Marriott Hartford Downtown

10/10

Exceptional

06 Mar 2026

Mark

yes

10/10

Exceptional

27 Feb 2026

Deborah

Right from checking in the staff was great! Our room was clean and very comfortable!

Partner

10/10

Exceptional

23 Feb 2026

Lynn

Excellent service, went above and beyond to accommodate. Great facility great experience

10/10

Exceptional

23 Feb 2026

Mark

yes

10/10

Exceptional

16 Feb 2026

Bruce

This property was very clean and tidy. The staff were very friendly and helpful. We had a great stay at this hotel.

Leisure Partner

2/10

Poor

14 Feb 2026

Jaelyn

The night staff here were not friendly upon arrival and when I brought up an issue I had in my room with the water not getting hot for my shower and with the bathroom floor being filthy. I got the response that “well the whole hotel is dealing with the showers not getting hot right now. You can change rooms but it’s not gonna get warmer” instead of giving me the shower disclaimer when I checked in or trying to accommodate me in a respectful manner, I received an attitude and a downgraded room. Outdated hotel, moody staff, unclean rooms - not my type of hotel!

Business_and_leisure Self

8/10

Excellent

01 Feb 2026

Dawn

Staff was fabulous, only thing I was unhappy with was that we couldn’t get hot water in the shower. I’m not sure if it’s the cold weather and being on the 17th floor, however it never got over lukewarm in the shower and the sink was always straight up cold.

Family

8/10

Excellent

01 Jan 2026

Mark

Room was clean and ready; staff were all courteous and helpful. Coffee bar, pub-bar, and breakfast restaurant all under one roof.

Partner

10/10

Exceptional

15 Dec 2025

Alexis

Helpfull

6/10

Pleasant

12 Oct 2025

Joseph

Room was bit old and bathroom could have been cleaner. Some stains on toilet bowl.

Partner

6/10

Pleasant

01 Oct 2025

Alicia

The hotel is not updated and for the price we expected way more. The valet service is also through a 3rd party which is fine but just another separate expense. If there were issues or questions, this also meant you had to speak with valet and the hotel could not assist. For us, it was an average hotel that was not worth the expensive rates.

Leisure

2/10

Poor

28 Sep 2025

Juan

One of the most disappointing hotel experiences I have had thus far was at Marriott. I rented a room near a local event, which unfortunately came at a high cost. Upon arrival, we discovered that the room was plagued by an excessively loud ice machine located directly outside our door.

After an arduous walk, we finally returned to our room, only to find that the door lock was unresponsive. We had to return to the front desk to request maintenance assistance, which took another hour. A maintenance technician arrived approximately 10 minutes later and attempted to fix the door while we were still in the room. Despite our agitation, he engaged in conversation with us.

In our state of frustration, we decided to order food service through the hotel’s app. However, after multiple unsuccessful attempts on two different phones, we encountered an error code that prevented the transaction from processing. Consequently, we repeated our calls to the front desk and room service line, but received no response.

At 3:30 AM, we were abruptly awakened by the other room attempting to open the adjoining door. This was intended to be an exceptional experience for my girlfriend, who was visiting from New Jersey, but it had the opposite effect. I would have preferred to have spent significantly less money at another motel or hotel rather than spending $400 on this subpar experience. I highly advise against booking this establishment.

Leisure Partner

10/10

Exceptional

21 Sep 2025

elodie

Perfect place if you attend a convention, the hotel is right next to the convention center, very convenient, staff is great and rooms are clean.

Business Partner

8/10

Excellent

15 Sep 2025

Yvonne

Sink didn’t drain and no soap in shower. Remote removed from room first night by housekeeping. Didn’t return until next day

4/10

Poor

01 Sep 2025

Amber

Call hotel direct before booking

Labor Day weekend and pool and hot tub closed! Fitness area dirty and not cleaned. TV in room had glitchy issues and no maintenance person on hand to fix. This hotel has gone downhill and doesn’t look like the pictures posted online.

Business

8/10

Excellent

01 Sep 2025

Keith

The hotel was nice and the staff friendly, If you have a car be prepared to pay $23 a day.

Leisure Partner

4/10

Poor

28 Jul 2025

Joseph

No robes no water in the corner rooms I think for 400 dollars you could include this

8/10

Excellent

06 Jun 2025

Cody

Great for Convention Center visits. Clean rooms, friendly staff, and nice pool.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Evelina

Great hotel, up to date, very convenient for volleyball tournaments, right next many other restaurants and activities

Leisure Family_with_children

8/10

Excellent

18 May 2025

Kathie

Location is everything

Great location which explains the expensive price. Aside from the rooms are small, bathroom is very small, beds were not very comfortable. My friend said a spring was hurting her back. We had a corner room with an amazing view. The service is excellent. From the front desk to housekeeper to valet 10 of 10 customer service

Friends_and_family Friends

10/10

Exceptional

08 May 2025

Rex

So far the property is very convenient.

10/10

Exceptional

11 Apr 2025

Laura

Fab location and great staff

Only complaint was no microwave in the hotel room. I found that very odd.

10/10

Exceptional

10 Apr 2025

Linwood

Great location

Leisure Partner

4/10

Poor

30 Mar 2025

Patrice

Extremely overpriced

Ridiculously priced for $1600 for 2 nights in a room with double beds. Not even free breakfast and the indoor pool is only 3 feet! The bathroom sink in our room would fill with water and take forever to drain. Talk about corporate greed. Only plus was the convenience to the convention center for 90's con.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Margaret

Infamous Stringdusters trip

The room was ready early and it was spotless. Check-in took less than a minute. Staff was accommodating and friendly. The restaurant was absolutely wonderful.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2025

Carla

Perfect

Leisure Family_with_children

8/10

Excellent

02 Mar 2025

Andrew

It was decent. Can't really complain. Bed was okay. Pillows were good. They need to have more staff working for checkout, when clearly they know there is going to be a bunch of people checking out at the same time due to an event at the convention center.

Leisure Family

10/10

Exceptional

02 Mar 2025

Natasha

It was a great stay!

10/10

Exceptional

28 Feb 2025

Jaime T.

We just stayed one night. It was very nice. Capital Grill across the street for a nice dinner. Would stay here again

10/10

Exceptional

27 Feb 2025

Mark

mmmm

10/10

Exceptional

16 Feb 2025

Stephan

Everything was very convenient, we had no issues with an early check-in. The staff were extremely nice and polite

4/10

Poor

12 Jan 2025

Sivan

Hotel was not clean. Water stream in the shower was very poor. Location is great to connecticut convention center.

Leisure Family

10/10

Exceptional

21 Dec 2024

christine

easy location near infinity hall

10/10

Exceptional

08 Dec 2024

RULEROFBX

Will go back

Business_and_leisure Family_with_children

8/10

Excellent

30 Nov 2024

Ryan

See above stars

Leisure Family_with_children

10/10

Exceptional

25 Nov 2024

Tracey

It was a quick stay but clean, comfortable and convenient to UHartford, our destination.

Partner

10/10

Exceptional

03 Nov 2024

Dawn

Clean and bright. Good food and coffee options on site. Excercise facilities had good choices. Beds were very clean and comfortable. Rooms were in great condition and clean.

Leisure Family

10/10

Exceptional

31 Oct 2024

Nankishore

Limited location, although right downtown. Driving around the hotel was very inconvenient. Other than that place was clean and very friendly staff.

10/10

Exceptional

27 Oct 2024

sheila

Everything about the Marriott was fabulous. The staff was extremely friendly and accommodating. The food in the L Bar was excellent. The property is pristine. We'll definitely be back.

Leisure Partner

4/10

Poor

17 Oct 2024

jonathan

2024, and still have the worst wifi and the tv didnt work bc the internet wasnt strong enough…. I asked for help, the guy said… oh well. And front desk says no ethernet only wifi…

Business_and_leisure Friends

10/10

Exceptional

13 Oct 2024

Gregory

Very enjoyable time!

Leisure Family_with_children

10/10

Exceptional

05 Oct 2024

wyllis

Its ah bit out dated.

Business_and_leisure Self

6/10

Pleasant

23 Sep 2024

tree

Hotel guests required to pay for parking.

Leisure Friends

8/10

Excellent

22 Sep 2024

Tracy

Hot tub and pool cleanliness and their hours of availability

Leisure Family

8/10

Excellent

27 Aug 2024

Monique

Please give more attention to cleaning and sanitizing your carpets in hotel room.

Kudos to Blake and the spa on the 22nd floor. What a marvelous and professional presented space.

Shout out to room service. What a pleasant experience - service was prompt and friendly.

Leisure Self

8/10

Excellent

20 Jul 2024

Michael

Room service was awful food quality was poor didn’t even eat food.

Leisure Partner

10/10

Exceptional

06 Jul 2024

Bina

Great Staff. Clean property. Good food

Leisure Family

10/10

Exceptional

30 Jun 2024

Verified traveler

Joe the kitchen runner was super friendly and helpful. Bar staff was wonderful too. Highly recommend!

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

russ

Daneisha at checkin was amazing! She greeted us with a warm welcome from the moment we arrived & she went above and beyond to answer all questions during our visit…excellent customer experience!!

Friends_and_family Friends

10/10

Exceptional

29 Jun 2024

Brett

A

2/10

Poor

07 May 2024

Ana

Bad WiFi/no WiFi
Please update your system because there wasn’t an option of breakfast for $15.95 as you mentioned on your website, also the rooms are simply ordinary not worth $500 per night

Leisure Family

4/10

Poor

16 Feb 2024

Carmen

I reserved a room with 2 beds and paid for the room 2 months in advance, when we got there we got a 1 bed room with 2 twin air beds. No space in the room to walk after placing the 2 beds. In addition, when I reserved it’s says free breakfast but at the hotel they said that is only for ambassadors members.

Leisure Family

4/10

Poor

28 Jan 2024

Verified traveler

They offer a room with a view of the city or river of you. The city is a view of a giant convention center roof. The pool and the hot tub did not get warm especially the hot tub. It is room temperature in disturbing feeling. Also, you have to pay for parking at least $20 a night and there’s no street parking in the area.

Friends_and_family Family

10/10

Exceptional

26 Jan 2024

loree

The staff was really amazing. Bravo front desk and valet.
and the bed & pillows were super comfy

Leisure Family

10/10

Exceptional

29 Dec 2023

frank

They are doing excellent

10/10

Exceptional

23 Oct 2023

Wilber

Exactly what I expected

6/10

Pleasant

16 Oct 2023

Rolina

Definitely not 4 star hotel

Business Family

2/10

Poor

06 Oct 2023

maureen

I was sold a room on Expedia which was for 4 people but was really only for 2 people (a king with no pull out couch) and could only provide 1 twin roll in bed. I had to sleep on the floor because it was the last room in the hotel…really? I want to be reimbursed because this was unacceptable for Expedia to sell this room as a 4 person room…..

Business Friends

8/10

Excellent

03 Oct 2023

bradley

Room rug was fairly new.
Bed comfortable
Housekeeping- fair
Furniture-worn

Friends_and_family Friends

8/10

Excellent

17 Sep 2023

Magdariliz

Breakfast was amazing and room service was prompt. The room it self was good not the most modern I’ve ever stayed some furniture looked like it needed some update. When it comes to cleanliness it could’ve been better I’m a clean freak and I definitely saw some areas that clearly needed some cleaning. But the staff were so friendly and nice. I recommend trying the prossage spa and ask for Lisa she was so amazing they made our stay there that much worth it. And soooo much food around the area! Not much else to do but eat and drink. And if you want the hot tub I suggest doing it in the morning or middle of the day because there’s no chance of it being empty in the evening.

Leisure Partner

10/10

Exceptional

03 Sep 2023

Amy Consolati

Very nice. Easy to locate. Excellent parking.

Leisure Partner

10/10

Exceptional

27 Aug 2023

Raina

If I could afford it, I would stay at this hotel every time there was a convention in Hartford. Friendly staff, comfortable rooms, high speed internet and streaming services available! I love this hotel 😍

Leisure Self

8/10

Excellent

25 Jul 2023

Cathy

Excellent location and great stay to attend an event at the Convention Center. Rooms are rather small. They do not off a roll a way but did give a blow up mattress. Room is was clean and well kept. Property is very nice.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2023

Bobby

This is the second time I've stayed at the Marriott in downtown Hartford, the first was for a concert.

The hotel is very nice. It's clean, the rooms are decent size and also clean. There are some dining options on the property itself (I have not used any of these though) and there is onsite parking.

Each time I stayed the check in process was great. The staff has been very friendly and helpful.

It is right next door to the Convention Center. There are several dining options across the street and the UCONN Hartford branch is also across the street.

Depending on how far you like to walk it is a bit of a hike to get to the actual downtown of Hartford. If you are attending a show at Hartford Stage Company, Theater Works or a sporting event at the XL Center, it's just enough out of the way that you could take a car. But if you want to walk, you'll get get a little exercise.

Leisure Family_with_children

4/10

Poor

22 May 2023

Alice

They couldn't find one of our resies because they had put it under a first name, valet couldn't find our car because they dropped a #, no shower gel in container, towels thin and old.

Leisure Family

10/10

Exceptional

20 May 2023

Scott

Unfortunately my last stay here but def my best spot to stay while visiting my daughter at UHart the last 4 years
Great job Marriot

Leisure Family_with_children

10/10

Exceptional

21 Apr 2023

Tiarra

I love how there is dinner option right outside the hotel.

Leisure Family

2/10

Poor

03 Apr 2023

Brittany

I was extremely upset I had to leave the hotel at 10:30pm because people were running and hollering up and down the hallways all night which was scaring my daughter we were having a girls get away night we live close so I ended up taking her home because she couldn’t sleep

Friends_and_family Family

8/10

Excellent

03 Mar 2023

Davorka

On arrival, the staff were extremely pleasant and accommodating. The lobby had a wonderful lounge and Starbucks that was very convenient, clean and spacious.

My issue was with the valet. I rented a Tesla and I was low on range when I arrived. The valet said they would charge it overnight - which gave me assurance. When I picked up my vehicle, it had not been charged and I needed to go to Boston airport. I then had to find a nearby Tesla charging station and it delayed by trip by 40 minutes and I nearly missed my flight. This was VERY disappointing.

Business Self

10/10

Exceptional

19 Feb 2023

Elaine

Great customer service

Leisure Family

10/10

Exceptional

19 Feb 2023

Bill

A nice place to stay.

Leisure Family

10/10

Exceptional

16 Feb 2023

Verified traveler

Staff was so efficient and helpful. They happily answered all our questions about the city and how to get where we needed to go

Friends_and_family Family

10/10

Exceptional

23 Jan 2023

Stephanie

Great stay

Business Family

10/10

Exceptional

19 Oct 2022

Jorge

Amazing

Business Partner

10/10

Exceptional

10 Oct 2022

David

Worth it. Would return with confidence.

We stayed for 3 night and the room was meticulously cleaned every day. The bed and pillows were comfortable. The city view was excellent from the 18th floor. The room was quiet despite being very near the elevator. The location was excellent. We walked to restaurants and to the Hartford Marathon. The Starbucks in the lobby was busy, allow extra time to get your coffee. The room also has a coffee maker, but there were only 2 pods and 1 was decaf. We didn’t use parking. I used the gym, it was fine. The shower had great water pressure. There was a large closet and plenty of power outlets. No complaints. Would stay there again.

Partner

8/10

Excellent

21 Aug 2022

William

Another good stay

We've stayed at the Downtown Marriott a number of times. It's a good stay for nights before an early flight out of the Hartford Airport. Having the Capital Grill immediately across the street is a great bonus. Having the Starbuck's in the lobby is also pretty great. We will continue to use the Downtown Marriott.

Partner

6/10

Pleasant

13 Aug 2022

Jarrett

Overall staff was super friendly!
We had a very short stay, just one night, however we did notice that our room still did have someone else’s hair on the bedding as well as another guests old socks left on the floor. It did make the room feel as though it was not cleaned as well as it should have been.

Leisure Partner

10/10

Exceptional

25 Jul 2022

Aaron

Very friendly staff very clean room service took forever

Leisure Partner

10/10

Exceptional

25 Jul 2022

John

Great

6/10

Pleasant

20 Jun 2022

Calin

room fridge not stocked

Leisure Family

4/10

Poor

18 Jun 2022

Renate

My bathroom was full of hair from the previous guest. Very very bad cleaning service

Business Partner

8/10

Excellent

14 Jun 2022

Davida Javonne

The property was nice. The staff and valet were extremely helpful.

Leisure Self

10/10

Exceptional

19 May 2022

Christiana

Fantastic weekend stay

Great stay for my daughter's college graduation. Fabulous bar, stellar food (at the bar and from room service), loved the hot tub. Comfortable sized room and the beds were perfect and had the most amazing pillows. Highly recommend!

Friends_and_family Family

6/10

Pleasant

17 May 2022

Joseph

the food was lousy and absolutely unedible.

Leisure Family

8/10

Excellent

07 May 2022

Denise

Needs better tv technology. Difficult to access Netflix etc

Business Partner

10/10

Exceptional

25 Apr 2022

Gregg

Great service

Leisure Family

10/10

Exceptional

11 Apr 2022

Scott

Another great stay at downtown Marriot for us while visiting our daughter at UHart

Leisure Family

8/10

Excellent

28 Mar 2022

Viviana

Good 👍

Leisure Family

10/10

Exceptional

19 Mar 2022

Anna

Staff was very knowledgeable and very helpful

Business Friends

4/10

Poor

09 Mar 2022

Earle

This Marriott is downtown, attached to the convention center. It is very expensive for the basic nature of the room. The TV didn't work, but it was too late at night upon check-in to consider moving rooms. A lone hangar in the closet; additional brought to the room when requested. The furnishings looked rundown. I contacted hotel in advance that my son would arrive 5 hours early, and they responded he could enter room with a credit card. Upon arrival they said that he was only 18 and therefore must wait in the lobby for the 5 hours until we arrive. Parking expensive, particularly given it was a weekend and street parking free and parking garage empty.

Business_and_leisure Family

10/10

Exceptional

14 Feb 2022

Anthony

The hostesses at check-in and check-out were amazing, very friendly, accommodating and very detailed oriented. Want to give a special thanks to Christine (vivo) she added to our wonderful Valentines Day celebration, my wife is still in amazement!!!! Very satisfied couple, you have repeat customers!!! Thank you Marriott and its staff !!!!!!

Leisure

10/10

Exceptional

03 Feb 2022

Edward

The accommodations are very good , and the hotel is located in the middle of town . The pool and gym are on the top floor , giving a great view of the Connecticut River . The restaurant was one of the few open during a snowstorm , and the food was very good . Highly recommended .

Friends_and_family Family

10/10

Exceptional

09 Jan 2022

ROBERT C

Joey and the staff were totally excellent

Leisure Partner

8/10

Excellent

06 Jan 2022

LaTroy

The stay was wonderful