/10

Poor

04 Jun 2026

Damion

Cons: Sketchy neighborhood. Sketchy people drinking in the parking lot at 3pm on a Tuesday. Poor breakfast. Dimly lit hallways.

Pros: Room was reasonable, but nothing special. Good water pressure.

Business

8/10

Excellent

29 May 2026

Adam

Easy parking, clean, free breakfast

Family_with_children

8/10

Excellent

27 May 2026

Madeline

Close to where we need to be. Always clean, good beds, decent breakfast. We will stay again.

6/10

Pleasant

26 May 2026

Martha

good for overnight stay

4/10

Poor

26 May 2026

Matthew

This visit was terrible. I made 6 attempts to get towels in the room and never got any. When I checked in and went to he room there was ZERO towels if any kind in the both room. Most hotels give a bath towel, a hand towel and a face cloth this room had none and I made six attempts to get them by asking the housekeepers and the front desk and I was never able to get ANY towels of any kind. I couldn’t take a shower and if I washed my hands I used toilet paper go dry then had to spend 20 minutes picking pieces of wett toilet paper off my hands.

Partner

10/10

Exceptional

23 May 2026

Terrence

Great place to stay....very clean spacious and they supply breakfast

Self

4/10

Poor

17 May 2026

Amy

Kind of dirty, floors were dirty in common area/foyer, stuff stuck to the walls, hair in the shower when we got there. Pool closed, end of May. Staff was upset when we asked for more towels on our third day. Ok place for a quick stop, but I wouldn't stay for more than one night, probably wouldn't go back.

Family

4/10

Poor

17 May 2026

Joseph

You get what you pay. Rooms were not clean or vacuumed. Had to ask for clean towels after being out of the room all day. Included breakfast was poor. Location is great if you're looking for an affordable spot close to downtown. Literally only a 5 minute drive.

Family_with_children

2/10

Poor

15 May 2026

Ciaran

Lady (hardly) at the front desk was sullen, disengaged and clearly not at all suited to working in the service industry. My room had no TV remote so I picked up the sheet with the various comtact numbers on it only to discover my room also had no phone. I called reception from my cell and after 3 or 4 hangups reception suggested i go back to the front desk and get another remote. Did this and lo and behold that didnt work either. I packed up my stuff, went to reception to ask for a different room, but before i could i got to hear another guest complaining that the refridgerator in her room didnt work.
My new room came with working remote, phone and refridgerator, but the heat was not working! By this time I was too tired to complain so this went unreported.

10/10

Exceptional

15 May 2026

Ericka

This is a nice convenient hotel. Always clean and safe. The breakfast is good and it is easily accessible from the interstate. We stay here whenever we are in the Hartford area.

Partner

2/10

Poor

15 May 2026

Jackie

Breakfast menu was terrible. Halls and elevator smelled like marijuana everyday. Had to go down to the front desk to get towels. Kids running around the halls early in the morning and late at night.

Self

2/10

Poor

14 May 2026

Donna

The whole 6 night, 7 day was a nightmare. No room service even after asking. Bad part of town....NOT because of dispensary next door.
I will never stay there again. This place doesn't get a second chance.

Friends_and_family Family

4/10

Poor

12 May 2026

Michael

The room was clean but a little outdated. The hair dryer very old and needed to be replaced. The carpet in the room had a musty smell. The hallways had a similar smells as well. A good steam cleaning hopefully will resolve the issue. The walls are thin so you might hear your neighbors or plumbing sounds. Shower pressure was high, but hot water was quick. There is no quiet time, so people were talking and slamming the door in the of the late of night. Breakfast was basic, no pancakes or waffles makers. Parking was free, which is good. Good stay if on a budget, but if you expect better quality, maybe not.

Friends_and_family Family

2/10

Poor

11 May 2026

Donna

I checked in on Sunday. I expected to have clean towels on Monday. In the very least. I went to desk and got put on a list. I was told housekeeping may not make it fir it was a busy weekend. Tuesday the same, put on list to no avail. Wednesday I ran

6/10

Pleasant

11 May 2026

Mirline

Bathrooms are not updated on 2026

Family

10/10

Exceptional

11 May 2026

Gillian

hotel was clean. rooms were nice. Staff was friendly. some issue with getting Netflix activated but staff was responsive. food was typical.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Cristina

It was okay

Family_with_children

6/10

Pleasant

08 May 2026

Deirdre

Not enough towels. Then had to wait as they did not have them. Asked for sheets and blankets for pull out couch and they did not have a blanket and only one pillow. Bathroom could have been cleaner and was very dated.

6/10

Pleasant

07 May 2026

Jason

Room was clean and comfortable on 3rd floor. Entire ground floor and elevator had very strong marijuana smell

Self

10/10

Exceptional

05 May 2026

Cynthia

Breakfast was fine, parking was close and easy, room and lobby area was very clean. Staff was friendly, helpful and had good attitudes. We have stayed at this hotel twice a year for the past several years and have always had good experiences.

Partner

8/10

Excellent

03 May 2026

Eileen

Good clean hotel. Good breakfast.

Partner

10/10

Exceptional

15 Apr 2026

Jason

Breakfast was hot and fresh. Coffee was good. Plenty of parking

Partner

6/10

Pleasant

13 Apr 2026

Dawn

The room was exceedingly clean, remarkably so. That was good. However there was such a strong air freshener / cleaning product smell that it was hard to breathe and I had to take allergy meds. This makes me not want to stay here again, despite the impressive cleanliness. The windows did open, but only one stayed open on its own. The blackout / privacy curtains were not designed to close and the thin curtains were not enough to insure privacy, had to change in the bathroom. I was able to charge my EV next door at the level 2 charger at the dispensary, which was very helpful.

Self

8/10

Excellent

12 Apr 2026

Herber

.

2/10

Poor

09 Apr 2026

A

Roach infested and inhospitable

Friends

2/10

Poor

07 Apr 2026

Alexandria

Staff had no knowledge of their facility. And No towels available.

10/10

Exceptional

03 Apr 2026

Wilena

room was clean and smelled great, staff was nice and polite, breakfast was excellent and it was plenty of parking all in all a great stay

Partner

10/10

Exceptional

01 Apr 2026

Kiara

Breakfast was good! Lots of options, and stuff to make drinks is out even when breakfast hours close.

Friends

8/10

Excellent

28 Mar 2026

Lori

Good for an overnight stay. Folks at the desk were friendly. Room was clean and adequate. Breakfast was ok.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Ashante

Staff very friendly. Room was clean

Family_with_children

10/10

Exceptional

24 Mar 2026

Oybek

Great place to stay!

Self

10/10

Exceptional

23 Mar 2026

Jennifer

This was a comfortable hotel for 1 night.

Family

8/10

Excellent

22 Mar 2026

Peter

A

Partner

10/10

Exceptional

22 Mar 2026

Dennis

Clean environment. Well respected staff. Would recommend

Family

2/10

Poor

15 Mar 2026

STEPHEN

Check in took forever at 3am even though we reached out at 7pm to pre-key and inform of late check in, maintenance was poor, yellow
stains, rotten wood, smelled like sewage and must.

Awful.

Business

8/10

Excellent

11 Mar 2026

Angela

Ugh

10/10

Exceptional

03 Mar 2026

Luckenn

Pool was closed

Self

8/10

Excellent

28 Feb 2026

Don

Bluff is okay

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

olive

room was clean and comfortable, staff was friendly and accomodating. would stay again :)

Self

4/10

Poor

18 Feb 2026

Saehwan

The staff I met were very friendly.
I had a room in the middle of the second floor. Perhaps because it was near the boiler or equipment room, I could hear the machines running all night. Also, the bathroom light would flicker for a few minutes before coming back on, and there was no way to turn off the vent. It kept running. Usually, you can turn the light and ventilation on with one or two switches. The room was also not very clean.
I really hope they improve many aspects.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Meghan

It was like renting a room at the homeless shelter

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

john

Room was nice and clean. Staff very helpful.

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Jazmeen

Lobby was clean, staff was very friendly, the room was nice. Only thing that wasn’t pleasant was the smell of cigarette smoke. As soon as we exited the room it smelled like someone was smoking strongly. Notified the front desk and they investigated promptly

Leisure Family

8/10

Excellent

08 Feb 2026

Laura

Nice staff

10/10

Exceptional

25 Jan 2026

Vlad

The room was clear and spacious, the staff fos courteous and eager to help. Thanjs

Leisure Family

6/10

Pleasant

22 Jan 2026

Vivienne

the hotel was comfortable and breakfast ok . The hotel is desperate for a make over

Business

2/10

Poor

21 Jan 2026

Bianka

Horrible hotel

6/10

Pleasant

20 Jan 2026

Jason

Overall this was a decent budget friendly option and breakfast was appreciated. The primary reason for my low rating on property was because one of our beds had a very off putting smell.

Leisure Family

10/10

Exceptional

07 Jan 2026

Matthew

Very clean room and great front desk. The only issue I had was figuring out which elevator to take.

Partner

10/10

Exceptional

06 Jan 2026

Marlo

The size of the room and the cleanliness

Partner

8/10

Excellent

04 Jan 2026

Samuel

Clean and helpful staff

Leisure Friends

4/10

Poor

25 Dec 2025

Matthew

Very poor not clean, staff was rude, never go back

Partner

6/10

Pleasant

18 Dec 2025

Eritia

Room

Business

10/10

Exceptional

16 Dec 2025

Nicola

Clean and convenient

Leisure Self

10/10

Exceptional

12 Dec 2025

Sonia

Good breakfast. Nice room. Very quiet

Leisure

10/10

Exceptional

10 Dec 2025

John

Great, no problems. Staff professional

Leisure Partner

8/10

Excellent

07 Dec 2025

Sharad

T

10/10

Exceptional

03 Dec 2025

christina

my boyfriend and i stayed here, the rooms were clean and nice. the phone to the front desk didn’t work but we just went downstairs to get what we needed, and it was no issue for us! quiet and peaceful, definitely will stay again

10/10

Exceptional

01 Dec 2025

Johnathan

Clean and spacious room. Pleasant staff.

Business Self

10/10

Exceptional

29 Nov 2025

john

Clean and friendly service.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

mark

great front desk service

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Christian

Nice place to stay! Very clean and comfortable

2/10

Poor

18 Nov 2025

Soleil

This was the worst hotel ever. Dirty rooms, roaches, and the smell was absolutely awful. The other patrons were suspicious and it appeared that the building was be used by drug users and the hotel was facilitating them. I could not even spend one night. I had to move.

Business

10/10

Exceptional

17 Nov 2025

Donna

Buffet style breakfast. There are several options. Rooms and common areas were clean. Helpful staff.
The only problems i had was mot enough towels or soaps. Thst needs to be replenished daily. I will stay again. Ive never stayed at a BW. I was pleasantly surprised.

Partner

10/10

Exceptional

16 Nov 2025

Cheryl

Pleasant and helpful staff. Very clean and cozy room

10/10

Exceptional

15 Nov 2025

Garth

Room was clean and comfortable. Very friendly staff.

6/10

Pleasant

15 Nov 2025

Mark

Great service

6/10

Pleasant

15 Nov 2025

Neftali

Room was fine. Staff was courteous.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

tyrone

…

4/10

Poor

09 Nov 2025

Ally

Breakfast always baron by 9am…not much for options. Kinda shabby, not the most well lit, well signed or well designed. Odd location.
Good parking though

Business Friends

6/10

Pleasant

09 Nov 2025

Michael

Room was spacious, staff very nice. Breakfast was ok

Business_and_leisure Self

8/10

Excellent

09 Nov 2025

Semone

yes